Owners have filed 197 complaints
about the 1994 Mercury Grand Marquis with NHTSA between 1995 and 2019.
The largest single group is the acceleration & cruise control.
Across this model's run it ranks 12 of 19 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 45
Against the median year of the Mercury Grand Marquis. 50 means typical for this
model; 100 means roughly double.
Severity — 100
29.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 0
0% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1994 compares with every other Mercury Grand Marquis
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
14.2%
50,000 – 74,999 miles
312.5%
75,000 – 99,999 miles
937.5%
100,000 – 149,999 miles
1041.7%
150,000+ miles
14.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 1995peak 11Jul 2019
NHTSA investigations into the 1994 Mercury Grand Marquis
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA02025Opened 6 Sep 2002Closed 30 Jun 2004ENGINE AND ENGINE COOLING
SPEED CONTROL DEACTIVATION SWITCH FIRES
BASED ON THE LOW RATE OF FIRE INCIDENTS (2.5 INCIDENTS PER 100,000 VEHICLES SOLD) WHERE FAILURE OF THE SCDS IS INVOLVED AND THE AGE OF THE VEHICLES ? 7 TO 11 YEARS ? A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
DP02007Opened 22 Aug 2002Closed 4 Dec 2002VEHICLE SPEED CONTROL:LINKAGES
FUEL-FED FIRES
THE FARS DATA SHOWS THAT THE RISK OF FIRE FROM IMPACT IN ALL DIRECTIONS IN THE SUBJECT VEHICLES IS THE SAME AS ALL OTHER SEDANS.THE SUBJECT VEHICLES ARE NOT OVER REPRESENTED WITH RESPECT TO THE RISK OF FIRE IN REAL-WORLD HIGH-ENERGY CRASHES.A FURTHER DISCUSSION OF ISSUES RELATED TO POST CRASH FIRES IN THE SUBJECT VEHICLES IS SET OUT IN THE CLOSING REPORT FOR SQ 01-014 AND THAT REPORT IS IN THE DOCKET FOR THIS PETITION.AFTER REVIEWING THE PETITION AND ITS SUPPORTING MATERIALS, AS WELL AS INFORMATION FURNISHED BY FORD AND GM, AND INFORMATION WITHIN THE AGENCY'S POSSESSION FROM PREVIOUS INVESTIGA...
SQ01014Opened 27 Nov 2001Closed 3 Oct 2002FUEL SYSTEM, GASOLINE:STORAGE
POST REAR END COLLISION FIRES
RQ01002Opened 20 Sep 2001Closed 6 Sep 2002ENGINE AND ENGINE COOLING
ENGINE COMPARTMENT FIRES
PE95027Opened 3 May 1995Closed 31 Aug 1995AIR BAGS:FRONTAL
PASSENGER AIR BAG DETACHMENT
Recalls on the 1994 Mercury Grand Marquis
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20080388,869 units in Canada
Electrical
On certain vehicles, a wiring harness that is not compatible with the vehicle circuit polarity may have been inadvertently installed during servicing for recall 2005028 or 2007258. As a result, the fuse is located in the output circuit rather than in the input power feed circuit, and will not offer the intended protection in the event of an electrical short to ground. This could result in a vehicle fire, causing property damage and/or personal injury. Correction: Dealers will install an updated wiring harness.
Recall 2007258165,447 units in Canada
Electrical
On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The failure mode appears to be different than that of Recall 2005028 (05S28). This time, the concern is with long term durability performance issues causing the switch to fail. Correction: Initially as an interim repair, owners will be instructed to return their vehicles to their dealers to have the speed control deactivation switch disconnected. As soon as replacement parts are available, owners will be instructed to return to the dealers for installation of a fused wiring harness designed to eliminate the potential risk of fire.
