186 of the
4,953 complaints filed about the Mercury Grand Marquis
are about the suspension —
4% of everything owners reported.
The worst model year for it is 1997.
Almost had accidents because lights failed, headlights and taillights failed at night, including dash lights today, creating safety hazard. Seat tilt failed, and body mount frame bushing failed. Mirror tilt switch failed. Fuel filler neck leaks when filled. Very scary especially at night. Please recall and fix before we get hurt.
NHTSA complaint #11494762 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1998 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE EXAMINING HIS VEHICLE AT HIS RESIDENCE, HE NOTICED THE FRONT BALL JOINTS WERE DEFECTIVE. THE VEHICLE TAKEN TO EXPRESSWAY FORD OF MOUNT VERNON (3800 HIGHWAY 62 E, MOUNT VERNON, IN 47620) ON MAY 30 2020, WHERE THE VEHICLE WAS INSPECTED AND IT WAS DETERMINED THAT THE SHOCKS NEEDED TO BE REPLACED. THE FRONT SHOCKS WERE REPLACED HOWEVER, SEVERAL MONTHS LATER THE DRIVER'S SIDE SHOCK WAS LEAKING FLUID. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,400.
NHTSA complaint #11360434 — an unverified report by a vehicle owner.
1.REAR SEATBELTS OFTEN JAM AND HAVE TO BE UNLOCKED BY A PROFESSIONAL. 2. BLEND DOOR SWITCH THAT CONTROLS HEAT AND AIR CONDITIONING GETS STUCK ON HEAT AND BLOWS EXTREMELY HOT AIR YEAR ROUND EVEN IF THE UNIT IS TURNED OFF. VEHICLE IS IN MOTION ON HIGHWAYS AND CITY STREETS. 3. VEHICLE SQUEAKS WHILE IN MOTION DUE TO FAULTY BALL BEARINGS.
NHTSA complaint #11328203 — an unverified report by a vehicle owner.
I AM AN AUTOMOTIVE TECHNICIAN AND I SERVICE MANY VEHICLES DAILY. I CURRENTLY OWN A 97 MERCURY GRAND MARQUIS LS AND HAVE NOTICED THAT PRACTICALLY MOST STEERING COMPONENTS ON MY VEHICLE ARE IN NEED OF REPLACING. SPECIFICALLY THE TIE ROD ENDS, CONTROL ARMS, BALL JOINS ALL HAVE BLOWN BUSHINGS AND A PITMAN ARM.... THE STEERING SWAYS SO HARD ON THIS VEHICLE. I HAVE NOTICED THAT CUSTOMER'S VEHICLES THAT I HAVE WORKED ON THAT ARE SIMILAR TO THE CROWN VIC, AND THE MARQUIS ARE SHOWING SIGNS OF STEERING COMPONENT CONCERN AS WELL. I SEE MORE FORDS WITH STEERING ISSUES THAN ANY OTHER VEHICLE THAT I SERVICE. THE VEHICLES ALSO SEEM TO HAVE ISSUES WITH ANYONE SITTING IN THE BACK THAT THE BODY WILL SCRAPE THE TIRES AND THERE ARE MULTIPLE ELECTRICAL ISSUES. I HAVE HAD TO RIG MY VENT DOOR ACTUATOR AND I HAVE HAD TO INSTALL A SHUT OFF SWITCH DUE TO A PARASITIC DRAW THAT I CAN NOT LOCATE EVEN WITH A VOLT METER. AFTER RESEARCHING ON FORUMS AND WATCHING COUNTLESS YOUTUBE VIDEOS OF OWNERS STATING THESE KNOWN ISSUES I BELIEVE THAT IT IS BEYOND MAINTENANCE STANDARDS FOR THESE PARTS ALL TO BE FAULTY FROM THIS CAR MANUFACTURER.
NHTSA complaint #11254228 — an unverified report by a vehicle owner.
REAR END NOISE WITH AXLE BEARING AND SHAFT ASSY. WITH CARS OF THAT YEAR USED AS FLEET VEHICLES (NOTE,NHTSA CAMPAIGN ID NUMBER 04V328000. FORD ALSO HAD A SAFETY RECALL NUMBER 04516 IN JULY 15TH 2004 TO ACKNOWLEDGED THAT VEHICLES BUILT FOR FLEET SERVICE WERE PRONE TO AXLE FAILURES AND ISSUED A RECALL FOR FORD SUSPENSION- REAR DEFECT ON FLEET VEHICLES FOR CHASSIS OVERLOADING TO WHEEL BEARINGS AN AXLES. MINE HAPPENED ON TRIP OF 3OO MILES. ROARING NOISE
NHTSA complaint #11097053 — an unverified report by a vehicle owner.
