25 of the
2,025 complaints filed about the Lincoln MKZ
are about the doors, latches and locks —
1% of everything owners reported.
The worst model year for it is 2013.
The contact owns a 2016 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the rear passenger's side door independently unlatched and opened. No warning lights were illuminated. The contact stated that while attempting to close the door, the door failed to close or latch as intended. The contact stated that the contact's grandson was seated in the rear passenger's seat during the failure that occurred. The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
NHTSA complaint #11746405 — an unverified report by a vehicle owner.
The contact owns a 2015 Lincoln MKZ. The contact stated that after entering the vehicle, the driver’s side door failed to close securely. The contact held the door closed while driving. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who referred the contact to the dealer for assistance. The contact called the local dealer who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact to follow the instructions from the dealer. The failure mileage was approximately 72,000.
NHTSA complaint #11527857 — an unverified report by a vehicle owner.
The contact owns a 2016 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer for the front brake flexible hose inspection. The contact stated that while the dealer was conducting the inspection, the hood failed to open after several attempts. The dealer then lubricated the hood latch and was able to open the hood after several attempts. The dealer informed the contact that the brake fluid was at the minimum level. The contact stated that she was concerned that she would not be able to monitor the brake fluid level due to hood latch failure. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000. VIN tool confirms parts not available.
NHTSA complaint #11518717 — an unverified report by a vehicle owner.
The contact owns a 2013 Lincoln MKZ. The contact received notification of NHTSA campaign number: 20V331000 (Latches/Locks/Linkages). The contact stated that when he attempted to close the front driver’s side door, the door latch would not secure the lock. The contact used a dog leash to secure the door to the door frame to prevent the door from opening while driving. The dealer and 3 other unknown dealers were made aware of the failure however, the contact was informed that repair parts were not readily available and had to be ordered from the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the vehicle had to be taken to a Lincoln dealer, not a Ford dealer for the recall repair. The failure mileage was 71,000.
NHTSA complaint #11425997 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE TRUNK FAILED TO CLOSE ON SEVERAL OCCASIONS, CAUSING THE BATTERY TO BECOME DRAINED. THE CONTACT TOOK THE VEHICLE TO THE LOCAL DEALER SUBURBAN CADILLAC OF PLYMOUTH (40475 ANN ARBOR RD, PLYMOUTH, MI 48170, (734) 453-7500) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRUNK MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #11405041 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE DOOR LATCH DETACH ON THE DRIVER SIDE. THE CONTACT STATED THAT HER HUSBAND NOTICED THE DOOR WAS AJAR WHEN ATTEMPTED TO DRIVE AND WAS UNABLE TO CLOSE. THE VEHICLE WAS TAKEN TO DCH FORD OF THOUSAND OAKS (3810 THOUSAND OAKS BLVD, WESTLAKE VILLAGE, CA 91362) AND WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND REMAINED AT THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.*DT*JB *BF THE CONSUMER STATED THAT THE LATCH WAS REPAIRED ON 8/25/2020.
NHTSA complaint #11350862 — an unverified report by a vehicle owner.
DOOR LATCH, DRIVER SIDE, RECALL STARTS WITH THE MKZ 2014 AND UP. I HAVE A 2012 MKZ THAT NEEDS THE RECALL. PLEASE LOWER THE YEAR TO INCLUDE THE 2012 AS THE SYMPTOMS AND PROBLEMS ARE EXACTLY THE SAME. MY VEHICLE WILL BE RECEIVING THE AIRBAG RECALL ON FRIDAY. I ASK THAT YOU APPROVE THE LATCH RECALL AS WELL. THANK YOU.
NHTSA complaint #11339043 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT DOOR LATCH FAILED TO SECURELY CLOSE. THE CONTACT USED A BUNGEE CORD TO SECURE THE DOOR. THE VEHICLE WAS TAKEN TO WILLIS FORD (15 N. DUPONT BLVD, SMYRNA, DE 19977), AND WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
NHTSA complaint #11329422 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER AND ROBINSON BROTHERS FORD (LOCATED AT 11455 AIRLINE HWY, BATON ROUGE, LA 70816) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11310554 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) IN 2015. WHILE DRIVING VARIOUS SPEEDS, THE DOORS SUDDENLY OPENED. THE CONTACT STATED THAT THE DOOR LATCHES FAILED A TOTAL OF THREE MORE TIMES. THE CONTACT FOUND THAT THERE WAS A SUPPLEMENTAL RECALL IN 2017 PER NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES), BUT SHE DID NOT RECEIVE A RECALL NOTIFICATION. THE CONTACT TOOK THE VEHICLE TO OXMOOR FORD LINCOLN (LOCATED AT 100 OXMOOR LN, LOUISVILLE, KY 40222, 502-426-2500) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE SUPPLEMENTAL RECALL. THE MANUFACTURER WS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE MET THE MANUFACTURING DATES OF THE RECALL AND THE LOCATION. THE MANUFACTURER PROVIDED CASE NUMBER: CAS24969610T1X3K6. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #11282621 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING 20 MPH, THE REAR PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT MANAGED TO HOLD THE DOOR CLOSED WITH A TOWEL AND DROVE TO JACK DEMMER FORD (37300 MICHIGAN AVE, WAYNE, MI 48184, (734) 529-5521). THE DEALER TAPED THE DOOR CLOSED, BUT DID NOT DIAGNOSE THE VEHICLE. THE VEHICLE WAS THEN TAKEN TO SPIRIT FORD (4402 ANN ARBOR RD, DUNDEE, MI 48131, (734) 529-5521) WHERE IT WAS DIAGNOSED THAT THE REAR DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE DEALER STATED THAT THE VEHICLE HAD PREVIOUSLY BEEN REPAIRED PER AN UNKNOWN RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 24889725, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V210000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS APPROXIMATELY 32,700.
