34 of the 403 complaints filed about the Ford Fusion Energi are about the other systems — 8% of everything owners reported. The worst model year for it is 2019.
34
Complaints
8%
Share of all complaints
0
Crashes
2
Fires
UNKNOWN OR OTHER
Back up camera screen is going out intermittently causing a hazardous situation
NHTSA complaint #11746980 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to his school, the school has to be evacuated as the vehicle burned near the building. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: There is an existing recall "Phev battery cell degragation" from Ford. Here is the Campaign/NHTSA#: 23S33/23V440 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: The Fire Marshall and the Police was present and we had Police report(case num: [XXX]) and Fire Marshall report(case num: [XXX]) 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: I did notice an unusual behavior, like minutes before the fire the AC fan suddenly turned up blowing a non cold air, I attempted to turn off the vehicle 2 or 3 times until the fan and the vehicle completely turned off. I turned it back on to have AC again and it was good, after like less than 5 minutes I turned off the vehicle to get out of the car with my kid to drop him in his school. Minutes after I returned to the car, there was already smoke, had to call 911 after that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11631314 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I was notified in July of 2023 of a recall on the battery energy recall module for this vehicle. I purchased this vehicle to charge and have a gas backup. As a result of reading reports of the potential fire due to charging the vehicle and the notice to not charge the vehicle for safety reasons, I have not been able to use the battery and fuel efficiency part of this vehicle. Again, this is the reason for purchasing the vehicle and paying more for the car. I have contacted Ford and there is no fix in the near future. I am only told to continue to use the vehicle in gas mode. This is not an acceptable response and remedy for their issue. The vehicle value has now drastically reduced as no one wants to purchase a hybrid they cannot charge.
NHTSA complaint #11589665 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Was driving car to dealership for check signal that was appearing on my dashboard when suddenly the car stopped in the middle of the road with a knocking sound from the back and smoke filled the car and the trunk. At that point I exited the car in fear of getting caught in fire or getting struck by another vehicle. Had the car towed to a Ford dealership in Watsonville California.
NHTSA complaint #11574715 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
remedy not yet available ON YOUR VEHICLE, THE BATTERY ENERGY CONTROL MODULE BECM MAY BECOME DAMAGED AS A RESULT OF EXCESS VOLTAGE AND CURRENT FLOW. Safety Risk EXCESS VOLTAGE AND CURRENT FLOW THROUGH THE BECM CAN RESULT IN A LOSS OF MOTIVE POWER WHICH INCREASES THE RISK OF A CRASH, OR A VEHICLE FIRE IN THE TRUNK AREA Iam not able to charge my vehicle since July 2023 recall notice. I now have to purchase an extra $140 month in gas because I cannot use my charging system on the vehicle. I contacted FORD 1/20/24 1.800.392.3673 spoke to customer recall service and they stated there is not date on a remedy. I requested compensation and requested them to open a case number for me to escalate a supervisor to speak to me and they stated there is nothing they can do.
NHTSA complaint #11568946 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Manufacturer Recall Number 23S33 NHTSA Recall Number 23V-440 Ford denied my buyback claim due to the vehicle being pre-owned, but with the open recall, I believe this vehicle to be a significant safety risk. My vehicle has limited functionality and reduced fuel economy in a model for which I specifically paid extra money. There is no fix in sight until the end of 2024 at the earliest, and there are other accounts of people's vehicles leaving them stranded or catching on fire! Ford does not have a fix for this vehicle, and a fix will not be available within a reasonable timeframe.
NHTSA complaint #11563776 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Ford reached out in June 2023 with a recall stating to not charge the vehicle and provided a small check to "help with gas." It has now been 7 months with no resolution. I have had no issues in the past from charging my vehicle even though my standard battery did just need to get replaced.
