Owners have filed 575 complaints
about the 2011 Cadillac SRX with NHTSA between 2010 and 2026.
The largest single group is the lights.
Across this model's run it ranks 3 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 90
Against the median year of the Cadillac SRX. 50 means typical for this
model; 100 means roughly double.
Severity — 46
8.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 36
21% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
1835.3%
Headlights
1121.6%
Sun/Moon Roof Assembly
611.8%
Automatic Transmission
59.8%
Automatic Emergency Braking
47.8%
Rear
35.9%
ABS Warning Light
23.9%
Hatchback/Liftgate
23.9%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
205.4%
1,000 – 9,999 miles
143.8%
10,000 – 24,999 miles
236.3%
25,000 – 49,999 miles
4913.3%
50,000 – 74,999 miles
7219.6%
75,000 – 99,999 miles
7620.7%
100,000 – 149,999 miles
9926.9%
150,000+ miles
154.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2010peak 21Apr 2026
NHTSA investigations into the 2011 Cadillac SRX
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE20019Opened 6 Nov 2020Closed 23 Dec 2021SUSPENSION
Rear Toe Link Adjuster Separation
On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. ODI had received a total of 9 complaints with allegations of rear toe links separating while the vehicle was in motion. There were 4 complainants indicating that the remedy for recall 14V-571 had been performed on their vehicle. The other 5 complaints were outside the original recall scope but exhibited the same failure mode as addressed by recall 14V-571 and reported uncontrolled swaying while driving.ODI's review focu...
Recalls on the 2011 Cadillac SRX
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
21V473000
SUSPENSION:REAR
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Risk: A loose toe link can separate and cause a loss of vehicle control, increasing the risk of a crash.
14V571000
SUSPENSION:REAR
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Risk: Failure of the toe adjuster link could cause a loss of vehicle control, increasing the risk of a crash.
14V447000
SEATS:FRONT ASSEMBLY:POWER ADJUST
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
Risk: If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
11V595000
POWER TRAIN:AUTOMATIC TRANSMISSION
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET.
Risk: THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH.
11V308000
AIR BAGS:SIDE/WINDOW
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX PASSENGER VEHICLES FOR FAILING TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO 208, "OCCUPANT CRASH PROTECTION." THE AIRBAGS ARE PROGRAMMED TO TURN OFF THE RIGHT SIDE ROOF-RAIL AIRBAG IF THE PASSENGER SENSING SYSTEM DETERMINES THAT THE RIGHT FRONT PASSENGER SEAT IS UNOCCUPIED.
Risk: THE RIGHT REAR OCCUPANT MAY NOT BE PROTECTED AND SUFFER INJURIES IN CERTAIN FRONTAL AND SIDE CRASHES.
11V149000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 BUICK LACROSSE AND CADILLAC SRX VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103, "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS". ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL (ECC) MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE HEATING, COOLING, AND VENTILATION FOR THE VEHICLE.
Risk: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY, AND COULD RESULT IN A CRASH.
10V623000
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC SRX, CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. THE DRIVER AND /OR FRONT PASSENGER SAFETY BELT BUCKLE ANCHOR MAY FRACTURE AND SEPARATE NEAR THE SEAT ATTACHMENT IN A VEHICLE CRASH.
Risk: THE SAFETY BELT SYSTEM MAY NOT RESTRAIN THE OCCUPANT(S) AS DESIGNED AND COULD INCREASE THE RISK OF INJURY.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202139426,114 units in Canada
Suspension
Issue: On certain vehicles, the adjustable rear toe link may not have been properly tightened during a previous service repair. As a result, the toe link could loosen and eventually separate. This could cause a sudden loss of vehicle stability. Note: You may notice the following warning symptoms if a rear toe link is loose: - sway or wander while driving; - loud metallic or other unusual noise from the rear suspension; - the steering wheel may be off-center; - the Stabilitrak malfunction indicator lamp (MIL) may stay on or flash while driving; - Uneven wear between the rear tires. If you detect these symptoms, you should stop driving and have the vehicle towed to the nearest dealership. Safety Risk: A loss of stability could increase the risk of a crash. Corrective Action: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to replace the adjustable rear toe links with a newly designed part.
