2016 Chrysler Town AND Country problems

ELECTRICAL SYSTEM

I have this vehicle and the drivers side sliding door has locked up completely. I will not unlock or open manually or electrically. I had it in for a diagnostic at a certified body shop in Devils Lake, ND 58301. They say it is the locking mechanism or actuator. I have recently been informed that Chrysler has extended the warranty for thi part to 15 years or 150K. But my vehicle does not show up as having a recall for this. The bulletin number I am referring to is 23-036-21. It covers 2015 and 2016 town and countrys mine is a 2016. How do I get this covered

NHTSA complaint #11757188 — an unverified report by a vehicle owner.

POWER TRAIN

Gear skipping, engine loosing power

NHTSA complaint #11746385 — an unverified report by a vehicle owner.

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

While driving down the road, 30mph, driver side head rest deployed, hitting me in the back of the head.

NHTSA complaint #11745460 — an unverified report by a vehicle owner.

SEATS

Inadvertent passenger side head rest deployment while driving with no collisions.

NHTSA complaint #11739390 — an unverified report by a vehicle owner.

POWER TRAIN

The transmission vehicle just stopped in the road. Causing road blockage and stranded passengers in the with out cell service. Vehicle has been looked at and this same problem that is listed for the recall but this vin isn't listed in the recall.

NHTSA complaint #11737544 — an unverified report by a vehicle owner.

SEATS

I am submitting this letter to formally express my serious concern and dissatisfaction regarding a safety issue that occurred and that, under only slightly different circumstances, could have resulted in a far more dangerous outcome. The situation I experienced was not only unacceptable but indicative of a potential systemic failure that warrants immediate investigation. The incident posed a clear risk to my safety and the safety of others. It is deeply troubling that such a failure was able to occur at all, and even more troubling that—had the conditions been marginally different—it could have led to severe injury or worse. This is precisely the type of preventable hazard that NHTSA exists to identify and address before it results in tragedy. I am requesting that NHTSA review this matter thoroughly, determine whether similar incidents have been reported, and take appropriate action to ensure that this issue is corrected. Consumers should not be placed in harm’s way due to defects or oversights that compromise the safe operation of a vehicle or its components. This experience has left me with significant concerns about the reliability and safety of the system involved. I urge NHTSA to treat this as a serious complaint and to investigate promptly so that no one else is put at risk.

NHTSA complaint #11736778 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2016 Chrysler Town and Country. The contact stated that while the vehicle was in reverse(R), the vehicle stalled, and the power steering became inoperable. Additionally, the failure recurred while making right or left turns at various speeds. The contact depressed the brake pedal, shifted to park(P) and restarted the vehicle after each failure. The failure recurred intermittently. The check engine, power steering, and the ABS warning lights and other unknown warning lights were illuminated. While researching on the NHTSA.GOV website, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train). The dealer was contacted and confirmed that the VIN was not included in the recall. The dealer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 125,002.

NHTSA complaint #11734780 — an unverified report by a vehicle owner.

SERVICE BRAKES, HYDRAULIC

The contact owns a 2016 Chrysler Town and Country. The contact stated that while the vehicle was in reverse(R), the vehicle stalled, and the power steering became inoperable. Additionally, the failure recurred while making right or left turns at various speeds. The contact depressed the brake pedal, shifted to park(P) and restarted the vehicle after each failure. The failure recurred intermittently. The check engine, power steering, and the ABS warning lights and other unknown warning lights were illuminated. While researching on the NHTSA.GOV website, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train). The dealer was contacted and confirmed that the VIN was not included in the recall. The dealer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 125,002.

NHTSA complaint #11734780 — an unverified report by a vehicle owner.

ENGINE

The contact owns a 2016 Chrysler Town and Country. The contact stated that while the vehicle was in reverse(R), the vehicle stalled, and the power steering became inoperable. Additionally, the failure recurred while making right or left turns at various speeds. The contact depressed the brake pedal, shifted to park(P) and restarted the vehicle after each failure. The failure recurred intermittently. The check engine, power steering, and the ABS warning lights and other unknown warning lights were illuminated. While researching on the NHTSA.GOV website, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train). The dealer was contacted and confirmed that the VIN was not included in the recall. The dealer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 125,002.

