Owners have filed 11 complaints
about the 2011 Mercury Grand Marquis with NHTSA between 2013 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 19 of 19 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 3
Against the median year of the Mercury Grand Marquis. 50 means typical for this
model; 100 means roughly double.
Severity — 100
27.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 21
13% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2011 compares with every other Mercury Grand Marquis
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2011 Mercury Grand Marquis
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Electrical System
327.3%
0 crashes, 2 fires · median 105,200 mi
Steering
218.2%
Median failure at 30,000 miles
Seat Belts
19.1%
Median failure at 70,000 miles
Tires
19.1%
Windows, Mirrors & Wipers
19.1%
0 crashes, 1 fires · median 122,000 mi
Fuel & Propulsion
19.1%
Median failure at 55,000 miles
Brakes
19.1%
Airbags
19.1%
Median failure at 70,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
112.5%
50,000 – 74,999 miles
337.5%
75,000 – 99,999 miles
112.5%
100,000 – 149,999 miles
337.5%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Configuration
Overall
Front
Side
Rollover
2011 Mercury Grand Marquis 4 DR RWD
—
—
—
9% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2013peak 2Mar 2026
Recalls on the 2011 Mercury Grand Marquis
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20145021,757 units in Canada
Steering
Certain vehicles serviced as part of recall 2013-287 (13S08) or special service campaign 13R01 may require re-inspection and repair. The service procedure may have resulted in over-extension of one part of a collapsible joint in the intermediate steering shaft. This could potentially result in the shaft becoming disconnected, resulting a loss of steering, which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect the intermediate shaft connection and replace the intermediate shaft if necessary.
Recall 201328716,260 units in Canada
Steering
On certain vehicles originally sold or currently registered in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the steering column lower intermediate shaft can become severely corroded. This could cause the swing link joint to become stiff or seized. As a result, the upper intermediate shaft could collapse, allowing the steering column lower bearing to separate, causing a loss of steering capability. A loss of steering control could result in a crash causing property damage and/or personal injury. Correction: Dealers will replace the steering lower intermediate shaft. The upper intermediate shaft and steering column lower bearing will be inspected and, if necessary, repaired or replaced. If the steering column lower bearing has separated, a retainer clip will be installed.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 122,000 milesRiverdale, MDFire
ELECTRICAL SYSTEM
MY 2011 MERCURY GRAND MARQUIS ULTIMATE EDITION, WAS VERY GREAT HOWEVER IT CAUGHT ON FIRE DUE TO THE MALFUNCTION OF THE WINDSHIELD WIPERS...THEY WOULD COME ON AUTOMATICALLY WHILE I WAS DRIVING, MY WINDSHIELD WIPER SWITCH WOULD BE ON THE OFF POSITION... AND THE WIPERS ONLY WORKED ON A HIGH SPEED SEEING NONE OF THE OTHER SPEEDS WORKED...PRIME EXAMPLE I WOULD WARM UP THE CAR FOR 10 MIN...BECAUSE ITS COLD OUTSIDE THEN I WOULD DRIVE, ALL OF A SUDDEN MINUTES LATER, MY WINDSHIELD WIPER TURN ON BY ITSELF IN A HIGH SPEED POSITION , I