42 of the
939 complaints filed about the Ford Explorer Sport
are about the braking system —
4% of everything owners reported.
The worst model year for it is 2001.
WENT TO APPLY BREAK PRESSURE DUE TO ANOTHER CAR RUNNING STOP SIGN IN PARKING LOT. WAS GOING APPROXIMATELY 10 MPH. LOST BREAK PRESSURE AND COULD BARELY STOP. CHECKED BREAK FLUID WHICH WAS COMPLETELY EMPTY. NO BREAK LIGHT NOTICE PRIOR TO INCIDENT INDICATING LOW BREAK FLUID. ASKED FORD DEALERSHIP IF MY CAR WAS SERVICED DUE TO A RECALL NOTICE FOR THIS DEFECT. WAS TOLD MY CAR WAS NOT INCLUDED IN RECALL POSSIBLE DUE TO BEING MANUFACTURE AT A DIFFERENT PLANT AND IT INVOLVED REAR BREAKS.
NHTSA complaint #11128847 — an unverified report by a vehicle owner.
AFTER CHANGING THE FRONT WHEEL BEARING HUBS, THE VEHICLE ABS LIGHT CAME ON. THIS HAS BEEN GOING ON FOR ABOUT A YEAR. THE VEHICLE DOES STOP, BUT THE ABS FUNCTION DOESN'T WORK. THIS HAS NOT BEEN A PROBLEM FOR ME, BUT, SOMETIMES THE ABS LIGHT STAYS OUT FOR A WHILE AND THEN COMES BACK ON. DEALER STATED THAT THE ABS CONTROL MODULE AND MOTOR ASSEMBLIES WOULD COST ABOUT $2300 FOR PARTS, SANS LABOR TO REPAIR. DEALER ALSO STATED THAT THERE WERE ONLY ABOUT 12 NEW PARTS AVAILABLE, AND NOTHING REFURBISHED. DEALER ALSO STATED THAT IF THIS WERE A FEW MONTHS EARLIER, THE TOTAL COST WOULD BE ABOUT $300 FOR NEW PARTS. THE VEHICLE HAS APPROX. 167,000 MILES ON IT. NO ACCIDENTS HAVE OCCURRED AT THIS TIME. JUST THOUGHT SOMEONE SHOULD KNOW.
NHTSA complaint #10852326 — an unverified report by a vehicle owner.
BRAKE LINE BROKE AND CAUSED ACCIDENT. NO WARNING AND I'VE NEVER HAD AN ISSUE WITH BRAKES BEFORE VERY FRUSTRATED AND A SCARY SITUATION SOMEONE COULD HAVE BEEN KILLED .
NHTSA complaint #10694204 — an unverified report by a vehicle owner.
BRAKE LIGHTS AND TURN SIGNALS STOPPED WORKING. PROBLEM TRACED TO TILT STEERING AND MULTI-FUNCTION SWITCH WIRING HARNESS. BROKEN RETAINER CLIP ALLOWS WIRES TO BE PULLED FROM CONNECTOR BREAKING CONNECTION FOR BRAKE LIGHT AND TURN SIGNAL. ONCE TILT STEERING IS ENGAGED CONNECTION IS BROKEN AND WIRES DO NOT STAY CONNECTED AND LOSS OF BRAKE LIGHTS AND TURN SIGNAL IS THE RESULT. THIS COULD LEAD TO ACCIDENT, INJURY AND OR LOSS OF LIFE DUE TO POOR DESIGN. THE BRAKE LIGHT PROBLEM HAD ELUDED ME UNTIL I DID A GOOGLE SEARCH ON THE INTERNET WHICH RESULTED IN HUNDREDS, IF NOT THOUSANDS, OF PEOPLE ALL EXPERIENCING THE SAME PROBLEM. CALLING THE FORD DEALER AND PROVIDING THE PART NUMBER (E6DB14489DA) ON THE CONNECTOR PROVED FUTILE IN HAVING THEM EVEN IDENTIFY THE PART YET I WAS ABLE TO FIND THE PART ON THE INTERNET JUST BE A GOOGLE SEARCH. AT THIS POINT, I AM UNABLE TO LOCATE A REPLACEMENT PART SO I AM FORCED TO HOT GLUE THE WIRES INTO THE BROKEN CONNECTOR IN ORDER TO DRIVE MY VEHICLE.
NHTSA complaint #10637235 — an unverified report by a vehicle owner.
