Owners have filed 20 complaints
about the 2011 Volkswagen Touareg with NHTSA between 2012 and 2021.
The largest single group is the fuel & propulsion.
Across this model's run it ranks 6 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 14
Against the median year of the Volkswagen Touareg. 50 means typical for this
model; 100 means roughly double.
Severity — 52
10% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 80
47% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2011 compares with every other Volkswagen Touareg
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2011 Volkswagen Touareg
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Fuel & Propulsion
630.0%
Median failure at 39,500 miles
Engine & Cooling
420.0%
Median failure at 100,032 miles
Other & Unspecified
315.0%
Median failure at 77,000 miles
Steering
315.0%
Median failure at 9,000 miles
Acceleration & Cruise Control
15.0%
Median failure at 30,000 miles
Airbags
15.0%
1 crashes, 0 fires
Electrical System
15.0%
Median failure at 21,000 miles
Transmission & Drivetrain
15.0%
Median failure at 130,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
211.8%
1,000 – 9,999 miles
317.6%
10,000 – 24,999 miles
211.8%
25,000 – 49,999 miles
211.8%
50,000 – 74,999 miles
211.8%
75,000 – 99,999 miles
15.9%
100,000 – 149,999 miles
423.5%
150,000+ miles
15.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2012peak 3Nov 2021
NHTSA investigations into the 2011 Volkswagen Touareg
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA11003Opened 7 Feb 2011Closed 27 Mar 2015FUEL SYSTEM, DIESEL
High-Pressure Fuel Pump Failure
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any desig...
Recalls on the 2011 Volkswagen Touareg
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201612811,588 units in Canada
Brakes
On certain vehicles, a securing clip at the brake pedal hinge may have become dislodged during vehicle assembly. This could allow the pivot pin to move out of position, which would allow the pedal to wobble, and could fracture the brake pedal pivot through continued use. A fractured hinge would allow the pedal to separate from its pivot, which could lead to impaired brake function and increase stopping distances, increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect and add a securing clip as necessary.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 77,000 milesGreenfield, WI2 injured
UNKNOWN OR OTHER
WHILE DRIVING AT APPROXIMATELY 60MPH ON A SMOOTH TWO LANE WIDE HIGHWAY THE FRONT SUNROOF PANEL (PANORAMIC) SHATTERED. THERE WERE NO OTHER VEHICLES ON THE ROAD, NO OVERPASSES AND NO TREES ABOVE. IT WAS AROUND 65-70 DEGREES FAHRENHEIT. IT WAS NOT HAILING OR RAINING AT THE TIME. NO OBJECTS WERE RECOVERED FROM INSIDE OF THE VEHICLE. THE GLASS APPEARED TO HAVE BROKEN UPWARDS INSTEAD OF INWARDS. FIANC AND TWO DOGS (TRUNK AREA) WERE INSIDE OF THE CRUCIBLE. GLASS CAUSED VERY MINOR CUTS. VEHICLE RECENTLY DETAILED AND ALSO CLEANED BY MYSELF. NO ROCK CHIPS PRESENT IN SUNROOF GLASS. NO VISIBLE CRACKS PRIOR TO INCIDENT.
NHTSA complaint #10871581 — an unverified report by a vehicle owner.
Chicago, ILCrash
AIR BAGS
IN A FRONT-ON COLLISION THAT CAUSED $22,000 OF DAMAGE TO THE FRONT OF MY VEHICLE, NEITHER OF THE FRONT AIRBAGS DEPLOYED.
NHTSA complaint #10448818 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Whitefish, MT
ENGINE
On my 2011 VW Touareg TDI there is an exhaust leak. Can be smelled within seconds of starting it. A turbo/EGR pipe cracks and the result is a serious exhaust leak under hood right next to where air is drawn into the cabin for HVAC. Parts are backordered with no ETA. Even though when driving there is exhaust getting into the car the dealer and VW corporate just says "sorry for the delay of the parts". This part failure seems to be a known issue- The VW dealer was told by corporate that installing a used part is not acceptable either. Currently been waiting 11 months on this part. The leak was noticed right after VW had to "fix" all the TDIs for the emissions scandal.
