51 of the 4,953 complaints filed about the Mercury Grand Marquis are about the equipment — 1% of everything owners reported. The worst model year for it is 1999.
51
Complaints
1%
Share of all complaints
0
Crashes
2
Fires
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 1983 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONER EMITTED A POWDERY SUBSTANCE. WORLDWIDE FORD IN PENSACOLA, FLORIDA WAS MADE AWARE OF THE FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 82,000.
NHTSA complaint #11093170 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE A/C AND HEATING SYSTEM WERE NOT WORKING PROPERLY. THE CONTROLS HAD BEEN EXTREMELY HOT. THE VEHICLE WAS DIAGNOSED AND REPAIRED BY AN AUTHORIZED DEALER. THE FAILURE RECURRED. THE CONTACT WAS NOT SURE OF THE SPECIFIC PARTS THAT HAD BEEN REPLACED OR REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #10604572 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED WHENEVER THE AIR CONDITIONER MECHANISM WAS ACTIVATED THE AIR FAILED TO FLOW THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INFORMED THE CONTACT THAT THE AIR CONDITIONER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA complaint #10588525 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED AND WOULD ONLY EMIT AIR FROM THE DEFROSTER AND UNDER SEAT VENTS. THE CONTACT ALSO STATED THAT THE TRUNK LIGHT ILLUMINATED EVEN THOUGH THE TRUNK WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE AIR CONDITIONER AND TRUNK LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 09/05/13
NHTSA complaint #10532332 — an unverified report by a vehicle owner.
EQUIPMENT
TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS WITH GOODYEAR WINDSHIELD WIPER BLADES (NA), MODEL NUMBER: 765-22. THE CONTACT STATED THAT THE WIPER BLADES WERE DEFECTIVE AND WOULD NOT REMAIN ATTACHED TO THE FRAME WHILE DRIVING. THE WIPER BLADE SET WAS REPLACED WITH A DIFFERENT MANUFACTURER. THE CURRENT AND FAILURE MILEAGE WAS NOT AVAIALBLE. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10422549 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AA CONTROL WENT OUT IN APRIL 2010. I HAD BOUGHT A FORD CERTIFIED 2008 GRAND MARQUIS THAT WAS OVER ON THE MILAGE WARRENTY BUT STILL UNDER THE TIME WARENTY. THE BLOWER WOULD ONLY BLOW AIR THROUGHT THE DEFROSTERS UNDER THE WINDSHIELD. I BROUGHT IT TI THE DEALER WERE I PURCHASED IT AND AFTER INSPECTION DETERMONED THAT THE AC CONTROL UNIT #3W7Z*19980 WENT BAD AND WAS TOLD IT NEEDED TO BE REPLACED @650.00 FORD WOULD NOT HONOR THE WARRENTY. I HAD IT RELACED. IN FEB. 2011 IT WENT OUT AGAIN. THE PART WAS COVERED UNDER THE 1 YEAR WARRENTY BUT SINCE I DRIVE FOR A LIVING FORD WOULD NOT COVER IT BEAUSE OF THE MILES. THATS ANOTHER PROBLEM THAT SHOULD BE LOOKED INTO. I LOOKED ON THE INTERNET AND FOUND THAT THERE WERE NUMEROUS TIMES THE OWNERS WERE HAVING THE SAME PROBLEM WITH THIS UNIT. MY COMPLAINT IS THIS IS A PART THAT SHOULD NEVER GO BAD IN A 2 YR. TIME FRAME THEN GO BAD AGIN IN LESS THAN A YEAR. WHATS GOING ON HERE?
NHTSA complaint #10417867 — an unverified report by a vehicle owner.
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL*THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE CHANGING A FLAT TIRE WITH THE FACTORY JACK, THE JACK BENT AND CAUSED THE VEHICLE TO FALL OFF THE JACK. THE CONTACT WAS ABLE TO CHANGE THE TIRE AND THEN CALLED THE MANUFACTURE. THE MANUFACTURER STATED THAT THE VEHICLE WAS OUTSIDE OF WARRANTY SO THERE WAS NOTHING THEY COULD DO TO ASSIST. THE JACK WAS NOT REPLACED. THE FAILURE MILEAGE WAS 81,000.
NHTSA complaint #10394292 — an unverified report by a vehicle owner.
