Owners have filed 54 complaints
about the 2013 Audi Q7 with NHTSA between 2014 and 2026.
The largest single group is the fuel & propulsion.
Across this model's run it ranks 11 of 17 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 33
Against the median year of the Audi Q7. 50 means typical for this
model; 100 means roughly double.
Severity — 57
11.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 18
10% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
13.4%
10,000 – 24,999 miles
13.4%
25,000 – 49,999 miles
310.3%
50,000 – 74,999 miles
1034.5%
75,000 – 99,999 miles
620.7%
100,000 – 149,999 miles
724.1%
150,000+ miles
13.4%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Configuration
Overall
Front
Side
Rollover
2013 Audi Q7 SUV AWD
—
—
—
18.5% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2014peak 5Jul 2026
Recalls on the 2013 Audi Q7
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
23V086000
EQUIPMENT:OTHER:LABELS
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Risk: An overloaded vehicle can increase the risk of a crash.
17V298000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013-2017 Audi Q5 and 2013-2017 Audi Q7 vehicles. These gasoline-powered vehicles have a fuel pump flange that may crack, allowing fuel to leak.
Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.
14V516000
ENGINE AND ENGINE COOLING
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2013 Audi Q7 vehicles manufactured June 5, 2012, to November 29, 2012 and equipped with a 3.0L TDI engine. In the affected vehicles, a check valve in the engine may become contaminated with plastic debris and allow engine oil to leak into the brake booster.
Risk: If oil leaks into the brake booster, the brake booster diaphragm may rupture causing a loss of power braking assist, and increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20230681,364 units in Canada
Label
Issue: On certain vehicles equipped with 21" wheels, the compliance label lists a gross axle weight rating (GAWR) for the rear axle that's too high. The label should list the rear axle capacity as 1770 kg (3902 lb.). This could lead you to overload the vehicle. Safety Risk: Overloading the vehicle could increase the risk of a crash. Corrective Actions: Audi will notify owners by mail and instruct you to take your vehicle to a dealership to install a label with the correct rear axle GAWR.
Recall 201724335,575 units in Canada
Fuel System
On certain vehicles, the fuel pump flange may develop fine cracks or fissures, which could result in a fuel leak. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Correction: Dealers will apply a butyl protective film to the fuel pump flange. If cracks are present, the fuel pump flange will be replaced. Note: This is an expansion of recall 2016-443.
Recall 2014366444 units in Canada
Brakes
On certain vehicles equipped with a 3.0L TDI engine, a contaminated check valve may allow engine oil to enter the brake booster. Over time, this could degrade the brake booster diaphragm and cause it to rupture, affecting power assist brake performance and potentially causing a complete loss of power assist, resulting in increased brake pedal effort. An unexpected increase in pedal effort could increase the risk of a crash causing property damage and/or personal injury the risk of a crash. Correction: Dealers will inspect the brake booster system for oil contamination and replace a vacuum line, as necessary.
Reports where the owner recorded a crash, a fire, an injury or a death.
Arlington Heights, ILCrash60 injured
AIR BAGS
On expressway, rear-ended and pushed into car in front too, so hit on both ends and no airbags deployed in the Audi Q7. Four vehicles were involved and the other three cars all had airbags deploy. Both front passengers hit their heads. Driver has whiplash and passenger has forehead skin abrasion. The car was always serviced by Audi only and was not on the airbag recall list. It apparently should be on the list, something is defective and owners have a false sense of assumed security in this car.
