Ford Transit driver assist problems

BACK OVER PREVENTION

The contact owns a 2016 Ford Transit. The contact stated that while attempting to reverse, the back over prevention camera was inoperable. The screen displayed a black screen or a blue screen. Occasionally, the back over prevention camera operated intermittently or displayed a message that the camera was currently unavailable. The contact referenced NHTSA Campaign Number: 25V572000 (Back Over Prevention); as a possible cause for the failure; however, the VIN was not included in the recall. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 170,000.

NHTSA complaint #11747125 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Ford Transit. The contact stated that while in drive, the transmission slammed into fourth gear. The hill assist feature was activated during the failure. The contact believed that the failure was caused by an inoperable back over prevention camera. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and offered a buyback, but no assistance was provided. The failure mileage was approximately 23,459.

NHTSA complaint #11729343 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The backup camera on my Transit does not work. When in reverse the screen turns blue or says camera not available. It has shown the image upside down a few times, but it never works for more than a few seconds. I just bought this vehicle in November, and it has been doing this the entire time it has been in my possession.

NHTSA complaint #11727060 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Transit. The contact stated that while reversing, the back over prevention camera became inoperable. The contact stated that the image was distorted. The message Pre-Collison assist not available was displayed and then disappeared. The contact stated that the camera was repaired under recall. The contact stated that the camera was turning gray and blue. The manufacturer was contacted and helped with the repair. The vehicle was taken back to the dealer, but the vehicle was not diagnosed or repaired. The modules were reset by an independent mechanic. The contact received notification of NHTSA Campaign Number: 25V887000 (Back Over Prevention). The camera was black with green lines, and it froze. There was a buzzing sound detected. The vehicle was restarted. While the mechanic was driving the vehicle, the vehicle crashed into a gate. The vehicle was taken to the dealer again, and the contact was informed about a diagnostic test. There were no codes retrieved, and the dealer was unable to duplicate the failure. The failure mileage was approximately 69,600.

NHTSA complaint #11712694 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE

The contact owns a 2022 Ford Transit. The contact stated that while reversing, the back over prevention camera became inoperable. The contact stated that the image was distorted. The message Pre-Collison assist not available was displayed and then disappeared. The contact stated that the camera was repaired under recall. The contact stated that the camera was turning gray and blue. The manufacturer was contacted and helped with the repair. The vehicle was taken back to the dealer, but the vehicle was not diagnosed or repaired. The modules were reset by an independent mechanic. The contact received notification of NHTSA Campaign Number: 25V887000 (Back Over Prevention). The camera was black with green lines, and it froze. There was a buzzing sound detected. The vehicle was restarted. While the mechanic was driving the vehicle, the vehicle crashed into a gate. The vehicle was taken to the dealer again, and the contact was informed about a diagnostic test. There were no codes retrieved, and the dealer was unable to duplicate the failure. The failure mileage was approximately 69,600.

NHTSA complaint #11712694 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2015 Ford Transit. The contact stated that while reversing at 5-10 MPH, the rearview camera went blank, and occasionally the image was upside down. There were no warning lights illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V572000 (Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who confirmed there was no recall coverage. The approximate failure mileage was 90,000.

NHTSA complaint #11700265 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Ford Transit. The contact stated that while attempting to reverse, the rearview 360° camera became inoperable. The contact stated that the rearview image was blank. The contact previously received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention). The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the accessory protocol interface module (APIM) had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 31,000.

NHTSA complaint #11698559 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the part was not yet available for the recall repair. The contact had not experienced a failure.

NHTSA complaint #11690852 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2024 Ford Transit. The contact received notification of NHTSA Campaign Number: 25V315000 ( BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11686944 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2024 Ford Transit. The contact stated that he was unable to rent the vehicle on Turo. The contact received information on NHTSA Campaign Number: 25V315000 (Back Over Prevention). The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was contacted; however, only a recorded message was available. The contact had not experienced a failure.

NHTSA complaint #11683587 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2024 Ford Transit. The contact stated that while in reverse(R), the rearview camera displayed either a blank or a distorted image. The vehicle was taken to a dealer, where a software update was performed on the vehicle; however, the failure returned soon after the software update. The contact then received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 6,174.

NHTSA complaint #11683242 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

VIN: [XXX] Recall data refreshed on Aug 09,2025 0 Unrepaired Recalls associated with this VIN Please BROADCAST 2025 Transit Safety Recalls* High voltage battery hvb side rail inspection Recall incomplete Rear camera screen software update Recall incomplete Connecting rod inspection Recall incomplete INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11679497 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Transit. The contact stated that upon shifting to reverse(R), the contact noticed that the rearview camera image was frozen. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V315000(Back Over Prevention); however, the part to do the recall repair was not yet available. An unknown dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. VIN tool confirms parts not available.

NHTSA complaint #11677291 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

The rear back up camera stopped working completely I took it to Faricy boys Ford in Canon City Co Waited 45 days for them to get the part and then they told me they weren’t comfortable changing the camera out so I have been with out back up camera on this 22 foot van needing assistance for almost every single move Please help me get this vin on the recall Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11671444 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The license plate lights were not working and they needed replaced. The sockets were bad. My mechanic purchased a replacement two light cable, which also plugs into the back-up camera in this Ford Transit., from the local Ford dealership. After replacing the cable with light sockets and pluging in the back-up camera, the camera went to a blue screen and no longer works. The ford garage stated that this was the right upgraded part. Being a buisness owner and using my vehicle for deliveries, I find this very dangerous not being able to see people, kids especially, as well as animals when backing up the van. There are hundred of thousands of these Transit vans being used by Amazon and various other companies and when I researched this problem, I find hundreds of complaints for this very same issue. After contacting the Ford company, they told me that there was no recall on this issue and would do nothing for me.

NHTSA complaint #11669551 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Ford is saying that there is no remedy for the rear view camera recall at the moment. I took my van in and they inspected the rear view camera and said it was fine and that there was no problem with my vehicle. This recall has caused me several damages including losing several thousands of dollars in sales revenue as I use the van to transport goods for my business.

NHTSA complaint #11664742 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11662349 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA complaint #11661423 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Ford Transit. The contact received notifications of NHTSA Campaign Numbers: 25V242000 (Back Over Prevention) and 25V315000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact stated that while in reverse and attempting to use the back over prevention camera, the image was displayed distorted, or a white screen was displayed. The vehicle was taken to the dealer, who diagnosed that the back-over prevention camera had failed. The dealer completed a software update and 360-degree alignment. The dealer replaced the left side camera; however, the failure persisted. The manufacturer was not made aware of the issue. The failure was approximately 75,800. VIN tool confirms parts not available for NHTSA Campaign Number: 25V315000 (Back Over Prevention), and Parts distribution disconnect for NHTSA Campaign Number: 25V242000 (Back Over Prevention).

NHTSA complaint #11661157 — an unverified report by a vehicle owner.