Recall 19941358,849 units in Canada
Brakes
NOTE: INCLUDES CROWN VICTORIA WITH POLICE PACKAGE AND TOWN CAR WITH LIMOUSINE PREP PACKAGE. THE REAR BRAKE BACKING PLATE ADAPTER FASTENERS MAY COME LOOSE AND SEPARATE. SHOULD THIS OCCUR, DAMAGE TO THE SERVICE BRAKE, PARKING BRAKE OR ABS COMPONENTS COULD RESULT. THIS COULD IN TURN DIMINISH SERVICE AND PARKING BRAKE CAPABILITY. CORRECTION: REAR BRAKE BACKING PLATE ADAPTER FASTENERS WILL BE REPLACED ON AFFECTED VEHICLES.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 128,000 milesBayport, NYFire
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. WHILE THE CONTACT WAS IN HIS HOME HE HEARD A LOUD EXPLOSION AND WITHIN A FEW MINUTES FLAMES WERE COMING FROM THE FRONT END OF THE VEHICLE NEAR THE MASTER CYLINDER. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THE FIRE DEPARTMENT STATED THAT THE FAILURE WAS CAUSED BY THE CRUISE CONTROL SWITCH. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR MANUFACTURER. NO ONE WAS INJURED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 128000.
NHTSA complaint #10342300 — an unverified report by a vehicle owner.
at 72,000 milesBeaumont, TXFire
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS LS. IN 2006, THE VEHICLE CAUGHT FIRE WHILE IN A PARKED POSITION. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND CONCLUDED THAT THE VEHICLE SPEED CONTROL CAUSED THE FIRE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 72,000.
NHTSA complaint #10286112 — an unverified report by a vehicle owner.
at 105,000 milesDecatur, INFire
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
I BEGAN SMELLING SMOKE WHILE DRIVING 1994 GRAND MARQUIS. AFTER APPROX. 30 SECONDS OF SMELLING SMOKE, FLAMES AND SMOKE CAME OUT OF REAR LEFT OF HOOD. BRAKES DID NOT WORK. CAR COASTED INTO AN INTERSECTION AND STOPPED. I IMMEDIATELY EXITED THE CAR, CALLED 911 AND WAITED FOR FIRE DEPARTMENT TO RESPOND. THE ENGINE COMPARTMENT WAS TOTALLY ENGULFED IN FLAMES. FIRE DEPARTMENT WAS ABLE TO PUT FIRE OUT. ENTIRE ENGINE COMPARTMENT WAS BURNED EXTENSIVELY, MOSTLY ON LEFT SIDE. LEFT FRONT TIRE WAS BURNED AND DEFLATED. FIRE APPEARS TO HAVE STARTED UNDER MASTER BRAKE CYLINDER.
NHTSA complaint #10283668 — an unverified report by a vehicle owner.
at 96,000 milesLanghorne, PAFire
VEHICLE SPEED CONTROL
JULY OR AUGUST 2006. MY VEHICLE WENT ON FIRE IN MY DRIVEWAY WITH NO ONE IN THE CAR OR NO KEY IN THE IGNITION. MY HOME WAS ALSO DAMAGED BY FIRE. THE FOLLOWING MORNING I CALLED CUSTOMER SERVICE DEPT OF FORD MOTOR COMPANY ADVISED THEM OF THE PROBLEM. I INSISTED THAT THEY REMOVE THE CAR FROM MY DRIVEWAY TO INVESTIGATE THIS SERIOUS PROBLEM. I WAS INFORMED BY THE CUSTOMER SERVICE REP. THAT WAS NOT NECESSARY. I YEAR LATER AUGUST 2007. I RECEIVED A LETTER FROM THE FORD MOTOR COMPANY ABOUT THIS RECALL OF SPEED CONTROL SYSTEM MALFUNCTION PROBLEM. I NOTIFIED THEM OF THE ABOVE LISTED PROBLEM. WAS TO LATE THE VEHICLE WAS DESTROYED BY FIRE. DUE TO THIS PROBLEM. I WAS NOT REIMBURSED BY THE FORD MOTOR COMPANY. FOR MY CAR OR HOME DAMAGE. I AM STILL RECEIVING LETTERS ABOUT THIS SERIOUS FIRE PROBLEM. IS FORD MOTOR COMPANY RESPONSIBLE FOR DAMAGES & REIMBURSEMENT OF FIRE REPORTS.
