28 of the 501 complaints filed about the Mercury Marquis are about the steering — 6% of everything owners reported. The worst model year for it is 1997.
28
Complaints
6%
Share of all complaints
3
Crashes
0
Fires
STEERING
TL* THE CONTACT OWNS A 2003 MERCURY MARQUIS. THE CONTACT STATED THAT THE POWER STEERING WOULD SEIZE. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE POWER STEERING OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER AND MANUFACTURER WERE CONTACTED. THE FAILURE MILEAGE WAS 66,000. THE VIN WAS UNKNOWN. *BF CONSUMER HAS REPAIRED THE VEHICLE.
NHTSA complaint #11164561 — an unverified report by a vehicle owner.
STEERING
GRINDING NOISE IN STEERING WHEN TURNING THE STEERING WHEEL WHILE DRIVING AND ESPECIALLY WHILE SITTING STILL. STEERING IS NOT AS RESPONSIVE AS IT USE TO BE. THIS HAS EVOLVED OVER TIME WHILE BEING USED FOR THE LAST YEAR, IT DIDN'T HAPPEN ALL OF A SUDDEN. IT HAS GOTTEN TO THE POINT WHERE WE ARE AFRAID TO DRIVE IT.
NHTSA complaint #11144991 — an unverified report by a vehicle owner.
STEERING
THERE WERE 355,000 RECALLS #14V704000, 13V385000 FOR 205-2011 MERCURY GRAND MARQUISE BUT DOES NOT INCLUDE 2004 MARQUISE, HOWEVER, MY MARQUISE ACCORDING TO MY MECHANIC SAYS THE ISSUE WITH MY CAR IS THE SAME. THERE ARE OVER 50 COMPLAINTS PERTAINING TO 2004 GRAND MARQUISE. FORD SAYS MY CAR DOES NOT APPEAR TO BE ON RECALL LIST HOWEVER IT SHOULD BE BECAUSE MY 2004 MERCURY GRAND MARQUISE HAS THE SAME EXACT ISSUE AS THE 2005-2011S. THIS IS A SAFETY ISSUE AND IT SHOULD IMMEDIATELY BE ADDRESSED, FORD HAS NOT IDENTIFIED MY VEHICLE EVEN THOUGH 2004'S WAS THE YEAR THESE CARS WERE BUILT.
NHTSA complaint #11122788 — an unverified report by a vehicle owner.
STEERING
STEERING REQUIRED SIGNIFICANT EFFORT TO TURN STEERING PAST APPROXIMATELY 30-45 DEGREES AT THE STEERING WHEEL. THIS REQUIRED REPLACEMENT OF THE UPPER AND LOWER STEERING COLUMNS. LESS THAN ONE MONTH AFTER REPLACEMENT, STEERING NOW HAS A "JUMP" AND A "CLUNK" AT THE SAME POSITION IN THE STEERING WHEEL ROTATION. THESE ISSUES WHERE NOTICED WHEN THE VEHICLE WAS IN MOTION. IF STATIONARY, IT WAS EXTREMELY DIFFICULT TO GET THE STEERING TO TURN AT ALL BEYOND 30-45 DEGREES.
NHTSA complaint #11098796 — an unverified report by a vehicle owner.
STEERING
THE FRONT END IS VERY SQUEAKY LOUD AND WHEN YOU MAKE HARD TURNS TO LEFT OR RIGHT IT MAKES A LOUD SPRING POPPING SOUND. THE STEERING IS FEEL LOSE AND CAUSE THE CAR TO SEEM AS THOUGH IT IS WOBBLING SIDE TO SIDE AND HOLDING IT IN THE ROAD IS A LITTLE TOUGH.
NHTSA complaint #10715317 — an unverified report by a vehicle owner.
STEERING
TRIED TO STEER AND STEERING WHEEL WOULD NOT TURN. IT FELT LIKE THE STEERING WHEEL LOCKED. WHAT IF IT HAPPENED ON THE HIGHWAY AT A HIGH SPEED?????
