Owners have filed 37 complaints
about the 2012 Volkswagen Touareg with NHTSA between 2012 and 2026.
The largest single group is the fuel & propulsion.
Across this model's run it ranks 7 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 26
Against the median year of the Volkswagen Touareg. 50 means typical for this
model; 100 means roughly double.
Severity — 42
8.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 63
37% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2012 compares with every other Volkswagen Touareg
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2012 Volkswagen Touareg
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Fuel & Propulsion
821.6%
Median failure at 71,500 miles
Engine & Cooling
616.2%
Median failure at 80,000 miles
Steering
513.5%
Median failure at 850 miles
Electrical System
410.8%
Median failure at 45,000 miles
Transmission & Drivetrain
38.1%
Median failure at 42,500 miles
Seat Belts
25.4%
Median failure at 134,000 miles
Brakes
25.4%
Median failure at 17,007 miles
Airbags
25.4%
1 crashes, 0 fires · median 104,000 mi
Stability & Traction Control
12.7%
Median failure at 45,000 miles
Seats
12.7%
Median failure at 125 miles
Wheels
12.7%
Median failure at 73,900 miles
Lights
12.7%
Acceleration & Cruise Control
12.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
414.8%
1,000 – 9,999 miles
13.7%
10,000 – 24,999 miles
311.1%
25,000 – 49,999 miles
725.9%
50,000 – 74,999 miles
414.8%
75,000 – 99,999 miles
311.1%
100,000 – 149,999 miles
27.4%
150,000+ miles
311.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2012peak 4Mar 2026
NHTSA investigations into the 2012 Volkswagen Touareg
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA11003Opened 7 Feb 2011Closed 27 Mar 2015FUEL SYSTEM, DIESEL
High-Pressure Fuel Pump Failure
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any desig...
Recalls on the 2012 Volkswagen Touareg
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V329000
UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
16V170000
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2016 Touareg vehicles. The brake pedal pivot pin may be missing a securing clip, allowing the pivot pin to move and the brake pedal to dislodge.
Risk: If the brake pedal dislodges, the driver may not be able to apply the brakes, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201612811,588 units in Canada
Brakes
On certain vehicles, a securing clip at the brake pedal hinge may have become dislodged during vehicle assembly. This could allow the pivot pin to move out of position, which would allow the pedal to wobble, and could fracture the brake pedal pivot through continued use. A fractured hinge would allow the pedal to separate from its pivot, which could lead to impaired brake function and increase stopping distances, increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect and add a securing clip as necessary.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 30,000 milesWaalnut Creek, CACrash1 injured
AIR BAGS
WHILE TRAVELING ON HIGHWAY 24 AIRBAG SPONTANEOUSLY DEPLOYED AND I WAS INVOLVED IN MVA. FRONT END OF VW TOUREG SMASHED INTO CONCRETE CENTER POST. TRAVELING ABOUT 65 MPH.
NHTSA complaint #10906075 — an unverified report by a vehicle owner.
at 125 milesRensselaer, NY2 injured
SEATS
THE POWER SEAT KNOB/SWITCH DESIGN CAUSES THE SEAT BACK TO RECLINE WHEN ENTERING AND EXITING THE VEHICLE. ON NUMEROUS OCCASIONS I HAVE FALLEN/SLID BACK INTO THE SEAT WHEN EXITING BECAUSE THE SEAT BACK WOULD RECLINE. ON SUCH OCCASIONS IT'S LIKE LOSING ONE'S BALANCE AS YOU TRY AND STAND UP BY USING ONE'S BODY TO PUSH OFF THE SEAT. ON NUMEROUS OCCASIONS THE HEAVY TOUAREG DOOR UNFORTUNATELY CLOSES AND HAS SLAMMED ON MY LEGS CAUSING BRUISING AND PAIN. WHEN MY PARTNER, WHO HAS A BAD BACK, TRIES TO ENTER AND EXIT THE TOUAREG, THE RECLINING SEAT BACK HAS CAUSED HER TO SLIDE ON THE SEAT AND TWEAKING HER BACK AND CAUSING UNPRECEDENTED HARM. MY CONTINUED FEAR IS WHEN TRYING TO EXIT THE VEHICLE ON BUSY STREETS BECAUSE WHEN I HAVE HAD TO NOT EXIT FULLY BECAUSE OF TRAFFIC, THE BACK SEAT SUPPORT IS GONE CAUSING ME TO ONCE AGAIN SLIDE INTO THE RECLINED SEAT BACK AND GETTING MY LEGS ONCE AGAIN CAUGHT BY A HEAVY DOOR. I HAD THIS ISSUE SINCE MY FIRST WEEK OF OWNERSHIP AND IT IS DOCUMENTED WITH THE DEALER. I RECENTLY FOUND OUT VW RECOGNIZES THE ISSUE AS THEY REENGINEERED THE SEAT KNOB AND BACKING BEZEL TO STOP THIS ISSUE BUT PRIOR TO THE FIX OWNERS ARE NOT ELIGIBLE BECAUSE THEY CONSIDER THIS REENGINEERED FIX TO BE JUST AN ACCESSORY. THE FIX STARTED TO APPEAR WITHIN THE 2013 MODEL YEAR.
