Owners have filed 324 complaints
about the 2004 Cadillac SRX with NHTSA between 2003 and 2026.
The largest single group is the stability & traction control.
Across this model's run it ranks 5 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 51
Against the median year of the Cadillac SRX. 50 means typical for this
model; 100 means roughly double.
Severity — 94
18.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 46
27% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Sun/Moon Roof Assembly
1127.5%
Body
615.0%
Pressure Monitoring AND Regulating Systems
410.0%
Manifold/Header/Muffler/Tail Pipe
410.0%
Exhaust System
410.0%
Engine
410.0%
Automatic Transmission
410.0%
Transfer Case (4-WHEEL Drive)
37.5%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
186.9%
1,000 – 9,999 miles
166.1%
10,000 – 24,999 miles
218.0%
25,000 – 49,999 miles
3914.9%
50,000 – 74,999 miles
4818.4%
75,000 – 99,999 miles
4416.9%
100,000 – 149,999 miles
5019.2%
150,000+ miles
259.6%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2004 Cadillac SRX 4-DR. w/SAB
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—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2003peak 10Feb 2026
NHTSA investigations into the 2004 Cadillac SRX
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA06001Opened 20 Jan 2006Closed 1 Dec 2006VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF GLASS FAILURE
ODI'S INVESTIGATION OF THE CADILLAC SRX GLASS ROOF DID NOT IDENTIFY ANY DEFECTIVE MANUFACTURING PROCESS, DESIGN, OR QUALITY CONTROL ISSUE WITH THE SRX GLASS ROOF SYSTEM.GM BELIEVES THAT THE MOST LIKELY CAUSE OF BREAKAGE IS STONE OR SHARP OBJECT IMPACT AGAINST THE GLASS.THE INVESTIGATION INCLUDED A PEER MULTI-VEHICLE ANALYSIS.THAT ANALYSIS FOUND THAT OTHER VEHICLES WITH LARGE GLASS ROOF SYSTEMS EXPERIENCE RANDOM STONE/OBJECT IMPACTS AND BROKEN GLASS PANELS.THE INCIDENT RATE FOR THE SUBJECT VEHICLES DID NOT STAND OUT IN THIS ANALYSIS.THE SRX ULTRAVIEW POWER GLASS ROOF CONSISTS OF UP TO THREE TEM...
PE05052Opened 22 Sep 2005Closed 20 Jan 2006VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN ROOF GLASS FAILURE
OF THE 17 COMPLAINTS, THERE WERE 9 INJURY INCIDENTS RESULTING IN 19 INDIVIDUALS BEING INJURED.THE INJURIES CONSIST OF CUTS AND SCRAPES TO OCCUPANT'S FACE, ARM, HAND OR LEG.SOME INJURIES WERE THE DIRECT RESULT OF THE FALLING GLASS FRAGMENTS WHILE OTHER INJURIES OCCURRED WHEN OCCUPANTS WERE EXITING THE VEHICLE OR WHILE HANDLING THE GLASS FRAGMENTS.IN ADDITION, THERE WERE FIVE WARRANTY CLAIMS RELATED TO THE ISSUE FOR A TOTAL OF 22 REPORTS.GM HAS NOT IDENTIFIED ANY MANUFACTURING PROCESS OR QUALITY CONTROL ISSUE WITH THE MOVABLE SUN ROOF/MOON ROOF GLASS PANEL.THEY BELIEVE THE MOST LIKELY CAUSE OF T...
Recalls on the 2004 Cadillac SRX
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
14V394000
ELECTRICAL SYSTEM:IGNITION
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
08V527000
POWER TRAIN:AUTOMATIC TRANSMISSION
GM IS RECALLING 17,301 MY 2004 CADILLAC SRX VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE TRANSMISSION SHIFT LEVER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION "ON" AND WITHOUT THE OPERATOR DEPRESSING THE BRAKE PEDAL OR, IN SOME CASES, THE SHIFTER CAN BE MOVED FROM THE "PARK" POSITION WITH THE IGNITION TURNED OFF.
Risk: IF THE VEHICLE IS PARKED OR PARKED ON A SLOPE, THIS CONDITION COULD ALLOW THE VEHICLE TO ROLL INCREASING THE RISK OF A CRASH.
05V046000
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 124, 'ACCELERATOR CONTROL SYSTEMS.' IF ONE OF THE TWO ACCELERATOR PEDAL RETURN SPRINGS FAILS AND THE TEMPERATURE IS -22 DEGREES F TO -40 DEGREES F, THE ENGINE MAY NOT RETURN TO IDLE WITHIN THREE SECONDS, AS REQUIRED.
