The contact owns a 2012 Infiniti G37. The contact stated while starting the vehicle, the vehicle burst into flames in the front area of the vehicle. As a result, the front of the vehicle was severely burned and two parked vehicles nearby were damaged due to the fire. The fire department was able to extinguish the fire on all the vehicles. The contact did not suffer any injuries. A police report was filed. The vehicle was not diagnosed. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11506286 — an unverified report by a vehicle owner.
I was driving at about 65 mph on the tail end of a roughly 2 hour trip. The car shut off on me completely. Fortunately there weren't many cars on the road, so I was able to force the steering wheel - since power steering went out as well, I needed to turn the wheel forcefully - to the shoulder. The brakes worked ok, but not well, again because the engine shut off, so I was forcing the brakes and they took a lot longer to work than normally. Had there been normal to heavy traffic, I'd definitely have been in a very bad crash. The vehicle is available for inspection if needed. This is the second time this situation has occurred to me in this vehicle. There was no warning lamp, message, or symptom prior to or after the incident. A dealer, manufacturer, police, insurance, nor anyone else has inspected or reproduced the problem. Various Infiniti online forums reference the same issue.
NHTSA complaint #11496986 — an unverified report by a vehicle owner.
MY CAR WAS SLOWING DOWN AND JERKED IN AND OUT OF FIRST GEAR IVE BEEN HAVING THIS PROBLEM FOR MOTNTHS I LOOKED ON INFINITI FORUM AND SEEN ITB12-027D AND INFINITI WILL NOT FIX MY CAR I ALMOST HIT SOMEONE CAR DUE TO THE CAR DRIVING REALLY WEIRD ! AND SWERVED AND HIT A CURB INSTEAD THIS IS RIDICULOUS IM ALSO REPORTING THIS TO THE BBB AS WELL BECAUSE PLENTY OF PEOPLE ARE REPORTING THIS AS AN ISSUE WITH THIS YEARS TRANSMISSION AND ENGINE AND THEY ARENT DOING ANYTHING TO FIX IT BUT THROW PRICES AT THEIR CUSTOMERS FOR THE TO FIX TEHE PROBLEM THEMSELVES
NHTSA complaint #11438502 — an unverified report by a vehicle owner.
Two weeks after having my G37 serviced at the Las Vegas dealership the engine shut down while driving on the freeway at full speed. The car rapidly lost power and speed. The gas peddle was unresponsive and after decelerating, the car would only move forward at very slow speed. A major accident was avoided only through the quick actions of trailing traffic which had to slam on their brakes. After towing back to the dealership they reported the heater hose failed. Their vehicle inspection report provided to me two weeks early reported the heater hoses and connectors where inspected and did not require replacement. When I Questioned this they stated it was a plastic part within the heater hose that failed and they don't check that. I consulted the maintenance manual for the car and at now mileage or time point does infiniti recommend replacing the hose. I have had this car serviced at an Infinity dealership every 7,500 miles since bought new. At no time did they ever recommend replacing the hose. This may be more of a safety issue with Infiniti's service program than the car. But the car computers response to the condition also but driver safety at risk.
NHTSA complaint #11424842 — an unverified report by a vehicle owner.
