56 of the
1,405 complaints filed about the Audi Q7
are about the glass, mirrors and wipers —
4% of everything owners reported.
The worst model year for it is 2013.
56
Complaints
4%
Share of all complaints
0
Crashes
1
Fires
Windows, Mirrors & Wipers complaints by model year
The contact owns a 2021 Audi Q7. The contact stated that the rear-view mirrors on the driver's side failed to indicate when another vehicle, person, or object was nearby the vehicle. The passenger's side rear-view mirror's audible alarm occasionally erroneously alerted the driver that there was a vehicle, a person, or an object nearby the vehicle. The infotainment screen occasionally blacked out, and the following day, the screen activated but failed to finish uploading all the systems and functions. The back-over prevention camera alarm made abnormal sounds compared to the normal sound. The infotainment center intermittently failed to display the icon indicating that the key was in the ignition after the vehicle had been started. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact was unaware that the vehicle was included in NHTSA Campaign Number: 25V900000 (Back Over Prevention). The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.
NHTSA complaint #11717221 — an unverified report by a vehicle owner.
I am filing a formal complaint regarding serious safety-related defects in a newly purchased Audi vehicle. Immediately upon delivery, the car presented: • A faulty solenoid, a critical engine component, creating risks of engine misfires, sudden stalling, loss of acceleration, and transmission malfunctions while driving. Such failures pose imminent hazards during the cross-country travel that military families like mine regularly undertake. • Defective windshield wipers from the outset, jeopardizing visibility and safety during inclement weather. These defects demonstrate systemic quality control failures by Audi, undermining the safety expectations owed to U.S. consumers. Requested Action I urge NHTSA to: 1. Investigate Audi for potential violations of federal motor vehicle safety standards. 2. Evaluate whether a recall is warranted, as this appears not to be an isolated case. 3. Hold Audi accountable for delivering vehicles with concealed or unaddressed safety defects. As a U.S. military officer, I cannot risk the safety of my family in a vehicle plagued by such defects. American families deserve full confidence that new vehicles meet uncompromising safety standards.
NHTSA complaint #11684625 — an unverified report by a vehicle owner.
Right passenger windshield wiper arm, broke off and windshield during driving. It started to sprinkle and the automatic windshield wipers came on. The right passenger side wiper arm broke off and went flying over the vehicle. Fortunately the vehicle behind me was far away and was able to maneuver out of the way. I checked and the whole arm broke, not the wiper blade. The drivers side is fine. I read that this is a common issue and that many drivers have had the exact issue on the same side. This spans over several years. I saw from 2008 Q7 to 2016.
NHTSA complaint #11659445 — an unverified report by a vehicle owner.
HVAC flap motors (2 of them) failed for the second time impairing visibility during inclement weather. The first time was under warranty. This second time is costing me $1550 plus tax. When these flap motors fail, they remain closed and do not allow the heating or AC to blow into the vehicle which results in windows fogging up completely. It is impossible to drive without windows open which is not practical in the winter cold rainy season.
NHTSA complaint #11574127 — an unverified report by a vehicle owner.
1. Entire Passenger windshield wiper arm flew off of car during a rain storm on the highway. Needed replaced. This caused me to have obstructed vision. No warning lights or symptoms before it happened. 2. Passenger windshield wiper got stuck straight up, caught by driver wiper and pulled off. Needed replaced again. Obstructed vision, not able to use wipers until I was able to pull over and correct it.
NHTSA complaint #11570155 — an unverified report by a vehicle owner.
Driving on a Saturday evening when it started raining. Wipers automatically engaged, suddenly saw passenger side blade warp then snap off and fly off the to the side of the street causing the driver behind me to swerve almost causing an accident. I pulled over immediately, to retrieve the piece to try and determine what happened. Saw that it just snapped off and flew off without any notice.
NHTSA complaint #11539960 — an unverified report by a vehicle owner.
The contact owns a 2023 Audi Q7. The contact stated that while his wife was driving at an undisclosed speed, a rock hit the front windshield. The contact noticed a crack on the driver's side of the windshield. The vehicle was taken to the local dealer, where it was diagnosed that the windshield needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 271.
