FaultScore

Toyota Matrix body problems

37 of the 1,422 complaints filed about the Toyota Matrix are about the body and structure — 3% of everything owners reported. The worst model year for it is 2003.

37

Complaints

3%

Share of all complaints

2

Crashes

0

Fires

Body & Structure complaints by model year

2003 Matrix 12 32.4%

Median failure at 8,000 miles

2004 Matrix 8 21.6%

Median failure at 35,009 miles

2005 Matrix 4 10.8%

Median failure at 19,000 miles

2006 Matrix 4 10.8%

Median failure at 18,500 miles

2007 Matrix 4 10.8%

Median failure at 46,000 miles

2008 Matrix 1 2.7%
2009 Matrix 3 8.1%

Median failure at 11,250 miles

2010 Matrix 1 2.7%

Median failure at 1 miles

What owners said

2007 Toyota Matrix at 130,000 miles Augusta, GA 1 injured

STRUCTURE:BODY:DOOR

TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. WHILE ATTEMPTING TO OPEN THE REAR DRIVER'S DOOR, THE EXTERIOR DOOR HANDLE DETACHED. THE VEHICLE WAS TAKEN TO MILTON RUBEN AUTO GROUP (3514 WASHINGTON RD, AUGUSTA, GA 30907) WHERE IT WAS DIAGNOSED THAT THE HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. SEVERAL MONTHS LATER, WHILE ATTEMPTING TO ENTER THE VEHICLE, THE FRONT DRIVER'S DOOR HANDLE SHATTERED, CAUSING LACERATIONS TO THE DRIVER'S HAND. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 130,000. *TT THE CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED.

NHTSA complaint #11065803 — an unverified report by a vehicle owner.

2004 Toyota Matrix Mariposa, CA

STRUCTURE:BODY

TAKATA RECALL. I'VE BEEN RECEIVING RECALL NOTICES FOR THIS VEHICLE FOR YEARS. I HAVE BEEN ATTEMPTING TO HAVE THREE ISSUES RESOLVED, ONLY ONE OF WHICH IS THE TAKATA AIRBAG PROBLEM. I HAVE ATTEMPTED TO MAKE AN APPOINTMENT FOR THE REPAIRS AT THE NEAREST TOYOTA DEALER TO ME (ABOUT A 2.5 HOUR-RT DRIVE FROM MY HOME) FOR THE PAST YEAR+, BUT I AM REPEATEDLY TOLD THAT THEY ARE AWAITING THE PART(S) FOR THE TAKATA AIRBAG REPAIR. TO MAKE THINGS WORSE, I CONSTANTLY RECEIVE FLYERS FROM TOYOTA URGING ME TO HAVE THE REPAIRS DONE ASAP. I WOULD LIKE TO. BUT APPARENTLY, TOYOTA IS HAVING PROBLEMS GETTING THE PARTS TO THEIR DEALERSHIPS. IN THE MEANWHILE, I'M DRIVING A POTENTIALLY DANGEROUS CAR.

NHTSA complaint #11018686 — an unverified report by a vehicle owner.

2007 Toyota Matrix Seffner, FL

STRUCTURE:BODY

IN FEBRUARY 2015, WITHIN ONE WEEK, THREE OF THE FOUR EXTERIOR DOOR HANDLES HAVE BROKEN IN HALF! IS THIS HAPPENING TO OTHERS? HOW DO I GET THIS REPAIRED?

NHTSA complaint #10714176 — an unverified report by a vehicle owner.

2004 Toyota Matrix at 98,000 miles Tampa, FL

STRUCTURE:BODY

METAL PART THAT WINDOW REGULATOR ATTACHES TO CAME LOOSE FROM DRIVER WINDOW. TOYOTA CLAIM THAT THEY REPLACED THE BOLT THAT PASSES THROUGH THE METAL PART THAT CAME DETACHED, AND REFUSE TO REPAIR THE PROBLEM. THIS FAILURE RESULTS IN THE SAME ISSUE UNDERLYING THE RECALL FOR THE BOLT REPLACEMENT.

NHTSA complaint #10659134 — an unverified report by a vehicle owner.

