KIA Soul vs Chevrolet Impala

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure	KIA Soul	Chevrolet Impala
Complaints on file	7,523	15,232
Model years covered	2010–2025	1963–2020
Worst model year	2015	2000
Best model year	2024	1994
Crashes reported	409	932
Fires reported	479	477
Injuries reported	284	631
Deaths reported	15	7
Most complained-about part	Engine & Cooling	Electrical System
Share of complaints involving harm	15.8%	13.4%

KIA Soul by year

193 270 673 866 1,223 1,222 1,142 355 292 196 499 310 133 86 42 21

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 3,505 46.6%

Other & Unspecified 629 8.4%

Electrical System 523 7.0%

Steering 517 6.9%

Transmission & Drivetrain 424 5.6%

Fuel & Propulsion 363 4.8%

Brakes 357 4.7%

Lights 258 3.4%

Chevrolet Impala by year

1 4 2 5 1 2 2 2 3 1 1 6 19 64 120 2 4 4 1,128 959 1,077 935 1,375 811 803 932 1,203 1,368 737 844 422 467 1,021 436 178 138 88 41 26

63 66 67 69 77 79 81 82 83 85 87 93 94 95 96 97 98 99 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Electrical System 3,503 23.0%

Engine & Cooling 1,960 12.9%

Steering 1,227 8.1%

Brakes 975 6.4%

Stability & Traction Control 971 6.4%

Airbags 963 6.3%

Transmission & Drivetrain 945 6.2%

Lights 737 4.8%