30 of the 1,082 complaints about the 2009 Chrysler Town AND Country are about the other systems — 3% of everything reported for this model year. Half of the failures with a mileage on record happened before 103,002 miles.
30
Complaints
1
Crashes
1
Fires
0
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
I was driving down the road and suddenly my van shut down causing me to drive over a curb and now my van does not start it cranks and there is a spark however it does not turnover and start and does not run!
NHTSA complaint #11624211 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Vehicle shuts off while driving
NHTSA complaint #11607520 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The vehicle has began stalling while driving and the power steering and power brakes do not work after the car stalls. This is an extreme safety hazard for my wife and kids who use this vehicle and have found it difficult to steer and stop while driving. The problem could not be replicated by a service center and no solution was found. This problem has been occurring since August 2021 (which is when we bought the vehicle).
NHTSA complaint #11435627 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE VEHICLE SHUTS OFF WHILE DRIVING VERY UNSAFE. YOU LOOSE ALL CONTROL OF THE VEHICLE WHEN IT SHUTS OFF STEERING AND BRAKES
NHTSA complaint #11282748 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
SEE ATTACHED LETTER OUTLINING MY COMPLAINT. I PURCHASED A CHRYSLER TOWN & COUNTRY MINIVAN FROM SECURITY DODGE CHRYSLER JEEP RAM IN AMITYVILLE, LONG ISLAND IN FEBRUARY 2009. APPROXIMATELY EVERY TWO YEARS OR SO SINCE I PURCHASED THIS CAR, THE EGR VALVE FAILS, RESULTING IN ME HAVING TO REPLACE IT. NOW IN JULY OF 2019, THE EGR VALVE HAS FAILED AGAIN AND REQUIRES REPLACEMENT. THIS IS THE 5TH TIME THIS DARN PART HAS NEEDED TO BE REPLACED!!
NHTSA complaint #11245557 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WILL BE DRIVING STRAIGHT DOWN A CITY STREET GOING OUT 40MPH. THE VEHICLE WILL THEN JUST LOOSE POWER AND TURN OFF. DID NOT HIT A BUMP OR SPEED UP OR ANYTHING. AFTER LOOSING POWER WILL TRY TO CONTROL VAN TO THE SIDE OF THE ROAD WHERE IT WILL SIT FOR A FEW MINUTES. WILL THEN START IT AGAIN AND LEAVE. THIS HAS HAPPENED 3 TIMES IN THE LAST 2 MONTHS.
NHTSA complaint #11220946 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
DROVE VEHICLE IN THE MORNING OF 5/31/19. DROVE ABOUT 25 MILES. GOT HOME SAT ABOUT HOUR. TURNED KEY TO START AND NO NOISE. BUT HAVE FULL POWER TO EVERYTHING ELSE. THERE IS NO NOISE WHEN YOU TURN KEY.
NHTSA complaint #11217172 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
CLOCKSPRING GOES BAD FROM 2 TOWN & COUNTRY TRY I OWNED & THE TOURING SHIFTER GETS STUCK & CAN'T MOVE OUT OF PARK. THE HEAT FOR THE REAR ALSO IS BAD, THE LINE LEAKS.
NHTSA complaint #11207424 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
SOMETIME OVERNIGHT ON JAN 1/2ND 2019 MY VEHICLE STARTED ON FIRE. THE VEHICLE WAS NOT IN USE, WAS PARKED IN OUR DRIVEWAY, AND HAD NOT BEEN IN USE SINCE THE MORNING BEFORE. THE FIRE MUST HAVE WENT OUT ON ITS OWN. BUT CAUSED DAMAGE TO BOTH THE INSIDE AND OUTSIDE OF THE VEHICLE. THE INSIDE OF THE VAN SMELLS HEAVILY OF ELECTRICAL SMOKE.
