2009 Chrysler Town AND Country airbag problems

AIR BAGS

The contact owns a 2009 Chrysler Town and Country. The contact stated that while the vehicle was parked and unoccupied, the contact became aware that the steering wheel air bag and the front passenger's side air bags had deployed unexpectedly. The contact stated that the windshield was fractured from the air bags deployment. The vehicle was not diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 240,000.

NHTSA complaint #11752235 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11671959 — an unverified report by a vehicle owner.

AIR BAGS

Air conditioning condensation leaking below dashboard and onto carpet, causing electrical shorts in air bag and anti-lock brake (ABS). Chrysler identified this issue and issued a recall (K25) in January 2011, but only for vehicles manufactured through December 3, 2008. In consultation with Chrysler and according to its own internal documentation, my vehicle (manufactured in February 2009) has the same defective parts and is prone to the same safety issues caused by condensation leaking into critical electronic safety components, but they refuse to remedy the safety issue "due to it not being subject to the recall" -- despite Chrysler personnel conceding that my February-2009 was manufactured with the same, identical, flawed parts as those 2008 and earlier 2009 models that are subject to recall K25.

NHTSA complaint #11543329 — an unverified report by a vehicle owner.

AIR BAGS

The van was parked and ignition turned off. Airbags deployed without warning. No collision, no bumpy road conditions, and no warning prior to deployment. Van was inspected at repair shop through insurance where they determined it was a manufacturer issue. When we contacted the manufacturer they stated since there was no recall they could not help us. Police was called and report made. Also have witnesses that van was parked and turned off at the time. Thankfully no one was in vehicle or could have been worse. Front airbags are the only ones that deployed.

NHTSA complaint #11448128 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2009 Chrysler Town and Country. The contact stated after parking the vehicle at her residence, shortly after she heard a loud abnormal noise. The contact stated when she approached the vehicle, she saw the front driver’s and passenger’s side airbags had deployed independently, shattering the front windshield and rear passenger’s side windows. The contact stated no one was injured nor sought medical attention. The contact towed the vehicle to a local dealer where it remained. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

NHTSA complaint #11446512 — an unverified report by a vehicle owner.

AIR BAGS

The contact owns a 2009 Chrysler Town and Country. The contact received notification of NHTSA Campaign Number: 20V396000 (Air Bags, Steering) and took the vehicle to the dealer to have the emblem removed. The contact was informed that once the replacement emblem was received, he could bring the vehicle back. The contact stated that he contacted the dealer several times and was informed that the replacement emblem was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that he placed duct tape on the steering to cover the emblem screw holes. The contact stated that he was concerned about the airbag deploying while driving over a bump. The contact attempted to call the manufacturer but was unable to speak to anyone. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11438499 — an unverified report by a vehicle owner.

AIR BAGS

EMBLELM ON AIRBAG WAS REMOVED BY THE DEALER, THIS IS THERE RESOLUTION TO THE REPAIR, I NOW HAVE A EMPTY EMBLEM HOLE IN THE CENTER OF THE STEERING WHEEL AIRBAG, THEY ADVISED ME THEY DONT KNOW IF THEY ARE COMING UP WITH A REPAIR FOR THE AIRBAG. I HAVE PATIENTLY WAITED OVER 6 MONTHS AND AM LOOSING INCOME WITH THIS VEHICLE BECAUSE OF THE SAFTEY RECALL.

NHTSA complaint #11373176 — an unverified report by a vehicle owner.

