Owners have filed 183 complaints
about the 2016 RAM 3500 with NHTSA between 2016 and 2026.
The largest single group is the steering.
Across this model's run it ranks 4 of 15 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 41
Against the median year of the RAM 3500. 50 means typical for this
model; 100 means roughly double.
Severity — 87
16.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 98
58% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
76.7%
1,000 – 9,999 miles
2524.0%
10,000 – 24,999 miles
2524.0%
25,000 – 49,999 miles
109.6%
50,000 – 74,999 miles
1918.3%
75,000 – 99,999 miles
21.9%
100,000 – 149,999 miles
87.7%
150,000+ miles
87.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2016peak 11Aug 2026
NHTSA investigations into the 2016 RAM 3500
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
Post Recall Remedy Brake Transmission Shift Interlock (BTSI) Failure
The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year (MY) 2013-2018 RAM pickup trucks.The subject vehicle models include 1500, 2500, 3500, 4500, and 5500 trucks equipped with a column mounted shift lever.The failures of the BTSI described in the VOQs occurred on vehicles that had all previously been repaired under recall 17V-821 or 18V-100.Both recalls address a potential condition which can ca...
EA19004Opened 1 Dec 2019Closed 20 Nov 2025STEERING:LINKAGES:DRAG:LINK:CONNECTION
Steering loss due to linkage separation
On December 17, 2018, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18016 to investigate alleged drag link failures in the steering system on model year (MY) 2015 and 2016 Ram 2500 trucks manufactured by FCA US, LLC (FCA). The drag link failures were found to be due to a safety defect with the steering linkage where the drag link adjustable connector (used to adjust the steering system), held in position by two opposing jam nuts, can loosen. The loosening of this part can lead to wear and deterioration of the threads and eventual separation of the drag link,...
PE18016Opened 17 Dec 2018Closed 12 Dec 2019STEERING:LINKAGES:DRAG:LINK:CONNECTION
Steering loss due to linkage separation
On December 17, 2018, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 18-016 to investigate the steering system on model year (MY) 2015 and 2016 Ram 2500 manufactured by FCA US, LLC (FCA). Four complaints were received alleging separation of the drag link, a steering linkage that connects between the right front steering knuckle and the pitman arm on the steering box output shaft. The failures were found to be at a threaded coupler within the drag link used for adjusting the length of the linkage during routine maintenance (alignment) of the steering system.Onc...
Recalls on the 2016 RAM 3500
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V010000
AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Risk: An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.
21V632000
AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
Risk: A separated inflator end cap or inflator rupture can allow compressed gas to escape, resulting in the end cap or other components being propelled into the vehicle, increasing the risk of injury or crash.
21V398000
WHEELS:LUGS/NUTS/BOLTS/STUDS
Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. Incorrect information in the Service and Owner's Manuals may cause the flanged lug nuts to be over-tightened, which could result in a broken wheel stud and possible wheel separation.
Risk: Wheel separation can cause a vehicle crash.
19V347000
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Risk: If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.
19V021000
STEERING:LINKAGES:DRAG:LINK:CONNECTION
Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.
Risk: A drag link separation can cause a loss of steering control, increasing the risk of crash.
18E096000
STEERING:LINKAGES
Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.
Risk: The weakened connection may result in a fractured steering drag link, causing a loss of steering and increasing the risk of a crash.
18V486000
STRUCTURE:BODY:TAILGATE
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
Risk: If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.
18V332000
ELECTRICAL SYSTEM:WIRING
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20250131,393 units in Canada
Airbag
Issue: On certain trucks, the side curtain airbag inflators may be defective. As a result, the driver and/or passenger side curtain airbag inflator(s) could rupture unexpectedly and metal fragments could be propelled toward vehicle occupants. Note: This recall also affects certain 2016 model year RAM 3500 chassis cab incomplete vehicles. Safety Risk: An airbag inflator that ruptures can create a risk of injury. Corrective Actions: FCA Canada will notify owners in writing and advise you to take your truck to a dealership to replace the affected side curtain airbag(s).