NHTSA complaint #10536605 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Apache Junction, AZ
STEERING
After driving the car for approximately 30 minutes without any problems and turning it off, it would not turn the ignition back on, release the parking brake or shift out of „P“. Several towing companies were unable to tow the vehicle due to the manufacturer’s failure to provide instructions on how to release the shifter in case of a problem. Other vehicles have a release button somewhere, the 2012 VW Touareg doesn’t. On page 481 of the owners manual VW advises the owner that if „you want to have the vehicle towed, the gear shift selection lever must first be released with the emergency procedure. Get professional assistance.“ The manual doesn’t explain what this emergency procedure would be. We had to call 3 different towing companies with professionals who didn’t have any clue in regards to the question how to release the shifter. The fourth company came with special equipment which allowed to tow the vehicle with the shifter in „P“ The dealership found that the ESL module (electronic steering lock) was faulty, which could be a safety issue, especially if it actuates while driving the vehicle.
NHTSA complaint #11726250 — an unverified report by a vehicle owner.
Gainesville, FL
ELECTRICAL SYSTEM
I was driving to church on the morning of 2/16/25 when I heard a very loud “Boom.” I thought something had hit the car. It sounded like a gun going off. When I pulled over to see what had happened I realized the right side mirror had exploded. The glass was completely gone with only the glue left on the back plate housing. Both mirrors were in the “off” position. Nothing hit the outside housing. The right side mirror simply exploded. Thank God the window was not down with a passenger in the right front seat. In cool weather I often drive with the window down. Someone could have been hurt. I have owned many cars but NEVER one with a side mirror that exploded. This design is DANGEROUS.
NHTSA complaint #11643863 — an unverified report by a vehicle owner.
New Bern, NC
FUEL/PROPULSION SYSTEM
While driving my family around, the car lost engine power and came to a stop on a busy roadway leaving us stranded until a tow truck could arrive. There were no warnings or indications that anything was wrong. One minute, it was driving fine and out of nowhere, the engine shut off in the middle of the road leaving us blocking a lane and creating a dangerous situation. The dealership is claiming that the high pressure fuel pump suffered a catastrophic failure and that the entire fuel system needs to be replaced, which is going to cost more than $13,000.
NHTSA complaint #11632714 — an unverified report by a vehicle owner.
at 124,000 milesCanton, MI
ENGINE AND ENGINE COOLING
The contact owns a 2012 Volkswagen Touareg. The contact stated while driving at an undisclosed speed, he smelled an oil odor and smoke odor in the interior of the vehicle. After a visual inspection, the contact observed oil leaking from underneath the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who determined the diesel particulate filter needed to be replaced but was unable to locate the part. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 124,000.
NHTSA complaint #11548067 — an unverified report by a vehicle owner.
at 178,000 milesSioux City, IA
SEAT BELTS
The contact owns a 2012 Volkswagen Touareg. The contact stated that the driver’s side seat belt unintendedly unlatched while driving at various speeds. Additionally, the contact stated that the clockspring was defective, causing several failures with the vehicle. The contact stated while tilting the steering wheel, the vehicle drifted away from the intended direction and the windshield wipers would activate to the fastest speed with windshield washer fluid spraying onto the windshield and the horn was blaring uncontrollably. The vehicle was taken to a dealer and the contact was provided an estimate for a diagnostic test. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 178,000.