NHTSA complaint #10250579 — an unverified report by a vehicle owner.
Washington, DCFire
VEHICLE SPEED CONTROL
I RECEIVED A NOTICE OF A RECALL FROM THE MANUFACTURER OF MY CAR. I FILED A CLAIM BECAUSE I KNOW THAT THE CAUSE OF THE FIRE OF MY VEHICLE WAS CAUSED BY THIS DEFECT. I SUBMITTED ALL MY DOCUMENTS THEY ASKED FOR AND MY CLAIM WAS DENIED.
NHTSA complaint #10204294 — an unverified report by a vehicle owner.
at 85,000 milesStaten Island, NYFire
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. WITHIN FIVE MINUTES OF PARKING THE VEHICLE, IT CAUGHT FIRE. THE FIRE ORIGINATED UNDERNEATH THE HOOD ON THE DRIVER SIDE NEAR THE TIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED A RECALL NOTICE IN SEPTEMBER OF 2007 FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
NHTSA complaint #10204141 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 88,000 milesBethel Park, PA
ENGINE
I UNDERSTAND THAT THERE WERE PROBLEMS WITH THE OIL PANS RUSTING
NHTSA complaint #11230925 — an unverified report by a vehicle owner.
at 98,000 milesMauston, WI
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEED, THE HEADLIGHTS FAILED TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
NHTSA complaint #10946929 — an unverified report by a vehicle owner.
at 100,000 milesManchester, MO
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE HEADLIGHTS SUDDENLY SHUT OFF. THE DRIVER WAS ABLE TO TURN THE HEADLIGHTS BACK ON BUT THE FAILURE REOCCURRED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #10873855 — an unverified report by a vehicle owner.
Oklahoma City, OK
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
TL* THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, ALL THE EXTERIOR LIGHTING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT SWITCH ASSEMBLY FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10816576 — an unverified report by a vehicle owner.
at 92,727 milesLanett, AL
EXTERIOR LIGHTING
I WAS DRIVING MY 1994 MERCURY GRAND MARQUIS GS HOME FROM WORK ONE NIGHT AROUND 12:00 AM AND I EXPERIENCED TOTAL LIGHTING FAILURE. ALL OF THE SUDDEN EVERYTHING WAS PITCH BLACK NO LIGHTS WHAT SO EVER. EVERY LIGHT ON THE CAR WOULD GO OUT AND COME BACK ON SIMULTANEOUSLY,CAUSING ME SWERVE, ALMOST CRASHING HEAD ON WITH ONCOMING TRAFFIC. I HAVE READ ONLINE OF OTHER GRAND MARQUIS' AND FORD CROWN VICTORIA'S DOING THE SAME THING.THIS WAS ONLY MY FIRST EXPERIENCE WITH THE LIGHTS. I HAVE OWNED THE CAR SINCE JAN 23,2013 AND THE LIGHTS CONTINUE TO DO THIS THEREFORE I CANNOT DRIVE IT AT NIGHT. THE CAR IS ALL ORIGINAL NO AFTERMARKET NOTHING BUT A CD PLAYER. LIGHTS WERE DOING THIS BEFORE I INSTALLED THE CD PLAYER. SO AFTER THIS EXPERIENCE I PULLED THE LIGHT SWITCH OFF ONLY TO FIND THAT THE FACTORY WIRING HARNESS THAT PLUGS INTO THE BACK OF THE LIGHT SWITCH HAD MELTED WHERE THE POSITIVE BATTERY WIRE SLOT IS.SO