Risk: IF THIS WERE TO OCCUR, GREATER BRAKE PEDAL FORCE AND A LONGER DISTANCE MAY BE REQUIRED TO STOP THE VEHICLE.
05V024000
AIR BAGS
ON CERTAIN PASSENGER VEHICLES, AN INTERACTION BETWEEN THE SENSING AND DIAGNOSTIC MODULE AND VEHICLE'S ELECTRICAL SYSTEM MAY CAUSE THE DRIVER'S FRONTAL AIR BAG AND/OR ROOF-MOUNTED SIDE IMPACT AIR BAG TO DEPLOY WHEN THE IGNITION KEY IS TURNED TO THE "ON" POSITION.
Risk: A PERSON POSITIONED FOR DRIVING MAY RECEIVE MINOR INJURIES, SUCH AS ABRASIONS, FROM CONTACT WITH A DEPLOYING AIR BAG.
04V273000
STEERING:LINKAGES
ON CERTAIN PASSENGER VEHICLES INVOLVED IN THIS CAMPAIGN, THE LOWER CONTROL ARM BALL STUD NUT/WASHER ASSEMBLIES WITH WASHERS WERE MADE OF THE WRONG MATERIAL. THE WASHERS MAY FRACTURE AND BECOME LOOSE OR FALL AWAY FROM THE VEHICLE, REDUCING CLAMP LOAD. SEPARATION OF THE CONTROL ARM BALL STUD AND STEERING KNUCKLE, DUE TO DISENGAGEMENT OF THE TAPERED ATTACHMENT AND RETAINING NUT, IS POSSIBLE.
Risk: IF THE CONTROL ARM SEPARATES FROM THE KNUCKLE, THE AFFECTED CORNER OF THE VEHICLE WILL DROP AND THE CONTROL ARM WOULD BE FORCED DOWNWARD, CONTACTING THE WHEEL. THE AFFECTED WHEEL COULD TILT OUTWARD AND CREATE A DRAGGING ACTION THAT WOULD TEND TO SLOW THE VEHICLE AND CREATE A TENDENCY FOR THE VEHICLE TO TURN IN THE DIRECTION OF THE AFFECTED WHEEL. IN EXTREME SITUATIONS, THE AFFECTED WHEEL ASSEMBLY COULD SEPARATE FROM THE VEHICLE. SEPARATION OF THE WHEEL ASSEMBLY WOULD ALSO SEVER THAT WHEEL;S HYDRAULIC BRAKE HOSE AND RESULT IN DIMINISHED BRAKING PERFORMANCE OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
04V151000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH ALL WHEEL DRIVE, THE ANTILOCK BRAKE SYSTEM (ABS) MAY IMPROPERLY TEMPORARILY ISOLATE THE DRIVER FROM THE FOUNDATION BRAKE SYSTEM FOR A MAXIMUM OF 1.25 SECONDS.
Risk: THIS CAN CAUSE IN AN INCREASE IN BRAKING DISTANCE, WHICH COULD RESULT IN A CRASH.
03V346000
SEATS
CERTAIN PASSENGER AND SPORT UTILITY VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 207, "SEATING SYSTEMS." ONE OR BOTH FRONT ANCHOR TABS FOR THE FRONT BUCKET SEATS ARE NOT ENGAGED IN THE FLOOR PAN REINFORCEMENT SLOTS. A SEAT WITH ONLY ONE TAB ENGAGED OR NEITHER ENGAGED WOULD NOT MEET THE STATIC REARWARD LOADING TEST REQUIREMENTS OF THE STANDARD.
Risk: IN SOME CRASH CONDITIONS, THE SEAT COULD PIVOT REARWARD AND ITS OCCUPANT OR A REAR SEAT OCCUPANT COULD BE INJURED MORE SEVERELY.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201427330,927 units in Canada
Electrical
On certain vehicles, there is a risk that some drivers may bump the ignition key with their knee and unintentionally move the key from out of the "run" position. If this were to occur, engine power, power braking and power steering would be affected, which would unexpectedly increase steering and brake pedal effort, potentially increasing stopping distances and the risk of a crash causing injury and/or damage to property. The timing of the key movement out of the "run" position, relative to the activation of the sensing algorithm of the crash event, may also result in the airbags not deploying in a subsequent collision, increasing the risk of injury. Correction: Dealers are to remove the key blade from the original flip key/transmitter assemblies provided with the vehicle, and provide two new keys and two key rings for every original key. Important note: Until the correction is performed, drivers should adjust their seat and steering column to allow clearance between their knee and the ignition key.