ON THE SUNNY AND DRY MORNING OF DECEMBER 9, 2020, I PROCEEDED TO ALPINE CEMETERY, PERTH AMBOY, NJ TO HONOR MY MOTHER'S GRAVE SITE AND HER ANNIVERSARY. AS I PASSED THE GATE ENTRANCE TO THE CEMETERY, I TURNED RIGHT; AS I HAVE ALWAYS DONE IN PREVIOUS YEARS. ONCE I TURNED TO THE RIGHT I NOTICED THAT THERE WAS A BURIAL PROCESSION, WITH THE FUNERAL HEARSE OBSTRUCTING THE ENTIRE VEHICLE PATH. SINCE I COULD NOT DRIVE FORWARD, THE ONLY RECOURSE I HAD WAS TO TURN AROUND AND FIND ANOTHER VEHICLE PATH. ONCE I HAD TAKEN THE NEW PATH, WHICH I BELIEVE WOULD LEAD ME TO MY MOTHER'S GRAVE SITE, I REALIZED THAT I COULD NOT REACH HER GRAVE SITE SINCE IT WAS FURTHER UP THE NEW PATH. ONCE I TURNED THE VEHICLE TO THE LEFT; THE VEHICLE WENT AUTOMATICALLY BACKWARDS THEN FORWARDS WITH THE SENSATION OF TAKING OFF THE GROUND LIKE AN AIRPLANE. I HAD NO CONTROL OF THE VEHICLE AND THE VEHICLE PROCEEDED AUTOMATICALLY HITTING NUMEROUS TOMB STONES UNTIL ONE TOMB STONE STOPPED THE VEHICLE. THIS FAILURE OCCURRED NUMEROUS TIMES UNTIL A 3FT TOMB STONE STOPPED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE CAR REPAIR SHOP, INSTRUCTED BY NJM INSURANCE; VNF AUTO BODY 732-321-6919, 20 PROSPECT STREET, METUCHEN NJ 08840.
NHTSA complaint #11395539 — an unverified report by a vehicle owner.
THE COOLING SYSTEM IN THIS VEHICLE HAS A TWO PART PERFORMED HOSE THAT CONNECTS THE ENGINE COOLING SYSTEM TO THE CABIN HEAT EXCHANGER. THE TWO PARTS ARE CONNECTED WITH A PLASTIC JUNCTION WITH TWO SPRING CLAMPS. THIS VEHICLE HAS APPROX 85K MILES AND STILL HAS THE ORIGINAL COOLANT. THIS JUNCTION DISINTEGRATED. IT APPEARS TO NOT BE COMPATIBLE WITH THE COOLANT. IT DELAMINATED AND SHEARED. LUCKILY IT BROKE WHILE STOPPED IN THE GARAGE. IF IT HAD HAPPENED AT HIGH SPEED IT WOULD HAVE SPEWED THE COOLANT AT THE REAR OF THE ENGINE, AND AT LEAST SOME OF IT WOULD HAVE GONE TO THE WINDSHIELD, OBSTRUCTING THE VIEW. I HAVE SAVED THE DISINTEGRATED PART.*DT
NHTSA complaint #11387591 — an unverified report by a vehicle owner.
AFTER PURCHASING THE VEHICLE USED, I BEEN EXPERIENCING ISSUES WITH THE VEHICLE. THE SERVICE ENGINE SOON INDICATOR HAS ILLUMINATED ON THE DASHBOARD AFTER TWO WEEKS OF THE PURCHASE. I TOOK THE VEHICLE TO VALVOLINE FOR THE OIL CHANGE SERVICE, AND THE LIGHT WAS STILL ILLUMINATED. NOTIFIED MY PERSONAL MECHANIC OF THE ISSUE AS WELL AS THE DEALER. TOOK THE VEHICLE TO AUTOZONE AND USED THEIR FREE DIAGNOSTIC READER, WHICH STATED THE O2 SENSOR FOR BANK 2 SENSOR 1 AS THE ISSUE. PURCHASED THE PART FROM THE DEALER, TOOK IT TO THE MECHANIC FOR SERVICE. AFTER I PAID FOR THE SERVICE, THE SAME DAY THE SERVICE ENGINE SOON LIGHT ILLUMINATED AGAIN. THE NEXT DAY I TOOK IT BACK TO AUTOZONE AND THE DIAGNOSTIC READ BANK 1 SENSOR 1. TOOK IT TO MULTIPLE MECHANICS TO ONLY HAVE THE RUN AROUND OF PAYING THEM TO LOOK AT BUT NOT FIX THE ISSUE. CALLED THE DEALER I PURCHASED IT FROM, AND THEY WAS SUPPOSED TO SET AN APPOINTMENT WITH THEIR MECHANIC AND DID NOT. I HAD TO RESCHEDULE THE APPOINTMENT ON MY OWN. NEVER TOOK IT BECAUSE I WENT BACK TO MY MECHANIC AND HE SUPPOSEDLY FIXED THE SENSOR. AGAIN, THE SAME DAY OF SERVICE THE SERVICE ENGINE SOON LIGHT ILLUMINATED AGAIN, THE CAR STALLED VERY BADLY, AND SHUT OFF ON ME. I WAS ABLE TO RESTART THE ENGINE, AND DRIVE IT HOME. NOT ONLY AM I MAKING MONTHLY PAYMENTS ON THE VEHICLE, I'M PAYING FOR A VEHICLE THAT IS A HAZARD ON THE ROAD. I AM PUTTING MONEY I DON'T HAVE INTO A LEMON, ONLY HAVING THE VEHICLE FOR TWO MONTHS WITH A ELECTRICAL AND ENGINE ISSUE THAT I CAN NOT RESOLVE ON MY OWN.