I REPLACED THE HARNESS WITH A BRAND NEW ONE,AND NOTHING.LIGHTS STILL GO OUT. A COUPLE WEEKS LATER I TOOK THE LIGHT SWITCH OFF AGAIN TO FIND THE NEW WIRING HARNESS I HAD JUST BOUGHT 2 WEEKS PRIOR MELTED JUST LIKE THE ONE FROM THE FACTORY, SAME WIRE SLOT. SO NOW I HAVE TO GO OUT AND BUY ANOTHER ONE. I HAVE ALSO REPLACED THE BATTERY AND THE AUTO LIGHTING CONTROL MODULE TOO THAT DIDNT FIX ANYTHING EITHER.IM GOING TO TRY A NEW HEADLIGHT SWITCH AND A NOTHER NEW HARNESS TOO. HOPEFULLY THAT WILL FIX IT.BUT UNTIL I GET THE MONEY TO FIX ONE OF FORD/MERCURY'S MOST ELECTRICAL PROBLEMS I WONT BE DRIVING IT AT NIGHT. BUT REALLY THIS CAR SHOULD BE RECALLED AND FORD SHOULD HAVE TO FIX THIS. GRAND MARQUIS AND CROWN VICS HAVE HAD PROBLEMS WITH THEIR LIGHT SYSTEMS FAILING ALL THE WAY UP UNTIL THEY QUIT MAKING THEM IN 2011. WISH I WOULD HAVE KNOWN THIS ON 1/23/2013 I WOULDN'T HAVE BOUGHT MINE, THEY JUST ARE NOT SAFE.
NHTSA complaint #10510680 — an unverified report by a vehicle owner.
at 92,727 milesLanett, AL
ELECTRICAL SYSTEM
I WAS DRIVING MY 1994 MERCURY GRAND MARQUIS GS HOME FROM WORK ONE NIGHT AROUND 12:00 AM AND I EXPERIENCED TOTAL LIGHTING FAILURE. ALL OF THE SUDDEN EVERYTHING WAS PITCH BLACK NO LIGHTS WHAT SO EVER. EVERY LIGHT ON THE CAR WOULD GO OUT AND COME BACK ON SIMULTANEOUSLY,CAUSING ME SWERVE, ALMOST CRASHING HEAD ON WITH ONCOMING TRAFFIC. I HAVE READ ONLINE OF OTHER GRAND MARQUIS' AND FORD CROWN VICTORIA'S DOING THE SAME THING.THIS WAS ONLY MY FIRST EXPERIENCE WITH THE LIGHTS. I HAVE OWNED THE CAR SINCE JAN 23,2013 AND THE LIGHTS CONTINUE TO DO THIS THEREFORE I CANNOT DRIVE IT AT NIGHT. THE CAR IS ALL ORIGINAL NO AFTERMARKET NOTHING BUT A CD PLAYER. LIGHTS WERE DOING THIS BEFORE I INSTALLED THE CD PLAYER. SO AFTER THIS EXPERIENCE I PULLED THE LIGHT SWITCH OFF ONLY TO FIND THAT THE FACTORY WIRING HARNESS THAT PLUGS INTO THE BACK OF THE LIGHT SWITCH HAD MELTED WHERE THE POSITIVE BATTERY WIRE SLOT IS.SO I REPLACED THE HARNESS WITH A BRAND NEW ONE,AND NOTHING.LIGHTS STILL GO OUT. A COUPLE WEEKS LATER I TOOK THE LIGHT SWITCH OFF AGAIN TO FIND THE NEW WIRING HARNESS I HAD JUST BOUGHT 2 WEEKS PRIOR MELTED JUST LIKE THE ONE FROM THE FACTORY, SAME WIRE SLOT. SO NOW I HAVE TO GO OUT AND BUY ANOTHER ONE. I HAVE ALSO REPLACED THE BATTERY AND THE AUTO LIGHTING CONTROL MODULE TOO THAT DIDNT FIX ANYTHING EITHER.IM GOING TO TRY A NEW HEADLIGHT SWITCH AND A NOTHER NEW HARNESS TOO. HOPEFULLY THAT WILL FIX IT.BUT UNTIL I GET THE MONEY TO FIX ONE OF FORD/MERCURY'S MOST ELECTRICAL PROBLEMS I WONT BE DRIVING IT AT NIGHT. BUT REALLY THIS CAR SHOULD BE RECALLED AND FORD SHOULD HAVE TO FIX THIS. GRAND MARQUIS AND CROWN VICS HAVE HAD PROBLEMS WITH THEIR LIGHT SYSTEMS FAILING ALL THE WAY UP UNTIL THEY QUIT MAKING THEM IN 2011. WISH I WOULD HAVE KNOWN THIS ON 1/23/2013 I WOULDN'T HAVE BOUGHT MINE, THEY JUST ARE NOT SAFE.