NHTSA complaint #11164728 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE POWER DOORS ON EITHER SIDE DO NOT OPEN OR CLOSE ELECTRICALLY AND THE DRIVERS SIDE REAR PASSENGER DOOR DOES NOT OPEN FROM THE INSIDE OF THE VEHICLE MAKING IT UNSAFE FOR A PASSENGER IN THE BACK SEAT. THE WINDOWS DO NOT GO DOWN EITHER. MAJOR ISSUE. THIS HAPPENS ALL THE TIME WHEN IN MOTION OR STATIONARY.
NHTSA complaint #11019426 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MINIVAN KEEPS ON STALLING GOING UNDER 30 MILES PER HOUR.... NO ENGINE LIGHT OR CODES APPEAR ON DASH.. LAST TIME I WAS TRYING TO MAKE A TURNAND IT STALLED IN THE MIDDLE OF THE INTERSECTION. IM CONCERNED SINCE IM MOTHER OF 4 AND I DRIVE THEM TO SCHOOL AND BACK.
NHTSA complaint #10979115 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
R03-NHTSA 14V-373 - WIRELESS IGNITION NODE MODULE MADE APPOINTMENT WITH CHRYSLER DEALERSHIP OF PARAMUS, NJ, DEALER ORIGINALLY TOLD ME THAT PARTS WERE IN-STOCK. AT TIME OF SERVICE, THEY TRIED TO SELL ME ADDITIONAL SERVICES THAT I REFUSED - THEY THEN CLAIMED THAT THE PARTS WERE NO LONGER IN STOCK. DEALER IS REFUSING TO CORRECT THIS MATTER FREE OF CHARGE - WITHOUT PURCHASING ADDITIONAL SERVICE FROM THEM.
NHTSA complaint #10883254 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
REAR A/C EVAP CORE AND H BLOCK BAD. PROBLEM APPARENTLY FROM 2006 TO CURRENT MODELS. CHRYSLER WILL NOR ACKNOWLEDGE PROBLEM, DEALERS HANDS ARE TIED.
NHTSA complaint #10864459 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE CAR STALLS WHILE DRIVING AT BOTH LOW AND MEDIUM SPEEDS. THE ENGINE DIES COMPLETELY SO NO ACCELLERATION AND THE POWER STEERING FAILS. I MUST SHIFT INTO NEUTRAL TO TRY TO RESTART. THIS MAY TAKE SEVERAL TRIES. THIS HAS HAPPENED SEVERAL TIMES OVER THE LAST FEW WEEKS. THE CAR HAD A TUNE UP AND COILS REPLACED WITH NO CHANGE IN THE STALLING ISSUE. NOTE: THE IGNITION KEY AND SWITCH WERE PREVIOUSLY REPLACED FOLLOWING A RECALL.
NHTSA complaint #10836374 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MAY 2015 WE RECEIVED A SAFETY RECALL FOR THE WIN MODULE. THE LOCAL DEALER HAS NOT RECEIVED REPLACEMENT PARTS. IT HAS BEEN 8 MONTHS WHICH SEEMS LIKE A REASONABLE TIME TO EXPECT PARTS TO BE AVAILABLE. THIS IS OUR COMPLAINT!!!! WE DO NOT WANT TO WAIT TIL AN ACCIDENT HAPPENS TO HAVE IT REPLACED......