NHTSA complaint #11536219 — an unverified report by a vehicle owner.
Twice now, the front windshield defroster has malfunctioned. First time was late last winter and the car was undriveable due to almost no visibility out of the windshield (and it malfunctioned during my wife's daily commute). We had it repaired under warranty at the time. The same issue occurred again yesterday (2/27/2023) evening while commuting to my son's school. Due to inclement weather, visibility was extremely poor without the defroster and had to drive with the windows partly rolled down. As the vehicle is out of warranty now, the repair costs will be out of pocket. In a span of a year or less, this issue has occurred twice now.
NHTSA complaint #11509599 — an unverified report by a vehicle owner.
2 separate occasions now, the passenger-side windshield wipers have broken off. This is apparently a common incident with some Audi vehicles due to poor manufacturing/design. Audi has not implemented a recall. This is a safety concern as the wipers have broken off while I was driving and could hit another vehicle!
NHTSA complaint #11494284 — an unverified report by a vehicle owner.
[XXX] Mobile: [XXX] October 1, 2021 Audi Motor Sales USA, Inc. Re: Assurant Warranty Claim Number: [XXX] Dear Sir/Madam: I am writing to you in hopes of finding a swift and satisfactory resolution since my Audi dealership-issued extended warranty claim is not being honored despite repeated efforts to resolve the issue. Incident: On Saturday, September 25, I was driving on Route 42 when a pebble hit my front windshield and made a small crack underneath the rearview mirror. Action Taken: We immediately reached out to report the issue, but being a weekend, received no response. We did not use the car again, but by the time someone responded to us on 9/28 - 3 days later! - the crack had spidered out from its original size. Details: When the crack appeared, we immediately called Audi Fort Washington (where I purchased my car) and left a voicemail for the service advisor and then called Audi Cherry Hill (closest dealer) and left a similar voicemail. Then we started to text on the Audi website but the response seemed to be a bot that did not lead us to a human contact. Meanwhile, while we have NOT used the car since the incident happened, the crack has spidered out on its own beyond the size of the initial crack! We continued to try calling Audi on Sunday 9/26 and on Monday 9/27 and still received no response! On 9/28 we finally heard from [XXX]f, who contacted the warranty company and reported back to us on 9/30, that it was denied because of the size of the crack. I explained how if this crack happened on a Tuesday and was immediately taken into the dealership it would have been covered, and it is not our fault that it happened on a weekend and no one responded when we immediately reached out - to several sources - several times! I spoke with Assurant directly today on 9/30; they forwarded the information to process the claim. The replacement of the windshield and car rental should be covered under the warranty. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
NHTSA complaint #11435082 — an unverified report by a vehicle owner.
MY 2019 AUDI Q7 HAS NOW GONE THROUGH 4 WINSHIELDS IN 2 YEARS. I DRIVE AN EXPRESSWAY TO WORK AND HAVE NEVER HAD A CRACK ON ANY CAR BEFORE. I HAVE READ INTO THIS AND OTHER AUDI Q7 OWNERS ARE COMPLAINING OF THE SAME PROBLEM. THE WINDSHIELD IS NEARLY $2000 TO REPLACE. I HAVE APPEALED TO AUDI, THEY DENY A PROBLEM. PEOPLE CAN'T JUST KEEP PAYING FOR THESE BRITTLE WINDSCREENS ON CARS. EVERY TIME SOMETHING TOUCHES THE SCREEN, IT CRACKS OR CHIPS. I HAVE INCLUDED A PDF OF CLAIMS, EMAILS AND PHOTOS OF SOME OF THE OVER 20 CRACKS I HAVE HAD.
NHTSA complaint #11416022 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT STATED THAT THE PANORAMIC SUN ROOF SEAL WAS LEAKING, CAUSING WATER TO DRIP ONTO THE ELECTRICAL WIRING. THE VEHICLE WAS NOT TAKEN TO LOCAL DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.
NHTSA complaint #11403779 — an unverified report by a vehicle owner.