2009 Toyota Matrix Vista, CA

STRUCTURE

2009 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO SAFETY AND OPERATIONAL ISSUES WITH VEHICLE AND SEEKS TO RETURN VEHICLE FOR REFUND OF THE PURCHASE PRICE. *SMD THE CONSUMER STATED SHE HAS EXPERIENCED SEVERAL NEAR ACCIDENTS BECAUSE OF THE INABILITY TO SEE ONCOMING VEHICLES APPROACHING FROM THE LEFT AND TRAFFIC (PARTICULARLY PEDESTRIAN TRAFFIC) BLOCKED COMPLETELY FROM HER VIEW ON THE RIGHT BY THE LARGE SIDE MIRRORS. ADDITIONALLY, BACKING UP AND DETECTING APPROACHING VEHICLES FROM BEHIND CREATED AN ISSUE, BECAUSE THE PILLARS BY THE REAR WINDOW BLOCKED HER VIEW. IN ADDITION, THE VEHICLE MADE A GRINDING SOUND WHILE IDLING, AND THE UNDER MOUNT SOUNDED AS THOUGH THERE WAS A METAL GRINDING ON METAL.

NHTSA complaint #10497482 — an unverified report by a vehicle owner.

2010 Toyota Matrix at 1 miles Sierra Madre, CA

STRUCTURE:BODY

TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. THE CONTACT STATED THAT THE MOLDING AROUND THE DRIVER'S SIDE DOOR FRAME SLOWLY BECAME DETACHED FROM THE VEHICLE, LEAVING THE JAGGED METAL CLIPS EXPOSED. THE VEHICLE WAS TAKING TO THE DEALER TWICE FOR THE MOLDING TO BE RE ATTACHED HOWEVER, THE FAILURE CONTINUED TO RECUR. THE CONTACT WAS INFORMED BY THE DEALER THAT HE NEEDED TO ADJUST HOW HE ENTERED THE VEHICLE AND THAT THE ONLY THING THAT COULD BE DONE WAS TO JUST RE-ATTACH THE MOLDING WHENEVER IT CAME UNDONE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 1 AND THE CURRENT MILEAGE WAS 12,050.

NHTSA complaint #10471194 — an unverified report by a vehicle owner.

2009 Toyota Matrix at 20,000 miles Kennesaw, GA

STRUCTURE

I HAVE A 2009 TOYOTA MATRIX AND IT CONTINUES TO HAVE ISSUES. TOYOTA HAS NEVER SENT NOTIFICATION OF RECALLS AND THIS CAR HAS A FEW. WHEN I BRING IT UP TO THE DEALER THEY ACT AS IF I HAVE NO IDEA WHAT I AM TALKING ABOUT. MY TIRES NEED REPLACEMENT AT 20,000 MILES AND THE BRAKES GRIND WHEN STOPPING EVEN AFTER THEY WERE REPLACED AT THE DEALERS EXPENSE AFTER THEY TOLD ME THERE WAS NOTHING WRONG WITH THEM TWICE! I HAD TO GO BACK TO THE DEALER 3 TIMES AS THE PARTS PEOPLE SENT THE WRONG PARTS TWICE!! THE TIRE WARNING LIGHT IS CONSTANTLY COMING ON EVEN THOUGH I HAVE HAD IT TO THE DEALERSHIP 3 TIMES AND THEY TELL ME NOTHING IS WRONG. I AM TOLD THAT THE CHANGE IN TEMPERATURE MAKES THE LIGHT COME ON. I AM TO THE POINT I AM GOING TO REPLACE THE TIRES AND BE DONE WITH IT. THE LAST THING I NEED IS A TIRE BLOW OUT ON THE INTERSTATE. THE ENGINE GETS SLUGGISH AND BOGS DOWN WHILE ON THE INTERSTATE AND THE INTERIOR FEATURES KEEP HAVING TO BE SLAMMED BACK INTO PLACE BECAUSE THEY COME OUT OF PLACE. I WAS TOLD BY A SALESMAN AT A CAR SHOW THAT IT HAPPENS WITH THE MATRIXS AND THEY DON'T KNOW WHY. EACH TRIP TO THE DEALERSHIP I AM TREATED AS A WOMAN WHO KNOWS NOTHING ABOUT CARS. MY FATHER IS A MECHANIC AND I KNOW MY WAY AROUND A CAR. COBB COUNTY TOYOTA IN KENNESAW, GEORGIA IS THE WORST DEALERSHIP. I AM GOING TO TRY ANOTHER DEALERSHIP OR JUST HEAD TO AN INDEPENDENT. I SAVED FOR 2 YEARS TO BUY IT AND NOW I FEEL VERY UPSET THAT TOYOTA CARES SO LITTLE ABOUT THE CUSTOMER. I UNDERSTAND THERE ARE A FEW MORE RECALLS OUT ON THE 2009 MATRIX, YET I HAVEN'T BEEN NOTIFIED OF THEM BY TOYOTA. WHEN I BROUGHT UP THE NEW RECALLS TO THE DEALER HE LOOKED SHOCKED AND TRIED TO TELL ME THAT WASN'T TRUE. WHY ARE NEW TOYOTA BUYERS GETTING FREE SERVICE WHEN OUR CARS ARE THE PROBLEM. I'M GOING BACK TO HONDA! TOYOTA USE TO BE GREAT. THE PRESIDENT OF THE COMPANY SHOULD BE ASHAMED AND COMMIT SEPPUKU OR AT LEAST PROVIDE CURRENT OWNERS FREE SERVICE TOO.