TURNED THE WIPERS ON SO I CAN SEE IF TURNING OFF WOULD HELP IT DOESN'T SO CLEARLY IT HAS A MIND OF ITS OWN...AS IF A GHOST WAS IN IT...I GOOGLED THE PROBLEM..CLEARY THERE ARE OTHER MODELS OF THE SAME AND DIFFERENT YEAR NUMBERS THAT HAVE THE SAME PROBLEM...THEY SAY ITS EITHER THE WIPERS MOTOR A RELAY OR THE WHOLE LEFT, RIGHT INDICATED SWITCH WHICH THE WINDSHIELD WIPERS WORKS OFF OF...LONG STORY SHORT MY CAR CAUGHT ON FIRE THE MORNING OF NOV.21, 2018 A DAY BEFORE THANKSGIVING IN MY DRIVEWAY WHICH COULD HAVE SET MY CAR ON FIRE..HAD TO CALL THE FIRE DEPARTMENT AT 1:45AM IN THE MORNING. DUE TO AN ELECTRICAL ISSUE THE CAR HAD..IT LOOKED LIKE A MOVIE WITH THE CAR ON FIRE. BECAUSE CLEARLY IF THE CAR IS PARKED AND THE WINDSHIELD WIPERS MOTOR IS STILL TRYING TO MOVE WITH NO POWER TO THE CAR...I LOVED THAT CAR SO MUCH..IT ALMOST CAUGHT MY HOUSE ON FIRE...COULD HAVE EXPLODED AND PUT MY FAMILY AT RISK.WHICH IT DID. AS MUCH AS I LOVE FORD, LINCOLN, MERCURY I AM JUST SADDENS AND DEVASTATED THAT THE CAR I WANTED LOVED AND BOUGHT OR SHALL I SAY FINANCED IS TOTALLED BUY AN ELECTRICAL FIRE THAT BURNED THE INSIDE ALL UP IN MY CAR AND ENGINE IS BURNED OUT....AND THE FIRE WHEN I WAS WOKEN UP TO HEAR THIS WHEN I CALLED 911 AND WAS LOOKING OUTSIDE THE FIRE THAT I SEEN STARTED FROM THAT DRIVER SIDE FRONT WINDSHIELD WITH FIRE COMING FROM THE MOTOR OF THE WIPER ONTO HOOD
NHTSA complaint #11154071 — an unverified report by a vehicle owner.
at 122,000 milesRiverdale, MDFire
VISIBILITY/WIPER
MY 2011 MERCURY GRAND MARQUIS ULTIMATE EDITION, WAS VERY GREAT HOWEVER IT CAUGHT ON FIRE DUE TO THE MALFUNCTION OF THE WINDSHIELD WIPERS...THEY WOULD COME ON AUTOMATICALLY WHILE I WAS DRIVING, MY WINDSHIELD WIPER SWITCH WOULD BE ON THE OFF POSITION... AND THE WIPERS ONLY WORKED ON A HIGH SPEED SEEING NONE OF THE OTHER SPEEDS WORKED...PRIME EXAMPLE I WOULD WARM UP THE CAR FOR 10 MIN...BECAUSE ITS COLD OUTSIDE THEN I WOULD DRIVE, ALL OF A SUDDEN MINUTES LATER, MY WINDSHIELD WIPER TURN ON BY ITSELF IN A HIGH SPEED POSITION , I TURNED THE WIPERS ON SO I CAN SEE IF TURNING OFF WOULD HELP IT DOESN'T SO CLEARLY IT HAS A MIND OF ITS OWN...AS IF A GHOST WAS IN IT...I GOOGLED THE PROBLEM..CLEARY THERE ARE OTHER MODELS OF THE SAME AND DIFFERENT YEAR NUMBERS THAT HAVE THE SAME PROBLEM...THEY SAY ITS EITHER THE WIPERS MOTOR A RELAY OR THE WHOLE LEFT, RIGHT INDICATED SWITCH WHICH THE WINDSHIELD WIPERS WORKS OFF OF...LONG STORY SHORT MY CAR CAUGHT ON FIRE THE MORNING OF NOV.21, 2018 A DAY BEFORE THANKSGIVING IN MY DRIVEWAY WHICH COULD HAVE SET MY CAR ON FIRE..HAD TO CALL THE FIRE DEPARTMENT AT 1:45AM IN THE MORNING. DUE TO AN ELECTRICAL ISSUE THE CAR HAD..IT LOOKED LIKE A MOVIE WITH THE CAR ON FIRE. BECAUSE CLEARLY IF THE CAR IS PARKED AND THE WINDSHIELD WIPERS MOTOR IS STILL TRYING TO MOVE WITH NO POWER TO THE CAR...I LOVED THAT CAR SO MUCH..IT ALMOST CAUGHT MY HOUSE ON FIRE...COULD HAVE EXPLODED AND PUT MY FAMILY AT RISK.WHICH IT DID. AS MUCH AS I LOVE FORD, LINCOLN, MERCURY I AM JUST SADDENS AND DEVASTATED THAT THE CAR I WANTED LOVED AND BOUGHT OR SHALL I SAY FINANCED IS TOTALLED BUY AN ELECTRICAL FIRE THAT BURNED THE INSIDE ALL UP IN MY CAR AND ENGINE IS BURNED OUT....AND THE FIRE WHEN I WAS WOKEN UP TO HEAR THIS WHEN I CALLED 911 AND WAS LOOKING OUTSIDE THE FIRE THAT I SEEN STARTED FROM THAT DRIVER SIDE FRONT WINDSHIELD WITH FIRE COMING FROM THE MOTOR OF THE WIPER ONTO HOOD
NHTSA complaint #11154071 — an unverified report by a vehicle owner.