I WAS DRIVING IN THE RAIN WITH MY WIPERS ON, SET ON LOW WHEN THE PASSENGER SIDE WIPER EJECTED ITSELF AND THE WIPER ARM BROKE NEAR THE BASE. TO KEEP MY WINDSHIELD FROM BEING SCRATCHED I HAD TO TURN MY WIPERS OFF ALTOGETHER FORCING ME TO DRIVE IN THE UNSAFE CONDITION OF POOR VISIBILITY. THERE WERE NO SIGNS THAT THE ARM WAS ABOUT TO BREAK OR THE WIPER WAS ABOUT TO COME OFF, THEY DID SO VERY SUDDENLY.
NHTSA complaint #11375789 — an unverified report by a vehicle owner.
WHILE DRIVING IN MODERATE RAIN WITH THE WINDSHIELD WIPERS ON, THE PASSENGER SIDE WINDSHIELD WIPER FLEW OFF. I ORDERED A NEW PASSENGER SIDE WINDSHIELD WIPER AND IT WORKED FOR A MONTH. THEN THE PASSENGER SIDE WIPER FROZE DURING USE, CAUSING THE DRIVER SIDE WIPER TO HIT IT.
NHTSA complaint #11374785 — an unverified report by a vehicle owner.
THE PASSENGER SIDE WIPER BROKE IN HEAVY RAIN. I CALLED THE COMPANY AND THEY REFUSED TO FIX BECAUSE IT IS OUT OF WARRANTY EVEN THOUGH THIS IS A KNOWN AND COMMON PROBLEM.
NHTSA complaint #11323990 — an unverified report by a vehicle owner.
TURNED ON THE CAR AND WITHIN A FEW MINUTES SMOKE FILLED UP THE WHOLE CAR. THE SMOKE WAS COMING FROM THE REAR WIPER FROM THE INSIDE. SEEMS TO BE COMING FROM THE WIPER MOTOR BUT CAN'T TELL UNTIL I TAKE THE PLASTIC COVER OFF. STARTED SMOKING IMMEDIATELY EVERY TIME I TURNED THE CAR ON, TESTED IT A TOTAL OF 3 TIMES. STRANGE CARAMEL COLORED RESIDUE LEFT ON THE BACK WINDOW FROM THE INSIDE. SMELLS TERRIBLE. THE CAR WAS STATIONARY THE WHOLE TOME AND PARKED IN A NEIGHBORHOOD. SURPRISED A FIRE DIDN'T START BECAUSE OF THE AMOUNT OF SMOKE. SOME RESEARCH ON THIS SAYING SOME PEOPLE HAD AN ACTUAL FIRE INSIDE THE CAR.
NHTSA complaint #11318865 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 AUDI Q7. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, THE RADIO STOPPED FUNCTIONING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PREMIER AUTOMOTIVE (LOCATED AT 2516 FORT CAMPBELL BLVD, HOPKINSVILLE, KY 42240, (270) 886-6144) WHERE IT WAS DIAGNOSED THAT THE SUN ROOF DRAINED INTO THE AMPLIFIER AND THE SUN ROOF DRAIN NEEDED TO BE RESTRUCTURED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 135,000.
NHTSA complaint #11296746 — an unverified report by a vehicle owner.
DRIVING AT NIGHT ON THE HIGHWAY IN RAIN WITH WIPERS ON, THE PASSENGER SIDE WIPER ARM SNAPPED IN HALF CREATING A DANGEROUS SITUATION. REMAINING CALM, DROVE TO MY DESTINATION WHERE I SAW THE WIPER ARM SNAPPED OFF.
NHTSA complaint #11289828 — an unverified report by a vehicle owner.
ON TWO DIFFERENT OCCASIONS THE PASSENGER SIDE WINDSHIELD WIPER ARM HAS SNAPPED OFF DURING HEAVY RAINSTORMS WHILE DRIVING WITHIN NYC'S POSTED SPEED LIMIT ON THE GRAND CENTRAL PARKWAY OF 50 MPH. THE LACK OF VISIBILITY COMPROMISES MY SAFETY AND OTHERS WHILE OPERATING THE VEHICLE.
NHTSA complaint #11280527 — an unverified report by a vehicle owner.