Colorado Springs, CO
Crash
1 injured
AIR BAGS
I got into an accident and my airbags did not go off
NHTSA complaint #11559417 — an unverified report by a vehicle owner.
FaultScore report
2008 Cadillac SRX problems
Owners have filed 71 complaints about the 2008 Cadillac SRX with NHTSA between 2007 and 2023. The largest single group is the transmission & drivetrain. Across this model's run it ranks 10 of 13 worst.
C
FaultScore 47/100
Higher is worse. Measured against the other years of the Cadillac SRX.
How this is worked outThe numbers
71
Complaints
10
Crashes reported
2
Fires reported
8
Injuries reported
70,000 mi
Median mileage at failure
Half of reported failures happened before this
34%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
What kind of bad
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
- Complaint volume — 11
- Against the median year of the Cadillac SRX. 50 means typical for this model; 100 means roughly double.
- Severity — 100
- 28.2% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
- Early failure — 59
- 34% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.
How 2008 compares with every other Cadillac SRX
Click any bar to open that year's report.
What breaks on a 2008 Cadillac SRX
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Windows, Mirrors & Wipers
9
12.7%
Median failure at 59,586 miles
Airbags
9
12.7%
2 crashes, 0 fires · median 68,825 mi
Body & Structure
7
9.9%
4 crashes, 1 fires · median 5,182 mi
Electrical System
7
9.9%
Median failure at 70,000 miles
Other & Unspecified
6
8.5%
Median failure at 102,000 miles
Brakes
6
8.5%
Median failure at 104,500 miles
Engine & Cooling
5
7.0%
1 crashes, 0 fires · median 56,250 mi
Equipment & Accessories
2
2.8%
Median failure at 48,500 miles
Stability & Traction Control
2
2.8%
Median failure at 116,098 miles
Lights
2
2.8%
Median failure at 76,007 miles
Steering
2
2.8%
1 crashes, 1 fires · median 136,000 mi
Fuel & Propulsion
1
1.4%
Median failure at 64,000 miles
Acceleration & Cruise Control
1
1.4%
1 crashes, 0 fires · median 13,876 mi
When it fails
Odometer readings owners gave when they filed. About half of all complaints include one.
Under 1,000 miles
4
6.3%
1,000 – 9,999 miles
9
14.1%
10,000 – 24,999 miles
2
3.1%
25,000 – 49,999 miles
9
14.1%
50,000 – 74,999 miles
10
15.6%
75,000 – 99,999 miles
9
14.1%
100,000 – 149,999 miles
15
23.4%
150,000+ miles
6
9.4%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA rebuilt the programme for the 2011 model year and states that ratings either side of that change are not comparable — so do not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
| Configuration | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2008 Cadillac SRX 4-DR. w/SAB | — | — | — |
17.9% risk
|
When owners complained
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
Sep 2007
peak 5
Dec 2023
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 120,000 miles
Riverside, CA
Crash
Fire
1 injured
STEERING
TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER LOSS CONTROL OF THE STEERING WHEEL AND THE VEHICLE STARTED SPINNING OUT OF CONTROL. THE DRIVER ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL WHILE THE VEHICLE WAS HEADING TOWARDS THE GUARDRAIL. THE VEHICLE CRASHED INTO THE GUARDRAIL AND SPUN OUT INTO THE ROADWAY. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. ANOTHER DRIVER THAT WITNESSED THE CRASH REMOVED THE DRIVER FROM THE CRASHED VEHICLE. THE DRIVER WAS PLACED IN THE VEHICLE OF THE OTHER DRIVER. THERE WAS SMOKE COMING FROM THE CRASHED VEHICLE. THE DRIVER SUSTAINED A DISLOCATED VERTEBRAE, HIP AND NECK INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DUTTON CADILLAC OF RIVERSIDE LOCATED AT 8201 AUTO DR #101, RIVERSIDE, CA 92504, (951)842-2566 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE REAR TIE ROD BOLT FRACTURED, CAUSING THE WHEEL TO TURN INWARDS AT A 90 DEGREE ANGLE. THE VEHICLE WAS RELEASED TO THE INSURANCE COMPANY. THE INSURNCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED THAT THE FAILURE WAS NOT CAUSED BY A MECHANIC FAILURE. THE CONTACT WAS INFORMED THAT HIS WIFE WAS AT FAULT FOR THE CRASH. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VEHICLE WAS DESTROYED.
