Owners have filed 111 complaints
about the 2007 Mercury Grand Marquis with NHTSA between 2007 and 2025.
The largest single group is the tires.
Across this model's run it ranks 18 of 19 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 26
Against the median year of the Mercury Grand Marquis. 50 means typical for this
model; 100 means roughly double.
Severity — 42
8.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 90
53% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2007 compares with every other Mercury Grand Marquis
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
1237.5%
Valve
618.8%
Accelerator Pedal
412.5%
Pressure Monitoring AND Regulating Systems
39.4%
Pedals AND Linkages
39.4%
Headlights
26.3%
Speedometer/Odometer
13.1%
Warning Light/Devices
13.1%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
78.0%
1,000 – 9,999 miles
78.0%
10,000 – 24,999 miles
2427.6%
25,000 – 49,999 miles
1517.2%
50,000 – 74,999 miles
1213.8%
75,000 – 99,999 miles
66.9%
100,000 – 149,999 miles
1213.8%
150,000+ miles
44.6%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2007peak 6Dec 2025
NHTSA investigations into the 2007 Mercury Grand Marquis
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE14021Opened 7 Jul 2014Closed 21 Nov 2014ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Steering Column Shaft Obstruction
On July 7, 2014 the Office of Defects Investigation (ODI) opened a preliminary evaluation based on five complaints (VOQs) alleging incidents ofinterference between dislodged exhaust manifold heat shields and the lower steering shaft/knuckle, including one alleging the interference resulted in a crash on a highway entrance ramp. Since opening this investigation, ODI has received four additional owner complaints.One indicated that the shield was removed before binding could occur.The other three occurred at low speed and produced some momentary steering binding that was overcome by the driver wh...
PE08060Opened 14 Oct 2008Closed 9 Apr 2009TIRES:VALVE
TIRE VALVE CRACKING
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BO...
Recalls on the 2007 Mercury Grand Marquis
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
14V704000
STEERING:RACK AND PINION:PINION SHAFT
Ford Motor Company (Ford) is recalling certain model year 2005-2011 Ford Crown Victoria, 2005-2011 Mercury Grand Marquis vehicles manufactured March 23, 2004, to August 30, 2011, and 2005-2011 Lincoln Town Car vehicles manufactured March 8, 2004, to August 30, 2011, and on which the upper intermediate shaft was serviced during the course of safety recall 13V-385. The prior repairs may not have been correctly performed.
Risk: Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
13V385000
STEERING
Ford is recalling certain model year 2005-2011 Ford Crown Victoria (including Crown Victoria Police Interceptors), Mercury Grand Marquis, and Lincoln Town Car vehicles. The affected vehicles are currently registered or were originally sold in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Severe corrosion can seize the lower intermediate shaft which may cause the upper intermediate shaft to collapse and the steering column lower bearing to separate.
Risk: If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
06V440000
VISIBILITY:WINDSHIELD
CERTAIN PASSENGER VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 212, 'WINDSHIELD MOUNTING.' THE WINDSHIELD MAY NOT BE PROPERLY SECURED TO THE VEHICLE BODY.
Risk: IF THE WINDSHIELD IS NOT PROPERLY RETAINED TO THE VEHICLE, WIND NOISE, SQUEAK/RATTLES AND/OR WATER LEAKS MAY OCCUR. ALSO, LOSS OF WINDSHIELD RETENTION MAY REDUCE OCCUPANT PROTECTION IN THE EVENT OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20145021,757 units in Canada
Steering
Certain vehicles serviced as part of recall 2013-287 (13S08) or special service campaign 13R01 may require re-inspection and repair. The service procedure may have resulted in over-extension of one part of a collapsible joint in the intermediate steering shaft. This could potentially result in the shaft becoming disconnected, resulting a loss of steering, which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect the intermediate shaft connection and replace the intermediate shaft if necessary.
Recall 201328716,260 units in Canada
Steering
On certain vehicles originally sold or currently registered in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the steering column lower intermediate shaft can become severely corroded. This could cause the swing link joint to become stiff or seized. As a result, the upper intermediate shaft could collapse, allowing the steering column lower bearing to separate, causing a loss of steering capability. A loss of steering control could result in a crash causing property damage and/or personal injury. Correction: Dealers will replace the steering lower intermediate shaft. The upper intermediate shaft and steering column lower bearing will be inspected and, if necessary, repaired or replaced. If the steering column lower bearing has separated, a retainer clip will be installed.
