140 of the
1,191 complaints filed about the Honda Accord Hybrid
are about the other systems —
12% of everything owners reported.
The worst model year for it is 2018.
Vehicle drove normally in the morning commute. In the afternoon commute it started normally and as i approached highway speeds the alarms started showing up. the Brake, hill descent system, abs, critical failure. the vehicle started losing speed and could not accelerate. Losing speed at highway speed was alarming and finally all dashboard went red with alert to stop driving and engine heating warming. Speed was in the range of 35-40 mph on a highway rated 70 mph. I had to pull over and tow car to dealership.
NHTSA complaint #11732538 — an unverified report by a vehicle owner.
My vehicle is currently suffering a failed head gasket. I was alerted about this issue from local mechanics and friends way before it actually happened. I took it to services and regular maintenance even more frequently after that. However, it still failed no matter what. I took it to the dealership, they even admitted that this is a known problem for this generation of vehicle. They still proceeded to ask nearly $7000 to fix it, saying that even though this is a known issue, there was no recalls on the vehicles so they could not waive or deduct the fees.
NHTSA complaint #11721881 — an unverified report by a vehicle owner.
The infotainment system in my 2022 Honda Accord poses a clear safety risk. After 2.5 years of ownership, it consistently glitches while using Apple CarPlay: the screen rapidly and uncontrollably clicks through apps, exits navigation or changes the windows within navigation, and even turns the radio on and off on its own. In this situation, which now occurs daily, the screen freezes and is unresponsive. I have to repetitively press the screen until it responds, which can take minutes. This forces my attention away from the road, particularly as I'm trying to navigate. It is distracting, frustrating, and dangerous. And -- this issue is not isolated to my Accord. Postings in online forums commonly point to this issue with the 2022 Accord. This has not been inspected by the manufacturer and it has not been confirmed by a dealer. However, I have a recording of the screen glitching and would be more than happy to share. Thank you for your time and consideration. A car’s main screen seizing control while driving is more than frustrating — it turns vital navigation into distraction and is a serious safety concern that Honda must resolve.
NHTSA complaint #11689863 — an unverified report by a vehicle owner.
The steering clicks in all roads in san francisco, the hondalink is the worst app never works as expected and the lane keeping assistance sucks, it can’t helps more than a second actually i used to have a toyota and really works great. The apple carplay sucks in unstable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11689605 — an unverified report by a vehicle owner.
I was sitting in my car, and the entire steering and brake system went offline and the car had a bunch of hazard lights on and said to tow to a dealership. I tested the steering, and didn’t feel the wheels turn with the steering wheel, and the brakes went to the floor. When I went to shut off my car, it did the emergency shut-off (press 2xs or hold for 3 seconds). I attempted to restart the car about 4 times that night, and then I let it sit and tried it again 2 more times before having it towed to the dealership. The dealership stated they received the car and everything was suddenly fine and there were no code history, and they could not tell me the issue. Prior to this, the only issue I had was the car braking when no one was in front of me, but no issues with the steering wheel. With the entire brake system and steering system out, it could have caused a serious accident if I was driving at the time, but I was parked.
NHTSA complaint #11688599 — an unverified report by a vehicle owner.
WHEN USE RIGHT TURN SIGNAL, AUDIO [RADIO] CUTS OUT. WE REPORTED IT TO THE DEALER IN [XXX], THEY COULD NOT DUPLICATE THE PROBLEM. INTERMITTENT PROBLEM [XXX]- USE RIGHT TURN SIGNAL, RADIO CUTS OUT. HONDA DEALER REPLACED ELECTRICAL HARNESS WHILE STILL UNDER WARRANTY [XXX] - SAME PROBLEM - USE RIGHT TURN SIGNAL, RADIO CUTS OUT. HONDA DEALER REPAIRED ELECTRICAL HARNESS - no longer under warranty. DEALER CHARGE $190 INSPECTION FEE [XXX]- SAME PROBLEM - USE RIGHT TURN SIGNAL, RADIO CUTS OUT. - no longer under warranty. DEALER CHARGE $190 INSPECTION FEE - DEALER WANTED $3212 TO REPAIR 6/13/25- CALLED AMERICAN HONDA CORP. Spoke with [XXX] 800-382-2238, Case#[XXX}. 9/15/25- After MONTHS of emails/ documentation of repair bills/ phone calls , AMERICAN HONDA CORPORATION REFUSES TO PAY FOR ENTIRE $3212 REPAIR BILL. TOLD US TO PAY $1000 TOWARDS THIS REPEATED ELECTRICAL PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11687709 — an unverified report by a vehicle owner.
