Owners have filed 632 complaints
about the 2010 Cadillac SRX with NHTSA between 2010 and 2026.
The largest single group is the lights.
Across this model's run it ranks 2 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 99
Against the median year of the Cadillac SRX. 50 means typical for this
model; 100 means roughly double.
Severity — 58
11.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 34
20% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
1230.8%
Headlights
1230.8%
Hatchback/Liftgate
512.8%
Automatic Transmission
37.7%
Front
25.1%
Engine
25.1%
Sun/Moon Roof Assembly
25.1%
Chain/Belt
12.6%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
132.8%
1,000 – 9,999 miles
367.7%
10,000 – 24,999 miles
265.6%
25,000 – 49,999 miles
5912.6%
50,000 – 74,999 miles
10722.9%
75,000 – 99,999 miles
9921.2%
100,000 – 149,999 miles
10522.5%
150,000+ miles
224.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2010peak 21Mar 2026
NHTSA investigations into the 2010 Cadillac SRX
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE20019Opened 6 Nov 2020Closed 23 Dec 2021SUSPENSION
Rear Toe Link Adjuster Separation
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focu...
Recalls on the 2010 Cadillac SRX
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
21V473000
SUSPENSION:REAR
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
14V571000
SUSPENSION:REAR
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
14V447000
SEATS:FRONT ASSEMBLY:POWER ADJUST
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Risk: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
11V595000
POWER TRAIN:AUTOMATIC TRANSMISSION
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Risk: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
10V450000
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX VEHICLES EQUIPPED WITH 2.8L GAS ENGINES (LAU) OR 3.0L GAS ENGINES (LF1). SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH PROCESSING OF THE CRIMP DURING MANUFACTURE OF THE POWER STEERING PRESSURE LINE MAY HAVE DAMAGED THE LINE. IF THE LINE WAS DAMAGED, A POWER STEERING FLUID LEAK MAY DEVELOP. IF THERE IS A SUFFICIENT AMOUNT OF FLUID LOSS, THE DRIVER WILL HEAR NOISE FROM THE POWER STEERING PUMP AND INCREASED EFFORT MAY BE REQUIRED FOR STEERING.
Risk: IF POWER STEERING FLUID SPRAYS ONTO HOT ENGINE PARTS, AN ENGINE COMPARTMENT FIRE COULD OCCUR.
10V223000
ENGINE AND ENGINE COOLING
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010 CADILLAC SRX EQUIPPED WITH A 2.8L V6 ENGINE. IF LOW OCTANE (REGULAR) FUEL IS USED IN THE VEHICLE INSTEAD OF THE REQUIRED HIGH OCTANE (PREMIUM) FUEL AS STATED IN THE OWNER MANUAL AND ON THE FUEL FILLER DOOR, THE COMBINATION OF REGULAR FUEL USAGE AND AGGRESSIVE DRIVING MANEUVERS MAY INDUCE PRE-IGNITION. IF PRE-IGNITION OCCURS, YOU MAY HEAR A PINGING OR KNOCKING SOUND FROM THE ENGINE.
Risk: IF THE VEHICLE CONTINUES TO BE DRIVEN AFTER THE ONSET OF THIS NOISE, A CONNECTING ROD OR PISTON MAY BREAK, RESULTING IN ENGINE DAMAGE, AND PERHAPS ENGINE FAILURE, WHICH WOULD DISABLE THE VEHICLE INCREASING THE RISK OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202139426,114 units in Canada
Suspension
Issue: On certain vehicles, the adjustable rear toe link may not have been properly tightened during a previous service repair. As a result, the toe link could loosen and eventually separate. This could cause a sudden loss of vehicle stability. Note: You may notice the following warning symptoms if a rear toe link is loose: - sway or wander while driving; - loud metallic or other unusual noise from the rear suspension; - the steering wheel may be off-center; - the Stabilitrak malfunction indicator lamp (MIL) may stay on or flash while driving; - Uneven wear between the rear tires. If you detect these symptoms, you should stop driving and have the vehicle towed to the nearest dealership. Safety Risk: A loss of stability could increase the risk of a crash. Corrective Action: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to replace the adjustable rear toe links with a newly designed part.