Recall 2008373693 units in Canada
Other
On certain vehicles equipped with an automatic transmission, the transmission shift lever can be moved from the PARK position with the ignition ON and without the operator depressing the brake pedal or in some cases with the ignition turned to OFF. This situation has the potential for the vehicle to roll/move if the shifter is hit accidentally which could result in a crash causing property damages or personal injuries. Correction: Dealers will replace the pawl stopper and a bushing within the shifter assembly.
Recall 20050341,611 units in Canada
Other
Certain vehicles do not comply with the requirements of CMVSS 124 - Accelerator Control Systems. The Electronic Throttle Control (ETC) accelerator pedal assembly may not return the engine to idle in three seconds or less at low ambient temperatures if either of the two throttle return springs is broken. Correction: Dealers will replace the ETC pedal assembly.
Recall 20050153,290 units in Canada
Airbag
On certain CTS, CTS-V and SRX vehicles, an interaction between the Sensing and Diagnostic Module (SDM) and the vehicle electrical system may cause the driver's frontal airbag and/or roof rail airbag to deploy when the ignition key is turned to the "ON" position. A person positioned for driving may receive minor injuries, such as abrasions, from contact with the airbag. Correction: Dealers will replace the SDM.
Recall 20042061,411 units in Canada
Suspension
Certain vehicles were produced with lower control arm ball stud nut/washer assemblies with washers made of the wrong steel material. The washers may fracture and become loose or fall away from the vehicle, reducing clamp load. Separation of the control arm ball stud and steering knuckle, due to disengagement of the tapered attachment and retaining nut, is possible and may occur without prior indication to the vehicle operator. If the control arm separates from the knuckle, the affected corner of the vehicle will drop and the control arm would be forced downward, contacting the wheel. The affected wheel could tilt outward and create a dragging action that would tend to slow the vehicle and create a tendency for the vehicle to turn in the direction of the affected wheel. In extreme situations, the affected wheel assembly could separate from the vehicle. Separation of the wheel assembly would also sever that wheel's hydraulic brake hose and result in diminished braking performance of the vehicle, which could result in a crash. Correction: Dealers will install a new nut and washer, and if required, replace the ball stud and/or steering knuckle.
Recall 2004118542 units in Canada
Brakes
On certain vehicles equipped with All-Wheel Drive, the Antilock Brake System (ABS) may temporarily isolate the driver from the foundation brake system for a maximum of 1.25 seconds. This could cause an increase in braking distance, which could result in a crash. Correction: Dealer will reprogram the ABS Electronic Control Unit.
Recall 2003228201 units in Canada
Seats And Restraints
On certain vehicles, one or both front anchor tabs for the front seats may not be engaged in the floor pan reinforcement slots. In a vehicle crash, the seat(s) could pivot rearward, resulting in possible increased injury to its occupant or a rear seat occupant. Correction: Dealer will ensure that both front anchor tabs are fully seated in the floor pan reinforcement slots.
Reports where the owner recorded a crash, a fire, an injury or a death.
Morristown, TNCrash
VEHICLE SPEED CONTROL
While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.
NHTSA complaint #11452348 — an unverified report by a vehicle owner.
Morristown, TNCrash
SERVICE BRAKES
While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.
NHTSA complaint #11452348 — an unverified report by a vehicle owner.
Dothan, AL1 injured
UNKNOWN OR OTHER
While driving down the road the sunroof detached causing me to have to grab it to stop from flying off while going 75mph down the highway. And then hold it on while I operated the vehicle to a safer place to duck tape it back down. This caused the sunroof to obviously not operate properly any longer as well obviously...
NHTSA complaint #11445693 — an unverified report by a vehicle owner.
at 120,000 milesNorfolk, VACrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT A TIRE BLEW OUT CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND ONE INJURY WAS REPORTED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #10638570 — an unverified report by a vehicle owner.
at 120,000 milesNorfolk, VACrash1 injured
TIRES
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT A TIRE BLEW OUT CAUSING THE VEHICLE TO SPIN OUT OF CONTROL AND CRASH. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND ONE INJURY WAS REPORTED THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #10638570 — an unverified report by a vehicle owner.