Recall 201440617,481 units in Canada
Suspension
On certain vehicles, the rear suspension toe link jam nuts may not have been tightened to specification. If the vehicle is operated in this condition, the toe link nuts could loosen and eventually separate, allowing the rear wheel to turn inboard or outboard. If this were to happen, sudden changes in vehicle handling could occur, which could result in a crash causing injury and/or property damage. Correction: Dealers will inspect and ensure the rear suspension toe link nuts are tightened to specification. If required, the rear suspension toe link will be replaced.
Recall 201431129,555 units in Canada
Seats And Restraints
On certain vehicles equipped with power height adjustable front seats, a bolt securing the adjuster mechanism may loosen and fall out. This would cause the seat to drop to the lowest vertical adjustment position, which could affect the driver's ability to safety operate vehicle controls as well as cause reduced driver visibility. These issues could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will replace the bolt.
Recall 2011437849 units in Canada
Powertrain
On certain vehicles, the transmission shift cable may have been improperly installed during vehicle assembly. If the cable separates from the transmission, the driver would be unable to shift in or out of gear. As such, the shift lever could be moved into the PARK position while the transmission is still in the last used gear before detachment. If the driver leaves the vehicle without engaging the parking brake, the vehicle could roll away. A rollaway vehicle could strike another vehicle, stationary object, or a bystander, causing property damage and/or personal injury. Correction: Dealers will inspect and, if necessary, correct the transmission shift cable installation.
Recall 20112172,622 units in Canada
Airbag
On certain vehicles, the Passenger Sensing System (PSS) will turn OFF the right side roof-rail airbag, in some crashes, if the PSS senses the right front seat is not occupied. This differs from the information detailed in the owner's manual. Although the vehicle meets prescribed Standards for side impact protection, failure of the right side roof-rail airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injuries to the right rear seat occupant. Correction: Dealers will reprogram the Sensing and Diagnostic Module
Recall 2011103568 units in Canada
Heater And Defroster
Certain vehicles fail to conform to Canada Motor Vehicle Safety Standard 103 - Windshield Defrosting and Defogging. Software in the Electronic Climate Control (ECC) module may disable the ability to adjust the Heating, Ventilation, and Air Conditioning (HVAC) system settings. If this happens, the driver will not be able to control the heating, cooling, and ventilation of the vehicle. Loss of windshield defrosting and defogging function may, under certain driving conditions, compromise the driver's ability to see the road and its users, which could result in a crash causing property damage and/or personal injury. Correction: Dealers will reprogram the ECC module.
Recall 201044613,120 units in Canada
Seats And Restraints
On certain vehicles, the driver and/or front passenger seatbelt buckle anchors may fracture and separate near the seat attachment during a vehicle crash. If this were to occur, the seatbelt system may not restrain the seat occupant as intended, which could increase the risk of personal injuries during a crash. Correction: Dealers will modify the passenger and, in some cases, the driver seatbelt buckle assemblies.
Reports where the owner recorded a crash, a fire, an injury or a death.
Irmo, SCCrash
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated while driving approximately 20 MPH and making a left turn at an intersection the steering wheel was vibrating and the vehicle began to sway to the left and crashed into a vehicle on the opposite lane. The contact stated that her vehicle had almost made a U-turn due to the uncontrolled swaying. The contact stated that her vehicle crashed the other vehicle on the driver's side front door. The contact stated her vehicle had damage to the right front fender and the front passenger door. The contact stated that the damage to the passenger front door prevented it from being opened. The contact stated that no person involved in the accident was injured. The contact stated that the police were on the scene and issued a report. The contact stated that both vehicles were towed. The contact's vehicle was towed to her residence. The vehicle had not been taken to a dealer or body shop to be repaired or diagnosed. The manufacturer was not informed of the failure. The contact had researched online and determined that her vehicle VIN fell under NHTSA Campaign Number: 21V473000 (Suspension). The failure mileage was unknown.
NHTSA complaint #11561096 — an unverified report by a vehicle owner.