NHTSA complaint #11540257 — an unverified report by a vehicle owner.
at 178,000 milesSioux City, IA
ELECTRICAL SYSTEM
The contact owns a 2012 Volkswagen Touareg. The contact stated that the driver’s side seat belt unintendedly unlatched while driving at various speeds. Additionally, the contact stated that the clockspring was defective, causing several failures with the vehicle. The contact stated while tilting the steering wheel, the vehicle drifted away from the intended direction and the windshield wipers would activate to the fastest speed with windshield washer fluid spraying onto the windshield and the horn was blaring uncontrollably. The vehicle was taken to a dealer and the contact was provided an estimate for a diagnostic test. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 178,000.
NHTSA complaint #11540257 — an unverified report by a vehicle owner.
at 178,000 milesSioux City, IA
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2012 Volkswagen Touareg. The contact stated that the driver’s side seat belt unintendedly unlatched while driving at various speeds. Additionally, the contact stated that the clockspring was defective, causing several failures with the vehicle. The contact stated while tilting the steering wheel, the vehicle drifted away from the intended direction and the windshield wipers would activate to the fastest speed with windshield washer fluid spraying onto the windshield and the horn was blaring uncontrollably. The vehicle was taken to a dealer and the contact was provided an estimate for a diagnostic test. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 178,000.
NHTSA complaint #11540257 — an unverified report by a vehicle owner.
at 119,000 milesLadera Ranch, CA
FUEL SYSTEM, GASOLINE
The contact owns a 2012 Volkswagen Touareg. The contact stated that there was an abnormal gasoline odor on the driver’s side of the vehicle. There were no warning lights illuminated. The contact looked underneath the vehicle at the gas tank and noticed that gasoline was leaking from the fuel tank onto the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 17V151000 (Fuel System, Gasoline). The VIN was not included. The approximate failure mileage was 119,000.
NHTSA complaint #11478400 — an unverified report by a vehicle owner.
at 90,000 milesSAN Carlos, CA
SEAT BELTS
THE DRIVER SEAT BELT DOES NOT LATCH PROPERLY AND COMES OFF WHILE DRIVING. MULTIPLE ATTEMPTS ARE REQUIRED FOR THE SEAT BELT TO LATCH AND BE SECURE. THIS PROBLEM STARTED AROUND JULY 2020.
NHTSA complaint #11415844 — an unverified report by a vehicle owner.
at 90,000 milesGlen Allen, VA
ENGINE
THE CATALYTIC CONVERTER COMPLETELY SEPARATED FROM ITS OWN FLANGE WHERE IT CONNECTS TO THE EXHAUST HEADER. ULTIMATELY CAUSING AN EXHAUST LEAK AND A CHECK ENGINE LIGHT. THIS OCCURRED WHILE DRIVING AND UNDER NORMAL OPERATING CONDITIONS. DRIVING ON A LOCAL HIGHWAY WITH A SPEED LIMIT OF 55 MPH, WHICH DOES NOT HAVE EXCESSIVE AMOUNT OF POT HOLES) .
NHTSA complaint #11277646 — an unverified report by a vehicle owner.
Santa FE, NM
VEHICLE SPEED CONTROL