NHTSA complaint #10375423 — an unverified report by a vehicle owner.

2007 Toyota Matrix at 24,599 miles Catonsville, MD

STRUCTURE:FRAME AND MEMBERS

I DRIVE A 2007 TOYOTA MATRIX. WHILE DRIVING DOWN THE ROAD, SOMETHING CAME LOOSE AND A LOUD RATTLE/BANGING WAS PRESENT. I DROVE TO THE NEAREST TOYOTA DEALERSHIP AND LEFT IT THERE OVERNIGHT. THE GAS TANK STRAP WAS BROKEN THUS CAUSING THE FUEL TANK TO HANG DOWN. THE DEALERSHIP ALLEGES THAT I MUST'VE HIT SOMETHING FOR THIS TO OCCUR. I AM THE SOLE DRIVER OF THIS VEHICLE AND I DID NOT HIT ANYTHING WITH THIS CAR. TOYOTA WOULD NOT COVER THIS REPAIR UNDER WARRANTY. I PAID TO HAVE THE PART REPLACED. THE DEALERSHIP KEPT THE OLD PART.

NHTSA complaint #10347995 — an unverified report by a vehicle owner.

2006 Toyota Matrix at 24,195 miles Columbus, OH

STRUCTURE:FRAME AND MEMBERS

2006 TOYOTA MATRIX: REAR WHEELS OUT OF ALIGNMENT, RESULTING IN EXCESSIVE, IRREGULAR WEAR ON TIRES. RUINED AFTER ONLY 24,000 MILES. TOYOTA TECHNICAL REPRESENTATIVE INFORMED ME THAT THE NON-ADJUSTABLE REAR AXLE IS "SELF ALIGNING". IF SO, MY TIRES WOULD NOT HAVE BEEN RUINED. OTHER ALIGNMENT SPECIALISTS CONFIRMED PROBLEM WITH TOYOTA COROLLA FRAME. THIS COULD LEAD TO TIRE BLOW-OUT AND ACCIDENTS. SHOULD BE INVESTIGATED.

NHTSA complaint #10346348 — an unverified report by a vehicle owner.

