FaultScore

FaultScore report

1998 Chevrolet Malibu problems

Owners have filed 1,480 complaints about the 1998 Chevrolet Malibu with NHTSA between 1998 and 2023. The largest single group is the brakes. Across this model's run it ranks 14 of 29 worst.

C

FaultScore 50/100

Higher is worse. Measured against the other years of the Chevrolet Malibu.

How this is worked out

The numbers

1,480

Complaints

53

Crashes reported

6

Fires reported

29

Injuries reported

7 complaints report a death.

70,000 mi

Median mileage at failure

Half of reported failures happened before this

11%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 73 vs 50 Severity 33 vs 50 Early failure 20 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 73
Against the median year of the Chevrolet Malibu. 50 means typical for this model; 100 means roughly double.
Severity — 33
6.4% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 20
11% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 1998 compares with every other Chevrolet Malibu

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 1998 Chevrolet Malibu

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Brakes 469 31.7%

11 crashes, 0 fires · median 58,000 mi

Engine & Cooling 159 10.7%

0 crashes, 1 fires · median 63,000 mi

Electrical System 150 10.1%

3 crashes, 4 fires · median 90,000 mi

Suspension 117 7.9%

Median failure at 84,900 miles

Lights 95 6.4%

1 crashes, 1 fires · median 45,000 mi

Steering 78 5.3%

8 crashes, 0 fires · median 82,500 mi

1 crashes, 0 fires · median 90,000 mi

Tires 59 4.0%

Median failure at 161,000 miles

1 crashes, 0 fires · median 60,000 mi

Median failure at 65,000 miles

Airbags 41 2.8%

18 crashes, 0 fires · median 88,500 mi

Median failure at 81,000 miles

Seat Belts 24 1.6%

5 crashes, 0 fires · median 45,000 mi

3 crashes, 0 fires · median 60,410 mi

1 crashes, 0 fires · median 119,000 mi

Median failure at 73,000 miles

Wheels 9 0.6%

Median failure at 58,000 miles

Seats 6 0.4%

1 crashes, 0 fires · median 116,485 mi

Child Seats 2 0.1%

Median failure at 207,000 miles

Doors, Latches & Locks 2 0.1%

Median failure at 82,000 miles

Stability & Traction Control 1 0.1%
Driver Assist & Collision Avoidance 1 0.1%

Median failure at 41,138 miles

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Rotor 133 25.6%
Antilock/Traction Control/Electronic Limited Slip 132 25.4%
Disc 81 15.6%
Engine 46 8.8%
Brake Lights 37 7.1%
Gasoline 33 6.3%
Coil Springs 29 5.6%
Front 29 5.6%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 1 0.3%
1,000 – 9,999 miles 11 3.4%
10,000 – 24,999 miles 10 3.1%
25,000 – 49,999 miles 44 13.7%
50,000 – 74,999 miles 99 30.7%
75,000 – 99,999 miles 67 20.8%
100,000 – 149,999 miles 51 15.8%
150,000+ miles 39 12.1%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jan 1998 peak 58 Jun 2023

NHTSA investigations into the 1998 Chevrolet Malibu

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

RQ04006 Opened 7 Jul 2004 Closed 13 Jan 2005 VISIBILITY:WINDSHIELD WIPER/WASHER

WINDSHIELD WIPER FAILURE

IN MARCH 2001, GM NOTIFIED NHTSA THAT IT IS CONDUCTING A SAFETY RECALL (NHTSA NUMBER 01V068) ON CERTAIN MODEL YEAR (MY) 1997-1998 CHEVROLET MALIBU AND OLDSMOBILE CUTLASS VEHICLES TO REPLACE DEFECTIVE WINDSHIELD WIPER PIVOT HOUSINGS.GM REPORTED THE WIPER FAILURE WAS TRIGGERED BY LOADS PLACED ON THE WIPERS WHEN OPERATED UNDER CONDITIONS OF MODERATE TO HEAVY SNOWFALL.GM CONDUCTED THE RECALL IN 28 STATES AND THE DISTRICT OF COLUMBIA (RECALL STATES) THAT RECEIVE MODERATE TO HEAVY SNOWFALL.THE RECALL COVERED THE SUBJECT VEHICLES BUILT THROUGH JANUARY 1998.ODI OPENED THIS RQ IN RESPONSE TO COMPLAINTS...