MY PURCHASED NEW $30,000 2001 FORD 2 DOOR EXPLORER SPORT DIES OFTEN CAUSING NO BRAKES OR STEERING. IN 2001, IT DIED AND ROLLED OVER WITH NO STEERING OR BRAKES WHEN MY WIFE WAS DRIVING HOME, LEAVING HER STRANDED UPSIDE DOWN. FORD WOULD NOT RESPOND AND LOCAL DEALERS WOULD NOT OR COULD NOT SOLVE THE PROBLEM. IT STILL DIES AND ALL RECALLS WERE PRESUMABLY DONE, INCLUDING THE FIRESTONE TIRES WHICH WERE THE BEST PART OF THE VEHICLE. NUMEROUS LETTERS TO FORD WERE NEVER ACKNOWLEDGED. I WOULD LIKE TO HAVE A REFUND ON THIS VEHICLE. CAN YOU HELP ME?
NHTSA complaint #10568035 — an unverified report by a vehicle owner.
WHILE DRIVING ON A HEAVILY TRAVELED ROAD, DRIVER 2 CARS AHEAD OF ME CAME TO A DEAD STOP. VEHICLE IN FRONT OF ME HIT BRAKES HARD, I ALSO HIT MY BRAKES HARD, ON WET PAVEMENT. THE ANTI-LOCK BRAKE SYSTEM DID NOT KICK IN, AND THE BRAKES LOCKED UP.MY CAR SLID INTO THE REAR END OF DRIVER IN FRONT OF ME DOING EXTENSIVE DAMAGE TO THE FRONT END OF MY VEHICLE. AS I HAD JUST COME THROUGH A TRAFFIC LIGHT, I WAS NOT GOING MORE THAN ABOUT 25 MILES PER HOUR. THE WET PAVEMENT CAUSED MY CAR TO SKID QUITE A WAYS. THE DAMAGE TO MY VEHICLE INCLUDED THE ENTIRE BUMPER COVER BUCKLING, BOTH OF MY HEADLIGHTS AND TURN SIGNALS WERE DAMAGED AND BROKEN OUT. NONE OF THE COMPONENTS WERE PUSHED BACK INTO THE ENGINE COMPARTMENT. NEITHER THE DRIVER SIDE OR PASSENGER SIDE FRONT AIR BAGS DEPLOYED. MY PASSENGER WAS JOLTED FORWARD AND ALMOST HIT THE WINDSHIELD DESPITE HAVING SEAT BELT ON. I WAS JOLTED FORWARD AS WELL WITH SEAT BELT ON, AND MY CHEST HIT THE STEERING WHEEL.
NHTSA complaint #10381949 — an unverified report by a vehicle owner.
BRAKES, ROTORS, PADS, ARE NEW... THE EXPLORER SPORT STILL DOES NOT COME TO A FULL STOP ... (2001) MILES 4900, BRAKES GO TO THE FLOOR AND KEEPS GOING 2 TO THREE FEET MORE BEFORE IT STOPS...
NHTSA complaint #10360362 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2001 FORD EXPLORER SPORT. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH, ATTEMPTING TO MAKE A LEFT TURN. THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN ENGAGED, AND THE VEHICLE SURGED FORWARD WITHOUT WARNING. THE FAILURE OCCURRED MORE FREQUENTLY IN EXTREMELY WARM WEATHER TEMPERATURES WHEN MAKING A LEFT TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY INFORMED THAT THE ANTI-LOCK BRAKE SYSTEM WAS POSITIONED CLOSE TO THE ENGINE WHICH CAUSED THE ABS TO OVERHEAT AND CONTRIBUTED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10357388 — an unverified report by a vehicle owner.
I HAVE A 2001 FORD EXPLORER SPORT. AFTER DRIVING FOR ANY PERIOD OF TIME,(ESPECIALLY AT HIGHWAY SPEEDS) WHEN YOU APPLY THE BRAKES THEY SHUDDER VIOLENTLY. AS YOU TRY TO COME TO A STOP AT ANY TIME THE BRAKES GO IN ANTI- LOCK MODE AND THEN GIVE OUT!! YOU HAVE TO PUMP THE BRAKES TO GET THEM TO HOLD. IT IS VERY SCARY AND DANGEROUS SITUATION. I HAD THE BRAKES REPAIRED AT MY FORD DEALER (FETTE FORD, CLIFTON NJ) NOT THAT MANY MILES AGO. AND THEY TELL YOU THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE AND IT'S MY BAD DRIVING HABITS CAUSING THE PROBLEM. THERE IS A WEBSITE (FORDBRAKES.COM) WHERE HUNDREDS OF DRIVERS DESCRIBE THE SAME PROBLEMS AND SIMILAR LIES TOLD TO THEM BY FORD SERVICE DEPTS. WHEN THIS STORY FINALLY GETS OUT AND WE START REALIZING HOW MANY ACCIDENTS, INJURIES, AND MAYBE DEATHS HAVE OCCURRED OVER THE PAST DOZEN YEARS. IT WILL PROBABLY RIVAL THE TOYOTA COVER-UP. PLEASE TAKE ACTION AND INVESTIGATE NOW!!!
