409 of the
1,422 complaints filed about the Toyota Matrix
are about the airbag system —
29% of everything owners reported.
The worst model year for it is 2005.
The contact owns a 2006 Toyota Matrix. The contact received notification of NHTSA Campaign Number: 19V627000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11678343 — an unverified report by a vehicle owner.
The contact owns a 2005 Toyota Matrix. The contact stated that the vehicle was serviced under an unknown recall however, the air bag warning light illuminated after the repair was made. The contact received notification of NHTSA Campaign Number: 19V627000 (Air Bags); however, the vehicle was not repaired, and the contact was informed that the failure was not related to the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.
NHTSA complaint #11614208 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE PASSENGER'S SIDE AIR BAG SENSOR LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TOYOTA WHITTIER LOCATED AT 14577 E, WHITTIER BLVD, WHITTIER, CA 90605, WHO DIAGNOSED THAT THE AIR BAG COIL WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #11352279 — an unverified report by a vehicle owner.
2005 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO DEFECTIVE PASSENGER SIDE AIRBAG. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.
NHTSA complaint #11289430 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNED A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE WAS INVOLVED IN A HEAD-ON COLLISION. THE AIR BAGS DEPLOYED AND METAL FRAGMENTS PASSED THROUGH THE AIRBAG CUSHION MATERIAL. AS A RESULT, THE METAL FRAGMENTS ENTERED THE CONTACTS EYE AND CAUSED A LONG TERM INJURY. THE CONTACT ALSO SUSTAINED A FRACTURED UPPER JAW AND NOSE INJURY THAT REQUIRED MEDICAL ATTENTION. THE CONTACT MENTIONED HAVING CONTINUAL DOCTOR VISITS FOR HIS EYE INJURY. THE VEHICLE WAS TOTALED AND TOWED TO JUNK YARD. A POLICE REPORT WAS NOT FILED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS). THE FAILURE MILEAGE WAS 48,000. *DT*JB *DT RECALLS INCOMPLETE 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
NHTSA complaint #11210602 — an unverified report by a vehicle owner.
TAKATA RECALL WILL SOMEONE GET TOYOTA TO REPAIR MY CAR? I HAVE BEEN TRYING TO GET MY AIRBAG HAZARD REPAIRED SINCE 2014 RECALL CAME OUT. NO SUCCESS TO DATE. MEANWHILE FORCED TO DRIVE POTENTIAL BOMB. IT APPEARS TOYOTA IS GIVING PEOPLE THE RUN-AROUND. I STAYED ON THE LINE FOR GREAT LENGTH OF TIME AND WAS TOLD TO CALL BACK LATER AND CUT OFF. DEALER IS NOT CALLING BACK. ANY HELP WILL BE GREATLY APPRECIATED, THANK YOU, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11185906 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2003 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED CHEST AND SHOULDER, WHICH REQUIRED MEDICAL TREATMENT. THE VEHICLE WAS DESTROYED AND TOWED. A POLICE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 190,000.
NHTSA complaint #11156847 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 TOYOTA MATRIX. WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO AN APARTMENT BUILDING. THE DRIVER STATED THAT THE BRAKE PEDAL WAS DEPRESSED DURING THE FAILURE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED A FRACTURED STERNUM, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED FOR BOTH UNINTENDED ACCELERATION AND AN UNKNOWN AIR BAG RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS INVALID.
NHTSA complaint #11142316 — an unverified report by a vehicle owner.
I HAVE GOTTEN THE "TAKATA RECALL" LETTER AND TOOK MY CAR ON MARCH 18, 2018, WITH MIKE BRISENO FROM TOYOTA HERE NEAR MY PLACE 1901 S FIGUEROA ST, LOS ANGELES, CA 90007. THEY OFFERED ME AN UBER RIDE HOME FROM THE DEALERSHIP WITH MY HUSBAND AND SAID IT WILL TAKE 2-3 HOURS. GOT THE CALL FROM MIKE BRISENO AND SAID THAT MY CAR IS READY. I GOT THERE AND HE SAID THEY DID NOT DO ANYTHING AND HAD TO ORDER THE PARTS. CALLED THE DEALERSHIP ON MAY 16, 2018, TALKED TO MIKE SAID HE WILL CALL ME TO SEE BACK ORDER AND NEVER RESPONDED IF THE PARTS EVER ARRIVED SINCE MAY 2018. CAR WAS NEVER FIXED.
