Understanding the vehicle is not under wheel stud recall but it needs to be. The exact same thing happened to my Renegade as the recall states. At the Jeep dealer because the wheel came off when my wife was driving. Towed to Jeep dealer and all stud/ nuts are stressed and stretched and causing this life threatening situation. Wrong tourque specs published. Luckily my wife wasn’t hurt or killed. I have attached pictures and video. Talked to Jeep customer care with no help. This is a very serious situation and needs to be addressed.
NHTSA complaint #11751094 — an unverified report by a vehicle owner.
The driver side seat belt failed immediately after first impact to concrete barrier on front driver side the vehicle was then forced back across the highway where it hit the concrete barrier on the right side of the vehicle and was then forced back across the highway where the vehicle came to a stop but only after the vehicle hit the first concrete barrier for a second time there was only one wheel/tire left on the jeep the other 3 were broke completely off of the jeep as well as both axles being broke and finally this vehicle comes with a total of seven airbags and after all this not even one of them deployed and as a result my wife was seriously injured there was a police report which reflects my wife was declared not at fault.The vehicle was then towed to crash champions in Nampa Idaho where they figured that there was over $18,000 in damages our insurance company declared it a total loss so when it came time to pay the claim our insurance company was valuing the vehicle way less than it was actually worth and then they said we did not have medical on the policy then they called up Chrysler finance and tried to get them to accept a payout without my knowledge well that didn't work for them then they told Chrysler that I wanted to retain the vehicle which was a lie all I wanted was for someone to come by and inspect the vehicle then they could've done whatever they wanted to with it I've called the numbers in my owners manual opened up a complaint followed up with them for over a year and they never got back to me also I've been back to the dealership 5 times now and finally met the new manager and informed him of the situation and it's very hurtful inside to know that you've been ignored well here we are a little over 18 months now since the crash and the jeep is still sitting in my driveway what else can I say,oh yeah I'M PISSED
NHTSA complaint #11618617 — an unverified report by a vehicle owner.
“Swollen lug nuts” a known issue as noted by dealer mechanic. I’ve replaced some or all going on 3 times. If i have flat on interstate i cannot remove and replace a tire. This is a safety concern. .
NHTSA complaint #11605381 — an unverified report by a vehicle owner.
The contact owns a 2021 Jeep Renegade. The contact stated that while the vehicle was at the dealer for a tire replacement appointment, the contact was informed that twenty of the lug bolts had become swollen. The contact was informed that the lug bolts needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 36,000.
NHTSA complaint #11595563 — an unverified report by a vehicle owner.
The component that failed is the wheel lug bolts. The cap of each of the 20 lug bolts is of a metal alloy that expands under normal driving conditions, making it impossible to remove the lug bolts by an ordinary operator in the event of a tire failure. The car dealership identified this problem during tire rotation service and stated that the problem OEM lug bolts are endemic to Jeep vehicles. This was the first instance that I was aware of this problem. The dealership require the consumer to pay for replacements wholly made of steel. MOPAR charges over $11/lug bolt. The cost of a full set of 20 lug bolts is over $200. Why doesn't the manufacturer or dealer recall and replace the lug bolts at no cost to the consumer?
NHTSA complaint #11565088 — an unverified report by a vehicle owner.
I took the vehicle in for Oil Change and tire rotation on May 5th, 2023. Dealer could not remove wheels, as the lug nuts on all 4 wheels were in a swollen state. Dealer mentioned that this is a known design defect in many Chrysler vehicles, and it would cost me $233 to have them replaced. Pls see attached screenshot. At this point, if I had a flat tire, I will not be able to replace it, as I am not able to remove the lug nuts. Ticket 86109919 was opened with Jeep.com on May 8th, 2023. Customer Service has advised that they will not cover the cost of replacing these lug nuts, even if it's not a product that falls under the 'wear and tear' category. Please help in making this a product to be recalled and repaired at FCA's expense.
NHTSA complaint #11521120 — an unverified report by a vehicle owner.
The lug nut wrench doesn’t fit the lug studs due to the shiny cap on each stud. I had to use a hammer to force the wrench on to the studs in order to remove them. I replaced all studs with aftermarket studs without any beauty cover allowing a 17 mm wrench to remove the studs.
NHTSA complaint #11490164 — an unverified report by a vehicle owner.