NHTSA complaint #10316271 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 1998 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE TAIL LIGHTS FAILED AND THE FUSES WOULD CONTINUOUSLY BLOW OUT. AN INDEPENDENT MECHANIC INSTALLED NEW FUSES IN THE VEHICLE AND MADE THE NECESSARY REPAIRS, BUT THE FUSES BLEW OUT AGAIN THE SAME DAY. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC. WHILE AT THE REPAIR SHOP, THE VEHICLE CAUGHT FIRE DUE TO THE MASTER CYLINDER. THE MECHANIC WAS ABLE TO EXTINGUISH THE FIRE, BUT THE VEHICLE WAS PARTIALLY DESTROYED AND WOULD NEED TO BE REBUILT. THE MANUFACTURER STATED THAT THERE WERE THREE OPEN RECALLS, ONE OF WHICH COULD RESULT IN A FIRE. NHTSA CAMPAIGN ID NUMBERS 06V286000, 03V281000, AND 98V060000 WERE REFERENCED. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 132,000.
NHTSA complaint #10277486 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2001 FORD EXPLORER SPORT - INTERMITTENT LOCKING OF THE BRAKES WHICH CAUSES THE VEHICLE TO PULL HARD TO THE LEFT, CREATING AN UNCONTROLLABLE VEHICLE. THIS INTERMITTENT LOCKING CAN OCCUR AT ANY SPEED INCLUDING HIGHWAY SPEEDS, WHICH IS OBVIOUSLY VERY DANGEROUS. VEHICLE CAN NOT BE SOLD AS IT IS UNSAFE TO DRIVE, FORD MOTOR COMPANY DOES NOT KNOW HOW TO FIX THE VEHICLE. SEPTEMBER 2004 - 30,173 MILES. CUSTOMER STATES VEHICLE PULLS TO THE LEFT WHEN BRAKING. TECHNICIAN COULDN'T DUPLICATE PROBLEM. OCTOBER 2004 - 30,400 MILES. CUSTOMER STATES VEHICLE IS PULLING HARD TO LEFT WHEN BRAKING AT TIMES. TECHNICIAN COMMENTS "FOUND VEHICLE PULLING TO LEFT AND FELT POP IN PEDAL AND VEH STARTED BRAKING STRAIGHT, CHECKED BRAKES FOUND RIGHT INNER BRAKE PAD STUCK TRIED TO REPLACE BRAKE HARDWARE. REPLACED PADS TO GET HARDWARE KIT INSTALLED HARDWARE KIT AND NEW PADS AGAIN DROVE THE VEHICLE VEHICLE FOUND VEHICLE STOPS STRAIGHT." NOVEMBER 1, 2004 - CUSTOMER STATED THAT VEHICLE PULL HARD TO THE LEFT WHEN BRAKING AT TIMES SERVICE COMPLETED BRAKE SERVICE - CALIPER ASY - BRAKE - LESS PAD - FLUID BRAKE - HUB ASY - WHEEL NOVEMBER 8, 2004 - 31,311 MILES. - CUSTOMER STATED BRAKES PULL TO THE LEFT AND LOCK UP! NEW PARTS AND ITEMS WORKED ON: ANTI-LOCK BRAKING SYSTEM CONTROL AND MODULE, PIN POINT TEST, ANTI LOCK MODULE - REPLACE, SOLENOID VALVE BLOCK / HCU - REPLACE 5/9/2007 - 6/8/07, MILES 62,013 - FORD HAD THE VEHICLE FOR ONE MONTH, LISTED BELOW ARE THE ITEMS THAT WERE REPAIRED FOR THE SAME HARD PULLING TO THE LEFT INTERMITTENTLY. - REPLACED FRONT AND REAR ROTORS - REPLACED BOTH FRONT BALL JOINTS, ALIGNED FRONT END 6/14 - 6/20/07, MILES 62,326. - VEHICLE TAKEN HOME BY TECHNICIAN TO DUPLICATE PROBLEM - INSPECTED FRONT CALIPER PISTONS - BLED FRONT BRAKES FOR ANY AIR - INSPECTED FRONT WHEEL BEARING FOR LOOSENESS/ BINDING *WE HAVE A LETTER FROM FORD STATING THAT THEY CAN NOT FIX THE PROBLEM AND THAT THE VEHICLE IS NOT SAFE FOR DRIVING.