NHTSA complaint #11129524 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 TOYOTA MATRIX. WHILE THE CONTACT WAS IDLING AT A RED LIGHT, THE SEAT BELT AIR BAG RESTRAINT SYSTEM ERRONEOUSLY ACTIVATED AND FORCEFULLY SECURED THE DRIVER INTO THE SEAT. DURING THE INCIDENT, NO CRASH HAD OCCURRED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BAIERL TOYOTA, 19045 PERRY HWY, MARS, PA), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED AND AN INVESTIGATOR WAS SENT TO EXAMINE THE VEHICLE. THE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #11128740 — an unverified report by a vehicle owner.
TAKATA RECALL I'VE BEEN TRYING TO GET HELP WITH THIS PROBLEM WITH TOYOTA FOR MONTHS WITH NOTHING BUT VERY GENERAL RESPONSES, NONE OF WHICH, ADDRESS MY ISSUE, EXPLAIN TOYOTA'S POSITION, AND NEGLIGENCE, OR ANSWER MY QUESTIONS. I'M GOING TO ASK YOU TO GET ALL THE DETAILS FROM THE PRIOR COMPLAINTS I'VE SENT OVER THE LAST TWO MONTHS. PLEASE REVIEW AND ADVISE ASAP. THANK YOU, (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11120945 — an unverified report by a vehicle owner.
TAKATA RECALL - WHILE DRIVING ON A HIGHWAY, THERE WAS A SLOW UP, AND I BRAKED, BUT STOPPED RIGHT AT THE REAR BUMPER OF THE CAR IN FRONT OF ME. HOWEVER, ANOTHER CAR WAS COMING BEHIND ME AND COULDN'T STOP, OR DIDN'T NOTICE THAT TRAFFICE HAD STOPPED. HE PUSHED ME INTO THE CAR IN FRONT OF ME. AT THAT MOMENT, WHICH WAS NOT A SEVERE FRONT END HIT, I SAW FIRE, AN EXPLOSION, AND THE AIRBAG BLEW OUT THE ENTIRE DASH ON THE PASSENGER SIDE, AND FLEW TO THE BACK SEAT BEHIND THE DRIVER'S SIDE. ALSO, THE DRIVER'S SIDE AIRBAG DEPLOYED. METAL WAS FLYING OUT OF THE PASSENGER SIDE AIRBAG IN THE FRONT. WE COULD NOT BELIEVE THE DAMAGE THAT RESULTED FROM SUCH A SOMEWHAT MINOR ACCIDENT. ADDITIONALLY, THE CAR WAS TOTALED WHICH HAS BEEN A STRAIN ON US! NOW, ABOUT 30 DAYS AFTER THE ACCIDENT, WE JUST RECEIVED A CARD IN THE MAIL TELLING US OF THE RECALL. WE HAD NO IDEA THERE IS AN ONGOING PROBLEM WITH AIRBAG RECALLS! TODAY, I CHECKED ONLINE FOR THIS PROBLEM, AND FOUND MANY SITES DESCRIBING THE ISSUES. HOWEVER, MY CAR IS NOT EVEN ON THE RECALL LIST!!! I WAS IN THE CAR ALONE AND WAS AFFECTED BY THE ACCIDENT, HOWEVER, I DREAD TO THINK WHAT WOULD HAVE OCCURRED IF I HAD A PASSENGER WITH ME. I AM INCLUDING SOME PICTURES.
NHTSA complaint #11104142 — an unverified report by a vehicle owner.
TAKATA RECALL - WHILE DRIVING ON A HIGHWAY, THERE WAS A SLOW UP, AND I BRAKED, BUT STOPPED RIGHT AT THE REAR BUMPER OF THE CAR IN FRONT OF ME. HOWEVER, ANOTHER CAR WAS COMING BEHIND ME AND COULDN'T STOP, OR DIDN'T NOTICE THAT TRAFFICE HAD STOPPED. HE PUSHED ME INTO THE CAR IN FRONT OF ME. AT THAT MOMENT, WHICH WAS NOT A SEVERE FRONT END HIT, I SAW FIRE, AN EXPLOSION, AND THE AIRBAG BLEW OUT THE ENTIRE DASH ON THE PASSENGER SIDE, AND FLEW TO THE BACK SEAT BEHIND THE DRIVER'S SIDE. ALSO, THE DRIVER'S SIDE AIRBAG DEPLOYED. METAL WAS FLYING OUT OF THE PASSENGER SIDE AIRBAG IN THE FRONT. WE COULD NOT BELIEVE THE DAMAGE THAT RESULTED FROM SUCH A SOMEWHAT MINOR ACCIDENT. ADDITIONALLY, THE CAR WAS TOTALED WHICH HAS BEEN A STRAIN ON US! NOW, ABOUT 30 DAYS AFTER THE ACCIDENT, WE JUST RECEIVED A CARD IN THE MAIL TELLING US OF THE RECALL. WE HAD NO IDEA THERE IS AN ONGOING PROBLEM WITH AIRBAG RECALLS! TODAY, I CHECKED ONLINE FOR THIS PROBLEM, AND FOUND MANY SITES DESCRIBING THE ISSUES. HOWEVER, MY CAR IS NOT EVEN ON THE RECALL LIST!!! I WAS IN THE CAR ALONE AND WAS AFFECTED BY THE ACCIDENT, HOWEVER, I DREAD TO THINK WHAT WOULD HAVE OCCURRED IF I HAD A PASSENGER WITH ME. I AM INCLUDING SOME PICTURES.