at 99,000 milesCoraopolis, PACrash
SUSPENSION:REAR
FRAME FAILURE. REAR SUB FRAME WAS NOT WELDED ON PROPERLY RESULTING IN THE CAR LOSING ALL DIRECTIONAL CONTROL AND GOING OFF THE ROAD. COULD HAVE BEEN BAD IF SPEED WAS NOT SO LOW. CADILLAC HAS NOT BEEN ABLE TO FIX CAR DUE TO NOT HAVING PART FOR LAST 7 MONTHS. IT IS A RECALL ON THE 05 BUT NOT THE 04. GM REFUSES TO DO ANYTHING OTHER THAN TELL ME THEY WILL LET ME KNOW WHEN THEY HAVE NEWS. THEY HAVE EVEN REQUESTED TO STORE THE VEHICLE AT MY RESIDENCE RATHER THAN THE DEALERSHIP AS IT HAS BEEN THERE SO LONG. I AM SO TIRED OF THIS 7 MONTH HEADACHE. PLEASE LOOK INTO EXPANDING THE RECALL ON THE 05 TO INCLUDE THE 04. IT IS THE IDENTICAL ISSUE AND IT CAN BE EXTREMELY DANGEROUS. IT IS JUST DISCUSSING HOW THEY CAN FORGET TO ACTUALLY WIELD PART OF THE FRAME. THERE IS NO EXCUSE FOR THAT! ESPECIALLY WHEN THEY REFUSE TO ACTUALLY MAKE IT RIGHT. THEY WILL NOT EVEN GET ME A RENTAL CAR. I HAD TO GET A NEW CAR BECAUSE THE SRX IS NOT EVEN ABLE TO BE SOLD. I'M JUST OUT OF 15K?. PLEASE LOOK INTO THIS. I HAVE AMPLE PHOTOS AND DOCUMENTATION AND RECORDED PHONE CALLS FROM GM. I TRULY DON'T WANT TO SEE SOMEONE GET KILLED AS CAN EASILY HAPPEN. THIS IS JUST HORRIBLE NEGLIGENCE ON GM'S BEHALF. I ALSO THOUGHT THEY HAD TO CONTINUE MAKING PARTS FOR 10 YEARS BY LAW? THEY JUST RECENTLY STOPPED MAKING THIS STYLE. THEY STILL HAVE 8 YEARS LEFT BY LAW TO MAKE THE PARTS.
NHTSA complaint #10377025 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Newport Beach, CA
ENGINE
The contact owns a 2004 Cadillac SRX. The contact stated that while driving approximately 65 MPH, the vehicle stalled, and the power steering and power brakes were inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall related to the failure; however, the VIN was not under recall. The vehicle was taken back to the residence, and a dealer was contacted. The contact was informed that the electronic stability control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11718946 — an unverified report by a vehicle owner.
Newport Beach, CA
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2004 Cadillac SRX. The contact stated that while driving approximately 65 MPH, the vehicle stalled, and the power steering and power brakes were inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall related to the failure; however, the VIN was not under recall. The vehicle was taken back to the residence, and a dealer was contacted. The contact was informed that the electronic stability control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11718946 — an unverified report by a vehicle owner.
Prescott, AZ
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sun roof exploded in my driveway.
NHTSA complaint #11582340 — an unverified report by a vehicle owner.
Waukesha, WI
ENGINE
2004 Cadillac SRX had emissions recall work completed in 2008. Since that time GM and Cadillac have had numerous recalls in subsequent model years with the same issue. Emissions problems have reoccurred. The problem is actually not being fixed if it keeps reoccurring. This affects the air we breathe. Vehicle has been inspected.
NHTSA complaint #11533225 — an unverified report by a vehicle owner.
at 156,000 milesMarietta, GA
ENGINE
The contact owns a 2004 Cadillac SRX. The contact stated that while operating the vehicle the check engine warning light would remain illuminated. The vehicle was taken to an independent mechanic who diagnosed that the fuel system was faulty, a yaw sensor was faulty, and a battery sensor was faulty. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 156,000.
NHTSA complaint #11461136 — an unverified report by a vehicle owner.
Morristown, TNCrash
VEHICLE SPEED CONTROL
While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.
NHTSA complaint #11452348 — an unverified report by a vehicle owner.
Morristown, TNCrash
SERVICE BRAKES
While sitting at a friend's house on a hill my brakes went completely out once I hit them they went to the floor and we eended up hitting a tree stump that saved us from going off a steep cliff to possibly hurting each and everyone of us in the car.
NHTSA complaint #11452348 — an unverified report by a vehicle owner.