RQ03001 Opened 2 Jan 2003 Closed 15 Sep 2003 STEERING

POWER RACK AND PINION STEERING FAILURE

GM CONDUCTED A SAFETY RECALL (NHTSA # 02V286) TO ADDRESS A STEERING DEFECT PERTAINING TO A LOWER PINION BEARING (LPB) WITHIN THE RACK AND PINION STEERING GEAR (R&P). THE RECALL COVERED 1,159,156 MODEL YEAR 1997-1998 PONTIAC GRAND PRIX VEHICLES BUILT BETWEEN MARCH 1, 1996 AND OCTOBER 31, 1997, 1996-1998 PONTIAC TRANS SPORT, CHEVROLET LUMINA APV, CHEVROLET VENTURE, OLDSMOBILE SILHOUETTE MINIVANS, AND CHEVROLET CAVALIER AND PONTIAC SUNFIRE SEDANS BUILT BETWEEN JANUARY 1, 1996 AND OCTOBER 31, 1997.ODI OPENED THIS RQ AFTER RECEIVING REPORTS THAT OTHER VEHICLES WERE EXHIBITING THE SAME SYMPTOMS AS T...

EA00019 Opened 12 Jul 2000 Closed 6 Mar 2001 VISIBILITY

WINDSHIELD WIPER

ON FEBRUARY 22, 2000, THE OFFICE OF DEFECTS INVESTIGATION (ODI) INITIATED PE00-009 BASED ON SEVEN REPORTS OF WINDSHIELD WIPER FAILURE IN CERTAIN MODEL YEAR (MY) 1997 & 1998 CHEVROLET MALIBU & OLDSMOBILE CUTLASS VEHICLES.THE INVESTIGATION WAS UPGRADED TO EA00-019 ON JULY 12, 2000.DURING THE COURSE OF THE INVESTIGATION, IT WAS FOUND THAT THE FAILURES WERE THE RESULT OF FRACTURE OF THE PASSENGER-SIDE WINDSHIELD WIPER PIVOT HOUSING (SUBJECT COMPONENT).SUCH A FRACTURE LED TO AN IMMEDIATE AND IRRECOVERABLE LOSS OF WINDSHIELD WIPER FUNCTION.GMREPORTED THAT THE MATERIAL COMPOSITION (50% GLASS-REINFORC...

EA00010 Opened 27 Mar 2000 Closed 9 Aug 2001 EXTERIOR LIGHTING

STOP LAMP ASSEMBLY OVERHEAT

PE00009 Opened 22 Feb 2000 Closed 12 Jul 2000 VISIBILITY

WINDSHIELD WIPER

PE99071 Opened 17 Nov 1999 Closed 27 Mar 2000 EXTERIOR LIGHTING

STOP LAMP

Recalls on the 1998 Chevrolet Malibu

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

14V400000

ELECTRICAL SYSTEM:IGNITION

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

09E012000

EXTERIOR LIGHTING

SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.

Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

07E021000

FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES

CERTAIN DELPHI FUEL PRESSURE REGULATORS, P/NOS. FP10020-11B1, FP10026-11B1, AND FP10027-11B1, SOLD AFTER JANUARY 9, 2007, AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES LISTED ABOVE. THE UNIVERSAL PRESSURE REGULATORS (UPR) WERE PRODUCED WITHOUT AN O'RING AND RETAINER.

Risk: FUEL MAY LEAK, POSSIBLY RESULTING IN A FIRE.

03V527000

STEERING:RACK AND PINION

CERTAIN PASSENGER VEHICLES HAVE LOWER PINION BEARINGS IN THE POWER RACK AND PINION ASSEMBLY IN WHICH THE RETAINER TABS WERE NOT CRIMPED PROPERLY. THESE RETAINERS COULD FAIL AND PERMIT THE BALL BEARINGS TO ESCAPE.

Risk: IF THIS OCCURS, THE PINION SHAFT CAN BE FORCED UPWARD DURING LEFT TURNS AND BACK DOWN AS THE STEERING WHEEL IS MOVED BACK AND TO THE RIGHT. IF THE PINION SHAFT MOVES FURTHER, THE DRIVER WILL NEED TO EXERT MORE EFFORT TO TURN THE STEERING WHEEL, SIMILAR TO A VEHICLE WITHOUT POWER ASSISTED STEERING. IF THE PINION SHAFT MOVES EVEN FURTHER, THE DRIVER WILL REQUIRE MUCH HIGHER EFFORT TO TURN LEFT AND MAY NOT BE ABLE TO TURN THE WHEEL AS MUCH AS INTENDED. WITH THE MAXIMUM PINION SHAFT MOVEMENT, WHICH REQUIRES INTERNAL GEAR COMPONENT DAMAGE, THE DRIVER CAN ENCOUNTER HIGH RESISTANCE TO TURNING LEFT, FOLLOWED BY UNINTENDED POWER ASSIST TO THE RIGHT. IN ANY OF THESE CONDITIONS, A CRASH COULD OCCUR.