NHTSA complaint #11439401 — an unverified report by a vehicle owner.
at 100,032 milesCanton, MA
ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TOUAREG. THE CONTACT STATED WHILE DRIVING 45 MPH, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF NORWOOD (1280 PROVIDENCE HWY, NORWOOD, MA 02062) WHERE IT WAS DIAGNOSED WITH THE CATALYTIC CONVERTER NEEDING TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED UNDER AN UNKNOWN RECALL HOWEVER, THE FAILURE OCCURRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,032.
NHTSA complaint #11403910 — an unverified report by a vehicle owner.
at 130,000 milesSanta Cruz, CA
POWER TRAIN
THIS HAS HAPPENED MULTIPLE TIMES, AT LOW SPEEDS, CAR GOES INTO LIMP HOME MODE RANDOMLY AND CREAKS ALONG AT 8 MILES AN HOUR, MOST RECENTLY LOST BRAKING POWER AND MESSAGE COMES UP "HYBRID ERROR, PULL OVER IN A SAFE LOCATION." THEN WHEN YOU TURN IT OFF AND ON AGAIN IT WORKS FINE. THIS IS NOT HELPFUL AS THERE IS NO INFORMATION FOR THE MECHANIC TO GO BY TO SOLVE THE PROBLEM. WE HAVE REPLACED THE CATALYTIC CONVERTER, BOTH FUEL PUMPS AND PRE-FUEL PUMP MECHANISMS AND STILL THE ODD ERROR MESSAGE LACK OF CAR RUNNING. I AM THINKING ABOUT USING IT AS A PLANTER IN MY YARD, CURRENTLY IS IT LIVING WITH THE MECHANIC WAITING TO BEHAVE BADLY AGAIN, SO HE CAN TRY AND THE PROBLEM, BUT NOT DRIVEABLE BY AN ORDINARY CITIZEN. IT HAS HAPPENED, WHILE SLOWING DOWN, WHILE TURNING, ALL AT LOW SPEEDS, BUT THAT DOESN'T REALLY HELP MUCH. I STILL CAN'T DRIVE IT. IT HAS 138K ON A HYBRID ENGINE. IT WAS REAR-ENDED AND REPAIRED ABOUT 3 YEARS AGO, BUT IT RAN FINE AFTER THAT FOR A COUPLE OF YEARS. THIS IS A MYSTERY PROBLEM.
NHTSA complaint #11328777 — an unverified report by a vehicle owner.
at 130,000 milesSanta Cruz, CA
ENGINE
THIS HAS HAPPENED MULTIPLE TIMES, AT LOW SPEEDS, CAR GOES INTO LIMP HOME MODE RANDOMLY AND CREAKS ALONG AT 8 MILES AN HOUR, MOST RECENTLY LOST BRAKING POWER AND MESSAGE COMES UP "HYBRID ERROR, PULL OVER IN A SAFE LOCATION." THEN WHEN YOU TURN IT OFF AND ON AGAIN IT WORKS FINE. THIS IS NOT HELPFUL AS THERE IS NO INFORMATION FOR THE MECHANIC TO GO BY TO SOLVE THE PROBLEM. WE HAVE REPLACED THE CATALYTIC CONVERTER, BOTH FUEL PUMPS AND PRE-FUEL PUMP MECHANISMS AND STILL THE ODD ERROR MESSAGE LACK OF CAR RUNNING. I AM THINKING ABOUT USING IT AS A PLANTER IN MY YARD, CURRENTLY IS IT LIVING WITH THE MECHANIC WAITING TO BEHAVE BADLY AGAIN, SO HE CAN TRY AND THE PROBLEM, BUT NOT DRIVEABLE BY AN ORDINARY CITIZEN. IT HAS HAPPENED, WHILE SLOWING DOWN, WHILE TURNING, ALL AT LOW SPEEDS, BUT THAT DOESN'T REALLY HELP MUCH. I STILL CAN'T DRIVE IT. IT HAS 138K ON A HYBRID ENGINE. IT WAS REAR-ENDED AND REPAIRED ABOUT 3 YEARS AGO, BUT IT RAN FINE AFTER THAT FOR A COUPLE OF YEARS. THIS IS A MYSTERY PROBLEM.