EQUIPMENT
FUEL PUMP AND CRANKSHAFT SENSOR BOTH WENT OUT ON VEHICLE AT SAME TIME. REPAIR OF CRANKSHAFT SENSOR WAS A $400 AND FUEL PUMP REPAIR WAS $740. DOORS DO NOT LOCK PROPERLY WHEN USING THE KEY REMOTE AND LIGHTS INSIDE THE VEHICLE ON CONTROLS FLICKER ON AND OFF. HEATING ELEMENT IN LEATHER SEAT ON PASSENGER SIDE HAS NEVER WORKED AND HAD TO REPLACE TIRES DUE TO UNUSUAL WEAR AND TEAR. COST TO REPLACE TIRES WAS $478. DRIVER SIDES DOOR WILL NOT SHUT ALL THE WAY DUE TO ALIGNMENT PROBLEMS AND THIS PROBLEM HAS NOT BEEN CORRECTED. HAD TO REPLACE FUEL FILTER DUE TO LEAKING AND THIS COST $178. CAR HAS BECOME A MONEY PIT AND IT ONLY HAS 77,000 MILES ON IT.
NHTSA complaint #10371083 — an unverified report by a vehicle owner.
EQUIPMENT
PURCHASED AN AFTER MARKET INSIDE DOOR HANDLE FROM AN EBAY VENDOR: INSIDE FRONT DRIVERS SIDE DOOR HANDLE FOR A 1997 MERCURY GRAND MARQUIS GS. THE RETURN SPRING ON THE ORIGINAL OEM HANDLE BROKE, BUT THE ORIGINAL HANDLE EVEN THOUGH BROKEN, STILL REMAINED OPERATIONAL. I ORDERED AND INSTALLED A REPLACEMENT AFTERMARKET DOOR HANDLE "DEPO" 330-500006-002 PURCHASED FROM AN EBAY VENDOR. 10 DAYS AFTER INSTALLATION, THE REPLACEMENT DOOR HANDLE FAILED AND THE DRIVERS DOOR COULD NOT BE OPENED FROM THE INSIDE OF THE CAR MAKING THIS A POTENTIAL SAFETY HAZARD HAD THERE BEEN AN EMERGENCY. OBVIOUSLY THE AFTER MARKET PART WAS NOT PROPERLY TESTED BEFORE SALE TO THE PUBLIC.
NHTSA complaint #10361896 — an unverified report by a vehicle owner.
EQUIPMENT
IN JULY 2009 I PURCHASED A SLIGHTLY USED 2008 MERCURY GRAND MARQUIS. ON MANY OCCASIONS WHILE DRIVING I HAVE APPLIED THE BRAKES ONLY TO FEEL THE CAR ACCELERATE WITHOUT WARNING. I HAVE NOT HAD ANY ACCIDENTS, BUT I FEEL THAT IT IS JUST A MATTER OF TIME .... THE PROBLEM RESIDES IN THE CLOSE PROXIMITY OF THE ACCELERATOR PEDAL TO THE BRAKE PEDAL. MY CAR HAS AUTO-ADJUST PEDAL HEIGHT, BUT UNFORTUNATELY BOTH PEDALS ADJUST AS A SINGLE UNIT, RATHER THAN ONE-AT-A-TIME. SIMPLY, THE ACCELERATOR PEDAL IS TOO FAR TO THE LEFT - ABOUT TWO INCHES FROM THE RHS EDGE OF THE BRAKE PEDAL, AND WHEN I DEPRESS THE BRAKE PEDAL, OFTEN THE RIGHT-HAND EDGE OF THE SOLE OF MY SHOE CONTACTS THE SURFACE OF THE ACCELERATOR PEDAL, LEADING TO THE SURGE OF POWER -- WHICH IS THE PROBLEM. THIS IS MADE WORSE IN THAT WHEN THE BRAKE IS APPLIED, THE PEDAL WILL PASS TO AND THROUGH THE PLANE OF THE SURFACE OF THE ACCELERATOR PEDAL, THUS MAKING THIS SHOE-CONTACT MORE LIKELY. THERE IS ABUNDANT ROOM TO MOVE THE ACCELERATOR PEDAL TO THE RIGHT - WITH A NEWLY-DESIGNED PEDAL SHAFT. (THE PRESENT PEDAL "HOOKS" TO THE LEFT AT THE BOTTOM PART, SORT OF LIKE THE LOWER PART OF THIS "9" DIGIT) OR, THE PEDALS COULD BE RAISED UP/LOWERED INDEPENDENTLY, IN ORDER TO INCREASE THE VERTICAL DISTANCE BETWEEN THEM. A THICKER RUBBER PAD ON THE BRAKE PEDAL WOULD ACCOMPLISH THIS HANDILY -- IT WOULD NEED TO BE ABOUT ONE INCH THICKER. I AM VERY CONCERNED ABOUT THIS. I CONTACTED FORD MOTOR COMPANY ABOUT THIS PROBLEM WITHIN A SHORT TIME OF BUYING THE CAR. I HAVE CONTACTED THEM SEVERAL TIMES, INCLUDING TODAY, BUT SO FAR THEY HAVE BEEN UNRESPONSIVE. (BUT OF COURSE TODAY'S CONVERSATION MAY BEAR FRUIT. WE SHALL SEE.) IN THE NOTES OF MY FIRST CALL, ACCORDING TO THE PERSON WHO READ THEM TO ME ON A SUBSEQUENT CALL, MY CONCERN WAS DESCRIBED AS "... OWNER NEEDS TO KNOW THE LOCATION OF THE ACCELERATOR AND BRAKE PEDALS ..." OR WORDS SUCH AS THOSE!
