I am reporting a failed remedy for Recall R1608 (Occupant Classification System). My 2013 Nissan Sentra was serviced at Nissan of Van Nuys for this recall. Despite the dealership marking the recall as completed, the safety defect persists. Specifically, the passenger seatbelt warning light remains illuminated when the passenger seat is empty, indicating the OCS sensor is incorrectly classifying seat occupancy. This malfunction directly impacts the vehicle's ability to correctly deploy or withhold airbags in a collision. The dealership refused to re-evaluate the failed repair without legal representation. Furthermore, the Multi-Point Inspection provided during this safety recall visit was falsified; a technician hand-wrote a failing brake measurement of '3mm,' yet the Service Advisor marked the system as 'Green/Safe' on the final document. This documentation fraud makes their certification of the recall repair unreliable. They have since refused to re-inspect the safety defect.
NHTSA complaint #11708671 — an unverified report by a vehicle owner.
On [XXX], my 2018 Nissan Sentra was involved in a severe accident on [XXX] in Maryland. Despite the high-impact nature of the collision, none of the airbags deployed. The driver’s seat collapsed completely, causing total loss of control, and the seatbelt system applied excessive pressure, restricting movement dangerously. Nissan North America refused to inspect the vehicle and redirected responsibility to the insurance company without addressing the obvious technical failures. Additionally, I have provided video footage and photographs documenting the extent of the damage. My son, the driver, suffered serious physical injuries, emotional trauma, and financial loss due to post-accident disability. I respectfully request an immediate investigation into the safety defects of the 2018 Nissan Sentra regarding airbags, seat structure, and seatbelt system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11657020 — an unverified report by a vehicle owner.
incident I would like to report involves the crash of a 2018 Nissan Sentra (VIN: [XXX] ) that occurred on the morning of [XXX], coinciding with [XXX] on [XXX] at the [XXX] location. It is very concerning and puzzling how, in rainy conditions, after the vehicle collided with the highway barrier, the airbag of the Sentra failed to deploy, resulting in the driver’s head hitting the steering wheel and the driver’s neck colliding with the seat. Furthermore, the driver’s seat shifted from its normal position to a horizontal one, making it impossible for the driver to control the car. After two complete spins of the car, it crashed again into the highway barrier from the rear. The failure of the airbag to deploy resulted in severe bruising and pain in the driver’s head, neck, and back. Despite the driver being an athlete with a strong physique, this led to a minimum of one month of being bedridden and unable to work. Additionally, despite undergoing physiotherapy, pain remains in the head and neck area. The car was declared a total loss and could not be repaired after the crash. Do you not think that if the airbag, which is designed for the driver’s safety, does not deploy in such situations, then when will it deploy? If the driver’s seat, in such situations, bends and turns horizontal, depriving the driver of control over the car, how can one drive safely? Aren’t these instances indicative of a malfunction in the vehicle’s safety system? Does this not raise questions about the safety standards and build quality of a brand like Nissan, which is an international company? If the airbags or other safety systems fail to operate in emergency situations, this could jeopardize people’s lives. These safety features are designed to protect drivers and passengers, and it is expected that they function correctly in all circumstances. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11633783 — an unverified report by a vehicle owner.
1. Front passenger side seat fails to activate the air bag once a passenger has occupied the seat, and buckled up. The airbag "off" indication light remains illuminated at all times, and if it isn't being activated, may cause bodily harm, injury, or death to any passenger of the vehicle in the unfortunate event of a collision. Vehicle was requested to be checked out at Lorenzo Nissan in Ft. Lauderdale, FL in November 2023, but was refused. FRONT PASSENGER SEAT, FRONT PASSENGER AIRBAG, FRONT PASSENGER AIRBAG INDICATION LIGHT ••••••••••••••••••••••• 2. 2015 Sentra CVT transmission slips, shakes and stalls. On numerous occurrence this has caused near tragic collisions with multiple vehicles. One such instance forced the vehicle into 'limp mode' in a high speed area of a busy freeway and nearly caused numerous vehicles to collide into the stalled Sentra at rates of speed over 70 MPH. Furthermore, the 2015 Sentra has an issue shifting from park, and will not move out of park, even with the brake applied, unless the gear release button is applied. Vehicle was requested to be examined by Lorenzo Nissan in November 2023, but the dealership refused to inspect any possible safety or equipment issues without the promise of purchasing a new Nissan from their dealership. POWERTRAIN, CVT TRANSMISSION, AUTOMATIC GEAR-SHIFT INDICATION, LIMP MODE, NO WARNING LIGHTS ILLUMINATED
NHTSA complaint #11574140 — an unverified report by a vehicle owner.