Recall 201440617,481 units in Canada
Suspension
On certain vehicles, the rear suspension toe link jam nuts may not have been tightened to specification. If the vehicle is operated in this condition, the toe link nuts could loosen and eventually separate, allowing the rear wheel to turn inboard or outboard. If this were to happen, sudden changes in vehicle handling could occur, which could result in a crash causing injury and/or property damage. Correction: Dealers will inspect and ensure the rear suspension toe link nuts are tightened to specification. If required, the rear suspension toe link will be replaced.
Recall 201431129,555 units in Canada
Seats And Restraints
On certain vehicles equipped with power height adjustable front seats, a bolt securing the adjuster mechanism may loosen and fall out. This would cause the seat to drop to the lowest vertical adjustment position, which could affect the driver's ability to safety operate vehicle controls as well as cause reduced driver visibility. These issues could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the bolt.
Recall 2011437849 units in Canada
Powertrain
On certain vehicles, the transmission shift cable may have been improperly installed during vehicle assembly. If the cable separates from the transmission, the driver would be unable to shift in or out of gear. As such, the shift lever could be moved into the PARK position while the transmission is still in the last used gear before detachment. If the driver leaves the vehicle without engaging the parking brake, the vehicle could roll away. A rollaway vehicle could strike another vehicle, stationary object, or a bystander, causing property damage and/or personal injury. Correction: Dealers will inspect and, if necessary, correct the transmission shift cable installation.
Recall 201032591 units in Canada
Steering
On certain vehicles, processing of the crimp during manufacture of the power steering pressure line may have damaged the line. If the line was damaged, a power steering fluid leak may develop. If there is a sufficient amount of fluid loss, the driver will hear noise from the power steering pump and increased effort may be required for steering. If power steering fluid flows onto hot engine parts, an engine compartment fire could occur which may result in property damage or personal injury. Correction: Dealers will replace the power steering line on vehicles equipped with a 2.8L engine (LAU). Dealers will also inspect, and if necessary replace the power steering line on vehicles equipped with a 3.0L engine (LF1).
Recall 201017078 units in Canada
Engine
On certain vehicles equipped with a 2.8L V6 engine, if low octane (regular) fuel is used in the vehicle instead of the required high octane (premium) fuel, as stated in the owner manual and on the fuel filler door, the combination of regular fuel usage and aggressive driving maneuvers may induce pre-ignition. If pre-ignition occurs, the driver will hear a pinging or knocking sound from the engine, and if the vehicle continues to be driven after the onset of this noise a connecting rod or piston may break, resulting in engine failure which would disable the vehicle, increasing the risk of a crash causing property damage, personal injury or death. Correction: Dealers will reprogram the engine control module.
Reports where the owner recorded a crash, a fire, an injury or a death.
Reidsville, NCFire3 injured
UNKNOWN OR OTHER
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving vehicle while it was on fire in order to save her life and the lives of her daughter. The exact cause is UNKNOWN at this time. The vehicle is available for inspection. This incident poses a serious safety risk.
NHTSA complaint #11727454 — an unverified report by a vehicle owner.
Reidsville, NCFire3 injured
ELECTRICAL SYSTEM
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving vehicle while it was on fire in order to save her life and the lives of her daughter. The exact cause is UNKNOWN at this time. The vehicle is available for inspection. This incident poses a serious safety risk.
NHTSA complaint #11727454 — an unverified report by a vehicle owner.
Reidsville, NCFire3 injured
ENGINE
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving vehicle while it was on fire in order to save her life and the lives of her daughter. The exact cause is UNKNOWN at this time. The vehicle is available for inspection. This incident poses a serious safety risk.
NHTSA complaint #11727454 — an unverified report by a vehicle owner.
at 211,000 milesChicago, ILFire
ENGINE
The contact owns a 2010 Cadillac SRX. The contact stated while driving approximately 40 MPH, there was smoke coming from the hood of the vehicle, and the vehicle became difficult to maneuver. The contact exited the vehicle and discovered that the engine compartment was on fire. No warning lights were illuminated prior to the fire. The vehicle was occupied during the fire; however, no injuries were sustained, and medical attention was not necessary. The contact stated that a Police and Fire Department report was filed. The vehicle was towed back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 211,000.
NHTSA complaint #11664703 — an unverified report by a vehicle owner.
Columbus, GACrash2 injured
AIR BAGS
Was involved in a accident., side panel airbags deployed., shrapnel from airbags cuts and bruises on airs and shoulders. Also, driving car during summer with high temperatures cause electrical problems with dashboard system.
