60 of the
12,161 complaints filed about the Toyota RAV4
are about the equipment —
0% of everything owners reported.
The worst model year for it is 2013.
The contact owns a 2022 Toyota RAV4. The contact stated that the infotainment system was not functioning as designed. The system continued to reboot and flash, the screen went blank, and it failed to stay connected. There were no warning lights illuminated. The contact was concerned about breaking the law by using her phone while driving. The vehicle was taken to a local dealer, where it was diagnosed that the infotainment system needed to be replaced; however, the vehicle was not repaired.The vehicle was then taken to another local dealer, Rohrich Toyota Parts & Toyota Service (2020 W Liberty Ave, Pittsburgh, PA 15226), where the vehicle was test-driven, but the dealer was unable to duplicate the failure. The vehicle was taken to an independent mechanic, where the infotainment system was replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 36,000.
NHTSA complaint #11748707 — an unverified report by a vehicle owner.
The contact owns a 2024 Toyota Rav4. The contact stated that while driving approximately 30 MPH in a neighborhood, an advertisement unexpectedly appeared on the center display and obstructed the navigation screen. The contact stated that on the most recent failure, the navigation screen returned after a short while; however, on a previous occasion, the navigation screen could not be restored without restarting the vehicle. The contact expressed concern that the condition prevented access to the navigation system while driving. The vehicle was taken to a dealer; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was notified of the failure; however, no response was received. The failure mileage was approximately 17,500.
NHTSA complaint #11746518 — an unverified report by a vehicle owner.
The contact owns a 2014 Toyota Rav4. The contact stated while driving 10 MPH, the infotainment system started to reset independently. The contact pulled over, turned off, and restarted the vehicle and the vehicle operated normally. The dealer was contacted and stated that there was no recall on the VIN for the failure. The manufacturer was contacted and also stated that there was no recall on the VIN for the failure. The failure mileage was 70,000.
NHTSA complaint #11506385 — an unverified report by a vehicle owner.
When my phone is connected to Bluetooth for hands free talking, the person I’m talking to says that they can’t hear me clearly, so much background noise. After looking this up I see several hundred people saying the same thing. It’s now a law that you can’t be talking on your cell phone to your ear, wouldn’t this be considered a safety issue? Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11457484 — an unverified report by a vehicle owner.
The contact owns a 2018 Toyota Rav4 equipped with an aftermarket Pacific Restyling heated seat kit, part #SH-R-05 which was installed on both the front driver and passenger seats by the dealer upon purchasing the vehicle as new. The contact indicated while operating the vehicle with the driver side seat heater turned on the driver noticed the seat became extremely hot to the touch and turned the heater off. Moments later an electrical burning odor was present inside the cabin of the vehicle. The vehicle was taken to the local dealer who discovered the aftermarket part had malfunctioned and overheated charring the driver side seat cushion. The cause of the failure was not determined. The manufacturer was not yet notified of the failure. The failure mileage was 18,000.
NHTSA complaint #11446629 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE OPERATING THE VEHICLE, THE NAVIGATION/INFORMATION SYSTEM SUDDENLY MALFUNCTIONED. THE SCREEN TURNED A BLUE COLOR AND THE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PREMIER TOYOTA, 47190 COOPER FOSTER PARK RD, AMHERST, OH) WHERE IT WAS DIAGNOSED THAT THE ENTIRE INFORMATION/NAVIGATION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,194.
NHTSA complaint #11103034 — an unverified report by a vehicle owner.