My driver door opens while i'm driving, the first time it happened in feb 2023 had i not have my seatbelt on I would have fell out of car. It has happened severals more times, it feels like the lock or the pin is not engaging. Now my front passenger door is starting as well. I contacted Nissan Consumer affairs the woman was arrogant with No concern over my safety, maybe it's a defective door or lock or something and the mgr [XXX] said nissan can't help me, I asked a question if this fell under the NJ lemon law and she said no. I also complained that a dealer will not fix my stop light recall PM971 -21V-135 They put me on a waiting list 1 yr ago, I merely asked if this caused an accident what would happen? She sent me an email stating this I should have my attorney contact them. I never even mentioned an attorney and when I asked for the transcript of our conversation she said she cannot release it to me, I asked if she had one and she said yes.. Why wouldn't they release a convo I had with them, can it be used against them? My Life is Not there concern, I have had nissans for over 40 years with no issues, i have an issue now and they merely shrugged it off. I would like help regarding these matters as Nissan refuses to help with the safety of my being and to save a buck!! Please contact me asap the doors are a major concern INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11542463 — an unverified report by a vehicle owner.
The contact owns a 2011 Nissan Sentra. The contact stated while driving approximately 35 MPH, the driver's side seat fractured. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was determined that the seat needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 147,000.
NHTSA complaint #11537584 — an unverified report by a vehicle owner.
I have a 2019 Nissan Sentra with only 17,000 miles. The seatbelt indicator light stays on even while wearing the seatbelt. There is no warning chime just the light. However, if there is a passenger the seatbelt indicator light will go off. My concern is for the passenger's safety. I'm concerned if everything will work like it should especially if there happens to be an accident and the airbags deploy.
NHTSA complaint #11525282 — an unverified report by a vehicle owner.
Passenger seatbelt is hard to use and difficult to insert, due to the it resting below the seat itself. It is also difficult to release because it is lower than the seat and close close to the center console.
NHTSA complaint #11494304 — an unverified report by a vehicle owner.
THE BACK METAL FRAME THAT CONNECTS TO THE DRIVER FRONT SEAT IS BROKEN. THE SEAT IS NOT STABLE BECAUSE WHEN YOU DRIVE IT IT GOES TO THE BACK BY ITSELF. IT IS VERY DANGEROUS TO DRIVE IT LIKE THAT. I JUST BOUGHT THIS CAR LAST JANUARY.
NHTSA complaint #11482523 — an unverified report by a vehicle owner.
My complaint is that Clear Lake Nissan failed to properly repair a recall on my 2013 Sentra. The recall is located at: https://www.nhtsa.gov/vehicle/2013/NISSAN/SENTRA/4%252520DR/FWD#recalls. The Recall Campaign Bulletin # NTB13-032b / Campaign ID#: PC213 / NTSA#: 13V-069. It is located at: https://static.nhtsa.gov/odi/rcl/2013/RCRIT-13V069-4312.pdf. The date of initial issue was 8/5/2022. Associate at Clear Lake Nissan committed to run repairs on CVT reprograming & repair of OCS recall to include sensor and seatbelt repair, parts, and labor. Clear Lake Nissan has not attempted to resolve the issue; instead told me they will have to charge me a diagnostic fee of $181 and then parts and labor to do the repair. I asked to speak to a supervisor or manager and was told they will reach out to me via a phone call, but I have yet to receive a call from either a supervisor nor a manager. Please see uploaded files to include a more detailed write up of complaint with specific recall details & explanation of events.
NHTSA complaint #11480089 — an unverified report by a vehicle owner.
