64 of the
1,065 complaints filed about the Lexus RX350
are about the fuel system —
6% of everything owners reported.
The worst model year for it is 2019.
The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 25 MPH and ascending a slight grade, the vehicle began to shake. The contact stated that she stopped depressing the accelerator pedal and the shaking stopped. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the vehicle was not diagnosed or repaired. The contact received a letter from the manufacturer regarding a fuel seepage failure from the high/low pressure fuel pump. The contact stated that the letter informed the contact that the manufacturer would replace the fuel pump due to a failure within the next 10 years. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and found that there was a recall for the fuel pump under NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 11,500.
NHTSA complaint #11523335 — an unverified report by a vehicle owner.
The contact owns a 2020 Lexus RX350. The contact stated while driving approximately 55 MPH, there was an abnormal sound coming from the engine. The contact stated that the vehicle felt as if it was losing motive power and stalling. The contact depressed the accelerator however, the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact stated that after driving for less than a mile, the vehicle started operating normally. The contact stated that the engine failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the contact needed to use Premium gasoline and not regular. The contact stated that he made the switch however, the failure persisted. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was approximately 14,000.
NHTSA complaint #11482566 — an unverified report by a vehicle owner.
After driving normally we smelled gas in the car and noticed fuel going low fast . I pulled from the freeway and tried to fill gas and noticed the gas was leaking from a hole in the exposed area of a Corner on the tank. My family were able to safely jump out of the car and 911 was called. There were no warning sign on dashboard. I don’t drive off road or over any objects that I am aware as there is no light or heavy damage underneath except fuel tank . This is am sure is due to small debris hitting the exposed tank causing the tear although I did t recall . The tank is left underneath exposed and need to be investigated for manufacture defect . I called Lexus to report it and they were not receptive saying I did an extreme off road driving to cause this damage which is not true , . If a stone hits the tank to cause the hole and leak the Gas , it’s a scary situation for everyone. Lexus doesn’t believe in my story. The Gas tank is left exposed and that’s where it cracked.’ I drove almost 75 miles on a brand new Lexus RX 350 with fuel leaking which was scary. I hope you look into this immediately. Lexus IS not very helpful and wants me to keep quite. The liquid you see in the picture in gas station was leaking fuel. You can use my information to contact Lexus and I have a case number with Lexus 220318001695
NHTSA complaint #11457924 — an unverified report by a vehicle owner.
The contact owns a 2017 Lexus RX350. The contact stated that while at a complete stop, the vehicle would intermittently hesitate upon depression of the accelerator pedal without warning. The contact had taken the vehicle to the dealer where he was informed that the cause of the failure was related to defective fuel in fuel tank. Upon investigation, the contact discovered NHTSA Campaign Number: 20V682000 (Fuel System, Gasoline) which he linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
NHTSA complaint #11439100 — an unverified report by a vehicle owner.
The contact owns a 2017 Lexus RX-350. The contact stated that while driving at an undisclosed speed, a strong chemical odor was detected coming from the cabin filter. The contact experienced severe headaches and a numbing, sour tongue sensation after the failure. The contact had replaced over 12 cabin filters and had the vehicle detailed where the interior cabin was shampooed and cleaned however, the failure recurred. The dealer was made aware of the failure but informed the contact that the vehicle was tampered with and to go through his insurance company for the repair costs. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 19,000.
NHTSA complaint #11438622 — an unverified report by a vehicle owner.
