2019 Ford Edge driver assist problems

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

While driving on the highway the vehicle lost all power and it completely shutdown which was very scary. There was never any warning lights on dashboard and was told it was probably due to bad gasoline. Now the cruise control is shutting off an long with hesitation. Again no warning lights. Ford dealership said it was the spark plugs and coils, wanted to charge me $800! Local mechanic ran a diagnostics confirmed it is the torque converter…alot of confusion with ford diagnostic . This is a huge safety issue when driving in traffic, is very expensive and needs to be addressed.

NHTSA complaint #11721947 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The transmission/torque converter completely failed after being maintained while driving on the highway without any warning. The transmission began jerking and bucking, almost sending me into the oncoming lane while driving. Coupled with the lane departure avoidance system automatically turning my wheel, the vehicle became uncontrollable. Even though i removed my foot from the gas an tried braking, the transmission would not disengage for a few seconds causing me to almost lose control of the vehicle. Then the transmission just gave out and I was unable to pull off some where safe without issue. There were no warnings on the vehicle, no lights, nothing signaled an issue until after i was able to get the car to stop at the side of the road. The vehicle had to be towed due to not being able to drive at all. It has been inspected and I have been told the transmission just completely went out, possibly due to a leak in the linkage I was not aware of, and was not caught during my last inspection/ fluid change. Multiple items failed on the vehicle including the recently recalled back up camera/sensor issue that I was never advised about by the manufacturer.

NHTSA complaint #11717973 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2019 Ford Edge. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA complaint #11700560 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: WARNINGS

There is a shudder while driving and the rear parking system gives a warning and doesn’t work. Both issues have recalls in the same and other years of this vehicle but according to my vin there’s no recalls. I have received a recall report for my vehicle but my vin says no recalls

NHTSA complaint #11680325 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that while in reverse(R), the back over prevention camera intermittently displayed a blank image on the screen. The contact notified the independent mechanic where the vehicle was purchased about the failure. The contact was advised that the vehicle could be serviced there under warranty. Despite the warranty, the contact was unable to bring the vehicle to the mechanic and the warranty expired. The manufacturer was then notified of the failure and the contact was referred to a dealer to schedule an appointment. The contact was also referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 68,000.

NHTSA complaint #11673463 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The ADAS system has caused erratic and extremely unsafe behavior on multiple occasions. This behavior includes the car slamming on the brakes at high snd low speeds on clear sections of roadway in what appears to be attempts to avoid a shadow or imaginary object in the road. The car has also swerved to avoid a shadow on a tree lined street. Most recently this automatic emergency braking occurred at 70 mph on an interstate with following traffic behind the vehicle nearly causing a high speed rear end accident. On the same trip, the lane keeping assist guided the vehicle beyond the striping toward the road edge and has attempted to have the car change planes while traversing across a crossover for an intersecting road. Regaining control of the vehicle in all of these incidents has required aggressive actions on the part of the Driver to resist/mitigate the braking or steering decisions of the car. The car was purchased with 89k miles on it 5 months ago. The vehicle has not yet been taken to dealer to report or investigate this issue which has also occurred with our 2020 Ford Explorer.

NHTSA complaint #11655553 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

The ADAS system has caused erratic and extremely unsafe behavior on multiple occasions. This behavior includes the car slamming on the brakes at high snd low speeds on clear sections of roadway in what appears to be attempts to avoid a shadow or imaginary object in the road. The car has also swerved to avoid a shadow on a tree lined street. Most recently this automatic emergency braking occurred at 70 mph on an interstate with following traffic behind the vehicle nearly causing a high speed rear end accident. On the same trip, the lane keeping assist guided the vehicle beyond the striping toward the road edge and has attempted to have the car change planes while traversing across a crossover for an intersecting road. Regaining control of the vehicle in all of these incidents has required aggressive actions on the part of the Driver to resist/mitigate the braking or steering decisions of the car. The car was purchased with 89k miles on it 5 months ago. The vehicle has not yet been taken to dealer to report or investigate this issue which has also occurred with our 2020 Ford Explorer.

NHTSA complaint #11655553 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Just recently as I was driving, I got off the freeway and my vehicle started jerking really hard when changed gears. It has been doing it ever since. I tried taking it to the dealership to assess the issue and they said it would be about a week before they could even look at the possible transmission issues and that I would have to leave the vehicle with them in order to get it in line to be assessed. After looking into my particular vehicle is seems that this is a common issue with the 2019 edge.

NHTSA complaint #11638076 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

Just recently as I was driving, I got off the freeway and my vehicle started jerking really hard when changed gears. It has been doing it ever since. I tried taking it to the dealership to assess the issue and they said it would be about a week before they could even look at the possible transmission issues and that I would have to leave the vehicle with them in order to get it in line to be assessed. After looking into my particular vehicle is seems that this is a common issue with the 2019 edge.

