FaultScore

FaultScore report

2017 Audi Q7 problems

Owners have filed 407 complaints about the 2017 Audi Q7 with NHTSA between 2016 and 2026. The largest single group is the lights. Across this model's run it ranks 2 of 17 worst.

D

FaultScore 77/100

Higher is worse. Measured against the other years of the Audi Q7.

How this is worked out

The numbers

407

Complaints

9

Crashes reported

6

Fires reported

11

Injuries reported

33,150 mi

Median mileage at failure

Half of reported failures happened before this

51%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 100 vs 50 Severity 33 vs 50 Early failure 87 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Audi Q7. 50 means typical for this model; 100 means roughly double.
Severity — 33
6.4% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 87
51% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2017 compares with every other Audi Q7

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2017 Audi Q7

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Lights 133 32.7%

Median failure at 67,000 miles

Engine & Cooling 61 15.0%

0 crashes, 2 fires · median 57,000 mi

0 crashes, 2 fires · median 63,500 mi

Suspension 32 7.9%

Median failure at 6,700 miles

2 crashes, 2 fires · median 16,800 mi

Median failure at 13,000 miles

Steering 19 4.7%

2 crashes, 0 fires · median 32,300 mi

Median failure at 114,000 miles

Brakes 9 2.2%

Median failure at 8,350 miles

Wheels 7 1.7%

Median failure at 15,000 miles

Windows, Mirrors & Wipers 6 1.5%

Median failure at 3,650 miles

Body & Structure 6 1.5%

Median failure at 7,150 miles

Airbags 6 1.5%

3 crashes, 0 fires · median 40,000 mi

Driver Assist & Collision Avoidance 5 1.2%

Median failure at 100 miles

Seat Belts 4 1.0%

Median failure at 32,000 miles

Stability & Traction Control 3 0.7%

1 crashes, 0 fires · median 17,500 mi

Doors, Latches & Locks 2 0.5%

Median failure at 70,000 miles

Acceleration & Cruise Control 2 0.5%

1 crashes, 0 fires · median 25,508 mi

Seats 1 0.2%

Median failure at 100,000 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 6 5.4%
1,000 – 9,999 miles 19 17.0%
10,000 – 24,999 miles 24 21.4%
25,000 – 49,999 miles 16 14.3%
50,000 – 74,999 miles 26 23.2%
75,000 – 99,999 miles 12 10.7%
100,000 – 149,999 miles 9 8.0%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Oct 2016 peak 15 Jul 2026

Recalls on the 2017 Audi Q7

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2020102 12 units in Canada

Steering

Issue: On certain vehicles, the bolt that attaches the steering shaft to the steering gear may not be properly tightened. Over time, the bolt may loosen. If you continue to operate the vehicle, the bolt could detach completely and cause a loss of steering control. Safety Risk: A loss of steering could create the risk of a crash. Corrective Actions: Audi will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the steering shaft bolt and, if necessary, replace it.

Recall 2019024 8,631 units in Canada

Fuel System

Issue: On certain vehicles, a small amount of fuel may leak from one or both fuel rails. Safety Risk: Leaking fuel in the presence of an ignition source could increase the risk of a fire. Corrective Actions: The company will notify owners by mail. Owners will be instructed to take their vehicle to a dealer to have the left and right fuel rails replaced.

Recall 2016662 1,028 units in Canada

Airbag

Certain vehicles may have been equipped with airbag and/or pretensioner igniters that do not meet specifications. This could cause affected airbags and/or pretentioners to fail to deploy properly in the event of a crash, which could increase the risk of injury to vehicle occupants. Correction: Dealers will replace affected airbag and/or pretentioner.

Recall 2016427 14,886 units in Canada

Lights And Instruments

Certain vehicles may not comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 108 - Lighting System and Retroreflective Devices. In a situation where the parking lights are switched on and the vehicle is locked, the side marker lights do not illuminate, which is contrary to the requirements of the standard. This could reduce vehicle visibility, which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will update vehicle software.

Recall 2016426 3,018 units in Canada

Seats And Restraints

Certain vehicles may fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 207 - Anchorage of Seats. The third row seat may move forward if subject to high loading, such as in a frontal collision. As a result, it may not adequately restrain an occupant and would increase the risk of injury, and cause it to not conform to the standard. Correction: Dealers will install an additional support bracket.

