What happened: Vehicle has experienced failure of the Footwell Control Module (FRM) and associated wiring harness in the driver footwell area, consistent with NHTSA Recall 23V-337. Symptoms: • Exterior lights (headlights / taillights) remain illuminated far longer than normal after vehicle shutoff, sometimes not turning off at all. • Inspection revealed melted wiring, melted connector plugs and receptacles for headlight/taillight circuits. • Water was found in driver side footwell in the past / under carpet padding. Carpet pad is saturated. This is the same failure mode described in Recall 23V-337: "Due to a number of contributing factors, over time, the FRM could become susceptible to corrosion. Eventually, the corrosion could potentially result in a short circuit, resulting in a potential thermal event which could increase the risk of a fire or injury." Safety risk: Melted wiring and connectors create short circuit and thermal event risk, including fire risk while vehicle is parked and unattended. Lights failing to shut off creates dead battery / loss of exterior lighting control. I am concerned about vehicle fire. My vehicle shows evidence of having caught fire at the headlight and receptacle point. Recall history: Vehicle is included in NHTSA Campaign 23V-337000 (MINI Recall 23V-337 - Footwell Module Moisture/Water Intrusion). I was told remedy is still being developed / parts unavailable, or that additional wiring harness damage beyond the FRM itself is not fully covered. Dealer has inspected the vehicle and has completely disregarded the recall, which was the reason why I brought it in and have quoted me customer pay estimates for repairs covered under the recall. I am filing this to document that Recall 23V-337 failure has resulted in melted wiring harness components beyond just the FRM module, and to request NHTSA evaluate whether the current recall remedy fully addresses wiring harness damage caused by prolonged FRM corrosion / lights staying on.
NHTSA complaint #11757609 — an unverified report by a vehicle owner.
The dealer refused to perform the required FRM recall inspection and denied the recall without providing any of the federally required documentation. I was forced to pay out‑of‑pocket for the FRM module replacement even though my VIN is listed under the safety recall. MINI of Murray stated my FRM “failed,” but admitted they never opened the module, which is required to determine internal moisture intrusion. • The Service Manager stated they based their denial on “carpet and headliner moisture,” which is not part of the FRM recall inspection procedure. • I requested the FRM inspection report, photos, and the MINI Corporate denial code. I received none of these. • MINI Corporate Recall Team confirmed they had no documentation from the dealer and incorrectly stated that the module does not need to be opened. • Without a completed inspection uploaded to MINI Corporate, a denial code cannot be generated. • I was charged for the FRM replacement part, even though the recall should cover the repair if the module is affected. • The dealer only offered to waive a $149 programming fee. Safety Concern: The dealer failed to follow required recall procedures, failed to document the inspection, and denied federally mandated recall coverage without evidence. This violates recall protocol and leaves the safety defect unresolved. The module was replaced at my expense.
NHTSA complaint #11713743 — an unverified report by a vehicle owner.
The vehicle is experiencing repeated failure of the Footwell module (FRM), a known defect acknowledged by MINI/BMW. During the two years I have owned the vehicle, the FRM has required four separate reflashes due to recurring malfunctions. The failure causes loss of proper power window operation, including the passenger window reversing or rolling down unexpectedly, and loss or malfunction of other body electrical functions controlled by the FRM. Headlamps will not turn off, resulting in a dead battery and electrical/intermittent dash light surges. The FRM failed again after a software reflash, which is a documented trigger for FRM internal memory corruption. MINI/BMW issued and Extended Limited Warranty for FRM failure, acknowledging this defect; however, I received the official notice after the warranty period had already expired, leaving no opportunity to repair the defect while covered. This failure affects safe operation of the vehicle, including the inability to properly secure windows and maintain normal electrical functionality. The issue is not due to wear or misuse, but an internal electronic defect recognized by the manufacturer. The repeated nature of the failure and reliance on reflashing demonstrate the defect was never fully resolved. I am reporting this issue to document the repeated failures, late manufacturer notification, and ongoing safety-related electrical system issues. I purchased the vehicle with 86,000 miles. It now has 100,000, well below the criteria for the LW. In the 14,000 miles and two years I have owned and driven it, it has required four FRM reflashings. Had I known about the Extended Limited Warranty, I would have had BMW repair it under said warranty. That wasn't possible because I received notice of the known failure after the ELW expired.