at 97,500 milesFort Worth, TXFire
ELECTRICAL SYSTEM
I WAS DRIVING ON THE HIGHWAY I SMELLED A WEIRD SMELL COMING FROM THE PASSENGER SIDE WHEN I TURNED TO LOOK TOWARDS THE DIRECTION OF THE PASSENGER SIDE FRONT DOOR IT WAS SMOKING SO I IMMEDIATELY PULLED OVER TO THE SIDE OF HIGHWAY AS I WAS DOING SO THE PASSENGER FRONT DOOR CAUGHT FIRE. I FINISHED PULLING OVER TURNED THE CAR OFF GOT OUT AND PULLED MY FIRE EXTINGUISHER OUT TRUNK WENT TO THE BACK PASSENGER SIDE DOOR IN ORDER TO PUT THE FLAMES OUT IN THE FRONT PASSENGER SIDE DOOR. TRULY UPSET AND SCARED ME. CAN'T UNDERSTAND WHY IT HAPPENED. I DID TAKE THE DOOR PANEL OFF WHAT'S I FIGURED IT SAFE TO AND TRY TO FIND WHERE AND HOW THE FIRE STARTED AND AS WELL TO MAKE SURE THE FIRE WAS COMPLETELY EXTINGUISHED. ALL I COULD SEE WAS SOME EXPOSED WIRES THAT WERE PARTIALLY COVERED IN BLUE TAPE. I WAS VERY LEARY TO DRIVE ON HOME BUT DID SO CAUTIOUSLY WITH WINDOWS DOWN. GRATEFUL I MADE IT HOME AND MY FAMILY WASN'T IN THE CAR. TOOK PICTURES THEY WILL BE ATTACHED.
NHTSA complaint #10862281 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Deer Creek, OK
TIRES
225/60R17 tire purchased new started going flat in the first week. Walmart tire said there was no warranty. Receipt says otherwise. P&M tire of Blackwell, OK found defects in the interior sidewall and told us the tire had manufacturing defects. Reported to Nexen by making an account and filing a warranty request which they denied. They keep saying we are lying to deflect blame. We have the tire, it could be inspected by their preferred tire shop but they would rather be mad and yell at us. There is no receipt from P&M because they didn't charge us for looking at a tire they could not repair.
NHTSA complaint #11723310 — an unverified report by a vehicle owner.
Plano, TX
STEERING
The contact owns a 2011 Mercury Grand Marquis. The contact stated that upon starting the vehicle, the steering wheel was locked. There was no warning light illuminated. Additionally, the gear shifter failed to operate as intended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The failure persisted, and the vehicle remained at the residence unrepaired. The contact stated that the failure was related to NHTSA Campaign Number: 13V385000 (STEERING). The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11676660 — an unverified report by a vehicle owner.
at 105,200 milesMurfreesboro, TN
ELECTRICAL SYSTEM
DRIVING ON HUMID DAY, CLOSED WINDOWS AND TURNED ON A/C. CONTROLLER FAILED TO CLOSE DEFROSTER VENTS, CAUSING WINDOW TO QUICKLY FOG UP, RESTRICTING FORWARD VISION. PREVIOUSLY HAD SAME PROBLEM ON 2006 GRAND MARQUIS WHICH I HAD REPAIRED BY FORD DEALER. TOOK 2011 TO DEALER, GOT REPAIR ESTIMATE OF $900, AS DASHBOARD MUST BE REMOVED TO GET TO FAILING PART. AM TOLD PROBLEM IS VACUUM LEAK IN CONTROLLER COMPONENT. ALTHOUGH ASSOCIATED WITH A/C, WHICH GENERALLY IS NOT CONSIDERED A SAFETY ISSUE, THE CONTROLLER FAILURE DOES RESULT IN A SAFETY ISSUE, AND IN MY OPINION SHOULD BE SUBJECT TO RECALL.