NHTSA complaint #11734780 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving and while the vehicle was parked, the vehicle unexpectedly slipped out of gear with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission had failed and needed to be repaired. The vehicle was not repaired. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the transmission had failed and needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 120,000.

NHTSA complaint #11720955 — an unverified report by a vehicle owner.

POWER TRAIN

Transmission pump failure leading to sudden power loss. This is a known problem with 2015-16 Chrysler Town & Country's and there is a recall out for it (Chrysler:S44, NHTSA: 16V461000). However my VIN does not appear in the recall registry, despite being manufactured right in the middle of the specified manufacturing time span for the defect. Because of this I was never sent any information on the recall as the company doesn't think my vehicle was affected. I disagree and think their database is incorrect. My vehicle manufacture date is Nov 15, and the recall span for my model of vehicle is Jul 15-Apr 16. I would like someone to verify and explain to me why my vehicle, which has this problem, isn't included in the recall.

NHTSA complaint #11718890 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2016 Chrysler Town and Country. The contact stated that while at a complete stop, the vehicle failed to accelerate upon depression of the accelerator pedal. The contact was forced to place the gear selector into either park(P) or neutral(N), and restarted the vehicle, and the vehicle resumed normal operation after being restarted. The contact stated that on one occasion, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and the contact was informed that there was a sensor inside the transmission that was defective, and that the transmission needed to be replaced. The mechanic informed the contact of NHTSA Campaign Number: 16V461000 (Power Train); however, the vehicle was not included in the recall. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 160,000.

NHTSA complaint #11710956 — an unverified report by a vehicle owner.

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The contact owns a 2016 Chrysler Town and Country. The contact stated that the rear passenger’s and driver’s side sliding doors failed to remotely latch properly. The contact had to manually slam the rear sliding doors for the doors to latch securely. The vehicle was taken to the dealer, who informed the contact that the vehicle was covered under Technical Service Bulletin: 23-001-25 (Sliding Door Lock(s) Inoperable Warranty Extension X98); however, the contact needed to pay for the door panels, which might crack during the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000.

NHTSA complaint #11705879 — an unverified report by a vehicle owner.

POWER TRAIN

After the Chrysler dealer in Glendale CA completed Recall S44 – Transmission Oil Pump on my 2016 Chrysler Town & Country in October 3 2025, the transmission began to malfunction and eventually stopped shifting completely. The dealer drained the transmission fluid, removed both front axles, removed all transmission components, and replaced the transmission oil pump, seals, bolts, and torque converter as required by the recall. The transmission is available for inspection upon request. Safety Risk: The vehicle became unsafe to drive when the transmission began shifting erratically and then failed to shift at all, causing sudden loss of acceleration in traffic and posing a risk to myself and others. Diagnostic Codes: Before the recall, the vehicle had code P06DE (Engine Oil Pressure Control). Chrysler has a documented TSB for P06DE requiring a PCM software update, but the dealer did not perform this update during the recall. After the recall, the vehicle developed new code P0760 (Shift Solenoid C Malfunction), which was not present prior to the recall and appeared only after the transmission was reassembled. Inspection and Confirmation: The dealer confirmed P0760 but refused further inspection or repair, stating it was “not related,” despite the failure occurring immediately after major recall-related transmission work. The vehicle has not been inspected by the manufacturer. The failure is reproducible: the transmission will not shift. Reason for Complaint: This failure happened shortly after the S44 recall, which involved complete transmission disassembly. The combination of new post-recall transmission codes, the absence of a required PCM software update, and the sudden unsafe failure raises concern that the recall work may not have been performed correctly. I request NHTSA review whether Recall S44 repairs are causing secondary failures or being improperly completed

NHTSA complaint #11704418 — an unverified report by a vehicle owner.

EXTERIOR LIGHTING

I have had two 2016 Town & Country’s both of which have the same issue of the automatic high beam occasionally not turning off for oncoming vehicles. I have in fact been pulled over because they failed to turn off for a Michigan state police officer. The problem occurs most when on a large divided highway such as an interstate or in curves. This has been an issue ongoing with both of them and the sensor has been since discontinued by Chrysler so I can’t try replacing it anymore however the fact that both of mine have done this indicates to me that this is a larger problem.

