67 of the
501 complaints filed about the Mercury Marquis
are about the engine —
13% of everything owners reported.
The worst model year for it is 1997.
TL*THE CONTACT OWNS A 1998 MERCURY MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THERE WAS SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE MANIFOLD AND THE THERMOSTAT HOLDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 3/24/15*CN THE CONSUMER STATED HE PULLED THE VEHICLE TO THE CURB, INSPECTED THE ENGINE AND NOTICED SMOKE COMING FROM A BROKEN PART, RELEASING ANTI-FREEZE. THE THERMOSTAT GASKET HOUSING AND INTAKE MANIFOLD WERE REPLACED. UPDATED 07/07/15
NHTSA complaint #10679678 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1998 MERCURY MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THERE WAS SMOKE COMING FROM THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE MANIFOLD AND THE THERMOSTAT HOLDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 3/24/15*CN THE CONSUMER STATED HE PULLED THE VEHICLE TO THE CURB, INSPECTED THE ENGINE AND NOTICED SMOKE COMING FROM A BROKEN PART, RELEASING ANTI-FREEZE. THE THERMOSTAT GASKET HOUSING AND INTAKE MANIFOLD WERE REPLACED. UPDATED 07/07/15
NHTSA complaint #10679678 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2002 MERCURY MARQUIS. THE CONTACT NOTICED FLUID ON THE GROUND WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO LOCATED THE FAILURE AS THE INTAKE MANIFOLD. THE VEHICLE WILL BE REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 105,000.
NHTSA complaint #10353654 — an unverified report by a vehicle owner.
WITHIN 3 MONTHS OF EXPIRING WARRANTY, 3 COILS FAILED ONE AFTER THE OTHER RESULTING IN VERY EXPENSIVE REPAIR COST. WITHIN YEAR 4TH COIL FAILS. TRIED TO GET WARRANTY TO COVER AFTER 1ST FAILURE; FELT LIKE MANUFACTURER DEFECT. STILL THINK SOME SORT OF DEFECT. AM JUST PRAYING THAT I WON'T BE ON THE ROAD ON A LONG DISTANCE TRIP WHEN #5 FAILS.
NHTSA complaint #10202726 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
JULY 15,2005, I TOOK MY GRAND MARQUIS L999, TO GLADES FORD BECAUSE IT WAS STALLING AS IF IT WAS GOING TO CUT OFF. I WAS TOLD, SPARK PLUG #8 AND THE COIL WAS BAD. IT WAS REPAIRED AT A COST OF $337.94 . AUGUST 2005 HAD SAME PROBLEM AND WAS TOLD IT WAS THE MANIFOLD. HAD THIS REPAIRED LL.22.05,COST $960.63. ADVISED BY RICHARD T. DOORMAN ESQ. OF CUNNINGHAM< BOUNDS< YANCE, CROWDER & BROWN LLC, P. O. BOX 66705, MIBIL, AL 36660 TO TAKE MY RECEIPTS TO GLADES FORD OF BELLE, GLADE, FL BEFORE MARCH 16, 2006, I TOOK THE RECEIPTS TO GLADES FORD, JANUARY 23, 2006. MR. ANTONIO BELLORIN, SERVICE ADVISOR TOOK THE INFORMATION AND SAID I WOULD BE CONTACTED. AFTER NOT BEING CONTACTED IN APPROXIMATELY THREE MONTHS, I RETURNED TO THE DEALERSHIP AND INQUIRED ABOUT MY REFUND. MR BELLORIN WENT INTO THE BUSINESS OFFICE AND RETURNED IN ABOUT 45 MINUTES. HE SAID, THEY WILL BE REFUNDING MY MONEY AND I SHOULD WAIT UNTIL THEY GET THE MAKE OUT THE CHECK. AFTER WAITING FOR MORE THAN 45 MINUTES, AN OFFICE WORKER(LADY) CAME OUT AND TOLD ME FORD MOTORES WILL NOT REFUND MY MONEY BECAUSE IT HAD BEEN MORE THAN SEVEN YEARS. I PURCHASED THE GRAND MARQUIS OCTOER , 1998 IT IS A 1999. I HAD STATED PREVIOUSLY, IT WAS TAKEN IN FOR REPAIR IN JULY, 2005 AND AGAIN AUGUST, 2005, I DID NOT HAVE THE $900+ THEY WERE ASKING FOR IN AUGUST, 2005. OCTOBER 26, 2006, I RECEIVED A LETTER FROM FORD CUSTOMER SERVICE DIVISION , STATING I HAD RECENTLY SPOKEN TO A REPRESENTATIVE AT THEIR CUSTOMER RELATIONSHIP CENTER . I DID NOT SPEAK TO ANY CUSTOMER RELATIONSHIP CENTER. OCTOBER 17, 2006, I WROTE A LETTER REQUESTING REIMBURSEMENT FOR THAT MANIFORD REPAIR AND THE MONEY I PAID IN JULY..
