108 of the 10,333 complaints filed about the Volkswagen Passat are about the equipment — 1% of everything owners reported. The worst model year for it is 2002.
108
Complaints
1%
Share of all complaints
4
Crashes
5
Fires
EQUIPMENT:ELECTRICAL:INFOTAINMENT
See attached document for complaint.
NHTSA complaint #11682324 — an unverified report by a vehicle owner.
EQUIPMENT
See attached document for complaint.
NHTSA complaint #11682324 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The infotainment screen and system have malfunctioned. The screen goes black and attempts to reboot repeatedly, never actually starting up. This prevents any access to the infotainment system and and use of the backup camera. Not only is this an inconvenience but a safety hazard as all cars are now required to have a backup camera. Upon further research, this is a common problem among many Volkswagen models and has cost Volkswagen customers thousands per incident/case.
NHTSA complaint #11477301 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:INFOTAINMENT
I drive 90 miles total daily, to and from work (45 mi each way). I currently have 87,050 miles on my vehicle. Shortly after my 36,000 mile warranty expired, I started experience issues with my infotainment system. Searching online I discovered many other owners with identical problems. The radio would freeze, where I could not change the preset tuning stations. I would have to hold the power button, (while driving on highway) for the infotainment system to reset. As time went on, I started experiencing "dead spots" on the touch screen. No matter what I do, areas where the "dead spots" are, is unusable. You cannot activate the function you need, where the "dead spots" are at. I contacted my local dealership, but they were no help. This has to be a known problem, and VW should repair or replace the infotainment system at their cost.
NHTSA complaint #11431605 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
WAS TURNING IN A PARKING LOT AND HEARD A LOUD CRACKING SOUND. THE AIR BAG LIGHT CAME ON IMMEDIATELY AND NOTICED THE STEERING WHEEL CONTROLS AND THE HORN WERE NOT WORKING. CHECKED ONLINE AND APPARENTLY ISSUES WERE FOUND ON SAME MODEL. IT IS A BROKEN CLOCK SPRING. CONTACTED DEALER, THEY SAID TO BRING IT IN FOR DIAGNOSTICS WHICH WOULD COST $120. I INFORMED THEM OF THE BROKEN PART BUT THEY SAID THEY STILL WOULD HAVE TO DO THE DIAGNOSTIC. THE CLOCK SPRING ITSELF WOULD COST $485 IF THAT WAS BROKEN PLUS LABOR CHARGES. CAR HAS APPROXIMATELY 57250 MILES.
NHTSA complaint #10715305 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
2014 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO STEERING WHEEL MALFUNCTION AND REQUESTS A BUY BACK OF VEHICLE. *SMD THE CONSUMER STATED THE FIRST STEERING MALFUNCTION OCCURRED ON OCTOBER 8, 2014, WHICH CAUSED HER TO LOOSE CONTROL OF THE VEHICLE WHICH RESULTED IN HER AND ANOTHER VEHICLE RUNNING OFF THE ROAD. THE DEALER INFORMED THE CONSUMER THE ISSUE WAS DUE TO CORRODED WIRES IN THE STEERING BOX, A COMPUTER UPDATE WAS NEEDED AND IT WAS DUE TO NORMAL WEAR AND TEAR. ON OCTOBER 22, 2014, THE STEERING WHEEL MALFUNCTIONED OCCURRED AGAIN AND SHE ALMOST HIT A PARKED VEHICLE AND A LIGHT POLE. THE DEALER REPLACED THE POWER STEERING RACK AND HARNESS. ON NOVEMBER 6, 2014, THE STEERING WHEEL MALFUNCTION AGAIN. HOWEVER, THE DEALER WAS UNABLE TO FIND A PROBLEM AFTER HAVING THE VEHICLE FOR A WEEK. THE INCIDENT HAPPENED AGAIN ON DECEMBER 18, 2014. THE DEALER WAS UNABLE TO FIND ANYTHING WRONG. THE AMPLIFIER AND RADIO WERE REPLACED.