NHTSA complaint #10823753 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I HAVE RECEIVED TWO RECALL LETTERS OVER THE PAST YEAR RELATING TO THE THE SAFETY RECALL OF THE "WIRELESS IGNITION NODE" (WIN) THAT MAY HAVE UNINTENTIONAL MOVEMENT OF THE "FREQUENCY OPERATED BUTTON IGNITION KEY" (FOBIK) FROM THE "ON" TO THE "ACCESSORY" POSITION WHILE DRIVING. IT WAS NOTED THAT THIS COULD CAUSE UNINTENTIONAL ENGINE SHUT OFF AND INCREASE THE RISK OF A CRASH. I HAVE CALLED MY CHRYSLER DEALERSHIP (KINGS CHRYSLER JEEP IN CINCINNATI OHIO) TO TRY AND GET THIS FIXED 4 TIMES (6/16/2015, 7/1/2015, 10/2/2015, AND 1/16/2016) OVER THE LAST SEVERAL MONTHS. EACH TIME I CALL, I'M TOLD THAT "THEY ARE RESTRICTED ON PARTS AND TO CALL THEM BACK IN A COUPLE WEEKS". THE ASSOCIATE IN THE PARTS DEPARTMENT ALSO TOLD ME THAT CHRYSLER HAS BEEN EXTREMELY SLOW IN PROVIDING PARTS RELATING TO THIS RECALL AND THAT THEY HAVE TO DEAL WITH CALLS LIKE MINE ALL THE TIME. I'M NOT SURE HOW TO GET THIS FIXED AND EVEN IF MY NOTIFICATION TO YOUR ASSOCIATION THROUGH THIS COMPLAINT WILL EVEN WORK BECAUSE IT APPEARS THAT FIAT/CHRYSLER HAS BEEN SLOW ON MULTIPLE RECALLS. PLEASE HELP IF YOU CAN AND LET ME KNOW HOW THIS CAN BE ADDRESSED IN THE NEAR FUTURE (I DON'T WANT TO KEEP DRIVING AN UNSAFE VEHICLE)!
NHTSA complaint #10820632 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MY TPMS SYSTEM PERIODICALLY GIVES ME FALSE INFO RE:MY TIRES. THIS LAST TIME THE WHEEL MONITOR ITSELF WAS LEAKING. THIS, AFTER I HAD REPLACED ALL 4 LAST WINTER. WHAT LIFE SPAN DO THESE DEVICES HAVE?
NHTSA complaint #10787311 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
ON SEPTEMBER 28TH 2015, WE TOOK OUR VEHICLE INTO GREEN CHEVROLET IN EAST MOLINE, ILLINOIS TO HAVE THE WIRELESS IGNITION NODE MODULE ON A VEHICLE REPLACED FOR A SAFETY RECALL. AT 8:49 A.M. THEY HAD CALLED US TO LET US KNOW THEY HAD DONE THE OIL CHANGE AND TO LET US KNOW OF A FEW REPAIRS THAT NEEDED TO BE DONE THAT WERE NOT RELEVANT TO THE RECALL AND ALSO INFORMED ME THAT THEY WERE CURRENTLY WORKING ON THE RECALL REPAIR. AT 9:34 A.M. THEY CALLED ME BACK AND SAID THEY WERE GETTING READY TO DO THE RECALL REPAIR BUT WANTED TO LET ME KNOW OF CRACKS THAT WERE IN THE DASHBOARD THAT THEY NEEDED TO REMOVE TO DO PART OF THE REPAIR. THEY SENT ME PICTURES TO SHOW THAT THEY WERE IDENTICAL CRACKS ON THE DRIVER AND PASSENGER SIDE THAT WENT ALL THE WAY THROUGH ON THE CORNERS PLUS AN ADDITIONAL CRACK ABOUT ONE-FIFTH OF THE WAY OVER FROM THE PASSENGER SIDE THAT WENT ALL THE WAY THROUGH. THEY CLAIM THESE CRACKS WERE THERE PRIOR TO THE REPAIR BUT WE HAVE NEVER SEEN THESE CRACKS BEFORE AND CLAIM THAT IT MUST HAVE BEEN DONE DURING THE REPAIR. WE DUST OUR DASH BOARD AND WOULD HAVE SEEN SUCH EXTENSIVE CRACKS. THEY ARE LOCATED WHERE THE DEFROST VENTS ARE. GREEN CHEVROLET REFUSES TO REPLACE IT AND HOLDS TO THAT THEY WERE ALREADY THERE. DUE TO THE LOCATION OF THE CRACKS, THERE IS NO WAY FOR US TO CAUSE IT. IT APPEARS AS IF THEY WOULD HAVE BEEN CAUS D BY SOMEONE PRYING UP THE DASHBOARD INCORRECTLY.
