33 of the
403 complaints filed about the Ford Fusion Energi
are about the engine —
8% of everything owners reported.
The worst model year for it is 2019.
The car is suffering random shutdown and intermittent times. The battery is no longer holding a charge and when it shuts down this places me at extreme risk. Ford is unable to fix it so this is no longer happening without replacing the High Voltage battery - battery from ford alone is 11k. I cannot be the only one who is dealing with this car doing this.
NHTSA complaint #11749732 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Fusion Energi. The contact stated that the battery was inoperable. The contact was unable to use the rapid charger. The contact was unable to charge the vehicle. The contact stated that the heated seats were inoperable. The check engine warning light was illuminated. The contact was concerned about using the vehicle. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact not to use the rapid charger. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. Parts distribution disconnect.
NHTSA complaint #11639549 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact stated that upon inspection, an oil leak was found. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine needed to be replaced due to several holes and cracks being found on the engine block. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
NHTSA complaint #11617448 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Fusion Energi. The contact stated there were metal shavings inside the transmission, and the transmission had previously been repaired twice under Warranty. The contact stated that while starting the vehicle, there was an abnormal grinding sound coming from the engine. The vehicle was taken to a local dealer, but the vehicle was not diagnosed or repaired due to the Warranty being expired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 196,000.
NHTSA complaint #11586173 — an unverified report by a vehicle owner.
I am aware of the recall on the ford fusion plug in hybrid and for that reason I do not plug it in. We are supposed to use this as a regular hybrid until the fix comes out. That said, my car turns off randomly in traffic. All the warning lights turn on and the car fully shuts down and has to restart. This happens without warning, while in traffic. Last week it happened 3 times on one single drive home from picking up the kids from school. This is not supposed to happen if we aren’t plugging it in, but it’s happening and ford said they think it’s related to the recall (they’re holding on to it for the next five days and I’m on my own for car rental fees). Totally unsafe to just stop working in traffic, even when not using EV mode. This is going to hurt someone.
NHTSA complaint #11585961 — an unverified report by a vehicle owner.
The contact owns a 2019 Ford Fusion Energi. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the high-voltage battery. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000. The VIN was not available.
NHTSA complaint #11584596 — an unverified report by a vehicle owner.
A recall on the electrical system of my plug in hybrid does not allow me to use the electrical portion of my vehicle. The main reason I purchased this vehicle was to use all electric with the option of having a gas powered vehicle. Until this is remedied, the dealership said that I cannot charge my vehicle. This was the major selling point of this vehicle. I also cannot sell this vehicle because no dealership will purchase this vehicle with this major recall (that has been issued with no remedy since June of last year (10 months ago).
NHTSA complaint #11582545 — an unverified report by a vehicle owner.
Check engine light stays on says catalytic converter is bad now. I have been waiting since June of last year for recall on battery because of fire hazard. I have been using gas instead of charge. Nothing is being done to fix the problem.
NHTSA complaint #11577221 — an unverified report by a vehicle owner.
There is currently an active recall with no remedy being made available as of 6/16/2023. In this recall it is stated EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA. The safety of my family, which includes a two year old who is in a car seat in the back seat has been put at risk every day due to this issue not being remedied and continuing to have a potential for vehicle fire every time we start the car. Ford has advised to not charge the vehicle, however there is a system that allows for recharge while breaking. I have pulled the following information from the Ford website..."Regenerative Braking, When you apply the brakes in a conventional vehicle, kinetic energy is lost due to friction. During braking in a Ford hybrid, however, regenerative braking recovers more than 90%* of this energy, sending it back to the battery to be stored for later use." With this feature the battery is still being engaged and putting my daughter at risk. It would be extremely time consuming to run around the vehicle to her location then unbuckle and pull her out from the car seat after having to pull over once alerted to the car being on fire, potentially while on the highway. Its unlikely that we would reach her in time to save her. Another consideration for risk would be to other drivers on the road. Creating an emergency such as vehicle fire has high probability to cause others to become distracted while driving leading to more injuries. Vehicle has been taken to the Ford dealership on multiple occasions in 2023 for battery issues. We request to see the issue completely resolved or for Ford to buy the vehicle back.