Recall 2024548314,717 units in Canada
Label
Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". Canadian regulations require the information to be listed on the label in both English and French. Safety Risk: This error does not affect vehicle safety. Corrective Actions: This is not a recall. The company has corrected the tire and loading information label for all new vehicles.
Recall 202151143,618 units in Canada
Airbag
Issue: On certain trucks, the side curtain airbag inflators could be defective. As a result, the driver and/or passenger side curtain airbag inflator(s) could rupture unexpectedly. If this happens, small pieces of metal could be propelled toward vehicle occupants or cause damage to the airbag and prevent it from inflating properly. Safety Risk: A side curtain airbag inflator that ruptures could create a risk of injury. Corrective Actions: FCA Canada will notify owners by mail and instruct you to take your vehicle to a dealer to inspect and replace the side curtain airbags, as necessary.
Recall 202133630,899 units in Canada
Wheels
Issue: On certain pickup and chassis-cab trucks, the owner's manual and service manual list the wrong torque specification for the wheel nuts. As a result, some trucks may have had the lug nuts over-tightened during servicing. This can damage the wheel studs and, over time, they could break. If this happens, a wheel could separate from the truck. Note: This recall only affects trucks equipped with dual rear wheels and flanged lug nuts. Safety Risk: A wheel separation could cause a loss of control and increase the risk of a crash. A wheel that separates could also hit another person or vehicle. Corrective Action: FCA Canada will contact owners by mail and instruct you to take your truck to a dealer to inspect and replace the wheel studs, as necessary. They will also provide an update for the torque specification listed in the owner's manual.
Recall 2020312
Steering
Issue: This recall is for certain replacement parts for use on Ram Heavy Duty trucks that were sold by dealer parts departments. This recall is not being conducted under the requirements of the Motor Vehicle Safety Act. If the outboard steering linkage jam nut is not welded according to the Dealer Service Instructions for safety recall V06, it could loosen and allow one end of the drag link to separate from the adjuster sleeve. A drag link separation can result in a loss of steering control. The following 4x4 style steering system parts are included in this recall: Drag Link Assembly (Part # 68369907AA) Jam Nut (Part # 06510749AA and Part # 06510750AA) Drag Link Outer (Part # 68111301AA) Drag Link Adjuster (Part #68111302AA) Drag Link Inner (Part # 68111304AA) Safety Risk: A loss of steering control could increase the risk of a crash. Corrective Actions: FCA Canada will notify potential owners using dealer sales records. Owners will be instructed to take their vehicle to a dealer to inspect the drag link assembly. If the drag link is not welded but the jam nuts are properly tightened, the nuts will be welded to the adjuster sleeve. If the nuts are not properly tightened, the drag link assembly will be assessed for replacement. If a component or assembly is returned, FCA will reimburse the customer.
Recall 2019441220,317 units in Canada
Structure
Issue: On certain trucks equipped with a power locking tailgate, the tailgate may open while driving. If this occurs, cargo that is not secured could fall out of the truck bed and onto the road. Note: This is an expansion of recall U74 (Transport Canada recall 2018-398). Safety Risk: Cargo that falls from the truck bed could create a road hazard for others. Corrective Actions: The company will notify owners by mail and instruct them to take their truck to a dealer to modify the tailgate locking mechanism. Note: This recall supersedes recall 2019-221
Recall 20194205,327 units in Canada
Other
Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.
Recall 201922163,753 units in Canada
Structure
Issue: Note: This recall is superseded by recall 2019441. Please see <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2019441">recall 2019441</a> for more information. On certain trucks equipped with a power locking tailgate, the tailgate may open while driving. If this occurs, cargo that is not secured could fall out of the truck bed and onto the road. Note: This is an expansion of recall U74 (Transport Canada recall 2018-398). Safety Risk: Cargo that falls from the truck bed could create a road hazard for others. Corrective Actions: The company will notify owners by mail and instruct them to take their truck to a dealer to modify the tailgate locking mechanism.
Reports where the owner recorded a crash, a fire, an injury or a death.