The wheel lug nuts are ballooned. This makes it impossible to remove the wheel without breaking the wheel stud. This is apparently a common problem with some Jeep models. I was told this on my last two visits for service at the Clovis, CA Jeep dealer. On both visits, they were unable to rotate the tires. On my last visit, 10/06/2022 (53,231 miles on the odometer), I ordered at my expense a full set of wheel studs (20) to solve the issue. The parts have still not arrived. This is my teenage daughters car. This is a safety defect because if she gets a flat tire they will not be able to change the tire. Jeep should have recalled all known vehicles that might have this issue and replaced the wheel studs a long time ago.
NHTSA complaint #11487661 — an unverified report by a vehicle owner.
The contact owns a 2020 Jeep Renegade. The contact stated that while the vehicle was at the dealer for an oil change and tire rotation, the service mechanic discovered that the front passenger’s side wheel lug nuts had swollen and was extremely difficult to remove while attempting to remove the tire. The contact indicated that two mechanics were needed to loosen the lug nuts. The cause of the failure was not determined. The lug nuts were replaced. The contact was concerned that if there was a flat tire it would be difficult to remove the tire with the faulty lug nuts. The manufacturer was not yet contacted regarding the failure. The failure mileage was 16,200.
NHTSA complaint #11481382 — an unverified report by a vehicle owner.
The contact owns a 2017 Jeep Renegade. The contact stated that his wife called AAA Service to replace the rear driver’s side tire however, the service tech was unable to remove the lug bolts. The contact stated it took the AAA tech an extended time to remove and replace the rear driver’s side tire. The contact also stated that after replacing all four tires, he noticed all the lug bolts were swollen. The contact took the vehicle to the local dealer, where it was diagnosed with needing the lug bolts to be replaced. There was no remedy for the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 38,000.
NHTSA complaint #11439320 — an unverified report by a vehicle owner.
I was driving in right lane,40-45MPH, heard a very loud bang (not a tire), front end of jeep lifted UP, then began veering to the right heading off the road. I was unable to break or turn steering. Next thing, I woke up from being knocked out, hit a pole, 3 witnesses heard the bang as well - one witness told police, all 3 air bags went off. Emergency services were summoned. Car totaled. Pole is still standing upright. Fortunately I did not die or get seriously injured. Emergency services said if I had hit the tree next to pole, the outcome of my injuries would have been totally different. Car was towed to auto repair center and they had never seen collision damage such as this. Insurance company notified. Police report made at time of accident.no driver citations. a few days later I contacted jeep company, told them they needed to send someone out to look at this damage, because someone is going to die! They had a third party come out to the collision repair shop and get black box information/examined vehicle. A few days later, I received a carefully worded letter from Jeep that they saw NO SUSPENSION or STEERING issues to be the reason for the accident. Only the BANG, VEHICLE UPLIFT ON RIGHT SIDE, HITTING POLE. NO warning lights were on. This car was purchased new in 2/2018. I just hit the 30,000 miles, new tires on vehicle for 3 months and had only 2,000 miles of usage on them. The vehicle was in excellent condition and always maintained 100%. Even the Farmer's Insurance inspector stated car was in showroom condition. Rim broke in half along inner seam, no blowout evidence, tie rod broke in half, ball joint shaft inside of the knuckle (broke inside of it), pivot still in lower control arm. Have photos/police report/pics. NO OTHER VEHICLES INVOLVED. HUSBAND HAD TO HELP TOW TRUCK DRIVER SLIDE THE SUSPENSION UNDER VEHICLE TO TOW IT. I can send upon request insurance company docs and letter from JEEP upon request.
NHTSA complaint #11433335 — an unverified report by a vehicle owner.