Recall 20063241 units in Canada
Other
This vehicle may have inadequate windshield adhesive bonding due to the use of over-exposed red primer. This condition may result in a windshield bond that does not meet the retention requirements of CMVSS 212. As a result, the windshield may not be retained during a vehicle crash. Correction: The affected vehicle has been repaired by replacement of the windshield using Ford recommended procedures and materials.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 152,000 milesAvon Park, FLCrash
WHEELS
ON SEPTEMBER 29, 2017 AROUND 9-10 PM , MY HUSBAND HAD JUST PICKED ME UP FROM WORK AND I WAS 6 MONTHS PREGNANT, WE WERE DRIVING DOWN THE HIGHWAY AND A CAR ON THE OPPOSITE SIDE OF THE HIGHWAY PULLED OUT FROM THE LIGHT AND HIT US ON THE DRIVER SIDE WHEEL AND FENDER AND BROKE THE STEERING KNUCKLE, THE RACK AND PINION AND BROKE THE STEERING WHEEL LOOSE, ALSO THE SUSPENSION. MY CAR WAS DISABLED FROM THE ACCIDENT. I ALSO HAD TO BE RUSHED TO THE HOSPITAL BECAUSE I WAS HAVING CONTRACTIONS SO THEY WANTED TO MAKE SURE MY BABY WAS OKAY. ALSO THE DRIVER HIT US AND RAN. THE COPS NEVER FOUND THE CAR. IN ORDER FOR ME TO GET MY CAR BACK ON THE ROAD I HAD TO PURCHASE A STEERING COLUMN, A RACK AND PINION, AND STEERING KNUCKLE AND SUSPENSION OUT OF MY OWN POCKET. I WAS NEVER INFORMED OF A RECALL.
NHTSA complaint #11096967 — an unverified report by a vehicle owner.
at 152,000 milesAvon Park, FLCrash
STEERING
ON SEPTEMBER 29, 2017 AROUND 9-10 PM , MY HUSBAND HAD JUST PICKED ME UP FROM WORK AND I WAS 6 MONTHS PREGNANT, WE WERE DRIVING DOWN THE HIGHWAY AND A CAR ON THE OPPOSITE SIDE OF THE HIGHWAY PULLED OUT FROM THE LIGHT AND HIT US ON THE DRIVER SIDE WHEEL AND FENDER AND BROKE THE STEERING KNUCKLE, THE RACK AND PINION AND BROKE THE STEERING WHEEL LOOSE, ALSO THE SUSPENSION. MY CAR WAS DISABLED FROM THE ACCIDENT. I ALSO HAD TO BE RUSHED TO THE HOSPITAL BECAUSE I WAS HAVING CONTRACTIONS SO THEY WANTED TO MAKE SURE MY BABY WAS OKAY. ALSO THE DRIVER HIT US AND RAN. THE COPS NEVER FOUND THE CAR. IN ORDER FOR ME TO GET MY CAR BACK ON THE ROAD I HAD TO PURCHASE A STEERING COLUMN, A RACK AND PINION, AND STEERING KNUCKLE AND SUSPENSION OUT OF MY OWN POCKET. I WAS NEVER INFORMED OF A RECALL.
NHTSA complaint #11096967 — an unverified report by a vehicle owner.
at 152,000 milesAvon Park, FLCrash
SUSPENSION
ON SEPTEMBER 29, 2017 AROUND 9-10 PM , MY HUSBAND HAD JUST PICKED ME UP FROM WORK AND I WAS 6 MONTHS PREGNANT, WE WERE DRIVING DOWN THE HIGHWAY AND A CAR ON THE OPPOSITE SIDE OF THE HIGHWAY PULLED OUT FROM THE LIGHT AND HIT US ON THE DRIVER SIDE WHEEL AND FENDER AND BROKE THE STEERING KNUCKLE, THE RACK AND PINION AND BROKE THE STEERING WHEEL LOOSE, ALSO THE SUSPENSION. MY CAR WAS DISABLED FROM THE ACCIDENT. I ALSO HAD TO BE RUSHED TO THE HOSPITAL BECAUSE I WAS HAVING CONTRACTIONS SO THEY WANTED TO MAKE SURE MY BABY WAS OKAY. ALSO THE DRIVER HIT US AND RAN. THE COPS NEVER FOUND THE CAR. IN ORDER FOR ME TO GET MY CAR BACK ON THE ROAD I HAD TO PURCHASE A STEERING COLUMN, A RACK AND PINION, AND STEERING KNUCKLE AND SUSPENSION OUT OF MY OWN POCKET. I WAS NEVER INFORMED OF A RECALL.