NHTSA complaint #10779511 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
RECALL L25 WAS RECEIVED PRIOR TO THE DATE AND MILEAGE LISTED ABOVE. THE DEALER WAS CONTACTED AND I WAS TOLD THE PARTS WERE ON BACK ORDER. THIS WAS NEVER REPAIRED. I THEN RECEIVED RECALL R03. I CONTACTED THE SAME DEALER ON 6/17/15 AND WAS TOLD R03 SUPERSEDED L25 AND PARTS WOULD BE ORDERED AND SHOULD BE RECEIVED IN A LITTLE OVER 2 WEEKS. I RECONTACTED THE DEALER ON 07/20/15 AND WAS TOLD PARTS WERE STILL ON ORDER. I RECONTACTED THE DEALER ON 09/28/15 AND WAS TOLD PARTS WERE STILL ON ORDER. I THEN CONTACTED THE FCA GROUP RECALL ASSISTANCE CENTER AND SPOKE TO [XXX]. SHE STATED PARTS WERE AVAILABLE FOR THE R03 RECALL AND WOULD CONTACT THE DEALER. SHE STATED SHE SPOKE TO THE DEALER AND THEY DID HAVE PARTS ON ORDER AND I WAS NEAR THE "TOP OF THE LIST." THIS IS TOTALLY UNACCEPTABLE. THE STATEMENT IN THE LETTER I RECEIVED THAT "...WE ARE SINCERELY CONCERNED ABOUT YOUR SAFETY." APPEARS UNTRUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10778222 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I WOULD LIKE TO COMPLAIN ABOUT THIS SPECIFIC RECALL NOTICE I HAVE ON MY VAN. I HAVE BEEN ON 2 WAITING LIST WITH 2 DIFFERENT CHRYSLER DEALERS IN MY AREA SINCE THIS RECALL CAME OUT DUE TO NOT HAVING PARTS AVAILABLE TO FIX THE PROBLEM. THE PROBLEM IS THE WIRELESS IGNITION NODE MODULE. I DON'T UNDERSTAND HOW THERE ARE NO PARTS AVAILABLE, WHEN CHRYSLER MADE THIS RECALL. IF YOU KNOW OF A PROBLEM TO THE VEHICLE, MAKE REPLACEMENT PARTS AND GET THE CARS FIXED. I WOULD LIKE AN ANSWER AS TO WHEN I CAN GET MY VEHICLE FIXED AND WHEN MORE PARTS ARE GOING TO BE MADE AVAILABLE. I WANT MY CAR FIXED IMMEDIATELY. THIS IS A SAFETY ISSUE AND IT NEEDS TO BE FIXED NOW.
NHTSA complaint #10775977 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
RECALL R03 / NHTSA 14V-373, I HAVE BEEN TRYING SINCE JUNE 2015 TO GET MY LOCAL CHRYSLER DEALER, AT PROSPERITY DR, SILVER SPRING, MD 20904, TO DO THIS RECALL. ON JUNE 22, 2015, THE VAN WAS AT THE DEALER FOR THE RECALL WORK BUT WHEN I WENT TO PICK IT UP, THEY SAID THE PARTS NEVER CAME IN. THEY SAID THEY WOULD ORDER AGAIN AND CONTACT ME. NO ONE DID. I CALLED AGAIN TODAY, SEPTEMBER 17, 2015 AND REQUESTED THE RECALL WORK. THEY STILL DO NOT HAVE THE PARTS. THEY SAID THAT THEY CAN NOT GET THE PARTS BECAUSE YOU HAVE RESTRICTED SENDING THE PARTS TO THE DEALERS FOR SERVICE. I WAS TOLD TO CALL AGAIN IN 2 OR 3 WEEKS. PLEASE HELP!!!