SINCE I OWNED THIS JEEP I COMPLAINED AT SERVICE THAT THE TRANSMISSION SEEMS STRAIN AND WHERE A CHANGE IN GEAR SHOULD NATURALLY HAPPEN, THE ENGINE WOULD WHINE AND WHINE AND THEN EVENTUALLY SHIFT GEARS. I WAS ALWAYS MET WITH SERVICE MEN WITH NO RESPONSE. SINCE THE VERY BEGINNING I WAS TOLD THAT THE ENGINE BURNED CONSIDERABLE AMOUNTS OF OIL, AND I WOULD NEED TO MAKE ADDITIONAL SPECIAL APPT SAND BRING IT IN TO MAKE SURE I HAD OIL IN THE ENGINE?THE CONSOLE ABOVE MY HEAD WHERE THE INTERIOR LIGHTS AND THE SUNROOF SWITCH IS THERE ARE RED LIGHTS THAT LIGHT UP FROM TIME TO TIME INDICATING WHAT/ AND WHY ARE THEY LIT? ANOTHER QUESTION UNANSWERED BY THE JEEP SERVICE DEPT OF ROCKLAND CNTY NY.NOW THAT MY JEEP IS OVER 150,000 MILES THE ELECTRICAL IS SHOT. THE CHECK ENGINE LIGHT COMES ON AND GOES OFF FROM TIME TO TIME. THE 4WHEEL DRIVE SPORADICALLY WORKS, SAME WITH THE SUNROOF CONTROL AND THE DRIVER SEAT LUMBAR AND POSITION CONTROLS ON THE DRIVER SEAT. ONLY WORK WHEN THEY WANT TO
NHTSA complaint #11397648 — an unverified report by a vehicle owner.
I WAS DRIVING ON I95N TOWARDS RICHMOND VA. THE LIGHTS ON DASHBOARD ILLUMINATED TELLING ME MY TIRE PRESSURE WAS LOW. I PULLED OVER AND CHECKED MY TIRE AND IT WAS FLAT. THERE WAS NO NAILS. THE TIRE IS A DEFECT FROM THE MANUFACTURER. I HAVE ENCLOSED PICTURES OF THE BRAND. AS YOU CAN SEE IN THE PICTURES THE TIRE THREAD IS NOT FROM WEAR AND TARE. I STILL HAVE THE TIRE IN MY BACK SEAT. I CALLED A TOW TRUCK. PURCHASED A USED TIRE. I WILL BE CALLING THE MANUFACTURER ON MONDAY JULY 14. I WAS ON THE HIGHWAY AND IN MOTION WHEN THIS HAPPENED.
NHTSA complaint #11338733 — an unverified report by a vehicle owner.
BEARINGS ON FRONT RIGHT AND LEFT TIRES WORE DOWN EXTREMELY QUICKLY WITH NORMAL DRIVING (NO OFF ROAD DRIVING). BOTH HAD TO BE REPLACED ON 4TH YEAR OF OWNING VEHICLE.
NHTSA complaint #11331140 — an unverified report by a vehicle owner.
WHEN I STARTED MY JEEP THIS MORNING IT STARTED SHAKING REALLY BAD AND THE SERVICE ENGINE LIGHT CAME ON. THE SHAKING STOP SO I CHANCED IT TO WORK. IT FELT LIKE IT WAS LOSING POWER AND WOULD RATTLE A LITTLE. ANYTIME I MADE A TURN IT FELT LIKE THE JEEPS TIRES WERE SLIDING. IT'S TAKING A LOT LONGER TO PICK UP SPEED AND SEEMS TO BE FORCING ITSELF INTO GEAR. IN THE LAST FEW DAYS THOUGH MY LIGHTS HAVE BEEN FLICKERING WHILE DRIVING AND EVEN THE RADIO WENT OUT FOR A FEW HOURS. THE OUTLETS (OLD CIGARETTE LIGHTER OUTLETS ) STOP WORKING TOO. DON'T KNOW IF IT'S RELATED TO THE REST BUT IT DID ODDLY START IN THE SAME TIME FRAME.
NHTSA complaint #11329268 — an unverified report by a vehicle owner.