Airbag did Not deploy when in a multi vehicle accident. Total loss, seat broke during impact, frame bent . Front end and rear end damage. Total hazard. I had maintenance done June 5 at Nissan dealer and was never notified of any open recalls.
NHTSA complaint #11445866 — an unverified report by a vehicle owner.
THE ENGINE LIGHT POPPED ON AND THEN THE CAR WOULDN'T ACCELERATE THE ODOMETER DIDN'T PASS 0MPH YOU HAVE TO REPEATEDLY RESTART THE CAR TO EVEN GET THE CAR TO 20 MPH. WHEN GOING UP A HILL THE CAR WOULDN'T GO FAST ENOUGH SO I STARTED TO ROLL BACK. GOT THE CAR SCANNED AND THE THINGS THAT POPPED UP WAS P0744, P285A, P0715
NHTSA complaint #11388651 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2015 NISSAN SENTRA. WHILE DRIVING 30 MPH AN UNKNOWN VEHICLE STOPPED UNEXPECTEDLY AS A RESULT THE CONTACT CRASHED INTO AN UNKNOWN FORD. THE DRIVER' S SEAT LUNGED FORWARD AND THE CONTACT HIT THE STEERING WHEEL. THE CONTACT SUSTAINED INJURIES TO THE FACE AND CHEST MEDICAL ATTENTION WAS NOT PROVIDED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THERE WAS NO POLICE REPORT FILED. THE CONTACT CALLED THE LOCAL DEALER CARMAX (7180 N PALM AVE, FRESNO, CA 93650 (559) 490-7901) BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 43,000. THE INSURANCE COMPANY DEEMED VEHICLE A TOTAL LOSS.
NHTSA complaint #11316392 — an unverified report by a vehicle owner.
THE FRONT BUMPER SENSOR IS DETECTING THINGS IN THE ROAD THAT AREN'T THERE AND AUTOMATICALLY APPLYING THE BRAKES ON MY CAR. WHEN THIS HAPPENS, THERE'S A LOUD ALMOST GRINDING SOUND AND THE CAR BRAKES VERY HARD. THE OTHER ISSUE I'M HAVING IS THE CAR WILL SOMETIMES DETECT SOMEONE IN THE PASSENGER SEAT WHEN IT'S EMPTY AND TURN ON THE BUCKLE SEAT BELT LIGHT AND TURN OFF THE AIR BAG OFF LIGHT FOR THE PASSENGER SEAT.
NHTSA complaint #11281376 — an unverified report by a vehicle owner.
DOES NOT REGISTER CORRECT GAS MILES. IF I JUST FILLED GAS TANK AND IT READS THAT I CAN DRIVE 258 MILES ON THAT AMOUNT OF GAS WHEN IVE ONLY DRIVEN 25 MILES IT WILL TELL ME IVE DRIVEN 100 MILES THEREFORE REGISTERING THAT I ONLY HAVE 123 MIES LEFT IN GAS, CAUSING ME TO FILL TANK MORE THAN I PROBABLY NEED TO AND NOT REALLY KNOWING HOW MY MUCH FURTHER I CAN ACTUALLY DRIVE. IVE TAKEN PHOTOS THAT REFLECT MILES DRIVEN TO GAS USED. ALSO, CAR GAINS SPEEDS WHEN IM PRESSING BREAK TO SLOW DOWN/STOP. ALSO, WHEN I GENTLY PRESS GAS PEDAL CAR SPEEDS UP FASTER THAN THE ACTUAL GAS IM APPLYING. ALSO, WHEN IN MOTION IT MAKES SUDDEN JERKING STOP WHEN IM PRESSING GAS. SINCE DAY ONE TIRES SEEMED OLDER THAN CAR. IM NOT SURE IF THEY WERE CHANGED OUT AT DEALERSHIP FOR ROTTED/USED TIRES.CONSTANT CHECK TIRE LIGHT COMES ON. THE DRIVER SEAT SEEMS LIKE ITS BEEN TAMPERED WITH OR CHANGED OUT. WHEN YOU SIT IN THE CAR ITS CROOKED, LEANS TO THE RIGHT. WITHIN WEEKS AFTER I PURCHASED THE CAR IVE COMPLAINED TO THE DEALERSHIP ABOUT ISSUES CAR HAS, THEY CLAIM ALL IS FINE WITH THE CAR AND DONT SEEM TO FIND ANYTHING. WRONG. ALSO YOUR SITE SAYS AIRBAG RECALL ON THE 2017 SENTRA, DEALERSHIP TELLS ME IT DOESNT PERTAIN TO MY CAR. I FEEL ITS DEFECTIVE ALL AROUND AND IM NERVOUS DRIVING IT.