The infotainment system is ghosting. It changes and blanks out the screen randomly or when a phone call is received. It also will constantly beep when changing or shutting off the radio. This has been a known issue for Honda since 2017 and affects 2017-2023 Accords and Pilots. The dealer confirmed the issue through diagnostics but said Honda has no plans at this time to solve the problem. Also, the iPhone charger has never worked in the car and the Service Department at Serra Honda in O'Fallon, Illinois said there are no plans for Honda to fix the problem. These issues need to be corrected and the owners financially compensated for features that do not work and were sold to consumers knowingly by the manufacturer.
NHTSA complaint #11687175 — an unverified report by a vehicle owner.
Occasionally the touch screen will have phantom touches and start randomly acting like it was clicked in random parts. This makes it do random things like switch from navigation to radio to calling random numbers. While driving this is especially distracting and poses a safety hazard. The issue is reported many times online and seems to be common especially when they temperature outside is above 70 degrees.The only solution from Honda seems to be to pay to replace the screen but it’s not a true fix as it can happen again.
NHTSA complaint #11686473 — an unverified report by a vehicle owner.
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The infotainment touchscreen is malfunctioning. It registers false inputs “ghost touches” without any user interaction. Yes, the vehicle and affected screen are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The ghost touches cause the screen to randomly change menus, activate or deactivate features, and make it difficult to use navigation, audio, and android auto with maps. This creates distraction while driving, as I have to focus on regaining control of the screen instead of the road, putting myself and others at risk. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? The issue has not yet been officially confirmed by a dealer or independent service center, but it is recurring and can be demonstrated on demand. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The infotainment system has not yet been inspected by the manufacturer, police, insurance, or others. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages were displayed. The issue first appeared recently (8/2025) and has recurred intermittently since then.
NHTSA complaint #11683798 — an unverified report by a vehicle owner.
Vehicle entertainment system experiences phantom touches that changes or turns off navigation, makes calls, flashes between applications, is unresponsive to touch etc. This is very distracting at best since the screen can be flashing while driving. Also it can be dangerous as it can stop navigation while in route. This happens/has happened radomly for at least two years on my vehicle. Honda refuses to acknowledge that this is a problem. It is all over message boards and has been for several years. For example: https://www.driveaccord.net/threads/2021-touring-infotaiment-glitching.568213/ and https://www.reddit.com/r/10thgenaccords/comments/1eh9b7b/screen_ghost_touching_and_more/
NHTSA complaint #11682182 — an unverified report by a vehicle owner.
The infotainment screen glitches out and selects options on the screen without human interaction. Whenever it starts doing this screen input disables making the screen extremely distracting while driving. During one of my trip, while I was driving on the highway, the screen started going crazy on it's own. First it cancelled my directions from google maps and kept switching out the screen to different apps by clicking on it's own. It was so distracting I had to pull over and turn off the car to reset the screen. It happens randomly so it's nearly impossible to reproduce to get it repaired under warranty.
NHTSA complaint #11679667 — an unverified report by a vehicle owner.
The head unit touch screen in the car continuously beeps and glitches, sometimes turning on the radio, inability to adjust volume, and is presenting a risk as it is a serious distraction while driving the vehicle. There is no option to turn the head unit off itself without removing it from the vehicle.
NHTSA complaint #11679105 — an unverified report by a vehicle owner.
On July 14, 2025, our 2025 Honda Accord was serviced at Hall Honda Virginia Beach for a TPMS warning. The repair was marked complete under warranty by 12:24 PM. We picked up the car [XXX] at 7:30 AM. By 4:32 PM, the passenger-side tire catastrophically failed no TPMS alert, no impact, no pothole, just sudden sidewall rupture. This was not a minor issue; it was a failure of a federally mandated safety system. Had it occurred at highway speed, it could have resulted in wrongful death due to service negligence. We towed the car back that night (Visit #2). The next morning, advisor Tito blamed us: “You must have hit something.” He then offered to replace the rim and tire under warranty and gave us two options a fast repair or a “proper” 3-day one. Framing a potentially fatal failure as a customer convenience choice is reckless. We picked the car up again July 21. On [XXX] at 3 PM, the TPMS failed again this time throwing a calibration warning. This was Visit #3. I returned to ask why it failed again. Tito grew defensive and again blamed us for the initial tire failure. I wasn’t there for that I was reporting a second failure of the same safety system. There was no concern shown that the car had been returned unsafe multiple times. No apology, no accountability just blame deflection and hostility. As of July 25, the TPMS still does not work. A fourth visit is now required. This is a repeat failure of a safety-critical system required under FMVSS 138, mishandled with negligence and denial. It is only luck—not competence—that prevented serious harm or death. For full documentation and timeline, see my public review: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11676090 — an unverified report by a vehicle owner.