NHTSA complaint #10670051 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY MY SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT THAT SCARED THAT[XXX] OUT MY FAMILY AND ME. VOLKSWAGEN DOES NOT WANT TO PAY FOR THE REPAIR BECAUSE AN OUTSIDE SOURCE HIT IT. FIRST THERE WAS NO CARS IN FRONT OF ME AT LEAST FOR 200 METERS. SECOND IT LOOKS LIKE THE GLASS PUSHED OUT FROM THE INSIDE OUT. I ASKED IF THEY HAD ANY PROOF AND TOLD ME THAT THE GLASS WAS PUSHED OUT AND THAT SOMETHING HAD TO HIT IT. THEY ARE WILLING TO PAY HALF THE COST BUT I BELIEVE THEY DON'T WANT TO PAY THE FULL COST BECAUSE THEY DON'T WANT ADMIT TO FAULT. IF A SUNROOF JUST DOES NOT EXPLODE, WHY ON YOU TUBE A CAMERA CAUGHT VOLKSWAGEN EXPLODING SUNROOF. VW JUST DOES NOT WANT TO REPORT PROBLEMS BECAUSE OF RECALLS. I WOULD LIKE SOMEONE FROM YOUR AGENCY INVESTIGATE, I HAVE NOT YET ORDERED THEM TIP FIX THE SUNROOF. IT'S AT THE DEALER IN UNION, NJ IF ARE WILLING TO INSPECT. THERE IS NO SCUFF MARK FROM AN OBJECT HITTING IT. I AM 99.9 SURE NOTHING HIT THE SUNROOF. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10680602 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, THE GLOBAL POSITIONING SYSTEM FAILED TO PROVIDE ACCURATE DIRECTIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000. UPDATED 4/6/15*CN THE CONSUMER STATED THE GPS DIRECTED HER INTO ONCOMING TRAFFIC. THE GPS CONSTANTLY GAVE OUT INCORRECT INFORMATION. UPDATED 07/07/15
NHTSA complaint #10676712 — an unverified report by a vehicle owner.
EQUIPMENT
2002 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARD TO BEING TOLD THE RECALL TO REPAIR THE FAULTY EQUIPMENT ON HER VEHICLE WAS TO OUTDATED TO REPAIR THE VEHICLE AND SHE WOULD HAVE TO PAY FOR THE REPAIRS AT HER EXPENSE. *TGW THE CONSUMER REFERENCED PLENUM DRAIN SUNROOF DRAIN. THE CONSUMER STATED WATER DAMAGED THE HEADLINER AND OTHER COMPONENTS IN THE VEHICLE. THE CONSUMER STATED THE VEHICLE COLLECTS 1-2 INCHES OF WATER, EVERY TIME IT RAINED OR WHEN SHE WASHED THE VEHICLE.
NHTSA complaint #10638946 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
SINCE PURCHASED WE HAVE FOUND THE RNS-510 RADIO NAVIGATION ASYSTEM TO BE A DANGEROUS ITEM THAT VOLKSWAGEN HAS KNOWN ABOUT FOR A NUMBER OF YEARS. THEIR TECH TIPS NUMBER, TT 91-13-01 DATED 2/8/2013, UPDATED ON 5/9/2014 BASICALLY TELLS THE CAR OWNER TO JUST LIVE WITH IT. I THINK NOT SINCE IT IS DANGEROUS AND LIFE THREATENING. IN SPEAKING WITH VW TECHS AT A NUMBER OF DEALERSHIPS I HAVE BEEN TOLD THIS SYSTEM IS , "CRAP', "SUCKS", " IS UNDERPOWERED", "HAS BEEN A PROBLEM SINCE IT WAS INTRODUCED", "IS A PAIN IN THE [XXX]", "WILL NEVER WORK RIGHT BECAUSE IT IS UNDERPOWERED". MY WIFE IS AFRAID TO DRIVE IT BECAUSE OF CONCERNS WITH THE AFOREMENTIONED RADIO NAVIGATION SYSTEM. WHEN PUTTING THE VEHICLE IN REVERSE AND WAITING FROM 3-7 SECONDS THE REARVIEW CAMERA SHOWS A PICTURE.WHEN PLACED IN DRIVE THE REARVIEW CAMERA STAYS ON THE SCREEN FOR AROUND 8-9 SECONDS. MY WIFE HAS FOUND THIS DISTRACTING AND DANGEROUS IN MOVING FORWARD BUT HAVING A REAR VIEW STILL VISIBLE ON THE SCREEN TAKING THE DRIVERS ATTENTION FROM CONCENTRATING ON THE ROAD AHEAD. THE RADIO TOUCH SCREEN IS ALSO A PROBLEM THAT AT TIMES REQUIRES MULTIPLE TOUCHES TO GET A CHANNEL CHANGE, AGAIN A DISTRACTION TO THE DRIVE. NOW THE NAVIGATION SYSTEM IN THIS UNIT ALSO IS A PAIN. WHEN MY WIFE WOULD USE THE NAVIGATION SYSTEM THE MAP WOULD FREEZE UP ON THE ORIGINAL STREETS AND NOT PROGRESS AS SHE WENT FORWARD. I TRIED ALL OF THESE THINGS AND AGREE COMPLETELY. THIS UNIT IS GARBAGE THAT IS A BIG DISTRACTION THAT VW HAS KNOWN ABOUT SINCE THE RNS-510 WAS FIRST INTRODUCED. THE RNS-510 CAME IN MY PASSAT SEL PREMIUM WHICH IS SUPPOSED TO BE THE TOP END PASSAT. ONE WOULD THINK THAT SUCH A VEHICLE WOULD CONTAIN A UNIT THAT WOULD FUNCTION IN A SAFE MANNER. I THINK THIS IS THE TYPE OF DEFECTIVE PART THAT SHOULD REQUIRE A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10625880 — an unverified report by a vehicle owner.