NHTSA complaint #11194012 — an unverified report by a vehicle owner.
at 122,000 milesRiverdale, MDFire
ELECTRICAL SYSTEM
MY 2011 MERCURY GRAND MARQUIS ULTIMATE EDITION, WAS VERY GREAT HOWEVER IT CAUGHT ON FIRE DUE TO THE MALFUNCTION OF THE WINDSHIELD WIPERS...THEY WOULD COME ON AUTOMATICALLY WHILE I WAS DRIVING, MY WINDSHIELD WIPER SWITCH WOULD BE ON THE OFF POSITION... AND THE WIPERS ONLY WORKED ON A HIGH SPEED SEEING NONE OF THE OTHER SPEEDS WORKED...PRIME EXAMPLE I WOULD WARM UP THE CAR FOR 10 MIN...BECAUSE ITS COLD OUTSIDE THEN I WOULD DRIVE, ALL OF A SUDDEN MINUTES LATER, MY WINDSHIELD WIPER TURN ON BY ITSELF IN A HIGH SPEED POSITION , I TURNED THE WIPERS ON SO I CAN SEE IF TURNING OFF WOULD HELP IT DOESN'T SO CLEARLY IT HAS A MIND OF ITS OWN...AS IF A GHOST WAS IN IT...I GOOGLED THE PROBLEM..CLEARY THERE ARE OTHER MODELS OF THE SAME AND DIFFERENT YEAR NUMBERS THAT HAVE THE SAME PROBLEM...THEY SAY ITS EITHER THE WIPERS MOTOR A RELAY OR THE WHOLE LEFT, RIGHT INDICATED SWITCH WHICH THE WINDSHIELD WIPERS WORKS OFF OF...LONG STORY SHORT MY CAR CAUGHT ON FIRE THE MORNING OF NOV.21, 2018 A DAY BEFORE THANKSGIVING IN MY DRIVEWAY WHICH COULD HAVE SET MY CAR ON FIRE..HAD TO CALL THE FIRE DEPARTMENT AT 1:45AM IN THE MORNING. DUE TO AN ELECTRICAL ISSUE THE CAR HAD..IT LOOKED LIKE A MOVIE WITH THE CAR ON FIRE. BECAUSE CLEARLY IF THE CAR IS PARKED AND THE WINDSHIELD WIPERS MOTOR IS STILL TRYING TO MOVE WITH NO POWER TO THE CAR...I LOVED THAT CAR SO MUCH..IT ALMOST CAUGHT MY HOUSE ON FIRE...COULD HAVE EXPLODED AND PUT MY FAMILY AT RISK.WHICH IT DID. AS MUCH AS I LOVE FORD, LINCOLN, MERCURY I AM JUST SADDENS AND DEVASTATED THAT THE CAR I WANTED LOVED AND BOUGHT OR SHALL I SAY FINANCED IS TOTALLED BUY AN ELECTRICAL FIRE THAT BURNED THE INSIDE ALL UP IN MY CAR AND ENGINE IS BURNED OUT....AND THE FIRE WHEN I WAS WOKEN UP TO HEAR THIS WHEN I CALLED 911 AND WAS LOOKING OUTSIDE THE FIRE THAT I SEEN STARTED FROM THAT DRIVER SIDE FRONT WINDSHIELD WITH FIRE COMING FROM THE MOTOR OF THE WIPER ONTO HOOD
NHTSA complaint #11154071 — an unverified report by a vehicle owner.