Recall 2016348 2,163 units in Canada

Airbag

On certain vehicles, the software of the airbag control module may be incorrect. This could cause the frontal airbags to deploy (where deployment is warranted) with too much force in relation to the type of crash, which could increase the risk of injury to vehicle occupants. Correction: Dealers will update the airbag control module software.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Pasadena, TX Crash 1 injured

STEERING

On Thursday, October 30, 2025, when I got seated in my car, put my seat belts on, and put the car in reverse gear to slowly get out of my parking space, it kept on going in reverse and won’t stop with break I tried to change the parking mode or drive mode but the steering column would not take any command. After 350 feet driven in reverse, it went into a ditch where it tried to turn it and the car was still in reverse, climbing out of the ditch, damaging another section of the fence, till I could turn off the engine with the ignition switch. It looks that the gear was stuck in reverse and after engine cut off it went back in drive mode. In the meantime, all four sides of the car were damaged and scratched all over, and there was damage on the bottom. Apparently it is electronic malfunction when the gear got stuck in reverse. Thank God that I was not in a busy parking lot, otherwise would have damaged dozens of cars and hurt many innocent bystanders. Will keep you posted till the Audi repair shop gives me a diagnosis

NHTSA complaint #11697302 — an unverified report by a vehicle owner.

Orlando, FL Fire

ELECTRICAL SYSTEM

See attached document for complaint.

NHTSA complaint #11651230 — an unverified report by a vehicle owner.

Orlando, FL Fire

FIRERELATED

See attached document for complaint.

NHTSA complaint #11651230 — an unverified report by a vehicle owner.

Orlando, FL Fire 1 injured

UNKNOWN OR OTHER

The car caught fire and burnt to to the frame. The message that came on the dash board before it caught fire was camera. I told Audi and they disregard all of that. They told me they were going to check or do investigation and the only thing I was told after looking for answer was this! These people know my insurance was state minimum so everyone put aside our safety concerned… Thank you for your continued patience while allowing Volkswagen Group of America the opportunity to review the subject Audi Q7 bearing the Vehicle Identification Number, [XXX] . Inspection of the subject Audi Q7 was conducted on September 6, 2023 at Mac’s Towing in Dania Beach, FL. Our investigation found no sign or suggestion of any manufacturer defect or shortcoming present with the vehicle. While the root cause is unknown, we would see the damages as remaining an insurance matter in light of no sign or suggestion of any manufacturer defect or shortcoming being found. Should your insurance company believe that Volkswagen Group of America is responsible for any damages, they will contact us to subrogate the claim. Regards, [XXX] Single Incident Coordinator – Audi / Lamborghini Product Analysis Group Office of the General Counsel Volkswagen Group of America, Inc. 2200 Woodland Pointe Avenue Herndon, VA 20171 Phone : +1 248 754 3367 Cell : [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11648603 — an unverified report by a vehicle owner.

Orlando, FL Fire 1 injured

ELECTRICAL SYSTEM

The car caught fire and burnt to to the frame. The message that came on the dash board before it caught fire was camera. I told Audi and they disregard all of that. They told me they were going to check or do investigation and the only thing I was told after looking for answer was this! These people know my insurance was state minimum so everyone put aside our safety concerned… Thank you for your continued patience while allowing Volkswagen Group of America the opportunity to review the subject Audi Q7 bearing the Vehicle Identification Number, [XXX] . Inspection of the subject Audi Q7 was conducted on September 6, 2023 at Mac’s Towing in Dania Beach, FL. Our investigation found no sign or suggestion of any manufacturer defect or shortcoming present with the vehicle. While the root cause is unknown, we would see the damages as remaining an insurance matter in light of no sign or suggestion of any manufacturer defect or shortcoming being found. Should your insurance company believe that Volkswagen Group of America is responsible for any damages, they will contact us to subrogate the claim. Regards, [XXX] Single Incident Coordinator – Audi / Lamborghini Product Analysis Group Office of the General Counsel Volkswagen Group of America, Inc. 2200 Woodland Pointe Avenue Herndon, VA 20171 Phone : +1 248 754 3367 Cell : [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11648603 — an unverified report by a vehicle owner.