EQUIPMENT ADAPTIVE/MOBILITY
BACKUP CAMERA IS SLOW TO START. MAY TAKE FROM 5 TO 20 SECONDS TO BECOME OPERATIONAL AFTER START UP. THIS IS HAZARD WITH RESPECT TO RELIANCE ON BACKUP CAMERAS BY DRIVERS TO SEE OBSTRUCTIONS BEHIND THE CAR. FAILURE OF CAMERA TO START UP QUICKLY RESULTS IN REDUCED SAFETY BECAUSE DRIVERS WILL BACK UP WITHOUT CAMERA OPERATIONAL. I CAN START MY CAR AND BACK OUT OF DRIVEWAY AND REACH THE CORNER OF MY BLOCK BEFORE THE CAMERA STARTS UP AND SHOWS ME THE ROAD DISAPPEARING BEHIND ME. A CAMERA DOES NOT REPLACE DRIVER OBLIGATIONS TO MAKE SURE THAT OBSTRUCTIONS ARE NOT BEHIND THEIR CAR, BUT THE CAMERA IS ALSO THERE TO BE A SAFETY FEATURE AND IT IS NOT RELIABLE AS A SAFETY FEATURE DO TO ITS EXTREMELY SLOW START UP. INDIVIDUALS DO NOT LIKE TO WAIT 30 SECONDS AT A STOP LIGHT MUCH LESS 20 JUST TO BACK OUT OF THEIR DRIVEWAY. THIS IS A DESIGN OR MANUFACTURING ISSUE THAT SHOULD BE CORRECTED TO ENSURE THAT THE BACKUP CAMERA IS A RELIABLE SAFETY FEATURE AS IT WAS INTENDED.
NHTSA complaint #10575997 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
I PURCHASED THE VW PASSAT IN DECEMBER 2012. I NOTICED WITHIN THE FIRST WEEK THE SLOW RESPONSE OF THE NAVIGATION BUT I THOUGHT MAYBE BECAUSE OF THE COLD WEATHER. I LIVE IN MICHIGAN. WHEN SPRING CAME AROUND I STILL SAW THE SLOW RESPONSE AND IT WAS AGITATING ME. I PUT THE CAR IN REVERSE AND BACK OUT OF MY DRIVE WAY AND THE CAMERA STILL DOESN'T COME ON TILL AFTER. AT THE SAME TIME MY SEAT WAS SQUEAKING. I TOOK IT TO THE DEALER AND THEY SAID THE SEAT IS FINE AND THEY WILL ASK ABOUT THE NAVI UNIT. AT ONE POINT THE NAVI RESTARTED WHILE I WAS DRIVING. I TOOK IT BACK TO THE DEALER AND SHOWED THEM HOW SLOW IT RESPONDS AND THEY GOT APPROVAL TO REPLACE IT. I ALSO SHOWED THEM THE SEAT THEY LOOKED AND SAW THAT IT WAS CRACKED. HOW CAN A SEAT CRACK? THE SECOND NAVI UNIT HAD THE SAME RESPONSE TIME. IT ALSO RESTARTED WHILE I WAS DRIVING. I TOOK IT TO THE DEALER AND THEY CALLED VW AND THE TECHNICIAN ON THE PHONE TOLD THEM THAT THE SD CARD I AM USING FOR MY MUSIC IS TO LARGE OF MEMORY PROBABLY THAT'S WHY ITS SLOW. NOW I AM AN ENGINEER AND THAT IS JUST ABSURD. I CALLED VW AND THEY SAID I CANT TALK TO A TECHNICAL EXPERT THEY WILL HAVE TO CALL THE DEALER SHIP. HAVE NOT HEARD ANYTHING AND THE DEALER HAS NOT AS WELL. I THEN MOVED ALL MY MUSIC TO THE INTERNAL HARD DRIVE AND TOOK IT TO THE DEALER AND THEY SAID WILL CALL THEM AND EXPLAIN TO THEM WHAT IS HAPPENING. THE MUSIC IS NOT THE PROBLEM EVEN WITH OUT ANY MUSIC THE UNIT IS VERY LAGGING. IF THE NAVIGATION UNIT BOOT UP IS SLOW THAT IS FINE. WHAT IS THE PURPOSE OF THE CAMERA IF I CAN BACK OUT OF MY DRIVE WAY OR ANY PARKING SPOT START TO DRIVE THEN SEE THE CAMERA. NOW SOMETIMES IT WORKS BUT MOST OF THE TIME THE UNIT TAKES CLOSE TO A MINUTE OR SO TO BOOT UP. ALSO THE NEW SEAT THEY PUT IN IS BEGINNING TO SQUEAK AGAIN.
