25 of the
4,169 complaints filed about the Cadillac SRX
are about the equipment —
1% of everything owners reported.
The worst model year for it is 2004.
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the infotainment screen was inoperable. The vehicle was taken to an independent mechanic, who diagnosed that the front catalytic converter needed to be replaced. The independent mechanic replaced the front catalytic converter. The vehicle was then taken to the dealer, where the infotainment screen was replaced. The contact stated that the independent mechanic had previously replaced the rear catalytic converter. The manufacturer was not made aware of the failure. The failure mileage was 49,089.
NHTSA complaint #11527900 — an unverified report by a vehicle owner.
The contact owns a 2014 Cadillac SRX. The contact stated the center information screen was cracked. The contact was unable to see the system status. There were no warning lights illuminated. Additionally, the contact stated that the failure had gotten worse. The vehicle was taken to the local dealer where it was diagnosed that the screen needed to be replaced. The vehicle was not repaired. The contact mentioned TSB: PIC6055C (Electrical: Radio/Tape Deck/CD). The manufacturer was notified however, no further assistance was provided. The approximate failure mileage was 70,000. THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THE EXPENSE OF THE MANUFACTURER.
NHTSA complaint #11454461 — an unverified report by a vehicle owner.
MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDAY FROM SCHOOL. WHAT IF THERE IS AN EMERGENCY AND I CAN'T PICK UP MY CELL, SINCE THE CUE NO LONGER WITH SYNC TO MY BLUETOOTH ON MY CELL. THE CUE SCREEN IS LOCKED IN ONE LOCATION AND I FEEL IT IS UNSAFE FOR THE DRIVER TO NO LONGER HAVE THE GPS, BLUETOOTH AND OTHER FEATURES WE PAID FOR. ATTACHED, PLEASE FIND THE ARTICLE ON THE CLASS ACTION LAWSUIT FILED OVER CRACKED CADILLAC CUE SCREENS. I PRAY I DON'T HAVE TO WAIT YEARS LIKE THE HEADLIGHTS LAWSUITS WITH GENERAL MOTORS. THANK YOU FOR YOUR TIME AND ASSISTANCE, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11297927 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE OPERATING THE VEHICLE, THE BACKUP CAMERA AND NAVIGATION SYSTEM FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (CADILLAC OF KNOXVILLE, 10005 PARKSIDE DR, KNOXVILLE, TN) AND THE QUE PANEL WAS REPROGRAMMED, BUT THE FAILURES CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
NHTSA complaint #11142106 — an unverified report by a vehicle owner.
MY CAR WAS WRECKED AT THE DEALERSHIP IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE DEALERSHIP IS GOLD COAST CADILLAC. THEY SENT IT TO FREEHOLD COLLISION AND IT WAS NOT REPAIRED CORRECTLY. IT COST $11,622.15 AND THE DOOR ON THE PASSENGER SIDE WAS NOT PUT ON STRAIGHT. THE CAR WAS NOT SAFELY REPAIRED AND MY NAME WAS FORGED ON THE DOCUMENTS BY GOLD COAST CADILLAC.
NHTSA complaint #10928486 — an unverified report by a vehicle owner.
WHILE STANDING AT THE REAR OF AUTO WITH POWER LIFT HATCH OPEN.. I WAS MOVING SOME OBJECTS AROUND AND NOTICED THAT THE HATCH WAS CLOSING , BEING STARTLED A WAS GETTING PINCHED INTO THE OPENING BY THE HATCH DOOR.. I PUSHED REAL HARD WITH MY BACK AND DID ESCAPE SERIOUS HARM, NOW I'M WATCHFUL WHEN IN THE BACK AND HATCH IS OPEN AND I'M UNDER THE DOOR.. IT DOES START COMING DOWN SLOWLY AFTER BEING OPEN FOR A COUPLE OF MINUTES.. VERY DANGEROUS.. PLEASE ADVISE.
NHTSA complaint #10758486 — an unverified report by a vehicle owner.