NHTSA complaint #10510680 — an unverified report by a vehicle owner.
at 128,000 milesBayport, NYFire
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. WHILE THE CONTACT WAS IN HIS HOME HE HEARD A LOUD EXPLOSION AND WITHIN A FEW MINUTES FLAMES WERE COMING FROM THE FRONT END OF THE VEHICLE NEAR THE MASTER CYLINDER. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THE FIRE DEPARTMENT STATED THAT THE FAILURE WAS CAUSED BY THE CRUISE CONTROL SWITCH. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER OR MANUFACTURER. NO ONE WAS INJURED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 128000.
NHTSA complaint #10342300 — an unverified report by a vehicle owner.
at 72,000 milesBeaumont, TXFire
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS LS. IN 2006, THE VEHICLE CAUGHT FIRE WHILE IN A PARKED POSITION. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND CONCLUDED THAT THE VEHICLE SPEED CONTROL CAUSED THE FIRE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 72,000.
NHTSA complaint #10286112 — an unverified report by a vehicle owner.
at 105,000 milesDecatur, INFire
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
I BEGAN SMELLING SMOKE WHILE DRIVING 1994 GRAND MARQUIS. AFTER APPROX. 30 SECONDS OF SMELLING SMOKE, FLAMES AND SMOKE CAME OUT OF REAR LEFT OF HOOD. BRAKES DID NOT WORK. CAR COASTED INTO AN INTERSECTION AND STOPPED. I IMMEDIATELY EXITED THE CAR, CALLED 911 AND WAITED FOR FIRE DEPARTMENT TO RESPOND. THE ENGINE COMPARTMENT WAS TOTALLY ENGULFED IN FLAMES. FIRE DEPARTMENT WAS ABLE TO PUT FIRE OUT. ENTIRE ENGINE COMPARTMENT WAS BURNED EXTENSIVELY, MOSTLY ON LEFT SIDE. LEFT FRONT TIRE WAS BURNED AND DEFLATED. FIRE APPEARS TO HAVE STARTED UNDER MASTER BRAKE CYLINDER.
NHTSA complaint #10283668 — an unverified report by a vehicle owner.
at 96,000 milesLanghorne, PAFire
VEHICLE SPEED CONTROL
JULY OR AUGUST 2006. MY VEHICLE WENT ON FIRE IN MY DRIVEWAY WITH NO ONE IN THE CAR OR NO KEY IN THE IGNITION. MY HOME WAS ALSO DAMAGED BY FIRE. THE FOLLOWING MORNING I CALLED CUSTOMER SERVICE DEPT OF FORD MOTOR COMPANY ADVISED THEM OF THE PROBLEM. I INSISTED THAT THEY REMOVE THE CAR FROM MY DRIVEWAY TO INVESTIGATE THIS SERIOUS PROBLEM. I WAS INFORMED BY THE CUSTOMER SERVICE REP. THAT WAS NOT NECESSARY. I YEAR LATER AUGUST 2007. I RECEIVED A LETTER FROM THE FORD MOTOR COMPANY ABOUT THIS RECALL OF SPEED CONTROL SYSTEM MALFUNCTION PROBLEM. I NOTIFIED THEM OF THE ABOVE LISTED PROBLEM. WAS TO LATE THE VEHICLE WAS DESTROYED BY FIRE. DUE TO THIS PROBLEM. I WAS NOT REIMBURSED BY THE FORD MOTOR COMPANY. FOR MY CAR OR HOME DAMAGE. I AM STILL RECEIVING LETTERS ABOUT THIS SERIOUS FIRE PROBLEM. IS FORD MOTOR COMPANY RESPONSIBLE FOR DAMAGES & REIMBURSEMENT OF FIRE REPORTS.