01V068000

VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES

ON CERTAIN PASSENGER VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE "SALT BELT" STATES: ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, AND WYOMING. IF A BUILDUP OF SNOW OR ICE RESTRICTS THE MOVEMENT OF THE PASSENGER SIDE WINDSHIELD WIPER ARM, THE PIVOT HOUSING CAN CRACK AND THE WIPERS WILL NOT OPERATE.

Risk: REDUCED VISIBILITY IN INCLEMENT WEATHER COULD LEAD TO A VEHICLE CRASH.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2014284 641,121 units in Canada

Electrical

On certain vehicles, a defect in the ignition switch could allow the switch to move out of the "run" position if the key ring is carrying added weight or the vehicle goes off-road or is subjected to some other jarring event. If this were to occur, engine power, power steering and power braking would be affected, increasing the risk of a crash causing injury and/or damage to property. The timing of the key movement out of the “run” position, relative to the activation of the sensing algorithm of the crash event, may also result in the airbags not deploying in a subsequent collision, increasing the risk of injury. Correction: For each key, dealers will install two key rings and modify the key ring opening shape. Note: Until the correction is performed, all items should be removed from the key ring.

Recall 2003336 55,411 units in Canada

Steering

On certain vehicles, the lower pinion bearings retainer tabs were not crimped properly. These retainers may fail and permit the ball bearings to escape. If the problem were to occur, the driver would have to exert more effort to turn the steering wheel. Correction: Dealers are to inspect the condition of the lower bearing, and replace the lower pinion bearing or the rack and pinion steering gear assembly, if necessary. This is an extension of recall 02-199

Recall 2001060 20,021 units in Canada

Visual System

On certain vehicles, if a buildup of snow or ice restricts the movement of the passenger side wiper arm, the pivot housing can crack and the wipe will not operate. Reduced visibility in inclement weather could lead to a vehicle crash. Correction: Dealers will replace the side pivot housing on affected vehicles.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Columbus, NE Crash 1 injured

SEAT BELTS

Front seat belts come unbuckled while driving. My wife commuted to work in this car for about 12 months (37 miles one way) and mentioned that sometimes the seatbelt would come unbuckled. I suspected that she was not getting it latched in properly and did not think much of it as when I looked at the seatbelt it functioned properly. However our daughter started driving this car to and from school and also mentioned issues with the seatbelt occasionally coming unbuckled, unfortunately she was involved in a collision. When we learned that she did not have her seatbelt on it surprised us. When my aunt and uncle who owned the car visited in the hospital, my aunt mentioned that she also has had the seatbelt randomly come unbuckled multiple times in that car. I purchased seatbelts from cars of the same age and platform (1997-2004 GM N body) and have inspected them. I believe there is a design flaw that allows the seatbelt to latch in and feel secure when it is actually not locked in. In my pictures note the scratches on the release button. It is my feeling that normal debris (hair, lint, ect) may be causing the release button to partially stick down (1/8" or so). When the release button is stuck partially down the belt side can be inserted into the buckle and it will latch with a click sound, however the white plastic lock tab will not drop under the lock rod. In this latched but not locked situation the belt can be pulled on with a fair amount of force and still stay latched. When compared to other seat belt styles from other models of cars, I notice that the release button or cover have a smaller "slide surface area". Also on the other seat belt styles if the release button is stuck partially down the belt will not latch into the buckle.

NHTSA complaint #11525299 — an unverified report by a vehicle owner.

Greenwood, SC Crash 1 injured

AIR BAGS

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. WHILE DRIVING 5 MPH, THE CONTACT'S VEHICLE STALLED AND WAS STRUCK ON THE DRIVER SIDE BY ANOTHER VEHICLE. MOST OF THE AIR BAGS DEPLOYED; HOWEVER, ONE AIR BAG DID NOT, WHICH CAUSED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND MANUFACTURER RECALL NUMBER: N140350. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #10663935 — an unverified report by a vehicle owner.

Greenwood, SC Crash 1 injured

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. WHILE DRIVING 5 MPH, THE CONTACT'S VEHICLE STALLED AND WAS STRUCK ON THE DRIVER SIDE BY ANOTHER VEHICLE. MOST OF THE AIR BAGS DEPLOYED; HOWEVER, ONE AIR BAG DID NOT, WHICH CAUSED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND MANUFACTURER RECALL NUMBER: N140350. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #10663935 — an unverified report by a vehicle owner.