NHTSA complaint #10512945 — an unverified report by a vehicle owner.
EQUIPMENT
THE BACKUP CAMERA IS VERY SLOW TO RESPOND WHEN PLACING THE VEHICLE INTO REVERSE (15-25 SECONDS). FREQUENTLY, THE CAMERA WILL NOT ACTIVATE UNTIL THE VEHICLE HAS COMPLETED BACKING UP AND THE VEHICLE IS PLACED INTO DRIVE. VOLKSWAGEN IS AWARE OF THE ISSUE, HAVING IDENTIFIED IT IN A VW TECHNICAL BULLETIN. I CONTACTED VOLKSWAGEN CUSTOMER CARE IN AUBURN, MI, ABOUT RESOLVING THE ISSUE. I RECEIVED A LETTER FROM[XXX], DATED 22 APRIL 2013, WHICH STATED: ". . . YOUR VEHICLE IS OPERATING AS PER ITS DESIGNED INTENT. AS SUCH, WE WILL NOT BE ABLE TO MAKE A REPAIR TO [THE] SYSTEM." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 05/05/14.
NHTSA complaint #10510360 — an unverified report by a vehicle owner.
EQUIPMENT
CHECK ENGINE (MIL) LIGHT TURNED ON, CAR ALL OF A SUDDEN IDLES AT A HIGHER RPM WHILE WE WERE DRIVING!!! VEHICLE WAS TAKEN INTO THE DEALERSHIP. CAR IS ONLY UNDER WARRANTY FOR 36,000 MILES OR 3 YEARS! DEALERSHIP RAN DIAGNOSTIC, CAME UP WITH: CODE P0123 (THROTTLE HIGH INPUT), P0299 (TURBO UNDER BOOST), P0456 (EVAP LEAK), P1098 (INTAKE TURNING VALVE SHORT TO B+), CODE P2004 (INTAKE RUNNER STUCK), CODE P3237 (INTAKE RUNNER BASIC SETTINGS). DEALER RECOMMENDED INTAKE RUNNER MOTOR REPLACEMENT & REPLACEMENT OF TURBO & N80 VALVE, ALSO CV BOOT NEEDS REPLACEMENT. TOTAL COST OF REPAIRS OVER $1200!!! WE ALWAYS TAKE CARE OF OUR VEHICLES AND HAVE THEM SERVICED AT THE DEALERSHIP. VEHICLE HAS ALSO HAD DEFECTIVE INTERIOR PARTS. INTERIOR TRIM (ALL SWITCHES - LOCK, WINDOW & RADIO ARE BUBBLING AND CHIPPING). DOOR PANEL TRIM (RUBBER IS PEELING). SHIFT KNOB - METALLIC PIECE ON SHIFT KNOB, PEELED AND DUG INTO SKIN AND CAUSED INJURY. CARBON FIBER DASH IS PEELING APART. CONTACTED VW OF AMERICA, PER THEIR CUSTOMER SERVICE REP, THEY ARE UNABLE TO MAKE ANY REPAIRS DUE TO THE AGE AND MILEAGE OF THE VEHICLE. CAR IS A 2006 - 67,000 MILES. LESS THAN 5 YEARS OLD. I WOULD HAVE NEVER PURCHASED A VOLKSWAGEN HAD I KNOWN THEY WERE NOT RELIABLE VEHICLES. UNKNOWLEDGABLE SALES REPS, OR JUST AFTER CUSTOMERS TO MAKE A BUCK. SELLING PEOPLE UNRELIABLE VEHICLES AND VOLKSWAGEN CLEARLY DOES NOT TAKE CARE OF THEIR CUSTOMERS NOR DO THEY CARE ABOUT CUSTOMER LOYALTY OR SAFETY.
