2005 Volkswagen Touareg problems

ELECTRICAL SYSTEM

My OBD port cannot be read. It will not communicate, or I cannot communicate with the vehicle using any OBD reading software. Myself or my mechanic. This is a major safety concern due to several reasons. Most importantly, I'm being told that it can affect, or it's probably caused by, electrical problems that are well known on this particular model and year for this maker. Something's wrong with it, where it's either being shorted somewhere, or for whatever reason, because it's not communicating. It's caused the vehicle to shut off randomly, sometimes it will allow you to restart, and then sometimes it will not. And this is a cause of concern if and when I drive on the highway.

NHTSA complaint #11734415 — an unverified report by a vehicle owner.

FUEL SYSTEM, GASOLINE

The contact owns a 2005 Volkswagen Touareg. The contact stated that while driving approximately 30 MPH, the vehicle stalled. The contact pulled over and attempted to restart the vehicle, but the vehicle failed to restart. The contact stated there was no warning light illuminated. The contact had the vehicle towed to the residence. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V583000 (Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 99,000.

NHTSA complaint #11621518 — an unverified report by a vehicle owner.

POWER TRAIN

Due to a leak in either the sunroof or the windshield water continuously drips down every time it rains onto the floorboard of the driver side of this vehicle, creating a sopping wet floor board that has 2 inches of water, which in turn soaks the whole electrical system for this vehicle. I mean the water continuously drips from the time you purchase this vehicle until forever I guarantee that anybody who has a v8 version of the 2005 Volkswagen Touareg has a sopping wet driver, side floor board! The water never has a chance to dry, especially in colder climates Mine went into limp mode due to this electrical system, failing. VW MECHANICS told me I needed a whole new engine w! When I did my research and I found out that this is very common on this model, and if there are some wires that inevitably get corroded from all the water that ruins the electrical system underneath the driver side floor board, and therefore the wires become corroded and severed which creates a real problem for the electrical system to function

NHTSA complaint #11541808 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

Due to a leak in either the sunroof or the windshield water continuously drips down every time it rains onto the floorboard of the driver side of this vehicle, creating a sopping wet floor board that has 2 inches of water, which in turn soaks the whole electrical system for this vehicle. I mean the water continuously drips from the time you purchase this vehicle until forever I guarantee that anybody who has a v8 version of the 2005 Volkswagen Touareg has a sopping wet driver, side floor board! The water never has a chance to dry, especially in colder climates Mine went into limp mode due to this electrical system, failing. VW MECHANICS told me I needed a whole new engine w! When I did my research and I found out that this is very common on this model, and if there are some wires that inevitably get corroded from all the water that ruins the electrical system underneath the driver side floor board, and therefore the wires become corroded and severed which creates a real problem for the electrical system to function

NHTSA complaint #11541808 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Due to a leak in either the sunroof or the windshield water continuously drips down every time it rains onto the floorboard of the driver side of this vehicle, creating a sopping wet floor board that has 2 inches of water, which in turn soaks the whole electrical system for this vehicle. I mean the water continuously drips from the time you purchase this vehicle until forever I guarantee that anybody who has a v8 version of the 2005 Volkswagen Touareg has a sopping wet driver, side floor board! The water never has a chance to dry, especially in colder climates Mine went into limp mode due to this electrical system, failing. VW MECHANICS told me I needed a whole new engine w! When I did my research and I found out that this is very common on this model, and if there are some wires that inevitably get corroded from all the water that ruins the electrical system underneath the driver side floor board, and therefore the wires become corroded and severed which creates a real problem for the electrical system to function

NHTSA complaint #11541808 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

The issue explained in Recall Notice 20Ai has reappeared after being 'fixed'. Issue Summary: On certain vehicles, the fuel pump flange may develop fine cracks or fissures, which could result in a fuel leak. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Date of Recall Repair: 02/25/2019 Date of noticed failure: 08/07/2023 It has not been communicated that this part will continue to be a hazard, and I have now discovered that even when noted that this recall action has been completed, my vehicle has gasoline leaking into the passenger compartment via the same avenue as Recall 20Ai notes. This is highly concerning as all impacted VW Touaregs that were 'recalled' may still be at risk of vehicle fire or ignition.