NHTSA complaint #11495385 — an unverified report by a vehicle owner.
at 103,000 milesParadise Valley,, AZCrash
WHEELS
APRIL 30,2020. I WAS USING A "NEW" JACK THAT WAS SUPPLIED WITH THE CAR. THE JACK WAS ON A FLAT CONCRETE SURFACE IN MY GARAGE. THE JACK FAILED AND BROKE, DUMPING THE SUV ON ITS FRONT RIGHT SIDE, FROM WHICH THE WHEEL HAD BEEN REMOVED. BEFORE USING THE JACK, AN AUDI SERVICE MANAGER TOLD ME HE DIDN'T LIKE TO USE THE JACKS, BECAUSE THEY WERE KNOWN, WITHIN AUDI, TO FAIL. THE SERVICE MANAGER, HAVING MORE EXPERIENCE THAN I, JACKED THE CAR UP, USING THE JACK THAT WAS SOLD WITH THE CAR. THE RT. FT WHEEL WAS REMOVED AND PUT IN THE REAR OF ANOTHER VEHICLE AND WHILE UNATTENDED FOR 5 MINUTES, DURING THE TRANSFER, THE JACK GAVE OUT. AFTERWARD, IT WAS OBSERVED THAT THE ROTARY JACK WOULD NOT LIFT OR DESCEND. VERY UPSETTING TO REALIZE THAT AUDI HAS HAD THIS PROBLEM FOR YEARS IN THAT MY SUV WAS ONE THAT WAS PREVIOUSLY RECALLED BECAUSE OF THE DIESEL OMISSION ISSUES. WHEN THE SERVICE MANAGER OF AN AUDI FRANCHISE ACKNOWLEDGES THE PROBLEM, PRIOR TO THE FAILURE, IT IS REPREHENSIBLE CONDUCT.
NHTSA complaint #11322965 — an unverified report by a vehicle owner.
at 103,000 milesParadise Valley,, AZCrash
UNKNOWN OR OTHER
APRIL 30,2020. I WAS USING A "NEW" JACK THAT WAS SUPPLIED WITH THE CAR. THE JACK WAS ON A FLAT CONCRETE SURFACE IN MY GARAGE. THE JACK FAILED AND BROKE, DUMPING THE SUV ON ITS FRONT RIGHT SIDE, FROM WHICH THE WHEEL HAD BEEN REMOVED. BEFORE USING THE JACK, AN AUDI SERVICE MANAGER TOLD ME HE DIDN'T LIKE TO USE THE JACKS, BECAUSE THEY WERE KNOWN, WITHIN AUDI, TO FAIL. THE SERVICE MANAGER, HAVING MORE EXPERIENCE THAN I, JACKED THE CAR UP, USING THE JACK THAT WAS SOLD WITH THE CAR. THE RT. FT WHEEL WAS REMOVED AND PUT IN THE REAR OF ANOTHER VEHICLE AND WHILE UNATTENDED FOR 5 MINUTES, DURING THE TRANSFER, THE JACK GAVE OUT. AFTERWARD, IT WAS OBSERVED THAT THE ROTARY JACK WOULD NOT LIFT OR DESCEND. VERY UPSETTING TO REALIZE THAT AUDI HAS HAD THIS PROBLEM FOR YEARS IN THAT MY SUV WAS ONE THAT WAS PREVIOUSLY RECALLED BECAUSE OF THE DIESEL OMISSION ISSUES. WHEN THE SERVICE MANAGER OF AN AUDI FRANCHISE ACKNOWLEDGES THE PROBLEM, PRIOR TO THE FAILURE, IT IS REPREHENSIBLE CONDUCT.
NHTSA complaint #11322965 — an unverified report by a vehicle owner.