Grand Canyon, AZCrash
AIR BAGS
I was in an accident 2 weeks ago where 0 airbags were deployed. I swerved to miss an elk, traveling about 55-60 mph, tapped it on the passenger front side and made me spin out and collide with a rock wall on the driver side. The whole front driver side was affected and driver door couldn’t be opened. 0 airbags deployed, message displayed “service airbags”. No message was ever displayed prior to accident. Car was deemed total loss by Progressive. There is a police report and car is in Progressive’s possession.
NHTSA complaint #11524297 — an unverified report by a vehicle owner.
Schaumburg, ILCrash1 injured
AIR BAGS
This information is addition to the accident, that I reported few days ago. NHTSA tracking number 11458264. I was involved in car accident on highway I90. My car drove in to concreate barrier and was struck from back by another car. Air bag in my car did not deploy. My head hit steering wheel. I have broken nose. I will need surgery.
NHTSA complaint #11458541 — an unverified report by a vehicle owner.
Schaumburg, ILCrash1 injured
UNKNOWN OR OTHER
This information is addition to the accident, that I reported few days ago. NHTSA tracking number 11458264. I was involved in car accident on highway I90. My car drove in to concreate barrier and was struck from back by another car. Air bag in my car did not deploy. My head hit steering wheel. I have broken nose. I will need surgery.
NHTSA complaint #11458541 — an unverified report by a vehicle owner.
Schaumburg, ILCrash1 injured
STRUCTURE:BODY
This information is addition to the accident, that I reported few days ago. NHTSA tracking number 11458264. I was involved in car accident on highway I90. My car drove in to concreate barrier and was struck from back by another car. Air bag in my car did not deploy. My head hit steering wheel. I have broken nose. I will need surgery.
NHTSA complaint #11458541 — an unverified report by a vehicle owner.
Schaumburg, ILCrash1 injured
AIR BAGS
UNITS ONE, TWO, AND THREE WERE TRAVELING ON I-90 W/B. AT APPROXIMATELY MILEPOST 62.0 UNIT ONE TRAVELING IN LANE #3 (LANE #3, BEING THE THIRD LANE FROM THE MEDIAN WALL) LOST CONTROL, SPUN, AND STRUCK THE REAR DRIVER QUARTER PANEL OF UNIT TWO TRAVELING IN LANE #3. THE IMPACT FORCED FORWARD UNIT TWO INTO THE REAR OF UNIT THREE TRAVELING IN LANE #1. THEN UNIT TWO SPUN, DROVE OFF THE ROADWAY ONTO THE RIGHT SHOULDER AND STRUCK THE CONCRETE BARRIER. THE DRIVERS HAD NO RECOLLECTIONS REFERENCING THE ACCIDENT. My car was nr.2 in police report. I hit concrete barrier and my airbags didn't deploy. Car is a total loss. not repairable. My head landed on steering will. I have fractures nasal bone and my cartilage was moved. I will need have a surgery. Other injury are lower back , knee and chest. State Farm Insurance towed car to Friendly Ford facility phone is 630-924 8686 ext 8351. State Farm External Claim Resource is 855-231-1590 ext.711.
NHTSA complaint #11458264 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Brandon, MS
UNKNOWN OR OTHER
I received a flyer that my Cadillac was included in the urgent Rear Toe Link Safety Recall, so I took it to the local Cadillac dealership in Ridgeland, MS. My 2011 Cadillac SRX had the same warnings on my dashboard that were included in the flyer that I received. The warning lights and message were Service StabiliTrak, and my car chimed in combination with the message and the lights stayed on while I drove. When at the dealership, I was told that they were locating the part, and would let me know if they were able to service my car that day. Not long afterwards, I was told that they were able to locate the part and my car could be serviced today for the Rear Toe Link safety recall. The shuttle took me home a while later and once I received a call back from the dealership that my car was ready for pick up, I returned back to the dealership. I then received my key and paperwork at the checkout counter and my car was driven back to me. The car was still on so I drove it back home, parked in my garage and turned it off. After 30 minutes, I started my vehicle and the same warning lights and message to Service the StabiliTrak, as well as the chiming were still on my dashboard as if the part was never replaced. When I spoke with the dealership service representative and the service manager later on, both men told me that the message warnings on my car and on the flyer about the Rear Toe Link Safety Recall had nothing to do with the Rear Toe Link Safety Recall. They said that I would have to pay a diagnostic fee to determine the cause for the message/chimes which could be other things. None of this information was on my checkout paperwork or discussed with me when I picked up my car that same day. At this point, I don't trust the information told to me over the phone and I don't trust if I pay for a diagnostic test, they would be honest to say that it was because of the safety recall. I'm questioning the actual service or if the part was replaced at all.