While driving a 2025 Honda Accord Hybrid with approximately 2300 miles on it at a speed of 40 mph, with nothing above the vehicle and no vehicles within a quarter mile of the vehicle, the sunroof glass exploded over the roof of the car and onto the highway. The sound was like a missile hitting the car. Fortunately the sunroof inner sliding panel was closed and no glass entered the passenger compartment. About a third of the glass went onto the highway and the remaining part shattered on top of the car. Pictures were taken of the car. I contacted Honda and a case was opened. I was instructed to take the vehicle to a Honda Dealer for inspection. The dealer agreed that the explosion was not due to any act of mine or outside cause and the glass was replaced under my warranty. My concern is that the glass totally shattered and though the three passengers in the car were not injured, had the sliding panel under the glass been open, there would have been serious consequences. I believe that Honda should put some sort of impact glass on the sunroof that will not shatter.
NHTSA complaint #11675388 — an unverified report by a vehicle owner.
I had a flat tire while driving on 7/8/25 and THE TPMS error did not show up in the car screen. I informed the dealer Hoen Honda motors of Carlsbad, CA, and he mentioned that TPMS will not work for flat tire.
NHTSA complaint #11673640 — an unverified report by a vehicle owner.
I was sitting at a red light in my 2025 Honda Accord Sport that I bought brand new about six months ago when I heard a loud explosion and saw a piece of glass fall on my windshield. I could then hear glass cracking over my head. I got out my vehicle and observed the moon roof glass to be completed shattered. I drove straight to the Honda service center where I purchased the vehicle and was told that is was most likely due to heat. The mechanic advised he has the same vehicle and the same thing happened to him. Then I was told that I would have to go through my insurance because that isn't covered by their warranty. Currently waiting to hear back from the manager. Clearly this was caused by a defect and should be corrected by Honda.
NHTSA complaint #11672283 — an unverified report by a vehicle owner.
Shortly after purchasing this 2021 Honda Accord Hybrid (used, from a dealer), the infotainment touchscreen began to exhibit phantom touch behavior — the screen activates or presses buttons on its own without user input. This causes menus to change, volume to fluctuate, navigation to exit, or apps to open/close while the vehicle is in motion. It occurs frequently. The issue is not related to driver error, screen protector use, or moisture. The system has been rebooted and factory reset without improvement. A dealership employee has personally witnessed the issue in person, and I have recorded video proof of it occurring. This behavior is distracting and unsafe, as it pulls the driver’s attention away from the road unexpectedly as the screen flashes, and produces audible beeps. This issue makes it difficult or impossible to control basic vehicle functions like audio, phone calls, or climate. On one occasion, it rapidly switched inputs and opened screens while I was actively driving. Given how many critical systems are integrated into this touchscreen — including vehicle settings, audio, climate, backup camera interface, and navigation — a malfunction like this compromises safe operation of the vehicle whilst the vehicle is in motion. This defect was not disclosed prior to sale and was present within the first few days of ownership. I urge NHTSA to investigate this issue for potential design flaws or hardware failures in Honda’s infotainment systems, particularly in Accord Hybrid models with the Display Audio touchscreen.
NHTSA complaint #11672047 — an unverified report by a vehicle owner.
While diving at highway speeds (first at 55mph in may 2025 and then again in July 2025 at 65mph) I got a warning on screen about power loss and a critical failure and that power will be reduced and to stop at the side of the road. Within 30 seconds or a minute of the warning the car power cut out significantly impacting the speed and both times almost causing traffic behind me to hit me from behind. I took it to Honda dealership in dulles, va back in may 2025 and they told me it was the electric water pump which I had replaced. Now in July it happened again and this time I had my wife and child with me in the car as well as a guest. I had to pull over and all the warning lights started to flash (everyone of them). I have taken it back to Honda but having a car that goes from 65mph to 25mph on the highway with no warning to others is a recipe for disaster. Apparently this is a known issue with the hybrid system and the battery needs replaced (from online honda forums) which Honda is not doing unless forced. I am still waiting for my dealer to get back to me but its exactly the same problem as the other notes I saw online. My car only has 46,000 miles.
NHTSA complaint #11671387 — an unverified report by a vehicle owner.
My sunroof exploded. I was driving north on I-35 in the Kansas City metro. I heard an actual explosion, then the sound of shrapnel washing over my vehicle. I wasn't sure it was me at first. Nothing hit the car. I noticed a new noise like passing (raggedy) wind and started to slide the sunroof "cover" back and you could see the glass had exploded outward. Had I not had the sunroof shade closed I, and the inside of the car, would've been covered in glass.
NHTSA complaint #11666690 — an unverified report by a vehicle owner.