NHTSA complaint #11328777 — an unverified report by a vehicle owner.
at 130,000 milesSanta Cruz, CA
FUEL/PROPULSION SYSTEM
THIS HAS HAPPENED MULTIPLE TIMES, AT LOW SPEEDS, CAR GOES INTO LIMP HOME MODE RANDOMLY AND CREAKS ALONG AT 8 MILES AN HOUR, MOST RECENTLY LOST BRAKING POWER AND MESSAGE COMES UP "HYBRID ERROR, PULL OVER IN A SAFE LOCATION." THEN WHEN YOU TURN IT OFF AND ON AGAIN IT WORKS FINE. THIS IS NOT HELPFUL AS THERE IS NO INFORMATION FOR THE MECHANIC TO GO BY TO SOLVE THE PROBLEM. WE HAVE REPLACED THE CATALYTIC CONVERTER, BOTH FUEL PUMPS AND PRE-FUEL PUMP MECHANISMS AND STILL THE ODD ERROR MESSAGE LACK OF CAR RUNNING. I AM THINKING ABOUT USING IT AS A PLANTER IN MY YARD, CURRENTLY IS IT LIVING WITH THE MECHANIC WAITING TO BEHAVE BADLY AGAIN, SO HE CAN TRY AND THE PROBLEM, BUT NOT DRIVEABLE BY AN ORDINARY CITIZEN. IT HAS HAPPENED, WHILE SLOWING DOWN, WHILE TURNING, ALL AT LOW SPEEDS, BUT THAT DOESN'T REALLY HELP MUCH. I STILL CAN'T DRIVE IT. IT HAS 138K ON A HYBRID ENGINE. IT WAS REAR-ENDED AND REPAIRED ABOUT 3 YEARS AGO, BUT IT RAN FINE AFTER THAT FOR A COUPLE OF YEARS. THIS IS A MYSTERY PROBLEM.
NHTSA complaint #11328777 — an unverified report by a vehicle owner.
at 56,000 milesErie, PA
ENGINE
WATER FOUND IN THE AIR INTAKE BOX DURING AIR FILTER CHANGE ON MY 2011 VW TOUAREG. BOTTOM 3.5 INCHES OF OLD FILTER WAS FOUND WET WHEN AIR BOX WAS OPENED. THIS IS A SERIOUS ISSUE AS LIQUID WATER THAT ENTERS THE ENGINE DURING OPERATION CAN CAUSE THE ENGINE TO STALL WHILE IN TRAFFIC RESULTING IN A SERIOUS SAFETY ISSUE. WATER OR FILTER MATERIAL INGESTION INTO THE ENGINE CAN ALSO RESULT IN CATASTROPHIC ENGINE DAMAGE REQUIRING ENGINE REPLACEMENT. THIS APPEARS TO BE A KNOWN ISSUE BY VW WITH NO ACTION TAKEN TO DATE, DESPITE NUMEROUS COMPLAINTS FROM OWNERS REGARDING THIS ISSUE. I REQUEST THAT NHTSA INVESTIGATE THIS ISSUE AND COMPEL VW OF NORTH AMERICA TO PROVIDE A FIX AND CONDUCT A RECALL CAMPAIGN AS HAS BEEN DONE IN CHINA AND GERMANY.
NHTSA complaint #11297133 — an unverified report by a vehicle owner.
at 69,899 milesSAN Pedro, CA
FUEL/PROPULSION SYSTEM
THE VEHICLE RECENTLY COMPLETED A 70,000 MILE SERVICE AT THE LOCAL VW DEALER. TWO DAYS AFTER THE SERVICE, THE VEHICLE BEGAN TO EXHIBIT THE FAINT SMELL OF FUEL ON THE DRIVER'S REAR SIDE OF THE VEHICLE WHEN PARKED. WITH EACH PASSING DAY, THE SCENT OF FUEL CONTINUES TO INCREASE AND NOW ENTERS THE VEHICLE CABIN AT LOW IDLE SPEEDS (ESPECIALLY WHEN EXITING MAJOR ROADS OF TRAVEL).