at 60,000 milesProsper, TXFire
ELECTRICAL SYSTEM
ON THIS PARTICULAR DAY, MY HUSBAND WAS DRIVING MY CAR AND HE ONLY GOT 2 BLOCKS IN OUR NEIGHBORHOOD BEFORE THE CAR BEGAN TO FILL WITH SMOKE. HE QUICKLY GOT OUT OF THE VEHICLE AND WITHIN MINUTES THE CAR CAUGHT ON FIRE! THE FIRE STARTED INSIDE THE CAR NEAR THE RIGHT WHEEL BASE. I HAVE 3 YOUNG CHILDREN ALL IN CAR SEATS AND I SHUDDER JUST THINKING ABOUT WHAT COULD HAVE HAPPENED IF WE WERE IN THE CAR INSTEAD OF ONLY MY HUSBAND. THE FIRE TRUCK ARRIVED SHORTLY AFTER AND PUT THE FIRE OUT CAUSING MASSIVE WATER DAMAGE. HOWEVER, THE SMOKE AND FIRE COMPLETELY DESTROYED THE INSIDE OF THE VEHICLE AND THERE WERE PORTIONS OF THE BACK SEAT, SIDE PANEL, AND ROOF THAT WERE MELTED. THE OFFICIAL FIRE REPORT SAID THE FIRE WAS CAUSED BY AN ELECTRICAL ISSUE INSIDE THE VEHICLE ABOVE THE RIGHT TIRE. IT IS NOTHING BUT THE GRACE OF GOD THAT ALLOWED MY ENTIRE FAMILY TO WALK AWAY FROM THIS INCIDENT UNHARMED. HOWEVER, I AM CONCERNED THAT A 2013 AUDI WOULD CATCH ON FIRE, I EXPECTED A SAFER AND MORE QUALITY PRODUCT, ESPECIALLY WITH MY CHILDREN IN THE CAR.
NHTSA complaint #11222274 — an unverified report by a vehicle owner.
Staten Island, NYCrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 AUDI Q7. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN AWAY BY THE CONTACT AND LATER TOWED TO THE DEALER (AUDI BROOKLYN 665 65TH ST, BROOKLYN, NY, 11220). THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS ADVISED BY THE DEALER THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V516000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC). THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10993367 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Santa Barbara, CA
POWER TRAIN
On XXX, I was driving northbound on US-101 from [XXX] to [XXX] to pick up a family member for an appointment. The vehicle had been operating normally at freeway speed. As traffic slowed for a construction zone near Summerland, I intentionally reduced speed to approximately 20 mph. At that point, I heard a sudden abnormal rotational mechanical noise from the engine compartment, best described as a flapping or rubbing sound. The noise had not been present earlier during the drive. Within moments, the engine lost power and shut down. The vehicle lost propulsion while in traffic, and power steering assist was lost after the engine stopped. I was able to safely maneuver the vehicle off the roadway. The engine would not restart. Before this incident, I did not observe any meaningful warning of an impending catastrophic engine failure. I did not observe an engine overheating warning, an oil-pressure warning, or any other dashboard warning indicating an imminent engine seizure. Before purchasing the vehicle, and during my ownership, I used Ross-Tech VCDS (Audi/VW-specific diagnostic software) as part of proactive maintenance and monitoring. Nothing identified an impending catastrophic engine failure. The vehicle was transported to an independent European repair facility for inspection. The shop determined that the engine is mechanically seized and advised that the precise initiating cause cannot be determined without engine disassembly. An Audi dealership likewise indicated that additional manufacturer-level diagnostic procedures would be required. A case was created, and Audi declined assistance. I am submitting this complaint because the engine failed suddenly during normal operation without a meaningful advance warning, resulting in an immediate loss of propulsion in traffic. I believe this type of unexpected catastrophic engine failure presents a potential safety concern if it occurs while the vehicle is being operated on a public roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
NHTSA complaint #11754103 — an unverified report by a vehicle owner.