NHTSA complaint #11546295 — an unverified report by a vehicle owner.
Columbus, GACrash2 injured
ELECTRICAL SYSTEM
Was involved in a accident., side panel airbags deployed., shrapnel from airbags cuts and bruises on airs and shoulders. Also, driving car during summer with high temperatures cause electrical problems with dashboard system.
NHTSA complaint #11546295 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Reidsville, NCFire3 injured
UNKNOWN OR OTHER
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving vehicle while it was on fire in order to save her life and the lives of her daughter. The exact cause is UNKNOWN at this time. The vehicle is available for inspection. This incident poses a serious safety risk.
NHTSA complaint #11727454 — an unverified report by a vehicle owner.
Reidsville, NCFire3 injured
ELECTRICAL SYSTEM
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving vehicle while it was on fire in order to save her life and the lives of her daughter. The exact cause is UNKNOWN at this time. The vehicle is available for inspection. This incident poses a serious safety risk.
NHTSA complaint #11727454 — an unverified report by a vehicle owner.
Reidsville, NCFire3 injured
ENGINE
The vehicle was purchased approximately one month before this incident and was represented as inspected. While driving on the highway at approximately 65 mph, the vehicle suddenly exploded near the exhaust area. The engine then began smoking and caught fire. The brakes did not work, and the doors locked, preventing the driver from pulling over normally. The driver had to jump out of the moving vehicle while it was on fire in order to save her life and the lives of her daughter. The exact cause is UNKNOWN at this time. The vehicle is available for inspection. This incident poses a serious safety risk.
NHTSA complaint #11727454 — an unverified report by a vehicle owner.
Melbourne, FL
STEERING
* Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * Safety concerns are in the documentation. There are others in Add. Encl. VI - X. Due to the download restrictions, I was unable to submit. * The problems were also noticed by another service center wile putting tires on. * Warning Lights are consistently on: ABS, Engine, Stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? Your immediate attention will be kindly appreciated. Thank you!
NHTSA complaint #11691294 — an unverified report by a vehicle owner.
Melbourne, FL
STEERING
Addendum to Complaint Number 11691294.
NHTSA complaint #11691299 — an unverified report by a vehicle owner.
Melbourne, FL
SUSPENSION
* Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * Safety concerns are in the documentation. There are others in Add. Encl. VI - X. Due to the download restrictions, I was unable to submit. * The problems were also noticed by another service center wile putting tires on. * Warning Lights are consistently on: ABS, Engine, Stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? Your immediate attention will be kindly appreciated. Thank you!
NHTSA complaint #11691294 — an unverified report by a vehicle owner.
Melbourne, FL
ENGINE
Addendum to Complaint Number 11691294.
NHTSA complaint #11691299 — an unverified report by a vehicle owner.
Melbourne, FL
SERVICE BRAKES
* Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * Safety concerns are in the documentation. There are others in Add. Encl. VI - X. Due to the download restrictions, I was unable to submit. * The problems were also noticed by another service center wile putting tires on. * Warning Lights are consistently on: ABS, Engine, Stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? Your immediate attention will be kindly appreciated. Thank you!
NHTSA complaint #11691294 — an unverified report by a vehicle owner.
Melbourne, FL
SERVICE BRAKES
Addendum to Complaint Number 11691294.
NHTSA complaint #11691299 — an unverified report by a vehicle owner.
at 211,000 milesChicago, ILFire
ENGINE
The contact owns a 2010 Cadillac SRX. The contact stated while driving approximately 40 MPH, there was smoke coming from the hood of the vehicle, and the vehicle became difficult to maneuver. The contact exited the vehicle and discovered that the engine compartment was on fire. No warning lights were illuminated prior to the fire. The vehicle was occupied during the fire; however, no injuries were sustained, and medical attention was not necessary. The contact stated that a Police and Fire Department report was filed. The vehicle was towed back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 211,000.
NHTSA complaint #11664703 — an unverified report by a vehicle owner.
