2022 RAM 3500 problems

STEERING

The contact owns a 2022 Ram Promaster 3500. The contact stated that while driving approximately 30 MPH while making a left turn, the steering wheel suddenly jerked to the left and the right. The EPS warning light illuminated. In addition, the contact stated that while in reverse, the steering wheel jerked and became firm. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, while driving at various speeds and making a left or right turn, the brakes unintendedly activated while the accelerator pedal was depressed. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,169.

NHTSA complaint #11761284 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2022 Ram Promaster 3500. The contact stated that while driving approximately 30 MPH while making a left turn, the steering wheel suddenly jerked to the left and the right. The EPS warning light illuminated. In addition, the contact stated that while in reverse, the steering wheel jerked and became firm. The local dealer was not contacted. The vehicle was not diagnosed or repaired. Additionally, while driving at various speeds and making a left or right turn, the brakes unintendedly activated while the accelerator pedal was depressed. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,169.

NHTSA complaint #11761284 — an unverified report by a vehicle owner.

STEERING

Drag link snapped off on the passenger steering knuckle

NHTSA complaint #11754303 — an unverified report by a vehicle owner.

POWER TRAIN

Loss of transmission due to Aisin K1 Clutch / Input Shaft failure.

NHTSA complaint #11752725 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2022 Ram 3500. The contact stated that while parking the vehicle, the contact unhooked the camper that was being towed and shifted the vehicle to drive(D) but the vehicle failed to move forward or backwards while in reverse(R). The contact associated the failure with NHTSA Action Number: PE24009 (Power Train). The vehicle was towed to the dealer and was diagnosed with transmission failure. The vehicle was repaired; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000.

NHTSA complaint #11752325 — an unverified report by a vehicle owner.

POWER TRAIN

While travelling in Southern California, I came to a stop to enter I8 on ramp. When I tried to start down the on ramp the truck didn’t want to move and a check engine light came on. The truck went into limp mode so would travel slowly along. I called Mango Auto who could diagnose it the following morning. I did not make it to the shop before the transmission failed completely and the truck wouldn’t move leaving me in traffic in a dangerous spot. Eventually I was towed to the shop in Yuma AZ. They diagnosed it as a complete transmission failure requiring a $10,000 replacement. FCA has issued an extended warranty, but my mileage is 16700 miles over. FCA has a technical bulletin on the issue with the Austin transmission, but has not but should have issued a recall. This failure To issue a recall left me stuck in a dangerous situation and could have resulted in a crash.

NHTSA complaint #11732046 — an unverified report by a vehicle owner.

ENGINE AND ENGINE COOLING

The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the engine made abnormal knocking and ticking sounds. The knocking and ticking sounds became louder while accelerating. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the piston had ingested the grid heater nut. The mechanic replaced the piston, cylinder head assembly, gaskets, rod, gasket intake, Hamilton flat tappet conversion kit, and XDP grid heater. The manufacturer was made aware of the failure. The failure mileage was 88,745.

NHTSA complaint #11731385 — an unverified report by a vehicle owner.

POWER TRAIN:AUTOMATIC TRANSMISSION

Vehicle lost drive via the transmission when it disengaged unexpectedly. Known issue that Stellantis classifies under "Customer Satisfaction Notice" instead of a recall. There are many examples of recalls issued by other manufacturers related to loss of drive via the transmission, so why is this being treated as a notice of inconvenience versus a safety issue? Issue is being addressed via a Technical Service Bulletin where units that fail are repaired after the fact versus proactively inspected and replaced.

NHTSA complaint #11730205 — an unverified report by a vehicle owner.

POWER TRAIN

Vehicle lost drive via the transmission when it disengaged unexpectedly. Known issue that Stellantis classifies under "Customer Satisfaction Notice" instead of a recall. There are many examples of recalls issued by other manufacturers related to loss of drive via the transmission, so why is this being treated as a notice of inconvenience versus a safety issue? Issue is being addressed via a Technical Service Bulletin where units that fail are repaired after the fact versus proactively inspected and replaced.

NHTSA complaint #11730205 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

The center infotainment stack screen refused to power up when starting the vehicle. The radio and hvac functions worked, but the screen would not turn on preventing the backup camera from functioning. Restarting the system twice and restarting the vehicle failed to get the system to function. Upon restart several hours later all systems appear to function normally. A video is available of the failure.

NHTSA complaint #11729117 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The center infotainment stack screen refused to power up when starting the vehicle. The radio and hvac functions worked, but the screen would not turn on preventing the backup camera from functioning. Restarting the system twice and restarting the vehicle failed to get the system to function. Upon restart several hours later all systems appear to function normally. A video is available of the failure.

NHTSA complaint #11729117 — an unverified report by a vehicle owner.