Santa Barbara, CA
STEERING
On XXX, I was driving northbound on US-101 from [XXX] to [XXX] to pick up a family member for an appointment. The vehicle had been operating normally at freeway speed. As traffic slowed for a construction zone near Summerland, I intentionally reduced speed to approximately 20 mph. At that point, I heard a sudden abnormal rotational mechanical noise from the engine compartment, best described as a flapping or rubbing sound. The noise had not been present earlier during the drive. Within moments, the engine lost power and shut down. The vehicle lost propulsion while in traffic, and power steering assist was lost after the engine stopped. I was able to safely maneuver the vehicle off the roadway. The engine would not restart. Before this incident, I did not observe any meaningful warning of an impending catastrophic engine failure. I did not observe an engine overheating warning, an oil-pressure warning, or any other dashboard warning indicating an imminent engine seizure. Before purchasing the vehicle, and during my ownership, I used Ross-Tech VCDS (Audi/VW-specific diagnostic software) as part of proactive maintenance and monitoring. Nothing identified an impending catastrophic engine failure. The vehicle was transported to an independent European repair facility for inspection. The shop determined that the engine is mechanically seized and advised that the precise initiating cause cannot be determined without engine disassembly. An Audi dealership likewise indicated that additional manufacturer-level diagnostic procedures would be required. A case was created, and Audi declined assistance. I am submitting this complaint because the engine failed suddenly during normal operation without a meaningful advance warning, resulting in an immediate loss of propulsion in traffic. I believe this type of unexpected catastrophic engine failure presents a potential safety concern if it occurs while the vehicle is being operated on a public roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
NHTSA complaint #11754103 — an unverified report by a vehicle owner.
Santa Barbara, CA
ENGINE
On XXX, I was driving northbound on US-101 from [XXX] to [XXX] to pick up a family member for an appointment. The vehicle had been operating normally at freeway speed. As traffic slowed for a construction zone near Summerland, I intentionally reduced speed to approximately 20 mph. At that point, I heard a sudden abnormal rotational mechanical noise from the engine compartment, best described as a flapping or rubbing sound. The noise had not been present earlier during the drive. Within moments, the engine lost power and shut down. The vehicle lost propulsion while in traffic, and power steering assist was lost after the engine stopped. I was able to safely maneuver the vehicle off the roadway. The engine would not restart. Before this incident, I did not observe any meaningful warning of an impending catastrophic engine failure. I did not observe an engine overheating warning, an oil-pressure warning, or any other dashboard warning indicating an imminent engine seizure. Before purchasing the vehicle, and during my ownership, I used Ross-Tech VCDS (Audi/VW-specific diagnostic software) as part of proactive maintenance and monitoring. Nothing identified an impending catastrophic engine failure. The vehicle was transported to an independent European repair facility for inspection. The shop determined that the engine is mechanically seized and advised that the precise initiating cause cannot be determined without engine disassembly. An Audi dealership likewise indicated that additional manufacturer-level diagnostic procedures would be required. A case was created, and Audi declined assistance. I am submitting this complaint because the engine failed suddenly during normal operation without a meaningful advance warning, resulting in an immediate loss of propulsion in traffic. I believe this type of unexpected catastrophic engine failure presents a potential safety concern if it occurs while the vehicle is being operated on a public roadway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
NHTSA complaint #11754103 — an unverified report by a vehicle owner.
Thomaston, GA
FUEL/PROPULSION SYSTEM
The fuel pump flange repair was a joke on this car. It should've been replaced not just put a black tar like sealant on it. That was an error on Audi's part. The sealant didn't keep it from forming a leak in the stress cracks that were being reported. Mine says all recalls have been completed. I just experienced a very bad fuel leak from the fuel filter/pump flange. I investigated the issue myself and found a black tar like sealant on top of the filter. That didn't stop it from cracking and leaking as was being reported in the first place. I have photos and video of how bad of a leak. Audi should do the right thing and replace every filter that they (sealed). That was not a fix. it was a blind shot at a fix. Audi should have a lawsuit against them for the repairs and wasted fuel that Audi customers have endured!
NHTSA complaint #11750638 — an unverified report by a vehicle owner.
Charlotte, NC
FUEL/PROPULSION SYSTEM
My gas tank started to leak while I was driving putting the my safety and the safety of my entire family at risk. This is know major recall 20Z8 that Audi has never got to fix properly. The recall remedy demonstrably did not prevent the failure it was issued for. This is an active fuel leak with fire risk. I'm requesting Audi cover this repair.
NHTSA complaint #11750107 — an unverified report by a vehicle owner.
