48 of the
4,995 complaints filed about the Chevrolet Silverado 2500
are about the equipment —
1% of everything owners reported.
The worst model year for it is 2001.
The contact owned a 2019 Chevrolet Silverado HD Crew. The contact stated that while the vehicle was parked outside of the residence, unoccupied, the vehicle engine block heater was plugged in, the vehicle caught of fire under the hood on the passenger side. The fire department was called and extinguished the fire however the vehicle along with another vehicle in the driveway was deemed a total loss by the insurance company. The additional property damage due to the fire was siding, window, cause smoke damage to insulation in the attic. The dealer was not notified of the issue. The manufacturer was notified of the issue. The approximate failure mileage was 156,000.
NHTSA complaint #11739234 — an unverified report by a vehicle owner.
Had new Western Wideout snowplow (recommended by western) installed by Western dealership on a 2016 Chevrolet Silverado 2500hd with snow plow prep package. Vehicle's Instrument cluster, HVAS, Radio and other electrical systems cut out while operating snowplow. GM is well aware of this issue which has been discussed and documented per GM Service Bulletin No.: PIT5387C (Feb 2016)- PIT5387P (10/17/2024), as well as GM Upfitter Integration UI Bulletin #124k (11/7/2019). Western states the fix for this issue is for GM to supply and install a wiring harness (per the above GM bulletins) GM dealerships as well as GM consumer assistance hotline state that GM part number 84043394 (fitting 2014-2019 vehicles) referenced to in PIT5387 and other bulletins has been discontinued. Therefore GM can not nor will ever be able to obtain or install this wiring harness in the future. GM Upfitter Integration Bulletin #124K instructs to install a different part number 84288774 VYU Snow Low Jumper harness per the latest Version of GM Service Bulletin PIT5387. "Note: that this jumper harness and installation will be provided (one time) without charge." GM dealerships state PN 84288774 does not appear in their system as a valid GM part. Parts. The official GM parts store at [XXX] , list this part but shows it does not fit this vehicle. Therefore neither GM nor Western is able to provide any actionable solution to this KNOWN safety issue. Western (and other manufactures) still manufacturing, recommending and installing snowplows for this specific vehicle. GM, manufactured, sold, promoted, advertises and continues to recommend snowplows to be installed on these vehicles (with the GM factory snow plow prep option), and continues to issue bulletins instructing GM dealerships how to fix this issue despite being fully aware GM cannot supply these parts. Therefor GM has made it impossible for GM to honor their own warranty that still currently in effect, for a KNOWN SAFTEY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
NHTSA complaint #11706936 — an unverified report by a vehicle owner.
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that while driving at an undisclosed speed, the trailer hitch detached. The contact stated that the failure occurred while a trailer was hitched to the vehicle. The contact stated that the failure caused damage to the trailer and a hole in the bed of the vehicle. In addition, the contact performed an inspection of the vehicle and noticed that the trailer hitch was not properly welded. The vehicle was taken to an independent mechanic, where it was confirmed that the metal hitch was not penetrated. The vehicle was taken to the dealer, where the vehicle was diagnosed. The contact was informed that the results could not be disclosed to the contact. The contact stated that because of the failure and not knowing the safety of the vehicle, the vehicle had not been driven since. The manufacturer was made aware of the failure, and a case was filed. The manufacturer requested a third-party investigation. The contact was requested to take the vehicle to the dealer. The manufacturer requested that the vehicle be taken to the dealer so that the third-party investigation could be performed. The vehicle was picked up by the dealer. The contact was informed that the investigation was completed; however, the results were not shared with the contact. The failure mileage was 29,300.
NHTSA complaint #11686831 — an unverified report by a vehicle owner.
The contact owns a 2015 Chevrolet Silverado 2500 equipped with a Fastway Trailer Hitch manufactured in 2018. The contact stated while the vehicle was parked with an enclosed Carson trailer hitched to the vehicle, the contact became aware that the trailer hitch ball was lower than normal. Upon inspecting the trailer hitch, the contact noticed that the trailer hitch bolt was fractured. The trailer hitch manufacturer was notified of the failure and offered a discount on a replacement part. The contact declined and requested an improved part. The manufacturer informed the contact that the product might be under engineering review, but there was no time frame for the process. The part was not replaced. The VIN was not available.
NHTSA complaint #11608276 — an unverified report by a vehicle owner.
The contact owns a 2021 Chevrolet Silverado 2500. The contact stated while driving uphill at an undisclosed speed with a trailer hitched to the vehicle, the vehicle downshifted inadvertently, which caused the trailer to fishtail. The contact stated that he lost control of the vehicle, and he was able to slowly regain control of the vehicle. The contact stated that the failure had been recurring while driving. The vehicle was taken to an unknown dealer, where the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000. The VIN was not available.
NHTSA complaint #11549447 — an unverified report by a vehicle owner.