ENGINE

### **NHTSA Complaint Statement of Facts** **RE: Recall Y43 (NHTSA Campaign 22V-406) – Failure of Recall Remedy** **Summary:** The manufacturer (Stellantis/FCA) is refusing to provide a complete and effective remedy for **Recall Y43**. My 2022 Ram 3500 was manufactured without the **Particulate Matter (PM) Sensor**, a defect officially acknowledged in Recall Y43. This factory omission has caused terminal blockage of the **Diesel Particulate Filter (DPF)**—a specific consequential failure documented in the manufacturer's own recall filing. **Technical Argument:** 1. **Causal Link:** The official Y43 recall notice states: *"The PM sensor... may not have been installed... This could increase vehicle emissions and **block the diesel particulate filter**."* My vehicle currently suffers from the exact "blocked DPF" condition described. 2. **Ineffective Remedy:** Stellantis has offered to install the missing sensor (the Y43 part) but refuses to replace the ruined DPF. Installing a sensor on a filter already terminally blocked due to the sensor's absence is not an "effective remedy" under the **National Traffic and Motor Vehicle Safety Act**. 3. **Warranty Admission:** Per **TSB 09-014-22 (X97)**, the manufacturer has issued a 1-year unlimited mile warranty extension for the DPF specifically for vehicles affected by Y43. Refusing to replace a filter that failed *before* the recall was performed is an attempt to circumvent this warranty obligation. **Safety Risk:** The vehicle is currently in "Limp Mode" with a "Filter Full - Power Reduced" message. This creates an unreasonable safety risk of **stalling or loss of power** while operating on public highways, a condition explicitly mentioned in the Y43 safety report as increasing the risk of an accident. I am seeking an order for the manufacturer to replace the DPF as part of the Y43 recall remedy at no cost to the consumer. The manufacturer’s Case Manager has denied the claim and refused further communication

NHTSA complaint #11726519 — an unverified report by a vehicle owner.

ENGINE

Valvetrain No Yes Yes No

NHTSA complaint #11724445 — an unverified report by a vehicle owner.

ENGINE

I own this truck and have had issues with the exhaust regeneration process for about 6 months. I have taken it to the dealer 3 times and they have done diagnostics and replaced the diesel particulate filter, but the issue continues to happen. They have now told me that the system is not reparable and they don't have support from RAM manufacturer to troubleshoot and repair this issue. They have multiple customers with the same issue with the diesel exhaust system not operating properly, hampering the engine performance, damaging the engine and exhaust system, polluting from the exhaust discharge. This is a widely known issue with the 2022 Ram 3500 from other owners, yet RAM refuses to properly address the issue. They advertise their trucks with certain horsepower and output specs, which aren't accurate due to their faulty exhaust systems. Consumers are now completely removing the factoring exhaust systems because they damage the engines and cost thousands of dollars to attempt to repair, which many times never work. This needs to be addressed with RAM and recalls put in place to address the failures with their exhaust systems. My truck has 28,000 miles on it, 3 years old, and is not operable. The dealer has had 3 attempts to repair this and is now turning me away. Please help! Thank you

NHTSA complaint #11722490 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I own this truck and have had issues with the exhaust regeneration process for about 6 months. I have taken it to the dealer 3 times and they have done diagnostics and replaced the diesel particulate filter, but the issue continues to happen. They have now told me that the system is not reparable and they don't have support from RAM manufacturer to troubleshoot and repair this issue. They have multiple customers with the same issue with the diesel exhaust system not operating properly, hampering the engine performance, damaging the engine and exhaust system, polluting from the exhaust discharge. This is a widely known issue with the 2022 Ram 3500 from other owners, yet RAM refuses to properly address the issue. They advertise their trucks with certain horsepower and output specs, which aren't accurate due to their faulty exhaust systems. Consumers are now completely removing the factoring exhaust systems because they damage the engines and cost thousands of dollars to attempt to repair, which many times never work. This needs to be addressed with RAM and recalls put in place to address the failures with their exhaust systems. My truck has 28,000 miles on it, 3 years old, and is not operable. The dealer has had 3 attempts to repair this and is now turning me away. Please help! Thank you

NHTSA complaint #11722490 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2022 Ram 3500. The contact stated that while driving approximately 10-15 MPH, there was an abnormal rattling sound coming from the vehicle. The engine warning light was illuminated. The local dealer was contacted, and it was determined that the grid heater bolt had melted and fallen into the engine. The vehicle was repaired after two months due to the piston being on backorder. The manufacturer was contacted, but no additional assistance was provided. The approximate failure mileage was 35,000. The VIN was not available.

NHTSA complaint #11721728 — an unverified report by a vehicle owner.

POWER TRAIN

I have had the seal between the transmission and transfer case replaced 3 times due to leaking since new and after each repair within miles of each repair and all prior to the vehicle reaching 50,000 miles. The last time it was repaired at 65,000 miles they decided to replace the transmission with a new transmission - it also leaked between the transmission and transfer case within 1 day and less than 100 miles.

NHTSA complaint #11712395 — an unverified report by a vehicle owner.

VEHICLE SPEED CONTROL

Every month I am receiving a check engine light for abs / traction control / failure. Dealer states HPU unit is bad, however I noticed all the fuses in the fuse box were loose. I pushed them in to reseat and the error cleared. This happens monthly. This last time happened during a snow storm and disabled abs.

NHTSA complaint #11710526 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Every month I am receiving a check engine light for abs / traction control / failure. Dealer states HPU unit is bad, however I noticed all the fuses in the fuse box were loose. I pushed them in to reseat and the error cleared. This happens monthly. This last time happened during a snow storm and disabled abs.

NHTSA complaint #11710526 — an unverified report by a vehicle owner.

SERVICE BRAKES

Every month I am receiving a check engine light for abs / traction control / failure. Dealer states HPU unit is bad, however I noticed all the fuses in the fuse box were loose. I pushed them in to reseat and the error cleared. This happens monthly. This last time happened during a snow storm and disabled abs.

NHTSA complaint #11710526 — an unverified report by a vehicle owner.