2016 Chrysler Town AND Country other reported problems

UNKNOWN OR OTHER

I have owned 2 chrysler town and countrys over the past 9 years, a 2010 and a 2016. The rear sliding door has locked up and doesn't allow the door to open. It happened to the 2010 so I decided to get a newer one and now the same thing has happened to the 2016. The 2016 also has a driver window problem where the regularactor breaks and has to be replaced. I have replaced it 4 times in the past year. My son is a mechanic and has urged me not to buy chrysler, but I was loyal so I still have it. I am seriously considering a brand change now due to the annoyance and the safety aspect. I transport my family alot and this problem is putting a big damper on things. I have also researched this on the internet and it seems to be a common problem. Can I ask why there isn't a recall on these issues? Thanks you for your time.

NHTSA complaint #11689575 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My back sliding door on the left side just locked up and will not release. This car is a 2016 with only approx 43,600 miles . The door just will not open at all. This has a tsb#23-017-20 i found on line where others have complained

NHTSA complaint #11676476 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

A 2015-2016 Chrysler Town & Country and Dodge Grand Caravan recall was issued due to a potential loss of motive power. The transmission pump could seize, causing a loss of hydraulic pressure. This recall also includes 2016 Dodge Journey and Ram ProMaster vehicles. To check if your specific vehicle is affected, you'll need your 17-digit Vehicle Identification Number (VIN). This the issue I have with my van.I believe my van should be included in this recall. I cannot trust this vehicle especially on the highway. The transmission is 62TE and was manufactured during the same time as the recalled vehicles. The code reader indicates the hydraulic pumps are not working. I need to have a safe vehicle that I can depend on.

NHTSA complaint #11676050 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

HEAD REST ON PASSENGER FRONT SEAT DEPLOYED/MALFUNCTIONED UNEXPECTEDLY. YES IT IS AVAILABLE FOR INSPECTION. IT COULD HAVE HIT MY HUSBAND IN THE HEAD AS HE WAS ENTERING THE VEHICLE. NOW I AM CONCERNED THE SAME MALFUNCTION MAY HAPPEN ON DRIVERS SIDE WHILE VEHICLE IS BEING DRIVEN. NO NO NO WARNING WERE GIVEN

NHTSA complaint #11674076 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The transmission on my 2016 Chrysler Town & Country with a 62TE transmission is faulty. The pumps inside the transmission are not working and seizing up. I checked with recalls and according to Mopar, there is no recall on my particular vin number. But I have read that a recall was issued for 2016 Chrysler and Dodge products with the same 62TE transmission as mine. I would like to register a complaint, I believe my van should be included in the recall and want someone to investigate. I have also many other minivan owners with 62TE transmissions have experienced the same problem. I believe my van was missed in the initial recall and would like to believe this problem can be addressed.

NHTSA complaint #11668832 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

First incident. Driver side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit van. Door had to be dismantled and failed latch replaced. Approximately 7 years old and roughly 52,000 miles. This was around 9/2023. Second incident. Passenger side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit / enter van. Scheduled to go in for failed latch replacement at Chrysler dealer. Approximately 9 years old and roughly 63,000 miles. Either one of these unexpected failed door latch incidents could have led to injury or possibly death.

NHTSA complaint #11667010 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I received a letter from Chrysler regarding TSB #23-017-20 regarding the rear sliding doors unable to be opened either electrically or manually a few years ago. Recently the cars left/rear door wouldn't work. Unable to open it at all. It's a 2016 Town and Country with 147,421 miles on it. Well within the TSB requirements. I called a local Chrysler dealer. They told me if they decided the cars problem wasn't part of the recall they would charge me $250.00 for diagnostics. It clearly is related since it has the same symptoms. Sounds like their way of avoiding the repairs since Chrysler will only reimburse the dealer for 1.2 hrs when actually repair time is past 3 hours. I then called 1-800-247-9753 the number on Chrysler's service bulletin they mailed me. After a 30 minute conversation were they told me the car didn't qualify. I convinced them it did when I referred the letter they sent me. They said to contact a dealer which I told them I had. I explained their response and they said they would put a complaint regarding the dealer and there was nothing else they could do. I called another local dealer and they never bothered to call me back. I called a local car repair place since the letter says they would reimburse someone else if the repair is done somewhere else. They refused to sell the place the part to them. I entered my vin number on Chrysler's web site that they provide to reimburse customers. The vin number came back as not qualifying for the service bulletin. These are their ways to avoid servicing these cars under the Service Bulletin. I have proof the car is within the mileage limit and at this time it still is. I had to replace the part myself. My wife needed the car and couldn't wait for Chrysler. There are many places online were people with the same problem were denied the repair even though they did qualify. Thanks