NHTSA complaint #11138850 — an unverified report by a vehicle owner.
at 820,000 milesLeola, PA
UNKNOWN OR OTHER
MY DIESEL VW TOUAREG NEEDS THE NOX SENSOR REPLACED. WHY IS THIS NOT CONSIDERED PART OF THE WARRANTY FOR THE EMISSIONS SYSTEM ? SINDE THE EPA HAS DESIGNATED THE VW DIESELS MUST BE EITHER BUYBACK OR REPLACED/REPAIRED IT SEEMS APPARENT THAT THIS SENSOR IS JUST AS IMPORTANT TO THE FUNCTION OF THE EMISSIONS SYSTEM BUT IT IS NOT A COVERED PART. THIS PART IS VERY EXPENSIVE AND FUNCTIONS ALONG WITH THE AD-BLUE PUMP WHICH IS COVERED.
NHTSA complaint #10960193 — an unverified report by a vehicle owner.
at 77,000 milesGreenfield, WI2 injured
UNKNOWN OR OTHER
WHILE DRIVING AT APPROXIMATELY 60MPH ON A SMOOTH TWO LANE WIDE HIGHWAY THE FRONT SUNROOF PANEL (PANORAMIC) SHATTERED. THERE WERE NO OTHER VEHICLES ON THE ROAD, NO OVERPASSES AND NO TREES ABOVE. IT WAS AROUND 65-70 DEGREES FAHRENHEIT. IT WAS NOT HAILING OR RAINING AT THE TIME. NO OBJECTS WERE RECOVERED FROM INSIDE OF THE VEHICLE. THE GLASS APPEARED TO HAVE BROKEN UPWARDS INSTEAD OF INWARDS. FIANC AND TWO DOGS (TRUNK AREA) WERE INSIDE OF THE CRUCIBLE. GLASS CAUSED VERY MINOR CUTS. VEHICLE RECENTLY DETAILED AND ALSO CLEANED BY MYSELF. NO ROCK CHIPS PRESENT IN SUNROOF GLASS. NO VISIBLE CRACKS PRIOR TO INCIDENT.
NHTSA complaint #10871581 — an unverified report by a vehicle owner.
at 30,000 milesDenver, CO
VEHICLE SPEED CONTROL
THIS IS AN ONGOING PROBLEM SINCE WE TOOK POSSESSION OF THE VEHICLE.UNPREDICTABLE AND INCONSISTENT ACCELERATION STUMBLE': THIS OCCURS UNPREDICTABLY AND GENERALLY FROM A STANDING START. ONE DEPRESSES THE ACCELERATOR AND THE CAR DOES NOT ACCELERATE. IT DECELERATES -THEN IT RECOVERS OFTEN ABRUPTLY. THIS PUTS THE DRIVER AND PASSENGERS IN PERIL OF A CRASH FROM ONCOMING TRAFFIC.
NHTSA complaint #10622286 — an unverified report by a vehicle owner.
at 9,000 milesEL Sobrante, CA
STEERING
THE STEERING WHEEL ON THIS BRAND NEW CAR SHAKES PERSISTENTLY AT ANY SPEED ABOVE 60MPH MAKING IT UNPLEASANT, IF NOT DANGEROUS, TO DRIVE.
NHTSA complaint #10543009 — an unverified report by a vehicle owner.
at 600 milesEdwardville, IL
STEERING
AT HIGHWAY SPEEDS, 60-75MPH, THE STEERING WHEEL SHAKES DRAMATICALLY. DEALER RE-BALANCED, STILL SHOOK. DEALER REPLACED EAGLE LS2'S AT 32K MILES WITH SAME TIRES AND ROAD-FORCE BALANCED...STILL SHOOK. BASED ON OTHERS WITH SAME PROBLEM, I RECOMMENED THEY TRY GY LATITUDES...ALONG WITH ROAD-FORCE BALANCE AND NITRO FILL, SHAKING HAS BEEN GONE FOR PAST 15K MILES. BUT THIS IS A REPEATABLE EVENT ON FLAT/SMOOTH ROAD SURFACES, AT SPEED. MANY DEALERS APPARENTLY UNABLE TO CORRECT, BASED ON FEEDBACK AT VARIOUS TOUAREG FAN SITES (VW VORTEX, CLUB TOUAREG, ETC.) SEEMS TO IMPACT TDI LUX (MY TRIM) MORE THAN OTHERS, FROM 2011-2013.