Boerne, TXFire
ELECTRICAL SYSTEM
I have a complaint that needs to be addressed. On Sept. 11 2025 I had a fire in the cab of my 2016 Ram 3500 truck while it was sitting in my drive way. It was not even running. The fire was not very big and it could have been repaired. So I called FCA and opened a case with them. They informed me that I needed to bring my truck into the closest dealership so that it could be inspected. So I then called and set up and appt for Sept. 12, 2025. I had my truck towed to the dealership and upon arrival my husband who took the truck was told to take it off the trailer. So they took it off the trailer. They informed me that a woman went to the truck, opened the door and stated “ well that’s a gonna be a total loss,” closed the door and had told them to move it to the fence line. She then stated that there was nothing that y’all could do for us and that it would cost me $350.00 to be diagnosed. At this time she already knew that I had an open case with FCA and that I was told to take it in. Upon walking to the truck when my husband opened the door and it had caught fire again. So he went and told some employees in the service dept and they ran out to the truck and disconnected the batteries. Then we were told that we needed to take it off the lot if we weren’t going to pay. So they reconnected the batteries and we put the truck back on the trailer and brought it home. The next day my truck was completely engulfed in flames along with my husbands welder which is used for our business. I called FCA back on Monday and spoke with my case manager/inspector and let them know about the two fires after the first and he stated he would be going to inspect the following day. He then asked if the truck was at the dealership and if the batteries had been disconnected by your employees. I stated no the truck is here at my home and the batteries were reconnected so that we could tow it out of the dealership since that’s what we were told to do. I have told the dealership and no response
NHTSA complaint #11693412 — an unverified report by a vehicle owner.
Boerne, TXFire
UNKNOWN OR OTHER
On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.
NHTSA complaint #11687435 — an unverified report by a vehicle owner.
Boerne, TXFire
ELECTRICAL SYSTEM
On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.
NHTSA complaint #11687435 — an unverified report by a vehicle owner.
Boerne, TXFire
ENGINE
On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.
NHTSA complaint #11687435 — an unverified report by a vehicle owner.
Somerset, NJCrash
SERVICE BRAKES
The parking brake issue per recall was supposedly done based on information from safetycar. Vehicle can not be shut off unless in park. I'm assuming a safety feature. A few times when I attempted to shut off,even though clearly in park. Truck wouldn't do so. I shifted back into gear and then back into park with foot on brake as required. Unless I have a horse trailer hooked up, I usually don't engage parking brake if on relatively flat surface. Last week I came out to find my truck still in park had rolled forward and got caught on a large boulder before potentially rolling all the way down into a creek and pond. The boulder did do undercarriage damage mostly to brackets for bumper and spoiler. When I got in truck IT WAS STILL IN PARK. Truck started without me stepping on brake as required. Then after it started,I couldn't put it into gear. Was like shifter was locked. I tried to shut it off it wouldn't shutoff until I applied brake. I started it again with foot on brake and then I was able to shift into reverse and drive. Something is definitely wrong with the park on truck. It rolls forward now a few inches when parked and shut off in park. It will start sometimes without foot on brake and sometimes not. Since it rolled and hit rock steering feels weird. Prior to vehicle rolling and the bogus drag link fix, I have gone through tires because you can't do a full alignment. Dealership claims there's no new fix. They just won't do it right. Just like park brake issue it's not fixed right. Dealerships also claim they know nothing about a new issue and another fix. There are kids around horse farm truck coming out of gear,even though it said park,could have been a fatal accident. This truck has turned into a death trap waiting to happen and Stellantis and FCA won't acknowledge. I have to pay for a fix when it's their issue. THE 67A update has cost me over $12,000 already. THIS TRUCK SHOULD BE BOUGHT BACK BEFORE SOMEONE GETS KILLED. PARK BRAKE APPLIED ALWAYS.
NHTSA complaint #11681510 — an unverified report by a vehicle owner.
at 242,000 milesHarpursville, NYCrash2 injured
AIR BAGS
The contact owned a 2016 Ram 3500. The contact stated that while driving at 35 MPH, he crashed into another vehicle waiting at a stop light. The driver-side air bag did not deploy upon impact. The other driver was taken to the hospital; however, the driver's whereabouts are unknown. The contact also sustained whiplash which he was treated for days after the accident. A police report was filed. Due to the damage, the contact's vehicle was towed to an independent tow yard where it was deemed a total loss. The contact went to the dealer and notified them about the air bag failure; they then referred him to the manufacturer. The contact filed a claim with the manufacturer and an investigator was assigned to look into the failure. The investigation determined that since the contact did not depress the brake pedal prior to the accident, the air bags did not deploy. The vehicle was destroyed. The failure mileage was approximately 242,000.