NHTSA complaint #10619569 — an unverified report by a vehicle owner.
STEERING
LOWER INTERMEDIATE STEERING SHAFT BECAME CORRODED AT CENTER JOINT CAUSING STEERING TO BIND AND STICK WHEN STEERING WHEEL WAS RELEASED AS THE VEHICLE WAS EXITING A TURN. THIS REQUIRED THE DRIVER TO MAKE A CONCERTED EFFORT TO OVERCOME THE BINDING TO RETURN THE WHEELS TO A STRAIGHT POSITION. PART WAS REPLACED AT LOCAL DEALER. THIS IS THE SAME PROBLEM NOW ON A RECALL FOR 2005 TO 2011 MERCURY GRAND MARQUIS' AND MY 2004 MARQUIS SHAFT HAS THE SAME PART NUMBER AS THE RECALLED PART ON THE 2005 TO 2011 MARQUIS'. CALLED FORD CUSTOMER SERVICE AND FORD WILL NOT REPLACE AND REFUND THE REPAIR MONEY ON MY VEHICLE. AS THIS IS THE SAME PART AND SAFETY ISSUE FOR THE 2005 TO 2011 AND ALSO AFFECTS OTHER MERCURY'S PRIOR TO 2004, FORD SHOULD BE REQUIRED TO EXTEND THIS RECALL FOR ALL AFFECTED VEHICLES. NHTSA CAMPAIGN NUMBER 13V385000.
NHTSA complaint #10586286 — an unverified report by a vehicle owner.
STEERING
TL* THE CONTACT OWNS A 2004 MERCURY MARQUIS. THE CONTACT STATED THAT THE STEERING WHEEL WOULD NOT RETURN TO CENTER. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 63,500 AND THE CURRENT MILEAGE WAS 64,300. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10576510 — an unverified report by a vehicle owner.
STEERING:GEAR BOX:SHAFT SECTOR
TL*THE CONTACT OWNS A 1997 MERCURY MARQUIS. WHILE DRIVING APPROXIMATELY 15 MPH ON NORMAL ROAD CONDITIONS. THE DRIVER LOSS STEERING CONTROL. THE VEHICLE CRASHED INTO AN UTILITY POLE, BOULDER AND FENCE. THE DRIVER SUSTAINED MINOR INJURY. THE POLICE WAS NOT CALLED TO THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THE FAILURE WAS CONTRIBUTED TO THE STEERING GEAR BOX. IN ADDITION, THERE WERE DAMAGES TO THE STRUCTURE BODY OF THE VEHICLE. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 63,000. THE DEFECTIVE STEERING GEAR BOX IS AVAILABLE UPON REQUEST. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10294479 — an unverified report by a vehicle owner.
STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT
98 MERCURY GRAND MARQUIS 50,000 MILES DRIVING 10 MPH THE PS TIEROD END FELL OFF LOSING ALL CONTROL. CAR TOWED TO FORD DEALER ALL TIE ROD ENDS REPLACE WITH GREASABLE ENDS COST $400.00 THIS IS A SEALED TIE ROD END REQUIRING NO GREASE (MANUFACTURES DEFECT REQUIRING RECALL,I STILL HAVE OLD PARTS. THE CAR HAD JUST BEEN INSPECTED NYS.
NHTSA complaint #10221071 — an unverified report by a vehicle owner.
STEERING:LINKAGES:TIE ROD ASSEMBLY
THED OUTER TIE ROD ON THE RIGHT FRONT TURNING WHEEL FELL OFF WHILE BACKING OUT OF MY DRIVEWAY. THE TIEROD ENDS NEED TO BE REPLACED. PLEASE NOTE THAT A WARNING LETTER WAS SENT OUT FOR THIS PROBLEM ON MY 1998 F150 BUT NONE ON THIS VRHICLE. IT WAS RELATED TO CORROSION. I WILL SAVE THE OLD PART. IF THIS HAD HAPPENED WHILE NEGOTIATING A CURVE AT HIGHWAY SPEEDS IT COULD HAVE BEEN CATISTRAFFIC OR EVEN WORSE.