ON SEPTEMBER 29, 2017 AROUND 9-10 PM , MY HUSBAND HAD JUST PICKED ME UP FROM WORK AND I WAS 6 MONTHS PREGNANT, WE WERE DRIVING DOWN THE HIGHWAY AND A CAR ON THE OPPOSITE SIDE OF THE HIGHWAY PULLED OUT FROM THE LIGHT AND HIT US ON THE DRIVER SIDE WHEEL AND FENDER AND BROKE THE STEERING KNUCKLE, THE RACK AND PINION AND BROKE THE STEERING WHEEL LOOSE, ALSO THE SUSPENSION. MY CAR WAS DISABLED FROM THE ACCIDENT. I ALSO HAD TO BE RUSHED TO THE HOSPITAL BECAUSE I WAS HAVING CONTRACTIONS SO THEY WANTED TO MAKE SURE MY BABY WAS OKAY. ALSO THE DRIVER HIT US AND RAN. THE COPS NEVER FOUND THE CAR. IN ORDER FOR ME TO GET MY CAR BACK ON THE ROAD I HAD TO PURCHASE A STEERING COLUMN, A RACK AND PINION, AND STEERING KNUCKLE AND SUSPENSION OUT OF MY OWN POCKET. I WAS NEVER INFORMED OF A RECALL.
NHTSA complaint #11096967 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE BALL JOINTS WERE REPLACED BUT THE BOLT THAT HELD IT IN PLACE WAS LOOSE AND CAUSED THE CARTER KEY TO FAIL TO HOLD THE BOLT IN PLACE. AS A RESULT, THE BOLT NECK DETACHED WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AND CAUSED THE VEHICLE TO STOP ABRUPTLY. AS A RESULT, THE CONTACT'S HEAD HIT THE STEERING WHEEL. THE CONTACT SUFFERED A WHIP LASH THAT REQUIRED A MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BY THE CONTACT WHO WAS AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
NHTSA complaint #10958417 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. WHILE DRIVING AND EXITING OFF THE RAMP THE VEHICLE DROVE OVER A BUMP AND THE REAR OF THE VEHICLE ELEVATED HIGHLY WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER REPLACED THE AIR COMPRESSOR; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,908. UPDATED 03/02/17*LJ
NHTSA complaint #10947126 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 25 MPH, THE CONTACT HEARD A SOUND FROM THE REAR DRIVER SIDE TIRE. THE CONTACT TOOK THE VEHICLE TO A MECHANIC WHO ADVISED THAT THE REAR OF THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 04V328000(SUSPENSION). THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.
NHTSA complaint #10918727 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE FRONT BALL JOINTS DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS PENDING A DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10896335 — an unverified report by a vehicle owner.
AUTOZONE- VALUCRAFT BRAND- BALL JOINTS PART NUMBER VFA2101 I RECENTLY HAD MY BALL JOINTS REPLACED AND I HAD A PREMATURE FAILURE OF THE BALL JOINT FASTENING HARDWARE WHILE DRIVING DOWN THE CITY ROAD IN A STRAIGHT LINE AT 45 MPH. IT CAUSED THOUSANDS OF DOLLARS OF DAMAGE AND IT ALSO ALMOST CAUSE ME GREAT INJURY. I SUSPECT AUTOZONE IS USING LOW GRADE NUTS CAUSE THE NUT THAT WAS ON THE BALL JOINT SHEARED OFF CAUSING ME TO BEND A CONTROL ARM, CRACK MY FRAME, BLOW A TIRE, ALL WHILE BARELY MISSING A TELEPHONE POLE. HAD I BEEN GOING DOWN THE HIGHWAY AT THE POSTED SPEED LIMIT I COULD HAVE FLIPPED MY CAR, GOT PULLED UNDER A SEMI, CROSS THE MEDIAN INTO ONCOMING TRAFFIC AND SO ON. I WOULD LIKE FOR AN INVESTIGATION TO BE STARTED ON THEIR POOR ENGINEERING CHOICES AND A RECALL TO BE STARTED. ITS JUST NOT FOR THE SAFETY OF ME BUT FOR THE SAFETY OF OTHER PEOPLE. I DO HAVE ALL DAMAGE PICTURES AND PICTURES OF THE FAILURE POINT. I HAVE PICTURES OF THE NUT IN QUESTION COMPARED TO ANOTHER COMPETITORS BRAND AND THERE IS A NOTICEABLE SIZE DIFFERENCE AND HARDNESS DIFFERENCE. THE BALL JOINTS WERE REPLACED 9/26/2015 AND FAILED ON 4/25/2016. AUTOZONE PART NUMBER VFA2101. MY BELIEF IS THE NUT IS A LOWER GRADE WHEN IT SHOULD BE A GRADE 8 NUT. I SAY THOUSANDS OF DOLLARS BECAUSE THE AUTO BODY SHOPS AROUND ME SAID THEY WILL NOT REPAIR THE FRAME BECAUSE ITS A LIABILITY AND WOULD RECOMMEND A NEW FRAME TO BE PUT UNDER THE VEHICLE ESSENTIALLY TOTALING MY CAR OUT CAUSING ME TO HAVE TO SPEND THOUSANDS TO REPLACE MY VEHICLE.
NHTSA complaint #10861946 — an unverified report by a vehicle owner.