NHTSA complaint #10537668 — an unverified report by a vehicle owner.
at 600 milesEdwardville, IL
UNKNOWN OR OTHER
AT HIGHWAY SPEEDS, 60-75MPH, THE STEERING WHEEL SHAKES DRAMATICALLY. DEALER RE-BALANCED, STILL SHOOK. DEALER REPLACED EAGLE LS2'S AT 32K MILES WITH SAME TIRES AND ROAD-FORCE BALANCED...STILL SHOOK. BASED ON OTHERS WITH SAME PROBLEM, I RECOMMENED THEY TRY GY LATITUDES...ALONG WITH ROAD-FORCE BALANCE AND NITRO FILL, SHAKING HAS BEEN GONE FOR PAST 15K MILES. BUT THIS IS A REPEATABLE EVENT ON FLAT/SMOOTH ROAD SURFACES, AT SPEED. MANY DEALERS APPARENTLY UNABLE TO CORRECT, BASED ON FEEDBACK AT VARIOUS TOUAREG FAN SITES (VW VORTEX, CLUB TOUAREG, ETC.) SEEMS TO IMPACT TDI LUX (MY TRIM) MORE THAN OTHERS, FROM 2011-2013.
NHTSA complaint #10537668 — an unverified report by a vehicle owner.
Attleboro, MA
FUEL/PROPULSION SYSTEM
HESITATION OF VEHICLE WHEN ENTERING ON RAMP TO HIGHWAY. THIS HAS HAPPENED MULTIPLE TIMES AND WILL LEAD TO AN ACCIDENT.
NHTSA complaint #10508674 — an unverified report by a vehicle owner.
at 9,000 milesCuba, NY
FUEL SYSTEM, DIESEL
GLOW PLUG WARNING LIGHT CAME ON AND VEHICLE LOST THROTTLE RESPONSE -- DID NOT STOP RUNNING BUT FELT LIKE RUNNING ON 1/2 CYLINDERS. PULLED OFF THE HIGHWAY AT THE NEXT OPPORTUNITY; VEHICLE DIED AT THE END OF THE OFF-RAMP AND COULD NOT BE RE-STARTED. VEHICLE TOWED TO NEAREST VW DEALER, WHO SAYS THAT THE ENTIRE FUEL SYSTEM MUST BE REPLACED FROM BACK TO FRONT. DEALER CLAIMS THAT REAR LIFT PUMP CAUSED THE INCIDENT BUT ALSO SAYS THE HPFP (INJECTOR PUMP) FAILED. THREE WEEKS INTO THE INCIDENT THE VEHICLE IS STILL BEING REPAIRED.
NHTSA complaint #10491775 — an unverified report by a vehicle owner.
at 9,000 milesCuba, NY
FUEL/PROPULSION SYSTEM
GLOW PLUG WARNING LIGHT CAME ON AND VEHICLE LOST THROTTLE RESPONSE -- DID NOT STOP RUNNING BUT FELT LIKE RUNNING ON 1/2 CYLINDERS. PULLED OFF THE HIGHWAY AT THE NEXT OPPORTUNITY; VEHICLE DIED AT THE END OF THE OFF-RAMP AND COULD NOT BE RE-STARTED. VEHICLE TOWED TO NEAREST VW DEALER, WHO SAYS THAT THE ENTIRE FUEL SYSTEM MUST BE REPLACED FROM BACK TO FRONT. DEALER CLAIMS THAT REAR LIFT PUMP CAUSED THE INCIDENT BUT ALSO SAYS THE HPFP (INJECTOR PUMP) FAILED. THREE WEEKS INTO THE INCIDENT THE VEHICLE IS STILL BEING REPAIRED.
NHTSA complaint #10491775 — an unverified report by a vehicle owner.