The contact owns a 2019 Chevrolet Silverado 2500. The contact stated while driving at 30-35 MPH with a 2017 Heartland Bighorn trailer hitched to the vehicle, the message “Check Trailer Wiring” was displayed. The brake pedal was depressed, however, the trailer brakes failed to respond and the trailer did not slow down as intended. The contact stated that the failure had been reoccurring for an extended period of time while driving. The contact stated that the failure persisted for 4 hours while driving at 60 MPH. The contact stated that several unknown repairs had been completed on the trailer. However, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that no issues were found. The vehicle was then taken to an independent mechanic who was unable to duplicate the failure. The vehicle was taken to a second dealer Graff Chevy Durand (9009 Lansing Rd, Durand, MI 48429), where it was diagnosed that no issues were found. The contact stated the Pollak 7-Way Plug Connector was installed on the vehicle under GM Technical Service Bulletin Number :PIT5311E. However, the failure persisted. The contact stated that the failure was intermittent, which made it difficult to diagnose. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 11,000. The contact stated that they paid for repairs on the trailer but feels that the issue is coming from the truck too.
NHTSA complaint #11488981 — an unverified report by a vehicle owner.
The contact owns a 2018 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11462720 — an unverified report by a vehicle owner.
The contact owns a 2018 Chevrolet Silverado 2500. The contact received a notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11455861 — an unverified report by a vehicle owner.
The contact owns a 2018 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that he was informed that due to the vehicle being located in Florida where the vehicle was not prone to cold weather, he would not be receiving the repairs as a priority. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11447167 — an unverified report by a vehicle owner.
The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
NHTSA complaint #11447041 — an unverified report by a vehicle owner.
The contact owns a 2019 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue however, no further assistance was provided. The contact was concerned about the vehicle not starting in the cold weather. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11441315 — an unverified report by a vehicle owner.
The contact owns a 2017 Chevrolet Silverado 2500. The contact received a notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.
NHTSA complaint #11440927 — an unverified report by a vehicle owner.
The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA campaign number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.
NHTSA complaint #11431098 — an unverified report by a vehicle owner.
BRAKE FAILURE ON JUNE 21 2017, CAUSED ACCIDENT SAME ACCIDENT ON NOVEMBER 17 2017 AND AGAIN ON SEPTEMBER 1 2019. I HAVE HAD THE TRUCK IN SHOP TO BE FIXED NUMEROUS TIMES... ABS SENSOR IN FRONT RIGHT WHEEL WAS SUPPOSEDLY BAD. IT DID NOT FIX PROBLEM BC 3 RD ACCIDENT HAPPENED WEEKS AFTER. 9/11/19 GM RELEASED RECALL FOR BREAK FAILURE DUE TO THE VACUUM BOOSTER. MY ISSUE IS EXACTLY WHAT GM HAD JUST ANNOUNCED. CHEVY DEALER AND GM CORPORATE BOTH SAID THERE WAS NOTHING WRONG WITH BRAKES BUT THEY STILL GIVE OUT SLOWING DOWN INTERMITTENTLY. WHY ISNT MY VIN ASSOCIATED WITH THE MOST RECENT RECALL? BECAUSE FOR 3 YEARS NO ONE BELIEVED ME THAT THE BRAKES WERE FAILING.. I LOST MONTHS OF MY WARRANTY AND NOTHING WAS REPAIRED BC THEY SAID THEY WERE IN WORKING CONDITION AND THAT THERE WAS NO ISSUES. ALSO AT HIGH SPEEDS THE TRUCK SHAKES AND/OR VIBRATES, ALSO TOLD NOTHING WAS WRONG, I HAVE ELECTRICAL ISSUE THAT CAUSE ELECTRONIC SCREEN TO GO OUT, THEY SEEN VIDEO OF IT HAPPENING BUT WONT REPLACE IT UNLESS IT HAPPENS AT DEALERSHIP WHEN I BRING IT. THIS TRUCK HAS ALL ISSUES PERTAINING TO RECALLS BUT NOT ACCORDING TO VIN#. THE VEHICLE IS NOT SAFE TO DRIVE. ISSUE ARE SPORADIC AND INTERMITTENT WITH NO WARNING. I HAVE RECEIVED TICKETS, POINTS, AND BEING SUED BC OF THIS . LOST OUT ON MONTHS OF WARRANTY BC SERVICE CENTERS WERE TOLD NOT TO WORK ON IT UNTIL GM CORP DID THERE INVESTIGATION WHICH THEY SAID NOTHING IS WRONG ALSO.... NOW FINALLY THE LATEST RECALL FOR BREAK FAILURE CAME OUT ON 9/6/19 BUT MY VIN IS NOT UNDER IT AND MUST BE BECAUSE THE RECALL IS 100%ACCURATE TO WHAT IM EXPERIENCING WITH THE BRAKE FAILURE. THE PEDAL GETS HARD, OR GOES TO FLOOR INCREASING STOPPING DISTANCE... THIS IS UNSAFE AND DANGEROUS ON THE ROAD.SOMETHJGN NEEDS TO BE DONE