at 100,000 miles Louisville, KY Crash 1 killed

AIR BAGS

MY GRANDDAUGHTER WAS 18 YEARS OLD AND HAD RECENTLY GRADUATED HIGH SCHOOL. SHE WAS DRIVING TO WORK ON A TUESDAY MORNING, THE WEATHER WAS CLEAR AND THE ROAD WAS DRY. AS SHE ROUNDED A SMALL CURVE, HER STEERING WENT OUT. THE CAR'S RIGHT FRONT WHEEL WENT OFF THE ROAD, SENDING THE CAR OUT OF CONTROL. WHEN MY GRANDDAUGHTER TRIED TO STEER BACK ONTO THE ROAD, THE CAR SLID ON THE PAVEMENT, SPUN AROUND, WAS THROWN OVER A DITCH, HIT A TREE AND LANDED BACK ON THE ROAD. THE AIRBAG DID NOT DEPLOY, AND MY GRANDDAUGHTER'S SMALL BODY (98 POUNDS) WAS THROWN ACROSS THE SEAT AND INTO THE FLOORBOARD ON THE PASSENGER SIDE. WHEN POLICE AND AMBULANCES ARRIVED, THERE WAS NOTHING THEY COULD DO. MY GRANDDAUGHTER DIED AT THE SCENE FROM HEAD TRAUMA AND INTERNAL INJURIES. HER IDENTICAL TWIN SISTER LOST HALF OF HER IDENTITY THAT DAY; THE TWO OF THEM WERE AS ONE. EMERGENCY TEAMS HAD TO USE THE JAWS OF LIFE TO RETRIEVE HER BODY FROM THE CAR. THIS ACCIDENT HAPPENED WITHIN ONE MILE FROM MY HOME. I COULD HEAR THE SIRENS IN THE DISTANCE BUT HAD NO IDEA THAT THEY WERE SOUNDING FOR MY GRANDDAUGHTER. THE MEMORY OF THOSE SIRENS STILL HAUNTS ME.

NHTSA complaint #10643381 — an unverified report by a vehicle owner.

at 100,000 miles Louisville, KY Crash 1 killed

STEERING

MY GRANDDAUGHTER WAS 18 YEARS OLD AND HAD RECENTLY GRADUATED HIGH SCHOOL. SHE WAS DRIVING TO WORK ON A TUESDAY MORNING, THE WEATHER WAS CLEAR AND THE ROAD WAS DRY. AS SHE ROUNDED A SMALL CURVE, HER STEERING WENT OUT. THE CAR'S RIGHT FRONT WHEEL WENT OFF THE ROAD, SENDING THE CAR OUT OF CONTROL. WHEN MY GRANDDAUGHTER TRIED TO STEER BACK ONTO THE ROAD, THE CAR SLID ON THE PAVEMENT, SPUN AROUND, WAS THROWN OVER A DITCH, HIT A TREE AND LANDED BACK ON THE ROAD. THE AIRBAG DID NOT DEPLOY, AND MY GRANDDAUGHTER'S SMALL BODY (98 POUNDS) WAS THROWN ACROSS THE SEAT AND INTO THE FLOORBOARD ON THE PASSENGER SIDE. WHEN POLICE AND AMBULANCES ARRIVED, THERE WAS NOTHING THEY COULD DO. MY GRANDDAUGHTER DIED AT THE SCENE FROM HEAD TRAUMA AND INTERNAL INJURIES. HER IDENTICAL TWIN SISTER LOST HALF OF HER IDENTITY THAT DAY; THE TWO OF THEM WERE AS ONE. EMERGENCY TEAMS HAD TO USE THE JAWS OF LIFE TO RETRIEVE HER BODY FROM THE CAR. THIS ACCIDENT HAPPENED WITHIN ONE MILE FROM MY HOME. I COULD HEAR THE SIRENS IN THE DISTANCE BUT HAD NO IDEA THAT THEY WERE SOUNDING FOR MY GRANDDAUGHTER. THE MEMORY OF THOSE SIRENS STILL HAUNTS ME.

NHTSA complaint #10643381 — an unverified report by a vehicle owner.