NHTSA complaint #10250579 — an unverified report by a vehicle owner.
at 94,000 milesGalloway, OH
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. WHILE BACKING UP AT 5 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL EXTENDED TO THE FLOORBOARD. THE VEHICLE WOULD NOT STOP AND HE NOTICED BRAKE FLUID LEAKING. UPON FURTHER INVESTIGATION, HE DISCOVERED THAT THE MASTER CYLINDER WAS BELOW THE MAXIMUM LEVEL. HE REFILLED THE BRAKE FLUID, BUT THE FAILURE PERSISTED. THE CONTACT LOCATED A RECALL DESCRIBING THE EXACT SAME FAILURE, BUT FORD STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 94V152000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS). THE FAILURE AND CURRENT MILEAGES WERE 94,000.
NHTSA complaint #10235673 — an unverified report by a vehicle owner.
at 151,000 milesJamestown, IN
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V051000 (VEHICLE SPEED CONTROL:CRUISE CONTROL). SHE TOOK HER VEHICLE TO THE DEALER AND HAD THE SPEED CONTROL SWITCH DISCONNECTED. SHE LATER RETURNED AND HAD THE NEW PART INSTALLED. WHEN SHE TESTED THE VEHICLE AN HOUR LATER, THE CRUISE CONTROL WAS NOT WORKING. THE CONTACT RETURNED TO THE DEALER AND WAS INFORMED THAT THE DEACTIVATION SWITCH MALFUNCTIONED. SHE BELIEVES THAT THE CURRENT FAILURE OCCURRED WHEN THEY REMOVED AND INSTALLED THE NEW PART. BEFORE THE VEHICLE SPEED CONTROL WAS DISCONNECTED IT WAS WORKING PROPERLY. THE CURRENT AND FAILURE MILEAGES WERE 151,000. UPDATED 06/10/08.
NHTSA complaint #10226950 — an unverified report by a vehicle owner.
Bullhead City, AZ
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. WITHIN A MONTH OF RECEIVING THE NOTICE, HE TOOK THE VEHICLE TO THE DEALER. A MECHANIC INSPECTED THE VEHICLE AND STATED THAT IT WAS NOT INCLUDED IN THE RECALL AND NO REPAIRS WERE MADE. IN FEBRUARY OF 2008, A SECOND RECALL NOTICE WAS RECEIVED FOR THE SAME FAILURE. THE NOTICE STATED THAT THE VEHICLE MAY HAVE BEEN PREVIOUSLY REPAIRED AT A FORD DEALER, AND THE PART IT WAS REPAIRED WITH WAS DEFECTIVE. THE NOTICE FURTHER ADVISED HIM TO BRING THE VEHICLE TO THE DEALER FOR REPAIR. THE CONTACT CALLED FORD AND THEY CONFIRMED THAT THE RECALL DID APPLY TO HIS VEHICLE. IN ADDITION, THE DEALER CHARGED FORD FOR THE REPAIR EVEN THOUGH IT WAS NEVER PERFORMED. THE MANUFACTURER STATED THAT THEY WOULD CALL HIM BACK WITH INFORMATION ON WHAT TO DO NEXT, BUT HE HAS NOT YET HEARD FROM FORD. THE VEHICLE HAS NOT BEEN REPAIRED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 168,000. UPDATED 04/25/08
NHTSA complaint #10221757 — an unverified report by a vehicle owner.
