Condensation build up in my passenger headlamp has caused the led rope lighting to stop working.This shows a recall but one not offered at this time.I have never received any recalls through the mail form.I recently moved and my address is as follows: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11689609 — an unverified report by a vehicle owner.
The right headlight is filling up with condensation which is shorting out the battery. Replaced it more condensation is back in it. Mechanic says seals are no good says its a common problem in all lincolns. Lights and adaptive module cost well over 5K for one light not including the labor. This is a potential for a fire hazard.
NHTSA complaint #11687002 — an unverified report by a vehicle owner.
I recently had some touch up work done on my car. While in I had an estimate done on my headlights because they constantly had condensation and moisture inside the light cover, This is at all times of the day and especially challenging in the winter months when there was ice frozen over. My body shop called the local dealer to get pricing on parts. Can provide the body shop and dealership if needed. When talking to the service department they informed my body shop that they had issues with the original install of these lights and the seals were compromised letting moisture in that could not easily leave. This explains why, not one, but both of my lights are doing the same thing and compromising my safety especially at night. They are only giving out partial light due to having heavy condensation or ice covering the internal side of the headlight. This is not an issue that would activate any warning lamps or messages just visual compromised.
NHTSA complaint #11681475 — an unverified report by a vehicle owner.
The vehicle liftgate no longer properly latches and has opened suddenly. The interior audible warning sound continuously alerts and the interior lights sometimes fail to turn-off. The 'Liftgate Ajar' warning light remains on. This problem seems similar to the recall on 2011 Lincoln MKX.
NHTSA complaint #11509638 — an unverified report by a vehicle owner.
The contact owns a 2010 Lincoln MKX. The contact stated that the headlights failed to illuminate as needed. The dealer was made aware of the failure. The vehicle was taken to an independent mechanic who replaced the headlight bulbs and wires; however, the failure recurred. The vehicle was taken back to the mechanic, who diagnosed that the headlight wiring harness kept disconnecting. The vehicle was not repaired. The manufacturer was contacted however, the contact was not able to speak to a live representative. The failure mileage was approximately 159,000.
NHTSA complaint #11447390 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE TURN SIGNAL LAMP WAS INOPERABLE. THE VEHICLE WAS TAKEN TO TAYLOR MTR CO-WAYNESVILLE (524 RUSS AVE, WAYNESVILLE, NC 28786) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT MOISTURE ENTERED THE HEADLAMP HOUSING CAUSING DAMAGE TO THE BULB AND TURN SIGNAL LAMP. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #11399757 — an unverified report by a vehicle owner.
DRIVER DOOR LATCH ELECTRICAL COMPONENT CONSISTENTLY THINKS THE DOOR IS AJAR WHEN IN FACT THE DOOR IS CLOSED. THIS SETS THE VEHICLE CAR ALARM OFF WHEN THE VEHICLE IS PARKED 2-4 TIMES A DAY. ADDITIONALLY, WHEN DRIVING THE VEHICLE AT NIGHT, ALL OF THE INTERIOR LIGHTS REMAIN ON AS IT THINKS THE DOOR IS OPEN, CAUSING NIGHT TIME DRIVING VERY DIFFICULT. THIS IS OBVIOUSLY A FLAW IN THE DESIGN SINCE THE SWITCH IS BUILT INTO THE DOOR LATCH.
NHTSA complaint #11174668 — an unverified report by a vehicle owner.
FRONT HEADLIGHTS (DRIVING LIGHTS) GO COMPLETELY OUT WHILE CAR IS DRIVING DOWN THE ROAD. THIS STARTED WITH THE RIGHT HEADLIGHT WHEN THE CAR WAS LESS THAN TWO YEARS OLD AND NOW BOTH HEADLIGHTS GO OUT WHILE DRIVING. THE LIGHTS CAN BE TURNED BACK ON BY TURNING THE SWITCH OFF AND THEN BACK ON. VERY DANGEROUS TO DRIVE??
NHTSA complaint #11156959 — an unverified report by a vehicle owner.