THE SHADE POPPED OFF THE WINDOW AND SMACKED THE CONSUMERS CHILD IN THE FACE. IT SEEMS LIKE THE CORNERS WERE WAY TOO HEAVY FOR THIS PRODUCT TO BE CONSIDERED SAFE IN A CAR. *BF THE CONSUMER STATED HER DAUGHTER HAD A SWOLLEN LIP AND HER LIP WAS BLEEDING. SHE LATER HAD BRUISING ON HER FACE AND HER LIP STAYED SWOLLEN FOR DAYS. *JB...*BF
NHTSA complaint #10944768 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR CONDITIONER WAS ACTIVATED. THE CONTACT NOTICED WATER LEAKING ONTO THE CARPET IN THE FRONT DRIVER AND PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND A DEALER WHERE IT WAS DIAGNOSED THAT THE HOSE IN THE VEHICLE WAS INSTALLED INCORRECTLY AND WOULD NEED TO BE RE-INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
NHTSA complaint #10865315 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DISCOVERED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT WAS ADVISED BY THE DEALER THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY). THE DEALER STATED THAT THE PARTS WERE NOT YET AVAILABLE TO ANY OF THE DEALERS. A RECALL NOTICE WAS ALSO RECEIVED FOR NHTSA CAMPAIGN NUMBER: 16V096000 (SEAT BELTS). THE CONTACT CALLED THE DEALER AND WAS ADVISED THAT THE PARTS FOR THE RECALL WERE ALSO NOT AVAILABLE AND COULD NOT PROVIDE A TIME FRAME IN WHICH THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,000. UPDATED 06/23/16
NHTSA complaint #10861287 — an unverified report by a vehicle owner.
I WAS TRYING TO CLOSE THE HATCH WHICH IS TOO HARD TO PULL DOWN FOR A NORMAL PERSON AND I GOT IT ABOUT A FOOT TO BE ABLE TO CLOSE IT AND MY HAND SLIPPED OFF THE GATE AND THE GATE FLEW BACK UP AND KNOCKED MY LEFT EAR, HEAD AND GLASSES SO HARD IT CUT MY EAR AND HEAD AND MY EAR WAS SWOLLEN AND BRUISED IN WHICH THE EAR IS STILL BRUISED AND I HAVE A SCAR WHERE THE CUT IS ON MY EAR. I WAS UNABLE TO SLEEP OR PUT ANY PRESSURE AT ALL ON THAT SIDE OF MY HEAD
NHTSA complaint #10730748 — an unverified report by a vehicle owner.
THE DRIVERS SIDE VISOR DOES NOT STAY UP..AT FIRST IT WAS SLIGHTLY LOOSE AROUND 50K MILES AND THEN 70K THE VISOR NO LONGER STAYS UP AT ALL. I HAVE ACTUALLY HIT MY HEAD ON IT A COUPLE OF TIMES AND IT OBSCURES MY VISION. I CANNOT BELIEVE THIS HAS NOT BEEN RECALLED. NOW I HAVE TO PAY $100 TO BUY A COMPLETELY NEW ONE. THIS IS JUST AN ACCIDENT AND A LAWSUIT WAITING TO HAPPEN. IT LOOKS TO BE A PROBLEM FOR A LOT OF TOYOTAS. MY FIANCE CANT EVEN DRIVE IT RIGHT NOW BECAUSE HE IS TALLER THAN I AM AND CANNOT SEE OUT OF IT PROPERLY. PLEASE RECALL THIS SO IT DOESNT CAUSE A TRAGEDY AT SOME POINT.
NHTSA complaint #10689710 — an unverified report by a vehicle owner.
WITHIN 6 MONTHS OF PURCHASE OF NEW TOYOTA RAV4 VEHICLE, WE HAD ONSET OF ACID SMELL WHENEVER AIR-CONDITIONER TURNED ON. AFTER ABOUT 3 MINUTES, THE ODOR DISSIPATES, AND AIR-CONDITIONER FUNCTIONS ADEQUATELY. THERE IS NO ODOR WHEN HEAT IS TURNED ON. WE HAD NO TIME TO DEAL WITH IT FOR SEVERAL MONTHS, BUT ABOUT A YEAR AFTER PURCHASE WE WENT TO TOYOTA DEALER (WHERE WE BOUGHT THE CAR) TO COMPLAIN ABOUT THE ODOR. THEY CHANGED THE AIR-CONDITIONER FILTER, BUT STILL THE ODOR PERSISTS. ONLY THE DEALER HAS WORKED ON OUR CAR. IS THE ACID VAPOR HARMFUL TO THE OCCUPANTS OF OUR CAR? WHY DOESN'T IT GO AWAY? THE DEALER DOESN'T KNOW HOW TO FIX IT...WHAT SHOULD WE DO? IT HAS NOW BEEN GOING ON FOR ABOUT 1.5 YEARS!