THERE HAS BEEN A SUBSTANTIAL CHANGE/DECREASE IN THE PERFORMANCE OF MY 2012 TOUAREG TDI RESULTING IN SIGNIFICANTLY REDUCED FUEL ECONOMY: PREVIOUS AVG FUEL ECONOMY WAS APPROX 27MPG AND IS NOW BARELY AVERAGING 16 MPG. NOTICED CONTINUAL DECREASE IN CAR PERFORMANCE AFTER TAKING MY CAR IN FOR GENERAL MAINTENANCE TO GARCIA VW DEALERSHIP IN SANTA FE, NM ON THE FOLLOWING DATES: 3/6/18: GENERAL MAINTENANCE (AIR/CABIN/FUEL/ADBLUE MAINTENANCE/ AND TIRE CHANGE) 4/17/18: REPLACE A FAULTY RADIO WHICH SUDDENLY FAILED (DEALERSHIP HAD CAR FOR 8 DAYS) 6/7/18: CLEAN UP AD BLUE FUEL SPILL IN THE REAR SPARE TIRE COMPARTMENT THE ENGINE NOW RUNS SIGNIFICANTLY LOUDER AND IS REVVING UP AND SURGING AT INTERVALS. IN ADDITION TO THE SUBSTANTIAL DROP IN FUEL ECONOMY, THE AVERAGE SPEED/MPH HAS BEEN LOCKED AT 13MPH AND DROPPED TO 12MPH ON JUNE 1, 2018. CHANGE IN ENGINE BEHAVIOUR: -ENGINE RUNS LOUDER AND IS REVVING UP WHEN IDLING,ACCELERATING, BREAKING,DOWNSHIFTING -SOUNDS LIKE THE FUEL INJECTION IS SLUGGISH WHEN ACCELERATING -STEERING WHEEL FEELS SLUGGISH WHEN TURNING RIGHT AND ACCELERATING THROUGH TURNS. VIBRATING SOUND WHEN TURNING. -STARTING IGNITION: LONGER PAUSE FOR IGNITION TO START AFTER TURNING THE KEY AND FOOT IS ON BRAKE. -SUSPENSION: SUSPENSION OF THE CAR ROCKS BACK AND FORTH WHEN BRAKING AND SOUNDS LIKE THERE'S A TANK SLIDING/ SHIFTING IN THE REAR WHEN COMING TO A STOP. WHEN I INITIALLY HEARD THIS SOUND I OPENED THE TRUNK/CARGO AREA FOR THE SPARE TIRE AND FOUND DRIED AD BLUE SPILLED ALL OVER THE CARGO AREA INCLUDING DIRTY RAGS WHICH HAD BEEN USED TO WIPE UP ADBLUE AND STUFFED IN THE BOTTOM OF THE TRUNK. -AIR CONDITIONER IS EMITTING A VERY STRONG NAUSEATING YEAST ODOR THAT WILL NOT GO AWAY AND ISN'T COOLING EFFICIENTLY. I HAVENT AUTHORIZED OR APPROVED ANY UPDATES MODIFICATIONS TO THE VEHICLE RE: THE 3.0 LITER GEN EPA/CARB MODIFICATIONS: I SUSPECT VEHICLE TAMPERING.
NHTSA complaint #11118181 — an unverified report by a vehicle owner.
Santa FE, NM
ENGINE
THERE HAS BEEN A SUBSTANTIAL CHANGE/DECREASE IN THE PERFORMANCE OF MY 2012 TOUAREG TDI RESULTING IN SIGNIFICANTLY REDUCED FUEL ECONOMY: PREVIOUS AVG FUEL ECONOMY WAS APPROX 27MPG AND IS NOW BARELY AVERAGING 16 MPG. NOTICED CONTINUAL DECREASE IN CAR PERFORMANCE AFTER TAKING MY CAR IN FOR GENERAL MAINTENANCE TO GARCIA VW DEALERSHIP IN SANTA FE, NM ON THE FOLLOWING DATES: 3/6/18: GENERAL MAINTENANCE (AIR/CABIN/FUEL/ADBLUE MAINTENANCE/ AND TIRE CHANGE) 4/17/18: REPLACE A FAULTY RADIO WHICH SUDDENLY FAILED (DEALERSHIP HAD CAR FOR 8 DAYS) 6/7/18: CLEAN UP AD BLUE FUEL SPILL IN THE REAR SPARE TIRE COMPARTMENT THE ENGINE NOW RUNS SIGNIFICANTLY LOUDER AND IS REVVING UP AND SURGING AT INTERVALS. IN ADDITION TO THE SUBSTANTIAL DROP IN FUEL ECONOMY, THE AVERAGE SPEED/MPH HAS BEEN LOCKED AT 13MPH AND DROPPED TO 12MPH ON JUNE 1, 2018. CHANGE IN ENGINE BEHAVIOUR: -ENGINE RUNS LOUDER AND IS REVVING UP WHEN IDLING,ACCELERATING, BREAKING,DOWNSHIFTING -SOUNDS LIKE THE FUEL INJECTION IS SLUGGISH WHEN ACCELERATING -STEERING WHEEL FEELS SLUGGISH WHEN TURNING RIGHT AND ACCELERATING THROUGH TURNS. VIBRATING SOUND WHEN TURNING. -STARTING IGNITION: LONGER PAUSE FOR IGNITION TO START AFTER TURNING THE KEY AND FOOT IS ON BRAKE. -SUSPENSION: SUSPENSION OF THE CAR ROCKS BACK AND FORTH WHEN BRAKING AND SOUNDS LIKE THERE'S A TANK SLIDING/ SHIFTING IN THE REAR WHEN COMING TO A STOP. WHEN I INITIALLY HEARD THIS SOUND I OPENED THE TRUNK/CARGO AREA FOR THE SPARE TIRE AND FOUND DRIED AD BLUE SPILLED ALL OVER THE CARGO AREA INCLUDING DIRTY RAGS WHICH HAD BEEN USED TO WIPE UP ADBLUE AND STUFFED IN THE BOTTOM OF THE TRUNK. -AIR CONDITIONER IS EMITTING A VERY STRONG NAUSEATING YEAST ODOR THAT WILL NOT GO AWAY AND ISN'T COOLING EFFICIENTLY. I HAVENT AUTHORIZED OR APPROVED ANY UPDATES MODIFICATIONS TO THE VEHICLE RE: THE 3.0 LITER GEN EPA/CARB MODIFICATIONS: I SUSPECT VEHICLE TAMPERING.
