2022 Ford Edge driver assist problems

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image intermittently failed, turning on and off, and failing to function as intended. The contact received notification of NHTSA Campaign Number: 26V124000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 36,000.

NHTSA complaint #11734387 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 26V124000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse(R), the rear-view camera failed to display a clear image. The contact resides in a hot climate, and the center digital screen failed to allow access to the air conditioner settings. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.

NHTSA complaint #11731346 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 26V124000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11730032 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that while reversing at an undisclosed speed, the rearview camera intermittently became dark, distorted, or the image was frozen. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was diagnosed, and it was determined that a software update was needed. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part for the repair was not available. The vehicle was not repaired. The contact received a second notification letter stating that the software update was an over-the-air (OTA) update, and no visit to the dealer was required, and that the recall repair had been performed. The vehicle was not repaired. The vehicle was taken to another dealer, West Alabama Ford of Fayette (2024 Temple Ave N, Fayette, AL 35555); where it was determined that the vehicle needed the software update. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 62,000.

NHTSA complaint #11716191 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention), and while speaking to the dealer the contact was informed that the recall repair was performed via satellite. Despite the remedy being completed, the infotainment center experienced continued blackouts, a frozen screen, and displayed various warning lights, indicating that several functions within the vehicle were unavailable. The failures also occurred with the back over prevention camera while the vehicle was in reverse. The contact spoke with the dealer and was informed that no further repair could be completed because the recall repair was a one-time free repair. The manufacturer was not informed of the failure. The failure mileage was approximately 60,000.

NHTSA complaint #11703877 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated while in reverse(R), the rearview camera displayed a blank image. The contact then received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part for the recall repair was unavailable. The contact recently took the vehicle to the dealer and was informed that the vehicle was no longer under recall despite receiving the recall letter in the mail. The VIN tool confirmed that the vehicle was not under recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.

NHTSA complaint #11700757 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Has happened on about 3 or 4 occasions that as I am driving it will get a buzzer sounding and red light on dashboard indicating collision is about to happen although there is no other cars or obstacles in the roadway

NHTSA complaint #11695048 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Was driving about 30 miles a hour and there were no other cars on the road and there were no obstacles in the road and tbe forward collision warning alert started flashing and dinging on the dashboard. There was absolutely no reason it should have gone off this is about the 4th time it has randomly done this now and it’s a bit concerning

NHTSA complaint #11691769 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that while reversing, the back over prevention camera system displayed a distorted screen. The contact reset the back over prevention camera system. The failure reoccurred; however, the contact stated that the back over prevention camera system displayed a black screen. The dealer was made aware of the failure; however, the contact was informed that the recall was not associated with the VIN. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, parts were not available. The contact stated that several calls were made to the dealer, however the contact was informed that parts were not yet available. The contact was informed that the recall repair was forced closed and completed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 48,000.

NHTSA complaint #11686961 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that while in reverse(R), the rearview camera image suddenly turned black or became distorted, and the message "Contact Dealer" was displayed. The contact stated that the failure had created a visibility hazard for the driver. The contact stated that the vehicle had previously received the over-the-air software update under NHTSA Campaign Number: 25V315000 (Back Over Prevention); but the failure persisted. The vehicle was taken to the dealer who determined that the rearview camera unit was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 70,000.

NHTSA complaint #11686633 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Was driving about 35 mph and out of no where the frontal collision warning went off for no reason. I was the only car on the road at the time and there was no objects in the road either

NHTSA complaint #11685419 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that while reversing, the rearview camera intermittently became inoperable. The contact stated that the rearview image occasionally failed to display properly. The dealer was not contacted. The vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,217.

NHTSA complaint #11684690 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that the infotainment center remained black until the vehicle was shifted into reverse(R), allowing the back over prevention system to become activated. The failure was intermittent. When in reverse(R), the image on the screen was intermittently delayed. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The vehicle was taken to the dealer; however, the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 20,023.

NHTSA complaint #11683906 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that while shifted into reverse(R), the image on the display screen was black. The contact stated that no warning light was illuminated. The contact stated that the failure was intermittent. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, after contacting the dealer and the manufacturer, the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 27,000.

NHTSA complaint #11682885 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that while attempting to reverse, the rearview camera image was displayed but then went blank. The contact stated that due to the failure, the vehicle struck an object. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); but the VIN tool showed no open recall. The approximate failure mileage was 86,000.

NHTSA complaint #11681373 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000(Back Over Prevention); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. The VIN was not available.

NHTSA complaint #11677061 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the Accessory Protocol Interface Module (APIM) software needed to be updated. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11671998 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that while reversing, the rearview camera image was delayed while being displayed. The contact stated that a message that the Collision Assist was not available was displayed. Additionally, the contact stated while driving 55-60 MPH and depressing the brake pedal, the vehicle lurched forward several times. Additionally, the contact stated that upon attempting to drive from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. The contact stated that the vehicle lurched forward while responding, and the vehicle jerked while driving. The contact was able to pull into a parking lot. The contact stated that upon shifting to reverse(R), the vehicle failed to respond. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where the transmission was taken apart, and the contact was informed that the transmission had failed and there were metal shavings in the transmission. The vehicle was then towed to Goldsberry's Transmission, where it was determined that the transmission needed to be rebuilt or replaced. The contact authorized the mechanic to rebuild the transmission. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, and a case was filed. The manufacturer informed the contact that no assistance would be provided and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 97,890.