Orlando, FL Fire 1 injured

ENGINE

The car caught fire and burnt to to the frame. The message that came on the dash board before it caught fire was camera. I told Audi and they disregard all of that. They told me they were going to check or do investigation and the only thing I was told after looking for answer was this! These people know my insurance was state minimum so everyone put aside our safety concerned… Thank you for your continued patience while allowing Volkswagen Group of America the opportunity to review the subject Audi Q7 bearing the Vehicle Identification Number, [XXX] . Inspection of the subject Audi Q7 was conducted on September 6, 2023 at Mac’s Towing in Dania Beach, FL. Our investigation found no sign or suggestion of any manufacturer defect or shortcoming present with the vehicle. While the root cause is unknown, we would see the damages as remaining an insurance matter in light of no sign or suggestion of any manufacturer defect or shortcoming being found. Should your insurance company believe that Volkswagen Group of America is responsible for any damages, they will contact us to subrogate the claim. Regards, [XXX] Single Incident Coordinator – Audi / Lamborghini Product Analysis Group Office of the General Counsel Volkswagen Group of America, Inc. 2200 Woodland Pointe Avenue Herndon, VA 20171 Phone : +1 248 754 3367 Cell : [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11648603 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

San Diego, CA

POWER TRAIN

My 2017 Audi Q7 with the 3.0T engine has experienced repeated engine/ignition system failures. The vehicle displays a "System Malfunction" warning light accompanied by shaking and stalling. This same malfunction has occurred at least 3 separate times over the past few years. Each time, a repair shop diagnosed and replaced faulty ignition coils, and the vehicle ran normally for a period of time before the identical malfunction returned. The vehicle is currently inoperable due to the most recent occurrence. This creates a safety risk because the stalling and shaking can occur while driving, with no clear warning beyond the malfunction light appearing at the same time as the symptoms begin. A stall or loss of power while in motion, especially in traffic or on a highway, could lead to a collision. The problem has been confirmed and repaired multiple times by an independent European auto repair specialist, who stated this is a known, recurring issue with this engine/model. The vehicle has not yet been inspected by the manufacturer directly. Separately, the vehicle has also developed excessive oil consumption, requiring approximately 2 gallons of oil added roughly every 6 weeks, with the frequency increasing over the last 2 months. I am uncertain whether the oil consumption and the recurring coil/ignition failures share a common root cause, but both issues are ongoing and unresolved. The vehicle and its components are available for inspection upon request.

NHTSA complaint #11754079 — an unverified report by a vehicle owner.

San Diego, CA

ELECTRICAL SYSTEM

My 2017 Audi Q7 with the 3.0T engine has experienced repeated engine/ignition system failures. The vehicle displays a "System Malfunction" warning light accompanied by shaking and stalling. This same malfunction has occurred at least 3 separate times over the past few years. Each time, a repair shop diagnosed and replaced faulty ignition coils, and the vehicle ran normally for a period of time before the identical malfunction returned. The vehicle is currently inoperable due to the most recent occurrence. This creates a safety risk because the stalling and shaking can occur while driving, with no clear warning beyond the malfunction light appearing at the same time as the symptoms begin. A stall or loss of power while in motion, especially in traffic or on a highway, could lead to a collision. The problem has been confirmed and repaired multiple times by an independent European auto repair specialist, who stated this is a known, recurring issue with this engine/model. The vehicle has not yet been inspected by the manufacturer directly. Separately, the vehicle has also developed excessive oil consumption, requiring approximately 2 gallons of oil added roughly every 6 weeks, with the frequency increasing over the last 2 months. I am uncertain whether the oil consumption and the recurring coil/ignition failures share a common root cause, but both issues are ongoing and unresolved. The vehicle and its components are available for inspection upon request.

NHTSA complaint #11754079 — an unverified report by a vehicle owner.