NHTSA complaint #10417114 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
20 AFTER I PURCHASED MY CAR AT CARMAX IN LAUREL, MD IN JUNE 2009 I HAD TO TAKE IT BACK BECAUSE MY AC WAS BLOWING HOT AIR, AFTER A DIAGNOSIS CARMAX SENT MY CAR TO A FITZGERALD VOLKSWAGEN DEALERSHIP IN ANNAPOLIS, MD WHERE THEY DIAGNOSED IT FOR THE SAME PROBLEM AND IN TURN HAD TO REPLACE MY AC COMPRESSOR, CONDENSOR AND CLUTCH. I RAN THE AC FOR APPROXIMATELY 2 MONTHS (JULY & AUG 2009) THAT YEAR, SINCE WE WERE ALREADY HALF WAY THROUGH THE SUMMER. IN MAY 2010 WHEN I TURNED MY AC ON AGAIN IT BLEW HOT AIR, I SENT IT BACK TO CARMAX WHO DIAGNOSED IT AGAIN AND SAID THE AC COMPRESSOR AND PRESSURE SWITCH SHOULD BE REPLACE, LESS THAN A YEAR SINCE THE INITIAL AC WAS REPLACED THE FIRST TIME. AT THIS POINT, I CALLED FITZGERALD AND WAS TOLD I WAS PAST MY 12,000 MILES PER THE REPLACEMENT WARRANTY AND THAT I WOULD HAVE TO PAY FOR THE WORK WHICH WAS QUOTED AT $2300 AND $1700. AFTER I COMPLAINED TO THE ATTORNEY GENERAL OFFICE, THE DEALER OFFERED A GOOD WILL ONE TIME OFFER DECREASING THE ESTIMATED COST TO $900. I DECLINED THE OFFER SINCE I DON'T BELIEVE I SHOULD HAVE TO PAY FOR SOMETHING THAT CLEARLY WAS NOT DONE CORRECTLY THE FIRST TIME. AFTER PURCHASING AN EXTENDED WARRANTY FOR ANOTHER ISSUE, I TOOK THE CAR BACK TO THE DEALER, THEY DIAGNOSED WITH THE SAME PROBLEM I AGREED TO HAVE THEM FIX IT BASED ON MY WARRANTY COVERAGE HOWEVER, I WAS DENIED COVERAGE BY THE WARRANTY COMPANY BECAUSE VOLKSWAGEN PREVIOUSLY ISSUED A TSB REGARDING AC ISSUES IN 2006 VW PASSAT. THIS TSB WAS ISSUED IN 2007, MY CAR WAS PURCHASED IN 2009. SO AS OF TODAY 7/20/2011 I AM STILL WITHOUT A WORKING AC SYSTEM AND I AM CURRENTLY DRIVING AROUND IN HEAT ADVISORY WEATHER WITH NO AC. I AM FORCED TO MAKE ALTERNATE ARRANGEMENTS FOR TRANSPORTATION AS A RESULT, SINCE THE EXCESSIVE HEAT EXPOSURE CAUSES ME HEADACHES & DIZZINESS.
NHTSA complaint #10413736 — an unverified report by a vehicle owner.