at 122,000 milesRiverdale, MDFire
VISIBILITY/WIPER
MY 2011 MERCURY GRAND MARQUIS ULTIMATE EDITION, WAS VERY GREAT HOWEVER IT CAUGHT ON FIRE DUE TO THE MALFUNCTION OF THE WINDSHIELD WIPERS...THEY WOULD COME ON AUTOMATICALLY WHILE I WAS DRIVING, MY WINDSHIELD WIPER SWITCH WOULD BE ON THE OFF POSITION... AND THE WIPERS ONLY WORKED ON A HIGH SPEED SEEING NONE OF THE OTHER SPEEDS WORKED...PRIME EXAMPLE I WOULD WARM UP THE CAR FOR 10 MIN...BECAUSE ITS COLD OUTSIDE THEN I WOULD DRIVE, ALL OF A SUDDEN MINUTES LATER, MY WINDSHIELD WIPER TURN ON BY ITSELF IN A HIGH SPEED POSITION , I TURNED THE WIPERS ON SO I CAN SEE IF TURNING OFF WOULD HELP IT DOESN'T SO CLEARLY IT HAS A MIND OF ITS OWN...AS IF A GHOST WAS IN IT...I GOOGLED THE PROBLEM..CLEARY THERE ARE OTHER MODELS OF THE SAME AND DIFFERENT YEAR NUMBERS THAT HAVE THE SAME PROBLEM...THEY SAY ITS EITHER THE WIPERS MOTOR A RELAY OR THE WHOLE LEFT, RIGHT INDICATED SWITCH WHICH THE WINDSHIELD WIPERS WORKS OFF OF...LONG STORY SHORT MY CAR CAUGHT ON FIRE THE MORNING OF NOV.21, 2018 A DAY BEFORE THANKSGIVING IN MY DRIVEWAY WHICH COULD HAVE SET MY CAR ON FIRE..HAD TO CALL THE FIRE DEPARTMENT AT 1:45AM IN THE MORNING. DUE TO AN ELECTRICAL ISSUE THE CAR HAD..IT LOOKED LIKE A MOVIE WITH THE CAR ON FIRE. BECAUSE CLEARLY IF THE CAR IS PARKED AND THE WINDSHIELD WIPERS MOTOR IS STILL TRYING TO MOVE WITH NO POWER TO THE CAR...I LOVED THAT CAR SO MUCH..IT ALMOST CAUGHT MY HOUSE ON FIRE...COULD HAVE EXPLODED AND PUT MY FAMILY AT RISK.WHICH IT DID. AS MUCH AS I LOVE FORD, LINCOLN, MERCURY I AM JUST SADDENS AND DEVASTATED THAT THE CAR I WANTED LOVED AND BOUGHT OR SHALL I SAY FINANCED IS TOTALLED BUY AN ELECTRICAL FIRE THAT BURNED THE INSIDE ALL UP IN MY CAR AND ENGINE IS BURNED OUT....AND THE FIRE WHEN I WAS WOKEN UP TO HEAR THIS WHEN I CALLED 911 AND WAS LOOKING OUTSIDE THE FIRE THAT I SEEN STARTED FROM THAT DRIVER SIDE FRONT WINDSHIELD WITH FIRE COMING FROM THE MOTOR OF THE WIPER ONTO HOOD
NHTSA complaint #11154071 — an unverified report by a vehicle owner.
at 70,000 milesSilver Spring, MD
SEAT BELTS
THE AIR BAG LIGHT REMAINS ON ALL THE TIME. MY MECHANIC SAYS THAT CAR'S COMPUTER IS GENERATING A CODE INDICATING A PROBLEM WITH A SENSOR IN DRIVER'S SIDE SEAT BELT. HE SAYS THAT THE ENTIRE SEAT BELT ASSEMBLY MUST BE REPLACED AT A COST OF $500. THE CAR ONLY HAS 70,000 MILES ON IT. SINCE THIS IS A SAFETY ISSUE AND APPEARS FROM THE MANY COMPLAINTS YOU'VE RECEIVED TO BE A COMMON PROBLEM WITH 2005 GRAND MARQUIS'S, I URGE DOT TO ISSUE A RECALL TO REQUIRE THE MANUFACTURER TO PAY FOR THE NECESSARY REPAIRS.