NHTSA complaint #11118181 — an unverified report by a vehicle owner.
Santa FE, NM
FUEL/PROPULSION SYSTEM
THERE HAS BEEN A SUBSTANTIAL CHANGE/DECREASE IN THE PERFORMANCE OF MY 2012 TOUAREG TDI RESULTING IN SIGNIFICANTLY REDUCED FUEL ECONOMY: PREVIOUS AVG FUEL ECONOMY WAS APPROX 27MPG AND IS NOW BARELY AVERAGING 16 MPG. NOTICED CONTINUAL DECREASE IN CAR PERFORMANCE AFTER TAKING MY CAR IN FOR GENERAL MAINTENANCE TO GARCIA VW DEALERSHIP IN SANTA FE, NM ON THE FOLLOWING DATES: 3/6/18: GENERAL MAINTENANCE (AIR/CABIN/FUEL/ADBLUE MAINTENANCE/ AND TIRE CHANGE) 4/17/18: REPLACE A FAULTY RADIO WHICH SUDDENLY FAILED (DEALERSHIP HAD CAR FOR 8 DAYS) 6/7/18: CLEAN UP AD BLUE FUEL SPILL IN THE REAR SPARE TIRE COMPARTMENT THE ENGINE NOW RUNS SIGNIFICANTLY LOUDER AND IS REVVING UP AND SURGING AT INTERVALS. IN ADDITION TO THE SUBSTANTIAL DROP IN FUEL ECONOMY, THE AVERAGE SPEED/MPH HAS BEEN LOCKED AT 13MPH AND DROPPED TO 12MPH ON JUNE 1, 2018. CHANGE IN ENGINE BEHAVIOUR: -ENGINE RUNS LOUDER AND IS REVVING UP WHEN IDLING,ACCELERATING, BREAKING,DOWNSHIFTING -SOUNDS LIKE THE FUEL INJECTION IS SLUGGISH WHEN ACCELERATING -STEERING WHEEL FEELS SLUGGISH WHEN TURNING RIGHT AND ACCELERATING THROUGH TURNS. VIBRATING SOUND WHEN TURNING. -STARTING IGNITION: LONGER PAUSE FOR IGNITION TO START AFTER TURNING THE KEY AND FOOT IS ON BRAKE. -SUSPENSION: SUSPENSION OF THE CAR ROCKS BACK AND FORTH WHEN BRAKING AND SOUNDS LIKE THERE'S A TANK SLIDING/ SHIFTING IN THE REAR WHEN COMING TO A STOP. WHEN I INITIALLY HEARD THIS SOUND I OPENED THE TRUNK/CARGO AREA FOR THE SPARE TIRE AND FOUND DRIED AD BLUE SPILLED ALL OVER THE CARGO AREA INCLUDING DIRTY RAGS WHICH HAD BEEN USED TO WIPE UP ADBLUE AND STUFFED IN THE BOTTOM OF THE TRUNK. -AIR CONDITIONER IS EMITTING A VERY STRONG NAUSEATING YEAST ODOR THAT WILL NOT GO AWAY AND ISN'T COOLING EFFICIENTLY. I HAVENT AUTHORIZED OR APPROVED ANY UPDATES MODIFICATIONS TO THE VEHICLE RE: THE 3.0 LITER GEN EPA/CARB MODIFICATIONS: I SUSPECT VEHICLE TAMPERING.