NHTSA complaint #11378402 — an unverified report by a vehicle owner.
*THE NISSAN AND INFINITI OIL GALLERY GASKET PROBLEM* IT'S RIDICULOUS HOW NISSAN AND INFINITI HAVE NOT COME FORWARD WITH A STATEMENT ABOUT THIS NOTORIOUS PROBLEM. IT'S AN UTTER SHAME HOW A COMPANY DOES NOT RECOGNIZE THEIR FAILURES IN THEIR CARS. SOME NISSAN AND INFINITI VEHICLES ARE EQUIPPED WITH A PAPER MATERIAL GALLERY GASKET THAT TENDS TO FAIL AT ANY GIVEN MOMENT IT DOES NOT MATTER THE MILEAGE NOR THE AGE OF THE VEHICLE IT'S BOUND TO HAPPEN REGARDLESS. NISSAN/INFINITI SILENTLY CHANGED THE GALLERY GASKET IN SOME PRE-2012 PRODUCTION CARS TO A MORE REINFORCED GALLERY GASKET MADE OUT OF METAL PART # OF GASKET: 13533-JK21B - SMALL LOWER GASKET, 13533-JK21A - LARGE UPPER GASKET. VEHICLES AFFECTED 350Z 370Z G35 G37 FX35 FX45. MOREOVER, THIS PROBLEM IS INEVITABLE!! CARS EQUIPPED WITH THE FAULTY PART CAN PUT MANY AT RISK OF AN ACCIDENT OF ANY SORT. NOT JUST THAT, BUT THE BURDEN OF THE COSTLY LABOR THAT GOES TO REPLACING THE PART. IT'S TIME FOR NISSAN TO PAY THEIR PART AND FIX OUR CARS!
NHTSA complaint #11362949 — an unverified report by a vehicle owner.