NHTSA complaint #10225428 — an unverified report by a vehicle owner.
TL*- THE CONTACT OWNS A 1993 FORD EXPLORER SPORT. WHEN THE BRAKE WAS APPLIED THE PEDAL WOULD GO TO THE FLOOR AND DID NOT STOP THE VEHICLE. THE BRAKES HAD TO BE APPLIED MULTIPLE TIMES BEFORE THEY ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER 02/13/2008, AND THE VEHICLE OWNER WAS TOLD THAT THE COST OF THE VEHICLE REPAIR WAS HIS RESPONSIBILITY. THERE IS A SAFETY RECALL 94V169001 - PARKING BRAKE CONVENTIONAL. THE CURRENT MILEAGE WAS 46,700, AND THE FAILURE MILEAGE WAS 1,500. UPDATED 03-11-08
NHTSA complaint #10218120 — an unverified report by a vehicle owner.
MY WIFE AND I PURCHASED A FORD EXPLORE SPORT 2003 NEW FROM THE DEALER; ON SEVERAL OCCASION WE HAD PROBLEMS WITH WHAT I THOUGHT WAS THE ABS BRAKE SYSTEM.THE VEHICLE WOULD CONTINUE TO GO FORWARD AFTER APPLYING BRAKES. THE FORD DEALERSHIP REPLACED BRAKE BOOSTER, MASTER CYLINDER AND IT STILL TODAY IT CONTINUE TO DO THE SAME THINGS SURGE FORWARD AFTER TWO VISIT TO THE DEALERSHIP WITH THIS PROBLEM. THERE RESPONSE WAS WE CAN'T FIND IT AND SENT US ON OUR WAY. NOW THE WARRANT IS GONE AND WE ARE STUCK WITH A VEHICLE THAT MAY OR MAYNOT STOP IN TRAFFIC WHICH PUTS OUR LIVES AND MAYBE SOMEONE ELSES LIFE AT RISE. WE REALLY DON'T WANT TO PURCHASE ANOTHER VEHICLE AT THIS TIME; SINCE FORD CAN'T FIX OR LOCATE THE PROBLEM. I PULL THE FORD UP TO ANOTHER VEHICLE OF MINE TO JUMP THE BATTERY AND IT WOULDN'T STOP AND CRASH INTO MY GRILL ;DESTROYED THE FRONT OF MY S10 CHEVY. HOWEVER THAT I CAN FIX. WE APPRECIATE ANY THING YOU CAN HELP US WITH.
NHTSA complaint #10218084 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY NAME IS [XXX] AND I JUST PURCHASED A VEHICLE FROM HWY 100 & LOOMIS RD AUTO SALES (414-617-5673) IN FRANKLIN WISCONSIN ON DEC 13TH. ON THE WAY HOME FROM THE DEALERSHIP THE BRAKES FAILED AND I ALMOST DIDN'T MAKE IT HOME. I TOOK IT TO MY LOCAL MECHANIC IN EVANSVILLE WISCONSIN WHO FIXED THE REAR BRAKES AND I HAD TO PAY OVER 250 DOLLARS TO REPAIR IT. THE DEALER WOULDN'T HELP ME WITH THIS COST OR EVEN ACKNOWLEDGE THAT THEY FAILED TO FIND THAT PROBLEM ON THEIR SAFETY CHECK. AFTER I PICKED UP MY TRUCK THIS THURSDAY THE 20TH, THE CHECK ENGINE LIGHT CAME ON AND ALL POWER TO THE VEHICLE HAS NOW CEASED. MY MECHANIC ALSO INFORMED ME WHEN HE FIXED THE BRAKES THAT NOT ONLY THE BRAKES SHOULD HAVE BEEN DISCOVERED BY THE DEALER BUT I WILL ALSO NEED A NEW EXHAUST SYSTEM AS SOMEONE HAS OBVIOUSLY FIXED IT ENOUGH TO GET IT OFF THE LOT. THAT WILL BE ANOTHER 300 DOLLARS. THE POWER JUST FAILED ON MY WAY HOME FROM MY AUNTS AND NOW THE TRUCK IS DEAD IN MY DRIVEWAY AT HOME. IT WONT START AND I DON'T KNOW WHAT TO DO. THE OWNER OF THE DEALERSHIP WILL NOT RETURN ANY CALLS SO I CAN SOLVE THIS. I JUST WANT THEM TO COME GET THIS LEMON AND GIVE ME THE MONEY I PAID FOR IT BACK PLUS ALL THE EXPENSES I HAVE PUT INTO IT IN LESS THAN A WEEK. THIS IS RIDICULOUS AND I NEED TO KNOW MY RIGHTS AND IF I CAN JUST GET MY MONEY BACK .... I CANT AFFORD TO NOT TO DRIVE TO WORK AND BE STUCK CONTINUOUSLY PAYING FOR A TRUCK THAT HAD SUCH INTENSE PROBLEMS MECHANICALLY AND SAFETY-WISE AND NOW ITS JUST DEAD. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10212587 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2000 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE PARKING BRAKE WOULD NOT SUPPORT THE VEHICLE WHEN ENGAGED. AS OCTOBER 23, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE FAILURE MILEAGE WAS 136,000 AND CURRENT MILEAGE WAS 140,000.