NHTSA complaint #11377286 — an unverified report by a vehicle owner.
at 120,000 miles
Riverside, CA
Crash
Fire
1 injured
STRUCTURE:BODY
TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER LOSS CONTROL OF THE STEERING WHEEL AND THE VEHICLE STARTED SPINNING OUT OF CONTROL. THE DRIVER ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL WHILE THE VEHICLE WAS HEADING TOWARDS THE GUARDRAIL. THE VEHICLE CRASHED INTO THE GUARDRAIL AND SPUN OUT INTO THE ROADWAY. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. ANOTHER DRIVER THAT WITNESSED THE CRASH REMOVED THE DRIVER FROM THE CRASHED VEHICLE. THE DRIVER WAS PLACED IN THE VEHICLE OF THE OTHER DRIVER. THERE WAS SMOKE COMING FROM THE CRASHED VEHICLE. THE DRIVER SUSTAINED A DISLOCATED VERTEBRAE, HIP AND NECK INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DUTTON CADILLAC OF RIVERSIDE LOCATED AT 8201 AUTO DR #101, RIVERSIDE, CA 92504, (951)842-2566 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE REAR TIE ROD BOLT FRACTURED, CAUSING THE WHEEL TO TURN INWARDS AT A 90 DEGREE ANGLE. THE VEHICLE WAS RELEASED TO THE INSURANCE COMPANY. THE INSURNCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED THAT THE FAILURE WAS NOT CAUSED BY A MECHANIC FAILURE. THE CONTACT WAS INFORMED THAT HIS WIFE WAS AT FAULT FOR THE CRASH. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VEHICLE WAS DESTROYED.
NHTSA complaint #11377286 — an unverified report by a vehicle owner.
at 28,000 miles
Oviedo, FL
Crash
1 injured
AIR BAGS
WE WERE STOPPED AT A TRAFFIC LIGHT, WHEN THE ENGINE MADE A VERY LOUD, HARSH NOISE AND BEGAN RACING AT A HIGH REV. EVEN WITH BRAKES FULLY APPLIED, WE WERE PROPELLED INTO THE INTERSECTION; TRIED TO JAM THE GEAR SHIFT INTO NEUTRAL, BUT COULD NOT IN TIME. WE WERE STRUCK FROM THE LEFT FRONT AND THE VEHICLE WAS KNOCKED ONTO THE RIGHT SIDE. MINOR INJURIES, TREATED AND RELEASED AT THE EMERGENCY ROOM. VEHICLE WAS TOTALED.
NHTSA complaint #10616872 — an unverified report by a vehicle owner.
at 28,000 miles
Oviedo, FL
Crash
1 injured
STRUCTURE:BODY
WE WERE STOPPED AT A TRAFFIC LIGHT, WHEN THE ENGINE MADE A VERY LOUD, HARSH NOISE AND BEGAN RACING AT A HIGH REV. EVEN WITH BRAKES FULLY APPLIED, WE WERE PROPELLED INTO THE INTERSECTION; TRIED TO JAM THE GEAR SHIFT INTO NEUTRAL, BUT COULD NOT IN TIME. WE WERE STRUCK FROM THE LEFT FRONT AND THE VEHICLE WAS KNOCKED ONTO THE RIGHT SIDE. MINOR INJURIES, TREATED AND RELEASED AT THE EMERGENCY ROOM. VEHICLE WAS TOTALED.
NHTSA complaint #10616872 — an unverified report by a vehicle owner.
at 28,000 miles
Oviedo, FL
Crash
1 injured
ENGINE
WE WERE STOPPED AT A TRAFFIC LIGHT, WHEN THE ENGINE MADE A VERY LOUD, HARSH NOISE AND BEGAN RACING AT A HIGH REV. EVEN WITH BRAKES FULLY APPLIED, WE WERE PROPELLED INTO THE INTERSECTION; TRIED TO JAM THE GEAR SHIFT INTO NEUTRAL, BUT COULD NOT IN TIME. WE WERE STRUCK FROM THE LEFT FRONT AND THE VEHICLE WAS KNOCKED ONTO THE RIGHT SIDE. MINOR INJURIES, TREATED AND RELEASED AT THE EMERGENCY ROOM. VEHICLE WAS TOTALED.