NHTSA complaint #11282489 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 15 MPH, THE REAR DRIVER?S SIDE LATCH FAILED AND CAUSED THE DOOR TO OPEN. THE CONTACT ALSO STATED THAT THE LATCH ON THE REAR PASSENGER SIDE DOOR FAILED. THE VEHICLE WAS TAKEN TO LINCOLN OF MEMPHIS (2611 RIDGE WAY ROAD, MEMPHIS, TN 38119, (90)1-432-8822) WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER?S SIDE LATCH NEEDED TO BE REPLACED. THE REAR DRIVER?S DOOR LATCH WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 24331533. THE FAILURE MILEAGE WAS 99,795.
NHTSA complaint #11257715 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 LINCOLN MKZ. THE CONTACT STATED THAT THE DOOR LATCHES WERE INOPERABLE. THE FAILURE OCCURRED TWICE. THE FIRST FAILURE OCCURRED ON THE REAR DRIVER'S SIDE DOOR. FIESTA LINCOLN (1720 S MESA DR, MESA, AZ 85210, (480) 813-4900) WAS CONTACTED, BUT WOULD NOT REPAIR THE VEHICLE BECAUSE IT WAS NOT UNDER WARRANTY OR INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
NHTSA complaint #11232024 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE ATTEMPTING TO OPEN ALL THE VEHICLE'S DOORS, THE DOOR HANDLES FRACTURED. ALSO, THE REAR LOCKS FAILED TO OPERATE THE DOORS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT AN UNKNOWN ELECTRICAL MOTOR SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
NHTSA complaint #11180100 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE HOOD AJAR WARNING LIGHT ILLUMINATED. THE CONTACT PULLED TO THE SIDE OF THE ROAD SEVERAL TIMES SINCE JUNE OF 2018 TO CHECK IF THE HOOD OF THE VEHICLE WAS OPEN AND/OR UNLATCHED. THE CONTACT STATED THAT THE HOOD WAS NOT OPEN OR UNLATCHED SEEMINGLY. IN ADDITION, THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. CLASSIC FORD LINCOLN (8540 TYLER BLVD, MENTOR, OHIO 44060 (440) 266-3000) WAS MADE AWARE OF THE FAILURE BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS MADE AWARE OF THE REOCCURRENCE TWICE BUT COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO ANOTHER DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000. *DT
NHTSA complaint #11143842 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE WAITING FOR AN EXTENDED PERIOD OF TIME FOR THE MANUFACTURER TO SUPPLY THE REMEDY AND PARTS, THE REAR PASSENGER DOOR LATCH FRACTURED AND FAILED TO REMAIN SECURE WHILE THE VEHICLE WAS IN MOTION. THE DEALER (AUTONATION FORD BURLESON, 850 N BURLESON BLVD, BURLESON, TX 76028, (817) 522-3224) WAS UNABLE TO PROVIDE THE PART. THE MANUFACTURER DID NOT KNOW WHEN THE PART AND REMEDY WOULD BE AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER INDICATED THAT THEY WOULD PROVIDE A LOANER VEHICLE FOR A WEEK, AND THEN THE CONTACT WOULD NEED TO MAKE THE ADJUSTMENT TO WAIT UNTIL THE REMEDY AND PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #11000419 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 5 MPH MAKING A TURN, THE VEHICLE HESITATED AND THE DRIVER HEARD A POPPING NOISE. THE CONTACT LOST CONTROL OF THE STEERING AND CRASHED INTO A CURB. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DAMAGED AND TOWED TO A DEALER (DANA FORD LINCOLN, STATEN ISLAND, NEW YORK, 718-983-8700) WHERE IT WAS DIAGNOSED THAT THE A-FRAME WAS FRACTURED AND NEEDED TO BE REPLACED. THE TECHNICIAN ALSO RECOMMENDED A WHEEL ALIGNMENT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS 28,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10993972 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
NHTSA complaint #10908729 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT DRIVER SIDE DOOR SWUNG OPEN WITHOUT WARNING. THE CONTACT HAD TO HOLD THE DOOR CLOSED IN ORDER TO DRIVE THE VEHICLE. THE FAILURE OCCURRED TWO TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. UPDATED 02/03/17
NHTSA complaint #10894493 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10836889 — an unverified report by a vehicle owner.