at 58,217 milesSouth Lyon, MI
VEHICLE SPEED CONTROL:CRUISE CONTROL
94 MERCURY RECALLED 9-12-07 FOR CRUISE CONTROL RECALL. DEALER DID NOT SAY PART WAS NOT AVAILABLE AND REMOVED THE WIRE TO THE CRUISE CONTROL. I HAVE NOT BEEN ABLE TO GET RESULTS ON MY FIX, FORD SERVICE SAID PART NOT AVAILABLE. WITH ALL THE PARTS COMPANY'S CLOSING I AM SURE THEY COULD HAVE THIS FIX IN A DAY OR TWO. I DID NOT BUY THIS CAR WITHOUT CRUISE AND I WANT AND NEED IT NOW. I HAVE A BAD LEG THAT REQUIRES ME TO USE CRUISE ON LONG TRIPS.
NHTSA complaint #10216842 — an unverified report by a vehicle owner.
Sparks, NV
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A FORD RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. HE CALLED THE DEALER AND WAS INFORMED THAT THE PARTS WOULD BE AVAILABLE IN DECEMBER OF 2007. HE WAS GIVEN THE OPTION TO HAVE THE CRUISE CONTROL SWITCH DISCONNECTED, BUT HE REFUSED. HE CALLED THE DEALER IN DECEMBER AND WAS INFORMED THAT THE PARTS WOULD ARRIVE AFTER JANUARY 1, 2008. HE CALLED THE DEALER ON JANUARY 28,2007 AND WAS INFORMED THAT THE PARTS MAY ARRIVE IN MARCH OF 2008. THE CONTACT FEELS THAT THE WAIT TIME IS EXCESSIVE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 68,000. UPDATED 02-19-08 *BF UPDATED 02/19/08
NHTSA complaint #10216272 — an unverified report by a vehicle owner.
Decatur, IL
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE ON SEPTEMBER 5, 2007 FOR THE VEHICLE SPEED CONTROL. THE DEACTIVATION SWITCH WAS DISCONNECTED. HE IS REQUESTING THAT NHTSA MANDATE THE DEALERS TO RECONNECT THE SWITCH SINCE HE WAS DENIED THE RECONNECTION BY THE DEALER. THE DEALER IS ALSO UNABLE TO INFORM HIM WHEN THE PARTS WILL BE AVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 118,000. UPDATED 02-14-08 BF * THE CONSUMER STATED THE RECALL NUMBER IS 05S28 AND THE DEALER STATED THE PARTS WOULD BE AVAILABLE IN THE 4TH QUARTER OF 2007. UPDATED 02/14/08
NHTSA complaint #10216114 — an unverified report by a vehicle owner.
Jackson, MI
VEHICLE SPEED CONTROL
1994 MERCURY GRAND MARQUIS WITH SPEED CONTROL RECALL. CONSUMER STATES THAT THE DEALER TOLD HIM THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL AFTER APRIL SOMETIME.
NHTSA complaint #10215053 — an unverified report by a vehicle owner.
at 121,770 milesBowling Green, OH
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE IN AUGUST OF 2007 FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL. HE HAD THE CRUISE CONTROL DISCONNECTED AT THAT TIME. HE CALLED THE DEALER EVERY MONTH SINCE AUGUST AND WAS INFORMED THAT THE PARTS HAD NOT BEEN ORDERED. HE WAS INFORMED IN DECEMBER THAT THE PARTS MAY NOT BE AVAILABLE UNTIL MARCH OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 123,000. UPDATED 01/29/08
NHTSA complaint #10213452 — an unverified report by a vehicle owner.