NHTSA complaint #11104142 — an unverified report by a vehicle owner.
TAKATA RECALL MY WIFE AND I HAD AN ACCIDENT IN THE FREEWAY ON OUR WAY HOME MORE THAN 7 YEARS AGO. WE WERE TRAVELLING AT AROUND 50-55 MPH WHEN SUDDENLY THE CAR IN FRONT OF US STOPPED. RESULTED IN HITTING THE BACK BUMPER OF THE CAR IN FRONT OF US. THE CAR SUSTAINED JUST MINOR SCRATCHED BUT OUR CAR WAS REALLY DAMAGED. MY WIFE WAS HURT AS A RESULT OF THE ACCIDENT WHO WAS SITTING IN THE FRONT PASSENGER. THE CAR'S AIR BAG DID NOT DEPLOY. I WAS STILL WONDERING UNTIL NOW, WHY? THE DAMAGED TO THE CAR WAS WORTH MORE THAN $8,000. OUR INSURANCE COMPANY, WHICH WAS STATE FARM DID NOT MENTION ANYTHING ABOUT THE AIR BAG. I JUST FOUND THAT OUT WHEN I RECEIVED THE RECALL NOTICE LAST WEEK FORM TOYOTA. I CAN'T REALLY RECALL THE DATE IT HAPPENED, BUT I CAN GET SOME INFORMATION FROM STATE FARM INSURANCE. MEDICAL ATTENTION WAS NOT REQUIRED WHEN THE INCIDENT HAPPENED BUT MEDICAL ATTENTION WAS REQUIRED AFTER A DAY OR 2 AFTER THE ACCIDENT.
NHTSA complaint #11088836 — an unverified report by a vehicle owner.
"TAKATA RECALL" WE RECEIVED OUR RECALL NOTICE LETTER AND IMMEDIATELY CONTACTED OUR LOCAL AUTHORISED TOYOTA IN RHINELANDER WI AND WERE TOLD IT WOULD TAKE A FEW WEEKS FOR THE REPLACEMENT PARTS TO ARRIVE. AFTER NOT HEARING FROM THEM IN THAT TIME WE PHONED AGAIN, AND AFTER ONCE AGAIN GIVING OUR VIN AND INFORMATION , WE WERE TOLD WHO EVER TOOK THE CALL HAD NOT SUBMITTED THE ORDER . SO ONCE AGAIN WE ARE TOLD IT'S ON BACKORDER AND THEY WILL CONTACT US WHEN IT COMES IN SO THEY CAN SET UP A APPOINTMENT TIME TO FIX IT. THE RECALL NOTICE RECOMMENDED NOT HAVING A OCCUPANT IN THE FRONT PASSENGER SEAT. WE SHOULD BE PROVIDED WITH A SAFE VEHICLE BY TOYOTA TO USE WITH THE LENGTH OF TIME THIS IS TAKING UNTIL THIS IS FIXED.
NHTSA complaint #11078796 — an unverified report by a vehicle owner.
HOW CAN I GET TOYOTA TO QUIT SENDING ME NOTICES. I'M GETTING ABOUT 1 A WEEK NOW FOR A CAR THAT WAS DEMOLISHED AT A JUNKYARD IN JANUARY 2017. I'VE PROVIDED THEM PROOF THAT THEY ARE SENDING TO ME BUT THEY WON'T STOP....PLEASE HELP OR FORWARD ME ON TO SOMEONE WHO CAN HELP. THANKS!
NHTSA complaint #11076675 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA MATRIX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WEST KENDALL TOYOTA AT (786) 619-3668 (LOCATED AT 13800 SW 137TH AVE, MIAMI, FL 33186) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11066468 — an unverified report by a vehicle owner.