WHEN STEPPING ON THE GAS PETAL ONE OF THREE THINGS HAPPEN. 1. NORMAL ACCELERATION WHICH YOU EXPECT AFTER 60 YEARS OF DRIVING AND WHICH WE OBTAIN FROM A 2014 LEXUS RX350 THAT WE OWN. 2. HESITATION OF BETWEEN 1 AND 5 SECONDS BEFORE ACCELERATION BEGINS. 3 EXCESSIVE ACCELERATION ( SURG OF ACCELERATION MUCH MORE THAN EXPECTED). THIS EXCESS ACCELERATION MAY HAPPEN AFTER THE HESITATION OR THERE COULD BE "NORMAL" ACCELERATION AFTER THE HESITATION AND HAPPENS WHEN ACCELERATING AFTER BEING STOPPED.. THE HESITATION AND EXCESS ACCELERATION CAN BE FROM A STOPPED POSITION IE STOP SIGN OR TRAFFIC LIGHT OR WHILE MOVING AND NORMAL SPEEDS. THERE SEEMS TO BE A CONSISTENT HESITATION AT THE 60 TO 65 MPH WHEN ATTEMPTING TO ACCELERATE ON HIGHWAY. AT 70 MPH EVERYTHING SEEMS TO WORK AS EXPECTED. THE SURGING AND HESITATING SEEMS TO BE AT LOWER SPEEDS AND AND WHEN MAKING TURNS IN CITY STREETS AND MOVING UP OR DOWN HILLS AND IN PARKING LOTS WHEN MOVING OUT OF PARKING SPACES, BUT IT HAPPENS AT ALL SPEEDS UP TO 65 MPH. THE CARS HAS ACCELERATED WITH OUT DEPRESSING THE ACCELERATOR - THIS COULD HAVE BEEN A DELAYED ACCELERATION AFTER PRESSING THE ACCELERATOR A HALF BLOCK BEFORE. THIS HAPPENED WITH A LEXUS REPRESENTATIVE WAS IN THE CAR WITH ME - I WAS DRIVING SO HE COULD NOT TELL IF THAT ACTUALLY HAPPENED OR IF I ACCELERATED. STARTING IN EARLY 2019 WE HAVE TOLD LEXUS WHEN THE CAR WAS SERVICED( TWICE YEARLY THAT THE CAR BEHAVED IN THIS MANNER. EACH TIME THAT HAVE TOLD US THEY DID NOT RE-CREATE THE DESCRIBED BEHAVIOR AND THE CAR WAS PERFORMING AS DESIGNED.
NHTSA complaint #11413511 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2020 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT RAY CATENA LEXUS OF MONMOUTH LOCATED AT 2135 NJ-35, OAKHURST, NJ 07755, (732)493-5000, HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11403308 — an unverified report by a vehicle owner.
I RECEIVED A SAFETY RECALL FROM LEXUS SOMETIME LAST YEAR, ALTHOUGH I DON'T KNOW EXACTLY WHEN. THERE IS NO DATE ON ANY OF THE INFORMATION THAT WAS SENT TO ME, BUT I BELIEVE IT WAS SOMETIME LAST SUMMER. NOTHING HAS HAPPENED TO MY CAR, YET, BUT I DON'T BELIEVE A "SAFETY" RECALL NOTICE SHOULD TAKE MONTHS AND MONTHS TO BE FIXED. WHEN I GOT THE NOTICE, I CALLED MY LEXUS DEALERSHIP AND ASKED WHEN I COULD EXPECT MY CAR TO BE FIXED AND THEY SAID THEY DID NOT KNOW WHEN THEY WOULD GET THE PART AND WOULD LET ME KNOW. I HAVE NEVER HEARD FROM THEM. THIS RECALL IS FOR A LOW PRESSURE FUEL PUMP WHICH COULD CAUSE THE VEHICLE TO STALL WHILE DRIVING. TO CONFIRM, SO FAR NOTHING HAS HAPPENED TO MY CAR. NHTSA NO. 20V-682 I AM PUTTING TODAY'S DATE IN THE AREA OF "WHEN DID THIS HAPPEN".
NHTSA complaint #11398514 — an unverified report by a vehicle owner.
ENGINE ABRUPTLY STOPS AND I HAVE A 3 SECOND STALL, THEN THE CAR RESUMES NORMAL OPERATION. COULD BE A REAL SERIOUS ACCIDENT WITHOUT WARNING. THIS HAPPENED IN MOTION ON A HIGHWAY FROM A STOP LIGHT OR STOP SIGN OR PULLING OUT ONTO TRAFFIC.
NHTSA complaint #11398045 — an unverified report by a vehicle owner.
DRIVING ON HIGHWAY, MY VEHICLE STALLED WHEN I HIT GAS PEDAL, THEN IT RESUMED NORMAL SPEED. THIS HAS HAPPEN MANY TIMES, BUT SEEMS TO BE MORE NOTICEABLE NOW. I DON'T FEEL SAFE DRIVING THIS VEHICLE
NHTSA complaint #11386758 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2020 LEXUS RX350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. TUSTIN LEXUS (45 AUTO CENTER DR, TUSTIN, CA 92782, (714) 544-4800) WAS CONTACTED BY PHONE HOWEVER, THE CONTACT WAS UNABLE TO REACH A REPRESENTATIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT
NHTSA complaint #11386496 — an unverified report by a vehicle owner.