JULY 25, 2018: UPON STARTING CAR WHILE STATIONARY IN A PARKING SPOT, DASH LIGHT AND INFO CLUSTERS DID NOT LIGHT UP. UPON FURTHER INSPECTION, DRIVING AND BRAKE LIGHTS DID NOT WORK OR LIGHT UP. TURNED OFF CAR, RE-STARTED. ALL LIGHTS WORKED, THEN DROVE TO AN APPOINTMENT APPROXIMATELY 5 MILES AWAY IN SUBURBAN TRAFFIC. JULY 28, 2018: WHILE PARKING THE CAR IN MOTION NEAR OUR HOTEL IN FREDERICKSBURG, VA (MARRIOTT COURTYARD DOWNTOWN) ALL CAR LIGHTS WENT OUT. FINISHED PARKING CAR WHILE LIGHTS REMAINED OUT AND THEN WENT TO DINNER. UPON RETURNING TO CAR 1 1/2 HOUR LATER, LIGHTS WENT ON AFTER STARTING CAR. AUGUST 7, 2018: WHEN MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION, ALL LIGHTS WENT OUT. SHE IMMEDIATELY DROVE HOME AND WE CALLED THE DEALER FOR SERVICE. ON AUGUST 15, 2018 THE CAR WAS COMPLETED AND WAS READY TO TAKE HOME, WHICH WE DID WITHOUT INCIDENT. SEPTEMBER 17,2018: MY WIFE WAS DRIVING THE CAR IN A SUBURBAN AREA IN MOTION WITH A FRIEND IN THE PASSENGER SEAT. APPROXIMATELY 12 MILES FROM HOME ALL LIGHTS WENT OUT. SHE STOPPED TO CHECK ALL OUTSIDE LIGHTS AND BREAK LIGHTS TO CONFIRM THEY WERE NOT WORKING. SHE IMMEDIATELY DROVE HOME IN SUBURBAN TRAFFIC AND THEN PARKED THE CAR AND WE ARRANGED FOR SERVICE (AGAIN!!!). WITH THE CAR STOPPED IN OUR DRIVEWAY IN PARK AND THE ENGINE RUNNING, WE BOTH CHECKED ALL THE LIGHTS TO CONFIRM THEY WERE STILL OUT AND THAT THE BREAK LIGHTS DID NOT WORK WHICH REMAINED THE CASE. FAULT OR PROBLEM THAT CAUSED THE RISK IS UNKNOWN.
NHTSA complaint #11130185 — an unverified report by a vehicle owner.
2016 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE LEFT HEADLIGHT POINTS/ILLUMINATES IN THE DIRECTION OF ONCOMING TRAFFIC. *SMD THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED WHO INSISTED THE VEHICLE WAS OPERATING AS DESIGNED.
NHTSA complaint #10913414 — an unverified report by a vehicle owner.
LEFT HEADLAMP STOPPED WORKING. REPLACED HEADLAMP AND IT WILL STILL NOT ILLUMINATE. DEALER SAID IT WAS AN ELECTRICAL WIRING ISSUE INTO THE BALLAST. COST TO REPAIR IS $2,200.00. LINCOLN CONCIERGE REFUSED TO ASSIST. THIS IS A SAFETY ISSUE BECAUSE THE ONCOMING DRIVERS PERCEIVE THE RIGHT HEADLIGHT AS BEING THE LEFT HEADLIGHT IN THE DARK CAUSING THEM TO VEER INTO OUR LANE. THIS IS OBVIOUSLY A DESIGN FLAW THAT HAS A SERIOUS SAFETY CONCERN.
NHTSA complaint #11057203 — an unverified report by a vehicle owner.