NHTSA complaint #10616872 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Colorado Springs, CO
Crash
1 injured
AIR BAGS
I got into an accident and my airbags did not go off
NHTSA complaint #11559417 — an unverified report by a vehicle owner.
at 100,000 miles
Garland, TX
AIR BAGS
The contact owns a 2008 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated and the horn became inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
NHTSA complaint #11463323 — an unverified report by a vehicle owner.
at 153,000 miles
Wilmington, DE
AIR BAGS
TL* THE CONTACT OWNS 2008 CADILLAC SRX. THE CONTACT STATED THAT AFTER HER DAUGHTER ARRIVED HOME AND PARKED THE VEHICLE INSIDE THE GARAGE, SEVERAL WARNING LIGHTS STARTED FLASHING ON AND OF. HER DAUGHTER ATTEMPTED TO RESTART THE VEHICLE HOWEVER, THE VEHICLE WOULD NOT RESTART. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806) TO BE DIAGNOSED. THE FAILURE WAS DIAGNOSED AS AN ISSUE WITH THE AIR BAG SYSTEM. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
NHTSA complaint #11408076 — an unverified report by a vehicle owner.
at 153,000 miles
Wilmington, DE
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS 2008 CADILLAC SRX. THE CONTACT STATED THAT AFTER HER DAUGHTER ARRIVED HOME AND PARKED THE VEHICLE INSIDE THE GARAGE, SEVERAL WARNING LIGHTS STARTED FLASHING ON AND OF. HER DAUGHTER ATTEMPTED TO RESTART THE VEHICLE HOWEVER, THE VEHICLE WOULD NOT RESTART. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER DELAWARE CADILLAC (1606 PENNSYLVANIA AVE, WILMINGTON, DE 19806) TO BE DIAGNOSED. THE FAILURE WAS DIAGNOSED AS AN ISSUE WITH THE AIR BAG SYSTEM. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
NHTSA complaint #11408076 — an unverified report by a vehicle owner.
at 95,000 miles
Yukon, OK
POWER TRAIN
BOUGHT USED..IN IDOL WILL VIBRATE STEERING COLUM ..ALWAYS SIGNALS TO CHECK TIRES AND OIL..
NHTSA complaint #11383332 — an unverified report by a vehicle owner.
at 95,000 miles
Yukon, OK
ELECTRICAL SYSTEM
BOUGHT USED..IN IDOL WILL VIBRATE STEERING COLUM ..ALWAYS SIGNALS TO CHECK TIRES AND OIL..
NHTSA complaint #11383332 — an unverified report by a vehicle owner.
at 95,000 miles
Yukon, OK
SERVICE BRAKES
BOUGHT USED..IN IDOL WILL VIBRATE STEERING COLUM ..ALWAYS SIGNALS TO CHECK TIRES AND OIL..
NHTSA complaint #11383332 — an unverified report by a vehicle owner.
at 120,000 miles
Riverside, CA
Crash
Fire
1 injured
STEERING
TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER LOSS CONTROL OF THE STEERING WHEEL AND THE VEHICLE STARTED SPINNING OUT OF CONTROL. THE DRIVER ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL WHILE THE VEHICLE WAS HEADING TOWARDS THE GUARDRAIL. THE VEHICLE CRASHED INTO THE GUARDRAIL AND SPUN OUT INTO THE ROADWAY. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. ANOTHER DRIVER THAT WITNESSED THE CRASH REMOVED THE DRIVER FROM THE CRASHED VEHICLE. THE DRIVER WAS PLACED IN THE VEHICLE OF THE OTHER DRIVER. THERE WAS SMOKE COMING FROM THE CRASHED VEHICLE. THE DRIVER SUSTAINED A DISLOCATED VERTEBRAE, HIP AND NECK INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DUTTON CADILLAC OF RIVERSIDE LOCATED AT 8201 AUTO DR #101, RIVERSIDE, CA 92504, (951)842-2566 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE REAR TIE ROD BOLT FRACTURED, CAUSING THE WHEEL TO TURN INWARDS AT A 90 DEGREE ANGLE. THE VEHICLE WAS RELEASED TO THE INSURANCE COMPANY. THE INSURNCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED THAT THE FAILURE WAS NOT CAUSED BY A MECHANIC FAILURE. THE CONTACT WAS INFORMED THAT HIS WIFE WAS AT FAULT FOR THE CRASH. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VEHICLE WAS DESTROYED.