NHTSA complaint #11537153 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

After doing major research with other owners of like year and model I have discovered that i'm not the only one that is experiencing headlight electronics or headlight electrical system within the headlight assembly frying the electrical wires, cracking the brittle wire coating and exposing many of the electrical wires together within the housing unit of the headlight Assembly. This caused many short circuits Headlights Shutting off at random times but most importantly shutting off at night on a dark highway. Depending on the bumps and bruises of the streets would cause the Wires to touch each other and short circuit. Although this is a 17-year-old vehicle but I've never experienced electrical components being degraded this much For like Like age of any vehicle.

NHTSA complaint #11508252 — an unverified report by a vehicle owner.

SEAT BELTS

Gas leak (see pics). I started noticing a strong gasoline smell and my car keeps running out of gas almost immediately after filling up. This has not been inspected nor confirmed by a dealer. This is my only source of transportation and needs to be fixed ASAP. There is not a VW dealership where I live, the closest being in Mario, IL, or St. Louis, MO.

NHTSA complaint #11477238 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

Gas leak (see pics). I started noticing a strong gasoline smell and my car keeps running out of gas almost immediately after filling up. This has not been inspected nor confirmed by a dealer. This is my only source of transportation and needs to be fixed ASAP. There is not a VW dealership where I live, the closest being in Mario, IL, or St. Louis, MO.

NHTSA complaint #11477238 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

Gas leak (see pics). I started noticing a strong gasoline smell and my car keeps running out of gas almost immediately after filling up. This has not been inspected nor confirmed by a dealer. This is my only source of transportation and needs to be fixed ASAP. There is not a VW dealership where I live, the closest being in Mario, IL, or St. Louis, MO.

NHTSA complaint #11477238 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

My vehicle is leaking gas, I was told there is a recall on my vehicle so I took it into the volkswagen dealership where I was told that the recall only covers the driver side leak but not the passenger side leak which makes absolutely no sense. Because when I drive off of the service lot the problem still exists which means I could be blown up or cause injury of fire. This recall should cover ALL aspects of the fuel leak! Not just one side! Making customers pay for this is disgusting! I am a single mom and don't have an extra $600 to spend on an issue that should have been corrected by the manufacturer.

NHTSA complaint #11431381 — an unverified report by a vehicle owner.

AIR BAGS

PASSENGER AIRBAG WARNING LIGHT ON DASH SHOWS AIRBAG WILL NOT DEPLOY IN A CRASH. WATER COMES FROM BEHIND DASHBOARD ONTO DRIVERS AND PASSENGER SIDE FLOOR BOARD WHEN TURNING WHILE DRIVING LIKELY CAUSE BY CLOGGED AC DRAINS BEHIND WHEEL WELLS. FUEL PUMP PREMATURE FAILURE, AFTER REFUELING. HEADLINER FALLING FROM CEILING ON TO DRIVER AND PASSENGERS WHILE DRIVING ON HIGHWAY, WEATHER WAS HOT AND HUMID.

NHTSA complaint #11291763 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

PASSENGER AIRBAG WARNING LIGHT ON DASH SHOWS AIRBAG WILL NOT DEPLOY IN A CRASH. WATER COMES FROM BEHIND DASHBOARD ONTO DRIVERS AND PASSENGER SIDE FLOOR BOARD WHEN TURNING WHILE DRIVING LIKELY CAUSE BY CLOGGED AC DRAINS BEHIND WHEEL WELLS. FUEL PUMP PREMATURE FAILURE, AFTER REFUELING. HEADLINER FALLING FROM CEILING ON TO DRIVER AND PASSENGERS WHILE DRIVING ON HIGHWAY, WEATHER WAS HOT AND HUMID.

NHTSA complaint #11291763 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

PASSENGER AIRBAG WARNING LIGHT ON DASH SHOWS AIRBAG WILL NOT DEPLOY IN A CRASH. WATER COMES FROM BEHIND DASHBOARD ONTO DRIVERS AND PASSENGER SIDE FLOOR BOARD WHEN TURNING WHILE DRIVING LIKELY CAUSE BY CLOGGED AC DRAINS BEHIND WHEEL WELLS. FUEL PUMP PREMATURE FAILURE, AFTER REFUELING. HEADLINER FALLING FROM CEILING ON TO DRIVER AND PASSENGERS WHILE DRIVING ON HIGHWAY, WEATHER WAS HOT AND HUMID.