Dothan, AL1 injured
UNKNOWN OR OTHER
While driving down the road the sunroof detached causing me to have to grab it to stop from flying off while going 75mph down the highway. And then hold it on while I operated the vehicle to a safer place to duck tape it back down. This caused the sunroof to obviously not operate properly any longer as well obviously...
NHTSA complaint #11445693 — an unverified report by a vehicle owner.
Modesto, CA
ELECTRICAL SYSTEM
Ran out of gas after putting gas in the car tried to start it and the ignition got stuck and continued to try to start on its own I had to pull the back to the off position I tried to start it again and it would not start and the lights on the dash And the radio control center did not come on. And car will not even try to start before this the car had been cutting off while driving down the road for no reason and it kept showing a check stability control warning and low tire pressure even though tires were not low at all
NHTSA complaint #11423790 — an unverified report by a vehicle owner.
Modesto, CA
FUEL/PROPULSION SYSTEM
Ran out of gas after putting gas in the car tried to start it and the ignition got stuck and continued to try to start on its own I had to pull the back to the off position I tried to start it again and it would not start and the lights on the dash And the radio control center did not come on. And car will not even try to start before this the car had been cutting off while driving down the road for no reason and it kept showing a check stability control warning and low tire pressure even though tires were not low at all
NHTSA complaint #11423790 — an unverified report by a vehicle owner.
at 200,000 milesSilver Spring, MD
STEERING
THIS VEHICLE NEEDS A RECALL IMMEDIATELY AS THE ISSUE CAN RESULT IN AN ACCIDENT OR DEATH TO THE DRIVER/ PASSENGERS/ OTHER DRIVERS ON THE ROAD. WHILE DRIVING THIS VEHICLE AT ANY SPEED ON BOTH THE HIGHWAY AND CITY STREETS, IT ABRUPTLY SHIFTS INTO ANOTHER LANE WHILE DRIVING STRAIGHT AND DOES NOT ALLOW YOU TO PRESS ON THE BRAKES OR MOVE THE STEERING WHEEL FOR A FEW SECONDS TO GAIN CONTROL OF THE VEHICLE. A "SERVICE STABILITY SYSTEM" WARNING POPS UP ON THE SCREEN DIRECTLY AFTERWARDS AND A LOUD WARNING SOUND CONSTANTLY RINGS THROUGH THE CAR UNTIL YOU STOP THE VEHICLE AND TURN IT OFF FOR A FEW MINUTES. DRIVING THE CAR AGAIN REPEATS THE SAME PROBLEM. RESEARCH OF THE ISSUE SHOWS THAT MANY OWNERS OF THIS VEHICLE HAVE THE SAME ISSUE AND UPON INSPECTION AT THE MECHANIC, MOST ARE NOT GIVEN A SOLUTION. SOME BLOGS SAY REPLACING THE "STEERING WHEEL SENSOR" HAS SOLVED THEIR PROBLEM HOWEVER I HAVE REPLACED THE SENSOR ALONG WITH THE ENTIRE STEERING POWER STEERING RACK, BRAKES, TIRES, AND SEVERAL OTHER PARTS AND IN A YEAR I AM STILL HAVING THE SAME PROBLEM EVERY SINGLE TIME I DRIVE. THIS IS DANGEROUS AND THE COMPANY NEEDS TO RECALL AND INVESTIGATE THE ISSUE BEFORE SOMEONE IS SERIOUSLY HURT.
NHTSA complaint #11406868 — an unverified report by a vehicle owner.
at 179,000 milesCincinnati, OH
UNKNOWN OR OTHER
THIS CAR HAS A PANORAMIC SUN ROOF. THE ENTIRE ROOF OF THE CAR IS GLASS. AS I WAS DRIVING ON THE HIGHWAY THE ENTIRE SUNROOF (THE GLASS PANELS, THE TRACKS, THE SUNROOF MOTORS, THE RACK) COMPLETELY FLEW OFF AND THE ENTIRE ASSEMBLY ALMOST HIT ANOTHER CAR BEHIND IT. . I GUESS THE WIND GOT UNDER IT AND RIPPED THE SUNROOF FROM THE CAR. THE SUNROOF WAS CLOSED. UPON FURTHER INSPECTION I COME TO FIND OUT THAT THE PANORAMIC ROOF IS INSTALLED AND SECURED WITH ONLY GLUE. THERE ARE NO BOLTS THAT SECURE THE ROOF TO THE CAR. THE GLUE MUST'VE BEEN GETTING OLD AND ALLOWED THE WIND TO TEAR THE REST OF IT APART.