NHTSA complaint #10660245 — an unverified report by a vehicle owner.
THE GPS IS UNUSABLE IN DAYLIGHT DUE TO THE GLARE...MY OTHER CAR, A SUBARU, WORKS PERFECTLY. TOYOTA COMPLAIN DIVISION IS VERY POLITE BUT SAYS THE VEHICLE IS OK? SILLY BUT I GAVE UP CONTACTING THEM.
NHTSA complaint #10650043 — an unverified report by a vehicle owner.
THE NAVIGATION SCREEN IS TOTALLY UNUSEABLE IN DAYLIGHT. SCREEN IS FLAT AND EXPOSED TO SUN. DRIVER HAS TO LEAN WAY OVER AND HOLD RIGHT HAND OVER THE SCREEN TO GET ANY VISIBILITY AT ALL. EVEN THEN IT'S TOO DIFFICULT TO SEE, NOT TO MENTION THE DANGER OF LEANING OVER, USING THE RIGHT HAND TO SCREEN, AND STARING AT THE SCREEN RATHER THAN THE ROAD. TERRIBLE TERRIBLE DESIGN. TOYOTA WILL NOT ADDRESS THE PROBLEM. $1500 MISTAKE FOR ANYONE WHO PURCHASED THIS ADD-ON.
NHTSA complaint #10628313 — an unverified report by a vehicle owner.
IT IS NEARLY IMPOSSIBLE TO SEE THE NAVIGATION SCREEN FROM THE NORMAL DRIVING POSITION IN THE SUNLIGHT DUE TO GLARE. THIS CAUSES THE DRIVER TO TAKE HIS EYES OFF THE ROAD FOR AN EXTENDED TIME. THIS IS UNSAFE AND COULD CAUSE AND ACCIDENT. TOYOTA SERVICE CLAIMS THE SYSTEM IS OPERATING AS DESIGNED.
NHTSA complaint #10628315 — an unverified report by a vehicle owner.
TRYING TO USE THE 'HANDS FREE' FEATURE OF THE BLUETOOTH FEATURE IN THE RAV4 TOYOTA, I RAN INTO A CURB TRYING TO FIND A TELEPHONE NUMBER IN THE PHONE BOOK. I HAD TO PURCHASE A NEW TIRE FOR OVER $200. AND I JUST HAD THE CAR FOR APPROX 2 OR 3 DAYS. I CAN'T BELIEVE TOYOTA WOULD EVEN HAVE A BLUETOOTH FEATURE THAT REQUIRES YOU TO USE THE ROTARY TUNER TO FIND A TELEPHONE NUMBER. THE SALESPERSON TOLD ME TO GET A SMART PHONE AND IT MAY HELP, BUT IT DID NOT. THE BLUETOOTH IN MY RAV4 IS ALMOST USELESS! WHO WOULD DESIGN OR PUT INTO A CAR A FEATURE THAT WOULD ALMOST INSURE ACCIDENTS IF USED AS DESIGNED? I THOUGHT I WAS GETTING A BLUETOOTH THAT WOULD ALLOW VOICE COMMANDS. AS IT IS, I CAN ONLY USE VOICE COMMANDS USING MY PHONE AND ONLY TALK USING BLUETOOTH. -- SOME HANDS FREE FEATURE!!! MY 1999 CAMRY HAD A BETTER INTERFACE WITH MY FLIP PHONE THAN MY 2012 RAV4. I FEEL THE FEATURE WAS MIS-REPRESENTED. I HAVE SPENT THE LAST TWO YEARS TRYING TO GET MY SAMSUNG GALAXY S3 TO WORK WITH THE RAV4 BLUETOOTH. IT IS USELESS. I THINK TOYOTA SHOULD UPDATE THE SOFTWARE OR WHATEVER IS NEEDED IN MY RADIO TO GET THE HANDS-FREE FEATURE MORE USABLE.
NHTSA complaint #10596877 — an unverified report by a vehicle owner.