NHTSA complaint #11079499 — an unverified report by a vehicle owner.
AIRBAG BLINKING ON DASHBOARD DUE TO PASSENGER SIDE SEAT AIRBAG SENSOR MALFUNCTION AND/OR FAILURE. MY WIFE HAS PURCHASED THE VEHICLE USED, AND WE HAPPENED TO HAVE ACCIDENT HIT BY OTHER CAR ON THE DRIVER SIDE DOOR WHILE I HAD BEEN TRYING TO GET BACK HOME ON THE WEEKEND AFTER GROCERY SHOPPING TRIP WITH MY WHOLE FAMILY AT 02/05/2017. IT HAPPENED AT THE SERVICE ROAD OF SH 121 TX. WHILE I WAS TURNING LEFT ON THE STRAIGHT/LEFT LANE ON GREEN LIGHT. AFTER THE ACCIDENT, NONE OF THE AIRBAGS WERE DEPLOYED BUT SOMEHOW THE AIRBAG LIGHT STARTED BLINKING ON THE DASH BOARD, OF COURSE WE TOOK IT TO THE REPAIR SHOP AND THE SERVICE ADVISER HAS EXPLAINED THAT AIRBAG SENSOR ON PASSENGER SEAT WAS MALFUNCTIONING AND THEY WOULD HAVE IT FIXED. SO WE THOUGHT WE GOT IT FIXED, AND DROVE IT AROUND FOR A FEW MONTHS. AND SOMEWHERE AROUND JUNE, THE AIRBAG LIGHT ON DASH BOARD CAME AGAIN AND WE'VE TRIED TO SUMMIT THE SUPPLEMENT FOR THE AIRBAG ISSUE, AND HAD IT DIAGNOSED BY AUTONATION NISSAN AT LEWISVILLE TX AND THE INSURANCE COMPANY DENIED THE SUPPLEMENT REQUEST BECAUSE THE AUTONATION NISSAN HAS STATED THAT "AIRBAG MALFUNCTIONING ON NISSAN SENTRA IS A COMMON PROBLEM" AND FOR THAT REASON THE SUPPLEMENT WAS DENIED, AND IT GOT ME THINKING THAT IF IT'S THE COMMON PROBLEM AS THE SERVICE ADVISER OF THE NISSAN STATED, THEN WHY WON'T NISSAN ISSUE RECALL ORDER FOR SUCH AN CRITICAL ISSUE THAT MAY CAUSE CATASTROPHIC EVENT IF IT KEEPS MALFUNCTIONING? I WOULD LIKE NHTSA TO HAVE PROPER INVESTIGATION ON THIS MATTER... BECAUSE IF THE AIRBAG SENSOR MALFUNCTION IS NOT RELATED TO THE ACCIDENT I HAD, THEN NISSAN IS NOT CARING ABOUT THE LIVES OF PEOPLE WHO DRIVES THE SAME MODEL VEHICLE AS MY SENTRA...
NHTSA complaint #11013523 — an unverified report by a vehicle owner.