NHTSA complaint #11709416 — an unverified report by a vehicle owner.
My Mini Cooper has been showing repeated warnings stating “Start-off assistance inactive. Caution: vehicle may roll back!” for some time. This issue appears to relate to an existing recall involving potential electrical and starter/rollaway defects. The vehicle also has a persistent front parking light malfunction and intermittent electrical issues with the windows, which stop mid-way and roll back down automatically when the car shifts gears or moves slightly. In addition, the battery repeatedly dies, even though it was replaced with a brand-new one a few months ago. This suggests an underlying electrical drain or short, which could increase the risk of electrical fire or vehicle failure while driving. These malfunctions create significant safety concerns, as the vehicle may roll backward when stopped on an incline and could pose a fire risk due to the known recall. The car has not been safe to drive. The closest Mini dealership (Flow Mini of Raleigh - about 2 hours away) confirmed that the recall is open but refused to provide or authorize a tow, even after I explained that the vehicle could not be safely driven to their location about 2 hours away. The problem has been ongoing for several years, worsening over time. Warning messages appear intermittently but frequently, especially during start-up or when stopped on slopes. Mini USA has not inspected or repaired the vehicle, and their representatives have stated they will not assist with transport to the dealership despite the known recall risk. I called MINI USA directly, and recorded the whole ordeal. I was forwarded to 5 different departments, and the last person stated that because my car is out of warranty that there’s nothing they can do to help me - that any tow I opt for would have to be out-of-pocket. I was in the middle of explaining to her that my car has these very specific warnings and issues associated with this recall that is solely the fault of Mini, and she hung up on me.
NHTSA complaint #11692411 — an unverified report by a vehicle owner.
The rear brake lights and rear signal indicator lights keep going in and out arbitrarily. It's dangerous because it will work fine and then just randomly stop working and then work again. People can't tell if I'm stopping or turning when this randomly occurs. This is currently not a recall on my Mini, however, I saw that it is a recall on other Minis and it seems mine is having the same issue so it's possible they all have similar or the same faulty wiring/electrical for the brake lights and signal indicator lights.
NHTSA complaint #11678331 — an unverified report by a vehicle owner.
My car has had an exterior lighting problem related to a bad FRM. This is causing my lights not to work. After seeking help, I saw that there was an actual recall on the FRM and I decided to take my car to International Mini dealership in Wisconsin. Once there, they proceeded to only fix the leak on sunroof. I then went back and explained that the leak had caused actual damage to the FRM and connectors and they told me to leave the car for another night. Next day I went to pick it up and they gave me the paperwork stating that they had replaced and reprogrammed the FRM but the problem persist. The connector on the FRM are also water corroded and they just refuse to do anything else to the car. I can’t drive my car due to the safety hazard of not having any exterior lights working.
NHTSA complaint #11654250 — an unverified report by a vehicle owner.
The passenger airbag with seat belt icon is always indicating no one is in the seat or not buckled. The alert icon for the lighting is also on and we have replaced bulbs and still won’t work and the windows at times just randomly stops would have to unplug battery for it to reset for the windows only. I just bought this car and have registered since. Was told there was several recalls with the same issue I am experiencing. Please include my car for the proper recalls so I can have a safe reliable vehicle for my family.
NHTSA complaint #11649639 — an unverified report by a vehicle owner.
Driverside headlight assembly flickers everytime when you turn the key to position 1 with selector on off or auto. Flickers multiple times but doesn'tturn on unless I cycle the key on off until headlight does. This annoyance would reoccur the very next morning. Passenger headlight assembly doesn't have any issues.
NHTSA complaint #11644969 — an unverified report by a vehicle owner.