NHTSA complaint #11637278 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

car would turn off randomly while driving; this primarily happened at red lights. After a moment was able to turn car back on and continue driving. Took car to mechanic and had something replaced; however, this issue continued. Took car to dealership and they confirmed that they could find nothing wrong with the car. Dealership that provided follow-up call that there was a potential fix to have PCN (?) chip updated and that this was a known issue. It does not seem safe to have a car randomly turning off while driving; especially in a large mini van which is most commonly used by families with young children. The dealership made me pay $300 to pay for the safety fix despite it being a known issue and a safety issue. When the car would turn off this was at 0 mph but it occured coming from all different types of speeds. Foot on the break in the middle of an inner section - that is DANGEROUS and someone speeding through and crashing into you. PCN update was completed at Chrysler dealership.

NHTSA complaint #11630768 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Righ passenger side door making a buzzing sound when locking/unlocking sliding door. Door will not open. Just bought car yesterday, 9/14/24

NHTSA complaint #11614707 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The van cut off while driving twice in one day. Took van to have battery, starter and alternator checked and all was find.

NHTSA complaint #11614603 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My 2016 Chrysler Town and country van, started making horrible noises while I was circling to get my friend at the airport. There was no warning light and no place to stop. I slowly drove 2 miles to a gas station and parked it over night, got it towed to my regular shop in the morning. They told me transmission oil pump had failed. They referenced me to NTHSA SAFETY RECALL 16V461000 ( Chrysler recall number S44 ) for transmission oil pump. Recall was for dates Aug 2015 thru Aug 2016. My vehicle DOM was December 2015, right in the middle of the recall date range. However, for unknown reasons, my VIN is not included in the NTHSA recall and Chrysler / FCA / Stellantis is refusing to pay for the $7500 repair. I would like NTHSA to please add my VIN number to the above referenced recall. Please let me know next steps. Thank you!

NHTSA complaint #11601771 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

1. Engine runs but when I shift into reverse, drive etc. Car does not move. When I took it to be looked at, they said that my transmission doesn't have pressure. There was no indicator lights on the dash or any reason for me to think anything was wrong until I went out to drive my kids to school and it wouldn't move. Available for inspection on request.

NHTSA complaint #11594505 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Driver side sliding door failures to open. It can not be unlocked & it can not be opened manually. Started on may 23,2024. Navigation system does not work also.. Stopped working 3yrs ago.

NHTSA complaint #11590675 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My rear passenger sliding door doesn't lock. My rear driver sliding door won't open. This is a safety problem if I was ever in a wreck and couldn't get my Grandaughter out the door due to her being in a car seat. This is a serious safety issue. If the car caught fire you would put someone in grave danger if they were in the back seats and the door wouldn't open. This is a huge problem with these vehicles and I don't think we should have to pay for it, Chrysler should.

NHTSA complaint #11586339 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The rear door on Left side won't unlock, it won't unlock or open at all. It's stuck in closed position and cannot be open manually.

NHTSA complaint #11544473 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Actuator for driver side sliding door lock making loud noise when operating which will lead to failure

NHTSA complaint #11518023 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The drivers sliding door is stuck locked/closed. A toddler was stuck in her car seat since I was not able to open the door. This could be a huge safety issue if in an accident or adult unable to help her get out through window.

NHTSA complaint #11516759 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have had this vehicle for 2 years. I have replaced the fly wheel 3 time. It has caused many issues under he hood.

NHTSA complaint #11510407 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Safety component issue. Sliding doors have actuator locking mechanism failure. May cause the door to not lock or unexpectedly lock shut with adults or children are in rear vehicle seats. Loud buzzing noise is one symptom to identify a faulty sliding door actuator.