San Antonio, TX
POWER TRAIN
Problem: My 2010 Cadillac SRX with 87,000 miles been having issues with downshifting , my vehicle would not shift to second or higher gear while driving and makes it very unsafe on the road. When this occurs I would try to pull over safely to park. My SRX would be drivable if shifted to park and then shift to drive or if i turn off the vehicle and re-start. I have been back and forth going to my mechanic( s). I was told possible TCM issues but no definite diagnosis. I have been reading a lot of 2010 SRX owners on Cadillac forums with exact similar issues and decided on making this official to report to NHTSA hoping it would open an investigation and figure out the defect on this type vehicle. My vehicle issue or problem started to become symptomatic around year 2021 and my SRX has around 63,000 miles on it. I keep up with the regular scheduled maintenance and upkeep, The SRX looks like new and would like to keep it longer as the rest of the vehicle is kept it's appearance and other parts well. I have reported this issue directly to the main contact number @Cadillac company and they told me my vehicle VIN is not included on the safety recall with shifting issues and offered me a $100.00 for repair coupon instead for future repairs. i have spent thousands of dollars fixing the unidentifiable issue whenever the engine light comes on and throws out a code but my downshifting problem continues.
NHTSA complaint #11646216 — an unverified report by a vehicle owner.
San Antonio, TX
UNKNOWN OR OTHER
Problem: My 2010 Cadillac SRX with 87,000 miles been having issues with downshifting , my vehicle would not shift to second or higher gear while driving and makes it very unsafe on the road. When this occurs I would try to pull over safely to park. My SRX would be drivable if shifted to park and then shift to drive or if i turn off the vehicle and re-start. I have been back and forth going to my mechanic( s). I was told possible TCM issues but no definite diagnosis. I have been reading a lot of 2010 SRX owners on Cadillac forums with exact similar issues and decided on making this official to report to NHTSA hoping it would open an investigation and figure out the defect on this type vehicle. My vehicle issue or problem started to become symptomatic around year 2021 and my SRX has around 63,000 miles on it. I keep up with the regular scheduled maintenance and upkeep, The SRX looks like new and would like to keep it longer as the rest of the vehicle is kept it's appearance and other parts well. I have reported this issue directly to the main contact number @Cadillac company and they told me my vehicle VIN is not included on the safety recall with shifting issues and offered me a $100.00 for repair coupon instead for future repairs. i have spent thousands of dollars fixing the unidentifiable issue whenever the engine light comes on and throws out a code but my downshifting problem continues.
NHTSA complaint #11646216 — an unverified report by a vehicle owner.
Spokane Valley, WA
EXTERIOR LIGHTING
Head Light Assembly - The dim lights are life threating. This is a know defect, and should have been part of a recall. A class action lawsuit was filed. GM loss, and replaced the head light assembly for the minimum amount of time ending in 2019. My car has 89,000 the dim lights have probably never been good. This should have been a total recall, instead, GM quit paying for headlight replacement in 2019. If you call GM/Cadillac 800-333-4223 they will tell you they quit because that was part of the settlement. Every head light assembly should have been replace, a total recall.
NHTSA complaint #11626918 — an unverified report by a vehicle owner.
Granite Falls, NC
POWER TRAIN
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding sound coming from the front of the vehicle. Additionally, while driving at an undisclosed speed, the vehicle failed to accelerate above 40 MPH. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11621519 — an unverified report by a vehicle owner.
Granite Falls, NC
VEHICLE SPEED CONTROL
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding sound coming from the front of the vehicle. Additionally, while driving at an undisclosed speed, the vehicle failed to accelerate above 40 MPH. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11621519 — an unverified report by a vehicle owner.
Granite Falls, NC
SUSPENSION
The contact owns a 2010 Cadillac SRX. The contact stated while driving at various speeds, there was an abnormal grinding sound coming from the front of the vehicle. Additionally, while driving at an undisclosed speed, the vehicle failed to accelerate above 40 MPH. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11621519 — an unverified report by a vehicle owner.
Comstock Park, MI
UNKNOWN OR OTHER
I am not a mechanic so I don’t know what All I know is what I like I experienced and when I was driving down the road, my Cadillac shut off like it had no power to it no power steering no lights no dash lights no warning lights or nothing pulled over my car will not start back up I had to have it towed when I got home and looked inside the casing around. The battery had melted with a bunch of wires and tubing that was on top of the battery completely melted everything inside.
NHTSA complaint #11605025 — an unverified report by a vehicle owner.
Comstock Park, MI
ELECTRICAL SYSTEM
I am not a mechanic so I don’t know what All I know is what I like I experienced and when I was driving down the road, my Cadillac shut off like it had no power to it no power steering no lights no dash lights no warning lights or nothing pulled over my car will not start back up I had to have it towed when I got home and looked inside the casing around. The battery had melted with a bunch of wires and tubing that was on top of the battery completely melted everything inside.