Rear passenger tail light casing/bucket had burnt connections. Replaced casing/bucket and bulb. Worked for short time, tail light failed a second time. Casing/bucket & bulb replaced, again worked for short time and then went out. Took vehicle to another mechanic after passenger side headlight failed. New mechanic checked casings/bucket - connections looked okay, however both wiring harnesses were severely burnt. Headlight harness was all bare wires. Mechanic unable to determine cause of the severe heat that would lead to both the headlight & taillight wiring harnesses becoming burnt so severely. Mechanic was concerned of the potential for this issue to cause vehicle fire. Suggested to follow up with dealership to have lights & wiring harnesses on Driver side checked After research online regarding this year/make/model - I have found numerous other reports of other owners experiencing the same issues with burned wiring harnesses causing both front and rear light failure with no known causes.
NHTSA complaint #11605757 — an unverified report by a vehicle owner.
The car showed a check vehicle light. Looks like a car being lifted up (red light). The windows do not move up or down, light switches do not work and the blinkers do not work. I was told by my mechanic it was the footwell module. I read there was a recall for this but my VIN wasn't on the list. Is it possible to check to see if it should have been on the list for the recall?
NHTSA complaint #11597239 — an unverified report by a vehicle owner.
The FRM module on my 2010 MINI Cooper S failed in 2022. I was unable to access multiple functions on the vehicle, including interior and exterior lighting, window controls, and other operations that worked randomly during this time. I needed my car fully operational for work commuting so I had to find a replacement FRM, which I did from an OEM MINI parts website, [XXX] . The new FRM I purchased was matched to my vehicle's VIN and installed and programmed by my local MINI shop, Detroit Tuned [XXX] ) , in Clawson, MI. The total bill for this was over $800 (I have receipts for the purchase and the install). The recall notice from MINI/BMW came in 2023, and according to their website there is still no fix, which makes no sense since I bought an OEM replacement that was fitted to my car in 2022, as I noted here. How can a part that when fails can potentially cause vehicle fires ("thermal incident", per their recall notes) NOT be replaced immediately by the manufacturer? And how can MINI/BMW say they can't get the part when an OEM version is available online? The delay in this fix is unacceptable. My OEM replacement FRM works perfectly, but I am out the $800+ I spent to get it since MINI didn't then and still doesn't have them available, "officially". So if they ever get the part and replace my fully operational replacement for free, I am still out the money I spent in 2020 to make my car operationally safe. What can I do to get a refund from MINI/BMW? Thanks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11582857 — an unverified report by a vehicle owner.
My Mini Cooper was rendered unsafe to drive as most of the exterior lights (i.e., headlights, brake lights, turn signals) stopped working--all at once. A local mechanic verified that the electrical short resulted from a severely corroded Footwell Control Module, which is the subject of the recall (Recall No. 23V-337, July 2023) for which a "Remedy is Unavailable." When contacted, a case management specialist of BMW of North America could tell me only that a remedy is not yet available. Again, the car is unsafe to drive as it lacks exterior lighting. As such, I am forced to purchase another vehicle as the Mini Cooper sits unusable.
NHTSA complaint #11582718 — an unverified report by a vehicle owner.
On [XXX], mileage was 47,744 I took Mini for service, and told them that the front right headlight didn't work, they replaced the light bulb and they found out that the headlight was still inoperable, and internally shorted. They didn't want to include it in the extended warranty. The mini has electrical issues (FRM). The headlight wires are damaged inside the light housing and are bare-striped even if you change the light bulb when you hit a bump the wires touch the bulb short out. So my car was under the extended warranty when I took it to Braman Motors Miami for service but they failed to correct the problem. BMW of North America extended the warranty for 10 years /156,000 miles whichever occurs first, as determined by your vehicle's service date (original service date is 3/16/2010) extending the limited warranty for the Footwell Module (FRM) This problem is a known problem by BMW / Mini they currently have open recalls on the model, series, production date, and year. but since hardly anyone files complaints to NHTSA in Fla, this problem is ongoing. [XXX], under violation of federal law (The Safety Act) dealers can't sell, lease, or deliver any vehicle until recall repairs have been performed. But they overlook the problem at the dealership when the car is in the shop for service. I was given a multi-point inspection it passed 28 of them LOL, but the first one (Operation of all light and signals, (passed)...lol So how can this test pass? When I picked up the Mini nothing was working turn signals, the front right headlight, windows, hazard lights, fog lights. However, the dealer overlooks the safety recall and wants to charge the client an additional charge to diagnose the FRM. They gave me an estimate for $1,985.38 if I had approved the work that they said the Mini needed, but nothing to do with the recall (FRM) is this how BMW handles this safety recall? They don't care to solve the problem at any level dealer or manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
NHTSA complaint #11579777 — an unverified report by a vehicle owner.