ONGOING ISSUES WITH THE VEHICLE TRANSMISSION AND SPEEDOMETER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS RETURNED TO LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC) REFERENCE INVOICE # [XXX] MORE THAT FIVE (5) TIMES FOR THE SAME ISSUES. ISSUES RANGE FROM: DUE TO INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READ THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APPROXIMATELY 70 MILES AND HOUR. SPEEDOMETER GAGE DOES NOT RESET AND VEHICLE ACCELERATES CAUSING THE TRANSMISSION TO LAG IN IT'S ACCELERATION RESPONSE TIME. TO BACK UP GALLERY CAMERA ERROR WANING CODES ON JUNE 18TH I CONTACTED GENERAL MOTORS REGARDING MY VEHICLE PROBLEM AND ISSUES WITH GETTING ASSISTANCE FROM LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). I HAVE BEEN WORKING WITH [XXX] A SUPERVISOR AT GENERAL MOTORS, CASE # [XXX] WHO CAN BE REACHED AT 18667905700 EXT # [XXX], [XXX] CONTACTED LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). ABOUT GETTING HELP THROUGH MY CURRENT WARRANTY TO FIX THE ISSUES WITH THE CAR, HE WAS INFORMED BY [XXX], THAT THEY WILL NOT BE ABLE TO PROVIDE ME A LOANER CAR PER THE DMA. AND SERVICE MANAGER ADVICE, WITH THE KNOWLEDGE THAT THERE IS CLUSTERS ARE ON RESTRICTION SO WE CAN NOT GET ONE ISSUE WITH THE VEHICLE AND THAT THEY "ARE ON RESTRICTION SO WE CAN NOT GET ONE" ([XXX] , LEGACY AUTOMOTIVE WARRANTY ADMINISTRATOR) SEE EMAIL ABOVE. CURRENT SITUATION: ON JULY 8TH, I CONTACTED GNERAL MOTORS ABOUT THE RECALL ON VIN: [XXX] AND TO VERIFY THAT THE CLUSTER DISPLAY WAS ORDERED AND THAT THE KNOWN ISSUES WAS FIXED. THE FINDINGS ARE AS FOLLOWS: THERE HAS BEEN MORE THAN 10 RECALLS ON THIS VEHICLE. STILL NO RESOLUTION TO THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10732746 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE NAVIGATION SYSTEM FAILED TO WORK AND INDICATED THAT THE ROUTE CALCULATED WAS INCORRECT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER IN CANADA WHO UPDATED THE SOFTWARE AND INSTALLED A NEW ANTENNA; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER IN THE UNITED STATES WHO PROVIDED A SOFTWARE UPDATE AND THE ECM CONTROLS WERE REPLACED, BUT THE REPAIRS DID NOT REMEDY THE FAILURE. THE CONTACT RECEIVED A CUSTOMER SATISFACTION NOTICE FROM THE MANUFACTURER, WHICH WAS UNABLE TO BE HONORED SINCE THE VEHICLE HAD A SALVAGED TITLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
NHTSA complaint #10705456 — an unverified report by a vehicle owner.
THE DASHBOARD PANEL WHICH DISPLAYS THE BACKUP CAMERA IS VERY ERRATIC. AS I PUT THE CAR IN REVERSE IT MAY OR MAY NOT RISE TO DISPLAY WHAT IS BEHIND. IF IT DOES RISE IT MAY GO UP AND DOWN SEVERAL TIMES WHILE BACKING UP THUS RENDERING THIS SAFETY FEATURE (THE BACKUP CAMERA) TOTALLY USELESS IF NOT DANGEROUS.
NHTSA complaint #10650662 — an unverified report by a vehicle owner.
MY RADIO DOESN'T ALWAYS WORK. IT SEEMS THAT I CAN HEAR THE SIRIUS RADIO STATIONS BUT THE I CANNOT HEAR THE FM STATIONS. THE FIRST TIME THIS HAPPENED WAS THE WEEK I PURCHASED THE CAR AND I THOUGHT IS WAS "OPERATOR" ERROR SINCE THE SYSTEM WAS VERY DIFFERENT THAN MY PREVIOUS CAR. I INITIALLY THOUGHT I MAY HAVE INADVERTENTLY HIT MUTE. OVERTIME I REALIZED MUTE WAS NOT ON, AND THAT I COULD HEAR THE SIRIUS RADIO STATIONS. WILL BE TAKING IT TO THE DEALERSHIP NEXT WEEK.
NHTSA complaint #10575499 — an unverified report by a vehicle owner.
PURCHASED VEHICLE WITH NAVIGATION OPTION. UPON FIRST USE, VOICE DIRECTIONS WERE TERRIBLY WRONG. DEALER ORDERED NEW NAVIGATION DISK FROM CADILLAC - BUT PROBLEM REMAINED. ISSUE HAS NOT BEEN RESOLVED AFTER THREE MONTHS. CADILLAC REGIONAL MANAGER SAID PROBLEM WILL NOT BE FIXED UNTIL 2014 MODEL YEAR. HIGH POTENTIAL EXISTS FOR FATAL ACCIDENT IF DRIVER IS DIRECTED TO MAKE A WRONG TURN INTO ONE-WAY STREET. HANDHELD GPS UNITS ARE VERY ACCURATE; GM ENGINEERS MUST BE DIRECTED TO MAKE A FIX ASAP. DEALER TESTED OTHER 2012 CADILLAC SRX'S AND SAME PROBLEM OCCURS. THIS IS A POTENTIAL DISASTER IN THE MAKING.
