Jaguar XJ vs Chevrolet Captiva

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	Jaguar XJ	Chevrolet Captiva
Complaints on file	186	465
Model years covered	1984–2019	2011–2015
Worst model year	2011	2014
Best model year	1998	2012
Crashes reported	28	17
Fires reported	7	13
Injuries reported	17	24
Deaths reported	0	0
Most complained-about part	Engine & Cooling	Electrical System
Share of complaints involving harm	28%	11.6%

Jaguar XJ by year

1 1 1 1 12 14 3 2 18 9 15 7 9 27 10 10 17 15 9 3 1 1

84 86 95 97 98 00 02 03 04 05 06 07 08 11 12 13 14 15 16 17 18 19

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 40 21.5%

Brakes 18 9.7%

Acceleration & Cruise Control 16 8.6%

Other & Unspecified 16 8.6%

Transmission & Drivetrain 15 8.1%

Electrical System 14 7.5%

Fuel & Propulsion 13 7.0%

Windows, Mirrors & Wipers 8 4.3%

Chevrolet Captiva by year

1 100 143 198 23

11 12 13 14 15

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Electrical System 140 30.1%

Engine & Cooling 98 21.1%

Other & Unspecified 57 12.3%

Transmission & Drivetrain 34 7.3%

Stability & Traction Control 27 5.8%

Steering 19 4.1%

Airbags 14 3.0%

Body & Structure 14 3.0%