NHTSA complaint #11118181 — an unverified report by a vehicle owner.
at 40,000 milesBelmont, CA
POWER TRAIN
THIS HAPPENED TO THIS MY 2012 TOUAREG. THE ENGINE RANDOMLY DIED, EVEN ON FREEWAY, WHICH IS TOO DANGEROUS. THE PREVIOUS TIME IN IN JAN,2018 AND THIS TIME WAS ON FEB, 5TH, 2018. I WENT TO VW DEALERSHIP, THEY COULDN'T FIND OUT ANYTHING. SAYING EVERYTHING IS NORMAL AND THEY COULDN'T SUGGEST ANYTHING. BUT IT IS EXTREME UNSAFE FOR ME TO DRIVE THIS CAR. THE ISSUE RANDOMLY HAPPENS. PER HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?4965979-CAR-RANDOMLY-DIES-WHILE-DRIVING-ON-FREEWAY, SEEMS THIS IS A COMMON ISSUE AMONG VW VEHICLES, AND PEOPLE THOUGHT IT IS HIGH PRESSURE FUEL PUMP PROBLEM OR OTHER RELEVANT PARTS. VW SHOULD TAKE IT SERIOUSLY AND FIND OUT THE ROOT CAUSE AND FIX IT. THANKS, LIANG
NHTSA complaint #11067295 — an unverified report by a vehicle owner.
at 40,000 milesBelmont, CA
ENGINE
THIS HAPPENED TO THIS MY 2012 TOUAREG. THE ENGINE RANDOMLY DIED, EVEN ON FREEWAY, WHICH IS TOO DANGEROUS. THE PREVIOUS TIME IN IN JAN,2018 AND THIS TIME WAS ON FEB, 5TH, 2018. I WENT TO VW DEALERSHIP, THEY COULDN'T FIND OUT ANYTHING. SAYING EVERYTHING IS NORMAL AND THEY COULDN'T SUGGEST ANYTHING. BUT IT IS EXTREME UNSAFE FOR ME TO DRIVE THIS CAR. THE ISSUE RANDOMLY HAPPENS. PER HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?4965979-CAR-RANDOMLY-DIES-WHILE-DRIVING-ON-FREEWAY, SEEMS THIS IS A COMMON ISSUE AMONG VW VEHICLES, AND PEOPLE THOUGHT IT IS HIGH PRESSURE FUEL PUMP PROBLEM OR OTHER RELEVANT PARTS. VW SHOULD TAKE IT SERIOUSLY AND FIND OUT THE ROOT CAUSE AND FIX IT. THANKS, LIANG
NHTSA complaint #11067295 — an unverified report by a vehicle owner.
at 73,900 milesSAN Diego, CA
WHEELS
TPMS LIGHT INTERMITTENTLY STARTED BLINKING. I TOOK IT TO THE DEALER AND THEY "DIAGNOSED" IT AS THE BACK LEFT SENSOR. I WAS INITIALLY TOLD THAT THE RECOMMENDATION WAS TO NOT CHANGE IT UNTIL I REPLACED TIRES AND THEN I WAS TOLD IT WAS NOT COVERED UNDER MY WARRANTY. I CALLED THE WARRANTY COMPANY AND THEY SAID THAT IT WAS 100% COVERED.
NHTSA complaint #10925975 — an unverified report by a vehicle owner.
at 70,000 milesSAN Diego, CA
ENGINE
CHECK ENGINE LIGHT CAME ON AT 70,000 MILES AND WAS DUE TO THE AD BLUE TANK HEATER.
NHTSA complaint #10925396 — an unverified report by a vehicle owner.
at 70,000 milesSAN Diego, CA
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON AT 70,000 MILES AND WAS DUE TO THE AD BLUE TANK HEATER.
NHTSA complaint #10925396 — an unverified report by a vehicle owner.
at 73,000 milesSAN Diego, CA
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON AND WAS A ERROR CODE FOR THE FUEL PUMP. TOOK 4 HOURS OF WORK AND HAD TO BE REPLACED.
NHTSA complaint #10925411 — an unverified report by a vehicle owner.