NHTSA complaint #11731617 — an unverified report by a vehicle owner.
Panama City Beach, FL
EXTERIOR LIGHTING
The low beam headlights are useless for night driving. The operator is required to run high beam during any night time or low light operation. This creates a safety issue for both the operator and any incoming vehicles.
NHTSA complaint #11727193 — an unverified report by a vehicle owner.
Stevenson, AL
SUSPENSION
Transmission cable and roll away not right gear
NHTSA complaint #11707162 — an unverified report by a vehicle owner.
Stevenson, AL
STRUCTURE:BODY
Transmission cable and roll away not right gear
NHTSA complaint #11707162 — an unverified report by a vehicle owner.
Stevenson, AL
ELECTRICAL SYSTEM
Transmission cable and roll away not right gear
NHTSA complaint #11707162 — an unverified report by a vehicle owner.
Levelland, TX
EXTERIOR LIGHTING
The headlight low beam illumination is extremely dangerous for driving at night. Very poor illumination distance and very poor overall lighting. Can barely even see pedestrians walking if on the side or crossing the road, VERY DANGEROUS!! Have to turn on high-beams when possible just to see at night.
NHTSA complaint #11700660 — an unverified report by a vehicle owner.
Spring Lake, NC
EXTERIOR LIGHTING
There were recalls on this vehicle. I just purchased and trying to get assistance.
NHTSA complaint #11664447 — an unverified report by a vehicle owner.
Spring Lake, NC
ELECTRICAL SYSTEM
There were recalls on this vehicle. I just purchased and trying to get assistance.
NHTSA complaint #11664447 — an unverified report by a vehicle owner.
Greenwood, IN
EXTERIOR LIGHTING
I own a 2011 Cadillac SRX and have experienced a serious issue with the headlights. Over time, the headlights became extremely dim, making it difficult and dangerous to drive at night. This was not due to the bulbs themselves, but rather an issue with the headlight housing or design, which many other Cadillac SRX owners have also reported. The visibility is so poor that it creates a major safety concern for myself, my passengers, and others on the road. Despite the widespread nature of this issue and media coverage (including WSOC-TV Channel 9’s investigation), there has been no recall or extended warranty to cover the cost of repairs, which can be significant. I am submitting this complaint in hopes that the NHTSA will investigate and consider opening a recall to address this recurring and dangerous issue with the 2011 SRX headlight system.
NHTSA complaint #11656478 — an unverified report by a vehicle owner.
Hodgenville, KY
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the rear suspension. The vehicle was taken to the dealer where it was diagnosed with severely corroded suspension. The vehicle was not repaired. The contact was advised not to drive the vehicle. In addition, the contact was informed that the vehicle was unrepairable. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that several service appointments were scheduled within two years; however, the part was still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown. Parts distribution disconnect.
NHTSA complaint #11652802 — an unverified report by a vehicle owner.
Mays Landing, NJ
SERVICE BRAKES
I’m sending in this complaint which is a common problem with the Cadillac SRX. The ABS breaks go soft when activated. I have no breaks , the breaks go to the floor. This is so dangerous. Now I have to turn the car off and pump the breaks. This sometimes take a whole day to get the breaks back. Why isn’t this a recall??
NHTSA complaint #11645906 — an unverified report by a vehicle owner.
Weatherford, TX
SERVICE BRAKES
Just randomly if I have to brake the brakes go all the way to the floor. Sometimes have to pump the brakes to stop. Last couple of days when there’s rough road it feels like the brakes are on when accelerating and car begins to shake.