NHTSA complaint #11386147 — an unverified report by a vehicle owner.
at 72,500 milesFort Smith, AR
POWER TRAIN
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUNROOF SHADE WAS SHUT WHEN I BOUGHT IT AND IN TRAFFIC IT SPRUNG OPEN FAST AND LOUD AND IT WAS A SCARY SITE WHEN YOU HAVE CHILDREN IN THE BACKSEAT AND YOUR IN HEAVY TRAFFIC. THIS VEHICLE NEEDS SEVERAL RECALLS ISSUED AND FIXED, SO MANY HAVE REPORTED THE SAME ISSUES OVER AND OVER, SOME LIFE THREATENING AND NO ONE HAS DONE ANYTHING TO HELP THESE PEOPLE, IF LIKE ME LOW INCOME THEY DONT WANT TO GO THRU BUYING ANOTHER CAR THEY WANT THEIR CADILLAC SRX FIXED SO THEY CAN ACTUALLY GET USE OF WHAT THEY PAID FOR. THE CAR LOT TOLD ME TO USE UNLEADED GASOLINE BUT THE BOOK SAYS TO USE PREMIUM, CAN GM CLEAR THIS UP PLEASE!!
NHTSA complaint #11359892 — an unverified report by a vehicle owner.
at 72,500 milesFort Smith, AR
SUSPENSION
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUNROOF SHADE WAS SHUT WHEN I BOUGHT IT AND IN TRAFFIC IT SPRUNG OPEN FAST AND LOUD AND IT WAS A SCARY SITE WHEN YOU HAVE CHILDREN IN THE BACKSEAT AND YOUR IN HEAVY TRAFFIC. THIS VEHICLE NEEDS SEVERAL RECALLS ISSUED AND FIXED, SO MANY HAVE REPORTED THE SAME ISSUES OVER AND OVER, SOME LIFE THREATENING AND NO ONE HAS DONE ANYTHING TO HELP THESE PEOPLE, IF LIKE ME LOW INCOME THEY DONT WANT TO GO THRU BUYING ANOTHER CAR THEY WANT THEIR CADILLAC SRX FIXED SO THEY CAN ACTUALLY GET USE OF WHAT THEY PAID FOR. THE CAR LOT TOLD ME TO USE UNLEADED GASOLINE BUT THE BOOK SAYS TO USE PREMIUM, CAN GM CLEAR THIS UP PLEASE!!
NHTSA complaint #11359892 — an unverified report by a vehicle owner.
at 72,500 milesFort Smith, AR
ENGINE
ABOUT A WEEK AFTER I BOUGHT MY 2004 CADILLAC SRX, IT STARTED JERKING AND MAKING A LOUD CLICKING OR POPPING SOUND, LATER FOUND OUT THAT A FEW SPROCKETS INSIDE THE TRANSFER CASE HAD BROKE OFF AND THE CHAIN? WAS SLIPPING. THIS WAS THE REAR, THE CARLOTS MECHANIC FIXED IT, THEN THE BATTERY AND ALTERNATOR HAD TO BE REPLACED AND THE THROTTLE BODY INTAKE HAD TO BE OPENED AND CLEANED BECAUSE IT WASNT OPENING LIKE IT IS DESIGNED TO DO, AND SO THE EXHAUST WAS GETTING TRAPPED IN THE EXHAUST MANIFOLD. ONE SUMMER DAY IN TRAFFIC IT CUT OFF ALL POWER, WE ENDED UP GETTING IT STARTED AGAIN TO GET OUT OF THE ROAD, AND IT GOT US BACK HOME, THAT WAS A YEAR AGO AND IT HASNT RAN SINCE. ALSO IF YOU HAD TRACTION CONTROL TURNED ON, THE ABS WOULD APPLY THEMSELVES WHICH SOMETIMES FELT UNSAFE. ALWAYS GOT AN ERROR MESSAGE ON THE SCREEN SAYING TO SERVICE THE STABLITRAX SYSTEM OR TO REPAIR THE TRACTION CONTROL AND THE TIRE THINGS THAT TELL YOU HOW MUCH AIR IS IN EACH TIRE, WE HAD 1 THAT DIDNT REGISTER AT ALL. THE SUNROOF SHADE WAS SHUT WHEN I BOUGHT IT AND IN TRAFFIC IT SPRUNG OPEN FAST AND LOUD AND IT WAS A SCARY SITE WHEN YOU HAVE CHILDREN IN THE BACKSEAT AND YOUR IN HEAVY TRAFFIC. THIS VEHICLE NEEDS SEVERAL RECALLS ISSUED AND FIXED, SO MANY HAVE REPORTED THE SAME ISSUES OVER AND OVER, SOME LIFE THREATENING AND NO ONE HAS DONE ANYTHING TO HELP THESE PEOPLE, IF LIKE ME LOW INCOME THEY DONT WANT TO GO THRU BUYING ANOTHER CAR THEY WANT THEIR CADILLAC SRX FIXED SO THEY CAN ACTUALLY GET USE OF WHAT THEY PAID FOR. THE CAR LOT TOLD ME TO USE UNLEADED GASOLINE BUT THE BOOK SAYS TO USE PREMIUM, CAN GM CLEAR THIS UP PLEASE!!