NHTSA complaint #11377286 — an unverified report by a vehicle owner.
at 120,000 miles
Riverside, CA
Crash
Fire
1 injured
STRUCTURE:BODY
TL* THE CONTACT OWNED A 2008 CADILLAC SRX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 60 ' 70 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT HIS WIFE CHECKED THE REAR PASSENGER'S SIDE WINDOW TO SEE IF THE WINDOW WAS ROLLED DOWN. THE WINDOW WAS NOT DOWN. SEVERAL SECONDS LATER, THERE WAS A LOUD NOISE AND THE DRIVER LOSS CONTROL OF THE STEERING WHEEL AND THE VEHICLE STARTED SPINNING OUT OF CONTROL. THE DRIVER ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL WHILE THE VEHICLE WAS HEADING TOWARDS THE GUARDRAIL. THE VEHICLE CRASHED INTO THE GUARDRAIL AND SPUN OUT INTO THE ROADWAY. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. ANOTHER DRIVER THAT WITNESSED THE CRASH REMOVED THE DRIVER FROM THE CRASHED VEHICLE. THE DRIVER WAS PLACED IN THE VEHICLE OF THE OTHER DRIVER. THERE WAS SMOKE COMING FROM THE CRASHED VEHICLE. THE DRIVER SUSTAINED A DISLOCATED VERTEBRAE, HIP AND NECK INJURIES WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DUTTON CADILLAC OF RIVERSIDE LOCATED AT 8201 AUTO DR #101, RIVERSIDE, CA 92504, (951)842-2566 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE REAR TIE ROD BOLT FRACTURED, CAUSING THE WHEEL TO TURN INWARDS AT A 90 DEGREE ANGLE. THE VEHICLE WAS RELEASED TO THE INSURANCE COMPANY. THE INSURNCE COMPANY DEEMED THE VEHICLE A TOTAL LOSS. THE INSURANCE INVESTIGATOR STATED THAT THE FAILURE WAS NOT CAUSED BY A MECHANIC FAILURE. THE CONTACT WAS INFORMED THAT HIS WIFE WAS AT FAULT FOR THE CRASH. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VEHICLE WAS DESTROYED.
NHTSA complaint #11377286 — an unverified report by a vehicle owner.
at 102,000 miles
Spring Hill, FL
AIR BAGS
THIS CONCERNS THE AIRBAG WARNING SENCER LIGHT
NHTSA complaint #11216966 — an unverified report by a vehicle owner.
at 102,000 miles
Spring Hill, FL
UNKNOWN OR OTHER
THIS CONCERNS THE AIRBAG WARNING SENCER LIGHT
NHTSA complaint #11216966 — an unverified report by a vehicle owner.
at 77,591 miles
Huntsville, AL
POWER TRAIN
THIS COMPLAINT IS A CONTINUATION OF COMPLAINT BIN23-53927 AND DESCRIBES THE FINDINGS OF THE TRANSMISSION DISASSEMBLY. DISASSEMBLY WAS DELAYED DUE TO MEDICAL TREATMENT UNRELATED TO THIS INCIDENT. TRANSMISSION FAILED SUDDENLY IN HIGH VOLUME "RUSH" HOUR TRAFFIC. TORQUE WAS LOST JUST BEFORE AN EXIT ALLOWING THE VEHICLE TO EXIT WITHOUT POWER HOWEVER THE VEHICLE STOPPED IN MIDDLE LANE OF A SERVICE ROAD. ON COMING VEHICLES HAD TO BRAKE BEHIND THE VEHICLE. SUDDEN TRANSMISSION FAILURE IN HEAVY HIGH SPEED TRAFFIC PRESENTS A HIGH RISK OF REAR COLLISION WITH MULTIPLE VEHICLES AND INJURY. FURTHERMORE, IF THE TRANSMISSION FLUID PUMP HAD NOT FAILED, THE TRANSMISSION COULD HAVE LOCK-UP OR EXHIBITED HIGH SPEED DOWN SHIFTING, DUE TO FAILURE OF OTHER PARTS. THIS INCIDENT SHOULD NOT BE DISMISSED BECAUSE THERE WAS NO ACCIDENT OR PERSONAL INJURY. SOME MOTHER WITH CHILDREN COULD EASILY HAVE A DIFFERENT OUT COME ON A CROWDED LARGE CITY HIGHWAY. NO COMPUTER CODES WERE DISPLAYED. 