I TRIED ACCELERATING ON THE HIGHWAY (PCH IN SANTA MONICA, CA) WHILE TRAVELING FORWARD AT ABOUT 45-50 MPH, BUT THE VEHICLE HESITATED. THIS IS THE FORTH TIME THERE HAS BEEN A HESITATION IN ACCELERATION SINCE OWNING THE CAR, BUT THIS TIME THERE WAS A MESSAGE ON MY DASH. THE MESSAGE STATED THAT THERE WAS "AN OBSTRUCTION WITH THE PEDAL AND ACCELERATION WAS RETARDED." I LATER LOOKED DOWN AT THE PEDALS FELT AROUND THE THEM, BUT FOUND NOTHING OBSTRUCTING. AT THE TIME, THE VEHICLE HAD LESS THAN A QUARTER TANK OF GAS BUT NOT LOW ENOUGH FOR THE LOW FUEL WARNING TO COME ON. AFTER DRIVING ABOUT 15 MORE MILES - THE LOW FUEL WARNING CAME ON. I HAVE ALWAYS PUT PREMIUM FUEL IN THE VEHICLE AND MY WIFE DOESN'T PUT GAS IN THE VEHICLE. A RECALL WAS RECENTLY PERFORMED PERTAINING TO THE FUEL PUMP AT THE DEALER - PERTAINING TO LOW
NHTSA complaint #11377504 — an unverified report by a vehicle owner.
THE VEHICLE WAS STALLING AND SPUTTERING AFTER DRIVING LESS THAN 0.1 MILE ON A CITY STREET. AFTER CONTACTING THE LEXUS DEALERSHIP REGARDING THE ISSUE, WE HAD THE VEHICLE TOWED INTO THE LEXUS DEALERSHIP. AFTER RUNNING A DIAGNOSTIC CHECK, THEY DETERMINED THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE HAS 51,701 MILES ON IT. THE TOWING CHARGE WAS $101, AND THE REPAIRS WERE $808.96. APPROXIMATELY A MONTH LATER, I SAW THAT TOYOTA AND LEXUS WERE RECALLING VARIOUS MODELS AND YEARS WITH A SIMILAR ISSUE THAT WE EXPERIENCED. ALTHOUGH THE 2016 RX350 IS NOT CURRENTLY INCLUDED, I CONTACTED LEXUS BECAUSE THE COINCIDENCE WAS TOO MUCH TO IGNORE. LEXUS ADVISED THAT OUR VEHICLE IS NOT CURRENTLY INCLUDED IN RECALL NHTSA 20V012000.
NHTSA complaint #11373770 — an unverified report by a vehicle owner.
VEHICLE EXPERIENCED ROUGH TRANSMISSION MOSTLY BETWEEN GEAR NUMBER 2 AND 3 AFTER TAKE OFF. VEHICLE STALLED AROUND RPM 1200 - 1500 DURING NORMAL DRIVE AT HIGHWAY, THEN SUDDENLY SHIFTED FORWARD WITH EXCESSIVE FORCE. ENCOUNTERED VERY DANGEROUS SITUATIONS ON HIGHWAY ON MY RECENT TRIP. I ALMOST HIT THE VEHICLE AT THE FRONT FOR A FEW TIMES DUE TO CONSISTENT ROUGH SHIFT PATTERN. I HAVE TAKEN THIS VEHICLE TO LEXUS DEALERSHIP SEVERAL TIMES TO ADDRESS ISSUE IN THE PAST. UPDATED ECU SOFTWARE DIDN'T RESOLVE THE PROBLEM, AND ALWAYS KEEP COMING BACK. I BELIEVE THIS ISSUE COULD HAVE BEEN RELATED TO RECENT FUEL PUMP RECALL, BUT THE RECALL DIDN'T INCLUDE THE 2017 RX 350 MODELS. PLEASE INVESTIGATE FOR SAFETY ISSUE. THANK YOU.
NHTSA complaint #11352399 — an unverified report by a vehicle owner.
DEAR CUSTOMERE SERVICES, I GOT A NOTICE FOR RECALL FUEL PUMP MAY FAIL 1- I MAKE AN APPOINT WITH LEXUS OF LAS VEGAS FOR A RECALL ON MAY 06, 2020 LATER ON THE LEXUS OF LAS VEGAS CANCELED MY AN APPOINTMENT DUE TO THE PART WAS NOT AVAILABLE ' 2- I MAKE ANOTHER APPOINTMENT TO BRING MY CAR FOR A RECALL WITH THE SAME ISSUE AFTER 1 DAY THEY SEND ME AN EMAIL TO CANCELED MY SERVICES DUE TO THE PART IF THE PART NOT AVAILABLE OR LEXUS NEED TO RECALL FOR SAFETY IF THE VEHICHE STALL OCCUR WHILE DRIVING, THIS COULD INCREASE THE RISK OF CRASH LEXUS DO NOT NEED TO SEND THE RECALL NOTICE TO THE CONSUMER AND LATER THE LEXUS DEALER CANCEL THE SERVICES DUE TO THA PART NOT AVAILABLE
NHTSA complaint #11340025 — an unverified report by a vehicle owner.