NHTSA complaint #11359892 — an unverified report by a vehicle owner.
at 190,000 milesHouston, TX
ELECTRICAL SYSTEM
I WAS DRIVING AND THE VEHICLE JUST CUT OFF ON ME EVERY THING LOCKED UP EVEN THE BRAKES I COULDN'T STOP SO I CHUNKED THE GEAR IN PARK TO AVOID FROM SMASHING INTO ANYONE I WAS SO AFRAID BUT IT CRANK RIGHT UP AFTER BUT I NOTICED THE TEMPERATURE GAUGE AND THE GAS GAUGE WAS NO LONGER WORKING..
NHTSA complaint #11339244 — an unverified report by a vehicle owner.
at 190,000 milesHouston, TX
FUEL/PROPULSION SYSTEM
I WAS DRIVING AND THE VEHICLE JUST CUT OFF ON ME EVERY THING LOCKED UP EVEN THE BRAKES I COULDN'T STOP SO I CHUNKED THE GEAR IN PARK TO AVOID FROM SMASHING INTO ANYONE I WAS SO AFRAID BUT IT CRANK RIGHT UP AFTER BUT I NOTICED THE TEMPERATURE GAUGE AND THE GAS GAUGE WAS NO LONGER WORKING..
NHTSA complaint #11339244 — an unverified report by a vehicle owner.
at 240,000 milesAdelanto, CA
VEHICLE SPEED CONTROL
MY CAR WAS SITTING IN THE DRIVEWAY WHEN I STARTED TO DRIVE OFF THE CAR JERKED A LITTLE THEN I APPLIED THE BREAK. STILL IN THE DRIVEWAY,I TRIED TO CONTINUE ON BUT NOTICED THE CAR WOULDN'T MOVE. AHAD IT PLACED ON A CODE READER,P2122,ACCELERATOR POSITION SENSOR CIRCUIT D LOW .REPLACED PEDAL,STILL THE SAME THING.
NHTSA complaint #11337148 — an unverified report by a vehicle owner.
at 240,000 milesAdelanto, CA
ELECTRICAL SYSTEM
MY CAR WAS SITTING IN THE DRIVEWAY WHEN I STARTED TO DRIVE OFF THE CAR JERKED A LITTLE THEN I APPLIED THE BREAK. STILL IN THE DRIVEWAY,I TRIED TO CONTINUE ON BUT NOTICED THE CAR WOULDN'T MOVE. AHAD IT PLACED ON A CODE READER,P2122,ACCELERATOR POSITION SENSOR CIRCUIT D LOW .REPLACED PEDAL,STILL THE SAME THING.
NHTSA complaint #11337148 — an unverified report by a vehicle owner.
Yukon, OK
EXTERIOR LIGHTING
MY HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO BE SAFE. I CANNOT SEE WHEN THEY ARE ON THE LOW BEAM, AND OTHERS FLASH THEIR LIGHTS AT ME AS IF TO SAY THEY CAN'T SEE ME EITHER. I CAN SEE WELL WHEN THE HIGH BEAMS ARE ON, THEN ONCOMING TRAFFIC FLASHES THEY ARE TOO BRIGHT AND BLINDING THEM. I HAVE SEEN NUMEROUS REPORTS OF THIS ISSUE FOR THIS VEHICLE ON THE INTERNET. THIS IS NOT AN ISOLATED INCIDENT. I HAVE STOPPED DRIVING AT NIGHT DUE TO THE FACT I CAN NOT SEE. AFTER ALL THE COMPLAINTS THAT AVE BEEN FILE CADILLAC NEEDS TO ISSUE A RECALL, AND FIX THE PROBLEM. I HAVE HAD TO CHANGE MY LIFE STYLE BECAUSE OF THIS ISSUE. I GUESS IT IS GOING TO TAKE SOMEONE/SOMEONE'S GETTING KILLED BEFORE THIS ISSUE IS CORRECTED BY CADILLAC. THIS ISSUE WAS NOT DISCLOSED TO ME WHEN I BOUGHT THE CAR.