5LTE-40 5-SPEED AUTOMATIC TRANSMISSION. DISASSEMBLY OF THE TRANSMISSION REVEALED EXCESSIVE METAL PARTICLES AND DEBRIS. THE TRANSMISSION FLUID PUMP FAILED WHICH CAUSED LOSS OF TORQUE DUE TO INADEQUATE FLUID LEVELS IN THE TORQUE CONVERTER. CLOGGING OF THE FLUID "PICK-UP" FILTER ALSO PROBABLY CONTRIBUTED TO REDUCED FLUID FLOW AND FAILURE OF THE FLUID PUMP. A NON-METALLIC WASHER WAS FOUND TO HAVE DISINTEGRATED, ALLOWING FRAGMENTS TO CIRCULATE IN THE TRANSMISSION. THE WASHER SEPARATED 2 SPLINED DRUMS. DISINTEGRATION OF THE WASHER ALLOWED EXCESSIVE MOVEMENT AND CONTACT OF THE DRUMS. RECOMMEND GMC BE CONTACTED TO OBTAIN THEIR COMMENT ON FAILURE OF THESE TRANSMISSIONS, AS WELL AS STATISTICAL REVIEW OF INCIDENT REPORTS TO DETERMINE IF FAILURES ARE STATISTICALLY GREATER THAN IN THE AUTOMOTIVE INDUSTRY, IN GENERAL. THE 5LTE-40 AND OTHER TRANSMISSIONS HAVE NO TRADITIONAL "DIP STICK" TO MEASURE TRANSMISSION FLUID LEVEL AND CONTAM
NHTSA complaint #11194014 — an unverified report by a vehicle owner.
at 77,591 miles
Huntsville, AL
UNKNOWN OR OTHER
THIS COMPLAINT IS A CONTINUATION OF COMPLAINT BIN23-53927 AND DESCRIBES THE FINDINGS OF THE TRANSMISSION DISASSEMBLY. DISASSEMBLY WAS DELAYED DUE TO MEDICAL TREATMENT UNRELATED TO THIS INCIDENT. TRANSMISSION FAILED SUDDENLY IN HIGH VOLUME "RUSH" HOUR TRAFFIC. TORQUE WAS LOST JUST BEFORE AN EXIT ALLOWING THE VEHICLE TO EXIT WITHOUT POWER HOWEVER THE VEHICLE STOPPED IN MIDDLE LANE OF A SERVICE ROAD. ON COMING VEHICLES HAD TO BRAKE BEHIND THE VEHICLE. SUDDEN TRANSMISSION FAILURE IN HEAVY HIGH SPEED TRAFFIC PRESENTS A HIGH RISK OF REAR COLLISION WITH MULTIPLE VEHICLES AND INJURY. FURTHERMORE, IF THE TRANSMISSION FLUID PUMP HAD NOT FAILED, THE TRANSMISSION COULD HAVE LOCK-UP OR EXHIBITED HIGH SPEED DOWN SHIFTING, DUE TO FAILURE OF OTHER PARTS. THIS INCIDENT SHOULD NOT BE DISMISSED BECAUSE THERE WAS NO ACCIDENT OR PERSONAL INJURY. SOME MOTHER WITH CHILDREN COULD EASILY HAVE A DIFFERENT OUT COME ON A CROWDED LARGE CITY HIGHWAY. NO COMPUTER CODES WERE DISPLAYED. 5LTE-40 5-SPEED AUTOMATIC TRANSMISSION. DISASSEMBLY OF THE TRANSMISSION REVEALED EXCESSIVE METAL PARTICLES AND DEBRIS. THE TRANSMISSION FLUID PUMP FAILED WHICH CAUSED LOSS OF TORQUE DUE TO INADEQUATE FLUID LEVELS IN THE TORQUE CONVERTER. CLOGGING OF THE FLUID "PICK-UP" FILTER ALSO PROBABLY CONTRIBUTED TO REDUCED FLUID FLOW AND FAILURE OF THE FLUID PUMP. A NON-METALLIC WASHER WAS FOUND TO HAVE DISINTEGRATED, ALLOWING FRAGMENTS TO CIRCULATE IN THE TRANSMISSION. THE WASHER SEPARATED 2 SPLINED DRUMS. DISINTEGRATION OF THE WASHER ALLOWED EXCESSIVE MOVEMENT AND CONTACT OF THE DRUMS. RECOMMEND GMC BE CONTACTED TO OBTAIN THEIR COMMENT ON FAILURE OF THESE TRANSMISSIONS, AS WELL AS STATISTICAL REVIEW OF INCIDENT REPORTS TO DETERMINE IF FAILURES ARE STATISTICALLY GREATER THAN IN THE AUTOMOTIVE INDUSTRY, IN GENERAL. THE 5LTE-40 AND OTHER TRANSMISSIONS HAVE NO TRADITIONAL "DIP STICK" TO MEASURE TRANSMISSION FLUID LEVEL AND CONTAM
NHTSA complaint #11194014 — an unverified report by a vehicle owner.