NHTSA complaint #11096967 — an unverified report by a vehicle owner.
at 67,000 milesChannelview, TXCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE PULLING UP TO A TRAFFIC LIGHT, THE VEHICLE ACCELERATED FORCEFULLY. THE BRAKE PEDAL WAS DEPRESSED MULTIPLE TIMES, BUT THE VEHICLE ACCELERATED AND TAPPED THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE ENGINE WAS TURNED OFF, RESTARTED, AND THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
NHTSA complaint #10825293 — an unverified report by a vehicle owner.
at 106,000 milesRoyal Palm Beach, FLCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE VEHICLE WAS STARTED AND AS SHE LIGHTLY DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE RAPIDLY ACCELERATED AND CRASHED INTO A WALL FROM THE FRONT PASSENGER'S SIDE. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT INSPECTED FOR THE CAUSE OF THE FAILURE. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
NHTSA complaint #10522071 — an unverified report by a vehicle owner.
at 39,000 milesPembroke Pines, FLCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT WAS REVERSING FROM A PARKING SPOT AND WHEN SHE SHIFTED INTO DRIVE, THE VEHICLE RAPIDLY ACCELERATED INDEPENDENTLY AND CRASHED INTO A BUILDING. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TOWED TO A TOW LOT AND WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 39,000.
NHTSA complaint #10469079 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Tampa, FL
STEERING
Called Walker Ford in Clearwater, FL on 12/27/2025 at 09:35 am. I reported to them that two recalls that would pertain to my car, 13S08 and 13R01 needed to be performed as my steering bearing retainer has failed. They informed me it was repaired, but it has failed again. According to my research, regardless if its been performed or not, Ford is still liable to fix it again. A possible loss of steering could result in death or injury if not addressed. My contact info is [XXX] Thanks! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11707228 — an unverified report by a vehicle owner.
Ypsilanti, MI
EXTERIOR LIGHTING
The instrument lights/gauges work intermittently. The digital odometer won't display.
NHTSA complaint #11575541 — an unverified report by a vehicle owner.
The instrument lights/gauges work intermittently. The digital odometer won't display.
NHTSA complaint #11575541 — an unverified report by a vehicle owner.
at 100,000 milesDalton, GA
ENGINE
The contact owns a 2007 Mercury Grand Marquis. The contact stated that while the vehicle was idling, the RPM’s revved up and the vehicle lunged forward. The contact depressed the brake pedal and the RPM’s decreased. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11458779 — an unverified report by a vehicle owner.
at 122,000 milesYpsilanti, MI
FUEL/PROPULSION SYSTEM
SMELLED GAS WHEN EXITING THE VEHICLE. CONFIRMED A FUEL LEAK IN THE FUEL TANK BY OBSERVING A FUEL DRIP. CONTINUED DRIVING THE CAR FOR A FEW DAYS. ON JUNE 15, 2020, I NOTICED A STRANGE NOISE AS I DROVE, SOMETHING RUBBING OR BUMPING ON THE FRAME UNDER THE CAR. WHILE DRIVING, THE NOISE INCREASED AND INTENSIFIED. I WAS FORCED TO PULL OVER AND CHECK UNDER THE CAR. TO MY HORROR I SAW THE GAS TANK DRAGGING ON THE ROAD. A TOW TRUCK WOULD NOT TOW THE VEHICLE. MY BROTHER AND I TIED THE TANK UP UNDER THE CAR USING A NYLON STRAP TO GET THE CAR HOME. I CALLED THE DEALERSHIP TO FIX THE CAR. I NOW HAVE AN AFTERMARKET TANK ON MY CAR. FORD DOES NOT MAKE THE TANK ANYMORE.THE CAR WAS IN MOTION ON A CITY STREET WHEN THE TANK FELL. I BELIEVE THE PROBLEM WAS CAUSED BY A FUEL TANK STRAP FAILURE. THE FUEL LEAK WAS ALSO DIRECTLY RELATED TO THE STRAP SUPPORTING THE TANK.