I PURCHASED THE 2013 RAV4 LIMITED WITH NAVIGATION AND A BLIND SPOT MONITOR, HOWEVER I DO NOT BELIEVE THE MONITOR WORKS CORRECTLY, IT DOES NOT GIVE ANY INDICATION THAT SOMETHING (ANOTHER VEHICLE) IS APPROACHING UNTIL THE VEHICLE IS AT THE SIDE DOOR OF MY VEHICLE, WAY TOO LATE TO MAKE AN ADJUSTMENT TO YOUR CHANGING LANES. I HAVE HAD IT BACK TO MY TOYOTA DEALERS TWO TIMES, ON THE FIRST VISIT THE CAR WAS IN FOR A 6 MONTH CHECK UP AND I SAID SOMETHING ABOUT IT AT THE TIME, BUT NOTHING SHOWS ON MY VISIT THAT IT WAS CHECKED SO I ASSUMED THAT IT WAS CORRECTED. AFTER THAT VISIT I REALIZED THAT THE BLIND SPOT MONITOR WAS STILL NOT WORKING, SO ON MY ONE YEAR INSPECTION AND CHECK UP I SPECIFICALLY ASKED FOR THE BLIND SPOT MONITOR TO BE CHECKED AGAIN. THIS TIME WHEN I GOT MY BILL FOR THE PENNSYLVANIA EMISSIONS TEST I NOTED THE BLIND SPORT MONITOR WAS NOT PART OF MY REPAIR BILL, SO I QUESTIONED THE SERVICE REP, WHO EXPLAINED THERE WAS NO ADJUSTMENT FOR THIS PART. I WENT TO THE SALES MANAGER ABOUT IT AND SHE SAID SHE WOULD HAVE TOYOTA CONTACT ME. WHEN I WAS NOT CONTACTED BY TOYOTA I SENT A EMAIL TO TOYOTA OWNERS WEB SITE AND MADE A COMPLIANT, THEY RESPONDED THAT I SHOULD TAKE IT BACK TO THE TOYOTA DEALER AND TELL THEM I NEED AN ADJUSTMENT ON THE BLIND SPOT MONITOR, WHICH I DID, WHEN I RETURNED TO PICK UP MY RAV4 I WAS TOLD THEY COULD NOT FIND ANY PROBLEM AND THERE WAS NOTHING COULD BE DONE. MY COMPLIANT IS IF IT IS NOT ADJUSTABLE THEN IT IS A SAFETY ISSUE THAT SHOULD BE LOOKED INTO. THANK YOU
NHTSA complaint #10587567 — an unverified report by a vehicle owner.
THERE IS HUGE SUN REFLECTION ON NAVIGATION SYSTEM & YOU HAVE VERY POOR VISION ON NAVIGATION. TIME TO TIME YOU HAVE TO CHANGE YOUR HEAD POSITION TO FIND RIGHT ANGLE TO READ NAVIGATION DISPLAY. THIS WILL DANGER THE LIFE OF DRIVER TREMENDOUSLY.
NHTSA complaint #10560639 — an unverified report by a vehicle owner.
WHEN DRIVING AT ANY SPEED, UNDER ANY CONDITION, IT IS IMPOSSIBLE TO SEE THE NAVIGATION SCREEN, CAUSING THE DRIVER TO LOOK, RATHER THAN GLANCE, AT THE SCREEN TO DETERMINE DRIVING INSTRUCTIONS, ROAD HAZARDS, WARNINGS, ETC. THE GLARE IS ALMOST BLINDING AT TIMES.
NHTSA complaint #10559490 — an unverified report by a vehicle owner.
AT ANY SPEED IN ANY WEATHER IT IS IMPOSSIBLE TO SEE THE NAVIGATION SYSTEM IN THIS VEHICLE...THIS NEEDS ADDRESSED BY THE MANUFACTURER AS IS A PAID FOR UPGRADE AND DUE TO PEOPLE WORKING TO SEE THE SYSTEM ACCIDENTS ARE GOING TO HAPPEN.
NHTSA complaint #10547768 — an unverified report by a vehicle owner.