I WAS DRIVING MY VEHICLE ON A STATE HIGHWAY WITH NO BREAKDOWN LANE, ONLY A 'SOFT SHOULDER' GOING ABOUT 70 MPH IN THE MIDDLE LANE. THERE WAS A VEHICLE IN FRONT OVER ME GOING ABOUT 65 MPH AND THE FURTHEST LEFT LANE WAS MOVING CLOSER TO MY SPEED. WHEN THERE WAS AN OPENING, I SIGNALED AND BEGAN CHANGING LANES WHEN THE VEHICLE BEGAN JERKING AND LOSING POWER. THERE WAS A CAR APPROACHING FAST IN THAT LEFT LANE AND ALSO THE VEHICLE THAT WAS BEHIND ME IN THE MIDDLE LANE BEGAN CLOSING IN. I NEARLY CAUSED A THREE CAR PILE UP TRYING GET OVER TO THE SOFT SHOULDER. THESE VEHICLES ARE EQUIPPED WITH A VQ37VHR MOTOR WHICH INFINITI EQUIPPED WITH A PAPER GASKET IN THE DEPTHS OF THE MOTOR CALLED A 'GALLEY GASKET'. ITS CHEAP FRAGILE DESIGN CAUSES LOSS OF POWER AND FOR THE VEHICLE TO NOT EXCEED 2500 RPMS WHICH IS VERY UNSAFE FOR HIGHWAY DRIVING AS MANY TIMES IT IS NECESSARY TO SAFELY NAVIGATE OR EVEN EXIT THE ROADWAY. THE PAPER GASKET CAUSES INEVITABLE DEMISE TO THE MOTOR ALLOWING OIL TO ENTER WHERE IT SHOULD NOT. THIS IS ALL BEFORE THE CHECK ENGINE LIGHT EVEN ILLUMINATES. ONCE THE LIGHT COMES ON, IT WILL DISPLAY A CODE 'P0011' AND/OR 'P0021' WHICH CALLS FOR THE VARIABLE VALVE TIMING SOLENOID TO BE ADDRESSED. I REPLACED BOTH, CHANGED THE OIL, AND THE CAR DROVE FINE FOR A FEW DAYS THEN THE SAME THING REPEATED. AFTER GOING TO NUMEROUS SHOPS AND THEM EITHER NOT WANTING TO TAKE ON THE JOB OR NOT KNOWING WHAT ELSE THE ISSUE MAY BE, I WENT TO THE INFINITI DEALERSHIP AND WAS TOLD THAT I NEED A NEW MOTOR. AFTER EXTENSIVE RESEARCH, I'VE COME ACROSS THOUSANDS OF OWNERS EXPERIENCING THE SAME ISSUE. THE MORE HANDY ONES WITH TIME HAVE DISCOVERED THIS 'NISSAN' CORK PAPER GASKET CAUSING THE ISSUE. INFINITI DESIGNER AND MANUFACTURED THESE MOTORS WITH POOR QUALITY GASKETS THEN CHARGE THE CUSTOMER UPWARDS TO $3000 TO FIX THE PROBLEM THEY CAUSED THROUGH THEIR OWN NEGLIGENCE OR OVER $5000 FOR A NEW MOTOR.
NHTSA complaint #11354477 — an unverified report by a vehicle owner.
THE VEHICLE HAS STARTED TO STUTTER UPON TAKING OFF AND SHOWS SIGNS OF POWER LOSS. AFTER MUCH INVESTIGATION, THESE G37S HAVE A MINOR DEFECT THAT CAUSES THE ENGINES TO RUN ON LOW OIL PRESSURE. THE PART 'GALLERY GASKET' IS THE CULPRIT THAT CAUSES THESE ENGINES TO, IN BAD CASES, LAST ONLY UP TO 100K MILES. EVERYWHERE ONLINE THERE ARE INFINITI OWNERS TALKING ABOUT THIS GALLERY GASKET PROBLEM AND FEW OF THEM HAVE HAD TO BUY A REPLACEMENT ENGINE BECAUSE OF IT. INFINITI HAS FAILED TO COME FORWARD WITH A SOLUTION TO REDUCE THE AMOUNT OF OIL RELATED PROBLEMS IN THESE CARS. AS MENTIONED, THIS IS A MINOR DEFECT WITH THE VQ37 ENGINES BUT WITH AN OUTCOME THAT CAN COST THOUSANDS OF DOLLARS TO EITHER FIX OR REPLACE. A SIMPLE GOOGLE SEARCH OF 'G37 GALLERY GASKET' WILL BRING MANY PAGES OF OWNERS WITH THE EXACT SAME PROBLEM TRYING TO GIVE EACH OTHER ADVICE. THERE ARE MANY VIDEOS ONLINE SHOWING WHAT AN OWNER MUST GO THROUGH IN ORDER TO FIX THEIR DAILY DRIVERS. IT WOULD ONLY BE RIGHT FOR INFINITI TO COME FORWARD AND OFFER AT LEAST FREE LABOR TO FIXING THESE CARS WHEN THE SYMPTOMS FIRST START. THAT WAY OWNERS CAN KEEP DRIVING WITHOUT WORRYING THAT THEIR ENGINES WILL GO OUT DUE TO A BAD GALLERY GASKET. THE G37 IS VERY RELIABLE IN ALL OTHER ASPECTS BESIDES THE GALLERY GASKET. OWNERS CAN ONLY HOPE THAT THE PROPER STEPS ARE TAKEN IN ORDER TO AVOID THE PROBLEMS THE GALLERY GASKET BRINGS.