NHTSA complaint #10764556 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I HAVE BEEN HAVING AN ISSUE WITH MY VEHICLE FOR OVER A YEAR NOW WHICH MORE RECENTLY HAS BEEN ISSUED A RECALL R03 RELATING TO THE FOBIC. I HAVE NOW HAD 5 INSTANCES WHERE MY VEHICLE HAS STOPPED WHILE I WAS DRIVING. I WAS TOLD OF THE RECALL BUT THE PARTS WERE NOT AVAILABLE UNTIL MORE RECENTLY. I CALLED AND WAS PUT ON A LIST 2 MONTHS AGO TO GET THIS FIXED. THEY SAID IT WOULD BE ABOUT 3 WEEKS AND IT HAS NOW BEEN TWO MONTHS. WHEN I CALLED TODAY THE DEALERSHIP SAID THAT THEY ONLY GET ABOUT 3 PARTS EVERY SO OFTEN AND I WAS STILL NUMBER 23 ON THE LIST. I AM VERY UPSET BY THIS. THIS ISSUE SHOULD HAVE BEEN FIXED IN A TIMELY FASHION. THIS IS VERY DANGEROUS AND I HAVE BEEN LUCKY TO NOT BE IN AN ACCIDENT. I NEED THIS TO BE RESOLVED IMMEDIATELY. I WAS HOPING YOU COULD HELP BY PUTTING IN MY COMPLAINT.
NHTSA complaint #10747565 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WE HAVE RECEIVED SEVERAL RECALL DOCUMENTS FROM MANUFACTURER AND HAVE TRIED TO SCHEDULE SERVICE OVER THE PAST YEAR AND REPEATEDLY TOLD PARTS ARE NOT AVAILABLE. THIS IS A VIOLATION OF THE ORDER TO STILL HAVE A CRITICAL ISSUE OUTSTANDING OVER 1 YEAR WITHOUT RESOLUTION
NHTSA complaint #10745696 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHILE FILLING THE REAR DRIVER SIDE TIRE WITH AIR, THE ALUMINUM VALVE STEM SNAPPED OFF CAUSING THE TIRE TO COMPLETELY DEFLATE. REPLACED ALUMINUM STEM WITH RUBBER STEM AS A TEMPORARY FIX WHILE SEARCHING FOR REPLACEMENT PARTS TO THE TPMS SENSOR. APPROXIMATELY TWO DAYS LATER, WHILE ATTEMPTING TO UNSCREW THE VALVE CAP FROM THE REAR PASSENGER SIDE TIRE, THE ALUMINUM VALVE STEM BROKE OFF IN MY HAND CAUSING THE TIRE TO COMPLETELY DEFLATE. I FOUND AFTER MARKET REPLACEMENT ALUMINUM VALVE STEMS THAT FIT THE OEM TPMS SENSORS AND HAD THEM ALL REPLACED. UNFORTUNATELY IT IS ONLY A MATTER OF TIME BEFORE THESE FAIL. ALUMINUM VALVE STEMS ON TPMS ARE CLEARLY A SAFETY ISSUE AND WARRANT A RECALL. TPMS STEMS ON ALL NEWER VEHICLES ARE NOW RUBBER.
NHTSA complaint #10744363 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I WAS DRIVING AND GOT HIT ON PASSAGE SIDE THE VAN WAS TOTALED THE FRONT AIR BIGS WENT OFF HOWEVER THE SIDE ONES NEVER DID.