NHTSA complaint #11327628 — an unverified report by a vehicle owner.
Roseland, VA
POWER TRAIN
VEHICLE HAS BEEN MAKING A LOUD CLICKING SOUND WHEN I'M STOPPED AND TAKE OFF TOOK TO MY LOCAL MECHANIC AND WAS DIAGNOSED AS THE TRANSFER CASE SLIPPING! I HAVE TO SMALL CHILDREN I DRIVE DAILY AND HAVE READ THIS IS A ONGOING ISSUE WITH THESE VEHICLES
NHTSA complaint #11315555 — an unverified report by a vehicle owner.
Washington, DC
UNKNOWN OR OTHER
TO BE HONEST I THINK SOMEONE ALREADY PROBABLY SUBMITTED MY LICENSE PLATE THAT'S HOW UNSAFE IT IS IF YOU NEED PICS AND ETC I WAS TOLD THIS COULD BE RELATED TO THE STEERING. *BF THE CONSUMER STATED THE VEHICLE MADE A POPPING CRACKING NOISE. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE NOISE.
NHTSA complaint #11310250 — an unverified report by a vehicle owner.
at 132,044 milesLehighton, PA
UNKNOWN OR OTHER
I WAS DRIVING IT GOT TO STOP SIGN WENT TO ACCELERATE AND IT WOULDN'T GO I THEN TURNED IT OFF WAITED A FEW MINUTES STARTED IT UP AND OFF WE WENT IT DROVE FINE FOR ABOUT 5 MILES THEN IT STARTED LIKE JERKING SO I GOT IT HOME SAFELY NEXT DAY DRIVING IT ON THE HIGHWAY IT WOULD NOT ACCELERATE GOT IT OFF THE HIGHWAY SAFELY I SHUT IT OFF WAITED 10 MINUTES STARTED IT UP AND IT ACCELERATED FINE FOR ABOUT 20 MINUTES THEN I JUST WANTED TO GET IT BACK HOME NORMALLY IT IS A HALF HOUR RIDE IT TOOK ABOUT AN HOUR AND A HALF TO GET IT BACK HOME SO I WAITED TILL NEXT DAY WENT OUT STARTED IT UP WE PULLED OUT FINE GOT TO STOP SIGN WENT TO ACCELERATE TO PULL OUT AND THE ONLY THING IT DID WAS REV THE RPM UP I TURNED IT OFF WAITED A FEW MINUTES STARTED IT BACK UP AND THEN IT ACCELERATED TO PULL OUT THE CAR ONLY HAS 132,056 MILES ON IT , IT IS A SAFETY HAZARD , I AM NOW AFRAID TO DRIVE IT ANYWHERE, I BELIEVE THIS SHOULD BE ENOUGH TO BE ON THE LIST AS A RECALL I READ ON FORUMS ALOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE.
NHTSA complaint #11302658 — an unverified report by a vehicle owner.
at 162,000 milesLAS Vegas, NV
STEERING
THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN. THIS IS EXTREMELY DANGEROUS AS WHEN THIS HAPPENS THE CAR APPLYS THE BRAKES ON IT'S OWN AND THEY GET ALOT OF VIBRATIONS AND IT PUSHES THE CAR LEFT OR RIGHT FROM THE FRONT END , ALMOST GOT INTO A WRECK AND WOULD LOVE FOR A RECALL TO ME PUBLISHED FOR THIS BECAUSE THIS IS A SERIOUS SAFETY CONCERN .
NHTSA complaint #11277938 — an unverified report by a vehicle owner.
at 162,000 milesLAS Vegas, NV
ELECTRONIC STABILITY CONTROL (ESC)
THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN. THIS IS EXTREMELY DANGEROUS AS WHEN THIS HAPPENS THE CAR APPLYS THE BRAKES ON IT'S OWN AND THEY GET ALOT OF VIBRATIONS AND IT PUSHES THE CAR LEFT OR RIGHT FROM THE FRONT END , ALMOST GOT INTO A WRECK AND WOULD LOVE FOR A RECALL TO ME PUBLISHED FOR THIS BECAUSE THIS IS A SERIOUS SAFETY CONCERN .
NHTSA complaint #11277938 — an unverified report by a vehicle owner.