NHTSA complaint #11024863 — an unverified report by a vehicle owner.
at 70,000 milesSilver Spring, MD
AIR BAGS
THE AIR BAG LIGHT REMAINS ON ALL THE TIME. MY MECHANIC SAYS THAT CAR'S COMPUTER IS GENERATING A CODE INDICATING A PROBLEM WITH A SENSOR IN DRIVER'S SIDE SEAT BELT. HE SAYS THAT THE ENTIRE SEAT BELT ASSEMBLY MUST BE REPLACED AT A COST OF $500. THE CAR ONLY HAS 70,000 MILES ON IT. SINCE THIS IS A SAFETY ISSUE AND APPEARS FROM THE MANY COMPLAINTS YOU'VE RECEIVED TO BE A COMMON PROBLEM WITH 2005 GRAND MARQUIS'S, I URGE DOT TO ISSUE A RECALL TO REQUIRE THE MANUFACTURER TO PAY FOR THE NECESSARY REPAIRS.
NHTSA complaint #11024863 — an unverified report by a vehicle owner.
at 97,500 milesFort Worth, TXFire
ELECTRICAL SYSTEM
I WAS DRIVING ON THE HIGHWAY I SMELLED A WEIRD SMELL COMING FROM THE PASSENGER SIDE WHEN I TURNED TO LOOK TOWARDS THE DIRECTION OF THE PASSENGER SIDE FRONT DOOR IT WAS SMOKING SO I IMMEDIATELY PULLED OVER TO THE SIDE OF HIGHWAY AS I WAS DOING SO THE PASSENGER FRONT DOOR CAUGHT FIRE. I FINISHED PULLING OVER TURNED THE CAR OFF GOT OUT AND PULLED MY FIRE EXTINGUISHER OUT TRUNK WENT TO THE BACK PASSENGER SIDE DOOR IN ORDER TO PUT THE FLAMES OUT IN THE FRONT PASSENGER SIDE DOOR. TRULY UPSET AND SCARED ME. CAN'T UNDERSTAND WHY IT HAPPENED. I DID TAKE THE DOOR PANEL OFF WHAT'S I FIGURED IT SAFE TO AND TRY TO FIND WHERE AND HOW THE FIRE STARTED AND AS WELL TO MAKE SURE THE FIRE WAS COMPLETELY EXTINGUISHED. ALL I COULD SEE WAS SOME EXPOSED WIRES THAT WERE PARTIALLY COVERED IN BLUE TAPE. I WAS VERY LEARY TO DRIVE ON HOME BUT DID SO CAUTIOUSLY WITH WINDOWS DOWN. GRATEFUL I MADE IT HOME AND MY FAMILY WASN'T IN THE CAR. TOOK PICTURES THEY WILL BE ATTACHED.
NHTSA complaint #10862281 — an unverified report by a vehicle owner.
at 55,000 milesTwinsburg, OH
FUEL/PROPULSION SYSTEM
DRIVING ON FREEWAY WITH DASH DISPLAY INDICATING 60 MILES REMAINING ON FUEL SUPPLY WHEN CAR RAN OUT OF FUEL. TANK TOTALLY EMPTY DASH DISPLAY STILL INDICATED 60 MILES BEFORE EMPTY. FUEL GAGE HAS BEEN REGULARLY DECEITFUL.
NHTSA complaint #10592867 — an unverified report by a vehicle owner.
at 30,000 milesBeckley, WV
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 30,000. UPDATED 12/30/13
NHTSA complaint #10553195 — an unverified report by a vehicle owner.
East Lyme, CT
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
2011 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH BRAKE PEDAL. *SMD THE CONSUMER STATED SINCE HE PURCHASED THE VEHICLE, HE NOTICED A GREAT DEAL OF FREE BRAKE PEDAL TRAVEL AND NEARLY HAD AN ACCIDENT TWICE. THE CONSUMER STATED HE HIT THE BRAKE AND ACCELERATOR PEDAL SIMULTANEOUSLY. THE DEALER INFORMED THE CONSUMER THERE WAS NO ADJUSTMENT FOR THE PEDAL TRAVEL. THE CONSUMER STATED THE SPECIFIC PROBLEM OCCURRED, WHEN THE BRAKE PEDAL WAS FULLY DEPRESSED AND IT WAS AT THE SAME LEVEL FROM THE FLOOR AS THE ACCELERATOR.
NHTSA complaint #10494305 — an unverified report by a vehicle owner.