NHTSA complaint #10459164 — an unverified report by a vehicle owner.
THE CAR STATES "REMOTE NOT DETECTED" EVEN THOUGH THE REMOTE IS IN THE VEHICLE. THIS HAS OCCURRED FOUR TIMES SINCE I BOUGHT THE CAR IN APRIL 2010! ONCE, THE VEHICLE LOST COMPLETE POWER WHEN THIS OCCURRED ON THE THIRD TIME! WHAT WOULD HAVE HAPPENED IF THIS OCCURRED WHILE I WAS DRIVING????
NHTSA complaint #10366594 — an unverified report by a vehicle owner.
IF YOU HAVE THE REMOTE IN YOUR POCKET OR PURSE AND YOU BUMP IT WHILE GETTING INTO THE CAR YOU CAN OPEN THE REAR DOOR WITHOUT REALIZING IT. THE REAR DOOR OPENED TWICE WHILE I WAS GETTING IN AND I DIDN'T REALIZE IT HAD OPENED TILL I REACHED MY DESTINATION THE FIRST TIME AND THE SECOND TIME I DIDN'T REALIZE IT TILL I WAS DRIVING DOWN THE ROAD. I AM HARD OF HEARING SO I DIDN'T HEAR THAT IT WAS OPEN AND THERE WAS NO ALARM OR INDICATOR LIGHT SAYING THE DOOR WAS OPEN.
NHTSA complaint #10360962 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LUGGAGE RACK RUBBER CHROME STRIP ON THE TOP OF THE VEHICLE BECAME LOOSE AND FELL OFF. THE CHROME TRIP MOLDING FELL OFF THE DRIVERS SIDE AND LEFT PASSENGER SIDE WINDOWS. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD REPAIR THE VEHICLE WITH THE SAME OEM PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
NHTSA complaint #10360137 — an unverified report by a vehicle owner.
1. NO BRAKING WHEN START CADILLAC SRX 2008 AFTER SITTING FOR MORE THAN 3 HOURS. JUNE 2009 2. TOOK TO DEALER-THEY REPLACED PADS AND TOLD ME IT WAS REPAIRED. JUNE 2009 3. NEXT DAY, NO BRAKES AGAIN, RETURNED TO DEALER AND THEY INFORMED THAT A BRAKE PUMP NEEDED TO BE PUT ON THE VEHICLE DUE TO MANUFACTURING FLAW. HAD THEM ORDER PART, BUT DID NOT COME IN PRIOR TO RETURNING TO HOME TOWN. REFUSED TO FORWARD PART TO MY DEALER.JUNE 2009 4. TOOK CAR TO MY DEALER AND WAS TOLD NO SUCH PART EXISTED. JULY 2009 5. TOOK CAR BACK 3 TIMES TO MY DEALER AND WAS FINALLY TOLD THERE WAS A PART TO ORDER TO FIX THE PROBLEM. SEPT 2009 6. GM OFFERED EXTENDED WARRANTY FOR BRAKE SYSTEM AND COMPONENTS. ACCEPTED BECAUSE THOUGHT PROBLEM TAKEN CARE OF. OCTOBER 2009 7. JUNE 2010 PROBLEM RECURRED. 8. JULY 2010 WAS TOLD PROBLEM WAS TAKEN CARE OF. WENT TO PICK UP CAR. TEST DROVE WITH TECHNICIAN AND BRAKES STILL DID NOT WORK PROPERLY EVEN WITH NEW PUMP AND OTHER PARTS THEY HAD INSTALLED. HAVE BEEN WITHOUT CAR OVER A MONTH AND STILL NOT WORKING. THE PROBLEM IS INTERMITTENT AND ONLY OCCURS ON INITIAL START AFTER SITTING FOR SEVERAL HOURS. SO FAR HAVE RUN OVER CURB AT OFFICE NEARLY HITTING AN ONCOMING CAR, ALMOST RAN OVER MY GRANDSON WHEN PULLING OUT OF GARAGE AND ALMOST HIT A CAR IN PARKING LOT DUE TO NON STOPPING OF VEHICLE. THE BRAKES ARE UNRELIABLE. THERE SHOULD BE A RECALL ON THE VEHICLE. GM DOES NOT SEEM TO BE ABLE TO REPAIR THE PROBLEM AFTER OVER A YEAR.
NHTSA complaint #10342318 — an unverified report by a vehicle owner.