FaultScore report
Owners have filed 24 complaints about the 2000 Mercury Marquis with NHTSA between 2000 and 2014. The largest single group is the body & structure. Across this model's run it ranks 7 of 12 worst.
FaultScore 55/100
Higher is worse. Measured against the other years of the Mercury Marquis.
How this is worked out24
Complaints
1
Crashes reported
0
Fires reported
3
Injuries reported
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Median failure at 66,720 miles
1 crashes, 0 fires · median 41,003 mi
Median failure at 51,000 miles
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
Reports where the owner recorded a crash, a fire, an injury or a death.
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE'S TRANSMISSION FAILED. *NM THE CONSUMER ATTEMPTED TO ENTER THE DRIVERS SIDE DOOR WHEN THE VEHICLE STARTED TO MOVE FORWARD DRAGGING THE CONSUMER 50 FEET COMING TO A STOP AS IT HIT THE CURB. THE CONSUMER SUFFERED NUMEROUS INJURIES. THE VEHICLE SHIFT LEVER WAS STILL IN PARK. *TC
NHTSA complaint #10101150 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION MALFUNCTION, VEHICLE HARD TO SHIFT. *BF THE VEHICLE WAS IN PARK WHEN THE CONSUMER WAS EXITING THE VEHICLE. THE VEHICLE BEGAN TO ROLL FORWARD SUDDENLY KNOCKING THE CONSUMER TO THE GROUND. THE CONSUMER WAS HOLDING ONTO THE INSIDE DOOR HANDLE AND WAS DRAGGED ON HIS STOMACH ABOUT 50 FEET. THE CONSUMER DISLOCATED HIS SHOULDER AND SEPARATED MUSCLE AND TENDON AS WELL AS NERVES FROM THE ROTATOR CUFF. THE DRAGGING ALSO INFLICTED NUMEROUS CUT ON THE CONSUMERS STOMACH AND LEGS.
NHTSA complaint #10097446 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
THE CONSUMER IS CONCERNED WITH THE DESIGN OF THE NEWER VEHICLES. WHILE TRYING TO GET OUT OF THE VEHICLE THROUGH THE RIGHT REAR DOOR, THE CONSUMER HIT HER HEAD, SUSTAINING MINOR INJURIES. THIS ALSO HAPPENED IN ANOTHER VEHICLE.
NHTSA complaint #10026573 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WHILE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR AND WITHOUT ANY INDICATION VEHICLE ACCELERATED, TRAVELING AT RATE OF 40 MPH, AND HIT A TREE. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #8002227 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
UNKNOWN OR OTHER
IAA AUTO AUCTION SOLD THIS VEHICLE ADVERTISED AS CASH FOR CLUNKER VEHICLE. THE PROGRAM ENDED 3 YEARS AGO HOW COULD THEY STILL HAVE A VEHICLE THAT WAS SUPPOSED TO BE SCRAPPED 3 YEARS AGO? IT IS ITEM #58 ON SIOUX FALLS SALE 1-28-2014. BELOW IS THE LISTING INFORMATION ON AUCTION. STOCK# :12399212 SALE DOCUMENT :REGULAR CERTIFICATE(IOWA) LOSS:OTHER PRIMARY:CASH-4-CLUNKER SECONDARY:RIGHT SIDE KEY:PRESENT START CODE:VEHICLE STARTS ODOMETER:191622 ODOMETER STATUS:NOT REQUIRED/EXEMPT FUEL TYPE:GASOLINE CYLINDERS:8 CYL ENGINE:4.6L V8 FI SOHC F2 TRANSMISSION:AUTOMATIC DRIVE LINE TYPE:REAR WHEEL DRIVE
NHTSA complaint #10561771 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
2000 MERCURY GRAND MARQUIS - HEADLIGHTS AND TAILLIGHTS GO ON AND OFF THROUGHOUT THE NIGHT WHILE THE VEHICLE IS PARKED AND THE ENGINE IS OFF.
NHTSA complaint #10340198 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
BACK WINDOW SHATTERED AFTER DEFROST WAS ON.
NHTSA complaint #10150035 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WIINDSHIELD WIPERS DO NOT WORK PROPERLY.
NHTSA complaint #10125788 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL WORKS WHEN IT WANTS TO....SOME DAYS IT WILL WORK, OTHER DAYS IT WON'T...ALSO HAD PROBLEM WITH SIGNAL LIGHT BLINKING FASTER AT TIMES THAN AT OTHERS...HAD THAT PARTICULAR PROBLEM FIXED BY CHANGING THE "LIGHT MODULE" FOR $500...NOW ITS THE CRUISE CONTROL...ONE MORE PROBLEM AND I'M SELLING THE CAR....