NHTSA complaint #11563442 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I am writing to bring to your attention a serious matter regarding the delayed resolution of a safety recall for my plug-in hybrid vehicle, a 2019 Ford Fusion Energi, with the Vehicle Identification Number (VIN) [XXX] . The recall in question was issued by Ford Motor Company in June 2023. As a responsible vehicle owner, I promptly responded to the recall notice and attempted to address the safety concern with my vehicle. Unfortunately, Ford has been unable to remedy the issue in a timely manner, and this situation is causing considerable inconvenience, financial losses, and most importantly, concerns about my safety and the safety of others on the road. My plug-in hybrid vehicle, which typically boasts an electric-only range of 26 miles when fully charged, has been rendered unable to charge due to the safety recall. Given that I charge my vehicle daily, this has resulted in 154 days, or 4,004 miles, of forced reliance on the gasoline engine. This not only contradicts the purpose and efficiency of a plug-in hybrid but has also led to approximately $300 worth of wasted gasoline, calculated using the IRS mileage reimbursement rate. Furthermore, the anxiety and stress associated with driving a vehicle under recall are substantial. I am worried each time I get into my car that it may catch fire or suddenly stall while I am on the road. This not only impacts my daily life but also compromises the safety of myself, passengers, and fellow motorists. I kindly request the National Highway Traffic Safety Administration's intervention to ensure a swift and effective resolution to this matter. The delay in remedying the safety recall not only undermines the purpose of owning a plug-in hybrid but also places the safety of consumers at risk. I trust that the NHTSA will investigate this matter thoroughly and take the necessary steps to ensure a timely and satisfactory resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11555612 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The current unresolved recall has impacted me numbered 23S33. This issue has impacted me since June 16 2023 and I have received minimal compensation. Due to rising gas prices in California, my inability to charge my car for my typical usage which was covered by the battery, and the higher purchase price I paid for this car, this recall has significantly impacted me.
NHTSA complaint #11551239 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Purchased the hybrid fusion to save on gas . Received a recall with no time as to when they will have a fix. The car is now only able to be used as a gas car because we Were advised you cannot charge the vehicle as it may go on fire. I now have to fill up every week as opposed to every 4-6 weeks. Gas is very high now and the car is not what I wanted without the hybrid mode . Car is lackluster in gas mode and my gas bill is not 5-6 times what I was paying and want to pay .
NHTSA complaint #11540234 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The contact owns a 2014 Ford Fusion Energi. The contact stated that after parking and turning off the vehicle, the vehicle started rolling backward. The contact could hear an abnormal metal grinding sound. The vehicle then stopped independently. Upon starting the vehicle and attempting to drive, the vehicle failed to move. The vehicle was towed to the local dealer where the battery was replaced. The vehicle was then towed to a second dealer, Lance Cunningham Ford (4101 Clinton Hwy, Knoxville, TN 37912), where it was diagnosed that the transmission needed to be replaced. The dealer advised the contact that he had to pay out of pocket for the repair. The vehicle had been at the dealer since February. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
NHTSA complaint #11475277 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
3 WEEKS AFTER I LEASED THE VEHICLE NEW, THE WINDSHIELD SHATTERED WITHOUT ANYTHING HITTING IT. IT IS NOW 3 MONTHS LATER AND I ABOVE 7500 MILES ON THE CAR AND WHILE SITTING IN STOPPED TRAFFIC THE BACK GLASS EXPLODED ON ITS OWN. FORD CORPORATE ONLY ACCEPTED PHOTOS TAKEN AND SUBMITTED BY THE DEALERSHIP TO REVIEW THE CLAIM AFTER TELLING ME A 'TECHNICIAN WILL DETERMINE' WHAT HAPPENED. FORD SAID GLASS IS NOT COVERED UNDER WARRANTY. I EXPLAINED TO THEM THAT I UNDERSTAND BUT I AM MODE CONCERNED OF THE OVERALL SAFETY OF THE CAR AFTER THIS HAPPENED. 2 PHONE REPS AND THEIR SUPERVISOR REPEATEDLY SAID THERE IS NOTHING THEY CAN DO, TOLD ME IT IS NORMAL WEAR AND TEAR, AND THERE IS NO OTHER PHONE NUMBER OR DEPARTMENT I CAN CONTACT TO FURTHER PURSUE THIS ISSUE.