at 100,000 miles Louisville, KY Crash 1 killed

UNKNOWN OR OTHER

MY GRANDDAUGHTER WAS 18 YEARS OLD AND HAD RECENTLY GRADUATED HIGH SCHOOL. SHE WAS DRIVING TO WORK ON A TUESDAY MORNING, THE WEATHER WAS CLEAR AND THE ROAD WAS DRY. AS SHE ROUNDED A SMALL CURVE, HER STEERING WENT OUT. THE CAR'S RIGHT FRONT WHEEL WENT OFF THE ROAD, SENDING THE CAR OUT OF CONTROL. WHEN MY GRANDDAUGHTER TRIED TO STEER BACK ONTO THE ROAD, THE CAR SLID ON THE PAVEMENT, SPUN AROUND, WAS THROWN OVER A DITCH, HIT A TREE AND LANDED BACK ON THE ROAD. THE AIRBAG DID NOT DEPLOY, AND MY GRANDDAUGHTER'S SMALL BODY (98 POUNDS) WAS THROWN ACROSS THE SEAT AND INTO THE FLOORBOARD ON THE PASSENGER SIDE. WHEN POLICE AND AMBULANCES ARRIVED, THERE WAS NOTHING THEY COULD DO. MY GRANDDAUGHTER DIED AT THE SCENE FROM HEAD TRAUMA AND INTERNAL INJURIES. HER IDENTICAL TWIN SISTER LOST HALF OF HER IDENTITY THAT DAY; THE TWO OF THEM WERE AS ONE. EMERGENCY TEAMS HAD TO USE THE JAWS OF LIFE TO RETRIEVE HER BODY FROM THE CAR. THIS ACCIDENT HAPPENED WITHIN ONE MILE FROM MY HOME. I COULD HEAR THE SIRENS IN THE DISTANCE BUT HAD NO IDEA THAT THEY WERE SOUNDING FOR MY GRANDDAUGHTER. THE MEMORY OF THOSE SIRENS STILL HAUNTS ME.

NHTSA complaint #10643381 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Columbus, NE Crash 1 injured

SEAT BELTS

Front seat belts come unbuckled while driving. My wife commuted to work in this car for about 12 months (37 miles one way) and mentioned that sometimes the seatbelt would come unbuckled. I suspected that she was not getting it latched in properly and did not think much of it as when I looked at the seatbelt it functioned properly. However our daughter started driving this car to and from school and also mentioned issues with the seatbelt occasionally coming unbuckled, unfortunately she was involved in a collision. When we learned that she did not have her seatbelt on it surprised us. When my aunt and uncle who owned the car visited in the hospital, my aunt mentioned that she also has had the seatbelt randomly come unbuckled multiple times in that car. I purchased seatbelts from cars of the same age and platform (1997-2004 GM N body) and have inspected them. I believe there is a design flaw that allows the seatbelt to latch in and feel secure when it is actually not locked in. In my pictures note the scratches on the release button. It is my feeling that normal debris (hair, lint, ect) may be causing the release button to partially stick down (1/8" or so). When the release button is stuck partially down the belt side can be inserted into the buckle and it will latch with a click sound, however the white plastic lock tab will not drop under the lock rod. In this latched but not locked situation the belt can be pulled on with a fair amount of force and still stay latched. When compared to other seat belt styles from other models of cars, I notice that the release button or cover have a smaller "slide surface area". Also on the other seat belt styles if the release button is stuck partially down the belt will not latch into the buckle.

NHTSA complaint #11525299 — an unverified report by a vehicle owner.

Daville, CA

UNKNOWN OR OTHER

I WAS A AUTOMOTIVE MANUFACTURERS REP AND UNDERSTAND THE IMPORTANCE OF GETTING THESE RECALLS COMPLETED. I HAVE HAD MY 2 KEYS RETROFITTED WITH THE INSERTS BY MY LOCAL CHEV DEALER YEARS AGO AND TRIED 6 TIMES UNSUCCESSFULLY TO HAVE THIS RECALL SHOWN AS COMPLETED. I WAS ASSURED THAT THEY MADE A MISTAKE AND USED A VIN WITH 1 # WRONG AND THAT IT HAD BEEN CORRECTED. THIS IS MY LAST REQUEST. I GIVE UP. I AM NOT WILLING TO RETURN TO THE DEALER AGAIN. PLEASE SEE THAT THIS IS RESOLVED.

NHTSA complaint #11306454 — an unverified report by a vehicle owner.

at 130,000 miles Minburn, IA

ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. WHILE DRIVING 70 MPH, THE ANTI-THEFT SYSTEM ENGAGED AND THE ENGINE SEIZED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO HIS HOME. THE MANUFACTURER WAS NOTIFIED, BUT WAS UNABLE TO ASSIST. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNKNOWN.

NHTSA complaint #11171731 — an unverified report by a vehicle owner.

at 130,000 miles Minburn, IA

ENGINE

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. WHILE DRIVING 70 MPH, THE ANTI-THEFT SYSTEM ENGAGED AND THE ENGINE SEIZED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO HIS HOME. THE MANUFACTURER WAS NOTIFIED, BUT WAS UNABLE TO ASSIST. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 130,000. THE VIN WAS UNKNOWN.

NHTSA complaint #11171731 — an unverified report by a vehicle owner.