AIR BAGS

THE SRS (AIRBAG WARNING LIGHT) CAME ON WHILE DRIVING AND THEN STAYED ON CONSTANTLY ON MY WIFE'S 2009 CHRYSLER TOWN & COUNTRY VAN IN JULY 2020. I TOOK THE VAN INTO THE LOCAL CHRYSLER DEALERSHIP FOR DIAGNOSTICS. THEY FOUND THAT THE OCCUPANT RESTRAINT MODULE WAS FAULTY AND NEEDED TO BE REPLACED BY PART # 68148358AA (OCCUPANT RESTRAINT MODULE). THE DEALER CHARGED ME $735 FOR THE REPAIR. AFTER THE REPAIR WAS MADE I DID SOME RESEARCH AND FOUND THAT CHRYSLER HAD A RECALL FOR FAULTY OCCUPANT RESTRAINT MODULES ON CHRYSLER TOWN AND COUNTRY VEHICLES MANUFACTURED JUNE 18, 2007, TO AUGUST 31, 2008. THE RECALL NUMBER IS S07. I CHECKED THE MANUFACTURING DATE ON OUR CHRYSLER TOWN AND COUNTRY VEHICLE AND FOUND THAT IT WAS MANUFACTURED IN SEPTEMBER 2008 (ONE MONTH AFTER THE DATE RANGE FOR RECALL S07). I CALLED CHRYSLER AND ASKED IF OUR VAN SHOULD BE COVERED SINCE IT HAD THE SAME PROBLEM AS DESCRIBED IN RECALL S07. THE RESPONSE WAS THAT THE VIN NUMBER WAS NOT INCLUDED IN THE RECALL AND THAT THE VIN NUMBER RANGE IN THE RECALL WAS SET BY THE NHTSA. IT APPEARS THAT OTHER OWNERS OF 2009 CHRYLSER TOWN & COUNTRY VANS MANUFACTURED AFTER AUGUST 2008 ARE EXPERIENCING THE SAME FAILURES OF THE ORC MODULES. I WOULD LIKE THE NHTSA TO INVESTIGATE TO SEE IF THE SAME ISSUE THAT CAUSED RECALL S07 IS PRESENT ON THE CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED AFTER THE AUGUST 2008 MANUFACTURING DATE. WHEN I ASKED THE CHRYSLER CUSTOMER CARE DEPARTMENT IF THEY WOULD REIMBURSE ME FOR THE REPLACEMENT OF THE ORC ASSEMBLY THEY SAID NO AND THAT THE ONLY WAY THEY WOULD REIMBURSE ME IS IF THE VIN NUMBER RANGE WAS EXTENDED BY THE NHTSA (CASE NUMBER 76954596). WOULD YOU PLEASE INVESTIGATE AND IF YOU FIND THE ISSUE THAT LEAD TO RECALL S07 EXISTS IN CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED AFTER AUGUST 2008, EXTEND THE RECALL TO INCLUDE ALL THE VANS THAT HAVE THIS CONDITION? THANK YOU!

NHTSA complaint #11349682 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONSUMER OWNS A 2009 CHRYSLER TOWN AND COUNTRY AIR BAGS WARNING INDICATOR ILLUMINATED. THE CONSUMER HAD NOT EXPERIENCED A FAILURE *BF *AS PER INDEPENDENT MECHANIC CLOCK SPRING THE CONTACT STATED THAT THE AIR BAGS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 138,500.

NHTSA complaint #11256482 — an unverified report by a vehicle owner.

AIR BAGS

INSTRUMENT PANEL LIGHTS AND GAUGES FLICKER AND MOVES SIMULTANEOUS WITHOUT ANY WARNING, TRANSMISSION GAVE OUT AT 97,528 MILES. FROM WHAT WE WERE TOLD IT IS A DEFECT THAT THOSE CARS HAVE. ALSO I'D POINT OUT I KNOW A FEW PEOPLE WITH SAME PROBLEM AND THEY WILL DOCUMENT THEIR COMPLAINTS AS WELL.CAR TURNS ON AND ONLY MOVES IN REVERSE, ONCE YOU TRY TO PLACE IT IN DRIVE IT SHUTS OFF. DEFECTIVE TRANSMISSION. THIS HAPPENED TO US WHILE WE WERE COMING OUT OF THE HIGHWAY AND GOING TO A RED LIGHT STOP. WHILE WE CAME TO A COMPLETE STOP THE CAR SHOOK REAL HARD AS IF WE HIT SOMETHING AND SHUT OFF. WE TURNED ON CAR WITHOUT A PROBLEM BUT AS SOON AS WE PLACED IT IN DRIVE THE SAME THING HAPPENED A BIG HIT IN ENGINE AND IT SHUT OFF. ALSO AIBAG LIGHTS ARE ON WHICH IVE HEARD MEANS THAT THEY ARE FAULTY

NHTSA complaint #11221964 — an unverified report by a vehicle owner.

AIR BAGS

CLOCKSPRING GOES AND I HAVE A HOOD PROBLEM AND MY SHIFTER GETS STUCK ON PARK. ALSO MY POWER STEERING IS NOISY.