NHTSA complaint #11569495 — an unverified report by a vehicle owner.
remedy not yet available ON YOUR VEHICLE, THE BATTERY ENERGY CONTROL MODULE BECM MAY BECOME DAMAGED AS A RESULT OF EXCESS VOLTAGE AND CURRENT FLOW. Safety Risk EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA Iam not able to charge my vehicle since July 2023 recall notice. I now have to purchase an extra $140 month in gas because I cannot use my charging system on the vehicle. I contacted FORD 1/20/24 1.800.392.3673 spoke to customer recall service and they stated there is not date on a remedy. I requested compensation and requested them to open a case number for me to escalate a supervisor to speak to me and they stated there is nothing they can do.
NHTSA complaint #11568946 — an unverified report by a vehicle owner.
This car is a plug-in hybrid. Ford told owners NOT to charge their cars as of June 16, 2023, and they still don't have a solution. It's January 30, 2024. That's 228 days or 62% of a year or 7.6 months. I don't consider that a timely recall. Jun 16, 2023 Manufacturer Recall Number23S33 NHTSA Recall Number23V440 Recall Status Recall Incomplete, remedy not yet available
NHTSA complaint #11568684 — an unverified report by a vehicle owner.
Ford has issued a recall for which they have offered no remedy. The recall recommends not using the DEFINING feature of the vehicle; the entire purpose for which it was purchased: i.e. the short but meaningful electric range. Ford say the vehicle should not be charged due to an engineering fault that may lead to a fires. The issue has led to thousands of dollars in extra fuel cost and, in my state at least, Ford is refusing to buyback the vehicle.
NHTSA complaint #11568916 — an unverified report by a vehicle owner.
Recall. Told to not charge our Ford Fusion Rechargeable Hybrid for fear of a fire! No solution now for 6 months. Told to run gas engine only. Car was not designed to be used this way which is a safety hazard in itself. Filed for gas card 5 months ago, no gas card issued. My spouse is an active nurse and Christian community activist. She relies on this vehicle. If we do not have some action from Ford in another 30 days, we will be forced to file for an Arizona Lemon Law replacement.
NHTSA complaint #11554631 — an unverified report by a vehicle owner.
Ford has still not provided a satisfactory fix for this recall. It has been 139 days since the recall was issued. Now Ford is putting a stop/hold on their initial recall fix and has instructed their dealers to return recall parts AND to put a stop sale on any vehicles in their inventory. This has resulted in a drastic depreciation of my vehicle. Not only does Ford not have a solution to the problem, but now they have left me with a car that is unsellable which is causing massive economic harm to me. Ford now says there is no interim fix (perhaps until LATE 2024) this is absurd. Ford should buy these vehicles back from all affected owners asap. Please compel Ford to do something about this and make things right!
NHTSA complaint #11553142 — an unverified report by a vehicle owner.
Ford sent a safety recall notice 23S33 and poorly worded the "What should you do?" section. After calling for clarifications, Ford advised us not to fully charge the high voltage battery. There is no method to limit the charge level and not charging the batteries will damage them. Ford advised the only way to limit the battery charge level is to watch/monitor the vehicle as it charges, and disconnect the power cable prior to fully charging. Ford should provide one of two options without delay: The Ford app should be updated, providing users with the ability to limit the high voltage battery charge level or; Ford should provide its dealer service departments with instructions to program a lower maximum charge limit for the high voltage battery that is consistent with the recommendations from the Safety Recall. While Ford is working on a long-term remedy, and in light of the potential for fire, Ford should take immediate steps to assist its customers with temporary and reasonable options to limit the high voltage battery charge level.
NHTSA complaint #11538016 — an unverified report by a vehicle owner.
While driving to work on I35 the a red message popped up on the dash saying "Stop Safely Now" and the engine/hybrid motor instantly completely died. Steering and breaking were almost impossible because I am not a strong person and I was nearly rear ended several times. I had no chance to get to the shoulder and was blocking the lane in the middle of traffic till I was able to get someone to tow it to a side street. Completely unacceptable and very dangerous for the car to die completely like this.
NHTSA complaint #11499349 — an unverified report by a vehicle owner.