NHTSA complaint #10206624 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE MY SON WAS DRIVING WEST ON ROUTE 64 IN THE LEFT HAND LANE NEAR ROCKY MOUNT, NC AT A SPEED OF 70 MPH, THE BRAKE LIGHT CAME ON FOLLOWED BY A LOUD NOISE AND THEN THE VEHICLE PULLED HARD TO THE RIGHT CAUSING MY SON TO RUN A MOTORCYCLIST OFF THE ROAD TO AVOID BEING HIT. I HAD THE VEHICLE TOWED TO A SHOP AND THE DETERMINED THAT THE RIGHT FRONT BEARING ASSEMBLY HAD FAILED. THIS COULD HAVE BEEN A FATAL ACCIDENT DUE TO THE SUDDEN LOSS OF CONTROL.
NHTSA complaint #10206174 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 1997 FORD EXPLORER SPORT. WHILE DRIVING 30 MPH HE DEPRESSED THE BRAKE AND THE BRAKE PEDAL WENT DOWN TO THE FLOORBOARD. HE NOTICED BRAKE FLUID LEAKING. THE DEALER STATED THAT THE BRAKE LINE ON THE REAR DRIVER SIDE RUSTED AND CAUSED THE LEAK. THE DEALER REPLACED THE REAR BRAKE LINE, AND THE REAR BRAKE HOSE. THE DEALER STATED THAT THE REMAINING BRAKE LINES ON THE VEHICLE WERE RUSTED, HOWEVER THEY WERE NOT LEAKING. THE FAILURE MILEAGE WAS 36,200 AND THE CURRENT MILEAGE WAS 35,663.
NHTSA complaint #10192925 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FORD DEALER HAS REPLACED THE ROTORS AND BRAKE PADS TWICE IN 4 YEARS DUE TO RUSTING ROTORS. ACCORDING TO THE DEALER, THE RUST WAS TOO DEEP FOR THE ROTORS TO BE TURNED AND HAD TO BE REPLACED. THE FIRST REPLACEMENT WAS AT 15,857 MILES AND THE SECOND REPLACEMENT OF THE ROTORS AND BRAKE PADS AT 29701 MILES. I DRIVE THIS VEHICLE UNDER NORMAL CONDITIONS, IT IS NOT USED OFF-ROAD OR ANY OTHER WAY TO CAUSE THE RUST. THE FIRST TIME, FORD PAID FOR THE REPLACEMENT OF ROTORS BUT NOT THE BRAKE PADS. THE SECOND TIME, I HAD TO PAY $401.00 FOR THE ENTIRE ROTOR AND BRAKE REPLACEMENT. FURTHERMORE, AT TIMES, THERE IS A METAL GRINDING SENSATION WHEN APPLY THE BRAKES. IT CREATES THE SOUND OF METAL GRINDING ON METAL. I HAVE TO PUMP THE BRAKES TO STOP THE GRINDING SENSATION. THANK YOU
NHTSA complaint #10191867 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
FORD EXPLORER SPORT (1997, ~58700 MI) WAS DRIVEN AT HIGHWAY SPEED. A STOP WAS MADE AT A SHOPPING CENTER. UPON LEAVING THE SHOPPING CENTER THE BRAKE PEDAL DROPPED TO THE FLOOR AS AN ATTEMPT TO STOP AT AN INTERSECTION WAS MADE. FORTUNATELY SWERVING AVOIDED AN ACCIDENT. AT THIS POINT THE VEHICLE HAD NO BRAKES (OTHER THAN PARKING). HYDRAULIC FLUID WAS DRIPPING FROM AN AREA ABOVE THE REAR AXLE, DRIVER SIDE. THE ABRUPT LOSS OF BRAKES WITH NO WARNING COULD HAVE LEAD TO A VERY SERIOUS ACCIDENT. WE WERE JUST PLAIN LUCKY.
NHTSA complaint #10182067 — an unverified report by a vehicle owner.