2008 Toyota Matrix East Lansing, MI

STRUCTURE

2008 TOYOTA MATRIX. CONSUMER STATES PROBLEM WITH DESIGN OR MANUFACTURER FLAW. CONSUMER SEEKS REPAIR COST*TGW WHILE DRIVING, THERE WAS A SUCCESSION OF LOUD NOISES FOLLOWED BY A HUGE BANG. AT THE SAME TIME, THE VEHICLE PULLED TO THE RIGHT AND ROLLED OFF THE ROAD INTO SOME BUSHES BEFORE COMING TO A STOP. WHEN THE CONSUMERS WIFE EXITED THE VEHICLE, SHE DISCOVERED A LONG PIECE OF BLACK PLASTIC A FOOT WIDE LYING BEHIND THE VEHICLE. NOT KNOWING WHAT IT WAS, SHE PLACED IT IN THE BACK OF THE VEHICLE AND DROVE HOME. THE CONSUMER IDENTIFIED THE LARGE PIECE OF PLASTIC AS THE LINING FROM THE RIGHT FRONT WHEEL WELL WHICH HAD BEEN TORN COMPLETELY AWAY AND WAS THEN RUN OVER BY THE VEHICLE. THE CONSUMER ARGUED THAT THE FLIMSY CLIP HOLDING THE LEAD EDGE OF THE LINER TO THE BODY HAD FAILED, WHICH ALLOWED AIR TO GET UNDER THE LINER WHICH PEELED ALL THE WAY OFF AFTER BECOMING ENTANGLED WITH THE TIRE.

NHTSA complaint #10331713 — an unverified report by a vehicle owner.

2007 Toyota Matrix at 46,000 miles Pittsgrove, NJ

STRUCTURE:BODY:HATCHBACK/LIFTGATE

I WORK OUT OF A 2007 TOYOTA MATRIX. THE HATCHBACK LID IS USED QUITE OFTEN. THE LID HAS BEEN GOING UP SLOWER AND LESS HIGH OVER THE PAST FEW MONTHS. THIS WEEK I OPENED THE LID AND THE GAS STRUTS FAILED. I COULD HAVE HAD MY HEAD TAKEN OFF IF I WAS LEANING INSIDE THE VEHICLE. IS IT NORMAL FOR THE STRUTS TO FAIL SO QUICKLY? SHOULDN'T THERE BE A SAFETY TO KEEP IT FROM FALLING ON SOMEONE? MY DEALER SAID HE NEVER HAD THIS COMPLAINT BEFORE BUT I HAVE A 2006 TOYOTA SIENNA THAT HAD A RECALL OF IT'S POWER GAS STRUTS DUE TO PREMATURE FAILURE.

NHTSA complaint #10324423 — an unverified report by a vehicle owner.

2005 Toyota Matrix Indianapolis, IN

STRUCTURE:FRAME AND MEMBERS

1) I TOOK MY 05 TOYOTA MATRIX INTO THE DEALERSHIP FOR A 60,000 MILE CHECK UP. I HAD PURCHASED THE 100,000 MILE WARRANTY WHEN THE VEHICLE WAS BOUGHT. I WAS BILLED $700.00, AND TOOK THE VEHICLE HOME. 2) I TOOK THE VEHICLE ON THE INTERSTAT TO WORK AND NOTICED A VERY BAD 'SHIMMY', AND THE VEHICLE DRIFTED TO THE LEFT. A DEFINITE ALIGNMENT PROBLEM. I WAS VERY UPSET AT SPENDING $700, TO HAVE THE VEHICLE RETURNED IS WORSE CONDITION THAN WHEN I TOOK IT IN. FOR THE CHECK UP. I TOOK THE VEHICLE BACK TO THE DEALERSHIP. THEY TOLD ME THEY "ADJUSTED" THE ALIGNMENT, AND RETURNED THE CAR TO ME. I TOOK THE VEHICLE ON THE INTERSTATE AND FOUND I HAD THE SAME PROBLEMS. I TOOK THE VEHICLE BACK THE NEXT DAY TO THE DEALERSHIP. THE DELERSHIP TOLD ME THAT 'CENTERING RINGS' WERE NOT PUT ON THE RIMS INSTALLED ON THE VEHICLE. I HAD CENTERING RINGS PUT ON THE VEHICLE, AND TOOK IT BACK TO THE DEALERSHIP FOR THE PROBLEMS TO BE FIXED. THEY RETURNED THE VEHICLE THE NEXT DAY. I TOOK THE VEHICLE ON THE INTERSATE AND FOUND I HAD THE SAME PROBLEMS. I RETURNED THE VEHICLE THE NEXT DAY. I INFORMED THE DEALERSHIP THAT I WENT ON-LINE AND FOUND OTHERS WHO HAVE HAD THE SAME PROBLEMS. IT WAS SUGGESTED THAT A 'SHIM KIT'COULD HELP. THE DELALERSHIP TOLD ME I HAD THE 'WRONG' TIRES ON THE VEHICLE, ALTHOUGH THEY WERE VIRTUALLY NEW. THEY SAID I NEEDED "DIRECTIONAL" TIRES. I PURCHASED AND INSTALLED NEW DIRECTIONAL TIRES. I TOOK THE VEHICLE BACK TO THE DEALERSHIP. THE DEALERSHIP INSTALLED A SHIM KIT, WHICH HELPED BUT DID NOT SOLVE THE PROBLEMS. THEY TOLD ME THAT THEY DID ALL THEY COULD DO. THEY DID NOT LIST THE SHIM KIT ON THEIR REPAIR PAPERWORK FOR THE VEHICLE. I HAD NO PROBLEM WITH THE VEHICLE BEFORE TAKING IT IN FOR THE CHECKUP. THIS IS EVIDENTLY A MANUFACTURING DEFECT, WHICH A 'QUICK FIX' WAS DONE AT THE TIMEOF MANUFACTURE. IT DID NOT ELIMINATE THE PROBLEM. IT ONLY "HID" THE PROBLEM. MY VEHICLE STILL HAS A SHIMMY AND ALIGNMENT PROBLEMS.