NHTSA complaint #11638076 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.

NHTSA complaint #11620170 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The start/stop technology works from time to time. Example. At a complete stop icon appears and show’s technology off- the device is NOT off. At times the technology will engage at a complete stop then suddenly turns off with in seconds. At times when this device is on one can hear a rattling noise. When leaving from a complete stop and applying the gas petal lightly the vehicle jumps/hop roughly 6” to 1’ without adding additional pressure to the gas petal. When using the advanced cruise control with NO vehicle in front of mine and have set the mileage which can been seen on the control panel the vehicle will keep the mileage speed for 3-6 seconds then decrease in speed up to 10-12 miles. If applying the brake when using cruise control and re-engage the speed (res button) the vehicle speeds up continuously at a very fast unsafe pace. The advance lane shift will warn me (turn red based on which lane it thinks I have crossed) I have steered out of my lane (low setting) but haven’t cross any lanes. Will use turn signals to change lane and lane shift turns red again to inform me I have steered out of my lane. This should not happen. Back up camera at times screen is black. Rear sensors when backing up even with large objects (persons- adult, another vehicle, garbage truck) will not notify me of objects. Now I can see the objects and don’t proceed but the sensors don’t go off and there are four. Brought vehicle to Akins ford in ga. Went for observation ride. The foreman noticed many issues including cruise control, after braking- suv leaping, sensors, backup camera. but felt there were no safety issues.

NHTSA complaint #11506503 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

This incident is related to the rear view camera and the sync/radio interface in my vehicle. The recent recall for ford explorers in relation to the rear cameras are also present in the ford edge. In addition to these issues, when I am driving my rear view camera will turn on while driving. This has occurred on the freeway and has impacted how my car reacts to collision assists, lane keeping/departure functions. I have taken my car to ford and they have neglected the issue and said there is nothing they can do. I have left voicemails to get my car looked at again and reported to ford but seeing the recall headlines today about ford suvs I wanted to report that this is also happening yo ford edges and has caused issues for me. I believe this to be a glitch in the sync software. This has been an ongoing issue but has most recently occurred to me yesterday. I have video of this behavior as well but included a photo - you can see the car is in drive and the rear view camera is active.

NHTSA complaint #11504069 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

This incident is related to the rear view camera and the sync/radio interface in my vehicle. The recent recall for ford explorers in relation to the rear cameras are also present in the ford edge. In addition to these issues, when I am driving my rear view camera will turn on while driving. This has occurred on the freeway and has impacted how my car reacts to collision assists, lane keeping/departure functions. I have taken my car to ford and they have neglected the issue and said there is nothing they can do. I have left voicemails to get my car looked at again and reported to ford but seeing the recall headlines today about ford suvs I wanted to report that this is also happening yo ford edges and has caused issues for me. I believe this to be a glitch in the sync software. This has been an ongoing issue but has most recently occurred to me yesterday. I have video of this behavior as well but included a photo - you can see the car is in drive and the rear view camera is active.

NHTSA complaint #11504069 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Vehicle backup camera having blurred image, no image, and camera not available. Similar issue as the recall on 2O20 Ford Edge Recall NHTSA campaign number: 22V151 and Ford’s recall 22S14.

NHTSA complaint #11495882 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Was driving on freeway, in the middle lane, and card just started slowing down for no reason, pressed gas and it still was slowing down. It felt like the brakes were being applied even though I was just pressing the gas. Finally it stopped and I turned the car off and then back on and the problem went away. I think it was the adaptive cruise control and not the collision avoidance because no warnings came u on the dash. Luckily the cars behind me were able to stop without rear ending me but they sure were angry with me.

NHTSA complaint #11487023 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip – approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.

NHTSA complaint #11462951 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the rearview camera intermittently failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 71,000.

NHTSA complaint #11462024 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

WHEN BOTH ADAPTIVE CRUISE CONTROL ACTIVATED AND LANE KEEP ASSIST ACTIVATED, THE EDGE ST BOUNCES IN BETWEEN THE LINES ON THE ROAD, INSTEAD KEEPING THE CAR CENTER IN THE LANE. LANE KEEP ASSIST CENSORS AND SOFTWARE NEED RE-CALIBRATION.

NHTSA complaint #11399227 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

WHEN BOTH ADAPTIVE CRUISE CONTROL ACTIVATED AND LANE KEEP ASSIST ACTIVATED, THE EDGE ST BOUNCES IN BETWEEN THE LINES ON THE ROAD, INSTEAD KEEPING THE CAR CENTER IN THE LANE. LANE KEEP ASSIST CENSORS AND SOFTWARE NEED RE-CALIBRATION.

NHTSA complaint #11399227 — an unverified report by a vehicle owner.