1,570 of the
4,169 complaints filed about the Cadillac SRX
are about the lighting —
38% of everything owners reported.
The worst model year for it is 2015.
I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue
NHTSA complaint #11752852 — an unverified report by a vehicle owner.
the headlights are so dim that the car is not usable at night. I was told by the Cadillac dealership that this is a known problem with GM/Cadillac. The low beam gets so hot that it turns the reflectivity of the chrome to gray. The fix is to replace both right and left headlight assembly.
NHTSA complaint #11743939 — an unverified report by a vehicle owner.
low beam head lights are very dim, to dim to see while driving. Apparently this is a problem that Cadillac and/or GM knows about but isn't doing anything to resolve. Heat from the bulbs basically melt the chrome off of the reflector plate so light does not shine out on the road. This could be a very big hazzard while driving, deer, children etc can not be seen with the lights as they are. To replace are ridiculosly expensive to the customer but doesnt seem like it would be for the dealer!! Complete neglect on the manufacturs end.
NHTSA complaint #11742396 — an unverified report by a vehicle owner.
The exterior lighting does not light up as warranted. It is impossible to see at night due to the lack of lighting from the headlights. The problem was confirmed with the dealership, however I was told to replace the bulbs which I had done. Replacing the bulbs did not fix the issue so I went back to the dealership and told them again. I was told I would have to replace the entire headlight unit in order for the exterior lights to work properly and that I would have to pay for it. It is extremely dangerous to myself and others if I’m driving at nite and I cannot see anything. There were no warning lamps, messages or other symptoms prior to the failure of the headlights.
NHTSA complaint #11739637 — an unverified report by a vehicle owner.
The contact owns a 2016 Cadillac SRX. The contact stated that while driving at night at various speeds, the low beam headlights were very dim, causing the contact to drive using the high beam headlights to properly see the roadway. The contact replaced the halogen headlight bulbs with LED bulbs; however, the low beam headlights were still dim while driving at night. The contact became aware that the reflective surface on the headlights was burned out. The contact stated that the halogen bulbs appeared to be degrading, and there were bubbles on the bulbs. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 124,000.
NHTSA complaint #11729496 — an unverified report by a vehicle owner.
Low beam headlights extremely dim. Feels like driving with parking lights only. Very difficult to see. While checking different positions of the headlight switch discovered that in the parking light position ALL lights go off.
NHTSA complaint #11728181 — an unverified report by a vehicle owner.
The low beam headlights are useless for night driving. The operator is required to run high beam during any night time or low light operation. This creates a safety issue for both the operator and any incoming vehicles.
NHTSA complaint #11727193 — an unverified report by a vehicle owner.
The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.
NHTSA complaint #11726934 — an unverified report by a vehicle owner.
The contact owns a 2016 Cadillac SRX. The contact stated that the headlights failed to properly illuminate the roadway while driving. The vehicle was taken to the dealer, and the contact was informed that the fog covering the headlights could not be removed and that the vehicle was not covered under recall. The dealer informed the contact that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 94,000.
NHTSA complaint #11723489 — an unverified report by a vehicle owner.
Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous
NHTSA complaint #11722771 — an unverified report by a vehicle owner.
The low beams make it impossible to see at night. I replaced the bulbs to high visibility LED and still nothing. It's so dim and bad I have to drive with high beams on. It's terrible that it's been like this for 4 years and still we have no recall on the headlights when they now there's a problem with the reflective material and/or condensation on the inside of the headlight.
NHTSA complaint #11721458 — an unverified report by a vehicle owner.
The contact owns a 2014 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the front headlights were extremely dim. The contact stated that the dim headlights made the vehicle unsafe at night because of inadequate illumination. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
NHTSA complaint #11720103 — an unverified report by a vehicle owner.
Front headlights dim. Amount of light reflected/projected totally insufficient to drive safely at night. Amount of light reflected fails to illuminate area immediately in front of car. The amount of light actually approximates running lights. I replaced the headlight bulbs but did not solve or even affect the problem. Online research indicates it is not a bulb problem but the reflective coating around the bulb that has burned off on these parts. The fact there is no safety recall on a problem of generating sufficient light to illuminate the area in front of the car at night is shocking. A safety recall is necessary and way overdue.
NHTSA complaint #11716409 — an unverified report by a vehicle owner.
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim and failed to provide sufficient illumination of the roadway. The failure significantly reduced visibility and created a safety hazard. The vehicle was driven to a dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 32,388.
NHTSA complaint #11716161 — an unverified report by a vehicle owner.
The contact owns a 2013 Cadillac SRX. The contact stated that while driving at night, the headlights failed to properly illuminate the roadway, limiting the driver’s vision while driving. The contact stated that the passenger’s side headlight was inoperable, and the driver’s side headlight was very dim. Due to the failure, the contact was forced to use the high-beam headlights while driving at night. The vehicle was taken to a local dealer, and the contact was informed that there were no recalls on the VIN related to the failure. The contact was provided with an estimate for the repair. Upon investigation, the contact discovered that there was a Class Action Lawsuit on similar vehicles for the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 105,000.
NHTSA complaint #11712074 — an unverified report by a vehicle owner.
My father gave me his 2013 Cadillac SRX and I have noticed the headlights have dimmed significantly over the past few months. I replaced the lamps, but the same issue still exists. I spoke with my local Cadillac dealership and they told me of the known issue with the headlights. I did some research and see there was a class action lawsuit against Cadillac, but it does not seem to apply to vehicles registered in Wisconsin. I will need to correct this problem as driving at night has now become very difficult. If you have history of this issue with other drivers, any insight or direction would be much appreciated. Thank you for your time. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11710185 — an unverified report by a vehicle owner.
For years I did not drive at night because I could not see the road well enough to feel secure driving after dark. Fast forward when my daughter asked me if my headlights were on, I realized it was the dim headlights on low beam that was the issue all these years and not my eyesight at night. I have a 2014 Cadillac SRX. Never received a safety notice or recall from GM nor the dealership. This has been proven to be a major GM problem they should be required to fix.
NHTSA complaint #11710184 — an unverified report by a vehicle owner.
It has been an ongoing issue for years concerning the dimness of the headlights on this vehicle. Virtually impossible to drive at night , can’t even see the lane markings with lights on dim. The cause was determined to be leaky seals creating corrosion. I replaced the bulbs myself and it made no difference. No recall was ever granted in spite of multiple complaints and filings with the NATSA. The Cadillac dealer is aware of the problem but has no authority to replace. I have had to let my relatives know of this issue in the event I were to be involved in a nighttime incident.
NHTSA complaint #11708046 — an unverified report by a vehicle owner.
While on low beam, the headlights are WAY too dim. Apparently, this is a common and well known problem. I just purchased this car, have replaced the bulbs, checked the voltage and cleaned the lens. I cannot see to drive at night on low beam.
NHTSA complaint #11704872 — an unverified report by a vehicle owner.