San Diego, CA

ENGINE

My 2017 Audi Q7 with the 3.0T engine has experienced repeated engine/ignition system failures. The vehicle displays a "System Malfunction" warning light accompanied by shaking and stalling. This same malfunction has occurred at least 3 separate times over the past few years. Each time, a repair shop diagnosed and replaced faulty ignition coils, and the vehicle ran normally for a period of time before the identical malfunction returned. The vehicle is currently inoperable due to the most recent occurrence. This creates a safety risk because the stalling and shaking can occur while driving, with no clear warning beyond the malfunction light appearing at the same time as the symptoms begin. A stall or loss of power while in motion, especially in traffic or on a highway, could lead to a collision. The problem has been confirmed and repaired multiple times by an independent European auto repair specialist, who stated this is a known, recurring issue with this engine/model. The vehicle has not yet been inspected by the manufacturer directly. Separately, the vehicle has also developed excessive oil consumption, requiring approximately 2 gallons of oil added roughly every 6 weeks, with the frequency increasing over the last 2 months. I am uncertain whether the oil consumption and the recurring coil/ignition failures share a common root cause, but both issues are ongoing and unresolved. The vehicle and its components are available for inspection upon request.

NHTSA complaint #11754079 — an unverified report by a vehicle owner.

San Diego, CA

EXTERIOR LIGHTING

On my 2017 Audi Q7 with 93169 miles, I am getting the error message along with a warning lamp that states: "Front right side marker light defective." The light actually works however I am getting this message. If the light were to actually go out it would affect the safety of my vehicle. I hear this is a common issue with the 2017 Audi Q7s and is very costly to fix at the dealer because the entire headlight assembly is usually replaced by the dealer. My vehicle is available for inspection if needed.

NHTSA complaint #11748055 — an unverified report by a vehicle owner.

Bellevue, WA

EXTERIOR LIGHTING

Defective side‑marker LED inside sealed headlight assembly Component: Exterior Lighting / Headlights Make/Model/Year: 2017 Audi Q7 prestige Issue: Defective side‑marker LED inside sealed headlight assembly Complaint: The side‑marker LED inside the headlight assembly on my 2017 Audi Q7 has failed due to an internal LED driver defect. The LED module is sealed and non‑serviceable, so the entire headlight assembly must be replaced at a cost of $2,000–$5,000. The vehicle displays a “Side Marker Light Defective” warning even though the LED is still illuminated, indicating reduced output that triggers the fault. This failure reduces nighttime visibility and creates a safety hazard. This is a widespread issue reported by many Audi Q7 owners. Audi designed the LED module as a non‑replaceable component, leaving full headlight replacement as the only repair option. This is a design flaw that forces an extremely expensive repair for a basic safety function. I am requesting that NHTSA investigate this lighting defect.

NHTSA complaint #11742844 — an unverified report by a vehicle owner.

Orchard Beach, MD

EXTERIOR LIGHTING

Front right Marker light defect alert keeps pooping up and sounding an audible alarm while I am driving even through the marker light is working perfectly. Drive train alert comes on after I add oil and the vehicle starts hesitating while I accelerate.I just got a tune up which included new spark plus and a new coils. Problem came back even after the tune up within 3000 miles. Excessive oil loss. I constantly have to add a quart of oil even after I just got an oil change and tune up. Seeing oil in the cover shield that covers the entire engine. Seems like the oil is blowing out of the cap area where you add in oil. These problems are very costly for a vehicle that I ordinary love. Please advise what can be done because I can not pay for any more repairs out of pocket. There is only 80,100 mile on the vehicle.

NHTSA complaint #11738363 — an unverified report by a vehicle owner.

Orchard Beach, MD

ENGINE

Front right Marker light defect alert keeps pooping up and sounding an audible alarm while I am driving even through the marker light is working perfectly. Drive train alert comes on after I add oil and the vehicle starts hesitating while I accelerate.I just got a tune up which included new spark plus and a new coils. Problem came back even after the tune up within 3000 miles. Excessive oil loss. I constantly have to add a quart of oil even after I just got an oil change and tune up. Seeing oil in the cover shield that covers the entire engine. Seems like the oil is blowing out of the cap area where you add in oil. These problems are very costly for a vehicle that I ordinary love. Please advise what can be done because I can not pay for any more repairs out of pocket. There is only 80,100 mile on the vehicle.

NHTSA complaint #11738363 — an unverified report by a vehicle owner.

Orchard Beach, MD

FUEL/PROPULSION SYSTEM

Front right Marker light defect alert keeps pooping up and sounding an audible alarm while I am driving even through the marker light is working perfectly. Drive train alert comes on after I add oil and the vehicle starts hesitating while I accelerate.I just got a tune up which included new spark plus and a new coils. Problem came back even after the tune up within 3000 miles. Excessive oil loss. I constantly have to add a quart of oil even after I just got an oil change and tune up. Seeing oil in the cover shield that covers the entire engine. Seems like the oil is blowing out of the cap area where you add in oil. These problems are very costly for a vehicle that I ordinary love. Please advise what can be done because I can not pay for any more repairs out of pocket. There is only 80,100 mile on the vehicle.