EQUIPMENT
THERE ARE SEVERE TOXIC ODOR'S (VOC'S) COMING FROM THE BOTTOM OF THE CARPET INSULATION OF THE INTERIOR IF THE CAR. IT IS SO POTENT THAT I HAVE SORE THROATS , HEADACHES AND FEEL LIGHT HEADED DURING AND AFTER I DRIVE THE 2006 VOLKSWAGEN PASSAT. THIS ODOR/VOC HAS ALMOST CAUSED ME TO FAINT DUE TO THE SEVERE ALLERGIC REACTION I HAVE TO IT. I HAVE TO HAVE ALL WINDOWS OPEN TO EVEN DRIVE THE AUTOMOBILE. AFTER SEARCHING THE INTERNET UNDER "VOLKSWAGEN CRAYON SMELL" THERE ARE HUNDREDS ARE SIMILAR COMPLAINTS ABOUT VOLKSWAGEN CARS WHERE THEY HAVE FOUND THE INTERIOR SOUND INSULATION MAT UNDER THE CARPER FLOOR TO BE THE CAUSE. I NEED MY CAR AND I CAN'T DRIVE IT LIKE THIS AS IT IS UNSAFE FOR MY HEALTH AND I FEAR THIS "CRAYON ODOR" COULD CAUSE ME TO HAVE A CAR ACCIDENT. I HAVE TRIED TO ENLIST VW AMERICA AND THEY STATE THEY ARE NOT AWARE OF THE ISSUE , HOWEVER, THERE ARE HUNDREDS, IF NOT THOUSAND COMPLAINTS THAT THEY HAVE RECEIVED FROM THIS TOXIC ODOR THAT IS COMING INTO THE PASSENGER CABIN OF THEIR CARS ESPECIALLY THE 2006 PASSAT. THIS TOXIC CRAYON ODOR IS PRESENT AT ALL TIMES , IT IS NOT DEPENDENT ON THE CAR RUNNING (BEING ON) WHAT SO EVER.. PLEASE HELP!!!
NHTSA complaint #10412290 — an unverified report by a vehicle owner.
EQUIPMENT
AIR CONDITIONING STOPPED WORKING AFTER 5 YEARS. CONDENSER CRACKED/BROKEN ACCORDING TO DEALER, REQUIRES REPLACEMENT OF ALL AIR CONDITIONING COMPONENTS. TOTAL COST $1,700 INCL. LABOR.
NHTSA complaint #10386993 — an unverified report by a vehicle owner.
EQUIPMENT
I HAVE A PROBLEM WITH THE A/C OF MY 2006 VOLKSWAGEN PASSAT 2.0. THE TECHNICIAN TELLS ME THAT BASICALLY ALL THE COMPONENTS OF MY A/C SYSTEM IS DAMAGED AND NEED TO BE REPLACED. AFTER I SEARCH THE INTERNET, A LOT OF PEOPLE HAVE BEEN HAVING THE SAME PROBLEMS SINCE 2007 AND IT'S FOR MODELS FROM 2001 TO 2007 (AS FAR AS I CAN FIND NOW). PLEASE INVESTIGATE THIS ISSUE BECAUSE I BELIEVE IT'S A DESIGN PROBLEM INSTEAD OF A WEAR AND TEAR PROBLEM. HOPEFULLY WE AS CONSUMERS CAN RELY ON YOU TO HELP US FIGHT FOR JUSTICE.
NHTSA complaint #10378225 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS BUT TO NO AVAIL. THE DRIVER SIDE SUN VISOR LIGHT ALSO WOULD NOT ILLUMINATE AND THE LIGHT WAS REPLACED BY THE DEALER. IN ADDITION, THE AIR CONDITIONING SYSTEM WAS REPAIRED SEVERAL TIMES AND MOST RECENTLY FAILED AGAIN. THE CONTACT STATED THE DRAIN HAD TO BE CLEANED OF CONTAMINATED SOLVENT AND REPAIRS WERE ALSO MADE TO THE TEMPERATURE SYSTEM. THE MANUFACTURER WAS NOT CONTACTED IN REGARDS TO ANY OF THE ABOVE FAILURES. THE FAILURE MILEAGE WAS 20,578 AND THE CURRENT MILEAGE WAS 39,000.
NHTSA complaint #10351530 — an unverified report by a vehicle owner.
EQUIPMENT
2002 VW PASSAT CAR JACK (OEM) FAILED UNDER NORMAL LIFTING OPERATION TO REMOVE TIRE. JACK ASSEMBLY TWISTED AND BENT DURING LIFTING PROCESS. IT THEN BECAME NECESSARY TO USE AN ALTERNATE JACK TO LIFT THE VEHICLE TO REMOVE THIS OEM JACK FROM UNDER THE VEHICLE. OWNER CONTACTED VW OF AMERICA TO ALERT MANUFACTURER OF THE SAFETY CONCERN AND TO REQUEST A REPLACEMENT JACK AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY.
NHTSA complaint #10349140 — an unverified report by a vehicle owner.