Norwalk, OH

ELECTRONIC STABILITY CONTROL (ESC)

TAKATA RECALL HAVE A CHEVROLET MALIBU 1998 THAT I JUST BOUGHT AND FOUND OUT IT HAD A RECALL THAT WAS NOT TAKEN CARE OF AND HOW WOULD I GO TO GET IT DONE

NHTSA complaint #10950178 — an unverified report by a vehicle owner.

at 170,000 miles Clarksburg, WV

ELECTRICAL SYSTEM

IGNITION SWITCH NOT SHUTTING OFF AND AT TIMES NOT TURNING TO START CAR. SHIFT LEVER HAS TO BE WIGGLED TO ALLOW KEY TO TURN TO OFF POSITION. KEY CYLINDER SHUTTING OFF IN START POSITION.

NHTSA complaint #10945175 — an unverified report by a vehicle owner.

at 313,000 miles Goldsboro, NC

AIR BAGS

TAKATA RECALL - WHILE DRIVING HOME FROM WORK AT NIGHT MY DAUGHTER (SOLE OCCUPANT) HEARD A LOUD EXPLOSION AND WINDSHIELD SHATTERED. SHE LOOKED TO RIGHT AND SAW THAT THE PASSENGER AIRBAG HAD DEPLOYED. SHE HAD NOT HIT ANYTHING INCLUDING BUMPS OR POT-HOLE. NOT SURE IF IT'S A TAKATA BUT DEPLOYMENT COULD OF COST HER LIFE.

NHTSA complaint #10944959 — an unverified report by a vehicle owner.

at 150,000 miles Cleveland, TN

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT STATED THAT AFTER THE IGNITION KEY WAS INSERTED INTO THE VEHICLE, THE VEHICLE FAILED TO START AS THE ANTI THEFT WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT VEHICLE WAS ABLE TO START AFTER TEN MINUTES. THE CONTACT ALSO MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

NHTSA complaint #10822938 — an unverified report by a vehicle owner.

at 200,116 miles Vacaville, CA

STEERING

WHILE BACKING OUT OF MY DRIVE WAY TO THE RIGHT I HEARD LOUD CLUNKING AND THEN FINALLY A POP AS I TURNED THE STEERING TO THE LEFT. IMMEDIATELY FOLLOWING, WHILE DRIVING IN RESIDENTIAL AREA LEFT TURNS BECAME EXTREMELY DIFFICULT TO MAKE, AND I NOTICED THE STEERING WHEEL SEEMED TO BE OFF CENTER. I DECIDED TO MAKE A 3-POINT TURN TO RETURN HOME, AND WHILE BACKING TO THE LEFT THERE SEEMED TO BE LITTLE ACTUAL MOVEMENT BEFORE I FELT AS IF THE FRONT END OF THE CAR RAISED A BIT FOLLOWED BY ANOTHER LOUT POP. RETURNING THE WHEELS RIGHT SAW LITTLE MOVEMENT AT FIRST BEFORE TURNING AS NORMAL. LEFT TURNS THE REST OF THE WAY HOME DIFFICULT, WHILE RIGHT TURNS ARE MADE WITH EASE. UPON INSPECTION WHEN GETTING TO MY GARAGE RACK AND PINION MOUNT ON PASSENGER SIDE THAT APPEARS TO BE WELDED HAD BROKEN. PERHAPS RUSTED? I LIVE IN CA, SO I DIDN'T EXPECT RUSTED PARTS TO BE AN ISSUE.I HAVE RESEARCHED OTHER MALIBUS THAT HAVE EXPERIENCED INCREDIBLY SIMILAR BEHAVIOR, AND THERE IS EVEN A RECALL REGARDING THE RACK AND PINION IN MY MY MALIBU, HOWEVER MINE IS NOT INCLUDED DUE TO VIN. I FIND THIS TO BE ABSOLUTELY APPALLING THAT GM CAN RECEIVE SO MANY COMPLAINTS FOR THIS ISSUE, AND REQUEST FOR A FIX, AND SO BOLDLY TELL THESE CUSTOMERS THAT THEY WILL NOT SERVICE THEIR VEHICLES WHEN THIS IS CLEARLY A MANUFACTURER DEFECT.

NHTSA complaint #10818472 — an unverified report by a vehicle owner.