at 39,500 milesActon, MA
FUEL SYSTEM, DIESEL
WEDNESDAY 8/15 - FOLLOWING AN APPROXIMATELY 50 MILE EARLY MORNING HIGHWAY DRIVE FROM HOME TO A REMOTE OFFICE LOCATION, THE ENGINE STALLED WHILE STANDING AT A STOP LIGHT. I IMMEDIATELY RESTARTED AND PROCEED A SHORT DISTANCE THROUGH THE LIGHT, WHEREIN THE ENGINE FAILED AGAIN. ATTEMPTS TO RESTART WERE UNSUCCESSFUL, WITH MULTIPLE ENGINE LIGHTS, GLOW PLUG COIL SIGNALS DISPLAYED. CAR TOWED TO DEALERSHIP FOR EVALUATION. FOLLOWING DAY, 8/16 ADVISED THAT THE 'ALGAE' DISCOVERED IN FUEL - REQUIRING DRAIN OF FUEL TANK, FLUSH AND CLEANING OF FUEL SYSTEM - ESTIMATED COST ~ $400. FOLLOWING DAY, 8/17 ADVISED THAT DRAIN, FLUSH COMPLETE BUT THAT FUEL RETURN VALVE REQUIRED REPLACEMENT - ESTIMATED COST INCREASED TO ~$800. PARTS ORDERED, CAR TO REMAIN AT DEALERSHIP THROUGH WEEKEND. TUESDAY 8/21 RECEIVED CALL, ADVISED THAT 'METAL SHAVINGS IN FUEL SYSTEM' REQUIRED COMPLETE REPLACEMENT OF FUEL SYSTEM - APPROX. $10,000 REPAIR. REGIONAL VW SERVICE REP. REVIEWED MATTER AND ASSUMED RESPONSIBILITY FOR REPAIR. QUESTIONED SUDDEN SHIFT FROM ALGAE TO METAL SHAVINGS CONTAMINATION WITHOUT MATERIAL RESPONSE. LATER THAT DAY RECEIVED FOLLOW UP CALL THAT PARTS REQUIRED 'RED TAG' ORDERING, MEANING PARTS HAD TO COME FROM GERMANY. CAR TO BE LAID UP FOR ADDITIONAL 10 DAYS (APPROX). 8/27 - ASKED FOR UPDATE AND USE OF LOANER CAR. PARTS STILL ON ORDER. DEALERSHIP HAD NOT EXPERIENCED NON - GASOLINE GENERATED FUEL SYSTEM CONTAMINATION/FAILURE - NO REASONED EXPLANATION FOR FAILURE. LOANER CAR DENIED AS CAR WAS BEYOND 36K WARRANTY PERIOD, YET VW ELECTED TO ASSUME RESPONSIBILITY FOR REPAIR. WEB BASED RESEARCH INDICATESWELL DOCUMENTED AND GROWING TDI FUEL SYSTEM FAILURE PROBLEM. *TR
NHTSA complaint #10472821 — an unverified report by a vehicle owner.
at 18,000 milesRochester, NY
STEERING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE DRIVING 65 MPH THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE WHO ADVISED THE CONTACT THAT THE TIRES AND ROTORS NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE 20,500.
NHTSA complaint #10470539 — an unverified report by a vehicle owner.
at 21,000 milesCarmel Valley, CA
ELECTRICAL SYSTEM
KEY CAME OUT OF THE CAR WHILE RUNNING. COULD NOT GET THE KEY BACK INTO IGNITION AND COULD NOT SHUT THE CAR OFF. AFTER TALKING TO VW CUSTOMER CARE, THE ONLY SOLUTIONS PROVIDED WERE TO LET THE CAR RUN UNTIL IT RUNS OUT OF FUEL THEN WE CAN TOW IT. PLEASE NOTE THIS IS A DIESEL AND THE TANK WAS FUEL (26 GALLONS) - THIS WOULD REQUIRE FOR THE CAR TO RUN FOR DAYS...AND NO WAY TO LOCK THE DOORS. ALSO, THEY SUGGESTED THAT IF THAT WAS GOING TO TAKE TOO MUCH TIME I COULD CONSIDER SIFFENING THE FUEL - WHERE AM I SUPPOSE TO STORE 26 GALLONS OF DIESEL FUEL. VW HAS REPLACED THE IGNITION SWITCH AND I'M WAITING ON A SOLUTION IF THIS HAPPENS AGAIN. NEEDLESS TO SAY I CONSIDER THIS A SIGNIFICANT SAFETY HAZARD.
NHTSA complaint #10467655 — an unverified report by a vehicle owner.
Chicago, ILCrash
AIR BAGS
IN A FRONT-ON COLLISION THAT CAUSED $22,000 OF DAMAGE TO THE FRONT OF MY VEHICLE, NEITHER OF THE FRONT AIRBAGS DEPLOYED.
NHTSA complaint #10448818 — an unverified report by a vehicle owner.