NHTSA complaint #11323034 — an unverified report by a vehicle owner.
BETWEEN 40-50 MPH, ON A BUSY RURAL HIGHWAY, THE CAR WOULD OCCASIONALLY (ONCE IN 3 MONTHS) GO INTO LIMP MODE. THIS PROBLEM IS NOW OCCURRING WEEKLY! YOU CANNOT ACCELERATE MORE 2,000 RPMS WHEN THIS HAPPENS. YOU CAN MANUALLY SHIFT THE TRANSMISSION TO A HIGHER GEAR TO GET TO A SAFE SPOT TO PULL OVER. HOWEVER, IT FEELS LIKE THE TRANSMISSION MIGHT FALL OUT OF THE CAR WHEN SHIFTING. MOST OF THE TIME, WHEN YOU CUT THE CAR OFF AND RESTART IT, IT RUNS AS NORMAL. IT'S LIKE THE COMPUTER RESETS. AS OF LATE, I HAVE TO CUT THE CAR OFF AND RESTART TWICE. THIS IS BEGINNING TO HAPPEN MORE FREQUENTLY, LIKE ONCE OR TWICE A WEEK. WE HAVE CONSULTED WITH A DEALER, AND HAVE TRIED SEVERAL RECOMMENDATIONS. WE HAVE NEW AIR FILTERS AND MAS AIR SENSORS. THIS DID NOT CORRECT THE PROBLEM. AFTER FURTHER INVESTIGATION, WE FOUND A DEALERSHIP WHO ADMITTED THAT THEY HAVE SEEN OR HEARD OF THIS PROBLEM. THE SERVICE ADVISOR SAID THAT THIS COULD BE A TRANSMISSION ISSUE. WE HAVE AN APPOINTMENT ON 12-13-2019 WITH THIS DEALERSHIP.
NHTSA complaint #11287620 — an unverified report by a vehicle owner.
VEHICLE'S ENGINE STALLED (SHUTTERED, ACCELERATION LOST, FELT LIKE CHOKING) AT HIGHWAY SPEEDS, ABOUT 50-60 MPH, CREATING A DANGEROUS SITUATION AND I NEEDED TO PULL OVER ONTO THE SHOULDER IMMEDIATELY AS THE CAR DECELERATED TO UNDER 30 WITHIN SECONDS. THE CHECK ENGINE LIGHT CAME ON SOON AFTER. SEARCHED "2009 INFINITI G37 ENGINE SPUTTERING" WITH HUNDREDS OF SIMILAR RESULTS, SOMEHOW INFINITI DEALERSHIPS WERE NEVER ABLE TO REPRODUCE THE DEFECT. THIS CAR IS EXTREMELY DANGEROUS AND INFINITI NEEDS TO START PLACING HUMAN LIVES OVER THEIR SALES.
NHTSA complaint #11282378 — an unverified report by a vehicle owner.
INFINITI NEEDS TO RECALL THE TIMING CHAIN GALLEY GASKETS. MY 2009 G37XS SEDAN RECENTLY BLEW THE GALLEY GASKETS AND IT SEEMS AS IF THIS IS A COMMON PROBLEM AND IS A VERY EXPENSIVE FIX. RECALL THIS ISSUE PLEASE I ALWAYS USE 93 GAS. ALWAYS USE MOBIL 1 FULL SYNTHETIC OIL, AND ALWAYS DO ALL MAINTENANCE ON THE CAR ON TIME. I'M SHOCKED AND AGGRAVATED THAT THIS ISSUE HAPPENED AND INFINITI DID NOT RECALL IT.