at 45,000 milesWindermere, FL
POWER TRAIN
FOR MY SITUATION MY VEHICLE SHUT OFF BY ITSELF WHILE I WAS DRIVING ON THE HIGHWAY AT 60 MPH. IT HAS HAPPENED 3 TIMES ALREADY. THE FIRST COUPLE OF TIMES THE DEALER HAS REPLACED THE BATTERY. AFTER THEY REPLACED THE BATTERY THE DEALERSHIP TOLD ME THAT THE CAR LOOKS FINE. WHEN THIS HAPPENED AGAIN FOR THE 3RD TIME, IT REALLY SCARED ME BECAUSE I WAS DRIVING ON THE HIGHWAY. BEFORE THE VEHICLE SHUTS OFF BY ITSELF, ALL OF THE ELECTRONICS TURNED OFF ALSO. THE WEIRD THING ABOUT THIS ISSUE IS THAT AFTER THE VEHICLE IS SHUT OFF BY ITSELF, I AM ABLE TO RESTART MY VEHICLE. AT THIS TIME I BROUGHT MY CAR TO THE DEALER TO LET THEM CHECK OUT WHAT IS GOING ON. THEY TOLD ME THAT THEY COULDN'T FIND ANYTHING WRONG THAT EVERYTHING LOOKED RIGHT. THEY WILL RELEASE MY VEHICLE TO ME THIS SATURDAY. MY CONCERN IS I CAN TAKE THE VEHICLE BACK BUT I DON'T KNOW WHEN IS THIS PROBLEM GOING TO HAPPEN AGAIN. I GOT LUCKY THIS TIME BECAUSE THERE WASN'T ANY CARS BEHIND ME ON THE HIGHWAY. WHEN THE CAR SHUTS OFF BY ITSELF, IT CANNOT MOVE AT ALL AND I'M SITTING IN THE MIDDLE OF THE HIGHWAY. IF SOMETHING HAPPENS LIKE THIS WHO WILL TAKE THE RESPONSIBILITY? I ASKED VW OF AMERICA, THEY SAID IF THEY DIDN'T FIND ANYTHING WRONG THIS TIME THEN I NEED TO WAIT UNTIL THIS HAPPENS AGAIN OR IF THEY CAN FIND SOMETHING WRONG. THIS IS SOMETHING ABOUT SAFETY. WHEN THE MY VEHICLE SHUTS OFF THERE IS NO WARNING SIGN, IT JUST HAPPENS. PLEASE HELP ME TO SOLVE THIS ISSUE. I M NOT SURE IF THE DEALER REALLY CHECKS MY VEHICLE OR IF THEY ARE LYING?
NHTSA complaint #10917678 — an unverified report by a vehicle owner.
at 45,000 milesWindermere, FL
ELECTRICAL SYSTEM
FOR MY SITUATION MY VEHICLE SHUT OFF BY ITSELF WHILE I WAS DRIVING ON THE HIGHWAY AT 60 MPH. IT HAS HAPPENED 3 TIMES ALREADY. THE FIRST COUPLE OF TIMES THE DEALER HAS REPLACED THE BATTERY. AFTER THEY REPLACED THE BATTERY THE DEALERSHIP TOLD ME THAT THE CAR LOOKS FINE. WHEN THIS HAPPENED AGAIN FOR THE 3RD TIME, IT REALLY SCARED ME BECAUSE I WAS DRIVING ON THE HIGHWAY. BEFORE THE VEHICLE SHUTS OFF BY ITSELF, ALL OF THE ELECTRONICS TURNED OFF ALSO. THE WEIRD THING ABOUT THIS ISSUE IS THAT AFTER THE VEHICLE IS SHUT OFF BY ITSELF, I AM ABLE TO RESTART MY VEHICLE. AT THIS TIME I BROUGHT MY CAR TO THE DEALER TO LET THEM CHECK OUT WHAT IS GOING ON. THEY TOLD ME THAT THEY COULDN'T FIND ANYTHING WRONG THAT EVERYTHING LOOKED RIGHT. THEY WILL RELEASE MY VEHICLE TO ME THIS SATURDAY. MY CONCERN IS I CAN TAKE THE VEHICLE BACK BUT I DON'T KNOW WHEN IS THIS PROBLEM GOING TO HAPPEN AGAIN. I GOT LUCKY THIS TIME BECAUSE THERE WASN'T ANY CARS BEHIND ME ON THE HIGHWAY. WHEN THE CAR SHUTS OFF BY ITSELF, IT CANNOT MOVE AT ALL AND I'M SITTING IN THE MIDDLE OF THE HIGHWAY. IF SOMETHING HAPPENS LIKE THIS WHO WILL TAKE THE RESPONSIBILITY? I ASKED VW OF AMERICA, THEY SAID IF THEY DIDN'T FIND ANYTHING WRONG THIS TIME THEN I NEED TO WAIT UNTIL THIS HAPPENS AGAIN OR IF THEY CAN FIND SOMETHING WRONG. THIS IS SOMETHING ABOUT SAFETY. WHEN THE MY VEHICLE SHUTS OFF THERE IS NO WARNING SIGN, IT JUST HAPPENS. PLEASE HELP ME TO SOLVE THIS ISSUE. I M NOT SURE IF THE DEALER REALLY CHECKS MY VEHICLE OR IF THEY ARE LYING?