NHTSA complaint #11502345 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Brownsville, PA
WHEELS
Pursuant to a manufacturer-issued safety recall (V06) on a steering assembly component, the manufacturer's remedy permanently damaged an otherwise functioning, adjustable steering component and created a financial barrier to basic vehicle maintenance. The component, post remedy, now would have to be replaced in order to allow adjustment to put the vehicle steering system into correct alignment. Driving a vehicle without proper front end alignment can cause premature tire wear contributing to tire failure and/or pulling to the right or left contributing to a possible accident condition. The manufacturer is refusing to pay for the replacement parts/repairs that, but for the recall remedy, would be necessary.
NHTSA complaint #11757644 — an unverified report by a vehicle owner.
Brownsville, PA
STEERING
Pursuant to a manufacturer-issued safety recall (V06) on a steering assembly component, the manufacturer's remedy permanently damaged an otherwise functioning, adjustable steering component and created a financial barrier to basic vehicle maintenance. The component, post remedy, now would have to be replaced in order to allow adjustment to put the vehicle steering system into correct alignment. Driving a vehicle without proper front end alignment can cause premature tire wear contributing to tire failure and/or pulling to the right or left contributing to a possible accident condition. The manufacturer is refusing to pay for the replacement parts/repairs that, but for the recall remedy, would be necessary.
NHTSA complaint #11757644 — an unverified report by a vehicle owner.
Brownsville, PA
SUSPENSION
Pursuant to a manufacturer-issued safety recall (V06) on a steering assembly component, the manufacturer's remedy permanently damaged an otherwise functioning, adjustable steering component and created a financial barrier to basic vehicle maintenance. The component, post remedy, now would have to be replaced in order to allow adjustment to put the vehicle steering system into correct alignment. Driving a vehicle without proper front end alignment can cause premature tire wear contributing to tire failure and/or pulling to the right or left contributing to a possible accident condition. The manufacturer is refusing to pay for the replacement parts/repairs that, but for the recall remedy, would be necessary.
NHTSA complaint #11757644 — an unverified report by a vehicle owner.
at 55,526 milesSilver Spring, MD
STEERING
The contact owns a 2016 RAM 3500. The contact stated that when he took his vehicle to be aligned, he was advised that the vehicle was not able to be aligned, due to a previous recall repair where the drag link was welded unless the drag link was replaced. The manufacturer was notified of this issue. The failure mileage was approximately 55,526.
NHTSA complaint #11738082 — an unverified report by a vehicle owner.
Lake City, FL
STEERING:LINKAGES:DRAG:LINK:CONNECTION
The contact owns a 2016 Ram 3500. The contact stated that when taking the vehicle to the dealer for recall repair for a drag link failure, from a previous owner, the vehicle was misaligned and the vehicle was unable to be serviced and could not be properly aligned. The vehicle was not repaired. The manufacture was not notified of the issue. The failure mileage was unavailable.
NHTSA complaint #11737048 — an unverified report by a vehicle owner.
at 74,500 milesNewberg, OR
POWER TRAIN
The contact owns a 2016 RAM 3500. The contact stated that while her husband was driving on several occasions at various speeds, the vehicle lost power and did not accelerate as intended. The vehicle was not diagnosed or repaired. The contact stated that her husband hooked the vehicle up to a handheld diagnostic machine where codes: P003A, P006a, P0046 populated. The manufacturer was notified of the failure. The failure mileage was approximately 74,500.
NHTSA complaint #11736634 — an unverified report by a vehicle owner.
at 74,500 milesNewberg, OR
ENGINE
The contact owns a 2016 RAM 3500. The contact stated that while her husband was driving on several occasions at various speeds, the vehicle lost power and did not accelerate as intended. The vehicle was not diagnosed or repaired. The contact stated that her husband hooked the vehicle up to a handheld diagnostic machine where codes: P003A, P006a, P0046 populated. The manufacturer was notified of the failure. The failure mileage was approximately 74,500.