Orlando, FL
FUEL/PROPULSION SYSTEM
Fuel pump leak
NHTSA complaint #11731915 — an unverified report by a vehicle owner.
Utica, MI
VEHICLE SPEED CONTROL
Limp mode. started shortly after my purchase in May 2024. On highway and would go into limp mode, almost got hit and caused danger to other traffic. thought it was fixed and it happened again. went to pull out and make a left hand turn and had no rpms again, limp mode. Almost got t-boned. multiple electric issues. drivers side light. windows not wanting to work at times.
NHTSA complaint #11706022 — an unverified report by a vehicle owner.
Utica, MI
ELECTRICAL SYSTEM
Limp mode. started shortly after my purchase in May 2024. On highway and would go into limp mode, almost got hit and caused danger to other traffic. thought it was fixed and it happened again. went to pull out and make a left hand turn and had no rpms again, limp mode. Almost got t-boned. multiple electric issues. drivers side light. windows not wanting to work at times.
NHTSA complaint #11706022 — an unverified report by a vehicle owner.
Utica, MI
ENGINE
Limp mode. started shortly after my purchase in May 2024. On highway and would go into limp mode, almost got hit and caused danger to other traffic. thought it was fixed and it happened again. went to pull out and make a left hand turn and had no rpms again, limp mode. Almost got t-boned. multiple electric issues. drivers side light. windows not wanting to work at times.
NHTSA complaint #11706022 — an unverified report by a vehicle owner.
Fort Washington, MD
ENGINE
Lights on dash were flashing in cluster which made it look like it was low tire pressure. I had a portable air pump which showed tires were fine. The vehicle went into some kind of limp mode which prevented the vehicle from driving the speed limit. It was taken to Auto service center. The diagnosis was Engine failure due to a burnt valve. It's been confirmed through the dealership, mechanics and consumers that is a common problem with this particular make and model vehicle. This engine failure left me on the side of the road and not feeling safe at all while being approximately 3 hours from my home. As an Audi owner I'm was so disappointed to be told that I needed a new motor even though it still runs in limp mode. This vehicle has less than 150k miles. It was the best European vehicle I ever owned until it wasn't. Bad call and poor quality control Audi!
NHTSA complaint #11687287 — an unverified report by a vehicle owner.
Acworth, GA
UNKNOWN OR OTHER
Lately, I have been adding coolant to my car - 2013 Audi Q& TDI and Motor Oil for unknown reasons why it was happening. It started last year, 2023. I thought it was a normal thing that the oil level and coolant level kept on getting depleted. Comparing with my other car, i.e. a 2016 Toyota Avalon, I never encountered these problems My Audi car was serviced sometime 2018 and apparently all gaskets of the engine were replaced after I complained about severe leaking of oil inside my car garage. Until I went online to get if there were similar complaints of other users of this car were reported. My friend's car of same Audi model was also experiencing the same issue. I was also observing a similar gas smell inside my Audi car, whenever I start the engine and my air vent is not closed for couple of months. When I had it serviced to check my vent filter, the mechanic also noticed that there was leaking oil near the filter housing. The brake power is so low despite having it serviced for brake assist recall sometime in 2016 despite new Brake pads were installed. I also noticed that the brake fluid was getting lower sometime July 2023. Looking at the list of recalls - these complaints were not addressed by those 3 recalls reported to NHTSA.
NHTSA complaint #11571639 — an unverified report by a vehicle owner.