NHTSA complaint #11645152 — an unverified report by a vehicle owner.
Just randomly if I have to brake the brakes go all the way to the floor. Sometimes have to pump the brakes to stop. Last couple of days when there’s rough road it feels like the brakes are on when accelerating and car begins to shake.
NHTSA complaint #11645152 — an unverified report by a vehicle owner.
Mays Landing, NJ
EXTERIOR LIGHTING
The car is extremely unsafe. The headlights are dim no matter how many times they are replaced. I have to drive with high beams on.
NHTSA complaint #11644719 — an unverified report by a vehicle owner.
West Monroe, LA
SERVICE BRAKES
Put new brake pads on car still having same problem brakes work fine most of the time. Then every now and then brake pads goes to floor (squeezy)then next day back working fine this is going to cause a accident.
NHTSA complaint #11639886 — an unverified report by a vehicle owner.
San Antonio, TX
SERVICE BRAKES
This is the 3rd time this happens in the life of our Cadillac SRX great vehicle it’s been in the family for years although the brake pedal goes out or not responsive in an event of going over a high speed bump or some what deep pothole on the roadway at a speed about 35mph very dangerous when the first time it happened we lost brake power this is a know fact about this vehicle. The vehicle is not being moved as of right now because of this issue still exists. Others have similar issues with this vehicle and to my friends at GM this is NOT cool can you help 🤝
NHTSA complaint #11635889 — an unverified report by a vehicle owner.
Avondale, AZ
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact stated while driving 60 MPH, the vehicle was veering to the right and left unintendedly. The contact stated that the several unknown warning lights illuminated and remained illuminated. The vehicle was taken to a dealer where it was diagnosed. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V473000 (SUSPENSION). The failure mileage was unknown.
NHTSA complaint #11631805 — an unverified report by a vehicle owner.
Alliance, OH
EXTERIOR LIGHTING
After braking hard, skidding or going over a hard bump, brakes go to the floor and do not recover. This has ongoing since I purchased the car in 2012.
NHTSA complaint #11630207 — an unverified report by a vehicle owner.
Alliance, OH
SERVICE BRAKES
After braking hard, skidding or going over a hard bump, brakes go to the floor and do not recover. This has ongoing since I purchased the car in 2012.
NHTSA complaint #11630207 — an unverified report by a vehicle owner.
Beckley, WV
POWER TRAIN
Unknown Transmission hesitation, causing vehicle to delay when pulling out in traffic. Vehicle also slips when driving at 2,000 rpm’s.
NHTSA complaint #11629929 — an unverified report by a vehicle owner.
Milford, PA
SUSPENSION
Trying to get recall performed but keep being refused. McGuires Chevrolet of Newton,N.J. won't perform recall because I did not buy it from them. Had Cadillac schedule another dealer, Johnson Cadillac to perform recall and they called the day before appointment to cancel. Said they did not have the parts or the alignment machine to perform recall. Why are dealers allowed to not perform a safety recall? Any General Motors dealer should be required to fix said vehicle.
NHTSA complaint #11626778 — an unverified report by a vehicle owner.
at 165,741 milesFlorissant, MO
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2011 Cadillac SRX. The contact stated while driving at an undisclosed speed, the panoramic sunroof fractured without impact. The fractured panoramic sunroof glass fell in on the contact. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 165,741.
NHTSA complaint #11621601 — an unverified report by a vehicle owner.
Saint Charles, IL
EXTERIOR LIGHTING
The headlights dim and the cars can't be driven at night. It's a well documented issue.
NHTSA complaint #11617688 — an unverified report by a vehicle owner.
Hinesville, GA
SUSPENSION
The contact owns a 2011 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11610294 — an unverified report by a vehicle owner.
Thompson's Station, TN
STRUCTURE:BODY
I opened the lift gate with the fob and went to put my groceries in the back and hydraulic lift gate started closing on me almost immediately. I had to physically force the hatch up! If it had been my wife it could have pinned her in and trapped her. This is a major issue it could kill a child! I know it is an older car but they should have built in a force safety switch to disable the hydraulics.
NHTSA complaint #11609256 — an unverified report by a vehicle owner.