WENT TO MAVIS TIRES FOR A TIRE ROTATION 1/28/20 AFTER LEAVING THE CHRYSLER/JEEP DEALERSHIP FOR TRANSMISSION FLUID CHANGE TOLD 9 SPEED SEALED NEVER NEEDS ANYTHING . THE GUYS AT MAVIS SAID THAT MY LUG BOLTS WERE SWOLLEN AND THAT THEY COULD NOT DO THE WORK AND THAT I NEEDED TO GO TO THE DEALERSHIP AND HAVE THEM REPLACED BECAUSE ONLY CHRYSLER / JEEP MAKE THE PART. MY JEEP HAS ONLY 49,800 MILES AND THE MAVIS GUYS TOLD ME THAT I NEEDED LUG REPLACEMENTS BACK IN NOVEMBER 2019 , I HAVE OWNED MANY CARS AND TRUCKS IN THE PAST AND NEVER HAD TO REPLACE LUGS BOLTS ON A VEHICLE WITH SUCH LOW MILES ON IT . THEY CHECKED IT BOTH STATIONARY AND IN MOTION TO MAKE SURE THEY ARE ON PROPERLY THE GUYS AT MAVIS ALSO TOLD ME WHEN I REQUESTED AN ALIGNMENT THAT THEY TESTED DROVE IT FIRST AND TOLD ME IT DIDN'T NEED ONE BUT I FELT IT ROLL MORE TO THE RIGHT THAT WAS IN 8/2019 SO NOW WITH FOUR NEW TIRES FIRST IN 8/20219 FOR TWO THEN 10/2019 WHICH IS WHY I FELT IT WAS TIME TO ROTATE THE TIRES BUT COULDN'T GET THIS DONE DUE TO THE SWELLED UP LUG BOLTS ON ALL FOUR TIRES
NHTSA complaint #11302508 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 JEEP RENEGADE. THE CONTACT STATED THAT THE BOLTS ON EACH WHEEL WERE CORRODED AND EXPANDED. THE CONTACT TOOK THE VEHICLE TO DAN WELLE CHRYSLER DODGE JEEP RAM (1505 MAIN ST S, SAUK CENTRE, MN 56378, (320) 352-5255) FOR NEW TIRES. IN ORDER TO REMOVE THE BOLTS FROM THE WHEELS, THE MECHANIC HAD TO USE A DIFFERENT SIZE SOCKET AND A VICE GRIP, WHICH TOOK APPROXIMATELY THREE AND A HALF HOURS. THE MECHANIC INFORMED THE CONTACT THAT HE NEEDED TO PURCHASE NEW BOLTS. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND STATED THAT THEY WERE NOT GOING TO ISSUE A RECALL UNLESS MORE CUSTOMERS COMPLAINED ABOUT THIS MATTER. THE BOLTS WERE NOT REPLACED. THE FAILURE MILEAGE WAS 68,100.
NHTSA complaint #11282476 — an unverified report by a vehicle owner.
PULLS TO PASSENGER SIDE THE WHEELS WERE COCKEYED THE DEALER REFUSES TO FIX IT CORRECTLY THE DEALER LEFT TWO BRAND NEW ONES ON THE FRONT AND ALMOST WORE OFF TIRES ON THE BACK AND THEY HAD TO PUT BRAND NEW BRAKES AND ROTORS ON THE CAR BECAUSE IT STARTED MAKING REALLY REALLY BAD SOUNDS THEY DON'T WANT TO FIX IT AND I THINK THEY KIRK AND SAFETY RECALLS ON THIS CAR I THINK THEY DID SAID THEY FIX THEM SO THEY CAN GET IT OFF THE CARFAX TO SELL THE CAR JUST KEEP IN MIND THIS CAR ONLY HAS 24,464 ON IT AND I'M A SINGLE DAD I FILLED IT I'M GETTING SCREWED AROUND BUY A MULTI BILLION DOLLAR COMPANY FRANK FLETCHER FORD JOPLIN MISSOURI
NHTSA complaint #11281487 — an unverified report by a vehicle owner.
THE BRAND AND MODEL OF THE TIRES OF MY 2016 JEEP RENEGADE ARE GOOD YEAR EAGLE SPORT. WITH JUST 9 MONTHS OF USING THE BUS, THE TIRES BEGAN TO DENT AND PRESENT SOME HOLES. I CONTACTED THE CUSTOMER SERVICE DEPARTMENT OF THE JEEP AND GOOD YEAR. THE REPRESENTATIVE OF GOOD YEAR TOLD ME THAT I COULD NOT HONOR THE DEFECT OF THE TIRES BECAUSE THOSE TIRES WERE NOT MADE FOR THE CLIMATE OF PUERTO RICO AND THAT THIS AN AESTHETIC DEFECT AND NOT INSECURE. WHICH I DISAGREE BECAUSE THEY CAN BREAK WHILE THE CAR IS MOVING.
NHTSA complaint #11256666 — an unverified report by a vehicle owner.