NHTSA complaint #11291763 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I TOOK MY SUV TO THE DEALERSHIP FOR A FUEL PUMP RECALL, ABOUT 3,000 MILES AFTER MY SUV IS CAUSING PROBLEMS LIKE START BUT TURN OFF WITHIN 40 SECONDS. I TOOK IT TO A LOCAL MECHANIC FOR DIAGNOSIS AND HE SAYS IS THE FUEL PUMP. I CONTACTED THE DEALERSHIP BUT THEY ARE KIND OF UNRESPONSIVE...NO ADVISORS AVAILABLE, NO RETURNED CALLS (VOLKSWAGEN SOUTH COAST SANTA ANA CA).

NHTSA complaint #11255351 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

WHEN I GET GAS FOR MY TOUAREG 2005 I'LL SHUT THE SUV OFF POP OPEN THE FUEL BOX DOOR AND PUT THE GAS IN THEN AS I PUT CAP BACK ON SHUT DOOR GET IN THE SUV I TRY TO START THE SUV BUT IT SEEMS AS IF THE CARS EITHER OUT OF GAS OR BATTERY HAS DIED SO AFTER THE FIRST LIKE SAY 4-6 TIMES OF THIS HAPPENING TO ME I TRIED TO LEAVE THE CAR RUNNING AS I PUT THE GAS IN THE SUV IN HOPES OF IT STILL REMAIN ON AND RUNNING BUT SURE ENOUGH THE SUVS BATTERY LIGHT WILL POP ON AND THE CAR WILL LOSE LIFE BUT THE LIGHTS AND STUFF STILL REMAIN ON BUT NO DRIVING HAPPENING SO I'D HAVE TO TURN THE KEY OFF THEN TRY AND START IT UP AGAIN BUT AS I TURN THE KEY I'LL HAVE TO PUMP THE GAS PEDDLE A BUNCH TO CATCH THE FLOW I GUESS

NHTSA complaint #11139893 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

WHEN I GET GAS FOR MY TOUAREG 2005 I'LL SHUT THE SUV OFF POP OPEN THE FUEL BOX DOOR AND PUT THE GAS IN THEN AS I PUT CAP BACK ON SHUT DOOR GET IN THE SUV I TRY TO START THE SUV BUT IT SEEMS AS IF THE CARS EITHER OUT OF GAS OR BATTERY HAS DIED SO AFTER THE FIRST LIKE SAY 4-6 TIMES OF THIS HAPPENING TO ME I TRIED TO LEAVE THE CAR RUNNING AS I PUT THE GAS IN THE SUV IN HOPES OF IT STILL REMAIN ON AND RUNNING BUT SURE ENOUGH THE SUVS BATTERY LIGHT WILL POP ON AND THE CAR WILL LOSE LIFE BUT THE LIGHTS AND STUFF STILL REMAIN ON BUT NO DRIVING HAPPENING SO I'D HAVE TO TURN THE KEY OFF THEN TRY AND START IT UP AGAIN BUT AS I TURN THE KEY I'LL HAVE TO PUMP THE GAS PEDDLE A BUNCH TO CATCH THE FLOW I GUESS

NHTSA complaint #11139893 — an unverified report by a vehicle owner.

STRUCTURE:BODY:DOOR

TL* THE CONTACT OWNS A 2005 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT EACH TIME IT RAINED, WATER ACCUMULATED ON THE FRONT DRIVER SIDE FLOOR THROUGH THE FRONT DRIVER SIDE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRES ON THE FRONT DRIVER SIDE FLOOR WERE CORRODED AND NEEDED TO BE REPLACED. THE CONTACT LATER CALLED STONE MOUNTAIN VOLKSWAGEN AT (678) 367-4286 (LOCATED AT 3500 STONE MOUNTAIN HWY, SNELLVILLE, GA 30078) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

NHTSA complaint #11132737 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2005 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT EACH TIME IT RAINED, WATER ACCUMULATED ON THE FRONT DRIVER SIDE FLOOR THROUGH THE FRONT DRIVER SIDE DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRES ON THE FRONT DRIVER SIDE FLOOR WERE CORRODED AND NEEDED TO BE REPLACED. THE CONTACT LATER CALLED STONE MOUNTAIN VOLKSWAGEN AT (678) 367-4286 (LOCATED AT 3500 STONE MOUNTAIN HWY, SNELLVILLE, GA 30078) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.