NHTSA complaint #11331987 — an unverified report by a vehicle owner.
Cedar Park, TX
STEERING
VEHICLE WAS STATIONARY STEERING WHEEL WENT ROUND AND ROUND BUT WHEELS DID NOT TURN IF I WOULD HAVE BEEN DRIVING I WOULD HAVE CRASHED.
NHTSA complaint #11322741 — an unverified report by a vehicle owner.
at 140,000 milesNaples, ME
ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE LIGHT ILLUMINATED AND FLASHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE INTAKE MANIFOLD FRACTURED ANTI-FREEZE LEAKED INTO THE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
NHTSA complaint #11302984 — an unverified report by a vehicle owner.
at 116,699 milesBoone, IA
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 50 MPH AT NIGHT, THE HEADLIGHTS TURNED OFF WITHOUT WARNING. THE CONTACT UTILIZED THE HIGH BEAM HEADLIGHTS. THE CONTACT TOOK THE VEHICLE TO MOFFITT'S FORD LINCOLN (515-432-6336, LOCATED AT 1819 SE MARSHALL ST, BOONE, IA 50036) WHERE IT WAS DIAGNOSED THAT THE LIGHTING SYSTEM NEEDED TO BE REPLACED. THE PART WAS ORDERED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,699.
NHTSA complaint #11208289 — an unverified report by a vehicle owner.
at 230,000 milesJava, VA
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE OPERATING THE VEHICLE, THE HEADLIGHTS SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. AN UNKNOWN DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE, BUT THE FAILURE RECURRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 230,000.
NHTSA complaint #11202798 — an unverified report by a vehicle owner.
at 98,000 milesAllen Park, MI
FUEL/PROPULSION SYSTEM
GAS TANK FELL DOWN AT HOME IN THE DRIVEWAY. VEHICLE WAS STATIONARY AND FULL TANK OF GAS.
NHTSA complaint #11153364 — an unverified report by a vehicle owner.
Hinsdale, IL
AIR BAGS
'TAKATA RECALL'
NHTSA complaint #11142764 — an unverified report by a vehicle owner.
at 140,000 milesLongs, SC
STEERING
TL* THE CONTACT OWNS A 2007 FORD GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL VIBRATED AND SHOOK WHEN TURNING IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BEACH FORD, 851 JASON BLVD, MYRTLE BEACH, SC) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FAULTY AND NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE SEALS AND CLIPS INSIDE THE STEERING COLUMN WERE CORRODED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000. *TT
NHTSA complaint #11140427 — an unverified report by a vehicle owner.
at 84,000 milesGrand Junction, TN
STEERING
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING COLUMN SEIZED AND THE STEERING WHEEL REQUIRED EXCESSIVE EFFORT TO TURN AND SAFELY OPERATE THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000. THE VIN WAS NOT PROVIDED.
NHTSA complaint #11127890 — an unverified report by a vehicle owner.
at 152,000 milesAvon Park, FLCrash
WHEELS
ON SEPTEMBER 29, 2017 AROUND 9-10 PM , MY HUSBAND HAD JUST PICKED ME UP FROM WORK AND I WAS 6 MONTHS PREGNANT, WE WERE DRIVING DOWN THE HIGHWAY AND A CAR ON THE OPPOSITE SIDE OF THE HIGHWAY PULLED OUT FROM THE LIGHT AND HIT US ON THE DRIVER SIDE WHEEL AND FENDER AND BROKE THE STEERING KNUCKLE, THE RACK AND PINION AND BROKE THE STEERING WHEEL LOOSE, ALSO THE SUSPENSION. MY CAR WAS DISABLED FROM THE ACCIDENT. I ALSO HAD TO BE RUSHED TO THE HOSPITAL BECAUSE I WAS HAVING CONTRACTIONS SO THEY WANTED TO MAKE SURE MY BABY WAS OKAY. ALSO THE DRIVER HIT US AND RAN. THE COPS NEVER FOUND THE CAR. IN ORDER FOR ME TO GET MY CAR BACK ON THE ROAD I HAD TO PURCHASE A STEERING COLUMN, A RACK AND PINION, AND STEERING KNUCKLE AND SUSPENSION OUT OF MY OWN POCKET. I WAS NEVER INFORMED OF A RECALL.