2011 LINCOLN MKX ELECTRICAL SYSTEM SOFTWARE RECALL LINCOLN ISSUED A RECALL (10V659000) NHTSA CAMPAIGN #11V128000 WHICH REQUIRED REPLACEMENT OF AFFECTED BCMS MAY HAVE THE POTENTIAL FOR AN INTERNAL SHORT. IF AN ELECTRICAL SHORT DEVELOPS, AN OVERHEATING CONDITION MAY OCCUR WHICH COULD RESULT IN A VEHICLE FIRE. OUR LINCOLN STARTED TO DEVELOP ISSUES ONLY A FEW WEEKS AFTER PURCHASE. THE TURN SIGNAL WOULD REPEATEDLY BURN OUT. THE DEALERSHIP WE PURCHASED FROM REPLACED THE BULB & HOUSING SEVERAL TIMES WITH NO PERMANENT FIX. AFTER SOME RESEARCH WE FOUND THE RECALL NOTICE & CALLED LINCOLN DIRECTLY. AS IT TURNS OUR THE CAR (VIN NUMBER & ALL FIT THE CRITERIA FOR THE RECALL PER FORD) HOWEVER LINCOLN REFUSES TO FIX THE AFFECTED MODULE BECAUSE THE CAR IS ORIGINALLY FROM CANADA! WE LIVE 1 HOUR AWAY FORM CANADA, SO IAM SURE WE ARE NOT THE FIRST TO BUY A CAR IN THE US THAT ORIGINATED IN CANADA. AT THIS POINT WE DO NOT EVEN FEEL SAFE DRIVING THE VEHICLE FOR FEAR IT WILL CATCH FIRE. THE SIGNAL & RUNNING LIGHTS BURN OUT EVERY 2-3 WEEKS. VERY SCARY! WE CANNOT IN GOOD FAITH TRADE THE CAR IN EITHER WITH KNOWLEDGE OF THIS INFORMATION. THE MECHANICS THAT HAVE LOOKED AT THE VEHICLE STATED THAT THERE IS EVIDENCE OF AN ACTUAL FIRE AROUND THE TURN SIGNAL HOUSING.
NHTSA complaint #11055288 — an unverified report by a vehicle owner.
DRIVING AT NIGHT HEADLIGHTS STARTED TO FLICKER AND THEN WENT OUT. 1ST LEFT SIDE THEN RIGHT SIDE. SOLDER CONNECTING HEADLIGHT ASSEMBLY TO ELECTRICAL WIRING DISSOLVED. PER FORD DEALERSHIP THE SOLDER IS DISSOLVING BECAUSE THE ELECTRICAL CIRCUITRY IN THE HEADLIGHT ASSEMBLY OVERHEATED CAUSING THE SOLDER CONNECTION TO FAIL. THIS HAPPENED THREE TIMES. THE FIRST TWO TIME THE DEALERSHIP RE-SOLDERED THE CONNECTION. THE THIRD TIME THEY HAD TO REPLACE THE HEADLIGHT ASSEMBLY WITH A NEW ER HEADLIGHT ASSEMBLY WITH UPDATED INTERNAL CIRCUITRY FROM MY CONVERSATION WITH THE FORD DEALERSHIP THIS HAD HAPPEN IN THE HIGHER END MODELS OF THE LINCOLNS THAT ARE A FEW YEARS OLD. WHY DID I HAVE TO WAIT FOR IT TO HAPPEN THREE TIMES BEFORE THEY TOLD ME IT IS AN INTERNAL DESIGN DEFECT OF THE HEADLIGHT ASSEMBLY. THE COST OF THE REPLACEMENT ASSEMBLY FOR BOTH SIDES IS AROUND $2,300. I GOT CAUGHT WITH THIS TWICE LATE AT NIGHT, I ORIGINALLY THOUGHT IT WAS THE HEADLIGHT BULBS. FORTUNATELY, I WAS STILL RELATIVELY CLOSE TO HOME, AND NOT HALFWAY INTO MY 180 TRIP I WAS STARTING OUT ON. THIS HAPPENED AROUND 4 IN THE MORNING WHEN I WAS DRIVING ON A RURAL HIGHWAY WITHOUT STREET LIGHTS. NOT VERY PLEASANT DRIVING WITHOUT HEADLIGHTS.
NHTSA complaint #11045829 — an unverified report by a vehicle owner.