NHTSA complaint #11703965 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at an undisclosed speed in traffic, the vehicle stalled. The contact shifted to neutral(N) and was able to drive to the intended destination. The contact stated that while driving and attempting to stop the vehicle, the vehicle required to be shifted to neutral(N) repeatedly. In addition, the contact stated that on another occasion, the vehicle independently accelerated, prompting the contact to immediately depress the brake pedal to stop the vehicle. The contact stated that the failure had occurred several times. In addition, the check engine warning light later illuminated. The contact used a fuel treatment to clean the fuel; however, the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed with thermostat and transmission failure. The contact was provided DTC: P0128 with DTC Severity of 2 of 3. The contact was informed that the thermostat and transmission needed to be replaced. The contact stated that only the thermostat was being replaced. The dealer was made aware of the failure and informed the contact that the VIN was not associated with any recall. The contact referenced an unknown recall with a similar failure description, but the VIN was not associated with the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.

NHTSA complaint #11701926 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have owned 2 chrysler town and countrys over the past 9 years, a 2010 and a 2016. The rear sliding door has locked up and doesn't allow the door to open. It happened to the 2010 so I decided to get a newer one and now the same thing has happened to the 2016. The 2016 also has a driver window problem where the regularactor breaks and has to be replaced. I have replaced it 4 times in the past year. My son is a mechanic and has urged me not to buy chrysler, but I was loyal so I still have it. I am seriously considering a brand change now due to the annoyance and the safety aspect. I transport my family alot and this problem is putting a big damper on things. I have also researched this on the internet and it seems to be a common problem. Can I ask why there isn't a recall on these issues? Thanks you for your time.

NHTSA complaint #11689575 — an unverified report by a vehicle owner.

STRUCTURE:BODY

Issue 1) Side slide door on driver side won't open. I could not get my child out and had to crawl across. Won't unlock, won't open manually, won't open electronically, won't unlock with fab. Issue 2) driver window has failed 3 times now. Like clock work every 2 and a half to 3 years it goes out.

NHTSA complaint #11689453 — an unverified report by a vehicle owner.

SEATS

Headrest literally exploded open while driving down the highway with my 15 yr old (who has had 3 brain surgeries) was sitting in the seat. The headrest is now split open and will not "close up". I had a Dodge dealership tell me it was a known problem and they said they would order me a new headrest but it's been 6-9 months and now they will not return my phone calls. Is this a broken active headrest restraint? Seems like a safety hazard for my family that I cannot get it fixed.

NHTSA complaint #11686689 — an unverified report by a vehicle owner.

AIR BAGS

Passenger side headrest deployed. Vehicle was not involved in a accident. Was parked at the time. Is available for inspection. No one was hurt, but I'm now afraid that the driver side headrest may deploy while I'm driving and could cause me to have an accident. There was not warning or indication that headrest was faulty or ready to deploy.

NHTSA complaint #11679831 — an unverified report by a vehicle owner.

POWER TRAIN

Van was driving fine, no issues. Regular maintenance done, and 100,000 mile work completed within last year. One day it was totally fine, the next day it was whining, hopping and driving unsafely. Transmission randomly needs replaced. Throwing codes for low pressure and the pump losing prime. All codes were transmission lost of pressure related and the transmission has an internal failure.

NHTSA complaint #11679294 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My back sliding door on the left side just locked up and will not release. This car is a 2016 with only approx 43,600 miles . The door just will not open at all. This has a tsb#23-017-20 i found on line where others have complained

NHTSA complaint #11676476 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 65 MPH, the vehicle decelerated and stalled. The vehicle was towed to an independent mechanic, and it was determined that the transmission pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 16V461000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 103,000.

NHTSA complaint #11675812 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

A 2015-2016 Chrysler Town & Country and Dodge Grand Caravan recall was issued due to a potential loss of motive power. The transmission pump could seize, causing a loss of hydraulic pressure. This recall also includes 2016 Dodge Journey and Ram ProMaster vehicles. To check if your specific vehicle is affected, you'll need your 17-digit Vehicle Identification Number (VIN). This the issue I have with my van.I believe my van should be included in this recall. I cannot trust this vehicle especially on the highway. The transmission is 62TE and was manufactured during the same time as the recalled vehicles. The code reader indicates the hydraulic pumps are not working. I need to have a safe vehicle that I can depend on.

NHTSA complaint #11676050 — an unverified report by a vehicle owner.