NHTSA complaint #10308378 — an unverified report by a vehicle owner.

2006 Toyota Matrix at 21,500 miles LAS Cruces, NM

STRUCTURE:FRAME AND MEMBERS

MY 2006 TOYOTA MATRIX HAS DEVELOPED EXTREME CUPPING OF THE TIRES AT 21, 000 MILES DESPITE REGULAR ROTATIONS AT 5,000, 10,186, AND 14,722 MILES. I HAD BEGUN TO NOTICE A CHANGE IN THE SOUND OF THE TIRES AT 21,500 MILES. MY MECHANIC REFUSED TO ROTATE THE TIRES AT 21,981 MILES SAYING SOMETHING WAS WRONG WITH THE STRUTS THUS CAUSING EXTREME WEAR ON THE TIRES. I WENT TO THE LAS CRUCES TOYOTA IN NEW MEXICO WHERE I PURCHASED THE CAR BUT THEY SAID NOTHING WAS WRONG AND REFUSED TO REPLACE STRUTS OR PROVIDE NEW TIRES. MANY COMPLAINTS ABOUT THIS PROBLEM RELATED TO THE TOYOTA MATRIX HAS BEEN POSTED ON THE CONSUMER REVIEW SITE FOR EDMUNDS.COM. TOYOTA REFUSES TO ADDRESS THE PROBLEM.

NHTSA complaint #10279063 — an unverified report by a vehicle owner.

2005 Toyota Matrix at 25,200 miles Arlington, VA

STRUCTURE

FAILURE OF RETENTION SYSTEM FOR FRONT RIGHT INNER FENDER/SHIELD. THERE IS ONLY ONE RETENTION POINT AT FRONT (ON BUMPER). WHEN FAILS, SHIELD/INNER FENDER BEHIND FRONT BUMPER DRAGS ON GROUND. HOLE FOR RETENTION PIN HAS ONLY ABOUT 1/4 INCH OF MATERIAL TO REAR OF HOLE - THE PLASTIC SPLITS. DID NOT SPLIT IN RESPONSE TO HITTING ANYTHING - CAR WAS SITTING IN DRIVEWAY WHEN FAILED. WHEN TOOK TO DEALER (STILL UNDER WARRANTY), OFFERED CHOICE OF CABLE TIE REPAIR (FREE) OR REPLACEMENT OF ENTIRE INNER FENDER ASSEMBLY ($211). CHOSE CABLE TIE, ALTHOUGH DEALER ALSO LEFT ROPE REPAIR I HAD INSTALLED TO HOLD UNTIL GETTING TO DEALER. DEALER INDICATED ROPE SHOULD STAY - HARDLY A REAL REPAIR. LEFT SIDE FAILED PREVIOUSLY - HAD TO PERSONALLY REPLACE RETENTION PIECES. DEALER SERVICE REP INDICATED THAT THEY SEE A NUMBER OF MATRIX XR AND XRS MODELS WITH SAME PROBLEM, DUE TO GROUND EFFECTS INSTALLED ON THOSE MODELS. SEEMS TO STRONGLY IMPLY A DESIGN DEFECT.