NHTSA complaint #11243680 — an unverified report by a vehicle owner.
THE VEHICLE WAS IN MOTION AND WOULD NOT ENTER 3RD OR 4TH GEAR. WHEN I BROUGHT IT INTO THE RETAILER THEY SAID I NEEDED TRANSMISSION VALVE BODY REPLACED AT A COST OF $3000. THE CAR ONLY HAS 55,000 MILES ON IT. WHAT WOULD CAUSE THIS?
NHTSA complaint #11209748 — an unverified report by a vehicle owner.
AROUND 6AM ON 4/13/19 ME AND MY FAMILY AND NEIGHBORS WERE AWOKEN BY AN EXPLOSION IN THE FRONT END OF MY VEHICLE..WE CALLED THE FIRE DEPT AND THEY RULED IT AS AN ELECTRICAL PROBLEM..I NOTICED THAT ALL THE SENSOR LIGHTS IN THE DASH WOULD BLINK AND THE AIRBAG SENSOR LIGHT WAS GOING OFF THAT EVENING PRIOR TO THE INCIDENT..I DIDNT THINK MUCH OF IT..I WAS PLANNING ON TAKING IT TO A MECHANIC THAT MORNING BUT IT CAUGHT ON FIRE..ITS A TOTAL LOSS.THE FIRE FIGHTERS HAD TO CUT THE HOOD OPEN IN HALF TO GET TO THE FIRE IN THE ENGINE COMPARTMENT..ITS NOT FAIR..I HAD JUST BOUGHT THAT CAR..AND I LOVED MY INFINITY..LUCKILY I WASNT INJURED OR ANYONE ELSE. THE VEHICLE WAS PARKED IN THE STREET..I NEED MY CAR FOR WORK , SCHOOL AND ON A REGULAR BASIS. PLEASE HELP ME. *DT
NHTSA complaint #11196112 — an unverified report by a vehicle owner.
REAR GALLEY GASKET FAILURE, VEHICLE IS OUT OF WARRANTY, BUT ONLY HAS 56K MILES ON THE ENGINE. IS DAILY DRIVEN AND NOT USED FOR ANY DRIVING OUTSIDE OF THE DAY TO DAY ROUTINE. CONTACTED THE DEALERSHIP AND WHILE THEY SEE THESE GASKET FAILURES OFTEN THEY WERE UNABLE TO DO ANY TYPE OF WORK ON THE VEHICLE DUE TO IT BEING OUTSIDE OF THE WARRANTY. THE FIX WILL BE TO REPLACE THE GASKET WHICH WILL BE A 4,000$ REPAIR, ON A CAR THAT IS ONLY 9 YEARS OLD AND HAS LOW MILES. THIS FAILURE OCCURRED WHILE MY WIFE WAS DRIVING AND INSTANTLY THREW THE CAR INTO LIMP MODE, BECAUSE OF THE LOWERED OIL PRESSURE READING, WHICH RESULTED IN A CAR UNABLE TO CONTINUE HIGHWAY SPEEDS AND WITHOUT KNOWLEDGE OF WHAT LIMP MODE WAS AND WHAT WAS OCCURRING THIS COULD BE A VERY DANGEROUS SITUATION THAT APPEARS TO BE A COMMON FAILURE IN THE VQ37VHR ENGINE. I WAS SURPRISED THIS ISN'T ALREADY A RECALL ISSUE.
NHTSA complaint #11157261 — an unverified report by a vehicle owner.
DRIVER LOST COMPLETE CONTROL TODAY IN A PARKING LOT. THE BRAKES STEERING AND ENGINE SHUT DOWN PREVENTING ANY CONTROL BY THE DRIVER, THE CAR STOPPED ROLLED AND STOPPED ON ITS OWN. LUCKILY WAS IN A PARKING LOT AND WAS INVOLVED IN ANY ACCIDENT.
NHTSA complaint #11105011 — an unverified report by a vehicle owner.