NHTSA complaint #10180931 — an unverified report by a vehicle owner.
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE VEHICLE HESITATED AND STALLED. THE VEHICLE WAS MANEUVERED OFF THE ROAD AND RESTARTED. THE VEHICLE WAS DRIVEN TO THE DEALER WHO REPLACED THE TWO COIL ASSEMBLIES AND ONE VALVE ASSEMBLY.
NHTSA complaint #10165625 — an unverified report by a vehicle owner.
WHILE DRIVING ON FREEWAY AT FREEWAY SPEED, MY 1997 GRAND MARQUIS, LS WAS RUNNING AT NORMAL TEMP. ALL OF A SUDDEN WITHIN A MATTER OF A MINUTE OR TWO, THE TEMP GAUGE MAXED OUT, CAR STARTED SMOKING, ALL COOLANT WAS LOST. I PULLED OVER IMMEDIATELY, AND UPON INSPECTION I FOUND THAT THE PLASTIC INTAKE MANIFOLD HAD CRACKED APPROX A 3-4" CRACK. I WAS STRANDED, HAD TO TOW MY CAR APPROX 134 MILES TO GET HOME. THIS IS A $269.99 PART NOT TO MENTION THE GASKETS, ANTI-FREEZE AND LABOR INVOLVED TO FIX. I FEEL THIS IS A MANUFACTURER DEFECT AND I SHOULD BE REIMBURSED FOR THE COST OF THE PART AT THE VERY LEAST.
NHTSA complaint #10158905 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DT*: THE CONTACT STATED WHILE DRIVING 45 MPH STEAM WAS NOTICED COMING FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED TO HAVE A CRACK IN THE INTAKE MANIFOLD.
NHTSA complaint #10156305 — an unverified report by a vehicle owner.
MY INTAKE MANIFOLD CRACKED WHILE DRIVING TODAY 4/12/2006 RESULTING IN COOLANT SPRAYING AND REDUCING MY VISIBILITY ON A MOUNTAIN ROAD RESULTING IN A NEAR HEAD ON MISS TO ONCOMING TRAFFIC. AFTER FURTHER RESEARCH I FOUND OUT THAT THE MANIFOLD HAS A KNOW DEFECT BY FORD WHICH WITHOUT MY PRIOR KNOWLEDGE OR NOTIFICATION AGREED TO THE SETTLEMENT OF A CLASS ACTION SUIT. DUE THE TERMS OF THE SETTLEMENT I HAVE BEEN EXCLUDED - WHICH IS ONE REASON FOR WRITING THIS MESSAGE. HOWEVER, THE MORE IMPORTANT REASON IS THE KNOWN POTENTIAL DANGER OF THIS DEFECT ON THE LIVES OF OTHERS WITHOUT HAVING THE RESPONSIBILITY TO ADDRESS THE PROBLEM. TODAY COULD HAVE RESULTED IN A FATAL INJURY AND THE FORD COMPANY IS JUST LOOKING AT THE DOLLAR SIZE INSTEAD OF DOING THE RESPONSIBLE THING. IT'S A REAL SHAME AND I HOPE ODI CAN DO SOMETHING ABOUT IT. I WAS LUCKILY TODAY, BUT OTHERS MAY NOT BE IN THE FUTURE. THERE SHOULD HAVE BEEN A RECALL - THAT WOULD HAVE BE THE RESPONSIBLE THING FOR FORD TO DO. SOMEONE HAS TO FORCE THEM TO TAKE A MORE COMMON SENSE APPROACH TO THESE TYPES OF MATTERS - IT DOESN'T MAKE GOOD BUSINESS SENSE OR GOOD PUBLIC RELATIONS NOT TO. I AM COUNTING ON YOU TO HELP DO SOMETHING ABOUT THIS AND HELP SAVE FUTURE LIVES AND INJURIES. THE CAR HAD TO BE TOWED 100 MILES AND THE COST OF REPAIRS IS GOING TO BE CLOSE TO A THOUSAND DOLLARS IN TOTAL. DUE TO THE CLASS ACTION SETTLEMENT (WWW.FORDMANIFOLDSETTLEMENT.COM), NOT ONLY DOES FORD GET AWAY WITH NOT REIMBURSING ME FOR MY COST, PUT MY LIFE IN JEOPARDY, BUT ALSO HAVING OTHERS OUT THERE WITH TICKING TIME BOMBS IN THERE CARS.