at 152,000 miles
NEW Philadelphia, PA
STEERING
AT NIGHT I CAN'T SEE OUT MY WINDOW IT'S VERY DARK AND MY HEADLIGHTS ARE VERY DIM MAKING IT VERY HARD TO SEE AT NIGHT. I HAVE TO PUT MY HIGH BEAMS ON TO SEE. ALSO MY STRONG IS HARD TO TURN WHEN I'M TRYING TO REVERSE OR PARK BUT SOMETIMES IT'S FINE LIKE THEIR ISN'T ANYTHING WRONG AND WHEN I'M WHEN I'M DRIVING IT'S FINE. MY HORN AND EVERYTHING ON MY STEERING WHEEL STOPPED WORKING ALL OF A SUDDEN. I WENT TO MY CAR IN THE MORNING TO TURN IT ON AND MY HEATED STEERING WOULDN'T WORK THE CRUISE CONTROL NO BUTTONS WORKED PLUS MY HORN. ON TOP OF THAT I HAD MY CAR RE ALLIGNED BECAUSE IT KEPT FEELING WOBBLY AND IT DIDN'T WORK.
NHTSA complaint #11184624 — an unverified report by a vehicle owner.
at 152,000 miles
NEW Philadelphia, PA
EXTERIOR LIGHTING
AT NIGHT I CAN'T SEE OUT MY WINDOW IT'S VERY DARK AND MY HEADLIGHTS ARE VERY DIM MAKING IT VERY HARD TO SEE AT NIGHT. I HAVE TO PUT MY HIGH BEAMS ON TO SEE. ALSO MY STRONG IS HARD TO TURN WHEN I'M TRYING TO REVERSE OR PARK BUT SOMETIMES IT'S FINE LIKE THEIR ISN'T ANYTHING WRONG AND WHEN I'M WHEN I'M DRIVING IT'S FINE. MY HORN AND EVERYTHING ON MY STEERING WHEEL STOPPED WORKING ALL OF A SUDDEN. I WENT TO MY CAR IN THE MORNING TO TURN IT ON AND MY HEATED STEERING WOULDN'T WORK THE CRUISE CONTROL NO BUTTONS WORKED PLUS MY HORN. ON TOP OF THAT I HAD MY CAR RE ALLIGNED BECAUSE IT KEPT FEELING WOBBLY AND IT DIDN'T WORK.
NHTSA complaint #11184624 — an unverified report by a vehicle owner.
at 152,000 miles
NEW Philadelphia, PA
VISIBILITY/WIPER
AT NIGHT I CAN'T SEE OUT MY WINDOW IT'S VERY DARK AND MY HEADLIGHTS ARE VERY DIM MAKING IT VERY HARD TO SEE AT NIGHT. I HAVE TO PUT MY HIGH BEAMS ON TO SEE. ALSO MY STRONG IS HARD TO TURN WHEN I'M TRYING TO REVERSE OR PARK BUT SOMETIMES IT'S FINE LIKE THEIR ISN'T ANYTHING WRONG AND WHEN I'M WHEN I'M DRIVING IT'S FINE. MY HORN AND EVERYTHING ON MY STEERING WHEEL STOPPED WORKING ALL OF A SUDDEN. I WENT TO MY CAR IN THE MORNING TO TURN IT ON AND MY HEATED STEERING WOULDN'T WORK THE CRUISE CONTROL NO BUTTONS WORKED PLUS MY HORN. ON TOP OF THAT I HAD MY CAR RE ALLIGNED BECAUSE IT KEPT FEELING WOBBLY AND IT DIDN'T WORK.