NHTSA complaint #11738363 — an unverified report by a vehicle owner.

Boxford, MA

SUSPENSION

As per the Audi dealership inspection: Driver's-side rear coil spring is broken (also noted that the passenger-side spring is "swollen" and will need to be replaced). Appears to be a known issue; many complaints can be found online for the exact same issue (google 2017 Audi Q7 rear broken spring). The NHTSA issued a recall for a similar issue within the VW/Audi group for the VW Atlas (a similar vehicle in the Audi/VW motor group). [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11736992 — an unverified report by a vehicle owner.

Atlanta, GA

EXTERIOR LIGHTING

I have gotten a notice that my "front left side marker light defective"

NHTSA complaint #11733230 — an unverified report by a vehicle owner.

White Plains, NY

EXTERIOR LIGHTING

Warning light for right side marker light comes on. Light seems to be working, but warning comes on. Cost to repair is thousands of dollars. It is a well known complaint of this car.

NHTSA complaint #11732265 — an unverified report by a vehicle owner.

Truckee, CA

EXTERIOR LIGHTING

The console is reporting: "Front left side marker light is defective. See owner's manual". This is a lighting problem that Audi seems to have covered by a previous recall but this VIN was not included in said recall: Campaign 97CB/NHTSA #16V642000. I have had this defection confirmed by my local service center.

NHTSA complaint #11731359 — an unverified report by a vehicle owner.

Pleasant Hill, CA

EXTERIOR LIGHTING

Warning message on dashboard regarding right side marker light defective. This warning only occurs after sundown when the daylight sensor has engaged. Confirmed by Audi dealer service on 3/12/2026. Dealer reports this is due to a problem with a LED light inside the headlamp component. Dealer denies coverage for the repair under my active extended warranty. Dealer states an approximate $5,000 repair, at my expense, to replace the entire right headlamp assembly is the sole remedy. It appears the failed component may fall under the scope of safety recall, Audi 97CB (found on your website at: NHTSA ID 16V642-5761.pdf) but my VIN number is not specifically included within the recall. As this appears to be the same or directly related issue, perhaps the recall affects a greater amount of vehicles beyond the initially declared VIN number. My safety concern is that any problem with nighttime lighting is a deadly serious matter.

NHTSA complaint #11724327 — an unverified report by a vehicle owner.

Sterling Heights, MI

EXTERIOR LIGHTING

Getting error message that the "Front Left Side Marker Light Defective". The light appears to be operational. Service shop looked to read the errors with ODB2 and both light modules (left and right) are not communicating any info. In same time the warning in dashboard is continuous and can impede gauges visibility during night. Audible warning noise can also activate at random times. Searched for this issue and Audi recalled some models for electrical software issue but many users outside the current recall report this same issue. Please expand the VIN numbers for the recall action for safety.

NHTSA complaint #11722959 — an unverified report by a vehicle owner.

Sterling Heights, MI

ELECTRICAL SYSTEM

Getting error message that the "Front Left Side Marker Light Defective". The light appears to be operational. Service shop looked to read the errors with ODB2 and both light modules (left and right) are not communicating any info. In same time the warning in dashboard is continuous and can impede gauges visibility during night. Audible warning noise can also activate at random times. Searched for this issue and Audi recalled some models for electrical software issue but many users outside the current recall report this same issue. Please expand the VIN numbers for the recall action for safety.

NHTSA complaint #11722959 — an unverified report by a vehicle owner.

Hubertus, WI

SUSPENSION

The rear passenger and driver side coil springs failed along with the bottom rubber seats. Both springs were broken/cracked and had slide off the rubber seats.

NHTSA complaint #11721313 — an unverified report by a vehicle owner.

Fountain Inn, SC

EXTERIOR LIGHTING

Side marker light malfunction warning while light is working properly. There was previously a recall campaign for this issue on this model but the vin number was not included.

NHTSA complaint #11720501 — an unverified report by a vehicle owner.