NHTSA complaint #11096967 — an unverified report by a vehicle owner.
at 152,000 milesAvon Park, FLCrash
STEERING
ON SEPTEMBER 29, 2017 AROUND 9-10 PM , MY HUSBAND HAD JUST PICKED ME UP FROM WORK AND I WAS 6 MONTHS PREGNANT, WE WERE DRIVING DOWN THE HIGHWAY AND A CAR ON THE OPPOSITE SIDE OF THE HIGHWAY PULLED OUT FROM THE LIGHT AND HIT US ON THE DRIVER SIDE WHEEL AND FENDER AND BROKE THE STEERING KNUCKLE, THE RACK AND PINION AND BROKE THE STEERING WHEEL LOOSE, ALSO THE SUSPENSION. MY CAR WAS DISABLED FROM THE ACCIDENT. I ALSO HAD TO BE RUSHED TO THE HOSPITAL BECAUSE I WAS HAVING CONTRACTIONS SO THEY WANTED TO MAKE SURE MY BABY WAS OKAY. ALSO THE DRIVER HIT US AND RAN. THE COPS NEVER FOUND THE CAR. IN ORDER FOR ME TO GET MY CAR BACK ON THE ROAD I HAD TO PURCHASE A STEERING COLUMN, A RACK AND PINION, AND STEERING KNUCKLE AND SUSPENSION OUT OF MY OWN POCKET. I WAS NEVER INFORMED OF A RECALL.
NHTSA complaint #11096967 — an unverified report by a vehicle owner.
at 152,000 milesAvon Park, FLCrash
SUSPENSION
ON SEPTEMBER 29, 2017 AROUND 9-10 PM , MY HUSBAND HAD JUST PICKED ME UP FROM WORK AND I WAS 6 MONTHS PREGNANT, WE WERE DRIVING DOWN THE HIGHWAY AND A CAR ON THE OPPOSITE SIDE OF THE HIGHWAY PULLED OUT FROM THE LIGHT AND HIT US ON THE DRIVER SIDE WHEEL AND FENDER AND BROKE THE STEERING KNUCKLE, THE RACK AND PINION AND BROKE THE STEERING WHEEL LOOSE, ALSO THE SUSPENSION. MY CAR WAS DISABLED FROM THE ACCIDENT. I ALSO HAD TO BE RUSHED TO THE HOSPITAL BECAUSE I WAS HAVING CONTRACTIONS SO THEY WANTED TO MAKE SURE MY BABY WAS OKAY. ALSO THE DRIVER HIT US AND RAN. THE COPS NEVER FOUND THE CAR. IN ORDER FOR ME TO GET MY CAR BACK ON THE ROAD I HAD TO PURCHASE A STEERING COLUMN, A RACK AND PINION, AND STEERING KNUCKLE AND SUSPENSION OUT OF MY OWN POCKET. I WAS NEVER INFORMED OF A RECALL.
NHTSA complaint #11096967 — an unverified report by a vehicle owner.
at 74,180 milesKissimmee, FL
WHEELS
I WAS DRIVING ON THE INTERSTATE AT 68 MPH WHEN MY LEFT, REAR TIRE BLEW OUT AT THE SIDEWALL.
NHTSA complaint #11082386 — an unverified report by a vehicle owner.
Freeport, FL
UNKNOWN OR OTHER
THE CAR HAS TOXIC FUMES COMMING INSIDE. WE USED A CARBON MONOXIDE TESTER AND IT WENT OFF WHEN WE DROVE IT.
NHTSA complaint #11035321 — an unverified report by a vehicle owner.
at 61,000 milesGoodlettsville, TN
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO THE DEALER (MIRACLE AUTOMOTIVE GROUP, GALLATIN, TN 37066) WHERE IT WAS DIAGNOSED THAT THE AIR BAG WAS DEFECTIVE AND NEEDED TO BE REPAIRED AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 61,000.