NHTSA complaint #11500734 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The vehicle was listed on the Facebook marketplace for 96,000 miles, while near purchasing for $8,900, cash asked the seller to run a carfax and he took very long, and never gave it to us. I took it upon myself to contact someone to run the VIN number on the vehicle ... the carfax shows the vehicle has 450,487 miles registered in Maryland at 450,487 miles on 11-16-2022. Said vehicle with the same vin was registered in New York State on 12-12-2022 and listed with an odometer reading of 99,451 miles. The receipt was given with the wrong price than originally charged (included in uploads). Odometer was turned back from this dealership registered in New York State I believe it's very unfair for law-abiding citizens like myself to go through such a disastrous experience as well as almost losing $8,900, I'm kindly asking you to please investigate this matter because I believe most of the vehicles sold by this seller has fake odometer reading (mileage). Please run the VIN for this vehicle registered to different states with different odometer reading upon reaching New York State to scam law-abiding citizens. I want this to be investigated ASAP. I enclosed for your convenience my messenger chats with the seller.

NHTSA complaint #11500203 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The driver side rear sliding door is stuck in a closed and locked position. All attempts to open or unlock it using fobs, interior buttons, or manual force have failed. Others with this same issue seem to attribute it to a known lock actuator issue. Inability to exit the vehicle is a safety concern. I have not yet seen a mechanic for it. There were and continue to be no warnings/symptoms/indications that the vehicle computer system recognizes the problem. Prior to this, both sliding doors have occasionally 'glitched' by repeatedly closing automatically, unbidden - also a safety issue if children are caught or injured by the unexpected action.

NHTSA complaint #11495221 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

SLIDING DOORS CANNOT BE UNLOCKED MANUALY. THIS IS DANGEROUS AS IF PRSON NEEDE TO EXIT IN EMERGENCY THEY CANT.

NHTSA complaint #11488556 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Rear side passenger doors. At times they do not work remotely or manually. They go into a lock position and there are no means of opening them. If there are passengers in the vehicle, they are locked inside without any means to get out those doors. At the present time on my vehicle, one is working and the other is in a lock position. I am calling the dealer today to set up an appointment to resolve. This is a very serious problem if someone was to have passengers and have to exit the vehicle through those doors quickly, or are not able to climb out the front or back doors, I feel could lead to a liability or lawsuit against the manufacturer.

NHTSA complaint #11477505 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Driver's side sliding door lock remains locked in the locked position. It will not unlock and will not unlock, when using the unlock button. Will not unlock manually. Unable to open using interior or exterior door handles. All other door locks operate when using unlock button. Unsafe and difficult, when handicap individuals try to exit vehicle. Unable to open in case of emergency.

NHTSA complaint #11472939 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have a 2016 Chrysler Town and Country and just about every time the doors lock the drivers side sliding door makes this loud buzzing noise. Research shows that the door lock actuator is probably failing. My fear is that the door lock itself may fail. I expect the doors on the vehicle to lock when they are supposed to. This is a safety issue that needs to be addressed by Chrysler.

NHTSA complaint #11469931 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The actuators on both sliding doors were replaced by a Chrysler dealership under a recent recall. Both doors had been having problems locking and unlocking. The actuator on the passenger sliding door had to be replaced twice, but the door continued having issues with getting stuck in the locked position. We could not unlock or open it manually or electronically. Chrysler and the dealership continued to claim that they had replaced the parts according to the recall and they would not figure out why the door was continuing to get stuck locked. Then, while my teenager was driving 55 mph, the door spontaneously opened, even though all doors were locked while driving. Alarm bells sounded. Fortunately, I was with her and helped her to navigate to the shoulder of the road and put on the hazard lights so that I could try to shut the door. It did shut. This is a serious safety concern because my children usually are sitting in the back, right next to the sliding door. I am worried the door will randomly open while we are driving, or that the door will randomly lock them inside. It has not functioned properly since the dealership tried to replace the recalled actuator.

NHTSA complaint #11469302 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Sliding door suddenly and without warning fails to unlock or open. Whether attempts are made electronically nor manually, the door cannot be unlatched and therfore cannot be opened from the inside or outside creating a serious safety risk in the event of an accident or any reason for a speedy exit

NHTSA complaint #11467829 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Hood latch assembly detached from the hood of the van while driving on freeway causing the hood to crash into windshield, obstructing all visibility and causing extensive damage to vehicle.

NHTSA complaint #11465815 — an unverified report by a vehicle owner.