NHTSA complaint #10733362 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I FINALLY RECEIVED THE SECOND NOTICE FOR THE SAFETY RECALL OF MY VEHICLE REQUESTING ME TO MAKE AN APPOINTMENT TO REPLACE THE WIN MODULE AND FOBIK'S ALMOST A YEAR AFTER I RECEIVED THE FIRST NOTICE. THE MAINTENANCE CLERK HELD ME ON THE PHONE TO VERIFY THEY HAD THE PARTS IN STOCK, WHICH AT THE TIME THEY HAD 2 AVAILABLE. I MADE THE APPOINTMENT FOR 3 WEEKS AFTER I SPOKE TO THEM TO COINCIDE WITH MY VACATION TIME. I RECEIVED A CALL THE DAY BEFORE THE APPOINTMENT TO CONFIRM. I GET TO CUETER CHRYSLER THE DAY OF THE APPOINTMENT, JUNE 24TH, 2015, AND THEY DO NOT HAVE THE PARTS AVAILABLE FOR MY CAR. THE PARTS ARE ORDERED, BUT NO ETA AVAILABLE. HOW IS THIS POSSIBLE? THIS IS A BIG INCONVENIENCE. SHOULD THEY HAVE HELD THE PARTS AVAILABLE FOR MY APPOINTMENT? ARE THE CLERKS KNOWLEDGEABLE ABOUT PARTS SPECIFIC TO EACH VEHICLE? HOW CAN THIS BE AVOIDED?
NHTSA complaint #10727062 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHEN EXITING MY VEHICLE SUNDAY, IT WOULD NOT SHUT OFF NOR WOULD THE KEY COME OUT. I WAS FINALLY ABLE TO TURN THE ENGINE OFF BUT NOT GET THE KEY OUT. THIS MEANT THAT THE ACC MODE WAS ALLOWING POWER TO REMAIN ON. BECAUSE THE DEALERSHIP WAS CLOSED ON SUNDAY, THE POWER REMAINED ON UNTIL I COULD CALL THEM MONDAY MORNING. I WAS TOLD TO JUMP THE VEHICLE OFF AND BRING IT IN. WHEN DRIVING TO THE DEALERSHIP, I REALIZED THE RADIO NO LONGER WAS FUNCTIONING BECAUSE OF THE POWER FAILURE CAUSED BY THE IGNITION SWITCH THAT WAS NOT WORKING. THEY REPLACED THE IGNITION SWITCH FREE OF CHARGE BUT WILL NOT FIX THE RADIO. I AM CONFIDENT IT WAS CAUSED BY THE FAILURE OF THE KEY AND THE SUBSEQUENT POWER DRAIN. ALL OF THIS WAS CAUSED BY THE FAILURE OF THE IGNITION SWITCH. I AM NOT A MECHANIC BUT A TEACHER SO I MAY NOT BE USING CORRECT TERMINOLOGY. I HOPE YOU UNDERSTAND WHAT I AM TRYING TO EXPLAIN. ALSO, FOR OVER A YEAR, I HAVE BEEN CORRESPONDING WITH CHRYSLER ABOUT AN ISSUE I HAVE BEEN HAVING WITH THE IGNITION SWITCH. THE SAME IGNITION SWITCH THAT I AM SPEAKING OF ABOVE WILL (NUMEROUS TIMES) BECOME DISENGAGED AND SHUT OFF. BECAUSE OF THIS I NEVER ALLOWED MY CHILDREN TO DRIVE IT. CHRYSLER ON MANY OCCASIONS TOLD ME TO "BE VERY CAREFUL AND TAKE ALL PRECAUTIONS" BECAUSE THE PARTS WERE NOT AVAILABLE TO COMPLETE THIS REPAIR. I KNOW THAT ALL OF THESE PROBLEMS ARE RELATED.
NHTSA complaint #10723422 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
RECALL: L25/NHTSA 14V-373 THIS RECALL CONCERNS THE FREQUENCY OPERATED BUTTON IGNITION KEY (FOBIK). CHRYSLER CONTINUES TO STATE THE THE PART REQUIRED TO PROVIDE A PERMANENT REMEDY FOR THIS CONDITION IS CURRENTLY NOT AVAILABLE. IT HAS BEEN ALMOST A YEAR SINCE OWNERS WERE NOTIFIED OF THIS DEFECT. I HAVE NOT BEEN NOTIFIED SINCE THE INITIAL MAILING ABOUT THIS SAFETY RECALL.