NHTSA complaint #10116605 — an unverified report by a vehicle owner.
STEERING:COLUMN
AFTER PARKING THE CAR ON THE SIDE OF THE ROAD, I GOT BACK IN AND THE STEERING COLUMN WOULDN'T TAKE THE KEY. IT WOULDNT TURN FORWARD OR BACKWARD JUST WOULD FIT IN THE KEYHOLE. STEERING COLUMN HAD TO BE FIXED AFTER I HAD THE CAR TOWED. THE CAR (2003 MERCURY GRAND MARQUIS) WAS 6 MONTHS OLD WITH 6,000 MILES ON IT. THE DEALERSHIP SAID THEY HAD THIS PROBLEM IN THE MERCURY SABLES BUT NOT THE MARQUIS.
NHTSA complaint #10098636 — an unverified report by a vehicle owner.
STEERING:LINKAGES:TIE ROD ASSEMBLY
TIE ROD ON VEHICLE BROKE WHILE DRIVING. *MR THE COMPONENTS RUSTED. THE CONSUMER REQUESTED REIMBURSEMENT. *SC
NHTSA complaint #10092766 — an unverified report by a vehicle owner.
STEERING: STEERING WHEEL/HANDLE BAR
THE CONSUMER HAD TO COVER UP THE EMBLEM IN THE MIDDLE OF STEERING WHEEL DUE TO THE SUN REFLECTING FROM IT DIRECTLY INTO HIS EYES, THE WINDSHIELD WIPERS WERE REPLACED, THE DEFROSTER DID NOT WORK PROPERLY, AND THERE WAS A VIBRATION UNDERNEATH THE VEHICLE AND THE REAR END HOWLED, ALSO THE VEHICLE HAD NO HEADLIGHTS,TAIL LIGHTS, BRAKE LIGHTS OR DASH LIGHTS. *AK
NHTSA complaint #10012380 — an unverified report by a vehicle owner.
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
STEERING WHEEL LOCKED UP WHILE DRIVING AT 3-5 MPH. VEHICLE TOWED TO A DEALER, AND INFORMED CONSUMER THAT STEERING GEAR BOX HAD TO BE REPLACED. REPAIRS MADE UNDER WARRANTY. *AK
NHTSA complaint #897714 — an unverified report by a vehicle owner.
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
THE STEERING WHEEL HAS EXCESSIVE MOVEMENT WHILE DRIVING DUE TO STEERING POWER HOSE FAILURE. YH
NHTSA complaint #553249 — an unverified report by a vehicle owner.
STEERING
WHILE DRIVING STEERING JERKS VERY HARD LEFT TO RIGHT, MAKING THE VEHICLE HARD TO STEER. DEALER HAS BEEN CONTACTED.
NHTSA complaint #865776 — an unverified report by a vehicle owner.
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
GEAR BOX DOESN'T INDICATES WHEN SHIFTING. WHEN CONSUMER PUT IT IN GEAR IT DOESN'T SHOW ON THE PANEL.
NHTSA complaint #855481 — an unverified report by a vehicle owner.
STEERING:HYDRAULIC POWER ASSIST SYSTEM
ON TWO OCCASIONS WHENEVER VEHICLE RAN OVER PUDDLE OF WATER IT CAUSED THE VEHICLE TO LOSE POWER STEERING ASSIST FOR APPROIMATELY 20 SECOND OR LESS. DEALER NOTIFIED.
NHTSA complaint #854273 — an unverified report by a vehicle owner.
STEERING: STEERING WHEEL/HANDLE BAR
WHEN DRIVING THE VEHICLE AND MAKING ANY TYPE OF TURN TO THE LEFT OR RIGHT THERE IS A VERY LOUD NOISE COMING FROM THE STEERING WHEEL.
NHTSA complaint #828932 — an unverified report by a vehicle owner.