NHTSA complaint #11605025 — an unverified report by a vehicle owner.
Comstock Park, MI
ENGINE
I am not a mechanic so I don’t know what All I know is what I like I experienced and when I was driving down the road, my Cadillac shut off like it had no power to it no power steering no lights no dash lights no warning lights or nothing pulled over my car will not start back up I had to have it towed when I got home and looked inside the casing around. The battery had melted with a bunch of wires and tubing that was on top of the battery completely melted everything inside.
NHTSA complaint #11605025 — an unverified report by a vehicle owner.
Trenton, NJ
UNKNOWN OR OTHER
The manufacturer is procrastinate to fix this life threatening dangerous recall and has been giving me an endless appointments to fix it and each time after I wait for the appointment they call to reschedule. The next statement is the recall details as per NHTSA website: Manufacturer Recall NumberN212340980 NHTSA Recall Number21V473 Recall StatusRecall Incomplete Summary General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010 to 2016 model year Cadillac SRX and 2011 to 2012 Saab 9-4x vehicles. These vehicles may have received improper service requiring adjustment of a rear suspension toe link. In rare cases, dealers or independent repair shops may not have followed GM’s published procedures for torquing the jam nut in the toe link adjusters to the proper specification. A loose toe link can cause the vehicle to sway or wander at highway speeds or allow water or other corrosive elements to enter the threads within the adjuster. If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash. Safety Risk If a toe link is improperly adjusted, corrosion combined with vehicle motion may eventually cause the threads within the link to wear and loosen. In very rare cases with continued use, the link could separate. Separation while the vehicle is being driven increases the risk of a crash.
NHTSA complaint #11600281 — an unverified report by a vehicle owner.
Lyman, SC
ENGINE
Engine locked up. Checked by 2 separate mechanic shops.
NHTSA complaint #11592940 — an unverified report by a vehicle owner.
Joplin, MO
EXTERIOR LIGHTING
I recently notice that I had very little light on the low beam of my headlights. Cannot see the road unless on high beam. Dealership said it is a problem that they have had with the SRX and have replaced so many 'headlight assembly's' that they now carry them in stock. Since you can't drive with the high beams on in traffic I feel this is a failure of the model and can only be fixed by replacement...quote of $1750.00.
NHTSA complaint #11580712 — an unverified report by a vehicle owner.
Fort Myers, FL
AIR BAGS
Passenger seat airbag light stays on all the time. Part to replace is no longer avaliable according to local Cadillac dealer.
NHTSA complaint #11577755 — an unverified report by a vehicle owner.
Kamuela, HI
SUSPENSION
See attached document for complaint
NHTSA complaint #11577518 — an unverified report by a vehicle owner.
Point Pleasant, NJ
SEAT BELTS
The first things to go were the headlights, rearview camera & the seatbelt wouldn't fully retract. Then ALL the dash warning lights flashed like a Christmas tree; the radio, heat & AC settings changed on their own; & the navigation screen scrambled into pixels like a crashed computer screen! These issues went on sporadically for months. I was convinced the vehicle was possessed. It seemed things would act up when it rained, was damp or humid. After spending thousands, things got worse. My windows, sun roof & hatchback opened on their own & wouldn't close. I'd have to pull over, turn off the engine, wait a while & restart it like a reset, which was rarely successful the first time. I haven't opened my sunroof in over a year. I mentioned all of the above to the dealership mechanics during regular maintenance & repairs but they could never find the source of the problem, did what they could & said this model was notorious for having electrical issues. Then for weeks, I'd find my hatchback open every morning. I'd close it. Minutes later, it would open again & again & again. I stood there in disbelief. This became a neighborhood joke & was happening even more than I realized because my neighbors had been closing it whenever they saw it open. They thought the vehicle was possessed, as well. After the hatchback, they replaced the module. Shortly after that, I found a puddle on the driver's side floor. I didn't notice it right away because of the winter weather. I removed the floor mats to clean them & saw the puddle. Whatever they did must have rerouted the water & while sitting in the vehicle during a storm, I found one, which I filmed. The warning lights started again, but I don't want to spend thousands more on this vehicle. According to Carvana, it's only worth ~$2000. I've read that the sunroof leak is prevalent in the 2010 SRX & other models. Is there anything you can do?
NHTSA complaint #11576024 — an unverified report by a vehicle owner.