NHTSA complaint #11662351 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The contact owns a 2022 Ford Edge. The contact stated that while reversing, the rearview camera image was delayed while being displayed. The contact stated that a message that the Collision Assist was not available was displayed. Additionally, the contact stated while driving 55-60 MPH and depressing the brake pedal, the vehicle lurched forward several times. Additionally, the contact stated that upon attempting to drive from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. The contact stated that the vehicle lurched forward while responding, and the vehicle jerked while driving. The contact was able to pull into a parking lot. The contact stated that upon shifting to reverse(R), the vehicle failed to respond. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where the transmission was taken apart, and the contact was informed that the transmission had failed and there were metal shavings in the transmission. The vehicle was then towed to Goldsberry's Transmission, where it was determined that the transmission needed to be rebuilt or replaced. The contact authorized the mechanic to rebuild the transmission. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, and a case was filed. The manufacturer informed the contact that no assistance would be provided and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 97,890.

NHTSA complaint #11662351 — an unverified report by a vehicle owner.

BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT

The contact owns a 2022 Ford Edge. The contact stated that while reversing and approaching an item located behind the vehicle, the rearview camera pedestrian alert was delayed while engaging. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

NHTSA complaint #11654786 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Edge. The contact stated that while parked, and attempting to start the vehicle, the rearview camera failed and displayed a blank image. A dealer was contacted. The vehicle was not taken to a dealer or independent for diagnosis. The vehicle was not repaired. The contact mentioned that a software update was performed for the rearview camera. The contact was relating to the failure of NHTSA Campaign Number: 22V151000(Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was notified and offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,585.

NHTSA complaint #11654075 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The backup camera isn't working properly; it's very dim and glitchy. This was a known and recalled issue for 2021 - 2022 Ford Edges, but because of my VIN number, they won't fix it without charging me. If I'm having the same issue as the other recalled ones, why won't you service mine?

NHTSA complaint #11626395 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Bought this vehicle from Bayou Ford in LaPlace, LA around 2 months ago. The back up camera stopped working correctly after first month. Paid to have reset at Ford dealer in Slidell, they said wasn't on recall. It's got squiggly lines when selecting reverse on shifter, unable to view behind me. This is dangerous as it's a large vehicle and I fear running over something or into another vehicle out of view. This is the exact problem as the recall indicates. The Slidell dealer said it would be over 1K to replace a camera and I don't have it after just buying thr vehicle. This should not be happening with a 2 year old vehicle. Can someone please help me? [XXX] [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11585074 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The contact owns a 2022 Ford Edge. The contact stated while driving 65 MPH, the vehicle was significantly close to the vehicle in front of him; however, the Forward Collision Avoidance system failed to engage. A message indicating that the Forward Collision Avoidance sensors had failed was displayed. The vehicle was taken to the dealer, where it was diagnosed that the failure was due to the detachment of the bracket attached to the front bumper. The vehicle was not repaired. Additionally, the contact stated that the Adaptive Cruise Control mode was inoperable while driving. The vehicle was taken back to the dealer, who made the same assessment and charged a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the failure might have been caused by a frontal collision; however, the contact stated that the front of the vehicle did not show signs of a front impact collision. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 11,000.

NHTSA complaint #11566492 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR

The contact owns a 2022 Ford Edge. The contact stated while driving 65 MPH, the vehicle was significantly close to the vehicle in front of him; however, the Forward Collision Avoidance system failed to engage. A message indicating that the Forward Collision Avoidance sensors had failed was displayed. The vehicle was taken to the dealer, where it was diagnosed that the failure was due to the detachment of the bracket attached to the front bumper. The vehicle was not repaired. Additionally, the contact stated that the Adaptive Cruise Control mode was inoperable while driving. The vehicle was taken back to the dealer, who made the same assessment and charged a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the failure might have been caused by a frontal collision; however, the contact stated that the front of the vehicle did not show signs of a front impact collision. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 11,000.

NHTSA complaint #11566492 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

I got the Edge in 02/18/23 purchased brand. I noticed that the drivers seat is loose. I actual took into the dealer where it was purchased and I was told it would take 3 months to look at it. Needless to say I didn't leave the vehicle. I also notice that body trim was coming off and I filed a claim with Ford but I was told a dealer would have to send pictures and they would decide if they would cover it under warranty. The lane keep assist or Ford Co-pliot will over compensate and if not careful will cause a crash.

NHTSA complaint #11561794 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Vehicle starting giving blocked front sensor errors disabling adaptive cruise control and forward collision warning and emergency braking systems. Car was cleaned and all sensors were clear but issue continued. The safety concern was that it unexpected and without any reason applied the collision warning and automatic braking a couple if times, which is very unsafe

NHTSA complaint #11556227 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Vehicle starting giving blocked front sensor errors disabling adaptive cruise control and forward collision warning and emergency braking systems. Car was cleaned and all sensors were clear but issue continued. The safety concern was that it unexpected and without any reason applied the collision warning and automatic braking a couple if times, which is very unsafe

NHTSA complaint #11556227 — an unverified report by a vehicle owner.