Acworth, GA
ENGINE
Lately, I have been adding coolant to my car - 2013 Audi Q& TDI and Motor Oil for unknown reasons why it was happening. It started last year, 2023. I thought it was a normal thing that the oil level and coolant level kept on getting depleted. Comparing with my other car, i.e. a 2016 Toyota Avalon, I never encountered these problems My Audi car was serviced sometime 2018 and apparently all gaskets of the engine were replaced after I complained about severe leaking of oil inside my car garage. Until I went online to get if there were similar complaints of other users of this car were reported. My friend's car of same Audi model was also experiencing the same issue. I was also observing a similar gas smell inside my Audi car, whenever I start the engine and my air vent is not closed for couple of months. When I had it serviced to check my vent filter, the mechanic also noticed that there was leaking oil near the filter housing. The brake power is so low despite having it serviced for brake assist recall sometime in 2016 despite new Brake pads were installed. I also noticed that the brake fluid was getting lower sometime July 2023. Looking at the list of recalls - these complaints were not addressed by those 3 recalls reported to NHTSA.
NHTSA complaint #11571639 — an unverified report by a vehicle owner.
Acworth, GA
SERVICE BRAKES
Lately, I have been adding coolant to my car - 2013 Audi Q& TDI and Motor Oil for unknown reasons why it was happening. It started last year, 2023. I thought it was a normal thing that the oil level and coolant level kept on getting depleted. Comparing with my other car, i.e. a 2016 Toyota Avalon, I never encountered these problems My Audi car was serviced sometime 2018 and apparently all gaskets of the engine were replaced after I complained about severe leaking of oil inside my car garage. Until I went online to get if there were similar complaints of other users of this car were reported. My friend's car of same Audi model was also experiencing the same issue. I was also observing a similar gas smell inside my Audi car, whenever I start the engine and my air vent is not closed for couple of months. When I had it serviced to check my vent filter, the mechanic also noticed that there was leaking oil near the filter housing. The brake power is so low despite having it serviced for brake assist recall sometime in 2016 despite new Brake pads were installed. I also noticed that the brake fluid was getting lower sometime July 2023. Looking at the list of recalls - these complaints were not addressed by those 3 recalls reported to NHTSA.
NHTSA complaint #11571639 — an unverified report by a vehicle owner.
Wellsville, KS
VISIBILITY/WIPER
1. Entire Passenger windshield wiper arm flew off of car during a rain storm on the highway. Needed replaced. This caused me to have obstructed vision. No warning lights or symptoms before it happened. 2. Passenger windshield wiper got stuck straight up, caught by driver wiper and pulled off. Needed replaced again. Obstructed vision, not able to use wipers until I was able to pull over and correct it.
NHTSA complaint #11570155 — an unverified report by a vehicle owner.
Buffalo Grove, IL
ENGINE
coolant leaks is a major concern and I have been asked by local INDY on water pump replacement to be done. Its costing me around 1500$. With so common issues, i think Audi should recall and substitute on their own case rather than every customer paying it.
NHTSA complaint #11556802 — an unverified report by a vehicle owner.
at 215,000 milesBethesda, MD
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Audi Q7. The contact stated while driving approximately 35 MPH and at various speeds, there was an abnormal gasoline odor inside the vehicle. The contact stated there was no warning light illuminated. The contact became aware of fuel forming a puddle on the driveway. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline). The failure mileage was approximately 215,000.
NHTSA complaint #11554438 — an unverified report by a vehicle owner.
Dublin, OH
FUEL/PROPULSION SYSTEM
I have an Audi Q7. Yesterday you could smell gas in the car and my 6 year old said he had a headache. I got in the car today and did not smell gas. Due to safety concerns, I immediately bought took the car to Dandini's in Westerville, Ohio. This autoshop only services Audi and VWs and their repair staff is certified in Audi and has worked at Audi dealerships. When I got to the dealership the inside of the car had a strong odor of gasoline. When we went back to the car 10 minutes later it still had a strong odor of gasoline when you opened the door. He quickly diagnosed the problem as a fuel filter issue. He said it was under a recall. The recall number is 16V-660 and may have been expanded. He called Audi and Audi said they could either replace the faulty fuel filter or put a patch on the faulty part. On my vehicle, they performed the recall by putting a patch on the fuel filter. They said they had no responsibility to replace the fuel filter - even though the patch failed - as they put a patch on it. That patch failed. I called Audi customer service and informed them the vehicle was unsafe to drive and they pushed me to go to a dealer and would not confirm if they would replace the part noting that there was not an active recall. Again, Audi said they would not do anything further on the recall since they put the patch on the filter even though the patch failed. The patch is sticky and melting and the failure could be due to heat or not being able to last long. See picture showing the patch failing. I replaced the fuel filter and the issue was resolved. It cost $577.98 to fix this issue. Audi refuses to reimburse I am emailing because there is a potential issue with the recall fix on the fuel filter issue on the Audi Q7. My patch failed. I was lucky that no one was injured due to the failure. You may want to review the issue on other recall repairs that did patches and not replacements. I have the part if you would like to review it.