NHTSA complaint #11001943 — an unverified report by a vehicle owner.
at 64,875 milesKingsland, TX
POWER TRAIN
I WAS DRIVING THE VEHICLE. AS I STARTED UP A HILL THE SPEED LIMIT CHANGED. I GAVE THE GAS PEDAL A LITTLE PUSH. IT WENT TO THE FLOOR WHERE IT STUCK WIDE OPEN. THE CAR LEAPED FORWARD AND I IMMEDIATELY APPLIED THE BRAKE. I REALLY HAD TO PUSH THE BRAKE AS HARD AS I COULD TO GET THE VEHICLE TO STOP. WHEN I GOT THE VEHICLE TO STOP I KNOCKED THE GEAR SHIFT OUT OF DRIVE INTO NEUTRAL. THE ENGINE WAS IDLING REALLY ROUGH BUT THEN IT SMOOTHED OUT. I DID NOT CRASH THE CAR AND CONTINUED DRIVING WITH NO FURTHER PROBLEMS. THE VEHICLE HAS 64,875 MILES ON IT AND THIS IS THE FIRST THIS HAS HAPPENED.
NHTSA complaint #10995618 — an unverified report by a vehicle owner.
at 64,875 milesKingsland, TX
ENGINE
I WAS DRIVING THE VEHICLE. AS I STARTED UP A HILL THE SPEED LIMIT CHANGED. I GAVE THE GAS PEDAL A LITTLE PUSH. IT WENT TO THE FLOOR WHERE IT STUCK WIDE OPEN. THE CAR LEAPED FORWARD AND I IMMEDIATELY APPLIED THE BRAKE. I REALLY HAD TO PUSH THE BRAKE AS HARD AS I COULD TO GET THE VEHICLE TO STOP. WHEN I GOT THE VEHICLE TO STOP I KNOCKED THE GEAR SHIFT OUT OF DRIVE INTO NEUTRAL. THE ENGINE WAS IDLING REALLY ROUGH BUT THEN IT SMOOTHED OUT. I DID NOT CRASH THE CAR AND CONTINUED DRIVING WITH NO FURTHER PROBLEMS. THE VEHICLE HAS 64,875 MILES ON IT AND THIS IS THE FIRST THIS HAS HAPPENED.
NHTSA complaint #10995618 — an unverified report by a vehicle owner.
West Monroe, LA
AIR BAGS
THE AIR BAG LIGHT STAYS ON ALL THE TIME WHILE DRIVING. MECHANIC SAYS UNDER THIS CONDITION THE AIR BAGS WILL NOT INFLATE OR FUNCTION PROPERLY.
NHTSA complaint #10934686 — an unverified report by a vehicle owner.
at 13,000 milesMetairie, LA
AIR BAGS
ABOUT 3 YEARS AGO MY AIR BAG LIGHT CAME ON AND HAS BEEN ON EVER SINCE. I TOOK MY CAR TO MY DEALERSHIP, MARSHALL BROTHERS. I TOLD THE SERVICE GUY THAT THE LIGHT STAYS ON. HE SAID THAT HE HAS BEEN SEEING THIS PROBLEM IN OTHER MERCURIES AND THAT THEY SHOULD BE ISSUING A RECALL. HE SAID THAT BOTH SEATS IN THE FRONT HAD TO BE TAKEN OUT AND THAT IT WOULD COST $1500 FOR THE REPAIR. WHILE WAITING FOR THE RECALL, MARSHALL BROTHERS WENT OUT OF BUSINESS. I AM STILL WAITING FOR THE RECALL WHILE DRIVING AROUND WITH THIS AIR BAG LIGHT ON. WHEN WILL THIS BE RECALLED? DOES THIS MEAN ANYTHING IS WRONG WITH THE ACTUAL AIR BAG? IS THIS A TAKATA AIR BAG? AS LONG AS THE ENGINE IS RUNNING THE AIR BAG LIGHT IS ON.
NHTSA complaint #10906969 — an unverified report by a vehicle owner.
at 106,000 milesPutney, VT
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS TURNED OFF INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000.
NHTSA complaint #10852160 — an unverified report by a vehicle owner.
at 67,000 milesChannelview, TXCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE PULLING UP TO A TRAFFIC LIGHT, THE VEHICLE ACCELERATED FORCEFULLY. THE BRAKE PEDAL WAS DEPRESSED MULTIPLE TIMES, BUT THE VEHICLE ACCELERATED AND TAPPED THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE ENGINE WAS TURNED OFF, RESTARTED, AND THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
NHTSA complaint #10825293 — an unverified report by a vehicle owner.