NHTSA complaint #11184624 — an unverified report by a vehicle owner.
at 102,196 miles
SAN Diego, CA
UNKNOWN OR OTHER
SO JUST BOUGHT THIS CROSSOVER, WHICH IS MORE LIKE A SHORT SUV, OR A REALLY STURDY AND STOUT STATION WAGON; WITH 98,000MILES 9N IT. SO THERE MUST'VE BEEN AN ISSUE WITH THE AIR BAGS BECAUSE I WAS CLEANING UNDER THE FRONT SEATS AND WHILE DOING SO, K I LOCKED A RESISTOR WRAPPED IN ELECTRICAL TAPE OFF OF SOME WIRES AND EVEN SINCE MY SERVICE AIRBAG LIGHT HAS BEEN ON, NOT TO MENTION THERE ARE WIRES CUT THAT I NEED RELIEVE GO TO THE AIR BAGS AS WELL. ALL THAT I WAS FINE WITH. IT WAS WHEN I GOT ACQUAINTED WITH MY CADILLAC CUE AND ITS BLOCKY, GLITCHED, SLOW,YET PRECISICE DIRECTIONS; IT HAS TOTALLY FAILED ME WHILE DRIVING. ONE MOMENT ITS TELLING ME TO MAKE A LEFT AND THE NEXT INTERSECTION, THEN IT TOLD ME THAT THE MAP DVD, WASNT THE MAP DVD AND STILL HAS YET TO READ IT'S OWN MAP DISC.
NHTSA complaint #11173758 — an unverified report by a vehicle owner.
at 102,196 miles
SAN Diego, CA
ELECTRICAL SYSTEM
SO JUST BOUGHT THIS CROSSOVER, WHICH IS MORE LIKE A SHORT SUV, OR A REALLY STURDY AND STOUT STATION WAGON; WITH 98,000MILES 9N IT. SO THERE MUST'VE BEEN AN ISSUE WITH THE AIR BAGS BECAUSE I WAS CLEANING UNDER THE FRONT SEATS AND WHILE DOING SO, K I LOCKED A RESISTOR WRAPPED IN ELECTRICAL TAPE OFF OF SOME WIRES AND EVEN SINCE MY SERVICE AIRBAG LIGHT HAS BEEN ON, NOT TO MENTION THERE ARE WIRES CUT THAT I NEED RELIEVE GO TO THE AIR BAGS AS WELL. ALL THAT I WAS FINE WITH. IT WAS WHEN I GOT ACQUAINTED WITH MY CADILLAC CUE AND ITS BLOCKY, GLITCHED, SLOW,YET PRECISICE DIRECTIONS; IT HAS TOTALLY FAILED ME WHILE DRIVING. ONE MOMENT ITS TELLING ME TO MAKE A LEFT AND THE NEXT INTERSECTION, THEN IT TOLD ME THAT THE MAP DVD, WASNT THE MAP DVD AND STILL HAS YET TO READ IT'S OWN MAP DISC.
NHTSA complaint #11173758 — an unverified report by a vehicle owner.
at 102,196 miles
SAN Diego, CA
ELECTRONIC STABILITY CONTROL (ESC)
SO JUST BOUGHT THIS CROSSOVER, WHICH IS MORE LIKE A SHORT SUV, OR A REALLY STURDY AND STOUT STATION WAGON; WITH 98,000MILES 9N IT. SO THERE MUST'VE BEEN AN ISSUE WITH THE AIR BAGS BECAUSE I WAS CLEANING UNDER THE FRONT SEATS AND WHILE DOING SO, K I LOCKED A RESISTOR WRAPPED IN ELECTRICAL TAPE OFF OF SOME WIRES AND EVEN SINCE MY SERVICE AIRBAG LIGHT HAS BEEN ON, NOT TO MENTION THERE ARE WIRES CUT THAT I NEED RELIEVE GO TO THE AIR BAGS AS WELL. ALL THAT I WAS FINE WITH. IT WAS WHEN I GOT ACQUAINTED WITH MY CADILLAC CUE AND ITS BLOCKY, GLITCHED, SLOW,YET PRECISICE DIRECTIONS; IT HAS TOTALLY FAILED ME WHILE DRIVING. ONE MOMENT ITS TELLING ME TO MAKE A LEFT AND THE NEXT INTERSECTION, THEN IT TOLD ME THAT THE MAP DVD, WASNT THE MAP DVD AND STILL HAS YET TO READ IT'S OWN MAP DISC.
NHTSA complaint #11173758 — an unverified report by a vehicle owner.