NHTSA complaint #11736634 — an unverified report by a vehicle owner.
at 275,000 milesBrunswick, GA
STEERING
The contact owns a 2016 Ram 3500. The contact stated that while driving approximately 70 MPH, the steering rack fractured, and the contact was no longer able to maneuver the vehicle. The contact strapped the steering wheel into place to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the steering rack needed to be replaced; however, the cause of the failure was not known. The vehicle was not repaired. Another dealer was contacted and confirmed that the steering rack needed to be replaced and assisted the contact with finding the parts to repair the vehicle. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 275,000.
NHTSA complaint #11724203 — an unverified report by a vehicle owner.
Caldwell, ID
AIR BAGS
Took vehicle to dealership for repair of heater. Once the repair was complete the dealership called to say the heater was fixed but the airbag light is now on. Once doing more testing they called back to say my steering wheel airbag harness either shorted or was crushed during the heater repair The part is no longer available and no remedy was available. I just have to take my car back compromised I refused the vehicle back and requested management get involved.
NHTSA complaint #11699554 — an unverified report by a vehicle owner.
Boerne, TXFire
ELECTRICAL SYSTEM
I have a complaint that needs to be addressed. On Sept. 11 2025 I had a fire in the cab of my 2016 Ram 3500 truck while it was sitting in my drive way. It was not even running. The fire was not very big and it could have been repaired. So I called FCA and opened a case with them. They informed me that I needed to bring my truck into the closest dealership so that it could be inspected. So I then called and set up and appt for Sept. 12, 2025. I had my truck towed to the dealership and upon arrival my husband who took the truck was told to take it off the trailer. So they took it off the trailer. They informed me that a woman went to the truck, opened the door and stated “ well that’s a gonna be a total loss,” closed the door and had told them to move it to the fence line. She then stated that there was nothing that y’all could do for us and that it would cost me $350.00 to be diagnosed. At this time she already knew that I had an open case with FCA and that I was told to take it in. Upon walking to the truck when my husband opened the door and it had caught fire again. So he went and told some employees in the service dept and they ran out to the truck and disconnected the batteries. Then we were told that we needed to take it off the lot if we weren’t going to pay. So they reconnected the batteries and we put the truck back on the trailer and brought it home. The next day my truck was completely engulfed in flames along with my husbands welder which is used for our business. I called FCA back on Monday and spoke with my case manager/inspector and let them know about the two fires after the first and he stated he would be going to inspect the following day. He then asked if the truck was at the dealership and if the batteries had been disconnected by your employees. I stated no the truck is here at my home and the batteries were reconnected so that we could tow it out of the dealership since that’s what we were told to do. I have told the dealership and no response
NHTSA complaint #11693412 — an unverified report by a vehicle owner.
Boerne, TXFire
UNKNOWN OR OTHER
On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.
NHTSA complaint #11687435 — an unverified report by a vehicle owner.
Boerne, TXFire
ELECTRICAL SYSTEM
On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.
NHTSA complaint #11687435 — an unverified report by a vehicle owner.
Boerne, TXFire
ENGINE
On Sept. 11, 2025 my truck parked in my drive way. It was parked there all night. When I opened the doors to get in smoke and flames started coming out. The center console was on fire. The next day on Sept. 12, 2025 while at the dealership to have the truck inspected it caught fire again further burning the center console, the passenger seat and the roof. The dealership told us there is nothing they could do so we had to have the truck towed back to my home. Sunday night on Sept. 14,2025, I heard a loud pop noise and when I walked outside the entire cab of the truck was engulfed in flames. We had to call the fire department and they had to come put the fire out. Each of the incidences started spontaneously when the truck was just sitting parked.
NHTSA complaint #11687435 — an unverified report by a vehicle owner.