NHTSA complaint #11241156 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
SYNC IN-DASH CONTROL SYSTEM IS SEVERELY DELAYED OR UNRESPONSIVE. ENTIRE SYSTEM SHUTS OF RANDOMLY, GPS LOCATION IS INACCURATE, SYSTEM SWITCHES FROM DAY TO NIGHT MODE CAUSING THE SCREEN TO BE HARD TO SEE. ISSUES OCCUR AT ALL TIMES.
NHTSA complaint #11219805 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
CENTER CONSOLE BECOMES NON-RESPONSIVE WITH BUTTONS. A/C LOSSES CONNECTION AND WINDOWS GET LOCKED INTO POSITION AS WELL AS POWER SEATS. HAPPENS INTERMITTENTLY. MORE COMMON WHEN IT GETS REALLY HOT OUT.
NHTSA complaint #11218282 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
FORD DENIED MY RECALL ON MY VEHICLE CHARGING CABLE AS IT INDICATED THAT IT IS ONLY WORKING TO REPAIR FORD FOCUS ELECTRIC VEHICLE CHARGING CORDS. MY CORD OVERHEATED, DAMAGING MY GARAGE ELECTRICAL OUTLET. MANUFACTURER RECALL NUMBER18S24 NHTSA RECALL NUMBER18V592
NHTSA complaint #11171953 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
NHTSA RECALL 18V-592. FORD RECALL 18S24. CONVENIENCE CHARGE CORD REPLACEMENT. FORD HAS NOT PROVIDED A TIMELY RESOLUTION TO THIS RECALL AND HAS NOT PROVIDED A REASONABLE/PRACTICAL TEMPORARY SOLUTION TO CHARGING MY VEHICLE WITH A REPLACEMENT CORD THAT IS AVAILABLE, WITH A DIFFERENT PART # THAN MY CURRENT CORD. THE PART IS AVAILABLE BUT WOULD NOT BE HONORED UNDER THIS RECALL. THAT PART # IS HS7210B706A. IF THIS CHARGING CABLE IS AVAILABLE FOR MY CAR, THEN WHY CAN'T IT BE PROVIDED AT NO COST UNTIL THE REPLACEMENT CORD IS PROVIDED AT WHICH TIME, I CAN RETURN PART # HS7210B706A? PLEASE ADVISE THE BEST WAY TO PROCEED WITH OBTAINING A TEMPORARY CORD FOR CHARGING MY ELECTRIC VEHICLE OR AUTHORIZE OBTAINING PART #HS7210B706A AT NO COST.
NHTSA complaint #11153693 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHILE DRIVING MY VEHICLE THE VEHICLE JERKED AND SUDDENLY LOST ALL POWER. I COASTED AS SAFELY AS POSSIBLE TO THE RIGHT LANE AS SOON AS I HAD A 'STOP SAFELY NOW' MESSAGE BLINK ON MY INSTRUMENT PANEL. I ATTEMPTED TO TURN MY CAR BACK ON BUT COULDN'T. AFTER A FEW ATTEMPTS I WAS ABLE TO TURN IT BACK ON ONLY TO HAVE THE SAME JERK MOVEMENT AND LIGHT COME ON. I COASTED ONCE AGAIN TO THE FURTHEST RIGHT LANE BEFORE ATTEMPTING ONCE MORE TO RESTART THE CAR. AFTER ANOTHER SHORT LIVED TAKE OFF I COASTED TO A PARKING LOT. WHILE IN THE PARKING LOT AND EVENTUALLY BEING ABLE TO TURN THE CAR INTO ACC IT HAPPENED ONCE MORE AND THE VEHICLE SHUT OFF AGAIN.