Bronx, NY
ENGINE
WHEN DRIVING THE ACCELERATION IS SLOW TO PICK UP. THE ENGINE LIGHT CAME ON AND WHEN I TOOK IT TO GET CHECK THE CODE P0008 CAME UP. THAT'S WHEN YOU HAVE AN ISSUE WITH THE ENGINE MODULE DETECTING A PROBLEM WITH THE TIMING BETWEEN THE CRANKSHAFT AND BANK 1 CRANKSHAFT.
NHTSA complaint #11154307 — an unverified report by a vehicle owner.
at 130,000 miles
Davenport, FL
POWER TRAIN
STABILITRAK LIGHT COMES ON, ENGINE LIGHT COMES ON WITH REDUCED ENGINE POWER, LOUD THUMPING NOISES FROM FRONT DRIVE TRAIN AT ANY SPEED TURNING OR DRIVING STRAIGHT, UNSAFE TO DRIVE
NHTSA complaint #11140354 — an unverified report by a vehicle owner.
at 130,000 miles
Davenport, FL
ENGINE
STABILITRAK LIGHT COMES ON, ENGINE LIGHT COMES ON WITH REDUCED ENGINE POWER, LOUD THUMPING NOISES FROM FRONT DRIVE TRAIN AT ANY SPEED TURNING OR DRIVING STRAIGHT, UNSAFE TO DRIVE
NHTSA complaint #11140354 — an unverified report by a vehicle owner.
at 130,000 miles
Davenport, FL
ELECTRONIC STABILITY CONTROL (ESC)
STABILITRAK LIGHT COMES ON, ENGINE LIGHT COMES ON WITH REDUCED ENGINE POWER, LOUD THUMPING NOISES FROM FRONT DRIVE TRAIN AT ANY SPEED TURNING OR DRIVING STRAIGHT, UNSAFE TO DRIVE
NHTSA complaint #11140354 — an unverified report by a vehicle owner.
at 117,000 miles
Hillsborough, NJ
SERVICE BRAKES
BRAKES FAILED COMPLETELY. FLUID LEAKED FROM SEVERELY CORRODED BRAKE LINES. LUCKILY, I WAS ON A 25MPH RD NEAR HOME. BARELY STOPPED WITH FULL PRESSURE ON PEDAL. I WAS HEADED FOR HIGHWAY AND AM VERY LUCKY IT DIDN'T HAPPEN THERE. GM BRAKE LINE CORROSION IS A SCANDAL. 30 YEARS IN CAR BUSINESS AND I NEVER SAW THIS ON ANY OTHER CAR.
NHTSA complaint #11121228 — an unverified report by a vehicle owner.
at 126,000 miles
Parlin, NJ
SERVICE BRAKES
BRAKE LINE BURST DUE TO CORROSION, LINE FROM MASTER CYLINDER TO ABS MODULATOR, DURING PANIC BRAKING SITUATION WHILE DRIVING IN THE RAIN. VEHICLE CAME WITHIN INCHES FROM REAR ENDING A SMALL CAR FULL OF PEOPLE. AS A PREVIOUS OWNER OF A 2000 CHEVROLET SILVERADO, OF WHICH I HAD A SIMILAR EXPERIENCE, AND SUBSEQUENTLY REPLACED ALL THE BRAKE LINES WITH STAINLESS STEEL, I HAVE NO FAITH IN THE NHTSA AS A RESULT OF THE "GM BRAKE LINE INVESTIGATION" WHICH IN MY OPINION CAVED TO POLITICS IN ORDER NOT TO BANKRUPT GM. HOW MANY LIVES WILL BE NEGATIVELY IMPACTED BY INJURIES AND DEATH AS A RESULT OF NOT HAVING GM ADDRESS THE ISSUE OF USING GARBAGE MATERIALS FOR HYDRAULIC LINES? SHAME ON EVERYONE INVOLVED IN THE DECISION TO CHALK THIS UP TO SALT CORROSION. AT THE TIME OF MY 2000 SILVERADO COMPLAINT, GM ASSURED ME THAT THIS WOULD NOT HAPPEN TO MY 2008 CADILLAC SRX..... SILLY ME FOR BELIEVING THEM. I BEG YOU TO REOPEN THE INVESTIGATION. THIS ISSUE IS NOT IMPACTING JUST PICKUPS.
NHTSA complaint #11121057 — an unverified report by a vehicle owner.