NHTSA complaint #10116469 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:TURN SIGNAL
CRUISE CONTROL WORKS WHEN IT WANTS TO....SOME DAYS IT WILL WORK, OTHER DAYS IT WON'T...ALSO HAD PROBLEM WITH SIGNAL LIGHT BLINKING FASTER AT TIMES THAN AT OTHERS...HAD THAT PARTICULAR PROBLEM FIXED BY CHANGING THE "LIGHT MODULE" FOR $500...NOW ITS THE CRUISE CONTROL...ONE MORE PROBLEM AND I'M SELLING THE CAR....
NHTSA complaint #10116469 — an unverified report by a vehicle owner.
STRUCTURE
WATER IS LEAKED INTO THE VEHICLE ON THE PASSENGER SIDE WHEN IT RAINED. THE DEALER WAS UNABLE TO DETERMINE WHERE THE LEAK WAS COMING FROM.
NHTSA complaint #10109689 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE'S TRANSMISSION FAILED. *NM THE CONSUMER ATTEMPTED TO ENTER THE DRIVERS SIDE DOOR WHEN THE VEHICLE STARTED TO MOVE FORWARD DRAGGING THE CONSUMER 50 FEET COMING TO A STOP AS IT HIT THE CURB. THE CONSUMER SUFFERED NUMEROUS INJURIES. THE VEHICLE SHIFT LEVER WAS STILL IN PARK. *TC
NHTSA complaint #10101150 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION MALFUNCTION, VEHICLE HARD TO SHIFT. *BF THE VEHICLE WAS IN PARK WHEN THE CONSUMER WAS EXITING THE VEHICLE. THE VEHICLE BEGAN TO ROLL FORWARD SUDDENLY KNOCKING THE CONSUMER TO THE GROUND. THE CONSUMER WAS HOLDING ONTO THE INSIDE DOOR HANDLE AND WAS DRAGGED ON HIS STOMACH ABOUT 50 FEET. THE CONSUMER DISLOCATED HIS SHOULDER AND SEPARATED MUSCLE AND TENDON AS WELL AS NERVES FROM THE ROTATOR CUFF. THE DRAGGING ALSO INFLICTED NUMEROUS CUT ON THE CONSUMERS STOMACH AND LEGS.
NHTSA complaint #10097446 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
THE CONSUMER IS CONCERNED WITH THE DESIGN OF THE NEWER VEHICLES. WHILE TRYING TO GET OUT OF THE VEHICLE THROUGH THE RIGHT REAR DOOR, THE CONSUMER HIT HER HEAD, SUSTAINING MINOR INJURIES. THIS ALSO HAPPENED IN ANOTHER VEHICLE.
NHTSA complaint #10026573 — an unverified report by a vehicle owner.
SUSPENSION
WHEN DRIVING ON A WET SURFACE VEHICLE SNATCHES ITSELF FROM SIDE TO SIDE. DEALER NOTIFIED.
NHTSA complaint #10024892 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING THE VEHICLE STALLED *AK WHEN THE VEHICLE WAS DRIVEN AT SPEEDS OF 35 TO 55 MPH, IT HESITATED AND SURGED 4 TO 6 TIMES IN A ROW. IT FELT LIKE CONSUMER TURNED THE VEHICLE OFF THEN ON. *PH. THE CONSUMER WAS TOLD THE COMPUTER WAS BAD, AND THE WIRING NEEDED TO BE REPLACED.
NHTSA complaint #10024772 — an unverified report by a vehicle owner.
SEAT BELTS:REAR/OTHER
THE REAR CENTER SEAT BELT OF MY 2000 MERCURY GRAND MARQUE IS DEFECTIVE. WHEN A CHILD SEAT IS BELTED THERE, THE SEAT BELT STRAP GRADUALLY SLIDES LOOSE THROUGH THE LOCKING DEVICE. THE SEAT BELT APPEARS SECURE AT FIRST, BUT IT GRADUALLY LOOSENS AS THE WEIGHT OF THE CHILD SEAT ROCKS AGAINST IT. THE BELT LOOSENED COMPLETELY AFTER 30 MINUTES OF DRIVING, AND WOULD HAVE BEEN USELESS IN A CRASH. FORTUNATELY, WE DISCOVERED THE PROBLEM BEFORE ANYONE WAS HURT. WE WENT TO DUDDIE FORD OF NORTHBOROUGH, MA ON 1/29/03 AND PRESENTED THE PROBLEM.