NHTSA complaint #10302876 — an unverified report by a vehicle owner.
EQUIPMENT
WHEN PARKING A NEWLY ACQUIRED USED 2006 MERCURY GRAND MARQUIS AT IDLE SPEED IN A LOCAL SHOPPING CENTER, THE ENGINE ACCELERATED AND THE HARDER I PRESSED THE BRAKE THE FASTER THE ENGINE RAN. TO THE EXTENT THE TRACTION CONTROL ACTIVATED AND THE WHEELS SPUN IN PLACE. THE ONLY WAY I PREVENTED CRASHING INTO THREE PARKED WAS TO SHIFT THE TRANSMISSION INTO NEUTRAL WITH THE ENGINE RACING. WHAT APPARENTLY HAPPENED WAS MY FOOT WAS NOT CENTERED ON THE BRAKE PEDAL AND THE PEDAL TRAVELED TO THE POINT WHERE I WAS ALSO PRESSING ON THE ACCELERATOR. EVIDENTLY THE TRAVEL DISTANCE OF THE BRAKE PEDAL WAS SO LONG I PRESSED ON THE ACCELERATOR PEDAL AT THE SAME TIME. I TOOK THE CAR TO A MERCURY DEALER AND WAS TOLD THIS WAS A COMMON PROBLEM, BUT HE COULD NOT CORRECT IT BECAUSE THE BRAKE AND ACCELERATOR PEDALS WERE OPERATING AS DESIGNED. THE DEALERS TECHNICIAN REPORTED THAT MY COMPLAINT WAS THAT THE PEDALS SEEMED TO CLOSE TOGETHER. THIS MAY BE TRUE, BUT THE PROBLEM IN MY MIND IS THE TRAVEL DISTANCE OF THE BRAKE PEDAL. I WAS ALSO TOLD FORD HAS NOT AS YET ISSUED A SOLUTION TO THIS SAFETY PROBLEM.
NHTSA complaint #10256243 — an unverified report by a vehicle owner.
EQUIPMENT
TL*THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE VEHICLE HAS TECH INTERNATIONAL TR414 VALVE STEMS. THE CONTACT DISCOVERED THAT THE FRONT PASSENGER SIDE TIRE WAS FLAT. AN INDEPENDENT MECHANIC REPLACED THE VALVE STEM UNDER RECALL FOR FREE. ON A SEPARATE OCCASION, THE FRONT DRIVER'S SIDE TIRE FLATTENED. ROADSIDE ASSISTANCE CHANGED THE TIRE AND ALSO REPLACED THE VALVE STEM, WHICH WAS FOUND TO BE DEFECTIVE. ON THE THIRD OCCASION, WHILE DRIVING LESS THAN 60 MPH, THE CONTACT COULD HEAR THE REAR PASSENGER TIRE LOSING AIR. SHE WAS ABLE TO PULL OFF THE ROAD. IT WAS DISCOVERED THAT THE TIRE WAS AFFECTED BY THE VALVE STEM, WHICH PERTAINED TO NHTSA CAMPAIGN ID NUMBER 08T018000 (TIRES:VALVE). FORD REFUSED TO ASSIST BECAUSE THE VEHICLE WAS NOT BROUGHT TO THEM FIRST FOR REPAIRS. THE FAILURE MILEAGE WAS 26,000 AND CURRENT MILEAGE WAS LESS THAN 27,000. UPDATED 12/1/08 *CN UPDATED 12/05/08.
NHTSA complaint #10248311 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL*THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE IS NO AIR CONDITIONING FILTER FOR THE AIR VENTS IN THE VEHICLE. FORD STATED THAT THERE WAS NO VACUUM IN THE VENTILATION SYSTEM IN ORDER TO FILTER THE AIR CONDITIONING SYSTEM. THE FAILURE MILEAGE WAS 46,000 AND CURRENT MILEAGE WAS 90,000.