NHTSA complaint #11132737 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

OVERALL LIFE OF CAR HAVE HAD TO REPLACE THE MAJORITY OF THE HOSES IN THE ENGINE, THE FUEL LINE, THE EMERGENCY BRAKE RELEASE LEAVOR-3 TIMES, THE HORN ON THE PASSENGER AND DRIVERS SIDE. AND WITH THE RECALL THE GAS FLANGE - CRACKING. THE PRODUCT VW USES IN THIS VEHICLE IS INFERIOR- PLASTIC EXPANDS WHEN HOT AND CONTRACTS WHEN COLD= CRACKING. PLEASE RECALL THIS VEHICLE DUE TO THE POTENTIAL OF THE GAS FLANGE OR WHATEVER ELSE IS RELATED TO THE GAS BEFORE ANYONE IN MY FAMILY OR OTHERS DIE. OR MY CAS GOES UP INTO FLAMES CAUSING SEVERE TRAUMA- ESPECIALLY BECAUSE YOU ALREADY KNOW THERE IS A PROBLEM. WE HAVE PAID THOUSANDS OF DOLLARS IN REPAIR COSTS IN THIS VEHICLE THAT VW OF AMERICA WILL NOT HELP - THE ENTIRE ENTERRIER PLASTIC COATING TO THE VEHICLE HAS MELTED - THE DRIVERS SIDE VISITOR HANGS AS THE SPRING ACTION OR WHAT EVER IT'S CALLED IS BROKEN. WE HAVE OWNED MANY CARS, FORDS, TOYOTA'S, HONDA'S AND SEVERAL VWS. THE TOUAREG AND ALL OF PRIMARY SAFETY FEATURES SHOULD ALWAYS FUNCTION SAFELY-THE GAS ISSUE IS A MAJOR ISSUE THAT SHOULD AUTOMATICALLY BE A RECALL TO SAVE LIVES!

NHTSA complaint #11124546 — an unverified report by a vehicle owner.

ELECTRICAL SYSTEM

OVERALL LIFE OF CAR HAVE HAD TO REPLACE THE MAJORITY OF THE HOSES IN THE ENGINE, THE FUEL LINE, THE EMERGENCY BRAKE RELEASE LEAVOR-3 TIMES, THE HORN ON THE PASSENGER AND DRIVERS SIDE. AND WITH THE RECALL THE GAS FLANGE - CRACKING. THE PRODUCT VW USES IN THIS VEHICLE IS INFERIOR- PLASTIC EXPANDS WHEN HOT AND CONTRACTS WHEN COLD= CRACKING. PLEASE RECALL THIS VEHICLE DUE TO THE POTENTIAL OF THE GAS FLANGE OR WHATEVER ELSE IS RELATED TO THE GAS BEFORE ANYONE IN MY FAMILY OR OTHERS DIE. OR MY CAS GOES UP INTO FLAMES CAUSING SEVERE TRAUMA- ESPECIALLY BECAUSE YOU ALREADY KNOW THERE IS A PROBLEM. WE HAVE PAID THOUSANDS OF DOLLARS IN REPAIR COSTS IN THIS VEHICLE THAT VW OF AMERICA WILL NOT HELP - THE ENTIRE ENTERRIER PLASTIC COATING TO THE VEHICLE HAS MELTED - THE DRIVERS SIDE VISITOR HANGS AS THE SPRING ACTION OR WHAT EVER IT'S CALLED IS BROKEN. WE HAVE OWNED MANY CARS, FORDS, TOYOTA'S, HONDA'S AND SEVERAL VWS. THE TOUAREG AND ALL OF PRIMARY SAFETY FEATURES SHOULD ALWAYS FUNCTION SAFELY-THE GAS ISSUE IS A MAJOR ISSUE THAT SHOULD AUTOMATICALLY BE A RECALL TO SAVE LIVES!