NHTSA complaint #10004949 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
CONSUMER STATES THE LIGHTS ON THE INSIDE OF VEHICLE ILLUMINATED AND WOULD NOT GO OFF TILL HOURS LATER. ONE MONTH AGO THE HEADLIGHTS WENT OUT FOR A SECOND AND CAME BACK ON. ONE MONTH LATER CONSUMER WOKE UP AND HEADLIGHTS AND DASH LIGHT ON AND NO ONE HAD BEEN IN CAR. PLEASE PROVIDE ANY FURTHTER INFORMATION. NLM
NHTSA complaint #8019770 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE
ONE MORNING THE VEHICLE BEGAN TO SHAKE WHEN STARTED. FROM THAT TIME ON THE VEHICLE CONTINUED TO SHAKE WHEN STARTED. THE DEALERSHIP STATES THAT THE MOTOR MOUNTS ARE WORN. PLEASE DESCRIBE DETAILS. NLM
NHTSA complaint #8018592 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
HEADREST DOES NOT PULL UP HIGH ENOUGH TO BE PLACED BEHIND HEAD, IT WILL ONLY REACH TO THE BASE OF THE SKULL. CONSUMER FEELS THIS IS UNSAFE BECAUSE HEADREST MUST BE DIRECTLY BEHIND HEAD, NOT THE NECK. *AK THE CONSUMER STATED THAT; PER OWNERS MANUAL, THE HEAD RESTRAINT IS TO BE PROPERLY ADJUSTED BY LIFTING THE HEAD RESTRAINT SO THAT IT IS LOCATED DIRECTLY BEHIND YOUR HEAD. *SCC
NHTSA complaint #8017674 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WHILE BRAKE PEDAL WAS DEPRESSED TO THE FLOOR AND WITHOUT ANY INDICATION VEHICLE ACCELERATED, TRAVELING AT RATE OF 40 MPH, AND HIT A TREE. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #8002227 — an unverified report by a vehicle owner.
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
PASSENGER'S SIDE SEATBELT TIGHTENS UP AROUND STOMACH WHILE DRIVING, AND DRIVERS SIDE DOES NOT. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION.
NHTSA complaint #898339 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AT 1000 MILES CAN HEAR THE LIFTERS WHEN FIRST STARTING THE CAR, TOOK TO DEALER, AND THEY PUT A FILTER IN CAR TO KEEP OIL IN LIFTERS,. BUT, THIS WAS NOT FIXING THE PROBLEM, JUST COVERING IT UP. PLEASE PROVIDE ANY FURTHER INFORMATION.
NHTSA complaint #894938 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHEN CONSUMER APPLIES BRAKES VEHICLE WILL JERK INTO ANOTHER LANE OF TRAFFIC WITHOUT DRIVER CONTROLLING VEHICLE. DEALERSHIP(S) ARE UNABLE TO REMEDY DEFECT. *AK *SLC
NHTSA complaint #882476 — an unverified report by a vehicle owner.
STRUCTURE:BODY
THE DRIVERS SIDE VISOR OBSCURES ABOUT 20% OF THE REARVIEW MIRROR INPAIRING THE DRIVERS REAR VISION, CONSUMER BELIEVES THIS IS A DESIGN DEFECT WHICH WAS NOT PRESENT IN PRIOR MODEL/YEAR THAT THE ONSUMER HAS OWNED, ALSO THE VISOR IS NOT DESIGNED TO STAY IN POSITION WHEN LOWERED. NLM
NHTSA complaint #553618 — an unverified report by a vehicle owner.
STRUCTURE:BODY
CONSUMER NOTICED WHEN PICKING UP THE VEHICLE THAT THE SUNVISOR ON THE DRIVERSIDE BLOCKS VIEW. WHEN SUNVISOR IS IN USE TOWARD THE WINDSHIELD TO BLOCK THE SUN, IT FALLS BACK IN THE VIEW PATH. DEALER SAYS IT'S JUST THE WAY THEY ARE.
NHTSA complaint #865503 — an unverified report by a vehicle owner.
STRUCTURE:BODY
CONSUMER HAS HAD SUNVISOR REPLACED TWICE. IT KEPT FALLING DOWN, INTERFERING WITH DRIVER'S VISION. DEALER WAS TRYING TO REMEDY THE PROBLEM.
NHTSA complaint #864325 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
PASSENGER'S DOOR UNABLE TO OPEN WITH A KEY; DRIVER'S SIDE USED A REMOTE CONTROL. DEALER NOTIFIED.
NHTSA complaint #855365 — an unverified report by a vehicle owner.