Sierra Vista, AZ
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE VEHICLE SWITCH WAS DISCONNECTED UNDER RECALL NUMBER 05S28 ON SEPTEMBER 13, 2007. THE DEALER STATED THAT THEY HAVE NOT RECEIVED THE PART YET FOR THE RECALL REPAIR AND DID NOT KNOW WHEN IT WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THIS HAS SURPASSED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THERE HAD BEEN NO FAILURE TO DATE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 90,000. UPDATED 02-25-08
NHTSA complaint #10212456 — an unverified report by a vehicle owner.
Manalapan, NJ
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER DISCONNECTED THE DEACTIVATION SWITCH BECAUSE THE PART WAS UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 98,000.
NHTSA complaint #10211925 — an unverified report by a vehicle owner.
Washington, DCFire
VEHICLE SPEED CONTROL
I RECEIVED A NOTICE OF A RECALL FROM THE MANUFACTURER OF MY CAR. I FILED A CLAIM BECAUSE I KNOW THAT THE CAUSE OF THE FIRE OF MY VEHICLE WAS CAUSED BY THIS DEFECT. I SUBMITTED ALL MY DOCUMENTS THEY ASKED FOR AND MY CLAIM WAS DENIED.
NHTSA complaint #10204294 — an unverified report by a vehicle owner.
at 85,000 milesStaten Island, NYFire
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. WITHIN FIVE MINUTES OF PARKING THE VEHICLE, IT CAUGHT FIRE. THE FIRE ORIGINATED UNDERNEATH THE HOOD ON THE DRIVER SIDE NEAR THE TIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS DESTROYED. THE CONTACT RECEIVED A RECALL NOTICE IN SEPTEMBER OF 2007 FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
NHTSA complaint #10204141 — an unverified report by a vehicle owner.
Langhorn, PAFire
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE CAUGHT FIRE. THE MANUFACTURER WAS NOTIFIED AND, AFTER 10 DAYS, WANTED TO INSPECT THE VEHICLE. BY THAT TIME, THE VEHICLE WAS ALREADY AT THE JUNK YARD. THE STRUCTURE OF THE HOME WAS BURNED AS A RESULT OF THE FIRE. THE CONTACT RECENTLY RECEIVED RECALL NOTICE NUMBER 05S28. BOTH FIRE AND POLICE REPORTS WERE FILED. THE POWERTRAIN AND MILEAGES WERE UNAVAILABLE.
NHTSA complaint #10202480 — an unverified report by a vehicle owner.
at 144,000 milesAcworth, GAFire
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. SHE STATED THE VEHICE CAUGHT FIRE FIFTEEN MINUTES AFTER SHE PARKED. A COMPLAINT WAS FILED WITH FORD, AND IT WAS DENIED STATING THAT THE VEHICLE WAS TOO BADLY BURNED. THE FIRE DAMAGED 2 TREES, GRASS, DRIVEWAY, AND MELTED REAR TAIL LIGHTS OF ANOTHER VEHICLE. THERE IS A SAFETY RECALL FOR VEHICLE SPEED CONTROL (NHTSA CAMPAIGN #07V336000). A REPORT FROM THE FIRE DEPARTMENT IS AVAILABLE. THE CURRENT AND FAILURE MILEAGE WERE 144,000.
NHTSA complaint #10199952 — an unverified report by a vehicle owner.
at 149,000 milesCoon Rapids, MNFire
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE VEHICLE HAD BEEN PARKED IN THE DRIVEWAY FOR FIVE HOURS WHEN THE CONTACT HEARD A POPPING SOUND. THE VEHICLE BEGAN TO SMOKE AND HE NOTICED FLAMES UNDER THE HOOD. A FIRE AND POLICE REPORT WAS FILED. THE CONTACT STATED THAT NO PRIOR FAILURES OCCURRED BEFORE THE FIRE. HE IS UNSURE IF THE VEHICLE WAS DESTROYED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 149,000.
NHTSA complaint #10199846 — an unverified report by a vehicle owner.