NHTSA complaint #11124546 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

OVERALL LIFE OF CAR HAVE HAD TO REPLACE THE MAJORITY OF THE HOSES IN THE ENGINE, THE FUEL LINE, THE EMERGENCY BRAKE RELEASE LEAVOR-3 TIMES, THE HORN ON THE PASSENGER AND DRIVERS SIDE. AND WITH THE RECALL THE GAS FLANGE - CRACKING. THE PRODUCT VW USES IN THIS VEHICLE IS INFERIOR- PLASTIC EXPANDS WHEN HOT AND CONTRACTS WHEN COLD= CRACKING. PLEASE RECALL THIS VEHICLE DUE TO THE POTENTIAL OF THE GAS FLANGE OR WHATEVER ELSE IS RELATED TO THE GAS BEFORE ANYONE IN MY FAMILY OR OTHERS DIE. OR MY CAS GOES UP INTO FLAMES CAUSING SEVERE TRAUMA- ESPECIALLY BECAUSE YOU ALREADY KNOW THERE IS A PROBLEM. WE HAVE PAID THOUSANDS OF DOLLARS IN REPAIR COSTS IN THIS VEHICLE THAT VW OF AMERICA WILL NOT HELP - THE ENTIRE ENTERRIER PLASTIC COATING TO THE VEHICLE HAS MELTED - THE DRIVERS SIDE VISITOR HANGS AS THE SPRING ACTION OR WHAT EVER IT'S CALLED IS BROKEN. WE HAVE OWNED MANY CARS, FORDS, TOYOTA'S, HONDA'S AND SEVERAL VWS. THE TOUAREG AND ALL OF PRIMARY SAFETY FEATURES SHOULD ALWAYS FUNCTION SAFELY-THE GAS ISSUE IS A MAJOR ISSUE THAT SHOULD AUTOMATICALLY BE A RECALL TO SAVE LIVES!

NHTSA complaint #11124546 — an unverified report by a vehicle owner.

FUEL SYSTEM, GASOLINE:DELIVERY

TL* THE CONTACT OWNS A 2005 VOLKSWAGEN TOUAREG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V583000. (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VOLKSWAGEN DEALER (PERRY VOLKSWAGEN, 12200 LOS OSOS VALLEY RD, SAN LUIS OBISPO, CA 93405, 805-544-5200) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11102984 — an unverified report by a vehicle owner.

FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

2005 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO THE FUEL FILTER FLANGE. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FUEL FILTER FLANGE RECALL.

NHTSA complaint #11089391 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

IN JUNE 2017, I NOTICED FUEL SMELL INSIDE THE VEHICLE. ON JULY 1, 2017, I INSPECTED THE ISSUE AND DISCOVERED THAT THE FUEL FILTER FLANGE WAS DAMAGED AND LEAKING FUEL (FUMES) CLOSE TO ELECTRICAL COMPONENTS AND UNDER THE SEAT WHERE MY SON SITS. PLEASE SEE THE ATTACHED PHOTO. I ORDERED THE RETAINER RINGS AND GASKETS (BOTH SIDES) FROM A VW DEALERSHIP. ON JULY 14, 2017, I ORDERED TA NEW FUEL FILTER FLANGE FROM A SELLER ON EBAY THAT SPECIALIZES IN NEW VW PARTS. THE FUEL FILTER FLANGE WAS NEW AND MANUFACTURED BY VDO (CONTINENTAL). I INSTALLED ALL THE PARTS TOWARDS THE END OF JULY 2017 AND THIS FIXED THE PROBLEM. I ACTUALLY REPLACED BOTH SIDES (DRIVER & PASSENGER) BECAUSE BOTH SIDES ARE A PROBLEM. PLEASE KEEP IN MIND THAT I WASN'T OR SHOULDN'T HAVE WAITED UNTIL THE RECALL NOTICE. THIS WAS A SERIOUS SAFETY FLAW AND NEEDED TO BE FIXED IMMEDIATELY. I HAVE A GOOD KNOWLEDGE IN MECHANICS AND CAPABLE TO PERFORM MOST REPAIRS. I DIDN'T DRIVE THE CAR UNTIL I RECEIVED THE PARTS AND FIXED THE ISSUE. I SUBMITTED MY RECEIPTS FOR REIMBURSEMENT UNDER THE RECALL. PLEASE SEE THE LETTER FROM VW DENYING ANY REIMBURSEMENT. THEY CLAIM THAT MY PARTS WERE NOT NEW AND NOT VW APPROVED PARTS. THE RETAINER RING & GASKET WAS PURCHASED BY A VW DEALERSHIP AND THE FUEL FILTER FLANGE WAS NEW AND MANUFACTURED BY VDO, WHICH IS THE OE COMPANY THAT MAKES THEM FOR VW. VOLKSWAGEN OF AMERICA IS CLEARLY NOT TAKING THIS ISSUE SERIOUS AND DOESN'T CARE ABOUT THE SAFETY OF ITS CONSUMERS. THEY ARE DENYING CLAIMS FOR REIMBURSEMENT AND DISREGARDING THIS SERIOUS ISSUE. I HAD NO CHOICE AND FIXED THE ISSUE IMMEDIATELY.

NHTSA complaint #11080663 — an unverified report by a vehicle owner.