NHTSA complaint #10239014 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
JUST BOUGHT THE 2008 GRAND MARQUIS, FIRST DAY, RADIO DID NOT WORK, (STILL DOES NOT WORK PROPERLY). TOOK THE CAR IN FOR OIL CHANGE 2500 MILES, ALSO ASKED THEM TO CHECK OUT A NOISE THE CAR WAS MAKING. I WAS JUST INFORMED YESTERDAY I NEED A NEW ENGINE. THEY THE DEALER SAID IT WAS SOMETHING TO DO WITH THE TIMING CHAIN AT FIRST THE REPLACED THAT PART AND STILL HAD THE NOISE. I WILL NEVER OWN A FORD PRODUCT, AND THEY WONDER WHY THEY ARE LOSING MARKET SHARE!!! BY THE WAY, THIS IS MY 9TH GRAND MARQUIS, I JUST TRADED AN 2005 TO GET RID OF IT, IT TOO HAD A NOISE THEY COULD NOT FIX. NOW MY WIFE WILL NOT EVEN DRIVE THIS ONE WHEN WE GET IT BACK FROM THE DEALER.
NHTSA complaint #10208185 — an unverified report by a vehicle owner.
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
DT*: THE CONTACT STATED THE SCISSOR TYPE JACK WITH A SCREW DRIVE WAS STRIPPED ON THE FIRST 3-4 INCHES OF THE SCREW. THE JACK HAD ONLY BEEN USED 2 TIMES. THE SERVICE DEALER AND THE MANUFACTURE WERE NOTIFIED. THE SERVICE DEALER OFFERED TO SELL A REPLACEMENT JACK TO THE CONTACT.
NHTSA complaint #10171168 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
DT: THE CONTACT HAD TO REPLACE FUSES APPROXIMATELY EVERY THREE TO FOUR DAYS. THE DEALER SAID IT MAY BE THE CLOCK SPRING, BUT THEY WOULD HAVE TO PERFORM A DIAGNOSTIC TEST TO CONFIRM THE PROBLEM. THE DIAGNOSTIC TEST HAS NOT BEEN PERFORMED. THE CONTACT REPORTED THAT THE CONDENSER WENT OUT AT APPROXIMATELY 40,000 MILES.
NHTSA complaint #10142260 — an unverified report by a vehicle owner.
EQUIPMENT
HORN ON 2005 MERCURY GRAND ARQUIS WORKS INTERMITTENTLY
NHTSA complaint #10121437 — an unverified report by a vehicle owner.
EQUIPMENT
FROSTING AND DISCOLORATION OF PLASTIC HEAD LAMP LENSES SEVERELY REDUCE LIGHT OUTPUT, AND ARE A SERIOUS SAFETY HAZARD. THIS IS CAUSED BY HEAT FROM THE BULBS AND PERHAPS UV RADIATION FROM SUNLIGHT. LENSES ON MY 1995 MERCURY GRAND MARQUIS BECAME DANGEROUS TO DRIVE AT NIGHT AT LEAST TWO YEARS AGO (AT 8 YEARS OLD). DEALER (OEM) REPLACEMENTS ARE $205 EACH, WHICH IS PROHIBITIVE FOR RETIRED OWNERS LIVING ON SOCIAL SECURITY. BY COMPARISON, THE OLD GLASS SEALED-BEAM UNITS LASTED NEAR-FOREVER AND ONLY COST $5 TO REPLACE. MANUFACTURERS SHOULD RECALL AND REPLACE THESE FOR FREE.
NHTSA complaint #10114037 — an unverified report by a vehicle owner.
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS
MY CAR INTAKE CRACKED. THE CAR DEALERSHIP INFORMED US THAT THERE WAS A RECALL OF POLICE VEHICLES BY MERCURY/FORD FOR THIS PROBLEM BUT NOT TO CONSUMERS.
NHTSA complaint #10090652 — an unverified report by a vehicle owner.
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
VEHICLE'S PASSENGER SIDE FRONT TIRE BLEW OUT AND WHILE CHANGING THE TIRE THE JACK COLLAPSED.*MR THE JACK THE CONSUMER WAS NEW SINCE THIS WAS THE FIRST TIME THE VEHICLE EVER HAD A FLAT TIRE. THE CONSUMER TOOK THE JACK TO THE LOCAL DEALER WHO OFFERED TO ORDER A NEW ONE WHICH WOULD HAVE TO BE PAID FOR. THE CONSUMER REFUSED THE OFFER ESPECIALLY SINCE THE REPLACEMENT WAS THE SAME AS THE ONE THAT COLLAPSED. THE CONSUMER BELIEVES THE JACK IS NOT SUFFICIENT TO RAISE THE VEHICLE.
NHTSA complaint #10089148 — an unverified report by a vehicle owner.