NHTSA complaint #10155226 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
MY 93 YEAR OLD AUNT PAID $950.00 TO HAVE THE MANIFOLD REPAIRED 8/6/04 ON HER 1997 MERCURY, AND NOW FORD DOES NOT WANT TO PAY HER, WHAT A BUNCH OF CRAP. MY UNCLE CAME BACK FROM WWII BOUGHT A NEW FORD OR MERCURY EVERY 2-3 YEARS FOR 50 YEARS, WHAT GRATITUDE. I SEE WHY FORD AND GM IS GOING DOWN THE TUBES. IT EXCLUDED CARS THAT WERE MORE THAN 7 YEARS OLD WHEN THEY EXPERIENCED MANIFOLD FAILURE. BASED UPON THAT 7-YEAR PERIOD, WE BELIEVE THAT ALL 1996 AND 1997 CARS ( AND MANY 1998'S ) THAT FAILED IN 2004 - 2005 (APPROX.) OR HAVEN'T YET FAILED, WERE DENIED COVERAGE. THE CONCEPT ADOPTED IN THE SETTLEMENT APPEARED TO BE THAT "CIVILIANS" SHOULD NOT GET WARRANTY COVERAGE LONGER THAN THE 7 YEARS THAT WAS GIVEN TO THOSE CARS COVERED BY THE 1999 OWNER NOTIFICATION PROGRAM. ( ONE OF THE LAWYERS TOLD US THAT THEY SETTLED FOR THE 7-YEAR COVERAGE BECAUSE, DURING A COURT HEARING, THE JUDGE HAD SAID THAT SHE WAS NOT LIKELY TO GRANT COVERAGE LONGER THAN WHAT THE "FLEETS" GOT. )
NHTSA complaint #10153541 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
DT*: THE CONTACT STATED THE FITTING THAT CONNECTS THE HEATER LINE TO THE INTAKE MANIFOLD FRACTURED AND DETACHED. AS A RESULT OF THE FAILURE, THE VEHICLE OVER HEATED. THE CONTACT SAW STEAM COMING FROM UNDERNEATH THE HOOD AND PULLED THE VEHICLE OVER FOR INSPECTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP FOR REPAIRS. THE MANUFACTURER WAS CONTACTED AND DETERMINED THE TIME HAD EXPIRED FOR THE 7 YEAR REPLACEMENT FOR A FREE REMEDY.
NHTSA complaint #10148829 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DT: THE CONTACT STATED FLUID WAS LEAKING AROUND HIS HEATER HOSE. AFTER REPLACING THE HOSE SEVERAL TIMES IT WAS STILL LEAKING. UPON FURTHER INSPECTION IT WAS DISCOVERED THAT THE INTAKE MANIFOLD CRACKED. THE CONTACT MADE A TEMPORARY PATCH FOR THE CRACK. NO OTHER REPAIRS HAVE BEEN MADE. *AK UPDATED 1/4/2006 -
NHTSA complaint #10144110 — an unverified report by a vehicle owner.
THE INTAKE MANIFOLD ON MY GRAND MARQUIS CRACKED AN CAUSED MY CAR TO RUN HOT AN I HAD TO REPLACE IT. I HAVE 1998 MERQURY GRAND MARQUIS I REPLACED IT ON THE 9-14-05.
NHTSA complaint #10137901 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
DT: THE AIR BAGS DEPLOYED SO BADLY THAT IT SLAPPED CONSUMER'S GRANDSON''S FACE. HE HAS A PERMANENT SCAR FROM IT. THE AIR BAGS SMOKED UP EVERYTHING LIKE THE VEHICLE WAS ON FIRE. ALSO, CONSUMER'S GRAND DAUGHTER WAS RIDING IN THE BACK SEAT ON THE PASSENGER'S SIDE, AND HER TEETH PRINT WAS IN THE BACK OF THE SEAT. BOTH OF THE CHILDREN WERE IN THEIR SEAT BELTS. CONSUMER FELT THE SEAT BELTS SHOULD HAVE HELD UP BETTER. THIS HAPPENED ON JUNE 18, 2005. THE INTAKE MANIFOLD WAS REPLACED BEFORE THE ACCIDENT.
NHTSA complaint #10136248 — an unverified report by a vehicle owner.
MY 1997 MERCURY GRAND MARQUIS OVERHEATED AND BLEW STEAM AND ANTIFREEZE THROUGHOUT ENGINE COMPARTMENT AND ON TO WINDSHIELD. THIS WAS CAUSED BY THE A CRACK IN THE WATER JACKET PORTION OF THE INTAKE MANIFOLD. I WAS TOLD BY THE DEALER THAT THIS IS A COMMON PROBLEM AND MANIFOLD HAS BEEN REDESIGNED BUT IS NOT COVERED BY A RECALL AND THE REPAIR EXPENSE ($989 PLUS TAX) WOULD BE MY RESPONSIBILITY. HE ALSO STATED THAT THIS IDENTICAL PROBLEM ON POLICE CARS AND SOME OTHERS IS COVERED. A CALL TO FORD MOTOR COMPANY RENDERED SAME RESULTS. I BOUGHT THIS CAR NEW AND IT HAS ONLY 60000 MILES. I HAVE THE OLD MANIFOLD.
NHTSA complaint #10129982 — an unverified report by a vehicle owner.