DOORS FAIL TO LATCH, WITH SEVERAL REPORTS INDICATING THAT THE 'DOOR AJAR' WARNING LIGHT ON THE DASH APPEARED AND CABIN LIGHTS STAYS ON WHILE DRIVING AND STAYS ON AFTER CLOSING DOORS! THE ONLY WAY TO TURN THEM OFF IS TO UNPLUG BATTERY! THIS IS THE 3RD TIME THAT I HAVE BEEN REPAIRING DIFFERENT DOORS LATCH AND I AM SURPRISED WHY CAR SAFETY RECALL HAS NOT BEEN ISSUED YET ON THESE MODELS. IT'S VERY EXPENSIVE TO REPAIR AND IT'S A CAUSING A MAJOR SAFETY ISSUE WHEN DRIVING NIGHT TIME WITH CABIN LIGHT ON AND AJAR WARNING SYSTEM IS OFF!!!! PLEASE NOTE THAT SAME ISSUE OCCURS EVERY YEAR WITH MORE THAN ONE DOOR (2014/2015/2016/2017)
NHTSA complaint #10955389 — an unverified report by a vehicle owner.
2011 LINCOLN MKX - PROBLEM - INTERMITTENT "DRIVER DOOR AJAR" WARNING SHOWN ON INSTRUMENT CLUSTER - CAUSE DOME LIGHTS TO ILLUMINATE, AND REPEATED DOOR CLOSING ATTEMPTS TO END "DOOR A JAR" WARNING. WARNING HAPPENS WHEN STATIONARY AND / OR IN MOTION, RESULTING IN AN UNPLANNED STOP. IF DIVING WITH "DOOR AJAR" WARNING, DOORS WILL NOT STAY LOCKED, QUESTIONING IF DOORS ARE REALLY CLOSED.
NHTSA complaint #10924157 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT STATED THAT THE WARNING INDICATOR ILLUMINATED TO CHECK THE HEAD LAMP SYSTEM AND "SEE MANUAL ON THE DISPLAY" DISPLAYED ON THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE DEALER REPROGRAMMED THE HCM, BUT THE WARNING INDICATOR FLASHED SEVERAL TIMES AGAIN MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER A THIRD TIME FOR FURTHER TESTING AGAIN AND THEY LATER TOLD THE CONTACT TO PICK UP THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 365.
NHTSA complaint #10904708 — an unverified report by a vehicle owner.
TWO OF THE DOORS SHOW AN UNLOCKED ALARM, EVEN THOUGH THE DOORS ARE FULLY CLOSED. THIS PREVENTS THE DOORS FROM BEING LOCKED, AND THE LIGHTS TO REMAIN ON. I CANNOT SET THE CAR'S ALARM AS IT WILL SET ITSELF OFF.
NHTSA complaint #10881913 — an unverified report by a vehicle owner.
THE DASH LIGHT TELLS US THE PASSENGER DOOR IS AJAR ALL THE TIME (WHILE DRIVING AND PARKED) AND SOMETIMES IT SHOWS THE DRIVER DOOR IS AJAR WHEN, IN FACT, THE DOORS ARE SHUT. THE DASH LIGHTS AND EXTERIOR REAR VIEW MIRROR LIGHTS STAY LIT A LONG TIME AFTER THE CAR IS PARKED AND THE LIGHTS ARE TURNED OFF. THE HORN (ALARM) WILL START HONKING IN THE MIDDLE OF THE NIGHT OR WHEN IT SITS IN A PARKING LOT FOR AN HOUR OR SO AFTER IT IS PARKED AND WE WILL HAVE TO FIND THE KEYS TO SHUT IT OFF. VERY ANNOYING AND EMBARRASSING WHEN SITTING IN CHURCH AND THIS HAPPENS IN THE MIDDLE OF A SERMON OR PARKED AT A MOTEL AND THE ALARM GOES OFF AT 2 A.M. WE HAVE TAKEN IT TO A MECHANIC AND THEY RAN A DIAGNOSTIC TEST ON THE COMPUTER SYSTEM AND FOUND NOTHING WRONG. WE ARE ANNOYED AND ANGRY AND DON'T WANT TO PAY HUGE SUMS OF MONEY FOR THEM TO KEEP RUNNING TESTS AND TELLING US "NOTHING IS WRONG", WHEN IT IS! HOW DO WE RESOLVE THIS?
NHTSA complaint #10865035 — an unverified report by a vehicle owner.