Ford Freestar vs Dodge Journey

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Ford Freestar	Dodge Journey
Complaints on file	3,223	7,994
Model years covered	2004–2007	2007–2020
Worst model year	2004	2009
Best model year	2007	2008
Crashes reported	43	350
Fires reported	28	163
Injuries reported	46	278
Deaths reported	1	3
Most complained-about part	Transmission & Drivetrain	Electrical System
Share of complaints involving harm	3.7%	9.9%

Ford Freestar by year

1,600 1,093 453 77

04 05 06 07

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Transmission & Drivetrain 1,860 57.7%

Engine & Cooling 254 7.9%

Electrical System 250 7.8%

Body & Structure 138 4.3%

Seats 122 3.8%

Brakes 116 3.6%

Acceleration & Cruise Control 101 3.1%

Steering 53 1.6%

Dodge Journey by year

7 12 2,091 1,484 253 623 509 645 871 613 316 347 134 89

07 08 09 10 11 12 13 14 15 16 17 18 19 20

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Electrical System 2,106 26.3%

Engine & Cooling 1,038 13.0%

Brakes 1,010 12.6%

Airbags 636 8.0%

Other & Unspecified 614 7.7%

Transmission & Drivetrain 496 6.2%

Steering 340 4.3%

Seats 303 3.8%