NHTSA complaint #11204984 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH, THE IGNITION KEY MOVED INTO THE ACCESSORY MODE AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. PORTAGE CHRYSLER (LOCATED AT 3013 COUNTY HWY CX, PORTAGE, WI 53901, (608) 742-7141) WAS CONTACTED BY PHONE AND NOTIFIED OF THE FAILURE. PREVIOUSLY, THE VEHICLE HAD BEEN REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.

NHTSA complaint #11204335 — an unverified report by a vehicle owner.

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. IN ADDITION, THE INSTRUMENT PANEL STARTED TO FLICKER. THE VEHICLE STALLED AND THE DRIVER WAS ABLE TO COAST INTO A PARKING LOT AND POWER OFF THE ENGINE. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO DEWEY DODGE CHRYSLER JEEP (LOCATED AT 3175 SE DELAWARE AVE, ANKENY, IA 50021, (515) 289-8700) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WAS FAULTY UNDER THE INSTRUMENT PANEL AND HOOD. THE CONTACT WAS STATED THAT THE CLOCKSPRING IN THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.

NHTSA complaint #11174239 — an unverified report by a vehicle owner.

AIR BAGS

THE AIRBAG MALFUNCTION INDICATOR REMAINS ON ALL THE TIME .

NHTSA complaint #11112117 — an unverified report by a vehicle owner.

AIR BAGS

WE WHERE DRIVING IN FLORIDA ON VACATION ON JUNE 12, 2017 WHEN OUR 2009 CHRYSLER TOWN AND COUNTRY STARTED TO HAVE ELECTRICAL PROBLEMS . THE WIPERS WOULDN'T SHUT OFF UNTIL THE WIPER MOTOR BURNED UP , THE DRIVERS SEAT WOULDN'T STOP MOVING FORWARD AND BACK , THE WINDOWS WOULDN'T GO DOWN , AC WENT OUT , THE ENTIRE DASH BOARD LIGHT UP AND ALL THE LIGHTS STAYED ON , THE SPEEDOMETER WAS DEAD , THE GAS GAUGE WAS DEAD , THE TURN SIGNALS DIDN'T WORK , THE DVD PLAYERS DIDN'T WORK . WE TOOK IT TO A DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG WITH IT . IT THEN DID IT AGAIN AND IT WENT BACK TO THE SAME DEALERSHIP AND AGAIN THEY COULDN'T FIND ANYTHING . ON THE WAY HOME ON I-95 IT STARTED AGAIN . WHEN WE GOT HOME WE TOOK IT TO A GARAGE THAT DEALS WITH ELECTRICAL PROBLEMS AND HE FOUND OUT IT WAS A DVD PLAYER IN THE FRONT THAT WAS MAKING IT GO NUTS . HE DISCONNECTED IT AND ITS OK BUT NOW NOTHING WORKS , LIKE THE 3 DVD PLAYERS, THE HEATED MIRRORS , THE REMOTE START . THIS ISSUE NEEDS TO BE FIXED BEFORE SOME ONE GETS KILLED ON THE HIGHWAY .

NHTSA complaint #11096422 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. ON TWO SEPARATE OCCASIONS, WHILE DRIVING 35 MPH AND 65 MPH RESPECTIVELY, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO SPITZER CHRYSLER DODGE JEEP RAM CLEVELAND (13001 BROOKPARK RD, BROOK PARK, OH 44142, (440) 220-5805) AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.

NHTSA complaint #11065901 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (CARL HOGAN, LOCATED AT 1923 HIGHWAY 45 N COLUMBUS IN MS 39705) CONFIRMED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10994626 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/21/16*LJ THE CONSUMER STATED THERE WERE SEVERAL INCIDENTS OF WEEKLY MALFUNCTIONS WHERE THE VEHICLE WOULD GO INTO AUXILIARY MODE WHICH CAUSED THE STEERING AND BRAKES NOT TO WORK. UPDATED 12/27/16.

NHTSA complaint #10908796 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10904466 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10892651 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10887716 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

NHTSA complaint #10874613 — an unverified report by a vehicle owner.

AIR BAGS

2009 TOWN & COUNTRY VAN. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE. *SMD

NHTSA complaint #10875111 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10874030 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10873178 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10873186 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2009 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10872397 — an unverified report by a vehicle owner.