NHTSA complaint #10268168 — an unverified report by a vehicle owner.

2004 Toyota Matrix at 96,557 miles North Aurora, IL

STRUCTURE:BODY:HOOD

I WAS DRIVING ON INTERSTATE 88 AT ABOUT 70 MPH AND AT MILE MARKER 117 THE HOOD OF MY CAR FLEW OPEN AND SHATTERED MY WINDSHIELD. I WAS STUCK IN THE FAST LANE OF TRAFFIC BECAUSE I WAS IN A CONSTRUCTION ZONE AND THE SHOULDERS WERE BLOCKED OFF. I HAD NOWHERE TO GO, AND IT WAS A VERY SCARY SITUATION. THE HOOD LATCH HAS NEVER FAILED BEFORE, AND THE LAST TIME I HAD MY HOOD OPEN WAS WHEN I HAD MY OIL CHANGED ABOUT TWO MONTHS BEFORE. I HAD DRIVEN ON THE INTERSTATE MANY TIMES SINCE THEN, AND THE HOOD WAS SECURELY LATCHED. I REPORTED MY DAMAGES TO MY INSURANCE COMPANY, AND THE HOOD, WINDSHIELD, ROOF AND GRILL OF MY CAR WERE REPLACED, TOTALING $4,800 IN DAMAGES.

NHTSA complaint #10265091 — an unverified report by a vehicle owner.

2009 Toyota Matrix at 2,500 miles LAS Vegas, NV Crash

STRUCTURE:BODY:BUMPERS

AS A OWNER OF A BRAND NEW 2009 TOYOTA MATRIX, I WAS RECENTLY HIT BY A BICYCLE RIDER RIDING HIS BIKE IN A OPPOSITE DIRECTION ON A SIDE WALK. HE HIT MY FRONT BUMPER AND THE BUMPER WAS SLIGHTLY DAMAGED. THE BIKE RIDER HAD MINOR INJURIES. THE POLICE ISSUED THE RIDER A CITATION FOR RIDING HIS BIKE IN THE WRONG DIRECTION. I WENT TO A LOCAL CERTIFIED AUTO REPAIR SHOP AND GOT MY FRONT BUMPER REPAIRED INCLUDING A PAINT FINISH. THE COST CAME OUT TO BE $500 FOR THIS VERY MINOR DAMAGE. WHY? IT TURNED OUT TO BE SO COSTLY ? BECAUSE NOWADAYS ALL THE BUMPERS--FRONT & REAR ARE BEING MADE OUT PLASTIC BY AUTO MANUFACTURERS TO CUT COST. IF THE BUMPERS WERE TO BE MADE FROM STEEL, I WOULDN'T HAVE TO PAY FOR ANY DAMAGE COST FOR ANY MINOR IMPACT. MY QUESTION TO YOU: WHAT HAPPENED TO YOUR OLD REGULATION 10 M.P.H. IMPACT TO BUMPERS TO BE FREE OF ANY DAMAGE? DID YOU CAVE IN TO THE BIG BROTHERS --AUTO MANUFACTURERS, AND YET, THE AMERICAN CONSUMERS ARE BEING SHAFTED FOR HIGH COST OF REPAIRING THE CAR. WHY DON'T YOU FORCE THE AUTO MANUFACTURERS TO MAKE ALL BUMPERS OUT OF STEEL? THE FACT IS THE STEEL MILL HAVE ALREADY DEVELOPED THE STEEL MATERIAL WHICH IS VERY COMPARABLE TO PLASTIC TO BE LIGHTER, STRONGER AND CAN BE FORMED INTO BUMPERS VERY EASILY. PLEASE INVESTIGATE AND FORCE THE AUTO MANUFACTURERS TO COMPLY 10 M.P.H IMPACT REGULATION. THANK YOU! *TR UPDATED 09/24/08.