at 32,000 miles Lenoir City, TN

STEERING

I PURCHASED NEW TIRES TODAY AND THE TECHNICIANS NOTICED THERE WAS EXCESSIVE PLAY IN THE STEERING LINK VIA THE RACK AND PINION. UPON FURTHER INVESTIGATION IT WAS DISCOVERED THAT THE WELDS (WHICH ARE BOTH FACTORY AND MOST LIKELY ROBOTIC) HOLDING THE NUT THROUGH THE RACK AND PINION HAVE FAILED. THESE WELDS ARE NOT A CONSUMABLE OR AN OTHERWISE REPLACEABLE PART OF THE CAR AND UNACCEPTABLE FOR THEM TO FAIL. CURRENTLY IF THE NUT THAT WAS ORIGINALLY WELDED IN PLACE COMES OFF I WILL COMPLETELY LOSE STEERING ON THE DRIVERS SIDE. AT EVEN SLOW SPEEDS THIS COULD BE FATAL TO THE DRIVER AND OCCUPANTS. THE CAR HAS BEEN OWNED BY ONE FAMILY FOR THE LIFE OF THE VEHICLE AND IMMACULATELY MAINTAINED. FOR CHEVROLET TO DESIGN AND MANUFACTURE SUCH A CRITICAL PIECE IN THIS FASHION IS APPALLING. I AM TRYING TO GET IN TOUCH WITH CHEVROLET RECALLS DEPARTMENT AND SAFETY BUT NO ONE WILL RETURN MY CALLS. THE ONE PERSON THAT ANSWERED AT A DEALERSHIP SAID THEY WOULD ABSOLUTELY FIX IT IF AS A FAILED WELD SIGNALS A FABRICATION DEFECT. I GAVE THEM MY NUMBER SO THEY COULD CALL TO SCHEDULE AN APPOINTMENT BUT NO ONE HAS CALLED!

NHTSA complaint #10780255 — an unverified report by a vehicle owner.

at 113,751 miles West Minster, MD

AIR BAGS

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED WITHOUT WARNING AND SHATTERED THE FRONT PASSENGER SIDE OF THE WINDSHIELD. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,751.

NHTSA complaint #10735113 — an unverified report by a vehicle owner.

at 285,000 miles Titusville, PA

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. WHILE DRIVING AT 45 MPH, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE CONTINUED TO FAIL INTERMITTENTLY AFTER THE RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 285,000.

NHTSA complaint #10731739 — an unverified report by a vehicle owner.

at 98,000 miles Doylestown, PA

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. WHEN ATTEMPTING TO START THE VEHICLE, THE ANTI-THEFT SYSTEM ACTIVATED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

NHTSA complaint #10731406 — an unverified report by a vehicle owner.

at 54,000 miles Vernon Rockville, CT

AIR BAGS

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE AIR BAG, ABS, AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 54,000.

NHTSA complaint #10701336 — an unverified report by a vehicle owner.

at 54,000 miles Vernon Rockville, CT

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE AIR BAG, ABS, AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 54,000.

NHTSA complaint #10701336 — an unverified report by a vehicle owner.

at 54,000 miles Vernon Rockville, CT

SERVICE BRAKES

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE AIR BAG, ABS, AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 54,000.

NHTSA complaint #10701336 — an unverified report by a vehicle owner.

EL Paso, TX

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) HOWEVER, THE REPAIR COULD NOT BE PERFORMED DUE TO THE CONTACT NOT HAVING THE ORIGINAL KEY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #10692621 — an unverified report by a vehicle owner.

Greenwood, SC Crash 1 injured

AIR BAGS

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. WHILE DRIVING 5 MPH, THE CONTACT'S VEHICLE STALLED AND WAS STRUCK ON THE DRIVER SIDE BY ANOTHER VEHICLE. MOST OF THE AIR BAGS DEPLOYED; HOWEVER, ONE AIR BAG DID NOT, WHICH CAUSED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND MANUFACTURER RECALL NUMBER: N140350. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #10663935 — an unverified report by a vehicle owner.

Greenwood, SC Crash 1 injured

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. WHILE DRIVING 5 MPH, THE CONTACT'S VEHICLE STALLED AND WAS STRUCK ON THE DRIVER SIDE BY ANOTHER VEHICLE. MOST OF THE AIR BAGS DEPLOYED; HOWEVER, ONE AIR BAG DID NOT, WHICH CAUSED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM) AND MANUFACTURER RECALL NUMBER: N140350. THE FAILURE MILEAGE WAS UNKNOWN.

NHTSA complaint #10663935 — an unverified report by a vehicle owner.

at 226,000 miles Wentzville, MO

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT RECEIVED RECALL NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE KEY WOULD COME OUT OF THE IGNITION INDEPENDENTLY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT INTERMITTENTLY FLASHED AND THE ENGINE SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 226,000.

NHTSA complaint #10659711 — an unverified report by a vehicle owner.

at 114,571 miles Philadelphia, PA

ELECTRICAL SYSTEM

1998 CHEVROLET MALIBU. CONSUMER REQUESTS REIMBURSEMENT. *TGW THE IGNITION LOCK CYLINDER WAS REPLACED.

NHTSA complaint #10653300 — an unverified report by a vehicle owner.

at 226,000 miles Wentzville, MO

ENGINE

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT RECEIVED RECALL NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE KEY WOULD COME OUT OF THE IGNITION INDEPENDENTLY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT INTERMITTENTLY FLASHED AND THE ENGINE SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 226,000.