WHILE DRIVING DOWN GA HIGHWAY 16 FROM DUBLIN, GA TO WARNER ROBINS, GA THE CAR STARTED SWAYING AND BECOME VERY HARD TO CONTROLL. NEARLY MISSED GOING UNDER A SEMI.EXTREMELY SCAREY. HAD TO PULL OFF ROAD FORCIBLY. TURN VEHICLE OFF WAITED FOR A WHILE THEN PROCEEDED HOME VERY CATIOUSLY.
NHTSA complaint #10837481 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING 60 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COIL SPRING INSULATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
NHTSA complaint #10822063 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 40 MPH, THE REAR AXLE CRACKED RESULTING IN AN OIL LEAK AND SQUEAKING NOISES. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.
NHTSA complaint #10820428 — an unverified report by a vehicle owner.
REAR AXLE AND BEARING NOISES. MARQUIS BOUGHT NEW. OWNER'S SON-IN-LAW NOTED MINOR BEARING NOISE IN REAR WHEN VISITING IN 2004. SON-IN-LAW RECEIVED CAR AFTER DEATH OF MOTHER-IN-LAW IN 2012, CAR HAD 24K MILES AT THAT TIME. NOTICED PRONOUNCED REAR END NOISE AT THAT TIME (A WHAA-WHAA-WHAA MATCHING SPEED CHANGES). LEFT REAR AXLE AND OUTBOARD BEARING FOUND TO BE PITTED AND WERE REPLACED BY INDEPENDENT REPAIR SHOP. RESEARCH BY OWNER INDICATES THAT AXLES FOR THIS, AND OTHER SIMILAR MERCURY AND FORDS HAD FACTORY AXLES INSTALLED THAT HAD NOT BEEN PROPERLY HEAT TREATED. NOW, NOV. 2014, AT 43.4K MILES THE RIGHT AXLE IS STARTING TO EXHIBIT NOISE SIMILAR, SO REPAIR IS UP-COMING. WILL EXAMINE NHTSA RECALL 04V328000 AS NOTED HERE IN OTHER COMMENTS POSTED. ALSO REFERENCE FORD/MERCURY SERVICE BULLETIN 0355.
NHTSA complaint #10660206 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1997 MERCURY GRAND MARQUIS. WHILE DRIVING IN REVERSE, THE CONTACT HEARD A LOUD ABNORMAL NOISE AND THE SUSPENSION COLLAPSED ON THE FRONT DRIVER SIDE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LOWER BALL JOINT SEPARATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
NHTSA complaint #10643363 — an unverified report by a vehicle owner.
I PURCHASED NEW TIRES TODAY FOR THIS VEHICLE. DEALER ADVISED HAVING FRONT END ALIGNMENT CHECKED DUE TO WEAR PATTERNS ON TIRES. BROUGHT THE VEHICLE TO MY FRONT END ALIGNMENT SHOP AND TOLD THEN THAT THERE IS "A FLAT SPOT WHEN TURNING THE WHEEL' THE TECHNICIAN DROVE THE VEHICLE AND BROUGHT IT INTO THE SHOP TO INSPECT THE FRONT END PRIOR TO DOING ANY ALIGNMENT WORK. THE TECHNICIAN CALLED THE PARTS DEALER AND GAVE THE VIN NUMBER AND WAS TOLD THE AVAILABILITY OF THE OEM AND AFTER MARKET PARTS. AFTER HANGING UP THE TECHNICIAN STATED THAT FORD HAD PREVIOUSLY RECALLED THE 2003 GRAND MARQUIS FOR THE SAME ISSUE, (LOWER STEERING SHAFT BINDING), BUT THEY COULDN'T FIND ANY OPEN RECALL FOR THIS VEHICLE. I WAS QUOTED $270.00 FOR THE PART NOT INCLUDING LABOR, ALIGNMENT AND TAX. I BELIEVE THIS ISSUE SHOULD BE RE-VISITED IF IT WAS ORIGINALLY A RECALL ISSUE. OTHER THAN THAT I WILL HAVE TO PAY THE REPAIR BILL. AND FOR THE RECORD, THIS IS MY 4TH MERCURY GRAND MARQUIS THAT I OWN AND NEVER IN TIME THAT I HAVE BEEN THE OWNER , THIS ISSUE EVER SURFACED. THANK YOU.
NHTSA complaint #10607840 — an unverified report by a vehicle owner.
I OWN A 2003 MERCURY GRAND MARQUIS. MY STEERING SHAFT IS CORRODED AND IT IS NO LONGER SAFE TO DRIVE. I CONTACTED MY LOCAL FORD DEALER ABOUT THE ISSUE AFTER REALIZING THERE WAS A RECALL ON THE SAME PART BUT ONLY TO FIND OUT THAT THE RECALL WAS FOR 2005-2011 . BUT WHEN I GO TO BUY THE PART. ITS LISTED FOR YEARS 2003-2011. I WOULD LIKE TO KNOW WHY 2003 WAS NOT ON THE RECALL?
NHTSA complaint #10605070 — an unverified report by a vehicle owner.