NHTSA complaint #11133032 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I RECEIVED A SAFETY RECALL IN AUGUST CONCERNING THE TRANSMISSION SHIFTER CABLE. ON SEPTEMBER 9TH, 2018 MY CABLE BROKE AND I WAS UNABLE TO MOVE MY CAR, ROADSIDE SERVICE WAS CALLED AND I WAS ABLE TO GET CAR HOME. CALLED DEALERSHIP LEN STOLERS IN OWINGS MILLS MARYLAND, THEY INFORMED ME THAT PARTS WEREN'T IN YET, BUT THEY COULD FIX MY CAR BUT I WOULD HAVE TO PAY FOR IT, NO SUCH DEAL, THIS IS A SAFETY RECALL FROM FORD MOTORS, TO MAKE THINGS SHORT CAR NOT FIXED YET, AND WAS UNABLE TO GET A LONER AUTO UNTIL PARTS CAME IN, THIS RECALL WAS FORD'S ISSUE, IT'S A SAFETY ISSUE, NEED MY CAR FIXED, UNFAIR TO HAVE TO PAY FOR A RENTAL WHEN MY CAR IN IN A SHOP AS A RESULT OF A FAULTY PART FINISHED BY FORD MOTORS
NHTSA complaint #11128586 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE DISPLAY IN THE DASHBOARD SHOWS THE MESSAGE "TEMPORARY LOST COMMUNICATION WITH THE CLIMATE SYSTEM", AND LOCKS THE WINDOWS, THE VENTS STOP WORKING, NO AIR IS COMING THROUGH. IN ADDITION, THE CROSS TRAFFIC WARNING STOPS WORKING, AS WELL.
NHTSA complaint #11119349 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MY 2014 FORD FUSION HAD MOTOR MOUNTS GO OUT ON IT, I'M BEING TOLD THAT IT IS NOT COVERED UNDER MY MANUFACTURER WARRANTY. I'M NOT EXACTLY SURE HOW THAT IS NOT COVERED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR IT'S BEEN TO THE DEALER PROBABLY ABOUT 53 OF THE FIVE TIMES IT'S BEEN IN FOR THE CROSS TRAFFIC S I'M NOT EXACTLY SURE HOW THAT IS NOT COVERED. I'VE HAD NOTHING BUT PROBLEMS WITH THIS CAR IT'S BEEN TO THE DEALER PROBABLY ABOUT 53 OF THE FIVE TIMES IT'S BEEN IN FOR THE CROSS TRAFFIC SENSOR MALFUNCTION AND YET AGAIN IT STILL IS SHOWING MALFUNCTION I AM SO CLOSE TO FILING A LEMON LAW ON THIS VEHICLE IT'S A 2014 WITH 60,000 MILES AND I CAN'T EVEN TRUST IT TO GET ME TO AND FROM WORK ANYMORE. WORST PURCHASE OF MY LIFE. BACK TO THE MOTOR MOUNTS I WAS LEAVING WORK PUT THE CAR IN REVERSE AND WHEN I WAS BACKING UP I FELT A MAJOR VIBRATION I GOT OUT AND CHECKED EVERYTHING STARTED ROCKING THE CAR BACK-AND-FORTH BY HAND AND REALIZE THE ENGINE WAS MOVING ABRUPTLY TOOK IT TO THE DEALER WHERE I WAS TOLD IT IS NOT COVERED BY MY WARRANTY AND I WILL HAVE TO PAY APPROXIMATELY $395 AND COVER MY OWN RENTAL CAR IT JUST DOESN'T SEEM FAIR, ALSO HAD TO PAY TO HAVE A NEW STEERING WHEEL AND BUT PUT ON BEFORE THE RECALL CAME OUT, AND WAS TOLD I CAN'T GET REIMBURSED BECAUSE IT WAS 6 MONTHS BEFORE THE RECALL WAS ISSUED.
NHTSA complaint #11118759 — an unverified report by a vehicle owner.