The contact stated their son owned a 2020 Ford Fusion. The contact stated that their son was driving at approximately 35 MPH, when the vehicle's instrument panel illuminated all possible warning lights. Then there was smoke emitting from the vehicle near the driver's feet. The driver pulled to the side of the road where they turned off the vehicle. The vehicle then caught on fire under the hood of the vehicle. The fire department was called and distinguished the fire. A fire report was filed. The vehicle was towed and deemed totaled. There were no injuries. The manufacturer was made aware of the failure and then opened a case regarding the failure. The approximate failure mileage was 30,000.
NHTSA complaint #11489756 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Fusion Energi. The contact stated that the engine control module failed to shutoff the vehicle causing the battery to drain. The contact was then unable to start the vehicle. The failure happened several times over a two-year period. The contact stated that to restart the vehicle he would break into the vehicle through the trunk to get to the battery and jumpstart the vehicle. The contact had taken the vehicle to the dealer and was informed that there was no recall associated with the VIN and that there were no known issues. The contact stated that the manufacturer knew about the issue but decided not to issue a recall. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the issue. The contact was referred to NHTSA for assistance. The approximate failure mileage of 96,000. Consumer found a website explaining exactly what was happening with consumer's car was found on lenberglaw.com lemon law vehicles.
NHTSA complaint #11443137 — an unverified report by a vehicle owner.
I HAPPENED TO BE DRIVING AT THE TIME OF THE INCIDENT, WHEN MY CAR BEGAN TO RUN HOT. I SAW THERE WAS A RECALL ON THE PART THAT WAS CAUSING THE CAR TO RUN HOT BUT WHEN I BROUGHT IT TO THE DEALER ATTENTION THEY DIDN'T HAVE RECALL INFORMATION FOR MY VEHICLE BUT FOR OTHERS VEHICLES, ALSO SINCE THEY CLAIM TO NOT HAVE RECALL ON JUST MINES THEY ALSO DIDN'T HAVE MEANS TO PROVIDING A PART FOR ME TO PURCHASE BUT TOLD ME TO LOOK IN JUNKYARD. I RECENTLY WAS AT THE DEALERSHIP TWO MONTHS BEFORE THE INCIDENT FOR ALMOST A TOTAL OF EIGHT RECALLS THAT NEEDED TO BE DONE THEY FIXED THEM AND I WAS HAPPY BUT THE NEXT DAY COMES AROUND AND THE INFORMATION LIGHT COMES ON SAYING SEE DEALER SO I WENT BACK AND THEY WANTED TO CHARGE ME FOR SOMETHING THEY JUST EXAMINED. I JUST WANT TO BE SAFE IN MY CAR AGAIN OR JUST TAKE CAR OFF MARKET PLEASE TO MUCH GOING ON AS FAR AS RECALLS FOR THIS MODEL FORD FUSION TITANIUM 14 ENERGI
NHTSA complaint #11160984 — an unverified report by a vehicle owner.
FORD FUSION ENERGI, DID ITS LOW POWERED STATE AGAIN, THIS TIME ON THE FREE WAY, DROPPING RAPIDLY FROM 75MPH TO 22MPH AND BARELY ABLE TO MAINTAIN THAT SPEED. THE DISPLAY SHOWED THE SAFETY FEATURES BECOMING DEACTIVATED. SOMETHING NEW THOUGH, THE HEADLIGHTS WENT OUT AND THE CONSOLE DIMMED AND WAS BARELY READABLE, I TURNED ON MY HAZARDS AND I HOPE THEY WHERE WORKING, EITHER WAY I WAS FORTUNATE ENOUGH TO AVOID A REAR END COLLISION AND GOT THE VEHICLE OFF THE ROAD. THIS ABOUT 7TH TIME FORD WILL WORK ON THE VEHICLE, AND ANOTHER WEEK OR MORE WITHOUT A VEHICLE, WAITING FOR THE NEXT AVAILABLE APPOINTMENT. THESE FUSIONS ARE BECOMING THE NEW FORD PINTO. I REALLY HOPE THAT SEVERAL PEOPLE DON'T HAVE TO DIE, BEFORE FORD IS FORCED TO RECALL THESE DEATH TRAPS.
NHTSA complaint #11151336 — an unverified report by a vehicle owner.