NHTSA complaint #11541536 — an unverified report by a vehicle owner.
Arlington Heights, ILCrash60 injured
AIR BAGS
On expressway, rear-ended and pushed into car in front too, so hit on both ends and no airbags deployed in the Audi Q7. Four vehicles were involved and the other three cars all had airbags deploy. Both front passengers hit their heads. Driver has whiplash and passenger has forehead skin abrasion. The car was always serviced by Audi only and was not on the airbag recall list. It apparently should be on the list, something is defective and owners have a false sense of assumed security in this car.
NHTSA complaint #11495385 — an unverified report by a vehicle owner.
Naples, FL
POWER TRAIN
First thing is fuel smell in cabin very dangerous for me as well as any passengers Next is transmission there is no way telling how much fluid is in the vehicle that should be monitored by the consumer they have a right to know Front & rear axles seem to get worn quickly must be a problem in the drivetrain somewhere
NHTSA complaint #11484933 — an unverified report by a vehicle owner.
Naples, FL
FUEL/PROPULSION SYSTEM
First thing is fuel smell in cabin very dangerous for me as well as any passengers Next is transmission there is no way telling how much fluid is in the vehicle that should be monitored by the consumer they have a right to know Front & rear axles seem to get worn quickly must be a problem in the drivetrain somewhere
NHTSA complaint #11484933 — an unverified report by a vehicle owner.
San Antonio, TX
FUEL/PROPULSION SYSTEM
top of fuel pump has crack causing fuel to leaks when in use.
NHTSA complaint #11478040 — an unverified report by a vehicle owner.
Upland, CA
FUEL/PROPULSION SYSTEM
I had the Fuel Filter flange crack and leak fuel into an area where an electronic plug exists. This leak was part of NHTSA recall #17V298 from 2017. I took my vehicle into the dealer and had it inspected per the letter sent to me. The dealers repair included placing a rubberized butyl tape over the flange that they claimed would prevent it from ever developing a leak of fuel. When I discovered the fuel leak and found it was leaking at the flange (Thru the butyl tape) I phoned the dealer who would not take the car in for inspection for five days (their earliest appointment). I have one vehicle and being without one for five days was not a viable option for me. I purchased the part from the Audi dealership and replaced it myself correcting the fuel leak. I phoned Audi North America to file for re-imbursement of the 340 dollars I paid for the part and it was rejected as they claimed they had repaired my vehicle under the recall. I was able to locate on the internet where Audi was re-notifying owners of vehicles to have the part replaced after the tape had been installed as the tape was found to be a temporary non lasting band aid to a serious problem. I was never notified of the secondary letter and was told by Audi that my vehicle was not included in the secondary callback for repairs. The fuel leak occurs underneath the rear passenger seat with a thin aluminum cover over the Fuel Filter Flange. When the flange began leaking, it fills up with fuel right under the seat causing a major safety issue considering it is installed on the top of the fuel tank. It was, a part that needed to be corrected immediately, and the Audi dealership left me no other option but to repair it myself. I feel that Audi failed to repair the vehicle correctly when I took it in for the recall repair in November of 2017. The put a band aid on a problem hoping the leak would never occur, but, when the leak occurred they failed to remedy the issue. Thank you.
NHTSA complaint #11470094 — an unverified report by a vehicle owner.