Somerset, NJCrash
SERVICE BRAKES
The parking brake issue per recall was supposedly done based on information from safetycar. Vehicle can not be shut off unless in park. I'm assuming a safety feature. A few times when I attempted to shut off,even though clearly in park. Truck wouldn't do so. I shifted back into gear and then back into park with foot on brake as required. Unless I have a horse trailer hooked up, I usually don't engage parking brake if on relatively flat surface. Last week I came out to find my truck still in park had rolled forward and got caught on a large boulder before potentially rolling all the way down into a creek and pond. The boulder did do undercarriage damage mostly to brackets for bumper and spoiler. When I got in truck IT WAS STILL IN PARK. Truck started without me stepping on brake as required. Then after it started,I couldn't put it into gear. Was like shifter was locked. I tried to shut it off it wouldn't shutoff until I applied brake. I started it again with foot on brake and then I was able to shift into reverse and drive. Something is definitely wrong with the park on truck. It rolls forward now a few inches when parked and shut off in park. It will start sometimes without foot on brake and sometimes not. Since it rolled and hit rock steering feels weird. Prior to vehicle rolling and the bogus drag link fix, I have gone through tires because you can't do a full alignment. Dealership claims there's no new fix. They just won't do it right. Just like park brake issue it's not fixed right. Dealerships also claim they know nothing about a new issue and another fix. There are kids around horse farm truck coming out of gear,even though it said park,could have been a fatal accident. This truck has turned into a death trap waiting to happen and Stellantis and FCA won't acknowledge. I have to pay for a fix when it's their issue. THE 67A update has cost me over $12,000 already. THIS TRUCK SHOULD BE BOUGHT BACK BEFORE SOMEONE GETS KILLED. PARK BRAKE APPLIED ALWAYS.
NHTSA complaint #11681510 — an unverified report by a vehicle owner.
Odometer Fraud. The contact's husband owns a 2016 Ram 3500. The contact stated that her husband was recently interested in trading in the vehicle. While on Facebook Marketplace, a person interested in vehicle requested a Carfax report of the vehicle. Upon obtaining the Carfax report, the contact discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 167,000; however, the Carfax report discovered that back in 2022, the vehicle mileage was 370,000.
NHTSA complaint #11660502 — an unverified report by a vehicle owner.
Port Hueneme, CA
FUEL/PROPULSION SYSTEM
Def pump failed, I had to have it replaced before it degraded my travel speed to 5 mph. After spending $250 to Dodge dealer in Oxnard Service department for them to tell me exactly what it said on the truck code DEF pump needed replacing, I decided I didn't want to spend an extra $1000 for the dealer to fix it ($3900 they wanted for this job). On 11/16/22, I paid ($2865.81) to a reputable diesel mechanic to replace the pump. I was denied the reimbursement that was promised in the recall information. I need help with this! I pay $1200/ month for truck and insurance, but Ram can't reimburse me for a recall I paid out of pocket for, as promised. ABSOLUTE CROOKS! I want help with this. I see there are multiple other complaints of the same issue! HELP!
NHTSA complaint #11654914 — an unverified report by a vehicle owner.
Castle Rock, CO
UNKNOWN OR OTHER
I am writing to report an ongoing issue with my 2016 Ram 3500 (V6), related to Safety Recall V06 (NHTSA 19V-021) for the drag link, which was performed in 2020 before I purchased the vehicle two years ago. The recall "fix" involved welding the adjustable nuts on the steering linkage, rendering it non-adjustable. Since then, I have been unable to get a proper front-end alignment at any service shop. Multiple mechanics have refused to perform an alignment because the welded drag link cannot be adjusted, and they’ve stated it compromises the vehicle's steering integrity and tire wear. This is a significant safety concern. Without the ability to align the front end, the vehicle’s handling is affected, potentially leading to uneven tire wear, reduced control, or worse, a steering-related failure. I’ve contacted dealerships and Chrysler (FCA US LLC), but they insist the recall was completed and offer no further remedy, despite the fact that this weld does not allow for standard maintenance. New Ram 3500s off the assembly line come with adjustable drag links, not welded ones, which proves this was a poor fix for a safety issue. I urge the NHTSA to revisit this recall and require Chrysler to replace the defective drag link with a proper, adjustable component, rather than leaving owners like me with a substandard repair that hinders basic vehicle maintenance and safety. I purchased this truck in good faith, but this unresolved issue has made it a liability. Please investigate and address this matter before it leads to more serious consequences.