NHTSA complaint #11266597 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT HE BOUGHT A TITAN REPLACEMENT 52 GALLON FUEL TANK (GM CREW CAB, SHORT BED SUPER SERIES, PART NUMBER: 7010211) (NA) FOR THE VEHICLE. THE WARRANTY LASTED FOR FIVE YEARS. THE CONTACT STATED THAT THE SUPPORT STRAPS FAILED AND THE TANK FELL OUT OF THE VEHICLE WHILE DRIVING 20 MPH. THE CONTACT RE-STRAPPED THE TANK AND HAD THE VEHICLE TOWED. THE TANK WAS LEAKING AND THE FUEL PUMP AND FUEL LINES WERE DAMAGED. THE TITAN MANUFACTURER OFFERED A SMALL DISCOUNT TOWARDS THE REPAIR COST OF OVER $3,000 SINCE THE FUEL TANK WAS OUT OF WARRANTY. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 123,000. THE VIN WAS UNKNOWN. *TT CONSUMER STATED TANK WAS INSTALLED IN 2012. UPDATED 12/03/18
NHTSA complaint #11132454 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2005 CHEVROLET SILVERADO 2500. WHEN THE AIR CONDITIONER WAS ACTIVATED, GREY SMOKE EMERGED THROUGH THE VENTS AND FLAMES SUDDENLY APPEARED UNDER THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE, BUT THE CAUSE COULD NOT BE DETERMINED. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED DESTROYED. THERE WERE NO INJURIES SUSTAINED. THE DEALER AND MANUFACTURER WERE NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #11102350 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 CHEVROLET SILVERADO 2500. WHEN THE VEHICLE WAS TURNED OFF, THE AIR CONDITIONER BLOWER MOTOR REMAINED ACTIVATED. THE CONTACT STATED THAT THERE WAS AN ABNORMAL SMOKE ODOR IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
NHTSA complaint #10863949 — an unverified report by a vehicle owner.
REAR SLIDING WINDOW CABLE HAS BROKEN FOR NO REASON WHAT SO EVER I DIDN'T EVEN KNOW I HAD THIS FEATURE FOR THE 1ST 2 YEARS OF OWNERSHIP. NOW THAT I KNOW I HAVE USED IT A TOTAL OF MAYBE 10 TIMES AND ITS BROKEN.
NHTSA complaint #10694715 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE BEGAN TO DRIVE AWKWARDLY. THE CONTACT MOVED OFF THE ROADWAY AND DISCOVERED THAT THE TIRES WERE FLAT. HE THEN TRIED TO REMOVE THE SPARE TIRE FROM THE VEHICLE BUT TO NO AVAIL. THE VEHICLE WAS LATER TOWED TO THE CONTACT'S HOME AND THE TIRE WAS REPLACED. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. THE MANUFACTURER ALSO ADVISED HIM TO TAKE THE VEHICLE TO THE DEALER SO THAT THE DEALER COULD SHOW HIM HOW TO REMOVE THE SPARE TIRE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 46,000. THE CONSUMER STATED THE JACK IS UNSTABLE. THE TIRE WOULD NOT RELEASE FROM THE SECONDARY LATCH SYSTEM.
NHTSA complaint #10487328 — an unverified report by a vehicle owner.
TRAVELING AT 65 MPH BRAKES ALL OF A SUDDEN THE BRAKES WERE APPLIED W/O APPLYING THEM LOSS OF STEERING CONTROL ETC. EVALUATING THIS PROBLEM II SAW THAT THE BRAKE PEDAL WAS GOING DOWN TO THE FLOOR, SO I PULLED UP ON IT WITH MY FOOT AND THE BRAKES RELEASED BUT STEERING CONTROL DID NOT RESUME. I GOT OFF AT THE NEXT EXIT AND VERY SLOWLY MADE MY WAY ON HOME. ANY APPLICATION OF THE BRAKE PEDAL RESULTED IN BRAKES LOCKING UP AND THEY WERE APPLIED SO TIGHTLY THAT ANY ACCELERATION COULD NOT SPEED UP UNLESS I PULLED UP ON THE BRAKE PEDAL. UPON ARRIVING HOME LOOKED THINGS OVER NO POWER STEERING UNLESS MOTOR WAS AT HIGH RPM,POWER STEERING PUMP LOOKED AS IF IT EXPELLED FLUID OUT THE BREATHER CAP AND THE BRAKES SMELLED AS IF VERY HOT. NOW THAT THIS HAPPENED I RECOGNIZED THIS HAD HAPPENED BEFORE BUT SOMEHOW REPAIRED ITSELF,BUT NOT TO THIS EXTREME. I SUFFERED BRUISES FROM SHOULDER HARNESS AND SEATBELT AND SOME KNOTS ON MY HEAD FROM BEING THROWN AROUND I CAME SO CLOSE TO OUT OF CONTROL AND A ROLLOVER SIMPLY COULDN'T CONTROL MY TRUCK.
NHTSA complaint #10460608 — an unverified report by a vehicle owner.