Granger, IN
STEERING
Steering wheel intermittently gets really HARD to turn. Like a total loss of power steering assist. This only usually lasts a moment or two, then functions as normal. Always while driving, but not always while navigating a turn. Might only happen once or twice a week... Really frightening. Dealer has performed numerous repairs, including even a new Rack (at my expense) It doesn't happen again for a while, and then it does the same thing again.
NHTSA complaint #11454228 — an unverified report by a vehicle owner.
at 105,000 milesCincinnati, OH
SERVICE BRAKES
I WAS DRIVING AND THE CAR GRINDER TO A HALT. THE BRAKE LIGHT CAME ON AFTER THE GRINDING. I CALLED A TOW TRUCK AND HE FOUND A BOLT ON THE GROUND THAT WAS HOLDING THE CALIPER/HUB TOGETHER. MY SPEED WAS AROUND 30 MPH BUT IF I WOULD HAVE BEEN ON THE HIGHWAY OR AT A HIGHER RATE OF SPEED I WOULD HAVE BEEN IN TROUBLE BECAUSE THE CAR WOLD NOT MOVE. MY BRAKES WERE JUST REPLACED 3 MONTHS BEFORE. ACCORDING TO MY MECHANIC THE HOUSING FOR THE BOLT THREADS WERE STRIPPED. THE BOLT HOLDS THE CALIPER AND HUB. A MACHINIST IS NOW TRYING TO RETHREAD IT. IT WILL BE A WEEK TOMORROW WITHOUT AS HE FIXES ANOTHER BOLT HOUSING IN THE HUB THE SAYS IS STRIPPED ALSO. MY MECHANIC SAID THAT THIS IS SOMETHING THAT SHOULD NOT HAVE HAPPENED ON A CAR LIKE THIS. THIS IS MY 2ND Q7-- SAME CAR ALMOST EXACTLY EXCEPT IT WAS A 2009 AND IT HAD 110000 MILES ON IT WHEN I SOLD IT AND HAD NO O PROBLEMS WITH IT.
NHTSA complaint #11388544 — an unverified report by a vehicle owner.
at 103,000 milesParadise Valley,, AZCrash
WHEELS
APRIL 30,2020. I WAS USING A "NEW" JACK THAT WAS SUPPLIED WITH THE CAR. THE JACK WAS ON A FLAT CONCRETE SURFACE IN MY GARAGE. THE JACK FAILED AND BROKE, DUMPING THE SUV ON ITS FRONT RIGHT SIDE, FROM WHICH THE WHEEL HAD BEEN REMOVED. BEFORE USING THE JACK, AN AUDI SERVICE MANAGER TOLD ME HE DIDN'T LIKE TO USE THE JACKS, BECAUSE THEY WERE KNOWN, WITHIN AUDI, TO FAIL. THE SERVICE MANAGER, HAVING MORE EXPERIENCE THAN I, JACKED THE CAR UP, USING THE JACK THAT WAS SOLD WITH THE CAR. THE RT. FT WHEEL WAS REMOVED AND PUT IN THE REAR OF ANOTHER VEHICLE AND WHILE UNATTENDED FOR 5 MINUTES, DURING THE TRANSFER, THE JACK GAVE OUT. AFTERWARD, IT WAS OBSERVED THAT THE ROTARY JACK WOULD NOT LIFT OR DESCEND. VERY UPSETTING TO REALIZE THAT AUDI HAS HAD THIS PROBLEM FOR YEARS IN THAT MY SUV WAS ONE THAT WAS PREVIOUSLY RECALLED BECAUSE OF THE DIESEL OMISSION ISSUES. WHEN THE SERVICE MANAGER OF AN AUDI FRANCHISE ACKNOWLEDGES THE PROBLEM, PRIOR TO THE FAILURE, IT IS REPREHENSIBLE CONDUCT.
NHTSA complaint #11322965 — an unverified report by a vehicle owner.