NHTSA complaint #10659711 — an unverified report by a vehicle owner.

at 78,000 miles Keedysville, MD

ELECTRICAL SYSTEM:IGNITION:SWITCH

TL* THE CONTACT OWNS A 1998 CHEVROLET MALIBU. THE CONTACT STATED THAT THE IGNITION SWITCH WAS LOSE AND COULD BE WIGGLED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE IGNITION SWITCH WAS NOT PART OF NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE RECALL ONLY COVERS THE MODIFICATION OF THE KEYS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

NHTSA complaint #10655051 — an unverified report by a vehicle owner.

at 100,000 miles Louisville, KY Crash 1 killed

AIR BAGS

MY GRANDDAUGHTER WAS 18 YEARS OLD AND HAD RECENTLY GRADUATED HIGH SCHOOL. SHE WAS DRIVING TO WORK ON A TUESDAY MORNING, THE WEATHER WAS CLEAR AND THE ROAD WAS DRY. AS SHE ROUNDED A SMALL CURVE, HER STEERING WENT OUT. THE CAR'S RIGHT FRONT WHEEL WENT OFF THE ROAD, SENDING THE CAR OUT OF CONTROL. WHEN MY GRANDDAUGHTER TRIED TO STEER BACK ONTO THE ROAD, THE CAR SLID ON THE PAVEMENT, SPUN AROUND, WAS THROWN OVER A DITCH, HIT A TREE AND LANDED BACK ON THE ROAD. THE AIRBAG DID NOT DEPLOY, AND MY GRANDDAUGHTER'S SMALL BODY (98 POUNDS) WAS THROWN ACROSS THE SEAT AND INTO THE FLOORBOARD ON THE PASSENGER SIDE. WHEN POLICE AND AMBULANCES ARRIVED, THERE WAS NOTHING THEY COULD DO. MY GRANDDAUGHTER DIED AT THE SCENE FROM HEAD TRAUMA AND INTERNAL INJURIES. HER IDENTICAL TWIN SISTER LOST HALF OF HER IDENTITY THAT DAY; THE TWO OF THEM WERE AS ONE. EMERGENCY TEAMS HAD TO USE THE JAWS OF LIFE TO RETRIEVE HER BODY FROM THE CAR. THIS ACCIDENT HAPPENED WITHIN ONE MILE FROM MY HOME. I COULD HEAR THE SIRENS IN THE DISTANCE BUT HAD NO IDEA THAT THEY WERE SOUNDING FOR MY GRANDDAUGHTER. THE MEMORY OF THOSE SIRENS STILL HAUNTS ME.

NHTSA complaint #10643381 — an unverified report by a vehicle owner.

at 100,000 miles Louisville, KY Crash 1 killed

STEERING

MY GRANDDAUGHTER WAS 18 YEARS OLD AND HAD RECENTLY GRADUATED HIGH SCHOOL. SHE WAS DRIVING TO WORK ON A TUESDAY MORNING, THE WEATHER WAS CLEAR AND THE ROAD WAS DRY. AS SHE ROUNDED A SMALL CURVE, HER STEERING WENT OUT. THE CAR'S RIGHT FRONT WHEEL WENT OFF THE ROAD, SENDING THE CAR OUT OF CONTROL. WHEN MY GRANDDAUGHTER TRIED TO STEER BACK ONTO THE ROAD, THE CAR SLID ON THE PAVEMENT, SPUN AROUND, WAS THROWN OVER A DITCH, HIT A TREE AND LANDED BACK ON THE ROAD. THE AIRBAG DID NOT DEPLOY, AND MY GRANDDAUGHTER'S SMALL BODY (98 POUNDS) WAS THROWN ACROSS THE SEAT AND INTO THE FLOORBOARD ON THE PASSENGER SIDE. WHEN POLICE AND AMBULANCES ARRIVED, THERE WAS NOTHING THEY COULD DO. MY GRANDDAUGHTER DIED AT THE SCENE FROM HEAD TRAUMA AND INTERNAL INJURIES. HER IDENTICAL TWIN SISTER LOST HALF OF HER IDENTITY THAT DAY; THE TWO OF THEM WERE AS ONE. EMERGENCY TEAMS HAD TO USE THE JAWS OF LIFE TO RETRIEVE HER BODY FROM THE CAR. THIS ACCIDENT HAPPENED WITHIN ONE MILE FROM MY HOME. I COULD HEAR THE SIRENS IN THE DISTANCE BUT HAD NO IDEA THAT THEY WERE SOUNDING FOR MY GRANDDAUGHTER. THE MEMORY OF THOSE SIRENS STILL HAUNTS ME.

NHTSA complaint #10643381 — an unverified report by a vehicle owner.