NHTSA complaint #10715475 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I BOUGHT THE VEHICLE OVER 15 MONTHS PRIOR WITH 23000 MILES. IN LESS THAN A YEAR, THE VEHICLE WOULD JUST SHUT OFF UPON DECELERATION AND/OR COMING TO A STOP - USUALLY AFTER EXITING THE HIGHWAY. SINCE THEN IT JUST SHUTS OFF RANDOMLY - USUALLY WHEN STOPPING AT A RED LIGHT. I TOOK THE VAN TO THE DEALER WHO COULD NOT FIND ANY CODES. INSTEAD, THEY CHARGED ME $300+ FOR A FLUSH! WHEN I TOOK IT BACK, THEY TOLD ME THAT IT COULD BE THE TRANSMISSION AND TIGHTENED THE WIRES. THE PROBLEM REMAINED. A MONTH LATER, I TOOK THE VAN TO ANOTHER AUTO REPAIR SHOP WHO COULD NOT FIND THE PROBLEM UNTIL HE WENT OUT ON THE ROAD WITH ME. AGAIN, I WAS TOLD THAT IT WAS LIKELY THE TRANSMISSION. APPROXIMATELY 3 MONTHS LATER AS THE PROBLEM CONTINUED, THE HOSE BLEW AND I WAS TOLD TO REPLACE THE HOSE AS WELL AS THE TRANSMISSION. NOW THAT THE TRANSMISSION HAS BEEN REPAIRED/REBUILT, THE PROBLEM STILL OCCURS!!!!!!!!!!! THIS IS UTTERLY INSANE AND I DO NOT HAVE THE MONEY TO KEEP PUTTING BAND AIDS ON A PROBLEM THAT THE DEALER NOR OTHER REPUTABLE REPAIR SHOPS CAN IDENTIFY. I HAVE 3 YOUNG CHILDREN (AGES 6, 7, & 8) AND NO OTHER VEHICLE. I AM CONSTANTLY IN FEAR OF BEING REAR-ENDED BECAUSE THE VAN JUST SHUTS OFF. WHEN I CONTACTED CHRYSLER ABOUT A POTENTIAL RECALL, SHE WAS UNHELPFUL. INSTEAD, SHE DIRECTED ME TO THIS WEBSITE TO FILE A FORMAL COMPLAINT. LET ME ADD THAT SINCE I BOUGHT THE VEHICLE, THERE HAVE BEEN 3 RECALLS - A/C WIRE (THAT I DID EXPERIENCE), BRAKES (I HAD REPLACED AND WILL NEED TO BE REIMBURSED), AND THE FRONT-WHEEL ALIGNMENT (THAT I NOW HAVE TO GET SERVICED). THIS IS UTTERLY RIDICULOUS AND I AM APPALLED THAT I HAVE TO ENDURE THIS ISSUE. SOMETHING NEEDS TO BE DONE IMMEDIATELY!
NHTSA complaint #10438152 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WE'VE BEEN HAVING CONTINUOUS PROBLEM WITH OUR TIRES, CONSTANTLY LOSING PRESSURE. WE THOUGHT IT WAS A TIRE ISSUE, HOWEVER EVERY TIME I HAD THE TIRES CHECK THEY COULD NOT FIND ANYTHING WRONG. AGAIN, WE WERE LOSING PRESSURE IN A TIRE, I WENT TO FILL THE TIRE AND THE ALUMINUM VALVE STEM BROKE IN TWO. FORTUNATELY, WE WERE NOT MOVING WHEN THE STEM CAME APART. WHEN I WENT TO A QUICK OIL CHANGE I WAS INFORMED THAT THEIR COMPANY POLICY IS NOT TO TOUCH THE ALUMINUM VALVE STEMS BECAUSE SO MANY HAD COME APART IN THEIR EMPLOYEES HANDS.
NHTSA complaint #10372949 — an unverified report by a vehicle owner.