NHTSA complaint #10917678 — an unverified report by a vehicle owner.
at 45,000 milesWindermere, FL
ELECTRONIC STABILITY CONTROL (ESC)
FOR MY SITUATION MY VEHICLE SHUT OFF BY ITSELF WHILE I WAS DRIVING ON THE HIGHWAY AT 60 MPH. IT HAS HAPPENED 3 TIMES ALREADY. THE FIRST COUPLE OF TIMES THE DEALER HAS REPLACED THE BATTERY. AFTER THEY REPLACED THE BATTERY THE DEALERSHIP TOLD ME THAT THE CAR LOOKS FINE. WHEN THIS HAPPENED AGAIN FOR THE 3RD TIME, IT REALLY SCARED ME BECAUSE I WAS DRIVING ON THE HIGHWAY. BEFORE THE VEHICLE SHUTS OFF BY ITSELF, ALL OF THE ELECTRONICS TURNED OFF ALSO. THE WEIRD THING ABOUT THIS ISSUE IS THAT AFTER THE VEHICLE IS SHUT OFF BY ITSELF, I AM ABLE TO RESTART MY VEHICLE. AT THIS TIME I BROUGHT MY CAR TO THE DEALER TO LET THEM CHECK OUT WHAT IS GOING ON. THEY TOLD ME THAT THEY COULDN'T FIND ANYTHING WRONG THAT EVERYTHING LOOKED RIGHT. THEY WILL RELEASE MY VEHICLE TO ME THIS SATURDAY. MY CONCERN IS I CAN TAKE THE VEHICLE BACK BUT I DON'T KNOW WHEN IS THIS PROBLEM GOING TO HAPPEN AGAIN. I GOT LUCKY THIS TIME BECAUSE THERE WASN'T ANY CARS BEHIND ME ON THE HIGHWAY. WHEN THE CAR SHUTS OFF BY ITSELF, IT CANNOT MOVE AT ALL AND I'M SITTING IN THE MIDDLE OF THE HIGHWAY. IF SOMETHING HAPPENS LIKE THIS WHO WILL TAKE THE RESPONSIBILITY? I ASKED VW OF AMERICA, THEY SAID IF THEY DIDN'T FIND ANYTHING WRONG THIS TIME THEN I NEED TO WAIT UNTIL THIS HAPPENS AGAIN OR IF THEY CAN FIND SOMETHING WRONG. THIS IS SOMETHING ABOUT SAFETY. WHEN THE MY VEHICLE SHUTS OFF THERE IS NO WARNING SIGN, IT JUST HAPPENS. PLEASE HELP ME TO SOLVE THIS ISSUE. I M NOT SURE IF THE DEALER REALLY CHECKS MY VEHICLE OR IF THEY ARE LYING?
NHTSA complaint #10917678 — an unverified report by a vehicle owner.
at 98,500 milesCarbondale, CO
FUEL/PROPULSION SYSTEM
AD BLUE HEATING ELEMENT FAILED FOR SECOND TIME ON VEHICLE. FIRST ONE REPLACED AT 58,000 MILES AND SECOND ONE AT 98,500 MILES. VOLKSWAGEN NOT OFFERING ANY FINANCIAL RELIEF FOR SECOND FAILED PART CITING THE PART WARRANTY HAS EXPIRED.
NHTSA complaint #10906918 — an unverified report by a vehicle owner.
at 30,000 milesWaalnut Creek, CACrash1 injured
AIR BAGS
WHILE TRAVELING ON HIGHWAY 24 AIRBAG SPONTANEOUSLY DEPLOYED AND I WAS INVOLVED IN MVA. FRONT END OF VW TOUREG SMASHED INTO CONCRETE CENTER POST. TRAVELING ABOUT 65 MPH.
NHTSA complaint #10906075 — an unverified report by a vehicle owner.
Manhattan, KS
STEERING
STEERING WHEEL SHAKES DURING HIGH WAY DRIVING. MOSTLY HAPPENS AROUND 80 MPH, HAVE DONE THE ROAD FORCE BALANCING AND 4 WHEEL ALIGNMENTS. THE POWER STEERING WHEEL ALSO HAS A WEAK ASSISTANT TO TURN BACK TO CENTER. HERE IS A YOUTUBE LINK OF DEMONSTRATION OF STEERING SHAKE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=GQIK_KW7KGG
NHTSA complaint #10854971 — an unverified report by a vehicle owner.