NHTSA complaint #10241952 — an unverified report by a vehicle owner.

2006 Toyota Matrix at 15,000 miles Dexter, MO

STRUCTURE:FRAME AND MEMBERS

I HAVE ABOUT 15500 MILES ON A 2006 TOYOTA MATRIX THAT HAS ABNORMAL TIRE WEAR. THE HEAD SERVICE MECHANIC EXPLAINED TO ME THAT MY CAR HAD TO LIGHT OF A REAR END AND THAT THE TIRES BOUNCE AROUND AND CREATE ABNORMAL WEAR. HE STATED THAT IT WOULD ONLY MAKE IT WORSE TO ROTATE THEM TO THE FRONT. I HAVE VIBRATION AND TWO RUINED TIRES. TOYOTA ANSWERS THAT IT IS A TIRE ISSUE AND TO TAKE IT UP WITH THE MANUFACTURER. THE MANUFACTURER STATES THEY ARE NOT RESPONSIBLE FOR TIRE WEAR. EVERY TIRE INSTALLER AND MECHANIC KNOW ABOUT THE FLAW IN THESE CARS BUT TOYOTA DOES NOT TAKE RESPONSIBILITY FOR THIS DESIGN ERROR.

NHTSA complaint #10235821 — an unverified report by a vehicle owner.

2004 Toyota Matrix Pompano Beach, FL 2 injured

STRUCTURE:BODY:DOOR

2004 TOYOTA MATRIX - WINDOWS, DOOR HANDLES AND SURGING ELECTRIC WINDOWS RATTLE, GRIND AND POP. DEALER COULD NOT ADDRESS PROBLEM. EVENTUALLY THE WINDOW FELL OUT. ENGINE SURGES WHILE STOPPED AT LIGHT OR IN TRAFFIC. DEALER COULD NOT ADDRESS PROBLEM. THE DOOR HANDLES HAVE A "METALLIC" FINISH THAT PEELS AWAY. OCCUPANTS HAVE CUT THEIR FINGERS ON THE EDGE OF METAL/PLASTIC THAT WAS COMING AWAY. EVENTUALLY GOT WORSE TO WHERE YOU COULD SEE THE WHITE PLASTIC HANDLE UNDERNEATH SO I PEELED AWAY THE REMAINING SHARP EDGES AND CAUTION OCCUPANTS. DEALER OFFERED TO REPAIR AT MY EXPENSE. CONTACTED THE TOYOTA CUSTOMER SERVICE EXPERIENCE CENTER AND WAS REFERRED BACK TO A DEALER.

NHTSA complaint #10228027 — an unverified report by a vehicle owner.

2003 Toyota Matrix Lakewood, NJ

STRUCTURE:BODY

THE SIDE OF THE CAR THAT HOLDS THE WINDSHIELD TOGETHER IS A BLIND SPOT. WHEN PEOPLE ARE CROSSING THE STREET YOU CAN'T SEE THEM. I ALMOST HIT SOME ABOUT THREE TIMES BECAUSE OF HOW THE WINDOW IS MADE. THE SUN VISOR IS NOT LONG ENOUGH TO BLOCK THE SUN MAKING IT DIFFICULT TO SEE THEY TO MAKE BETTER VISORS THAT ACTUALLY BLOCKS THE SUN.

NHTSA complaint #10227924 — an unverified report by a vehicle owner.

2004 Toyota Matrix at 35,009 miles Philadelphia, PA

STRUCTURE:BODY:DOOR

TL*THE CONTACT OWNS A 2004 TOYOTA MATRIX (NA). THE DEALER INFORMED THE CONTACT THAT A BIKE RACK COULD BE PLACED ON HIS VEHICLE. WHILE DRIVING 60 MPH, THE BIKE RACK PULLED APART THE BACK DOOR METAL AND LOOSENED THE BOLTS. THE DEALER STATED THAT TOYOTA CORPORATION WILL DECIDE WHETHER OR NOT TO REPAIR THE DOOR. THE CURRENT MILEAGE WAS 36,239 AND FAILURE MILEAGE WAS 35,009.

NHTSA complaint #10199854 — an unverified report by a vehicle owner.

Other Toyota Matrix problems