NHTSA complaint #11652119 — an unverified report by a vehicle owner.
East Aurora, NY
SERVICE BRAKES
" The Hydraulic Control Unit Chrysler part number 68143491AA failed and been replaced multiply times on my vehicle. I have the current failed part available for inspection upon request. This causes the Anti-lock braking system, Traction control system, Park Assist and Cruise Control to no longer function properly. This puts the driver and others at risk. Lights came on while the truck was not in motion and was just started. Lights first came on 9-2-24 and have been on and off since then. The problem has been reproduced by my local dealer twice both with the original part and its' replacements. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives or others. There were no Warning lamps/messaged before failure only after. These would be ABS lamp and traction control lamp plus a service ABS and electronic braking system warning message.
NHTSA complaint #11640612 — an unverified report by a vehicle owner.
East Aurora, NY
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
" The Hydraulic Control Unit Chrysler part number 68143491AA failed and been replaced multiply times on my vehicle. I have the current failed part available for inspection upon request. This causes the Anti-lock braking system, Traction control system, Park Assist and Cruise Control to no longer function properly. This puts the driver and others at risk. Lights came on while the truck was not in motion and was just started. Lights first came on 9-2-24 and have been on and off since then. The problem has been reproduced by my local dealer twice both with the original part and its' replacements. The vehicle/component has not been inspected by the manufacturer, police, insurance representatives or others. There were no Warning lamps/messaged before failure only after. These would be ABS lamp and traction control lamp plus a service ABS and electronic braking system warning message.
NHTSA complaint #11640612 — an unverified report by a vehicle owner.
Santa Ynez, CA
UNKNOWN OR OTHER
Upon shifting into reverse the rear tailgate backup camera operates intermittently causing me to loose rear visibility directly behind truck. When this occurs the Uconnect displays a fuzzy & distorted image as if there’s signal interference. Opening & closing the tailgate sometimes alleviates this issue but only temporarily.
NHTSA complaint #11635377 — an unverified report by a vehicle owner.
at 78,000 milesReno, NV
STEERING
The contact owns a 2016 Ram 3500. The contact stated that upon inspection, the tires showed excessive wear. The contact stated that the vehicle had been previously repaired under NHTSA Campaign Number: 19V021000 (STEERING); however, the recall repair failed to fix the vehicle. The contact stated that the failure persisted after the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.
NHTSA complaint #11628548 — an unverified report by a vehicle owner.
Astoria, OR
FUEL/PROPULSION SYSTEM
My def pump failed. Paid for repair. Now they have a recall for the part. I submitted a claim they denied my claim because I didn't have download 67a done before repair download wasn't available at that time. My truck is in the milage and dates required. I need help
NHTSA complaint #11618029 — an unverified report by a vehicle owner.
at 60,000 milesPflugerville, TX
ENGINE
The contact owns a 2016 Ram 3500. The contact stated while driving at an undisclosed speed and towing a horse trailer with horses inside, there was a message displayed that the vehicle would enter LIMP Mode. The contact was able to drive a short distance to the destination. The vehicle was taken to a local dealer where it remained undiagnosed and unrepaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
NHTSA complaint #11600466 — an unverified report by a vehicle owner.
Tyler, TX
ENGINE
DEF pump failed around 62500 miles. Ram sent emission recall notice 67a that states they will reimburse for costs incurred if issue was before recall. Submitted paperwork and they denied due to me replacing the part myself after buying parts from Dodge dealer. I paid $1687.44. Going to a dealer SHOULDN'T be a requirement
NHTSA complaint #11595747 — an unverified report by a vehicle owner.
Warrenton, VA
STEERING
death wobble incident in my Ram 3500. Incident occurred while pulling a 35' foot Living Quarters horse trailer weighing over 26,000 pounds on the interstate. Have major vibration, shaking, and thumping sound in truck which gets worse the faster I accelerate. Chrysler needs to issue a recall on this issue get it resolved. See that this has already been report to NHTSA. February 24, 2024 NHTSA ID NUMBER: 11573822 Components: STEERING, SUSPENSION
NHTSA complaint #11590290 — an unverified report by a vehicle owner.