FaultScore report
Owners have filed 11 complaints about the 2002 Mercury Marquis with NHTSA between 2002 and 2013. The largest single group is the brakes. Across this model's run it ranks 8 of 12 worst.
FaultScore 51/100
Higher is worse. Measured against the other years of the Mercury Marquis.
How this is worked out11
Complaints
3
Crashes reported
0
Fires reported
1
Injuries reported
50,000 mi
Median mileage at failure
Half of reported failures happened before this
38%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
2 crashes, 0 fires · median 11,494 mi
Median failure at 105,000 miles
Median failure at 100,000 miles
1 crashes, 0 fires
Median failure at 98,000 miles
Median failure at 45,000 miles
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
Reports where the owner recorded a crash, a fire, an injury or a death.
STRUCTURE:BODY:DOOR
CONSUMER SAYS FRONT DOORS WERE DESIGNED WHERE THE TOP CORNER OF THE DOORS HAS A SHARP CORNER. ON NUMEROUS OCCASIONS PASSENGER AND DRIVER HAVE BEEN INJURED". CONSUMER BELIEVES DOORS POSE A POTENTIAL RISK OF EYE BEING PUNCTURED.
NHTSA complaint #10034558 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
REVERSE ACCELEARTION PROBLEM
NHTSA complaint #10005171 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
ACCELERATION PROBLEM GOING BACKWARDS. CAR LURCHED BACKWARDS AND DID NOT RESPOND TO BRAKING.
NHTSA complaint #10005173 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL AND BRAKE PEDAL ARE TOO CLOSE TOGETHER. ACCIDENTLY HIT GAS PEDAL INSTEAD OF BRAKE PEDAL.*AK
NHTSA complaint #8012976 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
SEAT BELTS
FRONT PASSENGER SEAT BELT DISCONNECTS FOR NO APPARENT REASON. IT HAS HAPPENED MULTIPLE TIMES AT DIFFERENT SPEEDS. THE PERSON RIDING IN THE SEAT WAS AN ADULT ON EVERY OCCASION. I FOUND A RECALL ONLINE FROM 2001, BUT WAS TOLD BY FORD MOTOR COMPANY THAT MY CAR IS NO LONGER UNDER WARRANTY SO WOULD NOT FIX THE PROBLEM. I HAVE NEVER BEEN NOTIFIED OF ANY RECALLS.MY CAR STILL LOOKS LIKE NEW AND I DON'T PLAN ON GETTING RID OF IT ANYTIME SOON. BUT I ALSO CAN'T HAVE MY PASSENGER WORRYING ABOUT THE SEAT BELT COMING UNDONE. ESPECIALLY IN AN ACCIDENT.
NHTSA complaint #10498247 — an unverified report by a vehicle owner.
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH HE HEARD A NOISE IN THE REAR PASSENGER AREA. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE TO THE REAR DRIVER AND PASSENGER SIDE AXLES, BEARING AND SEALS. THE MANUFACTURER FILED REPORT 0405220071, BUT WILL NOT ASSIST WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 107,000. UPDATED 03/15/11*LJ THE CONSUMER STATED THE NOISE WAS A RECURRING ISSUE EACH TIME THE VEHICLE WAS DRIVEN AND REPAIRED. THE PROBLEM HAS SINCE BEEN REPAIRED. THE CONSUMER BELIEVED THE PREMATURE AXLE WEAR COULD BE A DANGER AND COULD HAVE CAUSED AN ACCIDENT. UPDATED 08/17/11
NHTSA complaint #10375083 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2002 MERCURY MARQUIS. THE CONTACT NOTICED FLUID ON THE GROUND WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO LOCATED THE FAILURE AS THE INTAKE MANIFOLD. THE VEHICLE WILL BE REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 105,000.
NHTSA complaint #10353654 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
DT*: THE CONTACT STATED THE BRAKE AND ACCELERATOR PADS WERE POSITIONED TOO CLOSE TOGETHER. THE DEALER REFUSED TO EXAMINE VEHICLE AND WOULD NOT PROVIDE REPAIR WORK. THE MANUFACTURER WAS CALLED AND A COMPLAINT WAS FILED. UPDATED 08/24/06.
NHTSA complaint #10164303 — an unverified report by a vehicle owner.
PARKING BRAKE:CONVENTIONAL:MECHANICAL
EMERGENCY BRAKE RELEASE MECHANISM FROZEN WITH BRAKE ON. EMERGENCY BRAKE RELEASE IN CABIN RETURNED TO NORMAL POSITION GIVING INDICATION THAT THE BRAKE HAD BEEN RELEASED. END RESULT COMPLETE WIPE OUT OF REAR BRAKES AND DAMAGE TO DRUMS. FAILURE FOUND BY THE SERVICING DEALER AFTER WARRANTY EXPIRED. YET ON EACH OF THE LAST TWO(2) OCCASIONS WHEN CAR WENT IN FOR SERVICE I REQUESTED " CHECK EMERGENCY BRAKE" EMERGENCY BRAKE PEDAL 1"+/- OFF THE FLOOR RESPONSE WAS BRAKES O.K. ONLY AFTER THE EXPIRATION OF THE WARRANTY WAS PROBLEM FOUND. MY GRAND MARQUIS HAS BEEN SERVICED BY NO ONE BUT SMITH CAIRNES, FORD, LINCOLN, MERCURY. IF BY SOME STROKE OF LUCK I HAD DEPENDED SOLEY ON THE EMERGENCY BRAKE A SERIOUS ACCIDENT COULD HAVE RESULTED BY A RUNAWAY CAR. TO ADD INSULT TO INJURY IT COST ME IN EXCESS OF $500.00 TO CORRECT THE PROBLEM.
NHTSA complaint #10140497 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING
WHILE COMING OFF THE HIGHWAY AT 55 MPH, THE PLASTIC PLASTIC COVER WHICH COVERED THE WIRES FELL DOWN DUE TO PIN FALLING OUT. CONTACT IS STILL DRIVING THE CAR. CAR IS REGULARLY SERVICED. CONTACT KEEPS SERVICE RECORDS. *AK WHEN THE COVER FELL OF IT MADE IT DIFFICULT FOR THE CONSUMER TO HIT THE BRAKE PEDAL.
NHTSA complaint #10119843 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR
CONSUMER SAYS FRONT DOORS WERE DESIGNED WHERE THE TOP CORNER OF THE DOORS HAS A SHARP CORNER. ON NUMEROUS OCCASIONS PASSENGER AND DRIVER HAVE BEEN INJURED". CONSUMER BELIEVES DOORS POSE A POTENTIAL RISK OF EYE BEING PUNCTURED.
NHTSA complaint #10034558 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
REVERSE ACCELEARTION PROBLEM
NHTSA complaint #10005171 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
ACCELERATION PROBLEM GOING BACKWARDS. CAR LURCHED BACKWARDS AND DID NOT RESPOND TO BRAKING.
NHTSA complaint #10005173 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE TRAVELING IN INCLEMENT WEATHER THE BELT FELL OFF THE ENGINE CAUSING THE VEHICLE TO SHUT DOWN. THE DEALER IS AWARE TSB #02-05-04. *PH THE CONSUMER SUGGESTED THAT THIS WAS A COMMON PROBLEM WHEN THE BELTS GET WET.
NHTSA complaint #8024012 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
GAS PEDAL AND BRAKE PEDAL ARE TOO CLOSE TOGETHER. ACCIDENTLY HIT GAS PEDAL INSTEAD OF BRAKE PEDAL.*AK
NHTSA complaint #8012976 — an unverified report by a vehicle owner.