i bought the car in august 2023 from carmax they were aware of recall , my car has no headlight, brake lights, door states open when not , windows do not roll down, cannot use alarm, will not lock, smells hot , i spoke with mini cooper and there is no remedy this is my only car i transport my grandchildren to and from school , i lost house due to a fire a yr ago , and lost everything , and see that a fire is at risk. mini cooper says nothing they can do because no remedy, carmax should not of sold this car with a recall .
NHTSA complaint #11573969 — an unverified report by a vehicle owner.
* Component/ system that has malfunctioned and failed - The Driver side tail light circuit board and pig tail malfunctioned. The connector has corroded and the plastic plug housing looks melted on the earth / brown wire. This in return damages the the ground connection for the tail light rendering the turn signal the reverse light and the brake light inoperable on the effected side. YES, MY VEHICLE IS AVAILABLE FOR INSPECTION AT ANY TIME. *A driver behind an affected vehicle could be confused which could increase the risk of a crash. *The vehicle has been inspected by a licensed MINI Dealership. They failed to report two of the three nonworking rear lights that have failed due to the connector becoming corroded. The corroded plastic plug housing becomes melted on the earth / brown wire. This in return damages the the ground connection for the tail light rendering the turn signal and brake light inoperable on the effected side. In this case it is the rear driver side. *There was/ is no warning until long after the first second and/ or third rear light(S) were not operable. Intermittently (sometimes) a warning will popup when turning on the vehicle. The vehicle will not warn the driver about and and / or all three lights each and every time the vehicle is turned on. ALSO while the vehicle is in drive or in reverse , the driver will not have any warning what so ever that the three lights 1. The driver side rear break light 2. The driver side rear reverse light 3. The driver side rear turn signal are not working due to a malfunction. * note that there is a very strong burnt/melted smell that comes from the connector as well. I could smell it on my fingers after removing the connector so I could check the rear bulbs for replacement. Please note the 1st photo-this is how the dealership left my connector after their assessment. Additional photos are of the connector/ pig tail/ circuit board corrosion. Intermittent warrnings for some of the nonworking lights.
NHTSA complaint #11569727 — an unverified report by a vehicle owner.
My car is affected by this recall and I have no turn signals, dash lights, high beams, working windows, security system, or backup sensors. There are also codes thrown which prevents me from renewing my registration due to DEQ test failure. The dealership can’t do anything and BMW North America has done nothing to remedy things.
NHTSA complaint #11566575 — an unverified report by a vehicle owner.
There is a design issue resulting in failure of the connector for the rear tail light assembly. The connector corrodes and the plastic plug housing melts. This damages the ground connection for the tail light rendering the turn signal and brake light inoperable on the effected side. This has happened on the right rear of our Mini Cooper JCW hardtop. Searching on the web shows this to be a common problem for the F55, F56 & F57 MINIs. As this failure makes the car brake light system non-compliant with FMVSS lighting requirements, there should be a recall to address this issue.
NHTSA complaint #11562935 — an unverified report by a vehicle owner.
The footwell module that controls the lights, brake lights windows and dashboard is faulty on all mini cooper of this module. Every time I change my battery or disconnect it the module brakes and the dealership knows this problem and still want to charge 1300 dollars to fix it it is a safety and hazard issue.
NHTSA complaint #11562296 — an unverified report by a vehicle owner.
The contact owns a 2011 Mini Cooper. The contact stated that the turn signal, interior lights, hazard lights, fog lights, brake lights, windows, and exterior lights were inoperable. The Service Now warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 56,000. VIN tool confirms parts not available.
NHTSA complaint #11560094 — an unverified report by a vehicle owner.