RECALLS FOR THE FOLLOWING: 1) TAKATA RECALL; 2) MFG. RECALL #R1608 ; 3) NHTSA RECALL #16V-24; AND 4) THE OCCUPANT CLASSIFICATION SYSTEM(OCS) DESIGNED TO CLASSIFY THE SIZE/WEIGHT OF FRONT SEAT PASSENGER, AND UNDER CERTAIN CONDITIONS, AUTOMATICALLY TURN OFF THE PASSENGER AIRBAG. OCS SYSTEM IS DESIGNED TON ONLY DEPLOY FRONT PASSENGER AIRBAG WHEN THE FRONT PASSENGER SEAT IS OCCUPIED BY AN ADULT. THE OCS SOFTWARE MAY INCORRECTLY CLASSIFY THE PASSENGER SEAT AS EMPTY WHEN IT'S OCCUPIED. IF CHILD RESTRAINT SYSTEM (CRS) IS INSTALLED IN FRONT PASSENGER SEAT, THE SEAT BELT BRACKET COULD DEFORM AND AIRBAG MAY NOT DEACTIVATE AS DESIGNED. FAILURE OF PASSENGER AIRBAG TO DEPLOY DURING A CRASH COULD INCREASE THE RISK OF INJURY TO PASSENGER. IF SEAT BELT BRACKET DEFORMS, THIS MAY INCREASE RISK OF INJURY TO CHILD SITTING IN A CRS INSTALLED IN THE FRONT SEAT.
NHTSA complaint #10966448 — an unverified report by a vehicle owner.
I HAD MY OIL CHANGED @ NISSAN OF GRAPEVINE & THEY TOOK MY CAR THROUGH THE CAR WASH WITH THE WINDOWS DOWN. DRENCHING & DAMAGING THE INSIDE OF THE CAR, SEATS, FLOOR BOARD, ELECTRONICS ALL GOT WET & NO ONE EVER INFORMED ME, THEY TRIED TO COVER IT UP BY DRYING AS MUCH OF THE INSIDE. IT WAS ONLY WHEN WE SAT IN THE CAR & PUT MY PURSE ON THE FLOOR BOARD THAT WE REALIZED IT. WATER WAS SEEPING OUT OF THE DOOR HANDLES INSIDE THE CUP HOLDERS & ARM REST, DASHBOARD, ETC. I IMMEDIATELY CONTACTED THE SERVICE DEPT. I SPOKE WITH ASST MGR BRETT, I ALSO TOOK THE CAR RIGHT BACK TO THE DEALERSHIP & THERE SHOWED THE SERVICE MGR MARK TOPHAM HOW WATER WAS POURING OUT OF THE BOTTOM OF THE SEATS, AND THROUGHOUT THE CAR. THE SCREEN ON THE RADIO WAS VERY DIM & THE SEATBELT LIGHT KEPT FLICKERING ON & OFF, THE AIRBAG ISSUE. MARK STUCK HE APOLOGIZED & SAID THEY WILL MAKE THIS RIGHT. I ALSO SPOKE WITH SAM STREET, SALES MGR, WHO AGREED, THAT THEY DID SERIOUS DAMAGE TO MY CAR & SAID HE WOULD BE SPEAKING TO OWNER MR. JOHNNY CANTRELL ABOUT A NEW VEHICLE REPLACEMENT & HAVE JOHNNY CONTACT ME DIRECTLY. I LEFT THE CAR THERE & TOOK AA RENTAL CAR. I RECEIVED A CALL FROM MGR MARK TOPHAM, NEXT DAY ADVISING ME, THAT ALL THEY ARE GOING TO DO IS REPLACE THE SEAT BELT BECAUSE THEY CAN'T GET THE SEATBELT LIGHT TO QUIT FLASHING & REPLACE THE INSIDE BOTTOM CUSHION OF ONE OF THE FRONT SEAT. I ADVISED MARK, THAT THEY DESTROYED MY NEW CAR BY WATER DAMAGE & THEY OWE ME A NEW VEHICLE REPLACEMENT, ESPECIALLY BECAUSE THEY TRIED TO HIDE THE FACT & NEVER DISCLOSED IT OR CHANGED THE OIL TO BEGIN WITH. HE SAID HE WOULD LET THE OWNER JOHNNY CANTRELL KNOW & HAVE HIM CALL ME. I NEVER RECEIVED A PHONE CALL FROM THE OWNER JOHNNY CANTRELL, NOR IS THE COMPANY WILLING TO MAKE RIGHT WHAT THEY DID WRONG. I NEED HELP IN RESOLVING THIS ISSUE, PLEASE!!!! THIS SHOULD BE ILLEGAL!!!
NHTSA complaint #10894670 — an unverified report by a vehicle owner.