Gardnerville, NV

EXTERIOR LIGHTING

I am having issues with my vehicle ( Audi 2017 Q7)that matches Audi Recall 97CB NHTSA campaign Number 16V642000 regarding the side marker light software malfunction. While my VIN is not currently showing as open on a Recall my vehicle is experiencing the marker lights failure. My vehicles MFD date is 05/16 which is in the dates of the recall 97CB but is for some reason excluded from the recall. I have had the vehicle at the Audi dealer to check on the problem. They have had the vehicle two different times totaling 15 hours and are unable to find a problem.They refuse to provide the recall remedy because my VIN is not currently flagged. my Vin is [XXX] . I am requesting my VIN be added to the 97CB NHTSA# 16V64200 My case # with Audi is XXX Rep is Susan . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11719946 — an unverified report by a vehicle owner.

Gardnerville, NV

ELECTRICAL SYSTEM

I am having issues with my vehicle ( Audi 2017 Q7)that matches Audi Recall 97CB NHTSA campaign Number 16V642000 regarding the side marker light software malfunction. While my VIN is not currently showing as open on a Recall my vehicle is experiencing the marker lights failure. My vehicles MFD date is 05/16 which is in the dates of the recall 97CB but is for some reason excluded from the recall. I have had the vehicle at the Audi dealer to check on the problem. They have had the vehicle two different times totaling 15 hours and are unable to find a problem.They refuse to provide the recall remedy because my VIN is not currently flagged. my Vin is [XXX] . I am requesting my VIN be added to the 97CB NHTSA# 16V64200 My case # with Audi is XXX Rep is Susan . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11719946 — an unverified report by a vehicle owner.

at 120,000 miles Durham, NC

POWER TRAIN

The contact owns a 2017 Audi Q7. The contact stated that while driving approximately 65 MPH, the contact became aware of an abnormal odor. The vehicle started shaking, and the drive train malfunction indicator was displayed. The contact pulled over to the side of the road, and the vehicle was towed to an independent mechanic, where it was diagnosed and determined that the exhaust valve had burned a hole through cylinder #1 due to a misfire. The contact notified the dealer, but assistance was declined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 120,000.

NHTSA complaint #11717230 — an unverified report by a vehicle owner.

Woodruff, SC

EXTERIOR LIGHTING

The car is displaying "Right front marker light defective". This lessens the visibility when turning. This problem is a VIN specific recall of the 2017 Q7 and my VIN is not included, even though I am experiencing the exact same problem as the recall on the other VINs from the same year.

NHTSA complaint #11712720 — an unverified report by a vehicle owner.

Blue Ash, OH

ENGINE

Car has a burnt cylinder from excessive oil consumption due to poor piston ring design. These engines are prone to failure to do carbon buildup on the cylinders which leads to poor PCV performance to exacerbate the problem. Audi dealership has confirmed my cylinder 3 has a burnt valve and requires a new engine.

NHTSA complaint #11712628 — an unverified report by a vehicle owner.

Seattle, WA

EXTERIOR LIGHTING

Getting error message that the "Front Right Side Marker Light Defective". The light appears to be operational. Searched for this issue and Audi recalled some models but many users outside the current recall report this same issue. Please expand the vin numbers for the recall action for safety.

NHTSA complaint #11710168 — an unverified report by a vehicle owner.

Belmont, CA

POWER TRAIN

Catastrophic Engine failure while driving on highway with family. System gave error codes DTC P054A, DTC P0301, DTC P0017. Vehicle was not drivable. Always serviced with oil and filter change at recommended service intervals at authorized Audi dealer. Never showed any signs of malfunction or warning lamps prior to this incidence. Brought it to a mechanic specializing in European cars and diagnosis was the Engine has failed completely and needs new engine.

NHTSA complaint #11708802 — an unverified report by a vehicle owner.

Belmont, CA

UNKNOWN OR OTHER

Catastrophic Engine failure while driving on highway with family. System gave error codes DTC P054A, DTC P0301, DTC P0017. Vehicle was not drivable. Always serviced with oil and filter change at recommended service intervals at authorized Audi dealer. Never showed any signs of malfunction or warning lamps prior to this incidence. Brought it to a mechanic specializing in European cars and diagnosis was the Engine has failed completely and needs new engine.

NHTSA complaint #11708802 — an unverified report by a vehicle owner.